We had a great experience! This dealership has very good customer service 👍🏻😉😎 so far we dont have nothing to complain... We purchased a NV 200 2021 in April. I took the van for the first service! Everything was fine, they were very polite. Definitely we are very satisfied! I do recommend this dealership

We were sent to Cerritos Nissan to Purchase Our Pickup by our Son. He had expressed his own personal experiences with Cerritos Nissan and set us up with Saul Estrada, Fleet Services and Internet Sales. Saul Estrada is Fantastic, extremely knowledgeable about his vehicles and very comfortable to talk with. Jeff Mun the Finance Producer made this part even a pleasant experience, His expertise in the financial end was very impressive. He wanted to make sure we receive the right fit for our needs.The Pickup is Wonderful! We worked with several Team members at Cerritos Nissan that day and what really impressed me is how well they all worked together for you, the Coustomer. Everyone was willing to answer a question or find out the correct answer you were looking. They didnt pass you(me) off to someone else. Also just because my husband was buying the Pickup Saul was interested in my opinion , what I thought, what I liked. Saul wanted to know If I would be driving?. Would I like to take a test drive? Saul did not leave me out of the loop. A Big Big Plus in my Eyes. My husband did most of the talking I did most of the observations. We were definitely both treated with Digity and Respect and that is a Big WIN WIN At the end of the day when we were getting ready to leave with our new Pickup Saul wanted us to know that if we had any questions on anything to call him and he would help us through it. And we have and Saul has help us tremendously.Thank you Cerritos NissanI will forever pass along your Dealership . You are a Gem 💎

I purchased a Nissan Rogue 2017 and I receive no help or consideration in Nissan cerritos.the radio and the backup camera stop working without a reason at 86000 miles that does not make any sense. I though Nissan was a great brand but I guess I was wrong do not bother purchase anything there. Really terrible service and no consideration for the customers.

My husband got his Pathfinder 2022, in Nissan Cerritos last Saturday. We had the best experience with everyone, from sales to finance and with the manager. Everyone has been so nice, polite, and has been so patient with every deals and questions my husband had with them. Special mention to Mr. Ryan of sales department, he is so nice and so patient. I will definitely be going to Nissan Cerritos in the future if we will plan of getting a car again🙏😅.Highly recommended place. Very nice and polite people.

Because of COVID no more snacks but the place was nice , seating area all over the building so you can explore the vehicles nicely. the sales person online was great. gave me a good competitive offer from the other dealers i was communicating with. i got the car i wanted at a nice price, the APR was amazing!!

First time buyer and I couldn’t be much happier. My purchase went real smooth, everything was well explained. Thank you again ROBERT WHITE for being so patient and absolutely very friendly.I’m really happy with my new Nissan Sentra and most of all the deal! A+

From the Nissan dealerships I’ve been at for service, this location is as far one of the best places! Edward Bravo was and is the specialist advisor I recommend, he took care of all my questions and showed me all the offers, and specials I need for my car. I recommend this Nissan 100%!!!

This was my 3rd lease with Cerritos Nissan. I also have all my service performed by the same dealership and have come to expect excellence. This was no exception. They continue to provide an outstanding experience. and I definitely plan to continue my relationship throughout the years.David in Sales and Eric in Service are the very best!

Excellent customer service and extremely professional. The lot is huge and the staff is plentiful. The vending machines are well stocked (one even has coffee) and they have a kid room which is great for small children. The kid room has a large television and two tablets ready for use. Ivann A. greeted us and serviced my vehicle. He was absolutely wonderful. He was efficient, highly professional, articulate and clearly takes great pride in his work. I will only utilize Cerritos Nissan in the future. I highly recommend their services if you wish to be treated well and have your vehicle serviced correctly.

The customer service at Cerritos Nissan is professional and customer centered. I appreciate the assistance provided by the service advisor, Tony Fears. He was friendly, communicative, and very professional. I will definitely be coming back for my future service needs.

My family went to this dealer, to find a truck. The sales associate that helped us Andrew Hernandez did an amazing job, he was nice & friendly with us. The financial manager that helped us Enrique Lavadora treated us like if we were family. He took his time explaining everything based on the paperwork of the truck of what we needed to know and other stuff. We’re glad we found friendly people like them, definitely recommend them.

