Bought my first new truck in over 10 years from Beckley Auto Mall. Chad Fox helped out with the purchase. The people were good to work with, nice, honest and didn’t try to pull the wool over your eyes. Would definitely buy here again

I found the staff to be pushy, rude and above all uninformative. I called with a simple question about available vehicles and I was drilled with how much do you want to spend? Well I could tell you if I knew what you want to pay.... how do you want to spend??? IM THE ONE ASKING THE QUESTIONS, NOT YOU!!!!!! THEN THEY RUDELY CALLED BACK EVEN AFTER BEING TOLD DO NOT CALL ME!!! You shouldnt waste your time with this place

Love the people at the beckley auto mall. I have bought 2 vehicles here and the service department is second to none.

They did a good job finding me a truck.But once I was out the door that is where they stopped. I was promised a second set of keys and they have never followed through.Every time I call I get a different excuse.I let the fact slide that they should have put new tires on it before they sold it. But I was told there was a second set of keys and they should have delivered on what they said.

This organization attempts to get you to come in in order to find out the price of one of their listings. As a consumer I want to know the price point of a listing BEFORE I come in to know whether or not I want go any further with it. I believe most consumers think like this. Just take a look at the website for used vehicles and you will see what I mean. None of the listings give a clear listing price or ask you to ‘contact us’. This is not a good way to do business. Please put clear BAMSRP on your listings.

Customer service is lacking, to say the least. I have taken my vehicle in three times for scheduled appointments- servicing. Each time I take it in, the man working the desk (Jim, maybe?) acts like it is a huge inconvenience for him to service my vehicle. My last new car that I purchased was from Lewis Nissan. No matter what I dropped my vehicle off for, every time I picked it up from them, it was not only serviced but detailed inside and out as a courtesy. Beckley Automall doesn’t even put down paper floor mats to protect my flooring from the oil and whatever else is on their shoes. Very very disappointed with this establishment as a whole.

I had been looking at a certain model for a week or longer and was planning to travel an hour to this dealership to make a purchase over the weekend. The website was showing 33 of this model in stock. Yes, thirty three. I called ahead and was told, “Oh, we don’t actually have any of those in stock. Our website is messed up.” Please call ahead before you waste your time. I’m not sure what’s wrong with their website that couldn’t be fixed in a week, but I kind of feel that this was being done purposely to get people on the lot.

Everyone was super nice. I got exactly what I wanted!

They had a vehicle in stock that I was interested in purchasing. Told them that I would like to complete the transaction same day. Cash deal. Couldnt get anyone to call me back. Im happy that business is so great that they can turn down full price cash offers. That or they want to finance vehicles. Best of luck to you, I know I will not be shopping here again.

After posting this review the service manager Johnny Rowe reached out to me immediately and went above and beyond to make sure my truck was fixed and that I was completely happy. I am very pleased with how things worked out and I will continue to do business here. Everyone has a bad day from time to time. If you ever have a service issue go see Mr Rowe and he will take care of you!Old post:1 StarWent in for a speed sensor replacement that was covered under my extended warranty. Technician broke the sensor off and said he could not get it out to replace it. I was told it would cost me $850 to fix it. I told them no thanks and that I would fix it myself. When I got home I found out that they had broke the sensor off. They also did not put my bolt back in that holds the sensor. I was able to remove the rotor and knock the old sensor out in about 30 minutes. I would have expected this service from a small garage in the middle of nowhere. However with this being a GMC dealership I find it completely unacceptable! I will not be returning to this dealer. I will take my business to Crossroads Chevy from now on.

Excelente service ! Alex great sales guy !

Personnel was really fantastic super nice didnt have a long wait exceptional service

Wonderful people and great service.

Over priced on used trucks. Charge for work that was not done will never go back for anything

I highly suggest jamie jesse hes a awesome sales person.would be worth your time to look for him upon arrival.a to z he covered all bases made sure i was happy b4 anyone else .Thanksbeckley auto mall u have a 5 star with review from me because of jamie jesse

We have bought several commercial vehicles from this facility. Customer service is always their top priority. I’m sure we will be doing repeat business again !

