My insurance company recommended Service King. My appointment went great, a very friendly lady named Bernadette appraised the damage and we left. Before our appointment to have the repair done, I got an a call explaining they couldnt match our pearl paint and recommended another shop. The honesty and professionalism I appreciated very much.

Call center made an appointment and when i got there the manager said i needed to wait for progressive inspector at the parking lot and couldnt drop off the vehicle- They dont follow protocol and wasted my time and they had the audacity to asked me to wait until the inspector showed up, NEVER AGAIN! SINCE GREGS COLLISION SOLD THE BUSINESS ITS NOT THE SAME- WONT DO BUSINESS WITH THIS COMPANY EVER AGAIN! I WAS A LOYAL CUSTOMER FOR 15 YEARS.

Service King did an excellent job on my car. I give them very high marks for their service. The work that was done on my car made it look brand new. Once again I would like to extend my appreciation to Service King for a job well done.

I did not have a great experience with Service King Collision Bellflower. To start, I was greeted with a terrible attitude on the phone and in person. I was treated like a little kid by the two employees who interacted with me. I explained what service my car needed. I have already taken care of the insurance part. Since my insurance already sent me the money, I told them I would be paying out of pocket. When I arrived at Service King, There were no signs that show where customers are supposed to park or where to go for help. Instead, I was greeted by a woman who just stood next to the drivers side of my car and stared at me. She did not introduce herself. All she said was, What are you here for?! She was oozing with a bad attitude, as if I had just run her foot over or worse.I still tried to explain that I had an appointment, I need my car fixed, my insurance referred me, my insurance gave me the money already, and I will pay out of pocket. The lady preceded to say, We dont do repairs here now, and we have been sending cars to Torrance. She asked if I would be ok with that, and I agreed. She stepped away and came back with a man, who proceeded to warn me that it might take a long time for my car to be fixed. My vehicle only either needed a new bumper (which was available) or a simple repair. I had to explain my situation again for the third time. The guy didnt listen. He kept telling me that they no longer had a contract with my insurance and would be better if I took my car somewhere else. At this point, I did not have the energy to explain my situation again. So, I left. They wasted my time and turned me away while being disrespectful. Ive told them over the phone what insurance I had, and they couldve said they dont have a contract with that insurance anymore before making an appointment. But, it didnt matter what insurance I had because I was going to pay in cash! The truth is that they didnt want to do such a small job, so they turned me away. Oh well, another business was able to help me.

Great job repairing my scraped bumper and fender in a timely manner

Great quality work, prompt service, and good customer service. Happy with outcome

Great communication via mail, text and phone. My Prius catalytic converter was stolen and I was referred by my insurance carrrier to Service King. From day 1 they kept informed about the status and progress of my repairs. My car was ready BEFORE the due date given to me. Thank you!

Terrible attention and bad work, I do not recommend them to anyone!!

Too long waiting, 2 months and they never sent an estimate to the insurance company

There were parts of the car that werent put back together the correct way. Went back multiple times after they called to say they completed the job but they never finished. The car was there for over 70 days! Its still not done! I took it back after speaking with insurance. Im taking it to dealer to correct the horrible job Service King did and to repair what they couldnt finish. Also, they lost the rear license plate, registration and vehicle manual. They said they dont know where those items are. 2018 Encore. The pics are only some of the incomplete job. Theres a lot more internally. Interior has grease stains and very dusty inside. The paint job is coming off already from the outer door molding. It was a horrible experience. Promises after promises. The pics are after they said the car was done lol! Service King = joke.

Friendly staff and quick service

The service is really good. Theyre fast and they keep you updated with the progress of your vehicle.

I came here because my insurance referred me to them. They took too long to fix my truck which had minimal damage. Charged for parts they didnt change. Never again.

Ive had to use Service King in the past, so I decided to use them over more time. Not 5 stars because communication could be a bit better. Other than that, and more importantly, process was smooth.

