I started getting spam emails about satellite radio after taking my car in for maintenance here. The spam emails specifically mentioned my visit.The customer service and maintenance were both fine, but its not appropriate to pass my email on to advertisers.

I cant say enough good things about Burlington Hyundais service department. Service manager Eric Sansone and his team of service technicians are stellar! They diagnosed a problem with my Tucson and actually showed me the problem while on the lift so I could see it. They informed me about issues that needed an immediate fix and other issues that could wait until a later time. I never felt any pressure to do more than what was needed. Great service!

This place was wonderful. Nick took good care of us when looking for our new car. Laid back and no pressure sales. Would come here again for another vehicle.

Top notch customer service. We worked with Crystal to get a warranty on our new Hyundai. Even though we live in WI the transaction went smoothly. She walked me though my options and was quick with her responses. I could hear her smile via her email correspondences. Perhaps next time we need a new vehicle we will take a road trip :)

Worked with Crystal Careau to purchase the Hyundai Protection Plan on my sonata. I live in Cincinnati, and after emailing every dealer in the Cincinnati area, and getting the run around.... I found the several recommendations online to contact Crystal. Im glad I did. She responded very quickly, there were no games or trying to persuade me to purchase a 3rd party warranty. If youre out of state getting the run around trying to purchase the HPP, dont waste anymore time and just contact Crystal!!

Excellent Service; Helpful and Knowledgeable Service Manager; Nice Waiting Area.

I had to get my winter tire changeover and was concerned about a few other issues with my car. I expressed these to Carolyn at check in and she was very attentive and helpful. She called me before doing the additional work needed to get my okay and explained in detail the repairs that were necessary. Thank you to Carolyn and the mechanics in the service department for making my car safe to drive again. I will definitely be back for future service.

Came in to buy a new car. Very interested in the accent and the salesman would not even budge on the price. Had no interest in making a deal. I really like the car so I will find another dealership to work with.

Very bad time. dishonest. I can’t recommend.

Had a great experience at Burlington Hyundai !! Everyone was very helpful and nice !!

My son was visiting me from Pennsylvania and discovered an oil leak on his Hyundai Sonata. He was on a deadline to return home. Even though the service department was booked up with no openings, he had AAA+ tow his car in.Carolyn and the service team fixed the problem the same day. They really went out of their way to help in his emergency situation.🙂

The annual maintenance was due on my car. The service center got me right in and took care of everything in no time. The employees were very friendly.

Had an issue with the delivery of the car when it was sold to me very recently. Repairs were made and the car was delivered dirty. On this visit the car was inspected for brake noise and it was fixed for free and reinspected. Eric the manager was genuinely concerned about the previous service and provided me with service records on this car to include all the equipment that are covered under lifetime warranty (Engine) or ten year warranty due to previous problems with the car. I am extremely pleased with the way things were handled I would definitely recommend anyone to come to this Hyundai service department for repair or body work etc.

I reside in Reno, NV, where I recently bought a 2020 Hyundai Tucson “Sport” at a nearby dealership. Upon meeting with the finance manager, the discussion came up regarding the purchase of Hyundai’s Platinum extended warranty plan. Although somewhat skeptical of the idea, especially with a factory warranty as good as Hyundai offers, this car was purchased with the goal of keeping it for many years to come. Then came the sticker shock, “this month only, we can offer you the 10/120 warranty, no deducible, for the special price of $1999.00, normally $ 3,400.00.” Great sales pitch. Thanks goodness, I declined the offer and within a couple of hours shopping online for Hyundai dealerships that sell the same warranty, found Crystal Careau at Burlington Hyundai Subaru offering the same warranty for $1598.00 and 10/100 warranty for $1398.00, the plan which I ultimately purchased. I want to express my thanks to Crystal for her honesty, trust, and integrity, for a great experience. Crystal represents the dealership and the Hyundai brand very well.

Great service staff! Couldnt be happier with the service we received.

Eric in Service went above and beyond to make my second experience amazing. There was 1 minor thing with my first visit and then there was a difficult issue with it that they were able to satisfy with little from me. Thank you for all your hard work Eric.

Great people, good service and knowledge. Definitely a nice place to do business with.

Nick was great to work with! He knows his cars and kept us informed.

