Do not hesitate to use this company. See my experience belowProcessor shortage left me with a new motherboard I bought last year and a new processor I just got. After assembling the new system it would not boot because the motherboard needed a bios update, which you cannot do without a processor old enough to boot with the old bios.I called twelve local shops I found with a Google Search. Two were out of business, one so long the telephone number had been given to a new business. Two used push this button for x and for y which of course all went to the same person. One was answereed by his mother.Two wanted a lot of money to do this and three said no.That leaves Intrex Computers in Cary, now my favorite company of all time. The person who answered could talk technical, which was reassuring from the git go and he was not one of their techs. Took it in, day and a half later it is back and on which I am typing this review. They did more than just update the bios. They also updated several default bios settings to meet my hardwareThe price was so good I do not want to give it as every job like that is different, so I do not want to put them in a bind. Just so you know, I left a tip to the tech who did the work.

When I need a computer repair I take it here. Its always taken several days to get it back because they stay busy servicing repairs. But I think its worth it because I feel they give me a fair price. They are taking covid precautions so currently its not a place to really walk in and browse. Much of the store is sectioned off. But the staff is knowledgeable and they were able to talk me through my options from the counter. They dont have a large selection of brands on hand but if you have some patience and want honest solid service I think this is a great place to go.

The employees managed to stop me in less than 15 seconds.

This is my go-to computer shop in Cary. Ive had two computers built, and one of them extensively rebuilt. Their service and support is excellent. Its so much better dealing with a local builder to get exactly what you want instead of buying off-the-shelf computers that dont meet your needs. I would trust Intrex with all my computing needs.

I had the put together a gaming computer for me with parts that i supplied. they did an incridible job and it only cost me $75. That is one of the best prices I have ever seen. it saved me a lot of time and head scratching. The answered all of my questions. I would definalty reccomend them to anyone.

I’ve relied on the Cary Intrex store for my personal, family and business computers for nearly two decades and have NEVER been disappointed. Reliable, high-quality systems, fast friendly service, and an iron clad commitment to professional excellence. As long as they continue this level of quality, I will never buy my desk and laptops anywhere else. Thank you, Intrex!

That tall Bosnian guy was really kind and helpful when I went in the other day. He is also not bad looking. Five stars

Sorry, wrong Intrex Computers location. See my Raleigh store review for Intrex Computers thats now moving near crabtree. Terrbile service

I brought my desktop in with some problems and the people at Intrex were super pleasant, heard me out, and even got my computer back to me a couple of days ahead of schedule. Highly recommend!

Very good service and great workers there. Joe especially was very nice and funny, and had the work done a day earlier than expected.

Good service and knowledgeable staff, but be aware they have a restocking fee for returned items. Recently I returned an unused item in the original, unopened packaging and had to pay the fee. I specifically told them when I bought it that I was purchasing two different sizes with the intent of returning the one that didnt work. They told me to return it within two weeks but didnt mention the restock fee. That would have been important information. Later, when I returned I saw that this was posted when they pointed it out, but as I said, would have been great if they had also told me since I specifically mentioned I would be returning something.

I own a small business to business computer services company in the Triangle area and I have been shopping at Intrex for years. The staff at the Cary location are very knowledgeable and friendly. As a computer technician myself, I have never needed them to service any of my computers, however they are always available to offer advice and recommendations on one part over another. Im kind of surprised by some of the reviews below. I would offer this to anyone considering this store for repair: If they have a 2 day wait to look at your computer, they must be doing something right. I will definitely keep coming back to this store.

I took my daughters laptop in for service. It needed a new keyboard. It was around the holidays so I thought it would take longer to get part in and get it fixed. They were able to get it done in less time than expected and the part was less money than quoted.. The funny thing is I first went to best buy and the geek squad guy recommended Intrex for a faster and cheaper service. Thanks Geek Squad. I would recommend Intrex to all for service.

