user
Herb Chambers Kia of Burlington
93 Cambridge St, MA-3A, Burlington, MA 01803, United States
Appearance

Comments
We
Review №1

Horrible communication and customer service. I put an application in early July 2021 for a lease and at first everything was going great and then the communication completely stopped. I emailed multiple times for status or if they needed anything additional and never received a response. I have multiple inquiries on my credit yet they could not call or email me. It is now September and they still cant respond to my follow up.

Ha
Review №2

I had a great experience at Herb Chambers. All of the staff, especially Harry from sales, were helpful, patient, and gave information without pressuring me to make any decisions. Great customer service- I highly recommend!

As
Review №3

Ryan was super personable and knowledgeable. He made my first car shopping experience easy. His relaxed approach made me feel no pressure, which I would’ve expected. I didn’t leave with any questions and felt confident in the model I purchased.

J
Review №4

Ramon the salesman, Stu the finance man also another business manager at the front desk (not sure if name was Carlo) were all great! Process went pretty smooth and Ramon was great at getting our new vehicle ready and set for pick-up the next day. He also spent all the time we needed going over all the features of the vehicle that we weren’t familiar with. Stu knew everything and was good at highlighting what he thought we should really consider with the warranties and stuff while also respecting that we preferred the abridged version.

Ma
Review №5

Caesar and Diego are two of the best service staff anywhere. They are helpful and accommodating and always professional. They are a pleasure to work with while servicing my auto.

Ke
Review №6

Ryan, Laurel and everyone at Herb Chambers Kia made my new car purchase a great experience! Highly recommend coming here for anyone looking for a car.

Va
Review №7

Bought a new car last August. Just recently made an appointment with Herb Chambers Kia for a free oil change that came with the purchase of the car. They scheduled me in for 3 days later. Took about 50 minutes from start to finish. They did not try to sell me anything else, etc., which I appreciated. Just gave me what they promised, a free oil change☺

Pa
Review №8

We had a very easy experience with Herb Chambers Kia of Burlington. They were no pressure, informative and professional. John Francis was easy to deal with made everything simple, and clear. Everyone in the dealership was friendly and helpful. I recommend them if you are looking to buy a new car!

E
Review №9

Im not the type that EVER write reviews, but theres something weired going on with these people. Its funny how they have a particular price listed on their website, and when you go to see them in person everything is 3 or 4 thousand dollars above their listed price on their website. Obviously they have their whole spiel memorized about how the pandemic is effecting sales and blah blah blah...yet I was able to find the very same car that I wanted from another Kia dealership for 5,350 dollars less than what they were asking for! With a little bit of research, you can find the cars your looking for for a much cheaper price than you will get from here.

Al
Review №10

Ryan was awesome! This was my first time buying a car on my own and I was very specific in what I was looking for. Ryan was really helpful and made the process easy. The dealership was also able to hold the car for me while I was on vacation, which gave me peace of mind while I was away. Thanks again!

Li
Review №11

I had to go to this dealership because I wanted to test drive a Carnival but I didnt think I would buy it there. Its too far from my house. The other place thats closer didnt have any time for a test drive and the one they had was a higher priced car. After going to Herb Chambers and really connecting with the salesman and falling in love with the car, I did buy it there and so far I am not sorry. The sales man John Francis was wonderful. He was low key and low pressure. Didnt rush us or hover over us. He had just the right amount of help without being pushy. The Finance guy was Stew and he was great too.Great car, Great salesman, great price and financing. HOME RUN!!I couldnt be happier. It was worth the drive to a dealer that was further away to get the treatment I got.

Ol
Review №12

My salesman Tom was awesome! This was my first lease and he made it so easy. From the moment I walked in to finalizing everything, he was thorough, kind, kept in communication and worked with me throughout the process. Stu was also amazing! Thank you Tom, Stu & Kia of Burlington!

Mi
Review №13

I love Herb Chambers KIA. Not only is it easily the best dealership service Ive ever received, its as good a service as my former mechanic did, who was awesome, but he retired. The people that work here are really nice. I very highly recommend Herb Chambers Kia.

