Took car this morning 7/23/2021 to have one tire changed. It took over an hour and then they also destroyed the face of my rim. Scarred and left the rim looking horrible. They obviously don’t know how to use a tire machine. Also overfilled the psi by 10psi. I expect a call from corporate due to the way my car was handled. I am appalled by the damage they caused.

Now I see why they have bad reviews. Had an appointment at 11:00am for tire rotation/balance and alignment. Dropped my car off at 10:30am. Called a little after 1:00pm to see if was ready. Lady said they haven’t even started stating they just finished the appointment before mine and it will be another 1 1/2 before my car will be down. Like really I need my car back. I have things to do. Picked up my keys and they didn’t apologize or have the decency to call me and let me know it was going to be longer then expected. WORST CUSTOMER SERVICE EVER. NEVER GOING BACK TO THEM AGAIN!!!!!!!!

Always felt pricey.. maybe my own fault since they usually did good work.Came to them with one issue on my vehicle, that cost me $1,000, and another issue coincidentally(?) popped up the very day I picked the vehicle up from them. I bring it back to them, and I am charged more than $500 to fix this new issue, with recommendations on more than $2,000 worth of work now.Oh, the $500 fix, didnt fix anything. They did offer to take the car back to work on it again, but I got tired of draining my funds down this place, and my car. I will only use them, if I have no other option available.

Very disappointed....so I went in to get my struts done alignment and censors..took 3 to 4 days had a job interview I almost lost but a friend lend me their car so they took off $200.. when I did get my car back, the springs were put on backwards so I had to go back for a 5th day to get it fixed. my uncles was the one who pointed out the backwards springs...they fixed it I ask them to tell me everything that was wrong with my car cause they are professionals...I was told there was nothing else they mentioned they did not know what the noise was 🤔.....so after I pick my car up for the final time. I find out my sway bar link is now broken but it wasnt before because prior to that I took my car to jiffy lube for low arm controls, brakes and etc. So now I have a new problem I know they fixing and breaking things on my car at the same time and now they wanna charge me for what they did but they told me nothing else was wrong Im a young women and I feel like Im getting hoodwinked

Told me he couldn’t fix my tire because the hole was in the sidewall, but the hole was literally in the center of the two middle treads. Basically just tried to take advantage of me to buy a new tire smh

Very expensive and slow compared to other mechanics shops in town, but you absolutely get your moneys worth. Theyre very generous with their warranties. Youll get lasting fixes, but they arent cheap or fast.

Been using them for years..they do good work and sometimes they seem to be a bit high..my firestone card comes in extra handy for this reason and I have 6 months to pay it off,interest free..

Me and my family are on vacation. My appointment was at 8:00 am. Xavier got me in and out within an hour. Fast and professional.!

I was having some suspension issues with some engine abnormalities. They said it would be about $100 to do an inspection to see what was wrong and when I went to pick my car up a few days later I was told to take it somewhere else and didnt address any of the other issues. What a joke Ive taken our cars to Firestone plenty of times for repairs in the past Ive never had an issue this one is terrible.I guess my point is there are things on my car that they could have and should have fixed or at least called me and talk to me about it but did not. Just took the inspection fee and didnt want to work on my car afterwards.

I had firestone destination le tires. One of them burst within 2 years. Went to the closest Firestone which happened to be this location. I was told they dont have destination le and will replace with similar one like ecopia and given estimate for $50 to 60. After waiting for 2 hours and at 6 45 pm, I am told price is $142 now since the tire is ecopia. We would have gone to another tire shop if we had been told upfront the correct price. They wont budge from the new price. Very unprofessional.

Wild ride. Took one used right after purchase and they did great; swapped out the tires, lifetime alignment, fluid changes, etc. Took another (used) there right after purchase, the check engine light was on due to an exhaust solenoid.After charging me nearly 1500$ to do a number of repairs, including new power steering hoses, and assuring me the leak was only in the hoses (and not the reservoir) and theyd been replaced and the car was inspection ready, only 24 hours later the check engine light was back on, the power steering fluid was empty, and it was like they hadnt even done anything in the invoice. On my way out the power steering even made a sound and I was assured it was just some air bubbles in the new lines.Whatever the issues, the car is certainly not inspection ready, power steering is not working, and Im not sure why I bothered to pay for diagnostics that shouldve been applied to the repairs if they couldnt even figure out what was wrong and all the problems returned within 24 hours of departure. What a rip-off!

Made a appointment for 11 am at 7:30, they never confirmed it. So I called and he said yeah bring it in. Dropped it off at 11. Came back at 3. They never touch it. Had to come back next day, they never offered discount or anything. Terrible customer service.

