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Firkins Chrysler Jeep Dodge Ram
2700 1st St, Bradenton, FL 34208, United States
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Ja
Review №1

So excited to lease my second jeep through Firkins! Chris Richardson was extremely helpful and thorough throughout this entire process. Very thankful for all of his knowledge and support!

Ki
Review №2

Had the most AMAZING experience here at Chrysler/Jeep/dodge/ram. Chris Richardson and the team got me into my dream Jeep gladiator! The process was smooth and everyone was wonderful to work with. Being my first lease experience, i had No idea what to expect, but Chris and the finance manager were by far the most knowledgeable and helpful individuals. You can count on me returning in the next couple of years to find yet another perfect vehicle for me and my family

Jo
Review №3

As always, 3 years now, perfect service. Joe Murray is always on point. . Both jeeps serviced in less than one day. Thanks again to the entire Firkins team for their hard work

La
Review №4

My husband and I had the best experience purchasing our new 2021 Dodge Challenger RT yesterday. Our salesman, Chris Richardson, was courteous and informative from the start. We really enjoyed our time spent with him and the many laughs during our conversations. Marly set up our appointment after reaching out to their online inquiry team. She even went out of her way to check up on us after the purchase was made. The sales manager spent some time with us checking on our experience and he was very kind and helpful. We were only there for 4 hours from start to finish! We would recommend this dealership to anyone who is in the market for buying or trading a vehicle. Thanks for treating us like royalty!

Mi
Review №5

Ronda is freaking amazing. She is super helpful, knowledgeable, and funny. She plays no games and has integrity which is hard to say these days. Ronda let us know the Firkins family values their customers and when they tell you the price thats actually what you pay.Carl the finance manager is wonderful as well.Marco from their other lot hooked us up with ronda. Thanks sir.

Su
Review №6

Simple oil change and tire rotation. Phillip was great! He set the proper expectation on how long it would take and the entire process went very smoothly. I also enjoyed the free WiFi and work stations so I was able to work on my laptop while I waited.

Su
Review №7

Ive purchased vehicles at Firkins and have my vehicles serviced with them also. Joe Murray is my Service Advisor. Hes the BEST! Always friendly. Always professional. Always makes sure Im happy and satisfied with my repairs. No gimmicks. No surprise extra costs. He lets you know up front what its going to cost you, and what is wrong with your vehicle. He makes sure my vehicle runs right, and that Im happy. The repair techs are also great! They know what theyre doing. If you need you Chrysler, Jeep, Ram, Dodge, or Mitsubishi (they sell them also next door) serviced, go see Joe!

ed
Review №8

Ive had my 1998 Jeep Cherokee serviced here for years prior to purchasing a 2014 Jeep Cherokee from the dealership, all the service has been exceptional, Service Advisor Ken H. has been extremely helpful in every aspect of maintaining my vehicle. Im a strong believer in showing appreciation and will forever be humbled by the experiences with the Service Department.

St
Review №9

We have purchased and leased 4 vehicles at Firkins in the last 4 years. Joe Murray is our service rep. He is ALWAYS pleasant and extremely helpful. You can tell he truly cares about his job and Firkins’ name and reputation.

Te
Review №10

Just got my truck back and runs great. I really appreciated Joe Murray and the way he went about communicating with me and kept me updated on everything I needed to know. He is the very reason I will continue to be a Firkins customer. Thank you Joe

Ch
Review №11

My husband and I had a great experience with Firkins! Thanks to Chris Richardson and team for all their hard work to find me my new Jeep Grand Cherokee L!! This is the PERFECT mom-mobile and the SUV I’ve been dreaming of! Thank you, thank you, thank you!!

Ra
Review №12

I purchased my brand new Jeep Grand Cherokee L from Firkins and brought it home on Tuesday night. Chris helped me and he was phenomenal through the entire process. I absolutely love my new car and Im so happy to be back in a Jeep again.

Cl
Review №13

I always receive A+++ service from my service adviser, Philip Gause, and great work completed by my tech, Travis Hewitt. I say my guys because I know my Trackhawk is in capable hands when I take it in to these guys. Communication is on point and they always come through on everything we discuss, including when it will be ready for me to pick up. Because of these guys, Firkins will continue to have repeat business. Thanks!