Their repair work is excellent and they work well informing my insurance of estimates, work schedules and timeline. Theyre communication with car owners isnt so great. You have to call constantly for updates because this location doesnt seem to update their online repair tracker advertised on their website.

If you need auto body work. This is the place. They are very professional. They make sure that all your questions are answered. They arrange transportation to and from rental car locations. They even return your rental once your car has been taken care of. You can go on-line and see the progress of your vehicle. Awesome body and paint work. They take all insurances. No matter how small or large, they treat you like you are royalty.

I had an appointment this morning at 7:30 they were very prompt touchless estimate and very professional answered all my questions.. if need a body shop service King is the one!

I’ve been here for several repairs for accidents with multiple cars... can not say ANYTHING negative. Best repair and service shop ever! Always go above and beyond to get you a great finished car! The customer service is excellent too! Kind friendly staff and phone calls and texts to keep you updated promptly. Thanks so much service king! Hope we don’t have to come back but if we have more accident repairs we will sure come here!

They were expedient and friendly. Who could ask for more?

My customer service experience exceeded expectations. Everyone from the front desk to the back end was friendly, helpful, knowledgeable and professional. My car was ready earlier than promised (that never happens!). Cost was very reasonable and lower than originally estimated. Quality of work was excellent. Erik and Kyle are the best! Highly recommend Service King to anyone who needs body work.

They lost my wheel lock, ordered me a replacement and sent it to the wrong address. They said it would take a week and its been 3. My tire has had a leak this whole time and I obviously have no way to fix it without the lock. So today I have to figure out how Im going to go get this lock, since I hey sent it to the wrong location, while I STILL have this flat 🤦🏻‍♂️Also, they just dont know how to return a phone call and just do a poor job in customer service overall. The girl I spoke to was always rude and never returned my calls like she said she would. The manager doesnt seem to care about customer service either.

Wow! My Mitsubishi was damaged I was stressed. But good thing my family and I have great insurance with USAA and I didn’t have to sweat. The night my car was damaged, I immediately called AAA they took it to a repair shop and my insurance took care of the rest the next morning. Long story short my insurance company assigned my car to Service King, they kept me updated every step of the way everyday, text, calls and emails. Yesterday when I got home from work, my car was in the drive way and it looked newer then ever I was so happy to be back in my own car! Thank you service king! I didn’t have to lift a finger through the process and my car looks great. I highly recommend this place if you have good insurance, of course there is a deductible but it’s worth the pay. Thanks again!

My car was wrecked and my insurance recommended this bodyshop. They took over a month to repair it and after I got it. It still didnt work. I called customer service for help but told me theyll call me back. They never did.They also charged me for repairs that never happened. Im taking the car back tomorrow.

Diego Figueroa and the staff at Service King provided exceptional service. Unfortunately I am a returning customer, but I would not take my vehicles anywhere else to get repaired. They even towed my car within an hour of me placing a call for service.

I regret not going with my gut feeling about this place. Right from the beginning, when I dropped off my vehicle, the older woman at the front counter was useless. She asked if I had been helped and I told her I wasnt. She then turned around and ignored me. Upon picking up my vehicle, I informed them that my $500 deductible had been waived. At this point, Gregg comes out from his office with a printed email claiming that I had to pay the deductible. I showed him an email, from my insurance company representative, clearly indicating that my deductible was waived and he did NOT bother to read the email. I finally had to give them the telephone number to my insurance company, for them to call and verify what I was telling them was true, because they did NOT believe the email I had showed them. After 20 minutes of waiting for them to call, I finally was told Yes, your deductible is waived... You have to understand that we have procedures that we must follow! I completely understand policies and procedures, but as a paying customer the last thing I want to hear is about a business policies and procedures. On top of this, I left the rental vehicle there, as I was told by Enterprise and Service King staff, and asked for a receipt or some type of proof indicating that the rental car had been dropped off. The same woman at the counter then said something like, I cant give you a receipt and I dont know why people drop off their rental cars here, they should drop them directly at Enterprise... The worst customer service! I will not recommend this place to anyone I know.