Great service - knowledgeable staff - good pricing and inventory. What more could one ask for? They dont try to oversell the customer either - I recently purchased a 27 4K monitor - and while my motherboard supported the resolution in theory, in practice it was choking. I dropped by Intrex of course and was educated about 4K requirements and sold a video card that supports not only my 4K display, but also a second 24 display simultaneously. I would have bought a more expensive card, thinking more is better, but as I am not a gamer the solution offered by Intrex was perfect for my needs - and saved me many $$$. Thanks Intrex - you are always there when I need you!

Ive had a great experience with this place every time I go in. The technicians were fast and efficient at locating the problems I had. They showed great interest in helping me get to the solution of my problem, without pushing the priciest solutions. If anyone I know needs computer issues resolved, this is the place I would point them to.

Buyer Beware! Keys kept falling off right from the start, but unfortunately it was just after the short 30 day return period. The store owner would not work with us, so we were out of luck and had to keep reattaching keys with glue which was a difficult procedure and isnt ideal for performance. Then the dreaded blue screen made its appearance within the first year, and the laptop became a useless, very expensive paperweight. We have a suspicion that this laptop may have been a repackaged return, and wish we had listened to our gut feeling/spidey sense and not purchased from this store. Word of mouth about reputation has spread throughout the local school system and the big three universities in the Triangle, among the students, teachers, and tech departments.

Recently the response is slower than expected, lots of excuses for why they did not call back or why a small fix turns into a complete rebuild. Cheaper just to buy a new computer. Recommend getting second opinion. Definitely profit driven. Try other shops for comparison. Not say they arent professional and technically knowledgeable however they arent the fastest and economical.

Phenomenal experience with super helpful staff. While I was unable to purchase anything while there, the staff helped me understand and find a case that work for the motherboard I have. Even went so far as to get a tape measure to check.

Intrex used to be the place to go when you needed parts to repair electronics. I dont know what they do or sell now, but it is apparently no longer parts. I went in with a connector that was damaged and needed replacing. The guy didnt know what I was talking about. Argued with me when I told him the name of the connector. Stared at me as if I was insane and said that it looked like something that goes inside a computer. (duh, yeah)When I told him I was trying to find it today and asked if he had any advice for where else to look locally he suggested the internet. When I repeated that I was trying to find it today and asked if he had any idea where to go next he said We dont have it.I can accept that they dont have the part, and even that they dont know where to get it, but he treated me like an idiot, and had no helpful advice at all.

As a 15+ year customer I am grateful our community has Intrex as a knowledgeable and well stocked hometown parts and equipment supplier -- lots of choices in inventory usually and always helpful and accurate with advice. Have bought a lot of equipment from them over the years both for building new systems and for upgrades and routine parts change-outs and maintenance, and have never had a problem in any way. Have not used Intrex for repair so can not comment on that part of their business. I prefer them to mail order when possible and always choose them over the big yellow box place.

The converter broke on my laptop charger and I walked into Intrex Computers prepared to pay anywhere near north of $80 to buy a new one. Not only did they (Matt) replace the converter free of charge, the whole process took minutes to fix. Not only is Intrex affordable, knowledgeable and friendly, they really do care about their customers. I had a great experience every time Ive visited Intrex and I promise you will too!

Didnt really get a chance to really look around but from what Ive saw theyre one of the last places left in town that you can go pick up some quality parts when youre in a bind. Prices are on a little on the higher side of fair however Id say it offsets due to the fact that you can walk in and have what you need now.Clean, organized store (even in the midst of packing to move the store itself), and helpful staff. Will be my first call when I cant wait for something to be shipped in the future.

They used to have the best prices. I just overpaid for a router after looking at the prices online. I guess you have to pay a little bit more if you want the brick-and-mortar places to stay in business.

Intrex so helpful when we took our office computer to them recently. They identified our problem immediately and helped us get it fixed quickly. I highly recommend their services!

