Great place to take your pets, friendly and efficient and not any more expensive in the middle of the night than from during the day. I will use them as my regular vet now as needed because of how well they treated me and my pupper who was having some suddenly concerning issues late on a Saturday evening. Driving and hour and half into town after a nice dinner when you have a movie lined up is not always ones first wish, but we went and glad we checked everything out. Reasonable bill and we were well taken care of. Excellent service and care!

Every one was very kind! The care of my fur baby Moose was top notch! It is no fun waiting in the car, but that is unavoidable with Covid, but my cat got the best care and was able to come home healthy and happy!!!!!!!

Our little Ellie Digs had a bladder infection and it set in on a Sunday. They fit us in between other patients and got her taken care of. Thanks again for going up and beyond.

I wouldnt take our kitty anywhere else. They always have such nice and caring staff/doctors that takes wonderful care of her. Theyre so busy all the time which is a good problem to have. It means theyre the best ones to go to. Plan ahead with appointments if you can!! Otherwise they are good about getting back to you with their wait list as well. Thank you Best Friends Animal Hospital for all that you do.

I live in a smaller town in WY and was referred to Dr. Smith and Best Friends Animal Clinic for a procedure for my dog that my local vet wasnt capable of (tumor removal/CT scan). The entire staff was incredibly kind and made the whole process as simple as possible. Dr. Smith removed the tumor and made sure we knew exactly what to expect. Their follow-up has been incredible and its great to work with staff that truly care about their patients. We live 3 hours away and I feel like it would be worth it to take my dog here for everything. 10000% recommend.

Everything done from the time I first brought Andi to Best Friends until her follow-up appointment last Friday was done with care and love. She has another follow-up this Friday and I know Andi will receive the same gentle care as before. Thank you Best Friends team!

I dont know why this place doesnt have 5 stars. I drove from Dickinson,ND because this place has advance service. Staff I met in person was great. Dr. D.J. Smith extremely great doctor. I forgot to tell him a few things I was recommend by another vet and he made the changes without me having to even ask. I just got home and found out they went the extra mile and cut my dogs toe nails which is hard to do for me and I didnt even have to ask. On top of all things DR. D.J. Smith called me several times to keep me informed told me everything they were doing and why. Im not a Dr but I do my research and this place was spot on and went above and beyond. He even explained things my primary vet did that they could not or would not answer for me. I would drive all this way here anytime for my dogs. Its hard to trust vet especially ones your going to for the first time. I trust them 100%. Also they got the swelling to stop and started going down. My primary couldnt get it to stop swelling but they did. Great job!

Absolutely fantastic veterinary practice. I have taken my dog here twice now for after hours emergencies. First time he swallowed a fish hook that needed to be removed, and second time he had a mass on his spleen which was bleeding internally which needed to be removed as well as his whole spleen. These were both major procedures, and my dog means everything to me. From the first phone call to the diagnosis, to treatment/surgery, to all the communication and aftercare, Best Friends staff were extremely professional, compassionate, knowledgeable, informative and skilled in their expertise. I am beyond grateful to the team at Best Friends, and recommend this vet without hesitation.

Best Friends is amazing! Dr. Galvin seems to genuinely care about my pets. As a dog mom, that is really important to me. She listens, asks questions, and really takes the time to address any concerns we have. It’s nice to have someone with a great personality!Also, we had to say goodbye to our old Golden last month and Dr. Uffleman was also incredible. It was the first time I’ve been present during euthanasia. Though the situation was terribly heartbreaking, she was so caring and patient with us as we struggled with a whirlwind of emotions and tears. We appreciated her compassion. She made a difficult decision not as difficult as we were anticipating. I recommend Best Friends to everyone that is looking for quality care for their pets! I’ve sent many friends, family, and coworkers to this facility and no one has ever complained about their experience. Keep up the great work!

They don’t care about your pet. Took my dog here and she was treated with kennel cough. I have 3 dogs and so then my other dog also got kennel cough and hers was really bad. I called the clinic to see if I could get some cough medicine to make her more comfortable. I was told that sometimes it could take up to 24 hours to get prescription filled but they would mark it as urgent and someone would call me back. 24 hours came and gone and no word on the prescription so I called and they were so busy I had to leave a message. It has now been 48 hours and still no call. I will be taking my 3 dogs to a new clinic since this one only cares about money and not your pet.

These guys are the best, especially DJ Smith. He takes as much time as we need and doesnt make us feel rushed. We feel our lab is safe and in good hands here. I would never go elsewhere.

Took a cat into the emergency clinic, where she stayed overnight while various tests were done. Everyone was extremely professional, caring and efficient. We recommend Best Friends for your urgent care, without any reservations!

