James and Michelle were awesome. Quick and easy upgrade. Transfered all my stuff. Thank you!!! Recommend the store and these reps.

Need more staff to help with wait time. The gentleman I worked with made a phone switch smooth and quick and even got us a good deal on an upgraded plan and phone.

James was awesome, helped my wife and I to the fullest! We are very appreciative of his efforts and attitude! Thank you!

Went in to preorder the new IPhone 13 Pro Max, Jakob was super helpful and quick with the process compared to other stores around.

The worst cellphone store I have ever visited! Employee there has no motivation to get your business! Poor selection of phones and on top of it all, its the only AT&T Store in town! Worth the drive to Goodyear or Phoenix! Get rid of that guy and find a motivated salesman!!!

James is absolutely AMAZING!!! I came in absolutely frustrated with my accounts. He listened and assisted me in resolving all the issues and even saved my a good amount of money. James exhibits the utmost customer support including listening to frustrated people and helping to navigate problems. He is definitely an asset to this store.

What can I say I just recently moved to Buckeye and I needed help with something. Not only did I get help but the gentleman that helped me James went above and beyond. he took the time to explain how my plan works and showed me how to use it to max efficiency he also was courteous and respectful and patient. Thank you for your professionalism I look forward to doing more business with the store and with you

Lucas was very helpful and patient fixing the issues we had with our iPhone. Very knowledgeable and great customer service!

Vanessa solved my problem with an easy and inexpensive solution in ten minutes that had been trying to resolve online and on the phone with AT&T for over two hours earlier today. Once she understand what I was looking to do she quickly suggested an inexpensive upgrade that was only $10 a month added to my account to double my previous tethering data allowance and had me up and running in a few minutes. Stellar service and easily worth the visit. I wish I had started with her and I would have saved myself a lot of time and been back in business hours ago and she did it for so little added to my bill. I’m so glad that I got her and she deserves ten stars in my book.

Came into this store to cancel internet service. James was great and helped me get this done. Recommend this store. Thank you

James and Eric were so helpful. Enjoyed my purchase for a change. It was quick and painless

Very friendly customer service. Super nice guy and was very helpful helping me add a line

Went to the store in Buckeye and James completely took care of us. He knew exactly what to do to transfer a number and phone from another carrier and even went over my plan to save me more $. Great experience!

James was professional and very knowledgeable. Very pleasant experience. Thank you at&t

Top notch customer service provided by Vanessa at the Buckeye store. Even after doing our own research, she asked the right questions to show us more options. She took the time to explain the difference I the phones and more importantly, what our needs were. We got the IPhone that best suited our needs.

The whole staff was great! They worked great as a team helping each other getting us going. Helped us out with a lot of our questions.

An absolutely amazing experience. We came in, and were very direct with what we needed. The reps answered all of our questions and delivered results.Kind and friendly staff who went above and beyond in meeting our needs. They did not try to upsell us, or push us into anything we did not want. They gave us exactly what we asked for and did it with a smile.10/10.

Easy in easy out. Staff is very knowledgeable about problems you may have with your pool or jacuzzi. Sonny always has a smile to greet you.

Excellent customer service from James this man needs a raise!!!🙌🙌🙌👏👏👏

The lady there named Hailey, is so sweet. She greets you right when you get through the door and helps you with any needs requiring phones and phone plans. She really makes a customer feel so welcomed and I will be recommending my friends and family to go to this store and ask for Haliey to help them. Wonderful young lady.

This store location is amazing and very knowledgeable about their products. Very friendly and great customer service! Won’t take my business elsewhere . Go see Chris! And Vanessa!

Brady and Chris was so helpful to me and another senior citizen. Very very help. They need a raise!

Just moved to Buckeye and visited my local AT&T store to file a claim. We were helped by a couple of very nice ladies. They helped me with creating a claim and answered all my questions! I been a At&t customer for 2 years and will be continuing to be a loyal customer.

The times that Ive been there recently theyve helped me immensely.They are well informed, patient and kind..Im grateful for the staff here in the Buckeye store!.I dont normally give 5 stars.

Usually very helpful and pleasant. Lately less so.

Staff is very knowledgeable. Excellent service.

Very knowledgeable and friendly staff. Chris was so helpful and answered all my questions and fixed my phone. It was frozen and I couldn’t do anything on it. He was able to reset it and have it working within minutes of arriving. Also moved me onto a better plan 👌🏻

Vanessa was very kind and helpful with getting assistance with my Directv account. I hope I can find her customer services and all locations I go to. Thank you!

Got service yesterday and because of an unseen issue had no service but went in today and it was fixed.