Pro: On the bright side, my computer had a faulty motherboard, which was fixed by my purchasing a new one there and having them install it for me while I waited.Con: The person helping me out was okay, if unenthusiastic. He was quite passive, and wanted to book my computer in (which would take a few days). I had to suggest buying a new motherboard to get things done. I can understand though; its nearing Christmas, and nobody really wants to work right now. But I had a pretty big problem with the (person who seemed to be the) manager.When the service representative was helping me with my computer, he mistakenly quoted me $20 instead of $60 (because swapping motherboards is a more involved process). A good manager wouldve apologized to me for the error, and negotiated a price in between, or let it slide because it was their fault, asking me to come again. Instead, he berated the service representative in front of me, and then walked off, all the while completely ignoring that I was there. Had I known it wouldve cost that much more, I could have installed the motherboard myself after theyd checked that it worked correctly. The motherboard itself also cost about $40 more there than it would have had I bought it online, though I was in a hurry and was okay with paying the premium.If the manager seemed to treat everyone badly, I might write it off as his being a jerk, but he wasnt. He seemed happy serving another customer, but completely ignored me. He wouldnt greet me, didnt welcome me in, and seemed to view my presence as a nuisance. I dont know what to make of it; its the first time in this city that Ive felt that someone might be racist. I wouldnt want to go there again unless I had no choice.

I was very satisfied with their work and my experience. My computer was not booting, and needed new ram. They communicated in a clear, helpful manner both over the phone and in person. They repaired my computer promptly for a very reasonable price.

Following a recent move to Cary, my computer would not turn on. As I use my computer for work, a quick fix was needed. I called around to several computer repair shops in the Cary area with each telling me it would be a week or more before they could even take a look at it, much less repair it. A call to Intrex and they said bring it in and they would look at it the next business day. When I took the computer in to leave it, the technician looked at it right away and determined the problem. I was out the door with a working computer 20 minutes later for an extremely reasonable charge. Highly recommend Intrex Computer.

Pretty much the last survivor in the area for custom computer parts. Sadly, their low volume means sometimes no good options. I miss retail computer stores.

After a hellish hour of trying to FIX my PC, I went to Intrex at Maynard Crossing and a gem of a guy got it working and back to normal in just a few minutes. I cannot believe the excellent service and at NO charge. What a fabulous place. I recommend it to everyone in the area.

Great service,very knowledgeable made me feel human and like family

Very helpful staff. Fairly disappointing selection of parts. Maybe my expectations were wrong.

Has anyone else experienced fraudulent activity on their credit/debit cards after purchasing from the Cary store? Saturday purchase and today at 2:32 a duplicate card with my info was used at Walmart on Fayetteville rd Raleigh. I was at work with my card at the time. Bank said the card used was swiped, no chip, that’s how they knew it wasn’t me.

A couple of days ago I had to bring in a custom build I bought through them for a hardware issue. They really went above and beyond with their service. Id definitely recommend Intrex to anyone.

Dont believe the other reviews who claim this place likes to rip people off, I have never found that to be the case. Intrex in Cary has been our go to store for several things. Also, their prices are extremely reasonable! especially when it comes to cables and adapters. Best Buy wanted 3x as much for HDMI cables as Intrex charged us. The employees in this Cary location are never pushy, they also do not claim to know everything, I find them to be very honest and extremely helpful. There were a few times I have been in when I could not find what I was looking for, usually something out of the ordinary, yet the employees were still appreciative that we stopped in and asked for their help.I am glad Intrex is close by.

Have used these folks in Cary and Raleigh for parts and service for more than 10 years. No problems at all.

I had a bad charger port on my laptop. Intrex staff walked me through the options, didnt pressure me at all to spend money there, and helped me pull a couple of files off the machine before they serviced it. Very happy with this place.

Highly knowledgeable and professional staff. So much better than your average Best Buy Geek Squad drones.

Nice to have a local place to quickly pick up cables, adapters, etc. when you need something quickly.