9-3-20 update: Make sure not to write a bad review or they will fire you from their clinic!! See picture and now reduced to a 1 star. PEOPLE AVOID THEM AT ALL COSTS!!!This was only vet that would take an emergency on Saturday that wasnt 40 min away from me. So I had no choice but to use them (stinks how they were are only choice.) We took our kitten in that got ran over by a lawnmower (blades not engaged). Right away I asked my husband if we should shoot it and he said he couldnt so into the vet we went. With the covid I couldnt go in so we sat in the car and waited for the call swearing they would put her down. That was not the case they said the kitten had a very strong chance of living and thought it was just a concussion. I asked many questions and asked are you sure we shouldnt just put her down. She was over the top hopeful and talked me into fixing her. She quoted $300ish and collected the deposit. Everything she said was hopeful going that she looked good. I didnt mind spending the money because of her confidence and how high if hopes she gave us. 2 hours later she said she is improving and even more hopeful and talked us into $200 xrays... we were still ok cause we were going to bring our kitten home. At 2am the kitten seized and died. It was such a blow as the dr never ever mentioned death and pretty much took it off the table. We go to pick up the body the next day and get hit with a $756 bill. I was not only devastated from the cat dying but for the bill too. I felt the dr was very deceitful and that they saw me coming. I reached out to the manager to ask why and he just kept skirting the issue. The cat should of been put down as we came in. The dr should of never gotten our hopes up like she did and the bill should of been oked with me after reaching the $500. Their practices are shady and I hope to god I never have to use them again. Again they monopolize this and are our only option for emergency care in our area. Im not giving them a 1 star because they were very kind as they were lying to me and raising my bill every hour haha. So if you want nice only they are your people but for care avoid at all costs.

I honestly hate leaving bad reviews…. But this was our experience so I believe it’s important to share. A few years ago one of our male champions begin to bloat. Normally we would rush our dogs to our local vet, but she had been on vacation at the time of the incident so we were forced to Rush him to the closest Veterinary hospital ( best friends) which was a 40 minute drive to town. Trust me when I say my husband was not doing the speed limit! 🙄 it was a race to get him to the vet and not lose him. This particular dog was quite young and had begun showing very early signs of bloat. Keep in mind this was not our first rodeo dealing with bloat, having raised this breed for 20+ years, we recognized it right away. Unfortunately I did not have a bloat kit readily available. 😢 After the surgery and not quite a week later, when our normal vet returned from vacation we shared with her what had happened, during our conversation she reminded me that this dog should not have any more issues now since it is a common procedure to tack the stomach to the body wall, but that we should also consider having him neutered. A few years prior to this, one of our girls bloated after she decided to chew up her crate bedding. 🤦‍♀️ Our local vet quickly preformed the gastropexy surgery. She tacked her stomach and she has never had any issues since. After our discussion it occurred to me that best friends didn’t even really discuss much of what they had done. And we had felt rather rushed to come pick him up afterwards. So now I’m beginning to wonder since they didn’t even mention the importance of having him neutered, did they even tack his stomach?I thought Perhaps I’m being a worry wart….but ok, I should probably ask. Surprise!!! They did not! Enough said.This procedure would have been considered an extremely important simple thing to do for large breed high chested dog prone to bloating. I can’t even imagine for what reason this vet chose to not even bother with such a common procedure when clearly it was needed. Nor did they even bother to contact us to ask if we wanted it done.What bothered me more was when I inquired after the fact, the vet seemed to be thoroughly annoyed with me for asking. We have yet to take him in to have him re-opened back up and have his stomach tacked. It is quite an expensive surgery and I really hate to put him through that kind of stress again. It really would have benefitted him greatly given what Best Friends charged us for the original surgery and the time he spent in their care if they had just followed this common procedure. If you have a dog that is bloating, please take them else where to a vet with more experience. I would not recommend Best Friends.

Honestly they were great. Everyone there has wonderful customer service. They treat our dog lilly with great care and they are friendly. It is the best vet place ever and they will be where we continue to go for her care. Thank you to all of you!

