I came to them asking about my tablet, files not accessible, and my external hard drive. Left teaching them that you could use a external hard drive from my tablet. I learned from YouTube, thanks. And then they took my external hard drive to the back, wouldn’t even let me see what they were doing and came back out to report its was corrupted and would be very expensive to recover my files. Though last time it was connected to a computer it worked fine. They know absolutely nothing I can’t learn from YouTube and I guess just the few minutes it took I became more knowledgeable then them.

Rude and un willing to help.

Extremely rude staff. I asked to speak with a manager and the customer service rep spoke to the manager extremely loud in my ear in Punjabi and I eventually got to speak with the manager Javier and he was extremely unprofessional as well. You would think for a large company they would have better customer service

Brought my computer in for a check-up because programs kept crashing. They found some Malware and removed it, they also did a tune up on it and it only took a day even though I was quoted for 3-4 days. I am so happy with their work as my computer is almost as fast as it was when I first bought it.

Brandon was excellent help today! He was able to fit us in perfectly. He was super fast and incredibly helpful in replacing my broken phone.

Do not purchase your computer or warranty through Best Buy or Geek Squad

Sharing your customers information with the FBI? wow! Unbelievable!! i hope your company dissapears forever and Best Buy goes bankrupt.

BEWARE!. If you do not purchase your computer or warranty through Best Buy or Geek Squad and they damage your computer while in their possession, they deem themselves not liable for damages. I took my laptop in under Sony warranty per Sony request. Laptop was sent away for repair. came back unrepaired after 6 weeks and new damage was inflicted on my laptop. Cracked and bent case. I sent it in because my space bar stopped working. They told me I have to speak with Sony about the damage and not only that, the manager talked over me and would not answer my question fully. I guess the only thing I can do is call a lawyer. Funny how companies do not take responsibility for their actions. Best Buy & Geek Squad will no longer see any of my business.

I showed up 5 minutes early as directed, ended up waiting 15 minutes after my appointment was scheduled then left. I was not even acknowledged by the staff. They were under staffed for the amount of appointments they had.

The cell phone protection plan is garbage. The employee at best buy told me if my phone is broken my fault or not I would receive a NEW one and not have to pay. Now after filing a claim Im told I will have to pay $100 and best case scenario is I get a refurbished phone.. and you guys are just keeping my phone for a week without any emails or phone calls letting me know what you are doing to my phone (fixing or replacing). If your looking for a warranty just go with your service provider. This in my opinion is not worth it and I now know not to buy any further warranty for ANY products from best buy.UPDATE: They say 2 - 5 business day turnaround to send you a new phone or contact you letting you know your phone is being repaired. Day 6 and i still dont know anything. Called them throughout the week for a status update but all they tell me is we havent sent your phone back yet.. no kidding!! thats the whole reason Im calling you guys.. veryunorganized.UPDATE #2:So it has been 21 days since Geek Squad has had my phone. There have been exactly ZERO updates on my account/status. I have called in at least 5 times now. 2 times I was told they were sending direct messages to Head Office and would contact me before the long weekend... Well its Tuesday after the long weekend and they never called. So I called again this morning and talked to a supervisor. Although very kind, and wanting to solve the problem I was still only given a sollution that the last 2 supervisors had done which is message head office. So now I have to wait another day and hope that they actually call me back with a status update. Also the supervisor was nice enough to give me a $25 best buy gift card for the inconvenience so far.. (which is small compensation for me paying $400 for a plan where you hold my phone hostage for a month).Anyways that is a lot to read and probably decipher as im a little heated up writing these, and trying to give you guys my honest experience. I will continue to update when/if i get my phone back.FINAL UPDATE: I did end up receiving my phone about 4 weeks after initiated. They sent me a new phone (and by new i mean refurbished) and so far its been about a month or so and the battery is completely faulty and wont hold a charge for half a day. Constantly dies at 20%. And also the touch pad on the screen is buggered. It constantly clicks places which i am not pressing so typing texts takes a couple tries in order for you to not look like your drunk texting. Like i said earlier.. i would do your homework before pulling the trigger on the Geek Squad Protection Plan. Take it for what it is, this was my honest experience.

Asked for this to be cancelled 2 months ago and still taking the money, Not happy at all made 3 calls now!

Scammers impossible to cancel your subscription

Worst customer service over the phone ..the customer service rep transfer me 5 time and then advised me after giving all the I do I was not in the account and that the credit card was under my name but couldnt cancelled it and was playing games and after talking to mgr in Surrey geek squad they confirm it they still didnt want to help ...Never again but esp for cell phone ...

Dont use this company . Really!

SENT ME BACK THE WRONG PHONE AND WONT SEND ME THE RIGHT PHONE BACK???