Bi
Review №14

Awesome experience from the very start. My salesman, Bert, was fantastic and expertly guided me through the whole process. Test drive, trade-in, financing and final pick-up was about as smooth as it could have possible been.Soon it will be time to buy a car for my young daughter and Ill make sure to bring her to Firkins so that she can learn how car buying should be done!Thanks to all involved!

Ca
Review №15

Found the Jeep Wrangler Rubicon I’ve been looking for at Firkins. Shane made the purchase process a breeze. We completed most of the transaction online and over the phone. I went to Jeep, signed paperwork and it was already detailed ready to go. Easy and fastest vehicle I’ve purchased. Shane went above and beyond!! When I purchase another Jeep I’ll be sure to check out Firkins and ask for Shane.

Do
Review №16

Zero pressure, friendly service! Had a fantastic experience! I saw a car I wanted online, it was in pristine condition (like the add said), and there were minimal fees. Price on line was the ACTUAL price. No gimmicks.

La
Review №17

This was one of the quickest experiences Ive had at a dealership. Usually its an all day process. Brett worked with me and got me into something that I am very happy with and also within my budget. My process was about 1.5, 2 hours max. The atmosphere was nice.

Er
Review №18

Firkins has always been good to me. This was my 3rd Purchase and l could not believe how much pleasurable the experience was.The Salesman was AWESOME 👌. His Name is Matthew (He from London, super smart,) l sat down with him and told him exactly what l wanted. He responded no problem. He MADE IT HAPPEN EXACTLY AS I REQUESTED. (No lF, AND, or BUT).Just pure Top Notch Service.His Manger assured me l would be handle expertly.Firkins from the very first l went there to this time, l have always been treated like family. Do not waste your time going anywhere else. You will become a convert with one trip to their organization.Eric

To
Review №19

Absolutely the best car buying experience ever! Justin listened and asked all the right questions to put us in a beautiful Rubicon. They were very fair with trade in and paperwork was a breeze. Actually got to have fun buying a new car! If you want to be heard, understood and appreciated go to Firkins and ask for Justin! Look forward to the next one! There is a 392 Rubicon in my near future and Firkins will make it happen! Thanks for doing it right!Tony Daum.

Re
Review №20

Brett McCant is awesome 👏.He helped me buying a Jeep for a reasonable price in less than an hour.

Ca
Review №21

I have always had the best experience coming to Firkins for servicing of my two automobiles, Town and Country-2016 and Chrysler Sebring 2008. The staff are always courteous, smiling, upbeat, explain everything that needs to be done for any extensive repairs and this starts with the staff who welcome me, the mechanic supervisor, the guys who might drive me to my car and those at the checkout window. Keep up the great customer service, it means a lot to all of your customers.

ke
Review №22

My experience with Firkins was nothing shy of exceptional. Chris Richardson understood my needs and took the time to formulate a plan to find the perfect truck for me. Chris was very knowledgeable about the features of the vehicles and helped make my decision easier by sharing that knowledge with me. Chris was not pushy at all and gave me time to make my decision. Lastly, Chris helped walk me through all of the features of my new truck before I left the lot. I would recommend Chris at Firkins to anyone in the market for a vehicle.

Pa
Review №23

My experience with Firkins repair shop (after a car accident) was extremely positive. I especially appreciated that Richard Johnson as our service advisor consistently sent me emails communicating the status and progress of the repairs -- answering my questions and concerns before I needed to express them. Highly recommend.

To
Review №24

Bought a brand new Ram Rebel 2021. Most amazing truck Ive ever owned. Purchasing the truck at Firkins was the best buying experience Ive ever had from selection to finance. No pressure from anyone. I made my own decisions without the typical hard sell. I highly recommend Firkins for your next vehicle Purchasing decision.

Sh
Review №25

Wish I didnt need the repair, but that said your staff did an excellent job. The process was straightforward and easy as it could be.I was pleased that the necessary parts were on hand for a very quick turn around.Thank you

Ia
Review №26

Brett and Nate in Pre-owned were awesome! They both really helped me get into the car I wanted with a great deal. Never felt any pressure or like I was being told half truths as with many of my other car buying experiences. These guys were straight forward with me and I hope to return in the future.