𝐍𝐞𝐰 𝐂𝐚𝐫 (𝐄𝐯𝐞𝐧𝐭 𝟐𝟎𝟐𝟎): After having issues with my old car I was ready to upgrade to a newer model. This car lot had a 2016 LaCrosse and knowing how much I loved my 2013 model I decided to upgrade. My experience with the salesman (Chad Fox) was great. He answered every question I had, was available every time I dropped by, called, or texted. He was professional and friendly beyond measure. I literally CAN NOT speak more highly of how great of a worker he was and how much better he made my car buying experience, However, On the listing online and per the salesman himself the car came with Android Auto. Unfortunately Once I bought the car I found out it did not in fact have that. Fortunately after researching I found out that all I needed was a software update. What was surprising was they were not willing to cover the upgrade even though it was listed as the car having it but it was only a $50 charge so i didnt mind paying to get done what needed to be done. This car featured a Push-to-Start feature which Im sure everyone is familiar with at this point except for the shop workers because when I took the car in to get the Android update they scraped my push to start button. Now with plastic buttons Im sure its not that big of a deal but this is a powder coated metal painted button so when it was scraped it was engraved (probably someone not paying attention and tried to Jam the key in) and you could feel the scrape every time you pressed the button. When I called In and told them what happen they told me to drop by to show the manager of the shop. I get there and the guy is saying We didnt do it sorry for 5 mins straight until I say well unfortunately for you I have pictures dated before and after you received the car. The tone quickly changed after that and the man walked away for a few and came back and said Look we didnt do it, but we will take care of it to make you happy as a Customer. Me literally not caring about winning a fight just replied Ok whatever fine because all I cared about was just getting it taken care of and getting out of there. I attached pictures as proof. Here is my Advice for my overall experience for all 4 visits to this location:•𝐀𝐕𝐎𝐈𝐃 𝐓𝐇𝐄 𝐒𝐇𝐎𝐏 𝐀𝐓 𝐀𝐋𝐋 𝐂𝐎𝐒𝐓𝐒•𝐓𝐡𝐞𝐲 𝐡𝐚𝐯𝐞 𝐠𝐫𝐞𝐚𝐭, 𝐩𝐨𝐥𝐢𝐭𝐞, 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 𝐂𝐚𝐫 𝐒𝐚𝐥𝐞𝐬𝐦𝐚𝐧𝐎𝐥𝐝 𝐂𝐚𝐫 (𝐄𝐯𝐞𝐧𝐭 𝟐𝟎𝟏𝟗): Took my 2013 Buick LaCrosse to two different locations to get my transmission checked. First a Firestone Location in Charleston WV. They told me the Transmission was a sealed unit and they couldnt even look at it. I Then scheduled an apt with this Buick Dealership in Beckley WV to have them look at the transmission. They ran the computer on it and although the computer may have told them some accurate information about a problem with the 5th solenoid once I got the car back from the inspection it was driving 3 times worse!! I didnt know what to do other than having a full transmission rebuild (Which is what Beckley Buick recommended and it still may need Im not sure). however, a day later i was out to eat with a family member and he was pretty knowledgeable with cars. He offered to look at it and lo and behold This cars Transmission is NOT a sealed unit and it actually was OUT OF TRANSMISSION FLUID! There was a small leak and overtime it dripped out. HOW... IN THE WORLD... DID Both Firestone and BUICK NOT see this?... Look the people were pretty nice and all but I was about to spend $2800 for a transmission rebuild! and they couldnt spot that a hose connecting to the transmission was a little wet??? It begs the question did they even look at the transmission at ALL?? or did they just hook up a computer to it and scan? I understand if its protocol to do that but cmon guys this is crazy....

Took very good care of us.

Things went very smooth. Drew Steplowski was most helpful. The dealership accepted the estimate from the insurance company and we only had to pay our deductible.

Saleman was rude, didnt want to help because I didnt have a man with me

The worst auto repair service in Southern West Virginia 👎🏾

I have had to take my vehicle in a couple times for this and that and theyve been GREAT! Today I kind of had an emergency and them guys told me to bring it in 30 minutes before they closed and hooked me up and fixed my truck!!! Thank you Brian!!!! You rock!!!! 100% satisfaction every time Ive been there and that service after the sale is so important!

Trying to find out the amount I owe to pick up my truck from the service department is like pulling teeth. 😡😡😡

The Salesman Nathan was very knowledgeable friendly & hardworking. He answered every question we had before signing anything & every question we had after. He worked hard to get to the price I wanted/needed. The Sales Manager was also up front & very helpful & friendly. We never felt rushed or pressured to make a deal. Also the Fiance Manager worked very hard to find & get us the APR% rate we wanted & actually beat our expectations. GREAT PLEASE TO BUY A HASSLE FREE, STRESS FREE, WORRY FREE VEHICLE!

