Went in in an attempt to sign up for new service. We got to the part where the salesperson was going over the cost due and I was shocked at the total. It was $255. When I asked for a cost breakdown I was advised that the total included a bunch of accessories...that I never asked for nor did he tell me about. It was deceitful and felt like he was trying to sneak them in. there was also a charge of $20 per line to “set up” the 2 phones..which was the data transfer that takes literally 2 minutes and I can do myself. We ended up walking out and going to a regular Verizon store rather than this authorized retailer. There is no “set up fee” at the actual Verizon store. We were in and out in half an hour with new phones and no hidden agendas

Esmy is very polite and very helpful she helped me a lot very professional

Moved to Verizon and Krystal helped me thru the process, very efficient and fast, always answering my questions nicely and willing to help out.

A big thank you to Tony. My phone was 8 years old and it just quit. The keyboard wouldnt work. I couldnt use the camera, send messages. Nothing worked. Tony not only got me the right new phone, he managed to recover all of my photos, contacts, and messages. He even came out to the car and connected the new phone to the car Bluetooth. Im 72 years old and he was very helpful. Hes great and I am grateful for his help!

I got helped by Tony he was really helpful . I went in for a new phone and it took no more than 30 minutes to leave with my new iPhone 12!.

Edgar was super helpful. He’s knowledgeable and friendly. Great customer service 👍🏼

Come see Edgar hes a real great help made switching over easy and fast

Horrible service, added over $125 dollars of extra fees that I did not need and ordered the wrong products I never asked for. Would not recommend, switch carriers or never visit this scam of a store again.

Worst Verizon store out there. I needed a wifi/Bluetooth only Apple Watch SE that wasn’t cellular and was told they had ordered one. Got called two weeks later and ended up picking up a cellular specific Apple Watch SE for almost $100 more than I was quoted but I had no option as I needed it for my job. I was told later that Verizon retail cannot order non-cellular apple watches in store and was sold for someone’s commission. Fraudulent business practices. Avoid this store at all costs.

Honestly was super hesitant on switching but Edgar gave me such a good deal and treated me with such care I honestly couldn’t say no if I could refer anyone it would definitely be him if you need a new carrier go see him specifically he’ll take Great care of you

Super great store have a new guy Edgar that’s a lot of great help he helped me switch over super easy !!!!

Just switches over with Edgar made the switch super quick and simple, if you need a new carrier come see him highly recommend.

I really dont like going to Verizon store. Typically you have to wait to be seen in order to spend a boatload of money. Tom still spent a boatload of money but he finished shortly after my trek to Wally World. They did not have additional accessories like screen protector and wall charger but helped me order the correct items online.

Usually I would give them a 5, but our lady must be having a bad day. She is usually very friendly and into customer service. We left the phone for 30 minutes. Tony made up for it. And all ended well.

This is the best store in Phoenix. The employees are awesome snd smart. Really nice and knowledgeable.Dont go to Verizon Buckeye!!! They tried to make me buy a new phone when my Google stopped working. All that needed done was an app uninstalled.

As a customer who always uses auto pay and always pays bills on time I want to tell you about my experience in hope it may save you time and money.1st things first. This is what is known as a 3ed party verison store. What that means for you as a customer are things like if verison as a company has a 15 day policy that could potentially help you they will smile and say things like there policy is actually only 14 daysFYI that will cost you money for me it has been about $1800 in less than 30 days now I have a locked phone I paid for up front cash and a service plan for this month I paid for in full as well that is also deactivated for the second time in less than 30 days.This is one of the many hidden tricks and dishonest sales tactics conducted by this location.Now let me help explainI actually used to like verison before coming to this locationAs of today 5/17/2021 from the day I walked in 4/13/2021 I paid over $200 for a upgrade forfeited my old trade phone worth $400 total loss. SET UP AUTO PAY to have my phone shut off only 13 days later after my upgrade obviously upset I wanted to cancel my service I was in formed by verison employee I was in my 15 day return policy and advised to canceled my plan.After arriving at this specific location next to Wal-Mart I was told no problem we can trade your phone in we just need you to drive home and get the box.So after about a hr drive home and returning to wait another 2 hrs while new customers were helped I was enformed that there 3ed PARTY store actually had a 14 day policy and was told there is nothing we can do for you today. Also due to technical difficulties you cant pay you phone off until tomorrow (after 15 day policy from actual verison) and told you have to leave there is nothing we can do for you. This was 14 days after spending my money with this sales rep that is what he told me. This is the type of customer service you should expect if you decide to do business here.So long story short after paying over $1400 losing my trade of $400 all for less than 30 days service having it shut off two times and now and having verzon support tell me my number I paid for is not active even though I have payed for service all the way through this month of MayIm out $1400 cash my trade phone and stuck with a phone that cant do squat and a service plan the says it does not exist. How ever my bank statements show I should have service. Isnt that funny how that worksDont worry this story doesnt end sad lucky Im some what of an educated man and have already filled a arbitrary complaint with the Fairshake organization as well filled my complaint with the FCC so one way or the other this will eventually be resolved its just unfortunate Im out over $1400 over 10 hrs of my time and still have no phone all thinks to the fabulous team hear at this location.Lucky right next door I can get better service for cheaper and not deal with shady sales reps and there obnoxiously rude customer service.Hope this helps save you time and money and have a great rest of your day.

