The car was filthy on the inside and out. There were face mask left inside that were used. It smelled like car pee and cigarette smoke as well. The roof had stained food on it. I went back inside and told the person at the counter who came out and said he would put it in the system. I told him I would not be charged for smoking when I don’t smoke and he needed to be aware of how nasty the car was. Today I returned the car early only to see that I was charged $141.25 instead of the $77 quoted on line when i booked the rental. So Avis has the nerves to charge you double the price for turning a car in early. I’m going to my bank to dispute the charges.

The van was filthy. It needed to be washed, vacuumed and the windows had sticky stuff smeared on them. The wiper water was empty. We were on a time crunch so we didnt have the time to wait any longer for it to be tended to, so we cleaned it ourselves. When we returned it and mentioned that it was filthy we were told that they were sorry and that they must have been busy. Im pretty sure there were no covid precautions taken since it was so dirty. We had to spray it with Lysol ourselves. Needless to say I will not be recommending this rental place to friends or family. We have rented a lot of vehicles in various places and we have never had a problem like this.

It was very easy, and very friendly staff. Car was clean and felt safe driving it although I had never driven a car like that and was in much traffic in large towns..Upon return had no problem dropping the car off. No stress.Very enjoyable experience will use them again when needed.

I usually get a very reliable car that is comfortable and fuel-efficient. I love that I dont have to pay extra to add my husband as a driver. When I have rented a vehicle with mild issues they immediately exchanged it for a better running car without any hassle. I have recommended to everyone in my family to use Avis when they need to rent a car.

The team at Avis makes renting a vehicle easy and more importantly faster than the other guys!. I highly recommend the Southeast Texas location at the airport to anyone needing to rent a vehicle!

Very friendly staff. Easy access. Very easy to get things taken care of

The employees are always friendly, service is prompt and I will continue to choose Avis as my first choice.

Easy online rental. Quick pick up and drop off.

Rental was smooth and easy. Car was what we expected. The charge for insurance including loss of sales is ridiculously high, especially considering most peoples insurance covers rental with the exception of loss in business - which is, quite honestly, extorsion on Aviss part. This ruins what otherwise would be an enjoyable rental.

It was easy to operate the app service especially for a first time user. The car was nice and exceeded my expectations of what I was getting. It was simple to change my return date and the services are fairly cheap... I was over all very pleased with my service and will use again in the future.

They are very professional and helped when no other rental company wanted to rent me a one way rental I really appreciate them

Radio was powering off by itself. The passenger side window was missing the cover. I had to call and report the missing cover. Rented a SUV guess I ought to have stayed economy or mid-size.

We rented from Avis while my husbands truck was in the shop. We had to extend the rental several times and Avis was so patient with us about having to extend it.

Didnt like the experience involved with this transaction. Attempted to turn the vehicle in early learned I wouldnt receive a refund due to the method of rental. 2nd the vehicle smelled of heavy cigarette smoke. Avis is fortunate that I use to own a detail service and took the time too eliminate that foul odor. So, in reality Avis owes me $250.00 which I dont expect too receive.

Great place to rent a car especially if you work for the government. Extending your rental is reasonable and not expensive.

All right counter people were knowledgeable and took care of us well

Lost my business. I will never rent another car from this company again. Rented for a week received a car that was previously wrecked with a different color bumper and bad wheel alignment. Turned car in full of gas to be charged a extra 33.00 dollars anyway. Not happy at all.

Car was not clean and when I went to return the car 3 days later no one was in the office yet they were not supposed to close for another 2 hours.

The workers they have know our more respectful and nicer. They dont look down on people

Great service the best customer service around. They are always helpful and kind

Because I got a free upgrade to a four-wheel-drive truck because yall ready for me there was no questions asked to resume making excuses

Great customer service and fast service

I went the airport location in Beaumont Texas ....the agent Tyler was very professional and got it right the first time. My transaction was seamless and quick. I wont be using the other company anymore...Avis from now on!

The car itself and price was good. But at the end of my contract and no extensions theh wanted me to bring the car back to them. Which was reasonable under normal circumstance. But my husband had to come home for family emergency in Virginia. Then hurricane Delta came through port Arthur near where was to be returned. The company demanded we drive 1000 miles from VA to TX into the hurricane to turn car in by sat morning. Mind you Delta hit the area on Friday. We asked to turn it in early or a day later to avoid the potential dangers of the hurricane. They threatened criminal charges if it was late and extra fees frpm $700-1000 of it was early or late. Waiting to hear from them now because they said they open at 9am on Sat. But airport dont opem until 10am. We parked car freshly washed , vacuumed and full tank. And dropped keys in Dropbox. Had to get to our flight in Huston.