My first experience with the att store on Watson road in Buckeye Az was fabulous. Had a complicated replacement phone issue and that’s when store employee Vanessa worked her magic. She couldn’t have been more professional and knowledgeable. She handled all of my issues with ease and so impressed!!Thank you att and Vanessa!!!

Two lovely young ladies named hailey and stephanie helped me set up a new plan AND walked me through the steps to cancel my plan with another carrier. they informed me of a promotion they were doing and saved me a bit of money. i’m very grateful for such a personal and respectful experience with these two!

The staff is nice & very helpful

I have been a Verizon customer for nearly 18 years. About 6 months ago I had cause to purchase an AT&T prepaid phone. It was an emergency and I needed a phone immediately. While I am not a fan of the AT&T customer service line because they dont seem to understand what I am saying, this AT&T store is staffed by some of the most helpful, most professional and patient people I have encountered. No matter what I am coming in for, they always are willing to listen and ask appropriate questions in order to figure out how to best assist me and to make sure I pay the least amount of money I have to. I have even come in there crying because my husband and I had literally had a fight not 3 minutes before I walked in their door and they showed such kindness, such compassion I couldnt believe I was actually in a retail establishment and not at a friends house. Haley is truly a special person who is vastly underappreciated and without her kindness and concern my day may have become far worse.They always take the time needed to ensure I understand everything whether it is regarding the functionality of my phone or the nuances of my bill. They are just simply put: awesome.

James and Vanessa are efficient and very nice! Thank you for your help!!!

My family and I want to thank Steve and Vanessa at AT&T for the excellent service and really the most help I have had any where for a long long time. They answered all of our questions and made us feel like part of there AT&T family. Thank you so much Steve and Vanessa!!! You both are the best.P.S Steve you sure do got a pretty mouth....lmao...

My wife went to this location to payoff her phone and get a new one. She went there Chris was trying to get her to get the phone with a case and screen protector after she told him repeatedly that she only wanted the phone. So they tell her she can get the Iphone 11 and bring her phone back to pay half price. So Chris changes the sim cards and supposedly turns the new phone on (manually) my wife brings the phone home, never takes it out the box. When she goes to return her phone, the new phone doesnt come on. They wouldnt refund her or giver her a new phone unless she pays $55. This is totally unacceptable because if the phone doesnt come on and its within the 14 days they should give her a new phone. Its never been used by her. I will never spend another dime with this location.

The 2 working, Jorge and Nicole, were very helpful and the service is above and beyond. The best in the Valley. If you are looking to buy a phone or whatever, you must come and check these two out.

***WARNING*** They will add fraudulent charges to your bill.I guarantee everyone that has given the AT&T store on Watson Road a positive review is ignorant to charges added to their bill. I had about as easy of a request going into the store as any customer. I wanted no changes to my cell phone plan and was simply purchasing a new iPhone. I specifically told the rep (Chris) that I only wanted the phone and did not want any kind of protection plan. Turns out, he tried to sneak it onto my bill 90 days in the future as a recurring monthly charge to help his commission.I didnt find out about the hidden monthly charge until the rep from Enjoy (delivered phone to my house) alerted it to me. A third party phone delivery service had to fix this unethical addition to my bill. The delivery rep highlighted that these jabrones working in the AT&T store will add recurring charges that dont take affect for up to 90 days in hopes you wont notice the change. You also have no ability to view the fees until they take affect unless you are an AT&T rep configuring the account (what they do on their store tablet typically).Do not use this AT&T store! If you have been there already, check your bill ASAP. Spread the word and dont let these unethical practices continue.

Had a great experience with the sales company......!

Stephanie Casamalhuapa. Who was my sales person. Was very professional and very hospitable. Thank you

Great customer service at this location! Stephanie was there to help me transfer info from one phone to another. She was very helpful and had a great attitude. Thanks Stephanie, you are awesome:)

The best att store Ive been to. Tre makes you feel like your family and was very helpful. Everyone (employees and customers) all had smiles on their faces and the environment was friendly and professional. Highly recommend 👍

People there very friendly not upset with them. Not their fault been without voice mail for four days. Should have stayed with Verizon.

I showed up 15 mins before closing time and met Elena who was extremely patient and helpful. I just broke my phone and wasnt sure if I should do the insurance claim or upgrade, she recommended the claim and then upgrade since you cant upgrade a broken phone :( I took her advise and came back a few days later to upgrade. I was really surprise a few days later I received a follow up call to make sure everything was going well. I was impressed and ended up going back a week later and buying a Tablet. Ask for Elena - shes a expert and really cares about what best for you!