They did more than what needed to be repaired passing my expectations which I liked, the only thing I didnt like was the handling of my car like someone drove out of the driveway not slow enough and it scraped underneath

This place is a joke and should be shut down!My wife wrecked the front end of her vehicle. Through our insurance company, we opted to take the vehicle to Service King. Initially, I was told to take the vehicle in to have an estimate of charges done on the vehicle, and take I could not leave the vehicle as Service King had to submit the charges to my insurance company. Subsequently, I scheduled an appointment days later to bring the vehicle back have it worked on. To my surprise, I was told that the appointment was for another estimate and not to start the work on my vehicle (I SHOULD HAVE SELECTED ANOTHER BODY THEN). After showing my frustration with their service guy (or lack there of) Leo Duran he decided to allow us to keep the vehicle there.I was promised that my vehicle would be ready within 7 days and it was “ready” within the allotted time. Sadly, I did not have my vehicle a complete 24 hours before I discovered I had fluids leaking from either the radiator or engine. I immediately took the vehicle back to Service King and was told they forgot to connect a hose to the radiator and told the problem was fixed. A day later, I got call from a guy who identified his self as “Jason, The Manager” who heard that we had to return our car for a leaking issue and asked that I complete the customer survey; and if I falsified the information on the survey to say that they did an excellent job on my car...he would provide me with a gift card of some sort for my troubles. Needless to say, I completed the survey but clearly stated I had to return my vehicle but was working with the local shop to rectify the issue.We took the vehicle home again, to find out it was STILL leaking fluids. Extremely irritated, I took vehicle back to Service King to hear them try an apologize for their negligence. My vehicle was kept for almost 2 weeks as they scrambled to see what was wrong with my vehicle. When I called to inquire on the status of my vehicle, I was told that the vehicle was taken to the Chevy dealership just to confirm everything was done right...which I had a hard time believing a body shop had to take their work elsewhere as they had no confidence in their own people to do the work.Service King should be called SERVICE SCUMS as their service and work sucks! I would avoid this boby shop at all cost if you want your vehicle done right.YOULL BE HIGHLY DISAPPOINTED TAKING YOUR VEHICLE HERE!!!!!!!!!!AVOID THIS PLACE!!!!!

The lady who answers the phone needs to have better mannerisn / better communication!

Good servise nice customer servise

Since I started bringing my car here for maintenance services, The total expenditure due to daily breakdowns has significantly reduced. These guys are great professional whom you can trust with your car. they are always very polite and have great care for their customers. I recommend them withot any doubt!

Just picked up our car and it looks better than new. Richard took very good care of the car and us, even finished the job early. Thanks!

Shout out to Service King. Even being sent there by insurance co. You guys do excellent service. Legit, and professional 100%.

Very good.customer service advisor Greg was very good .On time delivery good way of up date good job....

Service was great repair was perfect and repair was completed in the time promised. they also kept me informed every step of the way . I recommend Service King to get your auto body repair

I ran I to an unexpected damage on my vehicle and the first shop I thought about was service king. This will be the second time I go back for their services. They make any insurance claim less of a hassle. They are constantly sending you updates about your vehicle and repairs. The team also has great costumer service which is always a plus.

