I have great service I’ve had them since February 2021. I’ve never had an issue when my card was changed and I forgot to pay the service fee it was back on within minutes. They’ve also helped me when I forgot my password. I have great service within my whole property also even to the street and we have a 12000 sqft lot. I’ve had other services through other companies and this company by far my favorite. The price is great also and I’ve never had slow internet. I have a small business from home and TVs and phones and it’s never been slow.

First, I have fiber optics 1G service, so my experience may be different, since with that level of bandwidth, theres a lot of room for variations that would more than likely not even be noticeable. With that said, we had issues all the time with the other internet company in the town of Canby. With DirectLink, we havent had any issues and since we rely on connectivity and bandwidth for our jobs, and school, etc., it has been invaluable. Thank you.

Internet service is beyond terrible! I keep losing internet even though I pay my bill on time every month. Im switching providers

Appreciate their customer service!

If you get the WRONG TECH with a problem? You wont get any help!!!Wish were better options in Canby

Due to the numerous bad reviews on technical service during this pandemic, im not even going to call for new service ~~ just going to go direct to Wave

I have been with direct link since moving to Canby in 2004. I’ve experienced numerous problems throughout this period and now the email is down for the last two days. My tv will start buffering when I attempt to go online with my phone. I’m very disappointed with the service and will most likely discontinue direct link. For 146. Dollars a month i at least expect the service to work properly.

I understand there’s a pandemic, but they refused to work with me to get my internet reinstated because the account was in my husband’s name and he died in February and apparently had sent him a letter I didn’t know about. Widow’s mistake for not looking at ALL the paperwork yet. They are not making any residential visits to get it going and my child can’t do her school now. Glad the other internet company (Wave) in town is willing to gear up and install a modem.

We got our internet shut off because they “upgraded” the system and we didn’t have the right equipment which we had scheduled to get installed twice. They cancelled on us both times. I am a high school student who is doing distance learning and I was supposed to take a test today. They basically told us lies that they could fix it and then told us “never mind that actually never happened”. I thought you aren’t supposed to be doing anything that could jeopardize anyone’s internet access during the pandemic. We are switching to Wave.

Excellent customer service! They are the most helpful customer service reps/tech that I have ever dealt with. I love that they are local! Great company and wonderful employees!!!!

I have been on Canby Telcom for over 7 years and have had great service. We have 60/30 speed at our house and we have never had a problem. There are over 20 devices connected to my router with over half of them streaming video and the signal has always been strong. I constantly test the speed and its always right where it needs to be. If I had a complaint it would be that Im not able to get the 1 GB service at my house yet.

They will refuse to give you access to the equipment installed in your own home!! Just switched to Wave. You know who told me bye and didnt care at at? DirectLink!!

Love the service

Literally the worst experience i have ever had with an internet company.. we had them for less than a month they are so bad! where to i begin...we called them a full month before moving into our brand new home to install our service on the date we moved in, they confirmed and we hung up.. it took them almost two full weeks to have someone come out and do the final connection, something i could have done within 5 min if they let me Then the speeds... oh the speeds. At first i thought it was our own router causing the issue (Its an AC router, not terrible by any stretch) so we called to have them install their router and access point, only to find out that the speeds are still in the 300mbps rage (i was paying for 1 gig fiber) and their installation tech was less than knowledgeable. Finally, the router that we paid for them to install and started paying a monthly service fee for, we couldnt even access to change the SSID or password, we had to call them to do it.. no ability to manage it like a comcast XFi or the standard service providers stuff.Lastly, i called to cancel service because they had fallen down and couldnt get back up and scheduled the disconnect for Friday the 14th. I was told that it would be disconnected at midnight the night before and that i would no longer have service - no problem right? WRONG they immediately cut off the service (its Tuesday the 11th). Not a single person in this company knows what they are doing, how to do it, or where to even start.. no effort was made to correct the issues or to retain us as customers. Save your time and money and go with someone else... ANYONE ELSE

Customer service was fine. The inability to provide the appropriate infrastructure necessary to access the Internet is frustrating. I pay for 10g, which is useless when you live in the country without the necessary fiber! Very disappointing!

