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Verizon Authorized Retailer Victra
1580 N Verrado Way Suite 104, Buckeye, AZ 85396, United States
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To
Review №1

Friendly, professional and explained all my options. The take the time yo make sure you understand your choices. So I am satisfied that I received the deal that was best for me. Will definitely go back and I recommend them to everyone.

Lo
Review №2

Stopped in to inquire about upgrading our phones. We were met by the store manager who took his time explaining the pricing for purchasing new phones. Once we decided, Dylan took over and set up our phones in a very professional and friendly manner. Dylan offered us GREAT customer service. We also worked with Bo as well, and both reps were very nice, professional and offered great customer service. We are blessed to live near by because if we need help, we know we are in good hands with the staff and manager at this location. Great job guys!

Ka
Review №3

Dylan was a huge help! He helped me get a bran new phone with some accessories for a very reasonable price as well as a watch. He explained all the details to me set by step. He was Really nice and made sure I knew exactly what I was getting into. Can’t wait until my watch comes in!

mi
Review №4

Stopped by today to upgrade my phone and watch. I was helped by Evan and Dylan and they were fantastic. They did have a difficult customer as I was arriving and they both handled it very professionally. It was a bit slow to switch over my phone, but that is to be expected with a data transfer. Overall, great customer service from the gentlemen working. Ill definitely be recommending this store for people in buckeye wanting excellent customer service.

ig
Review №5

Highly recommend for those that have t mobile issues with their phone lines. We came in from having no signal anywhere we went, to finally not having drop calls no more. Aramis displays great customer service and excels at what he does. He answered every question we had and made our switch from t mobile to Verizon super easy. He deserves a highest rating than 5 stars! Thank you Aramis!!!

Ka
Review №6

Went in because my daughters sim card wasnt working. Aramis was able to fix the problem and also talk to me about new products and upgrades. He was great. Didnt put 5 stars only because of the wait. Only 1 employee and several customers.

Br
Review №7

Michelle was awesome; her customer service was A+ and I was extremely satisfied with the phone I purchased and the service!!

Ha
Review №8

Awesome service. Thank you Jarvis for all your help today. We spend a good amount of time with you with all the upgrades we did. thank you for taking your time to set up our devices , pairing my buds , watch and even my car. Great customer service

To
Review №9

Jarvis spent a good bit of time helping me with a charging cable issue. He could not have been more courteous and helpful, when it would have very easy to just send me on our let me tackle it myself. Excellent service!

Gi
Review №10

My son and I arrived at 6:00pm and were never greeted or acknowledged by the rep. He spent all his time with one customer. We waited over 45 minutes just standing and finally just left. If he had taken a few minutes just to greet us it would have made a difference. The worse experience ever and this is my cell phone network of choice.

Br
Review №11

They are awesome and have a great sense of humor

Ha
Review №12

Awesome customer service.Thank you Dillon.Nice deals and merchandise.

Jo
Review №13

I had.a wonderful experience purchasing and upgrading my phone with Jarvis. He was extremely helpful and took the time to explain things to me. I would definitely recommend him.

Ja
Review №14

The young man helping us was very cordial, however, we waited a literal 6 hours to change carriers. We arrived at 2, and were still here at 8 after close. Please either hire more managers, or have more staff on. 6 hours is a ridiculous wait for anything.

Da
Review №15

Today I returned to the Verizon store in Verrado in Buckeye to have them install a liquid glass screen protector for my new Samsung Galaxy S20+5G. I had them do the same for my previous phone as well and it protected my screen perfectly.Their sales associate was very courteous, friendly and knowledgeable.I would recommend them for you future cell phone needs.

Jo
Review №16

I went to the store and Lindsay was helping a customer but told me she would be with me as soon as she could. When she did get to me she was extremely helpful and was not by any means rushing me out the door, or pressuring me to hurry up as the store had already closed. She was very professional and knowledgeable. I will go back here instead of an actual Verizon store as there was no hassle with Lindsay, it was quick and fast and I will be not only going back myself but will let family and friends know to go here. Thank you

As
Review №17

The store was clean!Tiana was so helpful and made sure I got everything I needed at a great low price!