My apologies for this long review, but I think its warranted and may be helpful instead of bashing.I have read the other reviews, have taken my pets in, and while Im not overly impressed with some things that happened, I can say the front end staff was always friendly. Every time I would speak to them they would note the file (I know this because on later calls the notes were read back to me with specifics about the previous calls) . That being said, I think there is definitely room for this establishment to improve.In early March 2021, I took my cat in to be examined for what I was pretty sure was a UTI. She was examined, but they were unable to get a urine sample at the time. We decided to give her a heavy dose antibiotic anyway, being as I was certain of the diagnosis. They sent us home with special litter that would allow me to collect a urine sample as available. Once collected, I took the sample back to the vet to have tested for crystals. I was told I should hear back in a couple of days. Days came and went. I heard nothing. My cat got better within a week of recieving the antibiotic so I knew she was on the mend. However, it had been a week and I still had not heard from the vet. Then 2 weeks went by.Im a courier, and on the weekends I work in the heights. Best Friends Animal Hospital is one of the businesses I pick up from frequently. During one of my pickups, I decided Id ask whoever opened the door to check on the results and please give me a call back. I figured theyd go tell whomever and Id finally get a call later that day. Again, my cat is doing well now so I really wasnt worried about her, but I had paid for the test and wanted the results. It became a bit of a game for me to ask about the test results when I would do a pickup there. This went on for a few more weeks. I wanted to see how long it would take them to call me back.Fast forward to mid-May, Id finally had enough waiting, so I called. The receptionist was very professional and kind. She seemed to be genuinely concerned about the situation.A few days later I did get some resolution. I spoke with the office manager. I did not get angry with him or chew him out, but that is clearly what he had been expecting me to do. I did tell him I expect better and they need to strive to be better. I also told him its not right and I hope it never happens again, not just to me but to anyone. He did not make excuses but felt bad and quite honestly, defeated. I dont want anyone to feel horrible about doing their job, so long as they do it as well as they can.Im not sure, at this point in time, if well continue to use Best Friends for our fur-babies, but I think there were a lot of contributing factors that lead to ongoing delays. This definitely shows some flaws in their system. I dont think they are a bad vet, but maybe struggling at the moment.

10/10 for saving my dogs life at 3am4/10 for discharge. Instead of rushing him and me out of the door, I wish I could have gotten a 5-10 minute consultation to ask questions and clarify on somethings that I was confused about.

I recently took my 14 year old dog here, during after-hours to say goodbye. They ushered my dog and myself into a gently lit euthanasia room, asked me if Id like a few minutes alone, to say goodbye and were tender in the act itself. When she had passed, I advised that I was bringing her home with me to bury her. The vet then offered me a coffin to place her in.Making the decision to euthanize your loved one, is seldom easy. When the decision becomes clear, the act itself is one of love. To have a hospital understand that nuance and make those final moments less traumatic and one of tenderness, is so important. I will forever be grateful to them for that act of love from them to us.

I went to Best Friends originally because my elderly kitty had a cardiac seizure type event and needed to be put down. They took me in immediately, I met Dr. Lisa and I feel she handled the situation quite well. I was new to the area and I then needed help with the Love of my Life dog who had became very ill. Dr. Kayla and Dr. Lisa tried many treatments to help my dear babe including consulting with out of state specialists, we were in the clinic weekly. I have had to say goodbye to my dearest pal but am very thankful to have been taking her here..she used to look forward to going to the clinic every week without fear as she had many human friends there! I have 4 dogs now and we continue to see BFAH for all our needs including boarding!

I had to put my cat down sadly about 2-3 months ago and they were so understanding and took such good care of him. Thank you guys for giving my cat the best last moments of his life. He was care free and I could tell he felt safe. They gave me the amount of time needed for me to say goodbye!

The Doctors and care staff are great and have only good things to say about them, whereas the customer service, pharmacy and money hungry business side is what earns them only 3 stars. We have been trying to get a simple approval for med ordered through 800-Petmeds for over two weeks.Their actions would make one believe that they are trying to make the process a hassle so that you will just break down and purchase their more expensive exactly the same item from their pharmacy.6 April 2021 Update!!BFAH still refuses to work with us to resolve the issue! Their standard of customer service is unacceptable and we will no longer be one of their patients. Downgraded them to two stars.

We had to have our older cat put down and they were incredibly kind and caring during the entire process. It is hard enough to say goodbye to a family member but the staff made sure to answer any questions we had. I highly recommend them.

My 15 year old dog passed away and I chose Best Friends Animal Hospital as the place to have him creamated. Everyone was sympathetic to my loss, treated me with the utmost reapect. Animal lovers working at an animal Hospital. Glad I chose them. I will miss my pup for sure.

We take all our pets to BFAH. We absolutely love working with Dr. Galvin for our pocket pets. She worked with us and managed to save our very sickly guinea pig in early 2017. Our guinea pig was given 3 more years with us and for that we’re forever grateful. They’re very dedicated and knowledgeable. 10/10 would recommend.