Awful customer service! My husband and I have visited this location on various times and days, each time the sale reps are rude, unprofessional, and unwilling to help. In my most recent visits, I attempted to purchase two brand new iPhones. I waited 40 minutes before I was even greeted, during that time one of the sales representative was having a personal conversation with a family member while the other representative was finishing up with a customer. Once a representative was available they were unwilling to look for the iPhone being requested and simply advised to go to another store. Needless to say, we ended up having to go 30 minutes out of our way to the corporate store. In my last visit, I was yet again not greeted when walking through the door, after about 15 minutes a sales representative made his way and unprofessionally asked for my phone number for callback and that the wait time was 40 minutes. He did not ask what I was in there for. I asked if it was possible to schedule an appointment, all I needed was to turn a device in for store credit, he rudely said no. I ended up leaving and just called Verizon customer service to have them ship me a box and label. This 3rd party vendor is the absolute worse. We have had a better experience at the Corporate store.

Come see Edgar he was such a great help and super patient with me

Come see Edgar for all your needs hes a great help 👍

Come see Edgar he was great help this store is always great

10 the gentleman Abraham at the buckeye location was fantastic. He really helped me with all the questions I had. He was patient and showed me everything that I didnt know about my device. To who it may concern but Abraham is a great representation of Verizon and the store. I will be going to this location from now on.

Come in and see Edgar hes a great help

Great service great people come see Edgar

Was very helpful as always thank you Verizon 😊

I first wanna say that this Verizon store is great. They where all friendly when I walk in the store. Abraham was the gentleman who help me out. He was extremely nice and friendly he answered any questions I had and made .y experience very good. He also help me transfer all my info from one phone to another because I didnt know how to do. Abraham was great and the store was great.

Walked inside the store to find only 2 people working, both busy. Waited 30min to find out they couldnt help me.

3rd party Verizon store.Customer service was good. The girl who helped me was friendly and knowledgeable. Not a lot of selection in stock if youre looking for a new phone. They had to order the one I wanted.

Why you ask? Did not go there.

Twice Verizon has tried to take money from me they were not owed. If you have a problem like this they must be trained to act stupid. Nobody could actually be that dumb

Store is okay. Your calendar is way off this was like a month and a half ago!

Guy kept evading or giving vague answers to specific data limit questions. Either he simply disnt know something he sure as heck should have OR he was trying to BS his way around the weaknesses of the data plan I was enquiring about. Felt like I was on a used car lot.

As always, the staff are extremely helpful and courteous. Plus, very knowledgeable of all things tech.

Great servicios my representa Abraham was great helping me Open my new account with. The store was clean and the wait was not long at all.

Great service.

Keano was very helpful and patient.He is what I look for in Customer Service!

Poor experience. We came here wanting to switch to Verizon. We told them exactly what we needed before we did anything.It was all smiles and no problems so we started signing up for an account. After collecting all of our information, were then told sorry we dont have Simcards. Despite having been very up front with exactly what we needed (a prepaid sim) and being told that it was no problem to get one.We then are told we can do a post-paid account (trying to upsell us into a contract), or try and get lucky by visiting a corporate location to see if they have prepaid sims.Apparently they advertise prepaid services but nobody has sim cards??We left and went to AT&T and got exactly what we needed in about 30 minutes.

Good customer service

I first off I wanna say this store is extremely great. Abraham our rep & help me and my husband out with all our questions and was helpful in every way.