Ja
Review №18

Mitchell was outstanding. She did everything to make sure the transition between the two phones went smoothly. She answered all my questions and was extremely helpful. I wish that she was a permanent employee at the Verizon store on Verrado Way. If she was I would definitely refer more people to that store and do more business there. Thank you again Mitchell.

Co
Review №19

Painless and easy process! Jarvis was very helpful!

Al
Review №20

Jaylen was prepared for our 5:00 appointment. Very knowledgeable about the service he was providing and courteous to work with. He made our visit pleasant. Right now it’s very hard to get good customer service, but he knocked it out of the ballpark and you could tell it was his true nature. My husband got me the iPhone 12 promax for my 🥳 birthday, and before we left Jaylen even wished me a Happy Birthday. We will definitely be going to Jay for all our cell phone needs. He’s a very valuable member to your Version team.Thank youAlexandra & Michael La Grow

pr
Review №21

Very nice people, understaffed and super slow. I was here for 45 minutes, wasn’t assisted, so I left and came back an hour later. The family that was next in line when I left the first time was still being assisted when I came back. Have now been here for a total of 90 minutes and haven’t been assisted. Just wanted to buy a screen protector. Update: have been helped. Higher ups need to put more than one employee in a store on a Saturday. Still, great people.

Ga
Review №22

The Verizon Representative, Tiana was very helpful and professional. She even stayed late to assist us in setting up our phones. Hats off to the management for their professionalism and customer service. I highly recommend this store.

Ro
Review №23

Avery was excellent to work with very patient very knowledgeable and look forward to working with him again!

ta
Review №24

We had the pleasure of meeting Tiana at this location. Things could not have went any smoother. She was able to answer all of our questions and help us with the purchase of two new phones. We have never met a better sales rep. I recommend her to anyone who’s thinking of purchasing a new phone.

Ja
Review №25

Store opens at 10, its 10:10 still no one here. Guess Ill head to the next Verizon store.

Pa
Review №26

Absolutely AMAZING service to help me get my new cell up & running! I highly recommend this Verizon store because of Tianas help! So knowledgeable & thorough! Shes THE BEST!

Mo
Review №27

Avery was such a great associate to work with! Honest, knowledgeable and thorough!

Da
Review №28

Great customer service ! Had a issue with a new phone the Verizon store I purchased it from wouldn’t lift a finger to help. Lindsay was able to correct the issue in no time . Wished more Verizon stores were like this one!

La
Review №29

This store is awesome and knows what they are talking about, Blake is so nice and always trys to give every customer the same treatment, regardless if you are the only one there or she has others waiting

Wa
Review №30

Dont check in on line I checked in online waited nearly 2 hours in the parking lot called in to see how much longer the wait was and was told they were doing walk in now that I could walk in when I was ready. I may add stars if the experience gets better Im waiting inside going on 2 hours and 30 minOnce I was in the service was good and very helpful

S
Review №31

Tina was extremely helpful, she stayed late to get me back on track. I highly recommend this location and Tina for customer service.

Ro
Review №32

I needed a new phone and I was on tight budget. Blake was so helpful and sweet and very patient with me. I was very pleased. Thank you Blake.

Cr
Review №33

Lindsey was very helpful and friendly. She can multi task like nobody’s business. Thanks for a great experience.

Cr
Review №34

I had a great experience at this Verizon! I was helped immediately by the lovely lady *can’t spell her name at this moment* that was working there. She was professional, knowledgeable, and very polite! :)

Mi
Review №35

Victra is a great retailer for Verizon. Jaelyn is awesome!!

Ta
Review №36

Very good customer service was provided by Talaya. She helped me find a great deal on a new Pixel 4 XL.

Mi
Review №37

I came in with a water damaged phone. Tatiana helped me understand my options and get an old phone I brought with me set up so I still have a phone while I get my other one fixed.

Ka
Review №38

Blake and Tiana were very helpful and professional. They made our transition from our old cellular service to Verizon easy. Thank you!

Su
Review №39

Tiana was so very helpful and she was so nice. She answered all my questions and was able to get everything done I needed. What a angel she is. Thank you again Tiana for all your help.