Avoid if you are a Tesla OwnerI got in an accident with my Model 3 on June 14, 2019, and immediately contacted Tesla about what body shop to have my car repaired. Service King was recommended for me and I followed their recommendation. Then my nightmare began!First they estimated that it was a total loss, but then they reversed and said that they can repair it. I was dealing with the birth of my daughter (2 weeks after the accident) and did not have time to question them. I trusted them because they were referred to me by Tesla.For 3 months, I was given excuses for why my vehicle was not done. I was patient, and never complained once. I gave the benefit of the doubt that this is a new vehicle and parts may not be available.But when the vehicle was supposedly done and delivered to me, I discovered that it was “not” done and that maybe the delay in repairing the vehicle was because they do not know what they are doing.When I got the vehicle back, the back bumper was not attached properly, the backlights were installed crookedly, a large unpainted patch on the inside of the trunk was not painted AND the ultrasonic sensor was not installed correctly.Back it went to them, and I had to waste half a day taking it back and then ubering back home. Extending the rental was another hassle.Supposedly they repaired the issues and I went with my wife 10 days ago to pick it up. It was late in the day and I just took the car. Once I got home, I am trying to open the glove compartment and it would not open (it worked when they dropped the vehicle) and additional sensors are not working.On Monday October 21, 2019, I make arrangements for them to pick up the vehicle and repair it. I tell them that I will be out of town for a week and give them location of the vehicle and my brother contact info.My brother also notices that there is a plastic cover over the front right wheel well that is installed correctly. (see pictures)I come back from my trip to discover that it was NOT picked up. Then somehow, I decide to open the Frunk and there I discover that the front cover of the batteries is missing and other things are broken. (see pictures)The people working there are nice and courteaous but I am confident when I say that they have no idea how to repair a Tesla and their quality control sucks.

If youre considering bringing your car here, first stop by the doctors office and have your head examined. If they give you the OK signal, find another doctor and get a second opinion.They still have my car after FIVE WEEKS, and I wont be getting it back until next week at the earliest. According to the rep I spoke with on the phone, they waited TWENTY DAYS before ordering the parts needed. Meanwhile this week, before learning this info, they had been blaming Tesla for the delay in receiving the parts. Now that I called them out on the delay of work (which Tesla verified for me), Im hearing all kinds of excuses, but what Im not hearing is what they are going to do to make it right. What can they do? Ive been without the car for 4-5 weeks. I really needed it this weekend and its not going to happen. They cant compensate me with repair costs since we werent at fault in the accident and the other insurer is paying for repairs.The 3 week delay in bothering to work on my car is not the only issue.They ordered the wrong part (just found this out after it was already there waiting for 4 weeks).Their system for letting you know the status of your car is heavily touted, but a total joke (it still says they are in the process of disassembling my car and assessing the repair!). It was texting us updates that essentially boiled down to dividing the number of days left until their original estimated return date (Oct 25), and giving us a percentage. This stopped for some reason once they hit 53% complete!Weve had to call them multiple times to get someone to call us back for status updates.When we took the car in (a Tesla electric vehicle), it had 130 miles of range, and I watched it tick down to 60 miles before we started calling asking if anyone was going to bother plugging it in. (After all, theyre a Tesla-certified repair shop and should know that its very bad to allow it to drop to zero.) They assured us theyd plug it in. A couple days passed and we received an alert from the Tesla app telling us the battery was now dangerously low and needed to be plugged in immediately. We had to call them several more times to try and get this done. Since they cut off mobile access to the car, I cannot actually verify that they ever plugged it in....I took my car here because Farmers said they were a Farmers Guaranteed Repair Center and Tesla has them listed as a Tesla-certified body repair shop. Needless to say Ive been in contact with both Tesla and Farmers about their abysmal performance.

They are bad business and dishonest. Quotes are not true, you will pay more than double what they say. Emails somehow only give you what they quote. But the hidden fees wont be in your email. They dont know why that part didnt come through. Customer service sucks and they dont care.

I had a great experience! Im so impressed with the customer service - the ride to enterprise, complimentary service, regular repair updates and my car was restored with a new shine!

I used Service King for collision repair in2015 and even at that time their service was Great. This time I went back for a issue that had developed recently concerning the site of repair. So I called to ask and then went in for assessment and they addressed the problem by ordering a bracket that needed replaced with no cost to me. I delt with Dustin the Production Manager he was polite,friendly & professional and did the repair as warranty of orginial repair.Requiring collision repair isn’t an enjoyable thing but Service King tries to make it less stressful ,which I so appreciate.

