So just got my new trailer hitch installed that Ive been waiting for 3 months to have installed, it was not their fault it was a backlog on wiring harnesses. Service department was very friendly they went out of their way to make sure I had a rental today and that is appreciated. However after picking up the car at the end of the day it took two seconds to look at it and see that the wiring harness was installed incorrectly that I am not happy about, because now I will have to take the car somewhere else to have it fixed because I do not trust that the rest of the installation was done correctly. Will not use them again for any other service needs for my Hyundai. Whoever installed my trailer hitch please do not let them do anymore until they have been properly trained! The one picture where the harness is all loose and dangling is what I received the one that is properly secured is a factory-installed and howmine should look.

Had a wonderful experience buying our Audi Q5 . The customer service was over the top, I truly wasnt sure if I was going to be able to get into this vehicle and the guys here put in work got me the payment I was hoping for and a interest rate im happy with . Truly would recommend buying from these wonderful people, I never was left guessing what was happening during the whole buying process.

Ian Burns, the person who assisted in the purchase of our Sana Fe was very professional, helpful and friendly. He was very well informed about SUV and its systems, and showed us how to use them, including programming the garage door opener, and gate. He answered all our questions, and we never felt any pressure from him. I would not hesitate to refer him to anyone looking for a positive sales adventure.

Great auto services and friendly staff. Highly recommended to those who choose Hyundai and Genesis auto brand in Mount Vernon area.

The family drove over 2 hours to test drive a Honda Odyssey we were interested in. We called ahead of time to set an appointment up, given the long distance for us. We got there and said we had an appointment with Becky, but they told us she was too busy to show us the car. So a random salesman named James showed us the car. It took awhile for them to even track the car down. He was pleasant but didnt know anything about the car, couldnt answer most of our questions and just seemed uninterested in trying to help us. We left feeling disrespected given the level of customer service. Wont be buying a car from here anytime soon.

Jeff Duncan, service manager is terrible!!! He cant explain when questions are asked (as to why recommendations were being made for service when we had just replaced certain parts) and he hid out when we came in to pick up our car, having his staff say he was at lunch but my husband saw him sitting in a room when he left. Terrible terrible terrible! Hayden is the only saving grace there...hes so awesome and personable! Nothing worse than a manager who makes excuses and cant seem to provide high level customer service.

Bought my first car in my name today and the service was great! 2021 Hyundai Venue. Saw it online, fell in love. Came in late last night, test drove the car and immediately fell in love with it even more! Was greated right away. We were able to get more than half of everything done last night with my trade in and finished up today.

Excellent service. Only thing lacking were magazines, but I understand why they’re not put out at this time.

If you want exceptional service for your Hyundai, go see Jack Carroll Skagit Hyundai. They are a notch above all the rest. They truly care about their customers. I would definitely drive extra miles to deal with them. I love my new Elantra! The safety features are awesome and also the comfort of driving is the best.

Excellent customer service! My fiancé and I just purchased our vehicle here! It was worth the drive, this dealership did not mark up the price at all which was awesome, all of the other Hyundai dealerships we went to had their vehicles marked up 2-3k! We are beyond happy with their customer service! Thank you guy with the shoes!

This is one of the very few dealerships that is part of the Costco Auto program for the Hyundai Palisade Calligraphy. It was nice to call and review the details of what I wanted and put this sale together from a distance. My sales rep Chris Chiba kept in contact with me and answered all questions. When I went to the dealership to complete the purchase Chris Chiba was great at explaining and helping me load personal features into this vehicles advanced system. I would be happy to work with Chris and his team again and would recommend this dealership

Hayden is the best. The service department is great. Appreciate the shuttle service and Gil. Best group of automotive professionals around.

