I called every U-Haul rental location in Bend Oregon. I wanted to rent a trailer. Theres no answer, you are forced to leave a voicemail. And nobody called me back

The truck was disgustingly filthy! They didn’t even bother to wipe down the inside before re- renting. Especially Gross during a pandemic when we rented in April.When I picked up the truck the business wasn’t open and I retrieve the keys through the online system so there was nobody to complain to about the dirt. Owner obviously doesn’t care.Look at these pictures and see if you would like to climb into this filthy dusty old truck and drive it around all day. I called corporate twice and was on hold for over 30 minutes then would have to hang up when we reached our destinations.If you want a clean rental...steer clear from here.

They booked my trip incorrectly and now I’m being charged a $295 dollar fee for something that was suppose to cost about $115. I have called many times, have been told I will be called back and they still charged me $295 without calling me back like they said they would. I’ve waited on hold with corporate now for 30 minutes without an answer, terrible customer service.

The pickup I rented reeked of cigarettes and car deodorizer, and it was much older than the ones that Ive rented elsewhere.

Grumpy old men.

Steve was great

Great service and friendly! Steve was pleasant and helpful.

Steve is a pleasure to deal with. He’s helped me and my wife a number of times with trailers and Uhaul trucks and will definitely continue doing business with him.

Easy peasy

I got the truck!

Not good, uploading video of horrible experience soon, and they double charged which was not authorized or legal

Great service