Lu
Review №27

Twice I have dealt with Firkins and both times were just great, our salesman Shane and the finance manager were just Fantastic. We will definitely return.

JT
Review №28

I recently purchased my first Preowned vehicle in over 30 years from Firkins and it was, to say the least, a wonderful experience. They made it easy and pleasant, making sure I was happy with my purchase. We had one minor issue but the manager in the Body Shop, Mike, along with Brett McCant, the salesman, were on it and resolved the issue with ease and perfection, keeping me informed throughout the process. The outcome was above my exceptions and I am very pleased with my overall experience with this dealership and their service department and body shop. Thank You Firkins!

Le
Review №29

We buy a new Wrangler Rubicon every two years. Went to my local Jeep Dealership where we bought the last three Wranglers. They did not have what we where looking for. And did not seem to care to help us find one. Went to other Jeep dealers and got the usual car dealers tricks. But then I called Firkins and got Justin Langman what a super guy. Liked him soon as we started talking Firkins is 100 mile drive for us well worth the drive. We got there and it was just like what we agreed to no games. Cant say enough how great Justin was to work with. Clark in finance was awesome no pressure at anytime. The general manager even came out and welcomed us to the Firkin family. We loved the way Firkins does business so relaxed.. Good to know there is still great Dealerships out there and good people to buy from.

Jo
Review №30

I would give much better stars Brett McCant has been outstanding but I cant understand 20 minutes after I bought the truck the check engine light came on I went back to the service department immediately they turn the light off and said it was a vent issue they clear the code said it should be fine I drive home about an hour later the check engine light came back on and has been on.

jo
Review №31

Shane was awesome. I was dreading the process but I was pleasantly surprised to drive out of there with my new challenger in no time. I highly recommend Shane. He took the time to introduce me to my new ride answering all my questions.

Ju
Review №32

From easy check in to quick service John Orr was on a roll. While this was a routine scheduled maintenance appt I was greeted by friendly staff and my vehicle was quickly serviced. Check out was a snap. Everyone is always so friendly at Firkins! I trust the staff at Firkins to keep my vehicle running smoothly.

Ke
Review №33

Great experience with service at Firkins. Philip was a pleasure to work with - very professional, friendly and honest. He explained what was wrong on a level I could understand (not a car person) and different options to fix the issue. Kept me updated throughout and his customer service was incredible. Definitely would recommend - thank you Philip & Firkins!

Ju
Review №34

I believe the thought of having to take your vehicle, for any reason, to a car dealership, is one most of us dread. However, I must give a big shout out to Firkins Chrysler. From the first person I spoke to, who then rightfully transferred me twice (in order to answer a question and then make an appointment), all the way through the process to getting a result...EVERYONE was fabulous. When I arrived, I was immediately pointed in the right direction. I found my guy, and then realized that I was in the best hands. What a pleasure it was to work with John Orr. He has a great personal customer service touch. He was a lovely young man. Super friendly. Very informative. Made sure to relay possible issues if all didnt go to plan. (I LOVE that, as Im someone who likes to know all of the options or issues.) It took an hour from arrival to departure, but that was expected. Firkins is doing something right, as the employees are making the experience as pain-free as possible. I suggest they ALL get a raise!!!

Pe
Review №35

Loved working with my salesperson, Matt & would highly recommend Matt & Firkens. Im a life long Manatee

St
Review №36

This dealership is amazing!!! Everyone is friendly, efficient, and thorough!I just bought my Jeep Willys Wrangler from them today and its freaking awesome!!! Thanks Mark and Carl for making the whole process enjoyable!

Mi
Review №37

Great Service, quick, attentive and pleasant. I will be back and recommend to others.

Pa
Review №38

Ken and is team are very nice and explained everything to me. The process was very organized from the intake to the return of my vehicle. The facility is very clean and pleasant. They have bottled water for customers. My car was property protected inside. All of the emotes were

Pa
Review №39

Richard is amazing and someone I can count on when I have questions about my vehicle and need service! I went in to get my oil changed and a few things taken care of with my jeep. He always makes my experiences with firkins outstanding. I recommend him to all of my friends and family with Jeeps. Its also a plus he is extremely handsome!