When my otherwise healthy 9-year-old male tabby suddenly developed a urinary tract infection, I took him to one of my local veterinarians. My cat ended up contracting a nasty double-infection, staying at the local vet for 21 days, with repeated catheter insertion and extraction until his urethra ended up scarred permanently. He is such a laid-back, lovable cat, and it was horrifying to see how much pain he was experiencing. I kick myself for not asking for a referral to a specialist sooner, but I finally did.Best Friends in Billings is 4.5 hours away from where I live, but Im willing to do anything for my little boy. We made the trek the day after Christmas 2017 right as a major snowstorm was arriving in Billings. My only regret was that I didnt learn about Best Friends three weeks sooner, as my cat would have been treated weeks earlier rather than having to suffer in pain. He might have even been able to avoid surgery.The doctors at Best Friends recognized that Im a pet parent and not merely a pet owner, and treated me accordingly; Dr. Smith referred to my cat as your kid and the kid when he called to walk me through the post-surgery debriefing. As one of the hospitals owners, Dr. Smith went the extra mile and I enjoyed visiting with him the following day in person, too. Dr. Galvin was the one who checked us in, and she made sure my little boy got bathed after his initial exam, X-ray, blood draw, and bacteria culture, as the 4.5 hour drive with an open catheter meant that he was a miserable mess. Dr. Erickson was patient with me even as I was one of those people who continuously demanded updates on my cats treatment, even though she was busy tending to other patients and it was the holiday season. Dr. Mansur was the veterinarian on staff overnight and called me at the hotel a couple of times to let me know when my cat wasnt eating and would need to be force-fed. She insisted that I could call anytime, day or night, and I did. Dr. Miller was the vet who checked us out finally when the Interstate cleared on New Years Day, going over the post-care instructions in detail.As high touch as I was, I never got the impression that I was viewed by the staff as anything less than a strong advocate for my helpless little boy. Compared to how some places treat ones cat as something just a little above cattle, I dont take such sentiments for granted.The rest of the staff was also fantastic, especially the receptionist Angie who offered to take my cats blankets home to wash them as she knew I was staying at a hotel. She recommended places to eat, and was so friendly even though I kept bugging them each of the 5 days that my kid stayed there during his surgery and recovery. One of the Veterinary Technicians, Anja, nearly brought me to tears when I saw how carefully she handled my little boy, ensuring he was comfortable and talking soothingly in her pleasant eastern European accent so he wouldnt be frightened. She offered him five different types of food when he continued to refuse eating, and insisted on sending me home with samples of prescription diet.With his stay at the hospital extended due to the end-of-2017 blizzard, I had plenty of opportunity to chat with other pet parents in the lobby. Each of them spoke highly of Best Friends.This has been way too long of a review, I realize, so Ill just wrap this up by saying: if you are a pet parent--and not merely a pet owner--you owe it to your fuzzy child to seek out only the best providers. Best Friends Animal Hospital in Billings is staffed with just such people.

Appointment at 3:30. Left home to get there early. Construction on Main. Didnt want to be late. Got there 15-20 minutes early. Was told theyd come out for us when a room was available. 90° outside. A/C isnt working in the car (obviously not their fault). Waited until 3:45. Half an hour in the hot car. Gave up and went home. Caused my pet unnecessary discomfort on top of the discomfort they already felt. Why not require masks and open your waiting room in the summer heat? Ill find a different vet. Thanks anyway.

Ive never been treated so bad along with all the people I have referred there, the good thing is they arent holding it against me and found other places to go as I have. I am very thankful for Dr.Pendry that was there till he saw what was going on and got out Im sure. If you dont believe in my review go and do your research and see for yourself do your homework, I wish the best to the people who take the chance and stay I wish you the best because theres better places out there.

Truly compassionate caring staff. I came once with my fur baby and was seen quickly and my fur baby was well taken care of

I love the doctors and the staff. They are so kind and they treat my cats like their own. I have gone to them for many years but then the cost just got out of my affordability. I then returned to the heights veterinary service on Bench Blvd. Dr. Hollond would never overcharge you and was always honest. But, now he no longer treats small animals. So I returned to Best Friends. Not a hard choice. One thing that Heights Vet would do though is give my cats rabies tags for their collars. Having the tags on them let others know that they ARE vaccinated, they have a number to call in case something were to happen and it makes the cats more noticable (sound-wise) to birds. I was told by the staff that they dont offer tags for cats, only dogs. But why? I really wish they would offer it to cats too. Instead, I was told I had to go to the Yellowstone Animal Shelter to get a license.

They saved our dog - literally! Wonderful and attentive service. Can’t say enough good about the vets and techs. Would recommend them highly. Emergency service at night is the best!

Took our pup in for a spay. They kept her overnight and when we got her in the am she looked and felt great. The incision site looks wonderful and she is acting normal with zero problems! Best Friends is the best vet in Billings hands down, and they truly love the animals and care for them like their own!!

They are always professional, knowledgeable and helpful. You can tell they truly care about their patients. I highly recommend Best Friends to everyone who wants their pet to be treated like family.

