My grandma and I had a terrible experience. First, we couldnt geta hold of our local adjuster for months. We found out she had fled the area with all our money and never applied our discounts. Allstate just brushed it under the rug and never reimbursed us,just told us we had a new adjuster. I have never spoken to this adjuster just his half wit assistant Matt. Every time ask to talk to the adjuster he claims hes not there. Matt has set up claims and rentals and given wrong advice at my expense. I found out after he shouldnt have and they said I would have to pay for the rental he set up. It was so upsetting that Enterprise Rental felt so bad that they gave it to me free of charge because they knew how ridiculous that was for allstate to do. They also told me I HAD to use them for a claim but then made me do the ground work to communicate with another INS company whos party was at fault. They then kicked me off the policy and have been threatening my little old grandmas insurance if she didnt remove me. They are using the claims that Matt started up against me. Most of the employees do not have answers but also dont try to help find them. They are so rude. I recently worked with Nationwide and SafeCo and they have been a God send. Amazing.

Accommodating