Gr
Review №14

I had a terrible experience at Ira Toyota and went to check out the Honda Odyssey where the salesman suggested I check out the Herb Chambers Kia store down the street. I went and met John Francis and he showed me the beautiful new Carnival. I brought my wife and son and we were treated very well and were in and out in minimal time. The finance process was quick, efficient and easy and the delivery was quite the show. John Francis did a great job and I would recommend him and this particular dealership to anyone.

Li
Review №15

So pricing on Telluride service for 15k was quoted at 179 then went up to 229 when the service advisor said he realized it was Telluride. Appointment was booked as a Telluride so I just didnt trust what was being quoted to me. Paid it anyway, just seemed wonky.

B
Review №16

Wanted my brakes checked prior to an upcoming driving vacation as I was nearing 60K miles and they felt a touch grabby/groany.I was bracing for a big brake job but when I picked up the car they told me the brakes looked fine and had plenty of wear left. They indicated that there were some stones embedded in the tire treads (recently replaced tires) which they removed - also explained that the current excess rain and humidity might also account for the grab/groan.When I asked for the bill they smiled and said no charge.Ill be back for subsequent service needs as the location is good for me and the experience was all positive.

Ki
Review №17

Love this dealership. Have been getting my 2015 Sedona services here since the day we bought it. The people are very friendly and so knowledgeable. My car to this day has never had a problem. Its great walking in to see Jens friendly face. Prices are very reasonable.

Ma
Review №18

Ramon was a very knowledgeable salesperson and answered all my questions about the differences between two versions of the same car. They were not pushy at all and made me feel comfortable. They also keep their car inventory up to date on their website. I really recommend this dealership, I went to all the other Kias dealerships nearby and this one was a great experience.

Ki
Review №19

I came in wanting to finance a new SUV, and honestly was blown away by my experience. I havent had a car in 4 years altogether, and it was my first car buying experience without a parent or other help. John was super helpful and patient while I wanted to test drive a few. I landed on this beautiful 2015 Hyundia Santa Fe that I cant wait to pick up!I was transferred over to Business Manager Stuart for the signing and figuring out my monthly payments, all that jazz. Stuart was extremely helpful, offered the warranties but was not pushy once- explaining hed offer and explain everything as he would with his daughters. I felt really taken care of and comfortable considering it was my first experience on my own. I cant say enough, it was the easiest process that I didnt expect, and Im super happy I chose specifically the Burlington kia location, because of them! Thank you John and Stuart!

El
Review №20

John at Herb Chambers Kia of Burlington was fantastic. It was by far the only easy, pleasant car viewing and purchasing/leasing experience I have ever had. No pressure, no sleazy sales tactics. He listened to what we needed and expected and translated it into a great purchase. The finance department was equally as professional and quick. We will return to Kia of Burlington.

He
Review №21

Hi so I had excellent experience with Kia Herb Chambers. The front desk man was very pleasant efficient and helpful to me for the needs of my car service for recalls on the car. It was quicker than said and that was great considering that lots of people came in after me and moved very quickly and smoothly. I went to see my car and I got into the car and realized that they had nicely vacuumed and wiped dashboards Wow thanks abundantly great service. Much appreciated. Gods blessing to you all.

Pa
Review №22

This dealership treat you more like a family than a customer and that’s very rare with dealerships. Diego, Cesar, Jennifer and Sonny will treat you like you would want to be treated, friendly,honestly and with respect. They will help and solve any problems that you have for service for your vehicles and treat you like are you one of their family, I wouldn’t think of going anywhere else, small independent shop or dealer to service any of my vehicles.I recommend this place to all my friends and family!

Jo
Review №23

Bought our first Kia here recently. Had a very good experience with the dealership and Ryan in sales was great to work with throughout the process. Highly recommended

ME
Review №24

Super fast service. Friendly and efficient!!!!

Jo
Review №25

Jenifer was great. Handled everything regarding the repairs of my daughters Kia Optima like a true professional. Polite and easy to talk to.

Je
Review №26

Always so friendly and nice! Oil change and tire rotation were done quickly. Great experience overall!

Ca
Review №27

Both advisors were wicked awesome and the car was done asap. Great place to go!

al
Review №28

We’ve bought two cars at Kia of Burlington and have been servicing our cars there since 2014. Cesar, Jenn, and Diego are always extremely helpful, very accommodating, and make sure we get the service we need, but never add in extra unneeded service items that we’ve often experienced at other dealers. Service is always what we expect - highly recommend!