Excellent selection of computer parts and accessories as well as some items that you would not normally find in Best Buy or other big box electronic stores.If you need an odd electronic item give Intrex a try before you try AmazonThey also offer computer repair services and have multiple locations around the Triangle.They have saved my bacon twice now.

Bottom line:-Pricing on some items are not competitive and if you go there to shop be sure to check prices against other local stores.-Great place to find cables and connectors you might have trouble locating locally anywhere else.I shop at this location on occasion because typically I dont like waiting on parts to ship and I like to support the local economy. Often prices on parts are not competitive with other local stores such as Best Buy, and certainly not competitive with standard online retailers. Some examples: a SSD hard drive that costs, say $200 in store will be no more than $150 anywhere else you look. Or a thumb drive priced at $15 will be under $10 down the street.Im not sure how there prices compare to MSRP, or if its like this for every item, but it has been a trend each time I remember going in to this location.

Immediately solved my laptop tech problems. Great help and tips for future troubleshooting at home. They know their stuff.

A great no BS computer supply store. Everything from cables to motherboards offered up by a staff that is always honest and has never tried to sell me more than I need.

Had just what I needed. Great experience, would recommend for anyone in need for computer repair/ parts!

These folks are great and extremely knowledgable. They offer friendly and fast service for all your computer needs.

They had the exact piece of equipment that I quickly needed.

Great service high quality work reasonable prices.

I took my computer to Intrex to get repaired because the light that normally determines if there was power going into the computer was no longer on when the computer was plugged in. I asked the tech if the problem could be caused by a short in the plug or a cracked motherboard. He seemed to agree with what I said. Before the light problem, the hard drive was working fine with no signs of any problems. A week later, I had not received a call form Intrex, and they still had my computer. When I arrived at Intrex, to check on the computer, I was told by the tech that it could not be fixed but the information from the hard drive could be loaded to another computer. I asked if the hard drive could be installed into a new computer of the same brand in order to save my programs; I was told that it could be done. Days later, still without a call from Intrex, I decided to go there to get an update when I was told that my hard drive had crashed and all the data, including my sensitive information, was lost. I had backup on some of it but with no warning on the power loss issue, I had no way to update my backup before I delivered my computer to Intrex. So, I asked the technician if he was responsible for the hard drive crashing, and he said, No, I really respect what you do for a living, I can learn a lot from you, I am only twenty-one years old. After our conversation, I asked the manager if he could look at the computer and tell me if the technician was responsible for the damaged hard drive or if there was another reason for the crash. Today, many days later, without a call from them, I went there and was told by a representative at Intrex that they dont have the capability to go to that level where it could be discovered why the hard drive crashed. In the end It cost me fifty dollars to get my computer back, and it was in a bag in pieces. I will take the computer somewhere else to get a diagnosis on the power problem and the hard drive crash. I am a professional investigator, and I dont make judgement on issues out of my field. However, in this case, I will pass judgement on the service in general: I was not kept up to date on what was happening with my computer, or that there was a hard drive crash, or even when it happened. In my opinion, too many days passed without informing me about the computer. Three years later I check to see if I should delete my comments for time served but on 02 25 2020 I can see by the negative reviews things are not better so my review will remain.

Good prices for a local store. Employees are friendly and know their stuff. I shop there often. Keep up the good work!

I love Intrex. These guys rock. They almost always have the part Im looking for. Forget paying for shipping online when you can go to the store and get what you want now at a low price.