They were able to get me in spur of the moment due to an alarm issue. They ordered the part & it arrived within a day!

The buying experience was great. We had a wonderful salesman and they got us in exactly what we wanted. Our “service” after the sale has been awful. We have taken our vehicle on two trips out of state and on both trips something has happened. The first time we were out of state we had to take it to a Chevrolet dealership and it took the Service Department at Beckley Auto Mall over two hours to even answer the phone during regular business hours. The only reason they answered at that point was because I spoke to one of the Sales Managers who actually went up there on his day off to make sure they answered the phone and approved our repair. I called yesterday to schedule another repair and was told we couldn’t bring it in on a Saturday because they only do oil changes on Saturdays. Not even a month and a half ago we took it on a Saturday and had our second problem with the vehicle “diagnosed”. Apparently they’ve “changed things a bit” in the last month. Brian, who I spoke with, told me that if we lived in Beckley we could get a loaner vehicle. I guess only folks who live in Beckley can get a loaner? I’m sorry we didn’t see that on the contract we signed to buy a vehicle from Beckley Auto Mall. It’s really a shame that such a positive buying experience can be ruined by a service department. I think we made a huge mistake buying from Beckley Auto Mall.

There was grease on the interior door panels, steering wheel the mechanic left behind. Hand prints on the headliner on the drivers side. On a previous visit they rotated the tires and did not reset the sensors. 3 total service visits same thing. Grease or oil left on my hood. .basically the car was much dirtier than before I took it in. Not even a courtesy wash. Looks like the service writer would have noticed. All the service was in the am. The mechanic must have worn dirty uniforms. Not likely to take the vehicle back. Oct 12 the saga continues. Tbc with pictures if I can

Quick friendly service

Everyone was nice, the salesman was great, don’t really like the car itself

Our salesman was Chad Fox. He was such a great person. We felt so welcome and the sale went very well and easy. He helped us through every step by step process. We Financed a GMC Acadia and absolutely love it. What we didnt understand inside and out of the SUV he explained right down to the very detail. He was the best. The place of Business was very clean and the atmosphere was very welcoming. Not to mention this time of year I couldnt help but notice all the Toys for Tots collection they already had. I was very happy to see that.

Im very upset because the person was helping me didnt make any effort or try to help me at all. Makes me wonder because I was black or just didnt care. No help! Make me some type of way. He was nice, but as a salesman he was trying hard enough. I would never come go back there again. Worst experience i ever had . It is what its...

Best car buying experience ever. delivered my new car right to my door.

Bought a new truck only cause I wanted the truck, was treated horrible and like a number and a dollar sign. Trust me when I say find another dealership I did 5000 miles later when I bought another new truck.

Excellent service today, got a inspection sticker in minutes

Everyone is very friendly at the service center. This was my third visit for maintenance and the staff is always extremely helpful and the waiting area is always clean. They appear to be very thorough, so worth the wait.

Great service, quick and very friendly and helpful service staff.

Excellent customer service. Buying process was very easy

They always have great service. I have to take my work van there for its oil changes and all service issues, if any. They always have it ready for me in a reasonable amount of time. They always do a great job.

They were super helpful in getting my 2020 Terrian

Issues with my vehicle seem to be ignored due to normal wear and tear. They fixed a lot of things wrong with the truck under warranty but the undercarriage is rusting they said it was normal for a two-year-old truck come on also struts and shocks had rust on the bottom they were not covered either, for the money you pay for vehicle I dont believe that GM stands behind their products as well as they should. Who is at fault for all this good question.

Selection great service better than most other car sales around. Let me know what was going on every step of the way. even though all sales agents were very busy the day I was in. Got a great deal as well

Top notch customer service both before and after the sale. I’ve had 2 trucks and both have been purchased from BAM. Their service department is one you can always trust and depend on. Stop by and ask for James for the best buying experience! Jim or Brian in service are also a pleasure to deal with and the technicians are always happy to go over things with you.

They changed the oil in my GMC and did a great inspection on the whole vehicle and found things that I would have never thought about. My hat off to them, for thinking about my wife and myselfs safety. My wife drives the vehicle the most. So, they helped both of us.

They got meningitis within a day to get my car checked out was pleased with the service

I had purchased my vehicle before moving into the area. They did not question one thing when I had an issue they scheduled my appointment and repaired my vehicle in a timely manner and without any fanfare. Great Staff in the service department.