I am giving a two star to them even though I could give a Five to sales department because they are amazing but the people from the Financial Department to me they are the worst Chris (from financial) I bought two vehicles from this dealer at a different time and I was very specific that I did not want any Service Contracts or Guaranties but He, Chris from financial and I very specific because at that dealer there are so many guys name Chris. Anyway, the problem was that at the time that I traded the vehicles I found out that I did pay for Service Contract and this person not just denied That the Service Contract exist but he was refusing to give me my money back at the end to make it short they end up giving the money back just for one of the Service contracts and the other one they keep it how?, they always find hot to cover up but I lost $3k

This place is great! They have knowledgeable & friendly staff. I knew what I wanted when I walked in, they were beyond helpful. I was in & out of there in no time. This is the first time that I have ever bought a vehicle from a dealership where I left happy & excited! I will not only refer customers that way, but I will certainly buy from them again in the future.

If I could give zero I would....My, elderly, parents bought there Hyundai vehicle from this location couple years back. Practically brand new. Anyhow, their Hyundai vehicle ran into a problem after a computer component failed. They were referred to Hyundai and told the dealer was only place that could order this part.They did just that. Went to Hyundai and the mechanic manger told them theyd have to leave the car with the dealership for a day or two. He told them it was going to cost 6-700$ to fix and that it was no problem.After not hearing from the dealership 3 days later my parents called. Still not fixed..over and over until 11 days went by. No calls or updates from the dealership during this process. My parents were the ones calling the dealership. My parents even went as far as to drive the 50 minutes it took to go to the dealership, and asked to speak to a manager. Conveniently, the manager was unavailable . My parents also live near Baker lake way out in the Boonies. Practicality, off the grid (in my opinion).They told the dealership this beforehand. The dealership did NOT offer a rental until the 11th day of not having repairs on their (Hyundai) vehicle done. Which btw was their source of transportation! The very next day (day 12 of this nightmare) they were called to get their Hyundai. When they went to pay, however, the final bill was not even close to the 6-700$ this dealership put on the estimation! This dealership did unauthorized repairs on my parents Hyundai. Yes, they fixed the computer component but they also (without permission from my parents) did several other repairs to the car. Some examples include but not limited to, new brakes/rotors (which was replaced by their own mechanic in Sedro Woolley couple months prior), transmission flush (again without my parents permission), the dealership also planned to put new tires on their vehicle this is only a couple examples.The total cost was thousands in repairs! Not the 6-700$ the dealership put in the estimation. The dealership would not let them take the car home until they paid in full!Please, heed this warning...I am ashamed of this dealership!, As well as general auto repair shops that take advantage of people. Especially the older, more vulnerable population and the percentage of the population that has no experience with auto mechanics. It is difficult to find an auto repair shop that not only does repairs that dont fall apart but also is genuine with their customers. One would think, since its a dealership, they are genuine and professional, right?! Not in this case...

I had a great experience with this dealership. As my wife and I walked in, we were quickly greeted and wasnt long before getting set with a sales associate Chris Chiba. Even though it was very busy and happened to be short staffed, I was able to be shown a couple vehicles that matched what I was looking for. The test drives were easy to get started and he was honest about the vehicles. After we decided on a vehicle the financing process was effortless and quick. Jack Carrolls financial guy David was also very kind and very easy to speak to. Both Chris and David made sure to go the extra mile and even worked overtime with us. The experience was excellent and would recommend Jack Carrolls Hyundai dealership to my friends and family.

We knew what we wanted. I called and talked to Chris Chiba. He confirmed they had what we were looking for and came in early the next morning to meet us. He was very friendly and great to work with! No games, just helped us buy the car we wanted. And he followed up about a week later to make sure we were still happy with the car. I highly recommend Chris and Skagit Hyundai.

I went to the mechanic here to get an oil change and to get one of my tires patched. They recommended some other services on top of the oil change and patch- but DRASTICALLY overcharged me & never even patched my tire. I felt so taken advantage of, I’ll never go back there.

Terrible service, went there the young man in training was wonderful. David started helping us. Went home,. husband emailed him no response. Called and talked to him about finding us a car said he was on it. Never heard. Contacted Kirkland by email, stayed in touch with us. Went there today and bought a car. Great service,.