Their new ‘pull up to check in’ system seems to be getting worse; most people don’t have time to wait 30 min in their car to drop off their pet…

Weve been with the same vet over 20 years.Then our Dog Elvis had an emergency that couldnt wait for his regular Vet. We arrived without an appt they saw Elvis right away & both Doctor & her Staff where patient, compassionate & understanding to our questions, concerns & most of all our feelings. Its been a week, Elvis is great & said he L😘ves his new Doc. So from our Family to yours Thank You & Welcome to our Family Dr.Erickson & Staff!!

Very unprofessional, would recommend taking animals to different vet

This was our first time taking our pets to this clinic and to have their teeth cleaned. Great experience! The staff were informed and helpful, the vet called and gave us updates as needed, and I love that they call our 2 fur babies our kids. Highly recommend them.

We recently switched vet clinics and I’m so glad we found Best Friends! Dr. DJ Smith is the best vet we’ve ever encountered. He truly cared about the well being of my dog and took his time explaining options and answering all of our questions. The staff is always friendly and welcoming. I’m so happy I made the switch and won’t ever take my dogs anywhere else!

They are always great, on time, and professional. I appreciate there kindness and patience with the critters and people alike. When my little boy Y Fractured his elbow they were amazing kind to work with by being kind and responsive. Would recommend them for emergencies and regular checkups.

Dr. Erickson, at Best Friends, has helped us out since the day we moved to Billings and our two schnauzers got sick. They were both diabetic and the insulin they used was not one that most vets used, but Dr. Erickson was willing to help us out, and has every since! She is kind and caring, always takes time to talk to us about what is wrong and what we can do to make things better! Both dogs, Buddy and Rocky have been in the hospital more than once. They both had pancreatitis along with being diabetic. She has always been so kind to them, and when it was time to say goodbye to Buddy, she was so very kind and empathetic to us. He was a special dog and she treated him that way. Thank you Dr. Erickson, from all of us at the Linville home.......

Won’t go here if it was the last vet on earth. They treated our dogs as just a number.

I have been taking my pets to Best Friends Animal Hospital for the past few years and they are the best Vet I have ever had in my life. Everyone there is so friendly and helpful and they adore all animals that come in. The staff are all like family and I would recommenced Best Friends Animal Hospital to anyone! Thank you Best Friends Animal Hospital for being so wonderful and caring at all times...I appreciate each and everyone of you on the staff!!!

Best Friends Animal Hospital is the best vet clinic I have ever been to, which is a statement considering I worked at a clinic for four years. I was amazed by the professionalism of the entire clinic from reception, to the veterinary technicians, to the doctors. I felt like family even though I only came to this clinic after my dog was diagnosed with a terminal illness. The first vet I had sat on the floor and explained my dogs condition to me in a way I could understand so that I could make the most informed decision about his care. The worst day of my life so far was putting my dog down but Best Friends Animal Hospital made the impossible day a little easier. They worked with me to schedule a time late enough that my dad could drive in and had a room ready when I showed up. The veterinarian showed great compassion toward my dog and I, even though I was basically a stranger. I was also blown away when I got a call only three days later that my dogs remains were ready. Even the person in charge of cremation made me feel at home when he called my dog by name and presented me with a beautiful urn and paw print to remember my best friend. Im so thankful I was referred to Best Friends Animal Hospital for a second opinion, this clinic made the last days with my best friend better.

Dr. DJ Smith is Awesome. He actually spent time with us explaining Everything and taking the time to answer all of our questions. Super pleased with the care we’ve received for our girl. Vet tech Andrea is THE best, hands down. My girl was having surgery and Andrea was so nice and reassuring, which helped calm my worries. We didn’t feel like just another number or dollar sign there.

They helped my 17 year old cat pass peacefully. I called to schedule an appointment for it and was scheduled for 7pm. After looking over the bill, it appears I was charged an emergency fee. I did appreciate the time given to us to cherish and grieve both before and after she passed away. It was very difficult saying goodbye but we were not rushed to leave. Thank you to the caring staff who not only treated us with caring hearts but also handle our beloved Snowball gently and with love ❤️

Best Friends Animal hospital is a disgrace and inhumane to the clients who go there. The staff is always changing and it more of a hassle to take care of our Animals than it is to continue to do business with them. Covid or not maybe you should hire and retain your employees. Some of the newer office staff is rude as hell too over the phone.Thank goodness for Moore Lane! Where most of their Employees are going to even doctors.

Until the Covid virus hit, this was the best place to take your pet. But now, the policy is if you have an appointment. you have to sit in the parking lot and wait for someone to come get your pet.[Ive waited up to 45 min. so far with my pet in a hot car] Emergencies get right in, but you dont, you have to wait in your car! Its traumatic enough for your pet to be poked and prodded by strangers, but its even harder on them if theyre alone! [Especially if theyre in pain] I think theyre going too far to protect themselves [and others] from this virus, because if youve got it your pet can carry it in their fur and it can still be contracted! If YOU arent wearing a mask and gloves, I can understand, but if youre protected and everyone practices social distancing and sanitizing as required, this policy needs to change.