Thank you Service King! Dianas customer service made it a great experience. I love my car again!

Yeah I just want to thank Anthony for all his hard work and also Jason general manager he was very nice and I Kind an I really like the work on my Escalade Cadillac very professional work .I will be bringing my cars here for now on .they were very friendly people very easy to work with just wanna say thank you guys and can’t forget the Young ladies behind the counter Thank you also.

Horrible service overall. My truck got towed here after A COUPLE WEEKS from being vandalized (Due to miss communication between them and MY insurance) many calls were made between them until it got towed. We told them many times that the truck had liquid poured into the gas tank along with the many scratches around it (Also noted on the invoice!) They still turned on the truck once it got there BEFORE INSPECTING IT. They ruined the engine on a 2017 truck and it has been sitting with them and the dealer they brought it to for almost 2 months now. They added thousands of dollars of damage. Dont make the same mistake my family did by letting your insurance or ANYONE recommend this shop.......Also, Weve contacted the BBB (Better Business Beauru) about this and they wont respond to them. Do not trust them, they cant even own up to their OWN MISTAKES

They treat me like a family

Consumer beware. This shop is horrible. Had my suv repaired a year ago, got rearended. Everything seemed good when i picked it up. Fast foward to now, was making an unrelated repair underneath and seen how much care they took to fix the bumper and reinforcement. They missed placing some bolts on the reinforcement bar/tow hitch. The bottom of the bumper cover was not bolted down to anything. I took it back so they could correct the problem and couldnt do it right the second time. They used the wrong year bar and got a used bumper cover with broken tabs. If they are doing this type of work on visible repairs I can just imagine what shortcuts are being done in non visible repairs. Dont let the shine fool you. If you get your car repaired here double check their work before you drive off the premises.As you guys can see. The owners didnt pay attention to my post. I have taken the vehicle back and they did a bad job the second time. They have had my suv for 30 days as of today in their shop. Beware and inspect your repairs and paint jobs thoroughly before leaving this shop.

Job was not done well and a guy named Robert completely disrespected my dad. When I recieved my car the bumper area was sticking out and the edges werent painted nicely.

My first experience with Service Kings was on the repair of my wifes 2011 Elantra. They did an amazing job on fixing the side paneling that was damaged from a fender bender. So when I was hit by a flying object while driving my 2010 Malibu I didnt hesitate to return. Angel and Lesley did an amazing job of explaining what was fixed and even went as far as to show me the damaged parts they replaced. When I first saw my car after repairs it looked like it did the day I purchased it!! They even gave it a quality detail to make it shine and make this experience overall a really good one.If you are looking for a quality shop with honest employees call Angel at Service King he will take care of you.

It is so hard to find Customer Friendly oriented business now days. Not only did I find that at Greg’s Collision. The quality of the team at Greg’s is Superior, I was told my truck would look like a new truck and it did. A friend referred me to Greg’s and I was a little hesitant at first based on how far it was from my home, It was defiantly worth the drive.Thank you Team Greg’s Collision!Anthony

Every one is friendly, very polite

This is one of the WORSE auto places around DO NOT GET FOOLED BY them. they took in my truck and only partially fixed it, never corresponded with our insurance or us to fix the whole truck that was involved in accident. DO NOT TRUST THEM.. they try to double dip on filing two claims so they can get paid twice. I had to take my truck to another auto place to finally have it fixed. I would never recommend this auto place to friends or co workers.

Great service, awesome work, friendly staff, and vehicle bodywork was done fast and efficiently.

Love this place great costumer service

This place takes a massive amount of shortcuts, these guys cant seem to do anything right. I had to take back my car the total of 8 times and for some reason its falling apart no where near where my minor collision was. The paint job was not done very well it started to bubble and fall apart only a year from the job. The insurance company agreed to let me take it some where else. and talk about rude service.