Checked my speed last night, it was around 2mbs for a 30mbs connection. And this has happened numerous times. Switching to Wave, who has a 250 mbs package for the same price as direct links 30.

My grandparents used to have service with Canby Telecom. They had an email address with them but the company went through an upgrade about 2 years ago and my grandparents had to move over to gmail. Fast forward to now my grandmas iphone was linked to a apple account still using the old email address. Apple said if we dont remember the security questions and dont have access to email that the iphone will be unusable and we will not be able to access any backed up data.I called DirectLink and within 5 minutes was talking to a tech who worked with me to figure out a solution to get the email working again.Thank You!!!!!

Our modem fried in a recent thunder storm and they replaced it within 10 hours. Our internet was up and running right away. Better than CenturyLink or Comcast we had when we lived in Portland.

We had our service upgraded for higher bandwidth and ever since then there has been constant bandwidth issues. Called technical department and they noticed an issue with the service as well. Started a ticket, never heard back and the service has never been resolved. The techs and service reps are very short, rude and just unpleasant to work with on any level. We are paying 90/mo for a 30/mo offering and its just down right criminal.

I have been with these guys for a few months now. Jill was super helpful from answering pre-sales questions to getting me all signed up. Jared did a great job with the installation. The service has been very reliable. I have been satisfied with the service overall. Who knew a century old telephone co-op could rock the internet world?

Some of the worst customer service Ive ever received. Go to Wave for internet service.

Extremely dishonest company, but unfortunately they seem to have a complete monopoly in Canby. Frequent internet outages and throttling. Im stuck spending $80/month on internet I cant stream youtube on.Service is so bad it makes me doubt the authenticity of the positive reviews on here.

I RECENTLY MOVED TO CANBY AND SELECTED DIRECTLINK AS MY PROVIDER. I DO NOT NEED EXTRA HIGH-SPEED SO I SELECTED 10MBPS. I WAS QUOTED $24.95 FOR MY SERVICE. I WAS NEVER TOLD THIS WAS A PROMOTIONAL PRICE. MICHELLE AGREED WITH THAT BECAUSE IT WAS NEVER STATED ON ANY STATEMENTS. WHEN I RECEIVED MY BILL WITH $49.95 DUE BECAUSE THEY HAD INCREASED THE SPEED. I CALLED AND SPOKE TO MICHELLE AND TOLD HER I DID NOT NEED 30 MBPS. SHE ADJUSTED THE PRICE AND TOLD ME THEY WOULD HONOR THE $24.95 BUT THAT I WOULD NEED TO CALL BACK WHEN THE NEW BILLING CYCLE CAME DUE. MUCH TO MY SURPRISE, MICHELLE SAID, I COULD PAY $24.94 BUT WOULD ONLY GET 5MBPS. SHE HAD NEVER SAID ANYTHING ABOUT LOWER SPEED JUST THAT THEY WOULD HONOR THE 10MBPS FOR $24.95. I FEEL THIS IS BAIT AND SWITCH. UNFORTUNATELY CANBY DOES NOT HAVE A LOT TO CHOOSE FROM. ALL I WANT IS AN HONEST PROVIDER THAT STANDS BEHIND THEIR WORD!

I did some research and called them and was told there was no download maximums. Then after the installers finished they asked me to sign a contract that said there was a maximum. The old bate and switch tactic which is illegal, plus I dont get the signal Im paying for so time to look for another provider. Hughes net would be better

Incredible service. Absolute best ISP anyone could ask for. No data caps, speeds up to 1Gb/s (consistently), and great service. Honestly, there isnt a single complaint that could be made. Thank you local telecom!

Great Member support and services in the Canby area

It’s March 19th, 2018, just talked to a guy named Josh (tech support), I must that he was extremely rude! Can’t believe a guy like him gets paid for being rude on the phone! Paying lot’s of money for the slowest internet and unfriendly service! Hoping for the future that there will be more internet providers in our area, so we don’t have to deal with Canby direct link!

Best customer service ever from a cable company.....Phone reps are always patient and willing to help-and service guys are VERY polite and helpful.