I took my dog in at 330 in the morning after she got into a dog fight, which resulted in some pretty nasty wounds. They got me in and looked her over quickly and were very gentle with her. They gave me my price quote before doing anything further and let me workout a couple things before treating her.They listened to all my concerns and tried to keep me and my poor dog as comfortable as possible. They were quick and efficient. Thanks to them my girl is on the mend.

Hours are convenient. Vets and Techs keep me informed and are straight forward. Ive heard they cost more but my experience was actually less than a local competitor. I appreciate the options that are given and explained so that I can choose what is best for my pet. I would recommend Best Friends for anyone looking to care for their pet.

We always get the best care at Best Friends. Everyone from the front desk staff to all the technicians and vets are hands down the most professional and polite staff I have encountered with my pets. We will never take our animals to any other vet.

I have used Best Friends Animal Hospital for almost 2 decades. I cannot recommend their services enough, particularly for serious injuries/illness.

My parents took their puppy there to board, as they were going out of town for a graduation. They simply didnt want the dog to sit in the car during the ceremony. They dropped their puppy off, having to pay an additional $98.00 for a puppy exam, where nothing was said at all. The boarding was $23.00. Upon pick up the following day the puppy had cherry eye. When it was pointed out, the staff flat out lied and said she came in that way. Flat out lie. Even more insult to injury, the staff then add this to their doctored records and proceed to present my father with a quote to fix the eye. Seems this vets office is only interested in denying any circumstance that happens while an animal is in their care, and making money. 0% compassion for upset clients, and Chase the almighty buck.

My family has been bringing our dogs there ever since we first adopted from rescue shelters and they have the sweetest staff. The veterinarians always take amazing care of our puppies and we never worry about them while they are there. I would recommend them to anyone looking for an amazing vet.

Everytime we take Peanut to see the Dr we get great care! Everyone really cares about your animal!

Customer service needs to improve. When it comes to demonstrating service skills they lack of basic knowledge. They are not interested in exceeding customers expectations or trying to provide alternatives for their needs.I don’t know if this is due to lack of training, supervision or lack of interest, but if it is the lack of interest is worst than I thought. Administration should do something about this situation.Although vet service has been good so far.

I had to take my dog in to Best Friends Animal Hospital for a bleeding infected tumor. They got me in the same day I called and were also able to perform the surgery that same day. Dr. Mansur was so freaking amazing! She was genuinely concerned about my best buddy. She talked me through all my different options and I was able to have the surgery done without breaking the bank! The surgery and recovery went great. Dr. Mansur is a talented surgeon and I will trust her with all my pet care needs. Thank you Best Friends Animal Hospital!

My sweet 11 year old lab became very sick about 2 weeks ago. She was hospitalized, and the level of care she she received was top notch. We were able to bring her home yesterday, and were sent home with excellent instructions on her treatments and how to keep her comfortable. This team is the very best.

First time I boarded my dog here, I was very impressed. The staff were so kind and attentive to his needs. The facility was clean and they washed all of my dogs belongings before pick up. It was great that they offered a complimentary bath before heading home. I highly recommend this place!

Took my special girl there and they went above and beyond diagnosing and treating her including physical therapy. I got at least daily and sometimes more phone updates. I went in and was trained how to help her. I felt they were amazingly caring and compassionate. Its almost a 400 mile trip 1 way. and Id do it again in an instant if i had a big issue with my pets.

The staff here is Awesome. I would highly recommend them.

Had a wonderful experience here today. My Boston Terrier had punctured a couple remote batteries today while being gone at the store. I called ahead and asked a few questions and they calmly asked to bring him in and I did. They thoroughly explained to me the medications that had been prescribed and what to do next time if this happens again. Very impressed, they turned a scary situation into a very good one. Neako is now resting and doing great.

Our experience was amazing! You are an exceptional, caring, educated, pretty much perfect animal hospital, thank you for everything! Due to Dr. Smith and staff, Major will be able to move forward into training and become a service dog for a combat veteran with PTSD. Northwest battle buddies thanks all the staff and so does Major Monroe!

We were traveling through Montana when our 15 year old dog, Breezy, began having a recurrence of pancreatitis symptoms, called Best Friends and they put us in as Urgent Care. We did wait awhile as they were very busy but we were given excellent advice and care when we saw the vet and especially by the vet tech Clint. They gave Breezy fluids, meds, prescription can food and the cost was very reasonable. We were very impressed and happy with the care and compassion. We even called back a couple of times for advice and Clint was very helpful, then we called from our final destination for a prescription for more canned food from a local vet and they did that for us very quickly. Wish they were near as I would love to take Breezy to them all the time!