I was very pleased with my service and Edward Bravo ( I believe that was his last name) was very helpful and explained everything in detail of what the problem was with my car.

Very pleased with my service here. I am not from the area but we just happened to be in the area visiting family for the week. Our car unexpectedly started having issues and the check engine light came on. We were able to make a service appointment online, which was quick and easy and I very much appreciated that. When we got to the dealership service station we were greeted by staff members and assisted immediately. Even though we were from out of town they were able to pull up our vehicle and warranty info. They gave us a quote for the cost of potential repairs needing to be completed. The repairs took about 4 hours but the dealership kept us updated about the status of our vehicle frequently via text updates and phone calls. Thankfully all issues with my vehicle were covered by the warranty and did not cost us a dime out of pocket. I’m very impressed with the professionalism and efficiency of this dealership service station and would definitely recommend them should you ever find yourself needing repairs.

I bought my 2020 Nissan Rogue at Cerritos Nissan in October 2020. Great experience, super friendly people explained everything clearly. Took it in for its first oil change and was so happy the warranty covered replacing a tired with a nail on the side. Only paid $20 and it took less than 2 hours, plus they even washed my car. So far an awesome experience with Cerritos Nissan.

We had a great experience here. We were very happy with our service. Saul made the experience as painless as pissible. Buying a car takes too long, but at least it went smoothly thank to Saul and theie team.

When I called to set up an appointment for the oil change I was told one price and when I came there I was told the price two times higher. When I scheduled the appointment on initial call a specifically mentioned what type of car model everything and the lady on the phone confirmed that this kind to be the price. But it took me an hour of my time to find out that its going to be twice more when I got there and actually talked to an advisor. Advisor was nice enough to offer some discount but it was definitely too far away from the price that I have been told over the phone initially.

We always go back to this dealership. Very professional staff who understands what you want and will fight for you to get it. Thanks to Katia and Salim. They delivered as promised and got us into a 2021 Nissan Rogue in a beautiful midnight blue color. They get a 10. Our finance Manager was so informative and knowledgeable Sorry I didn’t get her name . Keep up the awesomeness

Great customer service. They always answer the phone. They are great at keeping you informed of the projected date of completion and mine was right on time.

Great service. Never had any issues with the service department here. It is convenient to be able to get the technicians report via text and you can decide if you want any additional service done.

Really good service definitely will go back

I had a wonderful experience purchasing a new car. The process was easy, and stress free. Saul was very thorough and knowledgeable and kind. He was able to find me a vehicle that suited my needs. No pushy Salesman here!!! I am so grateful!  Go see Saul!!

Tony is AMAZING! My niece suggested that I go to see him, and Im so glad I did. He was very knowledgeable and kept me informed every step of the way with the repair process on my vehicle. He even had my car washed when I came to pick it up. Tony is professional and very polite. I would recommend him as an advisor to anyone needing service on their vehicle.

I want to give kudos to Ivan. His kindness and overall attitude made me feel he was a Godsend. I had a very last minute issue with my car that I needed taken care of before getting on the road and even that it was Saturday and I showed up unannounced, he show compassion, understanding and got everything done in less than one hour. He is the BEST!

Cerritos Nissan came through for me in a hard time. Highly recommended.

Friendly staff all around. Service staff always ready to help. Would advice to set an appointment for any service needs instead of showing up. Its a lot faster. Still have to wait but not as much. Parts and cashier are nice and easy to talk to. In the front we got the sells people. They ready to help you seek the right vehicle for you. Sometimes a bit persistent but hey thats there jobs. So I dont take it personal. Have to hustle. But they very friendly and welcoming.

Cerritos Nissan is the best!! I purchased my 3rd car from then over the weekend. Everyone was patient, friendly and helpful. I recommend them to anyone buying a car. I even enjoy bringing my car for oil change Victor Silva is the best! Always friendly and knowledgeable. Great place 👍🏼

Great service with exception of not being able to reach the service department by phone easily. I left messages with the call center which never got returned.