Took my car in for an electrical issue and they were able to fix it easily. They did an inspection and found some issues that could potentially cause problems down the road. They were able to fix those fast and on the same day. I am confident in my cars handling. Happy with the service I received.

I bought my new Palisade Calligraphy from Skagit Hyundai and it was an Amazingly easy process compared to previous car purchases. Chris Russell, my salesperson, made me feel like I was his only priority 😊

Jack Carrolls Skagit Hyundai is the first new car dealership Ive visited in 15 years and I was not looking forward to the stress that used to come with a new car purchase. The times have definitely changed! I will, in all likelihood, become a regular customer of Jack Carrolls.

I have purchased 2 cars here in the past. I completed an online offer in full. They pulled my credit, and then sold the car out from under me and didnt even bother to notify me until I inquired the next day. Never again.

The whole experience of buying my car, from test drive to actual purchase was great. It took no time at all, and the friendliness and professionalism of the staff was exceptional. I love my Tucson.

Salesperson John Gonzales was great to work with. We had specific ideas about what we were looking for. They did not have those things in the makes we thought we wanted, but John suggested an equivalent Hyundai, which we are very pleased with and cost less than we expected. I especially appreciated his low-key but helpful style, and the company giving us a generous trade-in value.

Was on their email list for when they get a 2022 Hyundai Tucson Limited Hybrid. Was hoping they would earn my business. They actually called me when a unexpected limited with my first color choice came in which was great news! The only problem was that after having had numerous conversations/emails they never told me until them that they are selling the limited 2022 hyundai hybrid $4,000 over msrp!! That was very disappointing considering other dealerships are are selling the same vehicle at MSRP. In addition when you go to their website for that limited 2022 tuscon limited they list the MSRP price, with a link right underneath it to unlock your savings What savings when you are selling the vehicle for $4000 over MSRP??!! This in my opinion shows that this dealership is not transparent in their dealings with customers. I have worked in the car industry and this certainly doesnt instill trust or honesty in how this dealership does business.

After totaling my car, and needing a car pretty immediately. I found a car I liked on the internet that happened to be at their dealership. Chris Chiba was wonderful. Made me feel comfortable and not pressured. Was very patient while I was there, and had great conversation. Made me feel comfortable and not pushy what so ever. All my questions were answered, and even after buying my car I felt it was above and beyond to make sure I was happy with my purchase. Thank you!

I went here for a Hyundai Palisade. If you happen to go here ask for David Berry (Sales Rep). He was knowledgeable, professional & courteous. He conducts the conversations without any of the typical sales gimmicks and treats customers with atmost humility & honesty.

Recently just bought a new Sonata Hybrid Blue edition from here and the customer service was outstanding. Chris Chiba was amazing help with great knowledge of the Hyundai vehicles and was very kind and friendly. It made the car buying process easy and straight forward as it was my first brand new vehicle. Thank you once again to the staff at Skagit Hyundai for the amazing experience!

My wife and I just purchased a Tucson last week from Skagit Hyundai after a bit of research to find the best car for our needs and for our budget. Chris Chiba worked with and was very helpful, respectful and patient. He kept in touch with us over the span of a month letting us know when the car we were interested in showed up. We could tell he cared about getting us the car we wanted. We’re happy we traveled from Bellingham to get what we wanted at the best price!

Jack Carrolls Skagit Hyundai was great to deal with. Very friendly staff and quick to respond to questions. I would recommend them to anyone looking to buy a new/used car.

I will say this for the Service department. Every single time I have used these folks, they have gone overboard to accommodate me in every way they could. The works is well done and quick. Dillon has been incredible. Even got a ride to Costco and back one time knowing I was short on time.If you want friendly service at extremely reasonable rates, this is the place.

