I simply needed to determine which part of my charging system failed .. the clerk was able to quickly identify the problem and replacement product was purchased right away

Ethan help me set up two iPhones today. I have come to dread coming in to an authorized Verizon store because the workers there are so often kids that dont know much. This store was 100% different: Ethan really knew what he was talking about, was familiar with all our questions, and displayed a level of competence Ive not seen before in an authorized Verizon retailers store. This store is far superior to others Ive visited in east Portland.

This place is a rip off. All I wanted was to purchase a screen protector, I had to pay $39 because of a so-called warranty which does not exist. When I went to the website for the fortress lifetime warranty they are going to charge me anywhere between seven dollars and $11 in order for me to have the warranty that I was told was free at the store. This is very deceiving, unethical, and misleading to the public in the consumer.I will not shop here again, and I will tell all my friends that this is a place where they don’t disclose the truth about their sales. Reporting them to the BBB. I hope you, the consumer, and Canby Oregon, will not shop here ever again.

Ethan was a huge help after I had not been able to receive help at the Verizon Store in Wilsonville. Great customer service and took the time to address my questions. Thank you!

I had a great experience with Chance in the Canby store. He was so patient with me as I had to bring my young daughter. Then, I returned two days later because I changed my mind and wanted more storage on my phone and he made the exchange seamless. Excellent customer service.

Chance was wonderfukl. He helped us get our phones and a tablet. He was super helpful to everyone who came into the store as they came in to ask about the service. A tower went down and everyone was coming in waves. This guy needs a raise!

Adam was extremely helpful on my visit. There are so many things about my phone and its capabilities that are difficult for me to understand. He went above and beyond to make sure My questions were satisfied. Thanks, Adam!

Chance was unbelievable. He has great customer service.

Extremely knowledgeable and professional staff! They have great customer service here and are happy to help with any issues you might encounter with your phone/device or account. Id highly recommend this location!

I have used Verizon since 1992 and have never had a better experience buying a new cell phone. Adam was pleasant, knowledgeable and helpful. A painless experience without any wait time! Yay! Thank you!

Adam and chance were very helpful, very thorough and made getting a new phone all the more easy for someone who is not technically savvy. They are great!

We upgraded phones for the family. What a great experience! Sarah and Joshua provided an excellent customer experience! One phone was shipped in the next day, and they made the process simple. We appreciated the dedicated service, and knowledgeable advice!

We are so impressed with Adam M. who was incredibly helpful and curtious when we had an update problem. We will definitely be return customers when other problems arise or upgrade to new phones.Thanks Adam M.!

Chance did a fantastic job helping myself, while being able to assist others as well, I greatly appreciated the service!

Adam in the canby office is awesome! He fixed my phone, educated me on how to use it, all with excellent customer service.

Stopped in on my way to my new home in southern Oregon. Was looking to do a prepaid phone with the unlimited internet. To use as a hotspot for our home. Since we didnt have internet and dont generally watch cable or local tv. (Roku).. The Salesman Alex, listened to what I was looking for and recommended to go with the Jetpack. As the phones available for prepaid, really wouldnt do the job. Weighing the options and advantages. Decided to go ahead and get the JetPack hotspot. Was able to get a data plan instead of the monthly prepaid. Which was actually nice! Alex did give the heads up that reception may or may not be as good as we would hope. For it to do what we wanted at the location of our home. Got it home, hooked it up in our travel trailer that we are staying in momentarily. (Repairing the home) and the JetPack is working BEAUTIFULLY! Really appreciate Alexs assistance and his ability to give a personal honest response to what we were looking for. Even though I am now living in southern Oregon. I still make frequent trips up there and will definitely be going here in the future for any other product needs or questions. Thank you very much!

Every time there extremely long wait always understaffed time for AT& T

I dont know the name of the gentleman who helped me. I was going in to activate my new Samsung S6. Unfortunately my s4 sim card didnt fit so he said Id need to buy a new one - about $10. But he also suggested I go to a corporate Verizon store because they could give it to me for free. When I went to another go wireless location they did not mention this little tip. So thanks to this guy for saving me some extra money!

I came in and worked with Andrew, he was so extremely helpful. My Samsung Galaxy S6 didnt have a working screen! I was worried I couldnt get anything back...He set me up with a new S7 and he was able to recover a ton of information...including my contacts and photos. I would highly recommend coming to this location to work with him. He is extremely knowledgeable and so helpful. He was accommodating to my schedule as well as my needs and concers, and I could not have asked for better service anywhere else!

The gentlemen at the Canby satellite store are always extremely helpful. Joshua and Eddie both, but especially Joshua. He spent quite a lot of time helping my husband and me get our new Samsung Galaxy phones set up. He even loaned us a couple of extra cases he had (his own) to protect our phones until ours come in. Both were very friendly and knowledgeable about the products. They go the extra mile to make sure you are satisfied.

Exceptional, great, helpful... I will be back in the future for more! Those who helped me were, Alex the store manager, Sarah and Marriah. They were SO helpful! Wish I could give more than 5 stars!

Came in Friday with grandpa to make adjustments to my plan for data. The young gal with purple hair was patient and kind, explained she was new and when she didnt know she was honest and polite, got her coworker to help her. Canby Verizon is the place to go!!!! Nice to see new faces in the business.....

Sarah and Amy assisted my transfer of data to my new phone. They were fast, professional and friendly. I would recommend this store to anyone!

Excellent service from professional , knowledgeable manager . Will definitely shop here for future service as well as products.

I had to go get a new phone and was unsure of which route I wanted to take as far as brands. Marriah was quick to help me with finding the perfect fit for me and my lifestyle. It was the best decision I could have made and I couldnt be happier! Marriah is the best! Im referring anyone who needs a phone to go see her!