Was there for bout 5 hrs no big deal had back brakes done notice a burning smell an my rims where hot. Never did they mentioned I had bad rotors anyway had that done somewhere else.

I like it

Scheduled an appointment online as their website showed they had tires I needed in store for the Baytown location. My appointment was reviewed and approved for a Saturday morning. Upon arrival the woman asked why I chose the brand of tires I reserved? I said because they were the ones I was reviewing and that they were shown to be in stock at this store. She said they didnt have those and when she looked for others, I was told they had to be ordered or I could drive to Beaumont to get them! Why in earth would my appointment be approved for the service I requested and parts not be in store!? I even waited 4 days for the appointment! I quit using Firestone years ago because of poor customer service and oil changes that either was filled with not enough oil or too much! Never again will I waste my time with Firestone! I went to Discount Tire as I normally do! They greeted me with a smile and had what I needed! Good luck to anyone that uses Firestone. Hopefully you have better luck than Ive had..

Have no idea what they are doing and they are scared to do their job! They are wanna be mechanics!

Single mom, this is my only vehicle, Xavier works me in this morning to get me back on the road.

Dropped off my car at 9:37am. ONLY 37 MINUTES after open for a 30 min wheel alignment and it was not touched till 4:30pmIf your that short on techs and have that many cars keep your customers updated i should have been apprised of the 5 to 7 hour wait (a Courtesy call if customers being gone for more than 2 hours in there still 8 cars ahead to find out if they want to take it somewhere else)POOR MANAGEMENT SKILLS

Always great service and very honest. Thank you Xavier and Mark.

Slow service. They have no communication.. he told me it would be total 1.5 hours. This is ridiculous. I know Im on the clock but come on..now another 1.ugh I will choose another mechanic shop next time

Had appointment and they got me in quick. Great people here

So I got 2 flat tires this past Sunday and my insurance place said this was the only place open on Sundays which I was fine with but I show up here at 8:30am with my car on a flatbed and they just drop off the car and leave because I didnt see a sign saying that they werent gonna open. Well I waited there till 10:30am and they never opened. I called the firestone in deer park to see if they were open and if they knew anything but unfortunately they didnt know much besides that this location was having staffing trouble due to covid, which is completely understandable but if youre aware your shop cant open then you should at least leave a sign posted at your door. Because of this I had to get another flat bed tow truck to come for my car and take it to the one in deer park.

Horrible job paid 850 and they didnt put hose back right

I went into the business today and ask could they change out all my lugg nuts and put new lugg nuts on for me. This in professional dude tells me no. Say that its a safety hazard that the lug may be stripped. Now tell me do you sell tires or not? And no the luggs arent stripped, went to Jiffy Lube got them changed wit no problem. Not my first discuss wit this Firestone in Baytown, never again

Totally not prepared, no technicians and leadership. Will never waste my time or money.

Super helpful best auto mechanic s around

These guys are so nice and so helpful

Beware to clarify all the details of your vehicle before scheduling out a service. I have a 2019 f350 dually that needed a tire rotation and an alignment. They asked for all the information the needed on the truck and said they could do it. I got there at the 1pm scheduled appointment and was told they could not do the alignment because the truck is too big. If they cannot handle the size of the truck and have all the information on the vehicle they should have never set up the appointment waisting my time and their time. Causing a loss of money for my business.

Slowwwwwwwwwww. Several people standing around doing nothing. Took 6 hrs to change 1 tire.

I need an alignment they work me in

The worst customer service of my life, the person at the reception when i went to him on Saturday afternoon, told me that he is not providing any services today but i can come on Sunday i asked if i can reserve for tomorrow Sunday he said it’s first come first serve no appointments, so on the next day Sunday i was the first but after waiting long time like 40 min when i asked him why my car still outside he said there is appointment before me, i just reminded him about his words and took my car keys and left, he doesn’t deserve the position and place.Regards

My girlfriend took our car there to change a tire and she told me that the customer experience was terrible. She scheduled an appointment online and she got there 15 minutes late because the tire we needed to change was low so she was driving slow for safety purposes. She arrived to the store and Hazi didn’t greet her and made my girlfriend wait for her to help us with the excuse that she was we other clients but she wasn’t helping other customers. Is not the first time that this happens.

I had an appointment for a tire change at 11, got there at 10:30. My vehicle hit the bay at 12:15... it took over 2hrs for them to finish 1 tire

Get the job done. Some of them aint too friendly and Im a regular.Update to review, 12/2020 have gone for my job many times. Maybe 10 plus, each time they have been totally respectful and courteous. Updated to 5 stars.