Bought my 1st car from Craig Gruber in May of 2019 what a great experience both him and Chris in finance helped me get into my car even with my horrible credit, brought my friend back to buy her car and wow they remembered me and top notch service once again. Sadly I had to get another new car in January 2021 went straight back to Craig and even going thru my insurance process on the previous car I was able to seamlessly get into another car! And Chris in finance has gone above and beyond to this date in helping me with the process of my gap insurance on my previous car! I couldnt recommend them enough! Will continue to send people their way and hopefully in the far future back to purchase another car! Thank you so much for your wonderful service

Great dealership experience, best sales staff my wife and I have ever worked with. Chris had excellent product knowledge and made sure to go through the process of explaining every feature.

I contacted them in the morning to inquire about a posting they had for a Kona SEL. I asked the salesman (Brian) if it was still available and if there were any contingences on the price. He said that there are none.The price they had listed was for $18,660. I contacted multiple dealerships in my area to match the price inorder to save myself an hour long drive. No dealerships were able to match the price so I contacted Jack Carrolls Skagit Hyundai again and asked to break down the price so I would know what out-the-door price would be. I asked him to make sure the car was still on the lot and to verify that the $18,660 is correct. He spoke with his manager and assured me that it was correct. I told him that I am committed to buying the car and I asked if they could place the car on hold and lock in the price since it would have been inconvenient for me to drive out there the same day. He said there are 5 other Kona SEL so waiting an extra day would not be a problem.A few hours later, I contacted Jack Carrolls Skagit Hyundai one final time to work over the numbers again since I would be paying full in cash and wanted to make sure I had the proper amount. The salesman (Brian) changed his price on the vehicle we discussed to $19,160, I reinstated that was not the price we agreed to nor is it the price listed on their website.He then said that was a deal over the weekend and that price has expiredI asked to speak with his manager. After I was connected to Jack Carrolls Skagit Hyundai Manager, he said he cannot honor that price unless I would have come in same day. Which I replied that I could have, but I was told that isnt necessary.He then said I have to draw a line somewhere, so I am drawing it at the current price. Since this was a clear Bait-and-Switch scheme, I asked for his name so that I can report what they were doing to HyundaiUSA. He said his name was John. When I asked what his last name was, he said thats not important

They take very good care of my vehicle when I take it for maintenance over there.They have been truly exceptional of service. I use to drive a Chevy and when I went to dealership it was like the hood. But I do travel 1 hr away just to get mt service done over there. They also send you coupons in the mail every 3 months. I trust them with my sonata & its not over priced like the majority of deslerships are.

If your looking for a vehicle and want an easy process. I would really recommend Jack Carroll’s Skagit Hyandai. They are really awesome people to work with from start to finish. Jackie Johnson 🙌 was my agent that worked with with me and my wife she was awesome. This was by far the best experience I have ever had at any car business In my life. Jackie and Jazmin 👏 were great they were nice patient and very efficient. I want to thank the other people who helped us there but I forget names. But they were all awesome people they make you feel warm and welcomed. Not like some low life POS like a lot other business do. I would give this place and all the people there way more then 5 stars If I could 💯💯💯👍🏻🙏🤘🏻🙌 thank you guys again. Jeff Goodman 😁

Bought a Hyundai Elantra Limited over the weekend from here. Worked directly with Chris Russell in sales and had a great experience. Chris was a pleasure to work with, answering all my questions, was responsive to inquiry, and was great guy to talk to and made the experience a breeze to go through. Highly recommend to speak to Chris when you go to purchase a car here, he’s a veteran of our armed forces and is very knowledgeable of the products being sold there. No hard up-sale from the finance office, just a quick and smooth process!

This dealership is amazing to work with. Their customer service is the best in the western WA.

I had a great time, everything was easy, explained casually and I wasnt rushed. Chris Chiba definitely knew what he was talking about and never made me feel like just a customer. Would recommend asking for him.

Was looking for a SUV and had the one in mind that I wanted and how much I wanted the monthly payments to be. I worked with Chris Chiba and he came through on all levels. Got the vehicle I wanted and the monthly payments. It was a easy transaction thanks to Chris.

Just purchased our brand new Palisade from Chris Chiba. He was great before we even got there. We were on the hunt for the one we wanted and he kept us up to date and walked us through all the details, even after hours. Great experience from that whole team there.