Ed
Review №40

So far so good. Went in today to special order a custom Wrangler from the factory. Shawn Clarke was incredibly easy to work with. Will update as needed once I go back to pick up the vehicle and handle the paperwork.

Ch
Review №41

Very pleased with my sales rep Chris Richardson. He was very attentive to my request when ordering my new Jeep and kept me well informed throughout the process. Once the Jeep came in the sales transaction was very smooth and everything was as discussed. I wouldnt hesitate to send family or friends to Firkins to deal with Chris.

Ch
Review №42

Let me start off by saying what an experience! From the initial inquiry on a new vehicle to the sales staff reaching out. They never pressured me to buy. They asked what I was looking for and asked if there was anything they could do to help with my search. I told them I would be in to look at a new Grand Cherokee L and they left it at that. They checked in to just see how I was doing. Shelby reached out to me and we set up an appointment to meet with a salesman. They rolled out the red carpet when I arrived. I met with Chris Richardson and immediately I developed a positive rapport with him. We discussed what I was looking for and he took me right to a gorgeous Grand Cherokee L Summit Reserve. As soon as I saw it I fell in love. We took it for a spin and when we got back I said let’s talk numbers. They completely paid off my 2015 Grand Cherokee and we made a deal for the 2021. They made the process as painless as possible. I signed on the dotted line and they took my new Jeep to get detailed. After waiting awhile Chris came back and said he didn’t want to hold me up anymore and that he wanted me to come back at a later date to have it properly detailed. He assured me that I would get a Grand Cherokee L as a loner while they had mine. So all I got to say is what a classy establishment. If you need a new or used vehicle Firkins is the spot!!!

Ma
Review №43

Always receive great service from my service advisors. For my last oil change, I mentioned to Joe that I had a meeting I needed to get to by 9:30 and he went above an beyond to make sure he could speed up the process to help me leave on time. I really appreciated his efforts.

wi
Review №44

Great experience. Just wish there was a food truck there since there is no where to eat within walking distance

Do
Review №45

A great experience at this dealership. I decided to give RAM a try and the salesman, the sales manager and the entire organization impressed me. I am also pleased to say that my new truck is awesome!

Do
Review №46

Talk about transparency and integrity! Nate is a fantastic salesperson. He not only worked late to help us, provided great deals and showed us what we were asking for and didnt push us on anything. All though the first truck didnt work out due to no fault of them, we will be going back to buy from them!

Se
Review №47

Buying process was pretty straightforward ad easy. I had an issue with my truck which my sales rep went ghost after informing him of. However I went back to the dealership and both sales managers took care of the issue with no issue.

St
Review №48

Ive bought over a dozen cars and buying my truck here was the best dealer experience Ive had by far. The staff were very friendly and helpful; the salesperson was patient, not pushy, knowledgeable; and took pride in his job; and the management staff was informative and friendly. They gave me a great pricepoint for both my trade and new car, and didnt try to play games with me. Going here was time well spent, and their overall attitude was to create a customer; not just sell a car. Firkins will definitely be my first stop for my next vehicle purchase.

Ka
Review №49

Outstanding service by Ken! Best ever when it is usually first rate anyway.He was efficient, personable, and went out of his way to deal with my needs.Ron Primeau

Kr
Review №50

Very pleasant experience of buying my new gladiator, transparency price, only to add tax, dealer fee and documents fee, none of those hidden fees or re-market fee or re condition fees, i worked with sales person Rhonda, she is very nice person , only took less than 2 hours to complete the new car buying process, and i drove 60 miles to get to Firkin Jeep dealership, they have best price and selections, i was shopping at my local jeep dealerships and none of them wants to do business or are playing games.Very nice dealership

Fr
Review №51

What an outstanding experience 2 times in a row dealing with Phillip in service! Took my 2021 Gladiator in 2 separate times for different issues and he listened to my concerns and addressed those concerns! I will be back and would strongly recommend asking for him. Well done!