The service department is really friendly here and the sales team is no pressure.

Overall I feel taken care of. Its nice speaking to the same employees every time I visit and they seem to be practically oriented while still doing a good job. Im sure I could get a better deal somewhere else but I just prefer going somewhere professional where I know I dont have to worry about getting my chain pulled.

The dealership was fine. But Hyundai did not stand up for repeat customer.😎😎

This review is a little overdue, but I wanted to publicly thank Eric and Allan of Burlington Hyundai for diagnosing and fixing my Santa Fes battery issue (a poor connection) BEFORE the service center even opened when I didnt have an appointment and was from out-of-state. They were short on mechanics that day and were booked out for a week, so I wouldve been stranded in VT after dropping off my UVM freshman if they hadnt gone the extra mile to help a stranger (mind you, I wanted an excuse to stay in VT, but I did need to get back to work). To top it all off, they wouldnt even let me pay anything!

Always an Excellent Sales and Service experience at BurlingtonHyundai. Over 9 years of my loyalty to their credit.Even during the Covid limitations the service department provided excellent solutions and personalized care.Richard Brennan our Sales Representative is an anchor of respect andconsistency when negotiating each new deal complete with sincere follow ups to confirm satisfaction. Thank you all.

Exceptional cost for steering coupler replacement. Great experience with customer service, fix was pretty quick, and my steering is smooth once again. Highly recommend

Service Department recognized the problem immediately. Ordered parts and stated they would give me a loaner car once the part arrives. All under warranty. Staff very knowledgeable and personal.

Got there a little earlier than appointment. I was greeted promptly told them it was for inspection and I had to pull fuse to shut the radio off, this gas happened twice in 6 months. The service manager explained it has happened to his in the past and took me out to our vehicle and showed me how to do a hard restart on the multimedia part by pushing the little hole near the volume control he actually inserted a pen and did the restart so we knew how to do it if/when it happens again. I then went to the waiting area and less than an hour he came out to get me walked me back to the counter and explained the inspection had no issues. He asked if I had any questions I paid and left a happy customer.

Everyone was very friendly and helpful, and not pushy at all! All very transparent.

I had Nick Kelley as a sales associate. An easy going fella that made the process less painful.

My new Hyundai Palisade was badly damaged after hitting a sink hole in Burlington, VT. Being from out of state, we had never visited Burlington Hyundai before, but requested that AAA transport our vehicle there for repairs. We could not have been more pleased with the outstanding service we received. Not only did they immediately bring our car into the service bay and repair the serious damage, but made us feel as if we were long time customers. Carolyn Adams provided us with outstanding customer service and exceeded our expectations by assisting us with our insurance claim. Ed, in the Parts Department ,was able to procure the needed parts to repair our vehicle within a short period of time. We highly recommend this dealership and the Hyundai brand.

Always so helpful and efficient!

Rick was awesome to deal with, the process was smooth and he went above and beyond to help with everything and even finding winter tires. Thank you!

Ive been going to the Burlington Hyundai Service department for years, and recommend them every chance I get.Pricing is always fair, their team is quick and competent and above all, supreme with their customer service.

The service was above average but they forgot to update the windshield sticker that shows when the next oil change is due.

The inspection uncovered the same non-safety issues found by the previous dealership. Also, although I thought new antifreeze might be required given the colder climate than New Jersey, this turned out not to be necessary! Thank you!

I only had one person deal with me.No problem there.

If service matters when buying your next car, go with Burlington Hyundai. Their loaner car service is awesome and they went above and beyond when my car died to provide a loaner, be flexible with it, do an oil change on it, etc. I can’t recommend them enough - it makes a big difference in stress levels when you have a team that’s willing to work with you!

Our car broke down 2 hours south of Burlington and had to be towed to this dealership without our presence. With one phone call to awesome service adviser everything was taken care of. Doing the regular maintenance service, replacing alternator and replacing rear brakes plus rotors in 4 hours was terrific!! Top of that it was washed and vacuumed. So 5 stars were given without any hesitation!!

Courteous, good communication, gets the job done promptly.

Service was great and timely. Dealer provided shuttle service which was a big plus. Service personnel were pleasant to deal with.

Making a critical repair quick and painless. Accommodating service.