Kr
Review №29

I have been going to this dealer for sales and service since 2017. Each visit is positive with great, solid vehicle, service and staff!

Bo
Review №30

Add my 2019 Kia optima serviced at Herb Chambers for the first time today. They got me registered and into the garage within minutes. The entire service took only a little more than an hour. This was a great experience!

Se
Review №31

Theyre very kind and nice! I leased my new car here. That was great experience for me and my wife. Thank you Ramon and Stuart.

JO
Review №32

It was a pleasant visit Caesar was very helpful from the beginning and until I left the building and the young man who washed my car was very kind and I was not expecting to have the direct washed off my car so it was a surprise and he spoke to me in a respectful manner not like he was too busy to answer my questions and I was out front of the store looking at cars and not once did any salesman come out and rush me and ask me if I needed some help that was good because I was just looking and sometime when you go to a car dealership if youre out front looking the men come out and immediately get ready to sell you a car but for a guy like me just looking to pass the time to wait for my car no pressure

Ro
Review №33

My vehicle had a recall problem and Diego went over and above to help me with a rental and get my vehicle fixed ASAP ….as it turned out my mother took ill and I had to leave the state to care for her. I never gave my car another thought….Diego took care of it and I will always be grateful.

De
Review №34

Was told I had a nail in my tire during an oil change (not at Kia). I usually go to Lev Kia, but they were closed so I called Burlington Kia and they could see me right away! I was so grateful!Ended up not being a nail, just a simple clean up and reseal. And the lugnut on another tire wasn’t seized like I was told, Kia took care of that too! Fixed up my older Kia right away with minimal cost! Very friendly! Very clean waiting room! Was on my way not long after with a safe, non leaking tire!

Ma
Review №35

I had a great time buying my car from Harry and Laurel, they were helpful without being overwhelming, made the process very easy for me.

ma
Review №36

Was looking online, decided to take a ride to Burlington and glad I did. My salesguy was Thomas very helpfully, pleasant and a pleasure to do business with. I purchased my vehicle that day and everything that I asked for they did. I highly recommend this dealership and Thomas as your salesperson.

Su
Review №37

My husband and I cant speak highly enough of this dealership and its entire staff. From the first moment of contact to the signing of our contract, it was a smooth and enjoyable experience. Our salesperson Tom, gets a high five from us, as does Carlos, the manager, and the finance manager Stu.

Ma
Review №38

This was my second time purchasing a vehicle and was an extremely great experience. The agent that I worked with made me feel very comfortable and really took the time to listen to what I was looking for. She was helpful informing me of my options.There was no pressure involved at all which was really great. The Finance Manager was very thorough explaining Kias great benefits and warranty and I loved it. I seriously felt and knew exactly what I was getting. I would definitely recommend Herb Chambers Kia of Burlington to my friends and family. Thank you all for such a great experience.

Ar
Review №39

I called and made an appointment and told them which vehicle I was interested in prior to my arrival, and was under the impression, based on my phone call, that the vehicle type was there and that a sales would rep would be available to help me in viewing me discussing a potential purchase.After sitting and waiting nearly 40 minutes, a rep explained to me that the car I was looking at was not available and that the sales rep I was meant to meet with was busy.I left and headed back during rush hour traffic with nearly two hours of my time was wasted and nothing to show fir it. I have never experienced a car dealership so casual about wasting a potential buyers time.I don’t think I will recommend this dealership to friends or family..

Je
Review №40

Went in to look at a vehicle I inquired about online. When I got there I was told the car was $3K more than what I was quoted and was told I was not allowed to test drive the car because they are trying to preserve low mileage.... how am I supposed to know if I want to purchase of $41K+ vehicle if I am not allowed to drive it first. I will be shopping elsewhere for my new vehicle.

am
Review №41

Absolutely stress free car leasing process. From start to finish we felt very comfortable and not pressured into anything. The staff were very thorough and friendly. We felt comfortable and this has been our favorite car dealership experience since. Am already recommending to my friends and family.