On this the eve of Thanksgiving I am counting my blessings. Dr.DJ Smith and every staff member at Best Friends Hospital is at the top of my list . My 9 year old Doberman Seth suffered a Herniated Disc and was paralyzed 9 days ago. With Dr. DJ Smith’s expert surgical skills and lots of loving care from all the staff, Seth WALKED out of there today! We could not be more thrilled and there are no words adequate enough to express our gratitude. Thank You Best Friends Hospital for getting my kid back home!!!

Took my dog to get checked because since she had been home from being boarded there she was licking and developed spots on her belly and leg. Tried to explain to the young Vet that this started after she had been boarded at their facility but was basically ignored and she wanted to run all these tests. When I said the cost was not feasible I felt as though she was attacking me for not wanting to do as she had recommended. When I chose to leave and just take the medicine I was again made out to be the person in the wrong. I firmly believe whatever is wrong with my dog was a result from the time she was boarded there. They do not like to be challenged.

Best Friends cared for my dog like family from the moment we walked in. They explained every step of Emmas health, surgery and aftercare. They never assumed euthanizing was the best option, and I appreciated that so much. Without them I would not be able to enjoy this time that I now have with my babygirl. Forever a lifelong customer!

Where to begin I have taken my cat into best friends twice. Everyone is so nice. I will admit there is some truth to best friends being expensive but I would rather pay to keep my best friend around. All of the vets that I have seen have been professional and courteous to me, my situation, and my Max. They deffinatly do care about pets. 😸🐶🐈🐕

Worked out well having the tech come outside and get our boys. We still like seeing the vet though too.

My elderly dog developed alarming symptoms in the middle of the night when we were traveling in Billings. Best Friends came up as being a 24 hour vet, so we took her there. We were treated quickly and given good news. Dr. Mansur even called us back later that day to make sure my dog was still doing okay. Cost for emergency care was similar to a regular vet visit in another state so I was pleased.

Can not speak highly enough of Dr. Dan Thomsen and his team. They helped us through the very hard process of putting our dog down showing us nothing but kindness and sincerity. We are extremely grateful for them.

We had an emergency on Fathers day with our cat Nigel Thorberry. The staff and the doctor were very respectful and extremely polite. They handled Nigels situation with such care. They were amazing, from Heather who grated us all the way to the tech who checked us out and went over the treatment. They went so far as to call us the following day to see how he was doing afterwards.. Amazing people..!

From out of town and had to bring our pup in. Both my husband and myself were very impressed with the staff. If we lived in Billings we’d definitely be back here.

I love Best Friends. Ive been established with them for many years. They know me, they know my dogs. My experiences with both medical needs and boarding needs have been top notch. Cream of the crop!!!!

Dr. Gavin is excellent. She has shown her support through both loss of life and new puppies for our family. There is no need for improvement. Empathy is a great quality. Thank you Dr. Gavin.

I have been to this vet multiple times and have gotten great service each time I have gone in. However, I was recently out of state and had an emergency with my cat so I called in as soon as I got off work around 7 pm. I spoke to the emergency vet on call, as it was after hours. Upon picking up the telephone, the vet immediately said to me, Listen, I am exhausted and have zero patience right now. Is this an emergency or can this wait until tomorrow because I am really tired?. I was astounded and hung up the phone. I have spent plenty of money at this vet, and have always appreciated their service and the care they delivered. But this was so unprofessional that I had no words to respond. I am a resident surgeon and work roughly 90 hours a week- and never ONCE in my career have I told a patient that I was too tired to help them. I will NEVER go back to this vet again.

Thank you Dr. Manser, Dana, and everyone there who took care of Marley during his last few weeks of life. Letting go of our old pup was hard but you gave of a little more time and were very compassionate through the whole process.

They have been taking great care of my sons dog. Saved his dogs life a few times. Thanks for your great service.

Ive been going to Best Friends for quite some time. They took care of my Allegra from puppy to rainbow ridge. They now take care of my Zuma and Magnet. Everyone is kind and knowledgeable. They give you options and cost for any procedure -no pressure. Their number one concern is the furry kids. Great hours and after hour care, never a concern if your goof ball dog some how gets stung at 2:00am and is having an allergic reaction.

Picked my dog up from one night being in their care, and he was terrified and covered in his own urine, which to me is inexcusable. Compared to my new veterinarian and his staff, the staff at Best Friends seem cold, uninformative, and not at all what I would call pet lovers nor people-pleasers. I sincerely hope others have a better experience than we did.