Just purchased a 2021 Palisade on Wednesday from Chris. Love my new ride! The process took a while but that was only because they sold 3 cars at the same time. I had a nightmare experience before at another dealership. Chris was friendly, knowledgeable, honest, and organized. I can see why the reviews are so good! Cant beat the 100,000 mile warranty and 3 years maintenance...that is included at no extra cost! Chris called me today to see if I had any questions! Excellent customer service! We will be repeat customers!

Never again will I go through Hyundai in Skagit county. Twice have they mistaken my dates for oil change services and wasted my time without a call or reminder. Do not be fooled when they quote you for a 60k service for $1200 when you ca go go somewhere cheaper with the same quality. Ive gone to Hyundai in Everett multiple times with NO problem. Its worth the drive and they have GREAT customer service!! NEVER AGAIN in SKAGIT.

Chris Chiba was a great salesman to deal with - friendly, professional, not pushy and willing to answer all our questions. All the staff was welcoming and the process for our new vehicle was smooth. Great place to purchase and come back for service.

We just bought a Subaru Impreza and Chris Chiba was the dealer who helped us. He was so helpful and efficient. The financing employee who helped us was also amazing I believe his name was David. Would definitely buy from this dealership again!

The sales team were very nice and did everything to make sure we were happy.

Chris Chiba was great to work with. He was very kind and never made me feel inferior. He was very thorough and had great rapport. I would recommend anyone to go through Chris at Skagit Hyundai if they get a chance.

I didnt receive a survey from Hyundai so I wanted to make sure this dealership knows what a good salesman Chris Russell is. My wife is currently out of work due to no available childcare in our area at the moment due to COVID-19 so we needed to downgrade vehicles quick to lower our monthly payments. Chris worked hard with his finance team to lower our payment by almost $200 and didnt give up on getting us a deal like another dealership recently did(Chuck Olson Kia)... Chris is a former service member and he saw I was a current service member needing help with my situation and he did everything to make it work. Dont ever lose this gem of a salesman Jack Carroll Hyundai, hes one of the few good ones.

It was great working with Chris Chiba on the purchase of our new Hyundai Palisade. Made the things go smoothly from negotiations the final purchase of our Calligraphy! Joe Kisland was great in the Financing. Paper work was ready to go, and easy to finish-up sign and be on our way!

My husband bought his car brand new here two years ago and I bought my first NEW car here today. Craig was awesome 👏🏽 No BS. Looking forward to getting my car serviced and making future purchases with this place. Our family turned into a Hyundai Fam today and we’re pretty happy with that.

Not sure what has happened to the service department, but it has gone down hill !! I had to schedule my 7,500K maintenance twice. The first time, an hour before my appointment, they call stating they needed to reschedule, or if i decided to come in anyways, it would be a long wait. I ended up cancelling. Second appointment i make, two weeks later, the day before the appointment, i get another call requesting to reschedule. I ended up calling the manager, who stated he didnt know why im asked to reschedule. I go to my scheduled appointment and end up waiting 1.5 hours for a job they said takes about 45 mins. After i get home, i realize my maintenance reminder was never reset. I called and they stated I now have to take my vehicle back to get it reset at their convenience. So after being rescheduled twice, talking to a manager, waiting longer than normal, and paying for a service, i now have to take it back to get it corrected. Definitely not going for again for any service. Ill be making the extra drive to a different Hyundai dealership for quality service!

Great job boys!

Came in to find my daughter a car. Chris Chiba answered all my questions and was super helpful. He checked up with me days after just to see how the car was working out for her. Definitely will go back!

Chris Chiba did a great job finding me the car I wanted and taking me through the whole process. I totally recommend.

My fiance needed a new vehicle immediately, searching car lots from Kirkland to Burlington and found this amazing place. Top notch correspondence right away, friendliest staff Ive ever met at a dealership. We had to use the online system for purchasing, due to the ongoing pandemic. It worked flawlessly, we were both so happy with the entire process. Just test drove the car, waiting for final paperwork now. Craig and Ian are the ones in the dealership to deal with, cant say enough great things about them. Mike is the one I dealt with for the scheduling and online portions, another amazing employee! Well definitely buy another vehicle from here.