Very friendly service

Employees suck. The guy with the glasses has no pleasure to be there

I have had perfect customer service. The Buick Enclave that I rented was very nice. The price was excellent. I will rent again from Avis.

Kenny, Cade and Dallas always make sure I am satisfied with my rental cars. This location is convenient and parking my car at the airport is always easier than trying to catch a ride to and from. Customer service is outstanding.

Helpful.

I tried to call to reserve a car 2 months in advance because we are needing something very Pacific and thought maybe they could help... I called 10 times with no answer and the call center was NO help at all .. I talked with 3 different people and no one could help me .. When I finally got ahold of someone in the office in Beaumont He was very rude and of course couldn’t help me with what we are looking for.. total joke of a company. Customer service definitely needs some work

I am a Preferred Plus member who works for DuPont. I travel 40+ weeks per year and always rent from our corporate supplier (Avis). I had the occasion to drive to Beaumont Texas on business from Tennessee and rent a car so that my wife could drive our personal car. I made the reservation online for the Beaumont Airport, and found out that the local Avis location was open from 9:45PM-10:00PM on a Sunday night.When I arrived, the agent told me that the office was closed to Local renters at 6;00PM, and only customers that flew in were serviced. I stated that I made the reservation on-line on the Avis App, and noted that there were no exclusions noted. He again told me in a louder voice that the location was closed to local renters.... and they only took reservations for the incoming flight.I again showed him my reservation, and told him that the corporate website said nothing about the incoming flight limitations. He again stated that they do not rent to local traffic at that hour. After many back and forth discussions, he finally gave me my rental....This operator was rude and belligerent to a high profile account holder (DuPont), and should be trained to be much more gracious, regardless of the circumstances.I asked him for his managers contact information, and was told the business card was on the counter.This location is apparently an Independent Operator for Avis, and as such can make its own rules. I highly recommend that the other renters who want a car in Beaumont, TX consider their options before using this Avis location.Respectfully,AGS

The employees always go the extra mile, always professional & smiling.

Great until I had to swap vehicles because of a bad tire. But they gave me an upgrade.

I have been renting a car from Avis for almost 18 months straight. I was given the choice between 3 dirty vehicles on my last rental. Avis employee was not accommadating at all. Ended up with a vehicle with dirty tissues on the floor and stuck in the handles on the doors. Good customer service is what keeps customers coming back and after this experience combined with other past experiences, I may switch to Enterprise or National.

Customer service is always excellent! As an Avis preferred member, they make it easy to pick up and drop off. Definitely my go to place for car rentals

Jason Worthington is excellent. Makes my rental convenient and always delivers a wonderful experience!

I made a reservation online and prepaid for my reservation. I needed a courtesy pickup and scheduled my pickup for 1pm. I started calling the store at around 10:30am to confirm and set a good time for someone from the store to get me. I called 4 different times and every time it rang several times before transferring me to the National number. The first two times I just hung up as soon as the automated system picked up thinking Ill call back soon. The second two times I went ahead and stayed on to talk to someone. The first time I got hung up on as I was explaining the issue and he asked me well why do I even need to contact the store. I said, I just told you that I need a courtesy pickup. Thats when he hung up on me. The second time I spoke with someone, again, I explain that I cant get in touch with the local store and I need to have a courtesy pickup. His first question was well why do you even need to contact the store. Okay this is twice theyve asked that, weird. Again I said, I just told you I need a courtesy pickup. He says to me well what do you want me to do about that. I said I have no idea, I keep calling the store and getting transferred to yall, the National number, so you tell me. He said he cant call out and Im just gonna have to keep calling them. I mean seriously? I said no, Im going to need to cancel and need a refund for the 1 day I prepaid. He says he has to transfer me to a supervisor to authorize the refund. So he gets on and says I just spoke with the previous representative and he says you want to cancel. I said yes and I need a refund. He asks what is the reason I want to cancel? Are you kidding me, you said you spoke with the previous representative. So I explain it to him again. He said well its not our problem you cant get in touch with them and he cant waive the cancel fee. So I asked the supervisor, so I pay for a vehicle to rent, I cant get in touch with the store so I need to cancel and youre telling me youre going to charge me a penalty?? I told him I am contacting my bank and not authorizing any payments to them. Guess what, the supervisor hung up on me. And this is their National number, not even the local store. This is how Avis conducts business. This is why people forget they even exist. I only went to them because I am Wyndham Rewards member and they are partners so you receive discounts. NEVER again.

FAST CHECC OUT

Need to rent a car? Avis is better than Enterprise, you dont need ALL the required information. I rented a full size SUV and had unlimited miles...