Ma
Review №52

Not to bad time wise as we were waiting for a oil change and air filter service.. Very little interaction between employees and us though. Like they couldnt care less if we were there or not..

La
Review №53

Service was really easy. I dropped off my van, they checked in with me via phone to let me know how it was going and in less than three hours they called to say my issue was fixed, oil change and tire rotation done.Check out went smoothly as well.Over all very happy with my first experience.

Su
Review №54

This dealership is amazing! The salesman we worked with, John Marulanda, was awesome, he knew the answers to all of my many questions! Everyone we spoke to at Firkins were very helpful and they were willing to work with us on the price of the vehicle. I would highly recommend going to Firkins for all of your new and used car needs.

Mo
Review №55

Chris was our new car salesmen. He was so helpful and he gave my mom a great deal on her new Jeep Wrangler!!! It is a dream!! She received a good price for her trade and a discount for being a return customer!! Firkins has plans that include oil changes and tire rotations making my mom’s life easier!!! Very very happy with Serge, finance manager, everyone there made the process easy. Thanks so much, Firkins!!!!!

Da
Review №56

Bobby took great care of me!!! Knowledgeable and professional! Those guys know what theyre talking about. You want goo work done right, go talk to Bobby at Firkins! You wont be disappointed.

Mo
Review №57

The Firkins service department has kept my 13-year-old vehicle on the road and running smoothly. After a period of neglected maintenance, they recently brought it back from a horribly misfiring, undriveable state and got it back in perfect working order. The diagnosis took some time, but they identified the issue after 2 other shops failed, and fixed it for a price I found to be surprisingly low. Actually it came in substantially lower than the initial estimate, so I was a very happy camper. Oh, and I learned about a car part I had never heard of before. Great service all around!

ca
Review №58

Made the (over 3 hour) drive from Fort Lauderdale to Bradenton to pick up my new vehicle. Ashley B handled the initial contact through email and text messages. She answered all my questions about the vehicle availability and pricing. During the drive over, Justin W checked in on me and made me feel welcome upon my arrival. He guided me through the entire purchase process for an easy and stress free experience. Carl handled the financing and was a pleasure to deal with. Mark finished up the sale in a friendly and efficient manner and handed me a USB flash drive with all my paperwork (very cool). This was, hands down, the best experience I have ever had at a car dealership. If you are even considering a new vehicle, trust Ashley, Justin, Carl, and Mark with your business, they are worth the drive!

Ma
Review №59

Luis in parts is the man! Helped me out with a couple commercial accounts and was super friendly while doing so. Thanks guys!

Ra
Review №60

All staff were friendly and my salesman Joe knew the product I purchased in and out. Joe even got all my technology synced and it was awesome to see. This was my first dealing with Firkins and it was an outstanding experience.

Cl
Review №61

Joe Murray always takes care of our truck/SUV maintenance. Could not be happier with the service he provides consistently.

Sc
Review №62

Have never been more disappointed in a service department as I am with firkins. My son has had two separate appointments to address safety recall issues and is now currently sitting in the service department for a third time instead of in school where he should be! The first appointment was scheduled, he arrived and was told that the technician that was to complete the work had called out that day, we were never called to inform us of this. He scheduled another appointment which was to be completed yesterday when he got out of school, only to show up and be told that there was not enough time to complete the work. As previously stated, he is now spending the better part of his day sitting at the dealership hoping that they can complete all of the repairs instead of being in school!! I can honestly say this is the most unprofessional place I have ever had the misfortune of dealing with!!!

Be
Review №63

Taken care of very quickly. Professionally greeted and kept up to date on vehicle. Great accommodations and courteous staff! I was under impression the car to be washed and vacuumed as part of the service when told it was over by detailing for pick up. Overall very positive experience

Su
Review №64

I purchased my first Jeep from Firkins in 2018! Although my warranty is up, I continue to utilize the dealership because of the relationship that has been built up between myself, and the staff that has been there to assist with my needs. Sean Averso, my Service Advisor, has been amazing since day one, and has always made sure that I understood any questions that I had concerning my vehicle. Recently, I had to completely replace my soft top. Sean, along with James Byrnes, the Service Manager, and Morgan, the Service Technician, exceeded my expectations to ensure that the quality and final installation were just perfect!