As usual, Jack Carrolls service department came through for me. Hayden is awesome - friendly, knowledgeable, and doesnt waste time getting you checked in or out. I arrived before my appointment, and my car was done FAST. We hadnt even finished breakfast. :) This is my second car with Jack Carrolls, and probably wont be my last.

Service was timely. Hayden also pointed out that I did not need a new cabin filter since it was still in good shape. And I got my free car wash ticket!! I always appreciate that. Hayden is always courteous and very friendly and answers all my questions patiently.Would like to make one suggestion: When you send me a 20% discount on service, I usually forget to use it. I think I mentioned it to Hayden, the coupon was on my cell phone and we both forgot. Could you maybe note such discounts on the customer file so both service and the customer know about it? I have never taken advantage of any discounts because I forget.

I highly recommend Chris Chiba to anyone who is going to Skagit Hyundai to buy a car. He led me through what is usually a very stressful process with friendliness, competence and patience and made my experience buying a Hyundai a pleasant one. Chris is an asset to Skagit Hyundai which is an excellent dealership.

I absolutely love the service guys at Skagit Hyundai! Ive been coming here for more than two years now and Im always impressed with how warm, friendly and helpful Dustin and Hayden are. News is not always good with regards to the service my car needs but I walk out feeling good because they take the time to thoroughly explain and ensure I understand what and why something is needed. I can never ask too many questions for them. And since I absolutely love my Hyundai this dealership will be the first place I turn when its time to get a new one. Thanks for such a great experience.

This has been my best experience with a dealership. I can’t recommend them enough. Buy your automobile here! Editing to add that the service department is great as well! Hayden and Dustin always make sure that Im well taken care of. Its much appreciated guys, thank you!

Many thanks to everyone at Jack Carroll’s Skagit Hyundai!!! We are very fortunate to have gone into Jack Carroll’s so many years ago. We most recently bought our third Hyundai here. Hayden and Dustin in Service are always amazing – they are always going above and beyond and are wonderful to deal with. Craig sold us the last two cars. A tremendous thank you to Craig for his talents in making the entire car buying experience so easy, relaxed, and comfortable. And we sincerely value and appreciate everyone leaving the door open for questions about the functioning of the cars. David was the finance person of our most recent car and David made everything seem effortless as he thoroughly and patiently explained options as we went through the financing process. Everyone always takes such great care of us – as if we are family. What fantastic people are at Jack Carroll’s Skagit Hyundai!!! This is the only car dealership for us. Sincerely, Your Loyal Fans

Great sales team! But 2 years after I buy a rig they tell me its only worth 15k, and my vehicle only had 12k miles on it. And on the same lot there was a vehicle identical to mine for 25k! With 38k miles on it. I would love to stay local and buy my next rig! But its places like that that are driving me to buy down south! Or even another state.

I came in to purchase a new 2020 Hyundai Kona SEL and Chris Russell assisted me with the process.I have to admit, I was nervous coming in by myself - in the past I either had my husband or my brother-in-law with me - but the process was seamless.I wasnt pressured to buy anything I didnt want or need. Chris showed me the car that I wanted, gave me a complete run-down as to its features, and I was sold.The finance portion of my purchase was just as seamless as the sale, itself. I was amazed how easily it flowed - I was in and out of the finances office in less than 10 minutes. It was so seamless.I cant sing your praises, enough.You have a loyal customer and I will, highly, recommend your dealership to friends and co-workers.

My car buying experience was amazing! David and Brian were awesome! Love my new car!

I have been coming to Jack Carrolls Skagit Hyundai for almost 7 years now and refuse to go anywhere else. Everyone that I have had interactions with has been beyond helpful. Ian Burns is the man to buy the car from. The guys in the service department helped me understand what I needed done with my car everytime I bring it in for an oil change. Overall, the employees are friendly and actually care about what people drive away with. Thank you Skagit Hyundai for all you do!