Al
Review №40

I walked in the store and right away I was helped. Jordan, who helped me lower my bill and helped me with my account was very friendly and took time to explain new plans that are cheaper and better. I really appreciate the service and experience I had. 10/10.

Ru
Review №41

Tiana was great, she helped us get a new phone and was extremely patient getting the data transferred.

Gl
Review №42

Tiana and other staff at this location are always helpful and take the time to provide great service.

Ca
Review №43

Excellent Customer Service!! Thank-You!! Love my new Samsung A20!!

Mi
Review №44

I had am amazing experience with Talaya (I hope I spelt that right) she was very helpful, professional, and got me in and out of the store in a timely manner! I usually hate going to Verizon for phone issues because of how boring and time consuming it usually is but Talaya made the whole experience a lot more fun!! This girl deserves a raise!!

Ca
Review №45

Avery was awesome really patient and professional!!

Ba
Review №46

Fast service, friendly and knowledgeable.

Ru
Review №47

I stopped in today to upgrade my phone with Verizon. It was an awesome experience. Kenny was very knowledgeable, helpful and friendly

Ra
Review №48

Today my husband and I brought my new iPhone into the Verrado, Buckeye store and we had outstanding service from the Verizon Representative, Tiana! We cannot say enough about her ability, patience, thoroughness and diligence in setting up the new phone! Without her help the phone would still be in the shipping box. Not only was Tiana most efficient but she has an extremely pleasant personality. We would certainly give her more than the 5 stars permitted-Thank you, Tiana. Bernadette and Ray Baun

La
Review №49

Great employees good customer service will come back to the store all the time

Co
Review №50

My moms phone was horrible and she was on an extremely tight budget, but Blake was a big help in the process of my mom getting her new phone. We ended up leaving with a brand new phone that my mom loves thanks to Blake.

St
Review №51

The staff were great and very helpful!

Bl
Review №52

BEWARE BEWARE BEWARE!!!! If I could give 0 stars I would. We traded in our phone on September 23rd with Jordan and a week later Verizon corporate contacted us telling us they hadnt recieved our device. We went back to the store to speak with someone and they acted like they didnt know what we were talking about. They couldnt provide us with a tracking number for the device we turned in. It is now a month later Verizon still hasnt recieved the device we turned into them and were being billed $400 for a device we turned in to them for a new phone. Colby assured us the day we went in he would call us the next day to follow up and he never did. Now we are stuck with a bill for $400 that we are trying to resolve. These guys are doing something shady.... be aware!!! NO TRACKING NUMBER!!!

Ge
Review №53

Nice and very friendly and handled the transaction smoothly.....This is my Verizon HQ. Thank you.

Pa
Review №54

Terrific customer service! Ill be back!

ma
Review №55

Talaya very sweet very helpful 10/10 would recommend 👌🏼👌🏼

Ju
Review №56

Fast in and out pick up.

Co
Review №57

Not open posted hours on Sunday....

Ma
Review №58

Customer service was above and beyond!!! Answered all my questions even if it meant her having to look something up!!!Talaya

Ke
Review №59

No help whatsoever.

Ja
Review №60

Excellent professional demeanor problem fixed in a timely manner!

Le
Review №61

Bring back the free accessories spend 800$ on a phone no free screen protector or case??

De
Review №62

Great customer service 👍

Information
14 Photos
62 Comments
4.8 Rating
  • Address:1580 N Verrado Way Suite 104, Buckeye, AZ 85396, United States
  • Site:https://www.victra.com/?y_source=1_MTIzOTUxMTItNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
  • Phone:+1 480-351-3537
Categories
  • Internet service provider
  • Cell phone store
  • Telecommunications service provider
Working hours
  • Monday:10am–7pm
  • Tuesday:10am–7pm
  • Wednesday:10am–7pm
  • Thursday:10am–7pm
  • Friday:10am–7pm
  • Saturday:12–6pm
  • Sunday:10am–7pm
Service options
  • Curbside pickup:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
  • Delivery:No
Accessibility
  • Wheelchair-accessible entrance:Yes
Amenities
  • Wi-Fi:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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