Awesome friendly services the people are awesome you ask questions and they answer professional

These guys always take care of me, dont try to sell me things I dont need, and are always quick.

Its hard to figure out where to start. I have been a customer for years and since management has changed at the Baytown store I will be takin my business somewhere else. A visit with appointment that wasnt honored a week ago and a bunch of sad excuses from manager Xavier. In addition no explanation of invoice or findings. No courtesy call to update me on vehicle not ready at promised time. As if that wasnt enough there was a female employee in store without a name.badge visible.and no face mask even though it is clearly posted n highlighted in lobby. Today my better half is in to replace a tire n was met by same manager Xavier, Jessica the female associate n a third party all displaying no regards for face masks and no social distancing practices in sight. After callin the store Mr Xavier again had alot of excuses I advised him that I would be posting the picture of no one wearing masks. He only replied that he removes it when on phone...that doesnt explain the other 2.

Unless you plan on selling your soul for tires i would steer clear

Theyre pretty good. Seem to be honest. Willing to beat someone elses price.

Had an appointment at 10:30am. When I got there. They guy said couldn’t help me cause the appointment was scheduled for 10. Which I was not aware of. Told me they could get to it at 3 or 4pm

They took care of my needs, though a 10 minute tire change turned into a 1hour & 45 minutes wait time before my tire got fixed. My 1 hour for lunch turned into 2 hours. Wont do that again, next time I will just have to leave it there and pick it up when I get off.

Junk alignment. Yes, my numbers are green, but my tires are visibly crooked. Stock truck.

My pregnant wife got a flat tire. We decided to take it to firestone. We get both our cars serviced here. We asked that they replace all 4 tires and asked for the spare to be put back in the trunk. They proceeded to replace all the tires and remove the tire that had 100% tread (our spare) and throw it in the trunk with the flat tire that was still on the rim. My wife left confident they had done what she had asked. Sure enough she goes to pick up groceries this sunday with our kids and has to lug a tire into the back seat to make room. Absolutely phenomenal job guys! Apperiate the attention to detail. Now we have to come back and waste another hour at the least. We wont be spending anymore money here or any other firestone.

Really nice lady helped me out, explained what I needed and what was optional. They delivered on the promised time frame, even with short notice. A+ service, would recommend and will return.

Been using this Firestone for over 20 years. I have never had issues.

Been dealing with firestone for 25+ years back in July 2019 took wifes car to get an oil change December 2019 device oil light comes back on its been less than 3000 miles since the supposedly changed the oil and this isnt the only issues Ive had in the last couple of years with the Baytown firestone.I took my truck in for new tires and an alignment my truck still pulled to the right I took it back they said the alignment was fine I found the right side tie rod end was completely worn out I changed them both and took it to another shop to have alignment done truck track straight now.

Faster than I expected

Went in for two tires, very friendly staff. Was in and out quickly. Asked me if I would like them to also do a wheel alignment check, I said yes. They fixed the problems on my car and I am one very happy customer. The best place for all your car needs. Will continue to go back. They treat you like family.

Took my truck for some electrical issues. After waiting for them to diagnose the repair, I was told it was going to be almost $600 dollars to order the part and complete the repair. I called another shop in Baytown, gave them the part number and going to get the exact same work done for less than 200 dollars. Now I have to go pick up my truck at firestone and pay them a diagnostic fee in order to retrieve my truck. Some folks have a lot of overhead I guess. Should have listened to those around me.

Wonderful experience yesterday! Had my front brake pads and roters replaced. Very efficient and all around great price. Definitely will be returning!

Came here after going to an incompetent shop down the street. After CAR ZONE AUTO REPAIR couldnt fix my electrical issue and did more damage to my car than good, these guys found the source of the problem and at a fair price!

I visited twice, two different agents. They are both nice and professional, not hassle you with anything you dont want. I would recommend this place.I got a promotion for $19.99 oil change (synthetic blend) which is a great deal.

Up sell and lies. Wife took the car for a simple alignment. She was told there isclay in the tires and she needs 4 new tires before they could do an alignment. 2 front tires are less than a year old and rear tires are 2 months old. But we need new tires, lol. Alignment is $100 but they try to up sell to $1800. I took the car to Fullers automotive paid $67 and was done in 30min.

Was having several things done and expected it to take a few hours but only took 1 1/2 hours they are always friendly and helpful and knowledgeable even have a charging station for your device.good coffee had an issue with squeal when braking after but called went back and they immediately took my car in and solved the problem i do recommend this firestone and will be going back 😀

Fast quality service reasonably priced.