Everyone was friendly and greeted me with a smile. They kept in touch with my about ordering the correct parts to fix my needs. Quick and efficient when they had my car.

As usual, I received the very good service and advice from Jack Carrolls Skagit Hyundai. The employees were friendly, courteous, helpful, polite, well-mannered and well-informed. I enjoyed our interaction and look forward to visiting Skagit Hyundai again soon. Thank you.

I highly recommend Matty at Jack Carols Hyundai dealership. He worked with me for a week to get the best deal I could get for my family on the new 2020 Hyundai Palisade. He answered all my questions in a timely fashion, was up front and very honest. He was very professional and he will take very good care of all of his customers. Thank you Matty!

Chris Chiba was great to work with. Would recommend him and Skagit Hyundai to any one looking for a car. The finance manager was very helpful.Gundela Stutz

This fat dude named Jeff told me to leave while I was looking at their cars. Not very nice of him.

First time buying a brand new car for the wife and I. Makayla, our salesperson, was extremely knowledgeable and went out of her way to make sure that our experience was as stress free as possible. Id also like to give a shout out to the gentleman in finance who searched around and found us an amazing deal on financing the car! Unfortunately I didnt catch his name but he helped us save a lot of money! Overall the whole experience was a lot less stressful than I thought, and I drove home happy in a new Veloster N! Thanks everyone!

Dont buy car from skagit hyundai cuz they sold me bad car....it was the worst purchase exprience in my life

Went in expecting the normal sales experience.We were pleasantly surprised by Craig. He was not pushy and was very friendly.He was happy to spend time in the rain to go over the features of the new Tuscan and knew the vehicle inside and out. Financing was a breeze with David and we would recommend this dealership to all our friends and family.

Great service and extremely kind. They were able to get me a great deal better than I came with.

For the past year plus I have had my auto serviced nearer to where I live. After returning for a break job I now remember why previously had Jack Carroll’s preform all of my maintenance. Friendly, thorough and reasonably priced. I’ll be back. Thank you!

I was concerned about bringing my car in for service, because of the pandemic. When my husband noticed the wheels were out of alignment, I scheduled an appointment.Everything was great! The place was spotless, the staff were all masked, and Dustin Gehring, the Service Advisor, was courteous and informative.Nothing not to like!

The shopping and purchasing experience at Jack Carrolls Skagit Hyundai was very pleasant and not at all high pressure. Since the purchase of our 2019 Hyundai Santa Fe the service and follow up has been exceptional. Our salesman , Tim, was very laid back and knowledgeable. Ian, the assistant manager, has bent over backwards to take care of our follow up needs. The parts department ordered (and expedited at no extra charge) roof crossbars for our vehicle and Hayden in the service department got our cracked windshield (covered under the warranty we purchased) repaired very quickly and without any fuss on our end. Bottom line - I recommend Jack Carrolls Skagit Hyundai to anyone shopping for a new/used vehicle (especially a Hyundai).

Your service representative Hayden was so exceptional. When we first brought the car in for service, Hayden had to give us really bad news but he was so understanding of our shock to the costs and time.He called me every time there was a updates on the repair. He is most wonderful person to deal with in this case. He couldnt have been more supportive, understanding and caring. I have never felt so confident in a repair of my car. I knew it would be done right due to Hayden and what he stands for, integrity!Thanks for Hayden!Dawn Benedict

I have never had a bad experience with the service department. Always friendly and upfront. Haden does a great job. Keep up the good work.

I just purchased a 2021 Kona from Jack Carrolls Hyundai. I was assisted through the entire sales process by Chris Chiba. What a complete pleasure to deal with him. He was very attentive to all my wants, needs, and questions about my new Kona. Chris recommended the right vehicle and impressed me with his total knowledge about the Kona line. I am a longtime Hyundai owner and this is my first Kona. I made the right decision. Chris Chiba and his team at Skagit Hyundai are nothing short of professional and friendly. All around a great dealership that just earned a lifetime customer.