I love those guys!! They always take care of all my needs!

These guys do a good job and go above and beyond. They saved my Leatherman from the ground paws of the TSA. They usually have things not in the online inventory for unusual renting. Call them and ask.

The staff was great and i had no idea what to expect with this being the first time i rented a car. The only complaint i had was that i am used to driving a F350 and i rented a small car to drive to Orlando from Texas. The car was a little to small, but I cant complain the roughly 2000 mile trip cost me less than $100 in gas. I nearly spend that a week going to and from work. i will know better next time.

Fast service, reasonable rental price and most friendly staff.

Great customer Service skills, Jacob and Kenny was great. I dont know which one gave me some suggestion, but Thank you so much for that, blessing to you. The younger young man. Kudos to that team, I love that team.Great and Thank you so much.

The staff was very helpful in getting the reservation and car ready and even stayed after hours to complete my reservation. With-out them, I would have been stuck in Beaumont when I had car trouble as I was driving through to Houston. I dropped the car of the next day with a super easy and equally friendly day staff. If there were six stars they would get it. Oh yeah... car was great too.

Dont rent to AVIS!!!!I a chose AVIS because it was the “cheapest” one. Not at all!!! With the extra charges and tolls i ended up paying doble the price of the car!!!! Me best friend rented a car for the same amount of days than i did with another company and she paid NOT EVEN HALF of the amount of what i had to pay with taxes and tolls! And we got the SAME CAR just different colors!!!!!!!! I call Avis cause 2 month later they charge another “fee” to my card and they told me we will send you an email with the contract and the explanation of the extra charges in 1 to 4 hours.... its more than a week now and still NOTHING, i call and they just say “its on its way”.....Don’t use AVIS!!!!! Get another company!!!!!!!!! Save your MONEY and TIME!!! I just canceled the card :(((

Fast pickup and drop off. Courteous staff. Competitive online prices. Clean cars.

I really liked the cheap prices and the free car upgrade.

Cool employees rent here all the time for personal and business but dont make a mistake and have to extend your rental because it gets costly.

Great service and clean vehicles

The best ever,I cant say enough about the professional and just plane common everday politeness shown

Customer service was great!

Friendly staff made extending and returning easy and quick. Best price in town and my car was clean and new and a joy to drive.

Nice selection of vehicles to rent at reasonable prices. Join avis rewards for special deals and offers. My go to place for rentals.

Ive used Avis all over the country and am a preferred plus member and this location always exceeds my expectations by far. The staff is amazing, and so helpful and understanding. Cars are always newer, clean and run well.

The Best Ever ‼‼

The staff at this location is wonderful! We always rent from this location and we never have a problem with it.

First time renting a car, was exceedingly pleased

I reserved a car at this location ( frequent customer) and had to return the car 5 minutes after closing. I tried calling the location for over an hour to let the know and when i finally spoke the the associate (Dadd) there he told me that if i drop it off 5 minutes late, he was going to charge me for another day! Horrible customer service and will be taking my business account else where.

Every time I come to this location, Kenny and Cade exceed my expectations and keep me coming back. Had a recent rental where the App said they had no cars, called the location and not only did they find a car for me but Karley stayed after hours to make sure I got the rental. I can not say enough about them and their attention to detail, ease to work with and their customer focus.AVIS overall could learn what it means to be customer focused and the true meaning of we try harder from Kenny, Cade and Karley.Outstanding people and will continue to only use them.

The car was great but I was told that my prepaid rate would be held for 28 days it wasnt it was only for the first week the other 3 weeks I paid 60 more a week

I have always had a great experience at this location. Employees are always very friendly, I am usually in and out with my vehicle in a few minutes.

Worst customer service i ever seen, I reached there on time to drop car, but they are closed and charged me for another day too. very rude with customers on phone. I never go with this and I dont suggest this

Great price.

Friendly staff at Jefferson County Air Port rental they also gave info to where the vehicle I rented could be purchased

Very easy process.

We reserved a car here and needed to return it during early morning hours. We were told by Avis the location is closed early morning and there is no key drop off facility. We tried calling the location directly in case their central call center had insufficient information. Location was impossible to reach. Avoid if you can.

Do you have a door open for Thanksgiving?

Horrible customer service! Reservations done online and received confirmation only to arrive and be told they had no vehicle for us.

My go to spot for car rentals

Fast. Easy.

Easy in and out at Beaumont airport

Great experience

Smooth, fast and cordial

EXCELLENT SERVICE

Although the airport is in low demand, the staff is available throughout the morning and part of the afternoon. Insurance they have vehicles available for when needed.

Rud e