We just purchased the 2020 Kona Ultimate, and drove 2 hours to get the exact one we wanted!This dealership accommodated all of our special requests, including window tinting, upgraded floor mats, and roof rack, PRIOR to arriving.Our beautiful new car was ready when we arrived, and our salesman Craig took the time to walk us through all of the sophisticaticated new technological advances this vehicle comes with.We definitely recommend this business for anyone looking for a good sales experience!

They serviced my car with kind, forthright behavior. I was on a tight budget and they worked with me to prioritize repairs. I know that I could have gone to discount tire place, but I researched prices, and they offered me a good price, plus they washed my car and left me a cookie. It was like a tire change at a chic hotel! Thank you for your help, Hyundai!

Friendly staff, great service. Brought my car in for software update, oil and filter change and safety check. Prices were very reasonable and the service was great.

A great place to do most all services to your vehicle. Knowledgeable staff, reasonable prices, and it only gets better the more you go.

This the best service department I have ever experienced. They are thorough and a true pleasure to work with.

Easy transfer of vehicle on both drop off and pick up during this Covid-19 pandemic.

While we didnt buy a car from the dealership,but the service we received is worthy of a review. Very attentive and friendly staff that did not feel at all pushy and helped us make a decision in buying out first car.

Fast and cheap service

Great customer service and very respectful of your time!

Quick and professional in this difficult time with the virus! Thank you

The customer service, cost and mechanical work are excellent and efficient

Awful service. I brought my car in for a seasonal tire rotation expecting my summer tires to be put on, not realizing that when I paid for them to be taken off and my snow tires put on in the fall, it didn’t actually happen, they just took my money, lied, and said they did it. After noticeably more difficult handling and a louder drive home, I called and they argued with me and told me that I was wrong when I told them what I thought happened, rather than offering for me to bring it back in for them to take a look at again. I didn’t realize I couldn’t trust the service department of the dealership from which I leased the car. They just want money, they clearly don’t care about customers or their safety. Turning in my lease and never purchasing from them again.

Awesome place and informative! Helpful staff, service department is great.

As usual, they did a good job and explained everything.

As a first-time buyer, I wasnt quite sure what to expect from the whole process. Ive seen the typical cars salesman in movies and on TV where you have to haggle down every last cent to get a good deal and then have hidden fees all over the place. This is not anything like that. I had the pleasure of working with TJ for my first lease. He was extremely helpful in finding exactly what I wanted and helping me compare my options. He was totally transparent in the specifics of the specials and what I qualified for. He was very knowledgeable about the cars and services I was looking at. I didnt feel pressured for one second while I was in there. When it came time for paperwork, Konrad came out and was very kind and helpful explaining every single little detail of the lease and answered every question I had so I fully understood everything. Overall, my car buying experience at Burlington Hyundai was a pleasure and I would most certainly recommend them! Ill be going back for sure!

I leased a 2014 Hyundai Sonata 2.0T on 1/18/14 and I must say that John P. and Terry provided the most positive car shopping experience that Ive ever received. They offered a fair price for my 09 Tacoma and were able to get the payments for my Sonata in the exact price range I was looking for. Go see these guys. Theyll put you in something nice for a fair price. Buyers remorse? Nah, not gonna happen here.

I recently leased a 2015 Santa Fe Sport from Burlington Hyundai. My Fiance and I worked with Liz Costandi and the experience was excellent. This was our first new vehicle and we are very pleased with the knowledge of the staff. Liz presented a no pressure atmosphere and she worked within the budget we gave her, which we very much appreciated! We both highly recommend Burlington Hyundai because of the professionalism of the staff and the quality of the product that they sell.

Very good service thank you

Great people at the counter, super thorough and informative, flexible and friendly.

I bought a 2014 Hyundai Tucson December 31st and it sounds like a cliche, but the experience was entirely positive. John O. was genuinely a pleasure to work with. John was informative, extremely helpful and funny. We went for a great test drive, to include driving on sheer ice, and he also helped me update my IPhone so I could take full advantage of the new technology.Terry Light was also awsome in helping us figure out the best use of the financing and warranty options. I just got back from driving my new SUV back from Nashua and it was a great drive!!Thank you, everyone!PS--the service folks I met were also nice and friendly. This is going to be good, I can tell.