Check-in was quick and easy. Repairs were done sooner than expected. The ride home and back was prompt and courteous. What is there to complain about?

This is my second time purchasing a vehicle from Skagit Hyundai. They cannot be beat! They have Excellent customer service and they go the extra mile.

Dustin is SO nice and helpful. He sat down with me and gave me a heads up that my next service would be spendy. He gave me options on how to cut down the pricing and map out my payments to make them do-able. The waiting area is really nice as well and everyone you come in contact with who works there is kind and welcoming. GREAT customer service.

Jack Carrols Skagit Hyundai really takes care of its customers, I havent had a single bad experience with them, and I can always count on Hayden from the service department to make sure my car is well taken care of. They have well earned my business and I will be coming back to trade in for my next car with them as well!

12.6% market adjustment!!

Chris was professional, attentive, and knowledgeable. Thank for a great experience. I love my new Hyundai Kona!

I love taking my car in, Hayden is always knowledgeable, helpful, and friendly. I purchased my vehicle from Skagit Hyundai and am very pleased with their service.

Friendly and professional service department. They answer questions and are very courteous!

I scheduled my service online and just went to the dealership. I didn’t have to wait too long. Service was done within an hour. They explained about the next service required for my car. No pressure but good suggestion. They even gave me free car wash. Service people were friendly and helpful.

Good service but was very upset to discover that the maintenance plan that I had been paying into did not cover all scheduled maintenance. I was charged over 500 dollars after having contributed over 1000 dollars into the maintenance plan. I have requested with Chris from finance that I be removed from the maintenance plan. I caution anyone considering the maintenance plan to do the math and see if it will actually save them money. May work for some who drive A LOT!! But I cant possibly see how it would benefit the average driver.

They arent salespeople, theyre real people, friendliest and most professional I have ever had the opportunity to conduct business with. They treat my car like the baby she is to me, lol...and they treat my husband and I as though we are long time friends.We love love love this dealership and service department. Thank you for always making us feel welcomed and valued.

Purchased my Hyundai in December and just brought it in for my first oil change. The appointment was on-time and was done when they said it would be done. Great service and smiles (despite the face masks!)!

Amazing Service!! My check engine light flashed and I was able to drop off my car that morning and they were able to get a loaner for me. Great workers!!!!

Dustin in the service department is amazing! He was very thorough in explaining everything from beginning to end. He stayed in communication with us throughout the entire process. I would highly recommend Jack Carroll’s Skagit!

Hayden was great, communicating very well and kept me in the loop about all problems. Returned my calls almost instantly and was overall very pleasant to work with each time ive been in. No complaints here. They are super fast even though i dropped my car off to leave all day its was done and i received a voicemail its was ready maybe 2 hours later.

I was shocked at how brazenly they tried to steal $4,000 dollars from me and how hostile the finance manager was. After going through ALL the numbers with my bank, I went in to buy the car, and they begged me to let them finance the car instead. Despite all forewarning on my part and assurances on theirs, they tried to jack up the price $4k and hide it by adding another year of payments. It was cartoonish how abusive the finance manager was from the moment I moved from the showroom to his office.

We bought a brand new Hyundai here just a few days ago. The overall experience was okay. Ian was our salesman and did great I highly recommend him. However! watch out for Don! He talks a lot like hes trying very hard to be overly friendly, which is fine. The problem is if you decline the extended warranty then he turns sour real quick. Were a young couple buying our first new car and he tried to bully us into buying an extended warranty. He went as far to say youre going to buy a Korean car made in Mexico without a warranty? He then went on to insult the very product and company he works for!? If we hadnt done our research on the car we would have walked right there. So buyer beware, do your research, pick what works best for you. Overall very happy with our purchase.

Great service and was able to take me to work quite quickly with the shuttle.

Very fast and friendly service. Was pleased with the work done and all the recommendations for future services.