This review is specific to Maynard Crossing, Cary.Awesome store! These places are not easy to find when you need certain computer / electronic components quick and don’t want to wait on Newegg or Amazon.I had a high end computer built, MSI Z370-A Pro i7-8700k / 16GB DDR4 (2666) / 850 Fully Modular PSU, Corsair Hydro H100i v2 Water Cooling. All the associates I spoke with were very knowledgeable and friendly! I’m incredibly impressed with this place. The rep that assisted me answered all my questions and carried each component I wanted to the counter as I was making decisions for my new build. It was a day turnaround! This probably doesn’t happen much, but I was very pleased. They spot check their work and run stress tests. I impulse bought this system and told them I’d install the HDD’s and my GTX 1080 Ti myself. They packaged it very nicely as I wanted all the boxes and even opened the PC when I got there. They even ran two HDD SATA/PW connectors up front for me so my installation was even easier. They also already had 2 8 Pin connectors ready for my GPU!Great experience, awesome store (like a mini Comp USA)! They do research on their products which is why I recommend their systems over pre-builts from Best Buy. Those systems cheat you on PSU & mobo’s.FYI - My 3DMark scores are in the mid to high 90 percentile overall. This things a beast!

Lost a customer over 4 dollars. I am a local and walked in for a serial to usb cable. 16.99 on the shelf. A quick scan shows it is 9.99 with free same day on amazon if you order > 35 dollars, or, in my case 9.99 + 3.99 overnight shipping. I like to support local business, but, I dont want to pay nearly 2x what you can get shipped to your door. If Amazon with their 100,000+ sq/ft facilities all around the country and tens of thousand of employees can make a profit at 9.99 so can Intrex. I requested the price be adjusted to 12.99. That is still 3 dollars more and I think a fair deal to support local business. Nope. Was told they cant adjust the price. Oh well. Lost a customer and got a bad review over 4 dollars. Google FOA (fear of amazon). I already saw you guys downgraded the size of your store. Next step, out of business for price gouging.

After reading some of the negative reviews, I feel compelled to share our experience at Intrex, which has always been positive. We have been patronizing the store at both their old location and their new(er) location at Maynard Crossing for several years. Ive always found their staff to be very knowledgeable and helpful and their prices are competitive with online stores. As a family project, we assembled a computer out of components, and the staff was very helpful in making sure we had all the right pieces.Just this afternoon, I brought in my dead laptop to have them look at it. The technician did some quick diagnostic tests and determined that I had a bad battery connection that was causing it not to boot up - a problem he quickly resolved. I was out in less than 10 minutes with a working computer - and there was no charge.Intrex continues to be our go-to store for components and repairs.

Great place. Friendly and knowledgeable.

The only local computer store with reasonable prices.

The Best place to Buy computer parts and accessories for both availability and price.

Due to a nearby lightning strike my computer would not power on. I replaced the power supply and still nothing. I decided to take the computer to Intrex Computers (Cary, NC) for diagnostics. A week later I was called and informed that the motherboard was the problem. I asked the tech on the phone what type motherboard they would use to replace the defective one. I was told that it would be replaced with the same motherboard that was in the computer. I had built this computer and I knew it had an ASUS H87-PRO board. I ,also, had previously looked online for this motherboard and could not find one available. I was a little surprised when told they could replace the damaged board with the H87-PRO and I questioned the tech about where he could source it. The tech informed me that they had their own supplier. I thus went to the store to order and pay for the board. When I got there, I again expressed my surprise at them being able to get the H87-PRO, and had them place the order. I did not have my reading glasses with me and did not look at the invoice until I got home. The motherboard shown on the invoice was the ASUS Z87-K-R (R denoting refurbished). The ASUS Z87-K has been replaced by a newer version ASUS Z97-K which I found on Amazon for $130. I was billed $150 for the refurbished board. Not only did I NOT get the board I wanted, I payed more than retail cost for an out of date refurbished one. I called the store and was able to cancel the order. I was granted a full refund but no apology. I dont know if this is a customary business practice for the store or not, but I will not be going there again in the future.

Update: Intrex has moved two storefronts down as of 3/2018. I dropped by to pick up a part and was horrified to find a Spectrum (formerly Time-Warner Cable) Customer Service center had metastasized where Intrex used to be. The sight of it filled me with the kind of MUST SMASH anger typical of traumatized former cable subscribers. But then I saw the Intrex sign two stores to the right and I was all like Yay!Anyway, on topic, Intrex is the sole remaining retail computer store in Cary where you can get actual computer parts and an intelligent answer to any computer-related question other than what other colors does it come in?. I particularly like that they carry TP-Link networking products and you can buy regular Ethernet/HDMI/etc cables for decent prices instead of having to take out a 2nd mortgage for that Monster Cable BS.