Ask for Edgar great help

Great experience

The minute I walked in Priscilla greeted me and was eager to assist. Since i was sent over to this store to purchase a new phone that was only located here Priscilla was aware and ready to help.Priscilla is so knowledgeable. She is a Star and truly shines with her knowledge and personality.Priscilla assisted me with my payment, upgraded a phone and purchased across accessories.Sold me on car charger. Priscilla WOW me!!!!!!IPriscilla should be your employee of the month.I will be back and would like her to assist me on my next upgrade 12-22-2017.Thank you so much Priscilla for your OUTSTANDING customer service!!!!!!

I bought the lifetime warranty tempered glass screen protector, when I got my phone. Now they have changed their policy. The new policy it so not honor their lifetme warranty after 24 months! Priscilla in the buckeye store told me that it doesnt matter that I bought it before the policy change, I am still out of luck. She said that lifetime, to go wireless only means 24 months.However she said I can pay another $40. Why would they sell me a lifetime warranty instead of a 24 month warranty? Because they know you can get the glass much cheaper on Amazon, and they knew when they sold it to me that it would not be honored.I asked to see the manager about this. I wanted my money back for the glass I originally bought. I was told he would be in at 1:30. So I made another trip into the store, he wasnt there. I asked when he would be in (again) and was told in about 30 min. So I came back. Eventually she told me that he was not coming in, and he could give me a call. When he called, he basically told me NO. They REFUSED to honor the warranty or give me my money back. Saying they could not do anything due to the new policy.This store lied to me again and again. I would not recommend giving your money to a company that lies and cheats you out of your money. Thieves!This is not how you do business.

I just left the Verizon wireless store in Buckeye. Leo, was extremely helpful in helping me and my husband to obtain new tablets. We have been wanting to get tablets for a very long time now. I went to the store to activate a new jet pack and Leo made me aware of the special that was going on for the new tablets. He was very professional, friendly, courteous, helpful and precise. I had a very wonderful experience, the best that Ive ever had in going to a Verizon wireless store! I highly recommend this location for any customer. Since leaving the storm about 45 minutes ago I have let friends and family know about the great customer service I received and also about the special that you have going for the tablets.

Lynn helped me so much because when I first purchased my phone (March 2019) I didn’t receive a detailed explanation about getting into a new smartphone. She was detailed and very helpful compared to the first time I was in. They are very fortunate to have such a professional employee. She represents the company very well!

The Verizon store on Watson is the best. I have gone there 3 different times with phone issues and in s matter of minutes they resolved them. They really know their business and are great with customers.👍

One of the best experiences at a Verizon store.We received great customer service from Lynn. She is very patient and intuitive to our issues with the phone. Her knowledge of the phones, plans and trouble shooting techniques is impressive.

Priscilla was amazing at helping me activate my phone that I had purchased the previous day from another store. I appreciated her patience and clear explanation of each step as the activation took place. I would highly recommend this store to anyone needing a new phone!!!

If you have nothing better to do for the day. This is your place. Twice we have done business here. And both times spent hours here. Ended up contacting the main Verizon support before any of our issues where addressed. Id have more fun being stung by a scorpion than doing business here.

Asuna was very helpful. Much better than when I called in yesterday.

Every time I go into this location to replace my screen protector I have to wait a long time. Even if the employees are not busy, They will ignore you. Now Im told they dont make the Samsung galaxy s8 or s9 tempered glass screen protector any longer. Sorry pal all that $$ you paid for that replacement for LIFE program is down the toilet.Came home, amazon.com has s8 and s9 tempered glass screen protectors for $8.99 for a 2 pack. Not sure if I was lied to or just plain apathy. I will not spend any more money at a Go Wireless store again....

The BEST costumer service ever! I went in to fix an issue with my trade in and the person who helped me originally could not really answer my question so he asked one of his co workers right away to find the best solution to my problem. After his coworker helped him out he stayed and used it as a learning experience for himself. The team work was awesome! Jose was especially helpful and it was great to see how well they all work as a team! They made my day! Super professional and very attentive. This review does not do them justice!

This place cheats people. They ARENT REAL VERIZON! dont go here!

Priscilla took great care of me, and fixed my dead phone for me. Excellent customer service! Will certainly come back to this store! Thank you!!

After phone stopped working, I visited another one on their stores close by, was told I couldnt even buy a prepaid cell and transfer my sim to the new phone because they said the password on my Verizon account was wrong. Almost went and added a 6th line with ATT, that my wife and kids pay too much for, but stopped by the store on Watson in Buckeye and the manager, Emsi it think, was setting lt up, and getting me on my way faster than it took the other store to tell me it couldnt be done. So appreciative of competent staff and you have my business always. Hope I got her name right,. She was exactly what I expect when youre frustrated, tired and need proof their are true professional people looking out for their customers. Thanks. Stay safe.