My year long contract was up so I went in to negotiate to get the 6 month promotion and to add the Roku app service. They were polite but completely unwilling to negotiate at all. I had a much better experience with xfinity before we moved. Now were paying for 30 Mb for the same price I was paying to get 105 mb with xfinity. Unfortunately theres no real competition in town. As far as the service goes, its fine. Sometimes cuts out but really its only peak hours for no more than 30 min at a time. I hope they work on at least making the customer feel like theyre getting a good deal.

The online chat support was very helpful and when I called they were quick and helpful. Thank you.

Worst internet service I have ever had. They act like theyre the only provider in town and, to a degree, theyre right. They have very little regard for their customers. I have put up with them for three years but the last straw was when I was unable to login to their web site to pay my bill on time, had my service disconnected due to their mistake, plus a reconnection fee and, a couple days later, an extortion notice saying I would have to give them a $100 deposit if I wanted to keep my service.Nice internet you got here. It would be a shame if something happened to it.No thanks. Ive had enough. Im taking my business elsewhere.

Very happy with Canby Telecom. Every time I call they are helpful and I never have to wait on hold!!!!!

Ive never been with a business that has internet go out so many times, yet no answers as to why.

Im rather suprised to see that Canby Telcom (DirectLink) only has 3 stars on google. That is a shame. I called their tech support at least a dozen times and I have always appreciated their low hold times and professional attitudes. As far as internet goes, we havent had any problems with throttling or consistency. Okay, so for a few years we did have problems with the internet dropping out (especially every time the phone rang!) but that was because the wiring in our house isnt great -- the problem went away two years ago when we connected the modem to where the phone line comes into the house. So if your internet is inconsistent it is probably your (your houses) fault. Other providers are now starting to put data caps in place and I appreciate that DirectLink remains unlimited. I highly recommend DirectLink!

Ive had Canby Telcom since dial-up was the standard, and I cant say Ive had very many problems with them. Any issues Ive had with my connection have been easily sorted out through their tech support, and I love having a local ISP that is not one of the big evil corporations. Also, being one of the first ISPs to offer 1 gigabit fiber optic internet in Oregon is amazing.

This is the WORST company anyone in my family has EVER had to deal with!! We NEVER get internet connection! They say its a problem in our house yet after getting new routers and boxes, there is still the same problem!! Only when my family threatens to switch to wave, Then they say oh, yeah it was a problem on our side and the guy said that he had to switch something over there in their office... This has been going on for MONTHS! Its like were paying to have no internet connection at all! Dont get me started about how much money we have wasted on Netflix because of this horrible internet business that should be shut down for so many reasons!! I believe they switch it off on purpose, because whenever of the 14-38 times it shuts off in each day, they always say its a problem at our house when it isnt, then mention upgrading. I think they are purposely shutting off our internet to get us to upgrade. Aint gonna happen!!! Considering it always gets fixed in their office and not at my home! When we get better service/upgrade, it will be going to wave! The office workers are rude and unprofessional. One lady was yelling at my mom for saying our internet wasnt working. The lady made my mom cry!! What kind of customer service is that?? I cant even post this review until the internet comes back on! Ive already been waiting an hour! I need it for hospital reasons. But can I get online? Nope! There is Alot more than just this.... Worst company ever!! I believe these good reviews are from their employees/paid by them. Companies do that!!! P.s. My first review like this was removed. Remove it and I will keep posting it!!!! I never have internet and my family has never been late on a bill or a trumped up charge!

Last Feb. we entered into a one year contract with Canby Telecom. One of the main selling points that was given to us was that the the Blazer games would be available to us on Comcast. Now, here at the start of the season what happens, Canby Telecom doesnt offer Comcast any more, and will charge a $100 cancellation fee for early termination if we quit using their service. Being able to see the blazer games was one of the main reasons for us and we find it very curious that the timing of this happens at the same time as the start of the Blazer season. THIS STINKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We changed to Wave.

A great hometown company with great service.

In terms of internet they are a terrible company. They are the throttling kings! I wouldnt recommend getting your internet services from these guys.

I had a lot of trouble with the service but then there was people bothering me so what can I say

These people should not have a cable company

Nice, helpful employees