The service department was excellent. The representative who assisted me, Jacob, was knowledgeable, polite and very informative. I would definitely take my vehicle here again for service. However, I did purchase my vehicle here originally and Regretted it. I had to return the 1st car, within the 3day return period, and was given the complete run around about their return policy. Which left me frustrated and upset. The sales people, and accounting Dept, were both pushy and unhelpful. Eventually, I did purchase a vehicle Im satisfied with, but I wont buy a car from this location again .

This place is the worst. If you have a day to kill, come here.

Jacob Vargas was so nice and made sure to go over every detail of what my car needed, what was done. And what he recommended. Thank you for your help Jacob. I truly appreciate it. 🙏

Work was done in a timely manner. Nice waiting area. Good luck getting assistance however if your service rep that you have an appointment with is busy. The other service reps will just look at you and not assist unless you verbally say something.

I had a wonderful experience. Staff are very helpful and nice.

Went in for a service. They needed to check the recalls and I asked for a tire rotation and oil change. Especially needed them to check my tire because when I had just arrived I told Carlos that my tire needed attention because the light was on. Who knows now if those things were done. One think I do know is that I Paid for the rotation and attention for my tire and was not done. When I left the dealer the light came back on. I called right away. Carlos re assured me that they check the tires and rotated them, but somehow the same right back tire light was turning on. Which only ment that they didnt even check it. Carlos reassure me said that they even mark the tires blah blah blah...mind you I went in at 9am and left at 330pm!!!! Now a week later my tire light from the back right is still on!!!! Now this week I need to take a kid to school dri e back and forth. I had to take my car to a small business to get my tire checked. And sure enough a big bright silver nail! Right in the middle. Mind you! I have not driven my car since I took it to the dealership a week ago! Which only mean! THEY ARE THIEVES!!!!!! DID NOT CHECK OR ROTATE THE TIRES!!!! I PAID FOR A SERVICE THAT WAS NOT DONE!! NOW IT WSS NOT EXPENSIVE BUT JUST IMAGINE $25 FROM ME ANOTHER $25 FOR THE NEXT PERSON AND SO ON! HOW MUCH MONEY ARE THEY STEALING FROM HARD WORKING PEOPLE!!!! I WILL NEVER BUY ANOTHER CAR FROM THEM AGAIN!!!

Had a great experience with my service representative Eric Adamson. He was helpful informative, and had my car finished in a timely manner. Eric provided check ins regularly and even offered his personal phone number if I had any questions. I am more than happy with the customer service

I delt with Mr Toney Fears Jr. a service team member at Cerritos Nissan and I can honestly say he is very professional in what he does, and it shows that he really knows how to deal with customers. I had a great experience. Thanks Cerritos Nissan!

I am very pleased with the service provided by Eric Adamson, I can say that he went the extra mile to make sure that my windshield was replaced in a short time.The waiting area is very spacious and comfortable, I will return and also advise friends to do the same.Thank you!

I came in to trade in my car. I wanted to upgrade from a Sentra to an Altima.. Cristian was a great help, literally told him what I was looking for in a car and he definitely delivered and exceeded my expectations. In love with my new car!

Miguel aka Tiny as well as Fez put me into a new Maxima that I’m in love with so far😁. I appreciate the time and effort they put into bringing me in and helping me out. I am definitely referring people who are looking to buy a new car from either one of those gentlemen. Those 2 are awesome.

Victor was my Service Agent. I needed to have a tire replaced and an oil change. He got my truck in and out in record time. I was on the road in just over three hours. Great time considering there’s were other customers. The whole team at Cerritos Nissan was fantastic. They washed my truck for me as well, nice touch. I leased my truck from Cerritos Nissan and have had nothing but great experiences since.

Not even going to go into detail, but I will not be taking my car back to Cerritos Nissan. They make you feel so welcomed but yet like you’re nothing. Service advisors don’t return calls or text. They act as if they care but they don’t

Service department is cool. Always get my sevice here and they are awesome!