For the first time... well... ever I had a great experience at this Firestone location. I took my car there with an issue and they got me in right away and quickly diagnosed the problem as something much more than what I had thought. They brought me back into the service area and showed me the cracked rim and then they put my spare on free of charge. I tipped the technician because eventhough they could not bill for what they did, he still helped me out. They recommended having my car towed to the dealership out of concern for my safety. I will go back there for sure.

3 hr wait and still didn’t even do my truck don’t ever come here

We used to love this place... They’re no longer waiving diagnostic fees when they complete the repair, which isn’t the norm in the auto repair industry. I understand charging the fee if I walk away, but $111 to diagnose the problem even when I’m asking you to complete the repairs is highway robbery.You just lost our business to Meineke. Their diagnostic fee is $129.99, but they’re applying it to my repair costs.

Made an appointment for an oil change. The lady was helpful and very nice, and the wait was barley an hour. I would take both of my vehicles here anytime.

Have come here several times and been very loyal. Never had issues. Came in today a full 2 hours before closing and they are telling me they cant look at a flat. Whats the purpose of a tire warranty I cant use?

Great service, relatively quick. Hazi was awesome. IVery clean place.

I call this place and the lady that answered the phone on 09/21/2019 at 2:34 pm central time in Baytown texas on Garth road was not only unaware of what her job is that she couldnt respond to anything I ask.as if she wasnt even trying to help.the most disrespected Receptionist that I have ever come across. due to her rudeness and lack of responsibility I will never use firestone again

They help as much as they could but not enough

Love the service, care, and honesty of how they do things at Firestone.

The place to be if you need tires

Its super bad service and too much expensive I did appoiment at 2 oclok and they take 4 hours to finish a simple oil change its incredible!! If you come without appoiment you need to prepare to wait 6 or more hours

Quick and efficient turnaround on getting two new tires. Friendly service

I had absolutely the worst experience of my life here. I went in for a simple oil change and to change out my spark plugs and wires and they found a million other things to be wrong with my car. I went from having no leaks to like literally everything in my car leaking the worst thing was when they told me I needed my valve cover gaskets replaced they told me the price of the part was $630, so I called AutoZone on Park Street and ask them how much the part was and they told me $35 a huge difference in price. These people are dead set on ripping everybody off and draining you until your last penny is spent on them. Youd really have to be crazy to trust these people I will never be back.

I had a wheel bearing go out on a 15 passenger van and needed it replaced right away. They worked it in on a very busy Saturday and did a great job. Yes I had to wait, but they were one of the few shops open on weekends and they cannot help it if they have a lot of business. It takes time to fix cars and some people are never happy if they came late and are 4th in line. I heard people go off cussing them for no reason when they were told about the backlog. I was just thankful to get my van fixed right.A very good group of guys who do good work for a fair price.

This is one of those Firestones you run from. Went in on a Saturday morning to plug an unmounted tire on a wheel that was covered under their road protection plan. They told me it would take at least 4 hours before it would be repaired. I asked if they could do it faster if I put the wheel back on myself.... It will still take 4 hours. I left the tire thinking they were just being safe with their time commitments, came back 3 hour later and they told me they didnt know when they would get to it. I am very surprised they remain in business.

I get great customer service every time I go to this location.

Firestone in Baytown is the absolute worst place in town to get your car worked on. Do NOT make the same mistake I made go find a different mechanic. Firestone will exploit you and overcharge you and they do anything they can to avoid honoring warranties.

Called them about 45 min before close. We had a flat tire and when I called the guy said we couldnt help and hung up on me. Went to a local spot called National Tire and Battery that helped in a pinch. Dont go to Firestone. Lazy people who dont want to help.

This guys suck and took 6 hours to change 4 tires.

Had the worst experience there ever we took our Jeep in for tune up and to check if there was anything else wrong with it and was told that it had a coolant leak and that the thermostat had to be changed ......so went ahead and said fix it..... only to get it back and it overheated only a day after driving it (note it never overheated once before I took it in )was broke down on the freeway they towed it back to this location and said it had a air pocket in it and they fixed it...... so I drive it for about three weeks and it happens again only this time I blew a head gasket!!!! Like I said before it never overheated before I took it in .....so I I got claims involved and they wouldnt fix it so Im stuck without a vehicle and have to get a whole new engine ....which is the reason I took it in so this problem wouldnt happen ....screw this place they have no courtesy for their customers .....I hope they shut this place down ........MIKE IS A DAMN LIAR AND ONLY TO THERE TO SCREW PEOPLE OUT THERE MONEY MAY GOD HAVE MERCY ON HIS SOUL!!!!