Excellent

I was referred to Gregs from a co-worker..She could not stop bragging about her awesome looking paint job. Had to go out to the parking lot to see for myself.... Shes RIGHT... could see my reflection just like a mirror. Well now there are two of us taking walks to the parking lot to show off our cars. THANKS GREGS!!!

Got rear-ended. Gregs did a decent job on repairs (maybe 4 stars). A few months later when I noticed something wrong that they had missed, they totally blew me off.

Great experience. Professional service. Angel promised and delivered.

I cant believe I went back...There I was, in a drive thru car wash before heading to work... And what happened, water began to gush into my car from the door that was repaired by this location. This never happened before, so I felt that I should reach out to Service King customer service to see if maybe I could go to a different location because I really didnt want to come back to this one.I was connected to the District Manager who offered to send me to a different location but he reassured me that coming back to this one would be an amazing experience... He was nice, friendly, and I believed him...Sadly, that wasnt the case. I returned here early on a Friday morning (a few days later than I promised originally but I communicated this) which Karen the lady at the front desk promised would be the best time to come in. Arrived at 810ish AM and was told that Jason (the general manager, who I was promised would help me himself) would come out. Lets just say, that I still dont know what Jason looks like.I waited for about 45 minutes with the promise that he would be out soon after 8:10. Finally, I asked Would I be able to come back different day? As I had other errands to attend to.Well, Karen went to the back to let them know what I requested. She came back and said he was coming so I was definitely surprised when a lady named Diane came to the door and called me to my car in the most frustrated tone.Okay, its a busy day... I understand... I did ask if I could come back a later date.She was not at all empathic and sounded like she was just trying to get me out of there...I explained the issues and she said explained theyd call me when they had information. Around noon, I called because I hadnt heard from them yet. I spoke to James on the phone who also wasnt dismissive... Basically he told me the issue wasnt part of the repair and the weather seals were worn out. I understood that but before I could even ask how much it would cost to replace he said he wouldnt eat the cost of it unless it was less than $20 in a rude voice suggesting hes not responsible. I didnt expect that but politely asked him for a quote. He said hed call me back with the quote and he didnt call me back.Mind you, he didnt even touch the second issue which definitely was part of the original repair... Theres still a loud cracking noise when I put down my back window... But forget it...This place is still the same... The service isnt better... The people dont care about customer service nor the experience they deliver.

Your insurance company will tell you dont need an appointment, but the receptionist at service king will tell you otherwise.

The team at Gregs worked on my rear bumper only, however, when I picked up my car, a part was missing inside the car. I talked to Mike the Production Manager to let him know what had happened. He was very rude and unhelpul. He told me they handt even touched that section of the car. Days after he texted me to tell me they were gonna replace the missing part. They never opologize nor explained to me how the part when missing. Do not take your car here! This is not a reliable place and honesty is just not their best quality.

Terrible service! They left my car in terrible condition and didnt fix everything they were supposed to! When I brought my car back they refused to service my car saying it was like that before. I hate when people lie. GREGS is full of ignorant liars!

Good service ,nice employees

About a year ago I took my car to Gregs and it was totalled out. Then recently just crashed my new car and they estimated 2weeks for it to be completed Greg was very professional not to mention two days after taking my new car to Gregs my other car gets hit n ran now I have two cars at Gregs and I wouldnt want them anywhere else.

Great customer service!

Good job 👍

Just horrible all the way around

Great shop

Photographed an event here recently - clean, professional facility.

Made me wait 30 minutes to get helped. I was the only person there. Receptionists were too busy talking to themselves to help me. Couldnt get a straight answer from the adjuster.

I took my car for some minor repairs and when I picked it up it had broken pieces from the shifter...the workers are so inconsiderate they dont care about your car....last time I will take my car there...I shouldve goggled them before...

Bad service...Bad quality...

Great service

Repeated repairs for the same issue.

Very clean, friendly, and professional