Wonderful service and amazing staff! Thank you!

I found the associates very kind & caring..They did a wonderful job cleaning up my computer,which was a disaster. Thanks so much.

Intrex has the most knowledgeable staff around and you can trust that the hardware they sell is the cream of the crop. I always trust these guys for my hardware needs.

Ive always found them great, with great prices. THey also have parts you wont find anywhere else locally.

Great customer service. Knowledgeable staff!

They were curtioua however they arent warranting their branded PCs and the products seemed outdated on what they were using or suggesting versus other companies.

Prices are a little bit high, but its totally worth it to have a brick-and-mortar store in the area that does no-hassle returns, has a decent selection, and knowledgeable and friendly staff.

This place is the bane of my existence. I took my cracked iPad in on June 6th (Friday) to have the screen replaced. The service person at the front desk said that they will order the part and should be fixed by the following Monday. I waited until Friday, the 13th to go pick it up since I assumed that they would have fixed the screen. When I arrived at the store Friday afternoon, they told me that they were working on it and to come back in a few hours. It was already pretty late in the afternoon, so I decided to try again the next day, on Saturday. I gave them a call on Saturday June 14th to ask about the status and they said that they couldnt get the iPad to charge after replacing the screen and the iPad technician would be out of office until Monday. I was hoping to have my iPad functional before going on a two weeks trip, but no luck. During this time, I received no communications or phone calls from the store regarding the status of my iPad.Two weeks later, I just called them today, June 25th and they informed me that they had to order some tape because the one they had didnt stick well. I am told that the tape should be in by the end of this week, but who knows how long itll take for them to actually fix it. So 3 weeks later, I still dont have my iPad and have little definitive answer as to when I can pick it up.If you want your product to be fixed in a timely manner, do not come to this store.

I am age 75 and have purchased two desktop pcs as well as a laptop in the last 7 years. I have also purchased many accessarys to go with these systems. The sales staff has been outstanding to explain to me what would be recommended to do what I wanted to do. The service has been excellent when I have had problems caused by myself as a novice. When you purchase from this store and need help, you dont have to deel with foreign manufactured product warrentee issues. Intrex takes care of their customers with sound advice and excellent service. Philip Crockett

I cannot even begin to express how DISGUSTED I am with this place and with the employees, especially the Manager. I left my $1,700 Lenovo laptop and brand new External Hard Drive with them back in June, as my Motherboard was fried and I just wanted my pictures transferred to the HD. They called me on August 4th, a guy named (__), said to come pick up my items. I live 30 minutes away, so I finally come in today on Sept 6th and am told the items are gone as they were abandoned! One kid tells me they threw them away, then I wait 20 minutes for the manager who was rude and callous, and told me they SOLD my items!! I had priceless pictures, probably 800-900 pictures of my 3 kids from when they were babies on that hard drive!! WHo are they to just go and sell them!!!! He said they called me 3 times - but I have ONE voicemail (I dont ever erase voicemails) from them on August 4th. They lied and then they went and sold my laptop and external hard drive! The BBB has been contacted and I will be in touch with the NC Attorney Generals office as well. This is an OUTRAGE!!!

Helpful and had parts I needed.

Amazing service, Very friendly, and Great prices

Great experience, friendly people, great prices!

Staff not friendly or helpful. They charge 15% restocking fee, even when it’s a small item👎🏻

Good computer builds and advice

Our go-to guys for any computer-related issue!

General computer supplies. .

Handed them a disassembled laptop, was charged 100 dollars to have the laptop disassembled (what?), and they didnt successfully repair it.

Always buy small items from them

Fast, honest.