Ni
Review №65

Very helpful and knowledgeable staff. Callum made the purchase of my Charger painless and easy. I am very pleased with my purchase!

Ma
Review №66

Great service!Joe in service has gone above and beyond multiple times for me and has made me feel like more than just a customer.

Pa
Review №67

Austin was fantastic! Got a great truck at a fair price. Drove 3 hrs to the dealership. Bought the truck and drove it home and left my car there for the weekend as I was by myself and couldnt come back with my wife until Monday (Memorial Day) to pick up my car. Austin called me that morning to let me know that my tire was flat in my car. Upon arrival he helped me with changing out the tire and even let me borrow a jack and his own air compressor! Great service and would definitely buy there again!

Ky
Review №68

We had a great experience here. We showed up a little early for our test drive appt, and they happily accommodated. They let us take a drive without a salesman, and there was zero pressure. They agreed to fix a couple of issues we saw, and gave us a great price. Everything was signed electronically and all paperwork was provided on a thumb drive. We were in and out in less than 90 min. Highly recommend!!!!

lo
Review №69

Found this car I wanted offered by them on the internet. I talked to them by phone and was assured it was a nice car. I bought the car sight unseen and wired the money as I live in Ohio. I flew in and found the staff to be very friendly. I did all the paperwork prior to seeing the car. That was worrisome but I knew they were a highly rated and was confident. I was then transported to see the car and was amazed at its condition. It was better than I could have ever imagined. It was perfect and the gas tank was full. I drove the car back 1200 miles and it ran perfect. It was a wonderful experience and I highly recommend Firkins Chysler Dodge Jeep Ram.

Is
Review №70

I worked with Kerri Flanagan and Todd Lee in Mitsubishi and they were so amazing. This was my first car purchase so finding a car that was right for me and in my budget was a huge task, but Kerri and Todd never gave up and found me the perfect car! I can’t thank them enough for everything, they were so sweet and helpful through the entire process, and made sure that I got everything I needed. Thank you again Kerri and Todd!

Jo
Review №71

I worked with Rhonda and she helped me purchase a used car and got me a great deal! Best car buying experience I have ever had. She really took the stress and guesswork out of the situation and made me feel comfortable with my decision. Never pushy or too aggressive. Very understanding of my needs and helped me into the best fit for me! Couldn’t be happier! I would recommend Firkins and Rhonda to anyone including my Family and Friends! Thanks Rhonda!

Jo
Review №72

Everyone at Firkins is great. Very nice staff, very friendly, and very helpful. John in the service department was the absolute best! Definitely going to use them for all my service needs.

To
Review №73

Shawn helped answer all of our questions and we feel we got a great deal. My wife loves her new Jeep and all of its features. I had checked with other dealerships several of which provided incorrect answers, but Shawn is sharp and helped me overcome those experiences with great customer service. Thank you for making our experience enjoyable and easy.