This is the ONLY place I trust with ALL my three dogs needs. The level of care, the attention to detail, follow up and evolving technology and advanced care are absolutely unparalleled. I demand 24/7 care for my furry babies. Not only do they provide this, but all of the vets are skilled and dedicated to helping clients understand everything in lay terms.

Best 24hr place to bring your furry loved one. They are so on top of things and compassionate.

Always warm and caring, all 3 boys (canine) love this place!We do as well.

I am new to Billings and took my dog to Best Friends because it was close by. My situation was not an emergency. My dog had broken her dew claw and was in pain. I told them that I needed to keep expenses down because I am working part-time and Im in school. However, I did choose sedation because it was important to me that my dog did not suffer since she is a small Chihuahua. I ended up paying $157 which seemed exorbitant but I went ahead with it anyway. What angered me was that I signed a quote for that amount which included anti-inflammatory meds. Later on, the vet came in and charged me an additional $20 for the bandage, which was not on the quote, so I declined the meds to keep the price the same.To make matters worse, I called two days later to ask them to help me remove the bandage because I couldnt get it off without my dog crying out. Previously, they told me to come in and theyd remove it, no big deal. On the way to the vet, my dog removed the bandage herself. I went there anyway because I just wanted a quick confirmation that everything was fine. Well, they ended up re-bandaging her paw, even though they said it was unnecessary, and then charged me an additional $26 -- all without asking!I will never go back to this vet. This place is all about extracting every last dollar from you.

Outstanding customer service. all staff are very caring towards the animals and owners

Could not have asked more from the staff and Dr. Erickson. They went above and beyond, and saved our gentle giant Leo from a toxin. We were allowed to sit and visit with him as much as we wanted, which made those few really hard days much easier. Thanks is not enough!

Excellent Hospital. Would highly recommend

My dogs actually love going here. The vets are awesome as is the staff. Particularly Brian and Heather. They are so kind to our boys.only had one bad experience with a tech here. hopefully not to be repeated.

I have been coming to this vet clinic for a while for my pets, I took mojo in today and saw a new dr, dr goke and her technicians went above and beyond. Answering every single one of my crazy dog mom questions honestly. It is lovely knowing that your dr cares about your animal as much as you do.I didnt feel I was being sold every service possible.Thank you all so much for your continued help and Dr Goke they should give you a raise for your thoroughness and good conversation. Thank you 💚

Had an appointment with Dr Lindsay yesterday. it was a good experience for me and my dogs. they even cut my meds into the proper size for my dog. it is good to know these folks.

In response to your comment, my name is not in your system but my ex partners is. You guys were money hungry years ago and still are now. It’s my experience and I’m entitled to share it.

Dr Levezow went above and beyond to sort through multiple complicated issues and allow us to make decisions that would keep our pup happy and healthy. Expensive, but getting to the root of the issue after multiple vet visits elsewhere that got us nowhere .and even made it worse, is PRICELESS

DO NOT BRING YOUR ANIMAL HERE FOR AN EMERGENCY WORST PLACE EVERY CAME IN AT 5:21 DIDNT LEAVE UNTIL AFTER 8 FOR ONLY BLOOD TESTS , I SAT IN THE ROOM AFTER SPEAKING TO A NURSE FOR ALMSOT 3 HOURS FOR A 20 MIN WAIT FOR BLOOS TEST RESULTS and now I have to pay for a ER VISIT WHEN THEY DID NOT DO ANYTHING IN EFFORT OF “HELPING”

The staff and vets are awesome with all my pets. I will definitely be back.

I know my dog is getting the best of care when he goes to Best Friends. Everyone is very professional and friendly. My dog had a problem on a holiday ( of course ) and we were so worried about him. BFAH took care of him right away; what a relief that was! And the bill was lower than I expected it to be :-)Thanks you guys!

My cat was dying and they wouldnt see him without payment first. Its was 11 at night and I had no money. They offered nothing but an apology. My kitten died the next day.

The service was excellent!! I couldnt have asked for better care for Macy!! Thank you all so much!

They were very friendly and they took care of my dog very well

Called in search of a stolen dog and was told that if someone brought him in and claimed him as theirs they would not help me. Every other vet hospital has taken info and been quite helpful. Was not impressed with their service

I had a great experience with BFAH in taking care of Binx the cat. Yes, they were the only place open on Sat & w/vet there, but that fact makes them better in my book. They worked out pricing I could afford while still giving Binx the care she needed...Love You Guys! P.S. thanks so much for the follow-up call.

Emergency vets are horrible. They are more interested in your money than helping your pet.

Called them about my cat who ate some tylenol and they said they would call me back with what I should do and they never called me back. Thankfully I reached out to a different vet who had me take her in immediately for treatment. Doesnt seem like they care, but thankful for the vet that knew right away how serious it was.