This is my store. Let me tell you, they are quick and really know what the new products are all about. Thanks guys!

Stopped in to ask a question about a small problem I was having with what seemed to be a programming glitch from Verizon. With the help of the gentleman in the store, it rapidly escalated into a much larger problem. By the time I left the store, he had accepted a contract in my name on my phone with Verizon for a product I specifically said I did not want. He had asked me for my password and social security number to fix the problem. He was obviously unfamiliar with the product, and I wouldve been fine with him saying that Id need to talk with someone else for resolution to my problem. Instead, I now have lost information on my phone that I needed, have a new contract I did not want, and question how much the security of my communications has been compromised. Fun times...

Horrible customer service. I was promised a promo of a buy 1 get 1 free iphone and when I noticed that my bill was not being credited appropriately I called the store and they said there was nothing they could do about it. So now Im out $700 for a phone I never would have purchased if the promo wasnt offered to me by their employee.This is not the only time this store has given out wrong information. I will never return to this store.

Not at all impressed with go wireless. My husband and I got a tablet when we purchased my new phone. We switch our devices over to another account to cut down costs on bill. We then got a notice to turn in tablet or pay 300.00 because the contract was broke. We turned in tablet in April(Have receipt for turn in). We then were still getting charged 20.00 a month for 7 months for a line fee for a device we no longer had. We then had to do a cancelation fee of 130.00 to end the 20.00 a month fee. Turns out if you pay the cancelation fee you get to keep your item. We then got a letter from a collection agency stating we still owe 300.00 for the tablet. We have went into store many times and are told they have done all they can and are not helping us with the mistakes they made. They constantly have new managers and are not able to help us. Do not trust what they say. District manager has been emailed many times and no response. Very sad to be out 270.00, a tablet and now being sent to collections when we have proof we turned it in. Watch out with this store.

Great experience and very helpful. He was very friendly and personable and made the process of getting a new phone set up today very easy

Great crew! Alex is the best manager canby has had yet. Very impressed!

Sarah was very helpful meticulous with replacing the screen protector on my phone. Awesome experience!

Sarah was awesome super helpful. Alex helped ship out a box. Canby Verizon is awesome

Worked with alex, great experience! No complaints, Will come back! Thanks again

Andrew was so helpful. I was having issues with my phone and he exchanged it for me no hassle!

Josh and Stedson were extremely helpful, kind, and patient with me and my crisis of a cracked screen, got my replacement ordered quickly, and sent me on my way. I highly recommend Josh and Stedson, excellent customer service at the Canby Verizon Wireless location. Thanks Guys!

Before I started working for them... I liked the service I got. The man who helped me (Alex Doran) went the extra mile for me. Thanks!

Great! Alex really knows his products. Will recommend friends to this store

Every time I come to the store for anything theres only one guy working there and he cant help you because he is helping someone else at the same time so he takes forever even to the simplest thing takes the longest time,so just go to another Verizon and stay away from this store wich is a 3rd party anyways wont be able to help you with nothing

Alex helped me out big time! Helped savemy battery life. Will recommend!

Fast and easy, explained things in understandable terms. Made the process painless!

Sarah has be so helpful in the past this store has been so good to me and my wife.

I would not recommened this location, i would rather sit at clackamas for hours. Im not sure the name of the gal I worked with. Long brown hair, glasses, slender build. She was all over the place, kept walking away to talk to other works. She even told her coworker while i was infront of them that she was going to go out back and smoke. Then had the nerve to ask me for a review. Hope you are satisfied with this. Best wishes to anyone who goes here.

Friendly, helpful agent. Went in early morning so no crowd.

They are supposed to be open at 10. It is now 10:15 and no one is in the store and no one is answering the phone either. I will take my business to the Verizon in Wilsonville.

Sarah was extremely helpful when I purchased my iPhone and in setting it up.

Alex was so helpful and kind when we went in, his expert experience and knowledge really lead us to the right products. I will absolutely recommend him and Canby GoWireless to all of my friends!

Andrew was great he knew all of his stuff very well!

Marriage provided excellent service while helping me hook up my Bluetooth in my car. Thanks.

Great service, Alex was great. No complaints

Had a really great experience at this location. Thanks Andrew!

Good to go. Great service

Great service and can do attitude. Joshua was rep and really worked on the sale

Alex helped me love my phone! Lol

Happy with what I got! Great experience

Great customer service, all employees very are professional. Alex went over and beyond to help me get my pictures and contacts transferred.

Marriah, Sarah and Austin were very helpful love this store

Great group of people. Thanks Josh for the new phone

Andrew was great! Very helpful!

Andrew was extremely helpful, got everything transferred and explained everything!

I just got a text from my 81 year old mother (after asking if she had to replace her nonworking phone) No, the nice guy took the battery out and put it back in. Said it rebouts (sic) itself. No charge. Im going to adopt him. Whoever you are - Thanks a ton!

Great service! Alex fixed my phone

Loved working with andrew, such a great experience!

Great customer service cute workers too

Alex is great! Will be back

I had a really wonderful experience!

Vary friendly and helpful to take care of your problems

Nice customer service

Switched from at&t and Alex helped me out. Cant complain

Andrew is great, extremely knowledgeable and helpful!

Andrew is so wonderful and helpful!

Andrew was very helpful today!

Got everything I needed. Thank you Alex

Wonderful service at this location.

Great customer service

Andrews service was fantastic!

Andrew was extremely helpful!

Andrew is very knowledgeable!

Sarah very helpful!

Alex was great help!

Excelllent service

Andrew was great!

No service.

Andrew was great!

Andrew is great!

Andrew was fantastic!

Great experience

All good

Great service,

Alex is the man!

Great

Great