li
Review №74

BBW!! Swear this is my first bad review ever!! 0 star if possible. But this needs to be addressed for anyone that actually cares about their car and thinks dealer work is better........ got into an accsident in my 2012 challenger SRT8 (custom wide body). Not my fault. Went to dodge to see if their collision team could help me. I stressed very much my car is not factory and if they cant do it please advise. However, Mark kept insisting DODGE could handle it. No one does a better job then dodge he said. So Mark made me feel pretty confident that they would get it done RIGHT. Comes to find out they havent touched my car for over 4 months. I have pictures as proof. Kept asking what the hold up was and they said they were still waiting for my fenders to ship. MONTHS HAVE GONE BY! so long they made me buy another battery. I called the place myself and they said they just put the order in. Relayed this message to collision, and now the excuse was the fenders are requiring a lot of work.... 1) I put the car together myself and had no issues. 2) $1000+ for 2 fender better be sent perfect if not it should have been addressed with the company that makes and sent them... My car is my baby just wanted it done right. Time finally comes to come pick up my car 6+ months after dropping it off.... my stomach dropped when I pulled in. The gaps on the car where unreal.. Honestly speechless. You could see into my engine bay from the front with the hood closed. My hood moves if you touch it. All the edges where peeling from the front bumper to both fenders. paint work was laughable. Lines, Dust, you name it. Car couldnt move without rubbing. I called him out for the paint work and his response to it was its because the fenders... I have a factory front bumper I ordered through them and that was just as bad!? They didnt even put all the parts back on my car he made me decide if I want my front bumper repainted or the skid plate they never put on. I said the front bumper and he got upset. the list goes on with what was wrong with the car. Some may think I am exaggerating but I assure you zero exaggeration. what I have said is an understatement. Mike the manager comes out to great me as Im leaving in misery and has the audacity to ask me for a 5 star review!!!! clearly wasnt in the loop! I then gave him the rundown he couldnt deny it because I was pointing directly at it. Mike the manager said he would take care of me so I gave him the chance and he just gave it back bandaged. and thats worst in my eyes. Just look how my car looked when I picked it up!!!!! This is DODGE !!!! They waisted my time and cost me tones of money. Seriously what I have shared in an understatement of what happened. Contact me if you would like more detail. I have emails too. Do NOT use this dealer. It will be worth it to get work done else where regardless of the extra miles.

Ga
Review №75

Had a great experience at Firkins dodge in Bradenton FL. Joe was very helpful and patient with us when picking out our new truck. Would highly recommend to buy your next vehicle here. Thanks Joe for being so helpful.

Do
Review №76

Excellent service and communication. The entire experience was very pleasant. Thank you Brigitte, Mike and the rest of the team!

Ch
Review №77

Quick and easy service. Friendly staff. Overall a great experience. I will be back!

Go
Review №78

I brought my Jeep in for scheduled service. They brought it in immediately and provided quick service. Staff was friendly and helpful

De
Review №79

John, the service advisor, wrote up the service request and was quick to call us after the diagnosis was determined. Parts needed to be ordered and delivered the following morning. The necessary work was done and John called immediately to inform us the car was ready for pickup. Very pleasant experience.

Ti
Review №80

Worked with Mike Davidson (Collision General Manager) through a difficult situation with my Jeep Wrangler Unlimited. Mike and his team did a great job getting the job right! I wouldnt trust my vehicle to anyone else.

St
Review №81

My whole process of setting appointment to the work and pick up of car was great. Was informed by my advisor Phillip along the way. Great Service!

Ma
Review №82

Quick in and out service, Phillip kept me informed throughout the time while my Gladiator was being serviced. Customer service at Firkins is why I drive 20 miles to this center rather than going to closer service centers.

Sa
Review №83

Great experience with firkins from the time I found the car on line to driving it off the lot and the sales people are very informative and helpful They give answers to all your questions and helpful informationThe salesman Dwayne was very personable and helpful with the process. He made getting the car I loved an enjoyable experienceThey all are efficient and very organized with operation of the business.I highly recommend doing business with them and will again in the future

Ri
Review №84

Love the service that I received when purchasing my new truck. Everybody was nice and straightforward no hassle. Would recommend anybody to come here to get a vehicle and talk to Jacob.Thanks everybody at Perkins for the great experience.

TJ
Review №85

Amazing from start to finish! Easy, no pressure, informative…. Never go anywhere else!

Su
Review №86

I love these guys! Sean, James and Andrew treated me with such kindness. I had some issues with my power steering and not only did they explain everything they found to me, James brought me back to show me exactly what was wrong. I expected it to take longer than it actually did; that doesnt usually happen at other dealerships. Sean or James called me throughout the process to keep me updated and Andrew did a fabulous job of completing the work quickly and with great precision. I am just visiting a friend when I ran into the steering challenge, but because of the way I have been treated, she said she will definitely purchase her new vehicle here next year! Thank you for treating me with respect and courtesy, as a woman, it can be a challenge when dealing with car repairs. Im very grateful to feel safe on the road again! My only disappointment is that James boss would not allow them to do one other repair to my alternator. It is after-market, but two other Ram dealers have worked on it, now I have the real fix, so I will have to go elsewhere. This is self-pay and not warranty work, so I was greatly disappointed he wouldnt approve it to be done here at Firkins.