So my husband and I purchased our car here a few years back and decided to go back and have the maintained here. Yesterday after I wrote a review of good service for Carlos, we drove a little longer only to see smoke coming from our car! We paid $175 for an oil change and for the levels to be filled ( which is noted on the receipt). My husband checked the car this morning and OUR ANTI FREEZE WAS BELOW MINIMUM! Our receipt specifically says “ ALL FLUIDS WERE TOPPED OFF”. They had our car from 11:30am to 4:00 pm and couldn’t do all that we paid for.. SO WHAT DID WE PAY FOR! I’m EXTREMELY DISAPPOINTED and I feel like I wasted my money, time and energy going there. I’ll be looking to see how I can contact and Office of the President and escalate my issue.Also we have a 2017 Infinity Q50

Exceptional customer service provided by Representative Jaime Nava. This gentleman goes above and beyond to meet his customers needs.

I bought my car over the phone from Arian. It was fast convenient and easy. No games and straight forward

The best in the west! They give u what u want. They get the job done

No problems. This place is better than downey dealership.

Employees were all friendly, welcoming and helpful. The gentleman that helped us even went to our car to make sure we were getting the right model for our special order which I think was going the extra mile and really appreciate it. Will be going back to pick up the order and hopefully will have the same pleasant experience!

The guys at Cerritos Nissan took care of me once again. I traded in my old 2017 Nissan for a 2021, they gave me a great trade in value and got me the best rate possible. I’m not the easiest costumer but they handled my demands with grace. Thank you to Rob White and Gustavo for being efficient, professional and friendly!Buying cars usually takes all day but they were able to get me in an out which I appreciated because no one has time to sit at the dealership for hours. I highly recommend this Nissan Dealership.Update: once again great service. I took my Nissan Altima to get its first routine oil change. Jaime although he was extremely occupied with an influx of customers he still managed to get me in and out in a timely manner and answer any questions I may have had. My sales person Rob White greeted me when he saw me, which made my experience more personal.

Great place and good customer service depending on who is helping you.

Staff was overall great. Isabel on the phone answered my questions and addressed my concerns, convincing me to go in. Arian Ibarra was an excellent salesmen. I let him know exactly what we wanted and he gave us exactly that. Never tried to take us another direction or pressure us into anything we didn’t want. Enrique, the finance manager was also amazing. He did everything to help us and explained everything in a very easy to understand way. Was extremely personable and overall a joy to be around. Will recommend this dealer to anyone searching for a new car!

Awesome customer serviceSaul is the bestThank you Nissan for my daughter new Sentra

Katia provided excellent service. She was very knowledgeable and helpful throughout the whole process. We even took two cars home! It was a great experience working with her! Thanks Katia!

Good timely service.

Buying a car at Cerritos Nissan was easy as one two three. The young car sales man. Ceasar was very helpful. What I like about Ceasar. Is that he wasn’t pushy trying to sell a car. He wanted to know if I was interested in changing my current car witch I was there for an oil change. We talked for a few minutes and after all said n done. I bought a car from Ceasar. The sales manager Dannie. Molinar. Was wonderful she really took good care of me. I hope the next time I need a new and I buy form the same place she’s there to take care of me. Thank you Cerritos Nissan for hiring suck wonderful knowledgeable personal.

Excellent customer service.Tony is the guy that helped me and was very kind and helpful to get my car serviced in a timely manner.

First time at a car dealer it was a pleasant experience. Salesperson was Stephen W. And he was great. It took awhile to get the numbers we wanted, but we got there. Very happy with the car and dealer.

We are happy with the price of the vehicle we purchased, but, I will NEVER buy another car from this dealer. In the beginning we felt comfortable but as time went on we didnt feel comfortable after we started asking and clarifying questions about our Interest rate and the remaining Manufacturers Warranty. Bottom line is at times I felt certain things were shady.

The service I received was exceptional, they worked with me to put me in a brand new car. I love my new Altima, it truly is a Blessing.

I always take my car to service with Tony for almost 10 years. He is the best.

Great my car is fixed and only took a couple of hours

I just bought a new car and everybody here at Nissan Cerritos were wonderful! My sales guy Peter Chavez was great with helping me select a vehicle. Enrique Labrador in finance was THE ABSOLUTE BEST!!! He really made it as easy as possible for me. He answered all my questions and really walked me through the steps! I can’t get over his customer service. Great to feel like that when you’re buying a new car. If I can give him 10 stars I would. Thank you!!!