Jo
Review №42

Outstanding service. That is why I have been a customer there for many years.

Mi
Review №43

Was able to get immediate service for my Sportage.Quick efficient service

Ke
Review №44

It was a Regular oil change for my car. Greeted by very friendly Front desk personnel Jennifer. She was great & very helpful!

Re
Review №45

Great service! They let you know options before they start any work. If you ask for prices, they let you know that up front also! Customer service is friendly and not pushy. A great place to get your Kia serviced !!

Ju
Review №46

Great experience and very fast service. Friendly and knowledgeable. Would highly recommend again.

Em
Review №47

Jim made the whole experience wonderful! He went over all of my questions throughly and was very pleasant and easy to talk to. The process was fast and easy and I never once felt rushed or pushed into something. They helped me find the perfect vehicle for me and I am incredibly happy with it. Overall Jim’s team at Kia was wonderful and the entire experience was delightful! Big thanks to Jim and to Kia!

Li
Review №48

Great service, friendly staff. The cost to replace a head light almost made me fall over, $58.99!!!!!! I could have done it myself in 5 min - should have asked before saying yes. Good grief. Would have been 5 stars if I wasnt fleeced for a light bulb.

Ja
Review №49

These folks are the best! I can’t say enough about their level of service, attention, and interest in helping me in any way possible, ESPECIALLY when I’m in a pinch. Jen and Caesar are the best!!!

Ke
Review №50

Great service on my Kia Forte , was impressed with everyone involved with my repair .

Do
Review №51

Excellent service and very nice people. Highly recommended. I had a warranty issue and they were great about it. They were not satisfied with doing it the simple way and ended up doing it the more complicated, and I am sure more expensive, way. Very on the ball and proactive in both the work and the communication.

Ya
Review №52

Great experience working with Cesar at Kia in Burlington. Took the time to explain why the work was necessary on my brakes and rotors and had the job completed on time.Yj

Da
Review №53

Brought car in for recall update of software Car done exact time they said it would be and I was on my way. Customer lounge area was clean with coffee. Seemed a bit busier than usual but car taken in and finished on time

Ni
Review №54

Jim’s the man, answered all questions while being patient and not pushy. Made a quick easy sale and I walked out happy with my purchase. While making the deal a service member had noticed I had a low tire on the car that I drive in to purchase a new car. They took the car out back plugged/filled it back up and I was on my way. It’s not the biggest of issues but they didn’t have to and it greatly appreciated. I’d purchase from here again!Just came back from the service center at Kia Burlington and Jen was super nice helpful and everything was quickly done! Well done herb kia of Burlington!

NF
Review №55

Jennifer was very accommodating this morning, fitting in the schedule my car’s oil change and minor car maintenance needs. Speedy and efficiently the service department was today and always. Also, cleaned my car. Extra bonus.

Ha
Review №56

The managers and staff for service department its not fair please take your car to your own risk

Ad
Review №57

Julian, John, and Stew were amazing from the beginning. I went online to view the used inventory with zero expectations. Their customer service was prompt and absolutely incredible. I scheduled a same day appointment to come in and test drive/view the vehicle. The moment I stepped into the dealership I was greeted with a smile (she was wearing a mask but I knew she was smiling). Julian came out and introduced himself, then John, and last but not least Stew. They were excellent at listening to my needs and working with me and my finances. I was in and out in three hours with a new car. It was so simple and everyone was friendly and courteous. Stew was really thorough and explained every detail to me in regards to financing and my options for bells and whistles. He was honest and let me choose instead of forcing options at me. Overall this was the best experience at a dealership that I have ever had in years, and it was during a pandemic no less. High fives to your team there in Burlington Kia. They are an amazing group of people and I’ll definitely be returning.

Po
Review №58

Great service and Ramon was awesome to work with! The sales manager Carlos is absolutely amazing too! Highly recommend this dealership. This is our 3rd purchase from this dealership. You wont be disappointed!

Ka
Review №59

Glad to find a low pressure dealer close to home. I wanted to test drive a Sportage and did so - twice over two weekends. The sales team was accommodating.The negotiation was easy, paperwork was organized and explained well.