Always happy with my experience great customer service and a cookie too.

Great service fine crew

The salesman Rob was very nice and knowledgeable and not at all pushy while I was checking out and test driving the Kona ev

Terrible customer service. Rude, dismissive, and impolite managers and after leasing two cars with them they still did not appear to care about me as a customer. I got a much much better deal by going elsewhere!

I just had a great experience buying a new Hyundai Elantra GT from Richard Brennan at Burlington Hyundai! I thought I was a loyal Subaru customer until I explored the option of purchasing a Hyundai.The dealership and my salesman, Richard, made the otherwise stressful process of buying a new car hassle-free and affordable.You cant beat the warranty (10 years/100k miles) or incentives (4 free snow tires and money off for being a college grad) of purchasing a Hyundai. I was able to get a brand new car for the same price as a 3-year old Subaru with 40k miles on it. The interior and horsepower of the GT is better, to boot.If youre in the market for a new vehicle, I highly recommend stepping into Burlington Hyundai to see what they have to offer!

Never bring your vehicle here!!! Absolutely worst customer service ever - in my history of owning & dealing with VWs, Toyotas, Subarus etc. Bill Hunter the service manager was extremely rude (to say politely) & did not allow us to try to fix an issue they created on their end! We were hung up on, told to leave the building in person, and left with a useless 1-800 number. Absolutely pathetic service from what you would think is a reputable dealer! But it is not, never bring your business here!

They literally admitted to having to watch a Youtube video to learn how to fix my Tucsons satelite radio... which they failed to fix... On three separate occassions. Absolutely a joke of a service center!!

Sales Manager Brad Camp called me and he handled an issue I had very, very professionally.I would recommend this dealership.

Thanks so much for getting me into a newer car today! This is my 2nd vehicle purchase from Burlington Hyundai (I got a brand new Elantra GT in 2014, I however, needed to upgrade to larger vehicle for my growing family!) and even though its not a Hyundai this time, Im super happy it came from you guys! You always treat your customers well and Im happy to be a returning customer! 😎👍👍 Your extended warranty option for your used cars is stellar! My husband and I feel very good knowing that if anything goes wrong, its covered!! And for a really great price. Ive referred folks to you before and Ill keep doing it!! Richard Brennon was awesome and patient and worked hard to get everything to my bank so we could get the deal done today! Just 1 day! Super job seriously! I cant say enough good things about this dealership!

I was in the market for a new car and had been eyeing the newer Hyundais. My husband and I went to Burlington Hyundai and ended up working with Liz C., who was awesome! She took her time with us and made the process of trying different cars/models easy. She was knowledgeable about options and was happy to hear our true thoughts about a car.Liz was very attentive but with a great balance. She followed-up with me via email after our visits, but was in no way pushy or pressuring me to buy or make a decision, just checking in. In fact, I felt so comfortable with her that even though I ended up buying a totally different brand of car (though the Hyundai Sonata was a close second), I contacted her to let her know about it and why I went another direction. She was pleased to hear from me and just happy that I had found the right car for me, which to me speaks volumes about her trustworthiness and honesty in her work. If you go here, work with Liz!

The whole experience was really impressive from the get go. Buying a car at Burlington Hyundai couldnt have been any better for me. I got a great deal and the staff here were phenomenal! Liz Costandi was such a charm to work with. She was so on point with her emails and availability that everything went smoothly. Liz also got me into way more car than I expected for my price range. Great dealership!Jonathan Lorefice

The sales team was amazing and the used car lot here is outstanding. I experienced first class customer service, I will definitely be recommending Burlington Hyundai!

Very courteous and friendly.