4 months in, got an iPhone that is malfunctioning. The store can not give us a brand new phone for a phone that has not been used for 6 months yet. We have to go through a warranty process that gets your new phone replaced with a refurbished phone and still pay full price for a used phone. Customer service is hard to get a hold of.

Yuck no thanks not now not ever

Let me just start by saying that the customer Service at this location is outstanding from the moment you walk in the store. You are acknowledged and assisted right away. I have always been well taken care of by the employees. This time the manager there Gloria not only took care of my transaction but answered all of the questions I had even if I was repetitive. I appreciate a good place with good service and will drive out of my way just to make it there and get well taken care of.

Very fast service. Lynn listened to my needs and provided me the best solution.

Came into this store this afternoon (Sunday, 8-4-19) at about 5pm per the Verizon online team. Had already ported over numbers and set everything up with the people online and was told to go into the store to pick up the SIM cards. Upon entering the store, the 2 employees there were very rude and short with me. I explained to them what I was told via the sales people online, and they told me that they dont give out SIM cards, but charge $10 for them. I showed him the order that had been emailed to me and the employee laughed and said he would be willing to give me $40 in free accessories to offset the price of the cards.I told him that wasnt what I was looking for, I just needed to pick up the card and have them put into our phones (4) like the online people had directed me to. In a rude on condescending tone, the employee said maybe I should just go to another store and shrugged. The other guy that was in the store with him laughed so we decided to walk out and go to another store. Will not be returning to this location as the people we dealt with were so unprofessional.

Priscilla was super helpful and kind. Thoroughly knows what shes doing. Their one-on-one approach to their customers is outstanding.

If you have ever spent anytime in a Cell phone store and not walked out of there darn near broke, I want your secret! They actually should get a 5 star for salesmanship, but I gave them a 4 due to wait time on their behalf.

SERGIO WAS EXTREMELY KNOWLEDGEABLE AND HELPFUL DURING THE ENTIRE PROCESS OF CHANGING FROM T-MOBILE TO VERIZON! HE MADE THE EXPERIENCE LESS PAINFUL, ACTUALLY AN ENJOYABLE EXPERIENCE! THANK YOU, SERGIO. GOD BLESS!! HAVE FUN WITH THAT NEW BABY BOY!! DEBBIE HOLCOMB

The Wifi signal was down so I couldnt complete my phone order but this was Cox fault

Well done. Priscilla is priceless. She was great. Enjoyed her great customer service. 5 stars!!!

This is my favorite Verizon store. Knowledgeable, helpful and patient. Mgr Gloria very organized and hardworking. Commendations to Leonardo for his patience with elderly non-technical me. I thought would take 1 hour+ and I was out in 15 min. Thank you!!!

I am not savvy when it comes to electronics at all, but I told Gloria G my lifestyle and what I use my phone for, had complete trust in her. After a few weeks with my new phone, it was proven that my trust was well founded. She was spot on with my plan, phone, etc etc. excellent rep to interact with, knows what she is doing!!! Rest of the staff was awesome as well.

Great people

Leo is absolutely fantastic. He made my experience enjoyable and fast. The customer service was beyond my expectation. He walked me through my plan, helped save $$ and of course played great music while my phone backed up!👌

The verizon in verrado is better. The kids that work here have no customer service.

I just have to tell you Daniela was outstanding at my visit today! She was so balanced and truly took care of my needs! I will be back! Thank you so much for your service!Janet Erickson

Priscilla was so sweet to me, senor citizen, and was so kind and patient. She was just a doll. Also they all seem to be pleasant, it is a very nice store. Unlike the one by 99th and McDowell who are like used car salesmen, quick talk, sell and get you out of the store. But Buckeye location is definitely not like the other store.

I had a great service here. Priscilla help me install all my accounts. She was really helpful with my new phone.

Excellent customer service! They have a great staff and are very professional!