Ja
Review №60

Here’s how simple my purchase was tonight:5:30 saw a car online;6:00 walked into dealership;6:05 test drove the car;6:30 signed the contract;7:00 said goodbye to my old car;7:05 drove my new car home.My salesperson (Jim Parker) was informative, helpful and laid back. The business manager (Stuart Sterling) was respectful and efficient. By far, my best car purchase experience ever.

Be
Review №61

Had an easy time in the service department this morning, and on other occasions. Everyone is quick and courteous.

Al
Review №62

Excellent experience, great customer service and maintenance department!

Em
Review №63

This location is far superior to the Nashua one in terms of the Service department. They were a bit busy and so it did take a while for them to get to my car after my appointment time, but that’s generally expected. Their customer service was very nice and helpful, they showed genuine concern for me since I need my car for work. Definitely will continue going there.

Da
Review №64

Great service and super helpful with all your needs. Ask for Cesar in service. He is more than happy to help get you car back in shape.

D'
Review №65

I initially spoke with Laurel through text, and was able to confirm my lease amount/price within minutes. She emailed me over the credit app to fill out ahead of time and her approved before going in to the dealership. When I arrived at Kia later that evening, the Seltos I was interested in was parked out front and Ramon was ready for me inside. I test drove right away and knew I wanted the vehicle. I signed a few forms and was told to come back tomorrow to finish up my lease documents. Unfortunately, I was called and informed that the business manager was out, which was really disappointing. However, I went in the next day and signed all of my forms within 45 minutes. Because the RMV is closed on the weekends, I couldn’t drive it home but will be going back on Monday to pick up my new car. This was my first time getting a car on my own, but Ramon was super helpful and was really good at explaining the whole process so I felt comfortable. I’m so excited to pick up my car on Monday and will definitely be returning here for service as well! Thanks to Ramon, Stuart, and Laurel at Herb Chambers Kia of Burlington for making my first car buying/leasing experience so easy!

Jo
Review №66

The Service Department is simply the best! They are extremely courteous, upfront and fast! I would not go anywhere else.

ma
Review №67

This dealership has always provided me with a positive experience. Their mechanics are particularly skilled at discussing any problems or choices you might have with your car. Greetings!

Br
Review №68

Took my new Kia in for it’s covered oil change, and didn’t realize the optima didn’t come with synthetic oil. But service allowed me to buy the upgrade. Thank you for adding the part back on too. The gentleman in service Dept was great - wonderful customer service.

Fr
Review №69

Make sure to mention your warranty because they won’t ask. I find this place to be incredibly overpriced.It’s $150 for a diagnosis which I find to be unreasonably priced. My car electrical is being weird cause of my car starter. I paid $350 for my car starter and they’re like “we can take it out for $220”. This place feels like highway robbery and it’s unfortunate that there are very limited Kia dealerships available.

Va
Review №70

Extremely disappointed with the representatives who practically believe customers never do their homework. Prices constantly change as much as 10k up on the sticker price from a week before. If there is an award for false advertising these guys will win no doubt.

An
Review №71

Very disappointing! Staff very unfriendly, just an overall attitude . Treated like a nuisance . Also eating lunch while communicating with me . Will not come back.

Mi
Review №72

Had a great experience at herb chambers kia in Burlington Everyone was so helpful.

Ph
Review №73

John Francis could not have been nicer or more knowledgeable and understanding of what we were looking for in a car. The business manager Stuart Sterling was a pleasure to work with. He did not try to pressure us into purchasing anything we weren’t interested in. All in all a wonderful experience. We would highly recommend Herb Chambers Kia of Burlington to all of our friends and family.

Da
Review №74

Service staff was very professional. Curtious. Will definitely go back. ,

Ma
Review №75

John Francis was an excellent, low-pressure salesperson whom I highly recommend. But more high-pressure, and pushing the guilt with the guy inside who tries to upsell you on 6 different add-ons, but he was friendly enough. Overall, an excellent, friendly experience.

Im
Review №76

Wish I could say my experience was comparable to @JamesHaroutunian!Went to this dealership ready to purchase car shown on dealerships website. Walked the lot for over one half hour without any assistance. Entered the showroom to find all sales personnel sitting at desks.Plenty of KIA dealers in the area. This one is obviously not looking for business.