I went in to get a Check Engine light checked out. Usually I would just take it to a mechanic I trust, but my mechanic recommended I take it to a dealership because there was a communication problem with the computer so he couldnt diagnose the problem...I explained to the service rep. that the check engine was on, and that there was a computer communication problem... They charged me $87 minimum fee for 1 hour of diagnostics and promised that if they found the problem within an hour and I decided to do a repair, they would put the remaining fee from the $87 toward the repair...About TWO hours later I still hadnt heard a word about my car. I had to hunt down the service rep. who I originally talked to--- he basically paraphrased back to me exactly what I had told them was wrong when I walked in... He told me that my hour of paid-for diagnostic was running up (they still had no idea what was causing the problems) and if they didnt find the problem soon they would have to charge me another $87. The rep. said he would talk to me in about 10 mins. to let me know if theyd found anything by then, or discuss paying for more diagnostics. About another HOUR later, I was still waiting for someone to fill me in on what theyd found- so again, I had to hunt down someone to fill me in...Long story short-- I spent about 5 hours sitting around the waiting room just to get the problem diagnosed. I spent over $100 just to have them look at it-- they did absolutely NO maintenance... Their service was terrible. The mechanic who was working on my car even went home for the day without telling anyone he was going-- he knew I had been waiting for hours for him to tell me what what part needed to be fixed--I was told Just a couple more minutes several times, and each time I had to wait about 40 mins. before I got annoyed and had to chase someone down.... It took up my whole day just to get to find the problem.Fortunately, at the end of the day I did FINALLY get a run down of what my car needed.... Now that I know what is wrong with it, Im taking it back to my mechanic where my business will be appreciated and Ill be treated right.

Awesome place. Friendly people.

As always the service dept went above and beyond my expectations.

Purchased a car with an extended warranty. Cars transmission died. The manufacturer refused to honor the warranty because the car had been in an accident before we bought it. Scam

I ended up here, unexpectedly, after bringing my broken-down car into Subaru. I got The bad news and completely unprepared, found myself having to look at gettinga new car. I was in no position financially to even think of such a thing but had to do it. Liz worked with me to figure something out based on my situation through every step of the process. There was never any pressure and I never felt as if she was trying to put me in a unfavorable position just to make a sale. They certified the used car I got to help me feel better about the situation. I left here feeling great about my experience. Also, not once immediately after or even soon after was I hassled for a satisfaction survey (I hate that). They earned their good review. Thank you.

Terrible dealer. Made mom feel taken advantage of. My 72 year old mom bought a Sante Fe here. After 7 months and 4,000 miles, the car needs new rotors & brakes for $1000! She has brought it in 3x for various issues. They did an alignment & had to replace some tires because it turns out they never did that before they sold her the car. The emergency brake doesnt work either and the car is uninspectable. Salesman Eric says, it passed inspection when you bought it, you didnt drive it enough. What?! Stay away! We wouldnt give them another dime!

Awesome customer service 👍👍

Great dealership, great service.

My father passed away last October and my husband and I were selling his car for our family. A nice elderly couple was going to buy the car from us and brought it to Burlington Subaru for a mechanical check. The sales person blatantly lied to the couple telling them the car had been in a horrible accident and they saw this on a Carfax report. This was on 3/12/13. They then proceeded to sell them a car from their dealership. We know the car was never in an accident and pulled the Carfax report and it showed a completely clean history. I am appalled that a company would be so unethical when dealing with an elderly couple. This is the worst kind of service a company can give. My Dads Subaru had only 8,000 miles and was in perfect shape. They should be ashamed of themselves.

Always great service!

Always professional and courteous

This was my third Subaru, first purchased from Burlington Subaru. Horrible communication with sales and service departments. Too busy to call you back and respond to e-mails. When I couldnt get through to the sales department to pick up my new car because they were filming their commercial. I should have passed on the purchase......What a shame, they are getting too big for their britches.

We had zero intention of buying a car this weekend. We were on the lot, however, in order to get routine maintenance on our current vehicle so we decided to look. As we looked, we learned more about the current promotions and vehicles available from Mike Salvaty. Every day at work my husband and I work hand in hand with sales reps so were quite picky about approach and technique. Mike was absolutely wonderful to work with and not once did we feel like he was selling us something (which is ironic, as he did sell us a car). We genuinely felt like he was there to help us with our needs and to answer questions as opposed to pressure us one way or the other. In the end we left with a brand new car and an already owned vehicle that feels as if it were brand new. My husband and I are elated and cant stress enough what a wonderful experience this has been. Im happy to be a repeat customer!

Finance manager sucks, he is dealing with passengers by race.....i never see such ever and not wanna see again. I never command anybody to this dealer any more..............

Very efficient

Great place, great people

Great service

Fast service!

Excellent and friendly.

Fast and friendly

Service is excellent!