We have had at least three poor experiences here. The original one involved being completely blown off by the salesperson after asking about a used vehicle. He clearly wasn’t interested in selling us a car or truck unless new, and was borderline rude. The prices are also not very negotiable and higher than and dealer outside of the area. Drive an hour in any direction and I can almost promise you will save money. The service department is a disaster. One time went in for an oil change and waited from 830 till 1500. Only to find out I was basically forgotten. The next time the staff was clearly either annoyed or bothered by my questions, concerns and ended up escalating an verbal altercation with a customer. I assumed that regardless a professional should do a better job of managing their emotions. I have three other family members with similar experiences. We will not be returning.

Went to buy good used vehicle and they had one just being done up 2012 Silverado

Was there for oil change . The staff was outgoing and friendly. I love when people do not know you, but shows you greatest amount of respect and laughter.

First-rate staff, very friendly and professional. A very clean and modern facility. An overall pleasant experience--highly recommend.

Everyone is so helpful and nice.

Very polite and helpful and Professional

Everyone is really nice they work with you no matter what. I bought my car and they treated me like family.

I will say that my salesman Jacob was great. However, I hate that he has to work with such scum bag managers. I bought my vehicle from them on New Years Day while I was home on leave from being Active Duty Air Force. The back right tail light seal was broken and there was moisture inside so they told me just to wait until I got to NJ, take it to a dealership, and they would fix it. Well, life got in the way and I’ve been busy so when I went to get it fixed they said they wouldn’t cover it. I guess a man to man handshake agreement is null and void these days. Typical. You won’t get my business again.

I liked the staff but, not a big winner of drawing (and its been a 5$ Lowes gift card Everytime at all the other big lots. SCAM!!!

So we brought our 2011 Acadia in for its second oil change since we got it. We drive an hour and 40 minutes to do this, since it is required that we get it changed at this specific dealership in order to keep the warranty. Of course, this is not a desirable thing. For this reason alone, I will not buy another vehicle here. Anyways, last time we came in they said everything was fine. This time, they say it needs 2 front struts, a ball joint, and a battery. Ridiculous! Of course, I didnt get the thousand dollars in repairs done because I work on my vehicles myself and dealers are way overpriced. It is just amazing that all of this bad in such a short period of time. Not to mention, the air conditioner doesnt work most of the time anymore. If this keeps up, I will never buy another GM product again.

Bought a Ford truck from them in 2013, good deal still no problems with it. So decided to go get the wife a vehicle and chuck the salesman sold us GMC canyon the hadnt been run thru the service center. So needless to say it had a miss in it so we couldnt bring it home until a week later. We finally got it back drove it 4 days and it hardly starts and then it will shut off on you when you drive. So we called them and told them to come and get it we want to get something else. So they said they would make it right and trade us out of it and get us in something else we liked but that didnt happen. Just a bunch of lies. Gave us the run around like they was trying to everything they could just to put us back in the same truck. So next time it brakes down we will get lawyer and take it to the next level. Thay wont get no more of my business ever again. Not a good place to shop.

Bought a new Enclave, was having it detailed and a few other things. The staff was great. Will definitely do more dealings with them

Bought a new 70g truck that came with scratches....lol. They did get them fixed, but what a struggle. Very unprofessional, caught salesman in a few lies...glad its over. Will never buy or recommend anybody to this place ever. They definitely need to tighten up salesman and some management. The old saying.... S/

Great experience, no hassle or pressure to buy. Jack was great to work with!

Brian Hodge at the Service Department is a straight shooter who understands autos and who is honest and dependable. Jim Ratliff has been pretty good to me, too. Take all of your GM cars to this garage.

Had car problems while traveling. They promptly got our car in for repair, settled us in a warm waiting room and soon had us back on the road. What service!

An excellent experience. I will purchase my next vehicle with them. Very nice people.

My husband has bought used vehicles from Beckley Auto Mall. We have been very satisfied in the prices, the length of life of the vehicles, we will always go to these ppl 4 all our vehicles.

Good friendly service. Were very helpful with purchase and always been pleased with service department check ups.

Great dealership to buy a vehicle. Ask for Chuck Bentley. Very great sales man.

The service is always outstanding! Everyone is very friendly and the staff is always helpful.

Very nice staff. These guys work with you.