Came in to get the AC serviced; very professional! Kept us informed and updated. Even delivery was met with the same enthusiasm and focus! Great experience!!!

Paloma was an amazing help! This was my 1st time at this service center, and she was professional and courteous. She, and everyone there was welcoming.

Last year we got our second car from here. We had a great experience with the staff there.

Definitely worked out the best deal with them! Everyone was really kind and helpful. I will keep coming back for whenever I need to buy a new car! Best team ever

Parts department was helpful in locating and naming a part on the Nissan leaf that didnt show up in the manual.

Jacob Vargas was awesome. He was very friendly and professional. I got my car serviced and out within an hour. Paid less to nothing of what I expected. I wish they had more credible young men like him.

Jose was just fantastic he went over and beyond

My wife and I went in to check out a used vehicle and had a good experience--something you cant always say visits to a car dealership. Andrew was great--super helpful and not pushy.

Most amazing experience purchasing my 1st brand new car. Everyone was very attentive and actually cared and listened to what I had to say and valued my opinion. I am forever grateful. Im extremely happy and satisfied.

1) I was told my car would be ready by 12:30 and it was ready at 1:30.2) There was price difference from when I originally checked in to when I had to pay after the service was completed. I was charged more. I have never had this occur in past experiences. Disappointing.

The sales department was amazing but unfortunately the finance rep was not our best experience.

I spent all day to get everything my car needed for service, Just to leave the lot with light indicators showing on my dashboard. All I got was a simple apology for the inconvenience, and to bring it in the next day to get that taken care of. I expected better from Cerritos Nissan to make this right. I spent a lot of money on getting the recommendations my car needed just leave the lot with issues and a headache. So much for Nissan knowing Your Car Better Than Anyone . Apparently they don’t. Had to loose a day out of my own valuable time from my work in making money just so they can fix their mistake. Unacceptable.

They was nice but charge me over a 100.00 dollars for a $12.00 fuse.

Luis and Pricilla were the two associates that I encountered during my purchase, and both are extremely exceptional at what they do. Luis, after surveying me, found me the exact vehicle that I wanted. He is knowledgeable, professional, informative and very helpful. Pricilla is a delightful individual, and she helped me with the financial aspects, and it was a great pleasure having her help me through that process. She is a great personality, knowledgeable, friendly, helpful and I am sure she is a great asset to this organization. Best car buying experience I have ever encountered.

Had a problem with a new car I purchased and I took it to the service department and received the best customer service ever! Thank you so much! Ivann was Amazing!

Excellent ,Brian the service advisor was super helpful and honest , they even wash my car 🚗

After 5 months and 5,000 miles on my new SUV I called in and scheduled my very first check up, oil change and tire rotation on 2020 Nissan Armada.While it was with the Dealer they not only put in 100% synthetic oil, filter but ran a diagnostic on the engine checking for any non optimal performance issues.Cross rotated my tires found a small screw in one of them and washed my ride and all done and out in about an 1.5 hours.Yes I would suggest Cerritos Nissan to anyone looking for a new Nissan.There service dept did all this and more and the best part it didnt cost me anything at all no charge for 75,000 miles or 6 years.Thats my story and iam sticking to it.

Great service I love my sales rep Arian was so great.love my new car❤️❤️❤️

I told the service guy my window did not roll up and declined the diagnosis and when i returned my car was not washed which was part of my coupon and the window was rolled down. Very disappointing

Best car buying experience ever! We have bought many cars over the years and I have always dreaded it. Pushy and unethical salespeople; haggling back and forth; playing games; and so on. First time ever that the online price quoted was the actual out the door price. No additional fees or dealer packages. Paperwork was started and the car was ready when we arrived. Katia was waiting for us outside the door. She was awesome! Professional, friendly, efficient, knowledgeable and most of all honest. She gave the best test drive, explanation of features, and how the car worked. Kimber, the finance manager, was just as awesome. She was quick and efficient. She explained all of our options, offered optional dealer packages but was not pushy. She tried to get get us the best interest rate possible and reviewed all of the paperwork before we signed. Both of them made this the easiest and most stress-free buying experience in over 30 years. My next car will be a Nissan and we will be Cerritos Nissan customers for life!