Jo
Review №87

I went into Firkins to get a new Ram 1500 truck. Hunter was my salesman and he was fantastic. Made the discovery and sales process a breeze. He wasn’t pushy and let me make an educated decision. I’m very happy I elected to stop into the store that day and love my new 1500!

Fe
Review №88

Excellent customer service is the number one job in any organization, Joe my service advisor epitomized that, he was exceptional, look forward to my next service!

Na
Review №89

Great place to buy a vehicle. Easy electronic paperwork, friendly sales staff and nice dealership. Will do business again soon.

Ga
Review №90

I felt that I was treated like family, I want to thank Justin langman for his honesty and right on the spot information about the vehicle. Also his five-star service was above and beyond what other experiences I have had and other car dealerships.

Ma
Review №91

Extended warrranty work was done on our 2017 Chrysler Pacifica. Phil Gauss went above and beyond in assisting us with this repair. Best service department around! Thank you Firkins!

Sa
Review №92

It can be stressful to take your vehicle in for service. But when you have a service person like Joe Murray you can feel confident that if he tells you something needs attention OR sometimes something you think needs attention that doesnt, he will tell you straight. He patiently listens to my concerns and when I hand him the keys I feel comfortable that all will be well when he hands them back to me. Thanks Joe for 7 years of good customer service.

Da
Review №93

Worked with Rhonda OBrien when buying a certified Jeep Grand Cherokee. It was a very easy process. She even helped when we had an issue with the insurance company. My wife and I plan on going back in a few years to buy our Jeep Wrangler. Keep up the great work Rhonda!!!

Ri
Review №94

Was able to make an appointment the next day for maintenance and oil change. Service check-in was right on time and completed at the estimated time. Kudos to the service manager, Phillip, for keeping me informed about the service progress and being super friendly; same for all of the staff there.

Ch
Review №95

I stopped by Firkins to get my oil changed and tires rotated. I got greeted by Joe Murray as soon as I arrived. Terrific service again! I have purchased our last 4 vehicles from Firkins. My Granddaughter gets her license in July and needs a car. Yes Im coming back to Firkins. for that purchase. Hats off to Bob Firkins for having such great employees. Joe Murray is the best! Thank you!

Ka
Review №96

Jude my saleswoman was extremely helpful and made the whole car buying process easy I would definitely recommend anyone to consider going here for their next vehicle

Pe
Review №97

I do not remember the young man that was in the factory warranty service area but he did an outstanding job. He informed me about the work that was going to done on my car, helped with a rental car, and went over the work after it was completed and explained in detail what I should expect concerning my car in the future.

Ma
Review №98

Great service,Joe took great care of me

Cl
Review №99

I cannot say more great things about the used car side of Firkins Bradenton. I get so nervous buying used cars and i really found something i liked but didnt want it to have loads of issues. The tech Aaron Davis came out and spoke to me and looked over my car thoroughly and made me feel so confident and so comfortable in my car buying experience. If you are ever looking for a used car or somewhere to get work done but a HONEST and sincere tech that is not trying to just knock you over the head for a bunch of money, ask for Aaron Davis over at the used car lot at Firkins!Thank you for the great experience!

Ch
Review №100

Dwayne was super helpful, kind, and knowledgeable. Craig in finance was funny and quick! Overall great experience! Would definitely buy from firkins again.

Information
100 Photos
100 Comments
4.5 Rating
  • Address:2700 1st St, Bradenton, FL 34208, United States
  • Site:http://www.firkinscj.com/
  • Phone:+1 941-748-6510
Categories
  • Oil change service
  • Car rental agency
  • Car service
  • Chrysler dealer
  • Dodge dealer
  • Jeep dealer
  • Car dealer
  • Ram dealer
  • Truck repair shop
  • Used car dealer
Working hours
  • Monday:8am–8pm
  • Tuesday:8am–8pm
  • Wednesday:8am–8pm
  • Thursday:8am–8pm
  • Friday:8am–8pm
  • Saturday:8am–6pm
  • Sunday:11am–4pm
Offerings
  • Car hire:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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