This place will rip you off with a smile on their face. You think they are helping you buy they take advantage of you. Went in with a phone issue and was told the phone was broken. ( I sincerely doubt that now) I told them I just need something simple as I only talk, text, and go to Facebook. I left with a $650.00 phone and $200.00 of accessories! They told me that is what I needed. While I was in the store returning everything (Best Buy had the phone I really needed for $148.00 so I got that one) the sales guy told another customer that his battery was bad and he could either go to a repair shop and pay $300-$400 for a battery or buy a new iPhone 7. A new battery costs 30 bucks!!! And comes with the tools to replace it. Go check the Better Business Bureau website. 100% negative reviews!!! Wish I would have looked there before I did business with Go Wireless in Buckeye, AZ.

My fiancé and I went in to get our phones transferred to our own account and Keano was amazing with helping us. It was a 2 day process, not his fault, and we had our 15 month old son with us but he was extremely patient and with our time outs for parenting and us having to figure out things with our account. We both walked out completely satisfied with our experience and will be going back to this store from now on.

I was helped by one worker (Asian man) to try to activate a phone. Was disrespectful with questions he was asking, was continuously cussing. Tried to flirt with my girlfriend right in front of me just an overall weird experience and he didn’t get anything accomplished won’t go back to this store.

Keano Smith was my clerk and he was Really friendly and helpful also shared personal experience to help guide me in the right direction. Highly recommend Verizon GoWireless ⭐️⭐️⭐️⭐️🌟👍👍

Went in and got in Galaxy S10 the Associate by The name stephanie gave me the best service Ive ever gotten highly recommend going to her

First off I went in to the store and instantly loved the atmosphere, was greeted and attended to quickly, and by any means did not feel pressured to purchase anything. All the employees were kind and answered all of my questions and concerns, specifically Gloria Garcia. She definitely paid attention to all of my needs and questions. I will be sure to recommend this store to my friends and family in need of future phone services. Thank you

Best experience Ive ever had at a cell phone store, and it was all due to Chandler. He was so nice, professional, helpful, and knowledgeable. I hope hes there every time I come back!

Too busy. I left for groceries. His and stayed, says he got no satisfaction. He later talked to Verizon online and got better help.

I went in for cell phone information and Pricillla fixed all the cell phone issues and Solved the email hacking issue. I highly recommend the Watson road branch and ask for Priscilla to help. She is truly professional.

Priscilla was an amazing help, I had only a few minutes o get my phone exchanged and she made my experience the reason Ill come back to the Buckeye store. Marco also had a great assist, they are a good team!

Extremely helpful and by moving me from $75 unlimited (15G low speed) to their $50 plan I got 8G high speed with 7G bonus. Now I have fast internet.

Priscilla did a great job she was extremely helpful and she took her time with helping me out and explaining my bill in detail .

This is Pius gross the store we were so amazed with a house that weve got some Gloria spend so much time Im an older person in this area difficult for me to understand and she just made sure that I understood everything and Im so appreciative you very much no.

I went in just to set up my new phone and Asanti helped me out all the way set up all my emails and answered all my questions I recommend him to all who needs help

Priscilla was so very helpful. Her customer service skills are superb! I highly suggest this location.

Liz was very patient and explained everything so that we could understand what we needed. This is our first smart phone and now we are more comfortable having it. She surely is a very good employee.

Excellent customer service. Very welcoming environment. Customer service reps displayed an excellent product knowledge. No buying pressure. Overall a great shopping experience. Highly recommended.

Sometimes the wait for assistance is long but once being worked with service is good.

Priscilla is the most patient and helpful. She always is my go to at this location .

I highly recommend this store at this location! Extremely pleased with Selena’s professionalism and assistance. I will be a return customer again.

Priscilla was awesome and the best service she always goes out her way to make sure Im comfortable

Wow what great customer service from Verizon rep Dayla gave us today! The store manager Minor went and picked up a new device for me so we could leave with a new phone ready to go! I highly recommend using Verizon store located in Buckeye AZ off Watson Road and I-10. Glad to switch to Verizon!!

Leo was very knowledgeable and helpful in detailing our options. He was also able to figure out the issue with my husbands phone and fixed it for us. Awesome staff!

Went in yesterday to exchange my phone and Leo was very nice and helpful. He spent close to 2 hours helping me transfer everything from one phone to the other. Thank you Leo! Make sure you go see him when you stop by.

Sergio and Mynor were amazing start to finish! Knew their products 100% will definitely be coming back and referring all family and friends to them.Thank you Sergio for all your time and mentioning the free tablet!

Sergio P. He took his time to get me a phone that is great and met my needs for work. He did not force me to do anything yet he helped me make a great decision. I will work only with him from now on, I trust him.

You should just take the time and drive to the actual Verizon store in Goodyear if you want customer service and real help