I asked to repair or check up my car friday morning to Victor, then guy said call me back 2or 3 pm, i was waiting waiting his call that time and continue to wait and wait ,but nothing and maybe on Saturday, again nothing. the weekend passed.,following week i run out of numbness, i call to guy ,no answer and i call to the manager( Erick ) but no call back.finally i visit the dealer on Thursday.to find out whats going on..takes one week.Diagnose is to take only a few hours.i dont go back there any more.

The Team is always great. Eric Adamson has helped me with my vehicle for many years, is respectful and makes sure all my car’s needs are met.

Cerritos Nissan collision/auto body repair department is so unresponsive and disappointing, they literally said, we just wrote down your information and stuck it in a draw, we are sorry after promising to put in the order after the second time, I never heard from them again. Im shocked at how disrespectful they are about taking care of customers. Dont tolerate such bad service and attitude, let the world know, Cerritos Nissan has some very unprofessional people, beware. August 2021

It was one of the most stress-free car buying experiences. Their availability after the Thanksgiving Day was wonderful. We would recommend this sales department to everyone for its hassle free environment.Yarely (Yaya) was superb. She wasnt pushy, very down to Earth and accommodating. Shes a very nice, pleasant person and made this experience great. I would highly recommend seeking her out for your next car shopping/purchase experience 😀Were looking forward to purchase our third Z, the 400Z, from Yaya (Cerritos Nissan).

Always great service and Knowledgeable team thank you Jaime Nava service rep for your dedication and honesty my vehicle is always in good Hands when I get my routine service at Cerritos Nissan.

Dont get me wrong, I have excellent service & great customer service from my guy, Tony Fears, Service Department! The only complain is: I have the Nissan Visa Card, racking up points/rewards and I cant use them because this location is not with the program.. and thats been 2 years... So Ill probably start considering another location thats with the program. Downeys closer but I rather Cerritos for the years of service.. And Im close to buying another vehicle...

Fast,wonderful to do job done and nice to customers

It was great . Miguel Parra was a very good sales man , would highly recommend him to anybody . Helped me in a fast & timely manner & i love my new car.

Had an appointment with Paloma and she made my service visit experience excellent. The wait time was shorter than expected and was able to test drive a new car I’m getting soon. Would highly recommend this to anyone who wants their service done with care and professional mechanics.

Horrible customer service. They do not know how to make it easier for the customer . I had to leave my car for a week with no service done and just no excuse other than they got backed up. I wouldve brought back my car if they were busy but no call backs no help whatsoever. Im very disappointed and I dont usually like to leave bad reviews but this is just unacceptable.

I had a great experience at Cerritos Nissan, Stephen Whiteside and Dani Molinar helped me to get the car I like (New Rogue SL 21). They’re both very professional and very accommodating.I will highly recommend Nissan Cerritos to my Family and friends.

Great experience with Rob White! Everyone was great. Made me feel very comfortable as my 2 year old ran around and talked everyones ear off. Satisfied with my purchase 😍

Tony at NISSAN CERRITOS SERVICE DEPT. was great, answer our questions and was very patient with us. highly recommend you take you car to get serviced there. Just try to drop it off during weekday, for quicker turnaround, but weekends should not be longer than 2.5 - 3 hours!

Car was ready on time and in better shape than it was before

Jaime was very helpful to get my car fixed and ready when I needed to get it picked up. He was fast, friendly, and courteous.

Very knowledgeable and professional. Did the work in a timely manner. Very expensive but worth it.

I went there unexpectedly because of a dead battery. I was greeted with fast service and kind faces. Best place ever!

Jacob was an excellent customer service rep for the service department. He was very polite and explained everything my car needed thoroughly

Im trying to make an appointment for my car but no one answering the phone! Is the person in charge are sleeping or lazy?! Toyota is better than you when it comes for service.