Ill never go to this store again. One rep refused to help us spend money and another lied about what she had in stock. Just save yourself the hassle and go to the corporate store!

Gina provided outstanding customer service and cleaned up a few errors on my initial contract from another location. Staff went above and beyond, this is THE place to do your business with.

Steven & Luis were awesome! Thank you for being patient with my husband and I & getting us set up on the new IPhone with no problems!! :)

WOW I have never received such amazing service from a cell phone retailer. Elena is very knowledgeable and patient. She took the time to answer all of my questions thoroughly. She should be a manager. Thank you!

The whole staff at this store was great! They helped me more than anyone else could. Thanks guys!

I don’t really go in person to places like this, but Hailey made everything very easy to understand and helped me get my first iPhone

Stephanie and Vanessa were very helpful...great customer service. They spent a lot of time helping me through several issues and took the time to show me several great features on my phone...thank you both so much.

Steven and Louis very good customer service I ordered my phone here then brought my wife back for her phone here and she had them in stock I will always come back here

Great customer service and amazing people working there. They cleared up some problems with a previous manager. Been customers since att was Cingular and have no plans on switching

It seems i am not the only one that has had this problem with AT&T. I had decided to take advantage of there bogo deal in November 2017. And made a business account with them out of there store located in buckeye az. I purchased 2 samsung s8 actives and 2 samsung note 8 both pairs under the bogo promotion. The associate Michael Anthony Cole (which name i will say in this post due to him being arrested for defrauding at&t) explained to us that we would see the promo reflected in our bill within 2-3 bill cycles. Its been a little over 12 months and still have not seen anything. I have spoke to many associates and managers and have placed at least 3 claims. My last claim was just denied under the basis that my account no longer meets the bogo requirements. (Note that i have not made any changes on my account, nor have i cancelled any lines, or exchanged anything)I understand policys change with time but it is not the customers fault that your associates are not well informed or trained. I firmly believe that AT&T is using this as an excuse to not credit me what i am due, better said what i was promised for signing up with them. AT&T, although has good cell coverage, i would not recommend. I will be taking my business account else where. Unfortunately.

Im in to pay my bill...and out in a few minutes. Really nice staff.

STEPHANIE was amazing and she helped so much with our new iPhone !! Ask for her!! She has so much patience !

Very good service to clients everything is very well

Great people great products great product knowledge very professional I would go there anytime and I would recommend it to all my friends

I just wanna say thank you I appreciate the customer service the store has from Vanessa, Lewis and Steven I accidentally gave Them the wrong number to port Yesterday But their customer service is great they fixed the problem fast All around excellent customer service here at the Buckeye location store

One of the better ones, still dont beat Avondale!

This door did not have things that are needed I wanted to phone charger for the car Ive wanted to protection for my screen I ended up paying $100 4 liquid which is not acceptable in my world but you got to pay it my phone isnt that new there should be more available in the store for this phone

Only giving a 1 star review, because 0 stars is not an option. Edward Oakes and Edward Lopez deliberately misled my husband and I about our $10 a month IPad deal, that magically turned into $20 a month . When we called to have them correct the mistake, and find out why they chose to be dishonest, they laughed at my husband and lied again saying they had explained it before we purchased. They then told me there was nothing they are willing to do, and to call corporate. Thats exactly what we did, corporate was able to reverse all of the fraudulent charges, and formal complaints have been filed. Hopefully these pathetic con-men will shortly be out of the job.

They did a great job helping me with my phone

Everyone was so helpful and friendly. Michael, Isiah were amazing!

Helpful and fast thx for helping me switch.

Eddie is absolutely amazing! He could tell that I was completely frustrated with the problems with my phone and helped make everything better and lest stressful!

Vanessa and Steven have great customer service They are very outgoing

The staff here are awesome, cool, smart and very helpful.

These folks were very helpful.

Wonderful experience elena was great very patient and helpful

Great service! Great employees!

Awful deceitful operationMislead by not only sales person but manager as well when asking for buyout amount after purchasing iPhone upgrades directly from ApplePhones under contract were relinquished but never turned back to AT&TAfter 2 plus hrs with AT&T billing credit for unpaid balance of phones never received from this store was givenBeware of this store...deal with a corporation outlet not this unorthodox deceitful authorized dealer

Great customer service

Very satisfied with the team at this stire

Very helpful staff!

Was never there

One of the worst stores they have

10 out of 10 for customer service.

Fine

Friendly

James was great. Made switching to ATT very easy. Come see James at the buckeye location.

Had a great experience. James was very helpful and let me take my picking out my case.

James was great! Very informative and made the process of getting a new phone and line super easy! Thank you! 10/10 would recommend!