Even tho we had a few snags in the process ( my fault) they still took all the time needed to help me get in the truck I wanted for the price I wanted. This makes My second purchase from there and I couldnt ask for better service. Steve Keown the sales manager was very attentive and made my buisness there feel wanted. thanks again

They were very friendly and helpful with my decision to purchase the vehicle. I will recommend them to others.

Awesome dr great staff

I would Highly recommend my friends/family servicing their vehicles at Beckley Buick Auto Mall. Beckley Buick Auto Mall service department is very clean, friendly, professional atmosphere with quick accurate work to vehicles

Bad repairs i never buy there rude

Will definitely do business again here again... We worked with Hunter and he went above and beyond with great customer service !

Bought a used GMC Sierra SLT in great shape looks new.. Guys were friendly and kept me updated on everything.. Price was great too... Did wide internet search I know

Great place to buy.... excellent customer service and service center

This was in the summer of 2018. I was in town for work. I had several visits to this dealership. I called several places just for service on a chevy truck, crossroads needed a week or longer several times. I was able to get are chevy truck in and out at beckley auto mall in less than and hr. This place is usually really busy, probably because they do a great job. I even had a warranty issue fixed without any hassle. When you average around 1000 miles a week and dont really go more than 50 miles from beckley , you can only imagine how many hrs a week this truck was used. Thanks again to all the guys in the sevvice dept for keeping this thing on the road.

William tilley was so helpful, but I didnt get the car I wanted. I traveled from Christiansburg Virginia .took me 2 1/2 hours to get their.plus I could get that vehicle here for alot less money. I understand that it is a small business. So I know prices are higher. But I really wanted that vehicle. But otherwise I had a good experience with Willey tilley.

After hrs but Nick, detailer, was so accommodating. He rocks!

Bought one car, decent service! Went back to try to trade in, wouldnt even consider what i wanted only what they wanted to sell me! A 2018 buick, i belive they needed to sell, overstocked. Supposed to call, and let me know about loan, im guessing didnt get it or would of gotton a call, like to keep you guessing! Nice! Ill never go back, theres more than one dealer in wv. Dont know where they get their credit scores, but mine is way higher than they say, more interest i guess. Way to help the poor man! Not even worth a phone call back to tell me either way.

Nice dealership, reasonable place for car repair, their staff & mechanics seem to be very knowledgeable

There ok just need be more polite in service dept. Very rude girl works there.

Its a good place to have them to work on your vehicles

Very helpful and friendly people.

Was once a good place to shop, but not since the new owners took over.

Very good business keep up the good work

Great service and very nice people that work there

Great parts and service group. Courteous, friendly, and knowledgeable

Awesome service..Hands down best employees

The service department was the rudest group of customer service people Ive ever dealt with. I dont know how they are still in business

Very good ser and i plan to continee to get ser there

Great professional people and service Jennifer in service is top notch.

People very nice and helpful.

The customer care and service is greater than anyplace Ive ever been.. Will be returning for future vehicle purchases..

Very nice people with excellent managers, great product in trucks

DO NOT BUY A CAR FROM THESE CROOKS!!! Transmission went out at only 40,000 miles! Was only two months over warranty! GM customer care practically laughed at me over the phone - wouldnt help me at all. They offered to do a diagnostic teardown of the vehicle that would cost me $1000, yes that was just to tear it apart to find out what was wrong with it. I was told I would be responsible for the parts laying all over the place afterward, and paying to put a defective transmission back together again to get it off the lot! I chose to take my vehicle to AAMCO in Princeton where I got a reman transmission for just a little more than the price of a diagnostic tear down - no probs since and it came with a 3 year warranty. This Stealership would not allow me to tow my own vehicle off the lot before I paid them a parking fee for every day it was on the lot - nearly $100 a day, and it had been there a week as they were deciding not to help me at all - CRIMINAL!! Cant believe General Motors took bailout to continue to pump out crappy cars and pass on the cost of fixing mistakes to their customers. But we are smarter and thats why your lots are free of potential customers these days - having to make money now with recall letter scams and diagnostic fees - $100 just to hook your vehicle up to a scan tool - SAD. If youre looking for a GOOD vehicle, do yourself a favor - go up the road and buy yourself a Kia with a 10 year and 100,000 mile warranty - GM would NEVER offer that!

The dealership found a way to get the payments down where they needed to be. This was the quickest, easiest, best overall experience Ive ever had buying a vehicle.

Great experience. Got me exactly what I wanted in a truck!!

Great place to buy 7 trucks and still the place to buy one

Great place to shop for new and used vehicles.

Awesome.