Da
Review №77

Fast factory recall service for the Sportage; easy to schedule, quick in & out!

Le
Review №78

It was a great experience all around, from the time I walked in to receiving my car. Will definitely come back here.

Pa
Review №79

Thank you Caesar, Jen, Diego and all the rest of the team for your excellent service. Ive been a customer for over 5 years and have come to really appreciate how smart, courteous, warm, helpful and enjoyable you all are !! I nominate Burlington Dealership for 1st prize -Going Above and Beyond in 2021!!!! Go Team:)Cheers,Tricia

Se
Review №80

My experiences here have been very good. They are easy to schedule with, review the expected work ahead of time and let you know about any issues that arise, have a comfy waiting room, and in addition its easy to use discount coupons. I have been pleased with the results of each service Ive gotten there over the course of a service relationship that began in 2018.

Da
Review №81

I can’t explain the anger and frustrations my wife and I had earlier today at Burlington Kia. I called Laurel in the sales dept and scheduled a 1pm appointment for a vehicle on their lot. We arrive there on time and the vehicle was no where to be found and neither was Laurel. We waited 40 minutes and left this establishment. As I waited for the vehicle I called Laurel and asked for an explanation of where the vehicle was, she then hung up and didn’t even bother calling back.Although it was a half hour away we drove to the Lynn Kia and had a much better experience. We weren’t window shopping either, I had the title to my current vehicle on hand and was ready to purchase a vehicle.Thank you Burlington Kia for wasting my time at your establishment.

Mi
Review №82

Easiest car buying experience I have ever had. I wanted to trade in my current KIA Soul exclaim and get a hybrid, John the sales man explained everything about the options and car itself. He made a great offer for my trade in and I was set to buy. Stu finance guy was incredible, explained everything and made it personable and spoke to me as a person instead of just a customer. I purchased my first KIA in 2013 and I will only drive KIA’s because of the the above par service from everyone at the dealership. I highly recommend Herb Chambers Burlington KIA, incredible customer service.

Te
Review №83

They are wonderful, Jennifer always does her best for customers. Thank you all. Everyone there is great.

du
Review №84

My 2020 Sorento is a happy camper. As am I. Very polite. Very clean. And a car wash too.

Cl
Review №85

Hi. My experience was good. My service call was quick and efficient!! Thank you and have a great day!

Al
Review №86

I stopped in yesterday to browse at a car I had seen online, and was greeted by Ramon who was extremely helpful and friendly. Between him and sales manager Carlos I walked out with a new car for a very affordable price, and had a very pleasant experience at the dealership for the second time in a row. Highly recommend!

Ch
Review №87

Their service department is truly the best. Ive been a customer for years. I completely trust their service advice. They have always been truthful and go out of their way to assist.

An
Review №88

Nice costumer service, quick service and and good with your car, they open Saturdays I had been doing my cars services there for Quite a while know

Ka
Review №89

I had to have some extensive repairs on my Kia Teluride (which I love) and Diego and Elizabeth in the service department were so easy to work with and went above and beyond for me. They were always available for questions, kept me up to date and informed, and were very helpful with our insurance claim. I especially appreciate how attentive they were to the repairs. The car is like new. Diego is the best and I highly recommend him and the service department!

Jo
Review №90

Usually I feel tense when walking into a car dealership. From the moment I arrived here, however, I felt comfortable and relaxed. The atmosphere generates this feeling. I worked with John Francis on leasing a new Kia and he couldn’t have been nicer. He was a pleasure to work with—no hard sell, he just listened and took his time with me. Dealing with Stu on the financing aspects was also a good experience. He made sure I left understanding what I needed to know. I walked away happy.

Er
Review №91

The service shop has THE BEST employees. They take such good care of their customers and I cannot recommend them enough.

Br
Review №92

I brought my 2015 Optima in for some recall work and went Christmas shopping. When we were done shopping the battery of our other car was dead. AAA was going to take several hours so I walked back to Herb Chambers Kia to get the Optima. I asked Jennifer where the nearest auto parts store was to buy longer jumper cables. She called a technician (David) to follow me back to the disabled car and he started it with a jump pack. They went above and beyond to help us!

Ma
Review №93

From the minute we walked in, we were taken care of. We had a terrible experience at another Kia dealership, so we were not expecting much when we came to Herb Chambers Kia. But, we were blown away. We were acknowledged in a way that made us feel like we were more than customers. Information was provided clearly and our questions were answered thoroughly. We never felt rushed or pushed, and felt so comfortable about leasing our first car because of their intentional thoughtfulness and thoroughness throughout the experience. Dont waste your time at any other Kia dealership -- Ramon, Julian and Stu are the folks you want to see at Herb Chambers of Kia.

Lo
Review №94

I had an appointment to purchase my leased KIA. I asked if I could have the car maintance serviced and that department was very pleasant and said of course! After a small wait, the manager, Stuart Sterling, took us through the process and paperwork. Stuart had been in touch with us previously by phone. He made the transition to owner painless and satisfactory. Thank you Herb Chambers Burlington MA. I love my KIA!

Ch
Review №95

Ive honestly never been to a worse dealer. I advise everyone I meet to never go here and constantly tell people about my terrible experience in the past couple weeks. You will be greeted by seemingly nice sales personnel that dont know much about any of the cars that they are selling. I bought a 2015 Kia optima sxl. The car was parked in a BUSH UP AGAINST A FENCE ON THE LOT. I was told the scratches on the side caused by the bush would be wet sanded out and wouldnt be noticeable. That never happened. I fact those idiots ceramic coated over the scratches and charged me for it. I was told by 3 different people that that wouldnt happen. They lied to get the sale and thats disgusting. On top of that there prices are $2,000 over Kelly blue book. When I contacted them about the other issues...chrome molding popping off, weather stripping ripping and tail lights that had so much water in them a fish could swim around, alI got was the same answer. It will be fixed...When I got the car back they replaced the inner tail lights and didnt even touch the outer ones with the actual water in them. Still waiting on them to fix it. You literally have to be an idiot to miss that moisture. As of now Im still getting the run around for the appointment to get everything else fixed. No one can give me a confirmation on an appointment and they have been waiting for parts for a week and a half. I want everything fixed yesterday and I dont want another rental. After reading everyone elses reviews of the service it makes sense. I will be filing a complaint with the better business bureau and attorney General to hopefully get things moving in a more speedy way. A speedy way that every other car dealership seems to understand except this one.

Tr
Review №96

Carlos, Ramon and Laurel were awesome. I went in my lease and was undecided whether to return it or buy it. Carlos was more than accommodating to my very indecisive nature... I can be a bit much. Ramon ran in the pouring rain several times to show me multiple cars. No pressure whatsoever and made it easy. Finance manager Stuart quickly got me approved at a great rate even with starting a new job in July do to Covid...only 6 month history at current job.I had contacted Laurel in internet sales back in August and she remained in touch with me notifying me of new deals.I ended up buying a different car for a great price.I would highly recommend

Ca
Review №97

Love that gang at Kia: John,bJullian, Jennifer Cathy and all the others. Jobs well done!

SE
Review №98

I did complete all my payment 10 days ago, but they dont give me the vehicle yet even though the vehicle is still in the dealer shop.

Ja
Review №99

My car was serviced very quickly. All communication with service was very satisfactory. I was given a complete breakdown of the work performed. It was quick and easy to pick up my car. All and all a great experience. I would choose them again.

Vi
Review №100

They do a great job and are very friendly and helpful

Information
70 Photos
100 Comments
4.6 Rating
  • Address:93 Cambridge St, MA-3A, Burlington, MA 01803, United States
  • Site:https://www.herbchamberskiaofburlington.com/?utm_source=google%20my%20business&utm_medium=organic&utm_campaign=visit%20website
  • Phone:+1 781-202-3456
Categories
  • Car leasing service
  • Car accessories store
  • Car dealer
  • Kia dealer
  • Car manufacturer
  • Truck accessories store
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:8:30am–8pm
  • Tuesday:8:30am–8pm
  • Wednesday:8:30am–8pm
  • Thursday:8:30am–8pm
  • Friday:8:30am–6pm
  • Saturday:8:30am–6pm
  • Sunday:11am–5pm
Offerings
  • Oil change:Yes
Similar organizations