Had their service before still great service.A little short handed makes it slow. Worth the wait though. Cant rush quality. :-)

Never can get a straight answer or everything is about making an appointment nothing after 5pm and people ger off at 530pm or so but yet they dont close till 7pm and you have to leave your vehicle overnight

Making an appointment is basically pointless as they still take your vehicle in the order you show up. Dont go here if you plan to save some time scheduling an appointment.

If I could give a negative rating I would. My wife and I came to Baytown to stay at a hotel here. I needed my AC recharged from some work I had done previously before here. So I went here to Firestone never had problems before, as I used to work for a Firestone. I waited 4 hours for them to bring my car in to tell me they could not do anything for me because my car didnt have some part in there. Im like okay whatever I know my car has everything in there. Didnt even offer to fix it but good that they didnt because everything was in there to start with. Told my wife and she called around and found somewhere that would look at right away so we went there and BAM!!!!! No problems and have A/C. So yeah, they need to pull their heads out of their asses and get it together.

Outstanding selection & prices. Ben was extremely outstanding.

Atrocious service, complete waste of time, total scam.Went in on a Saturday to address an engine misfire, literally needed to just change out my spark plugs and coils. They said they dont have anyone to deal with my problem, come back another time. I returned later on a week day hoping they would have a guy on duty for engine diagnostics. I explained the problem again, they said it was the transmission, they cant work on it, but for $99 they can pop the hood and look at it. Ridiculous.I took it to a transmission shop, guy took 20 minutes and $10 dollars, told me it was a misfire on cylinder 3 and advised replacing the spark plugs. I gave them one last chance: Took it back, told them it was diagnosed as a misfire. They said the diagnostic test was mandatory, and that they wouldnt touch a thing unless I agreed to and oil leak dye test ($99) and replacing all four of my O2 sensors. The total would have been at least $1500.What a f***ing scam.I took it down the road to NTB, they had it fixed within hours. I will never come back to Firestone again, and I highly advise all customers to boycott this company/location.

The mechanic said the truck was to rusty because it had a little surface rust and cant even put enough air in the tires when the dash tells you

Great service. Drop on Friday pick up Saturday

Went to have a tire plugged. Went at 4:00 PM, 3 out of 5 bays free and 2 people standing outside doing nothing.Employee asked service manager if there was time. Service manager mumbled something and I was informed what they could not fit me in.Whole experience was flippant and nothing like the service received at other Firestones. Will not return to this location.

They where willing to help in the rain. Fast service for changing and purchasing wiper blades.

Simply terrible! One of the main guys (dont know his name, fat bald dude) is so rude. Screams at customers as if we dont have another place where we can take our business where it would be more appreciated

Went In for an oil change, air filter and tire rotation. They stripped the screws on air filter cover and didnt rotate the tires. Back on Sunday to correct there mistakes

Super fantastic service, recommend to every one. Quick, fun and made me feel welcome.

Took 2 hours to get four tires to be put on and tires where pricey I recommend shopping around

Friendly and fast service. I was waiting outside with my rottweiler and they let me bring her inside while we waited.

This location has liers and they do not honor their price match.

Went to get the battery replaced waited almost 3hrs... Paid for battery went home. Next morning truck wouldnt start. They never even changed it. Had to take it back to be corrected.

I was stuck in the parking lot and needed to get home in an emergency . I asked them to simply air up my spare and they refused ! Mom with 2 kids and these men would not help. Horrible business and moral ethics

They lie about things so they have to say so you got to buy it something that I dollar Ive been to that route two or three times now I refuse to do business with that outfit and anybody else you better double-check get a couple opinion whatever it is you got to do before you go there they may not like this review but hey I dont know what else to tell him youre not even worth 1 * for lying to me like they did and imagine them lying to me couple three different times but yet Im the other people do they lie to you like Amoco transmission years ago same thing firestones no different

Worst customer Service in History. Confirm an Appointment for 9 AM waited until 1 PM and still did get to my car after waiting so long so I left and decided will never go again even if the Service is free.

Good Staff and very cooperative.

Great service too long wait

I went in at 8:06 am on a Tuesday, I was told by Micheal they could get my vehiclein about 45 minutes to plug a hole in my tire. I called back at 9:50 and was told they havent got it in yet. I talked to Jim(I believe) and he was rude and tried to pass the blame on to someone else sayingyou didnt talk to me I just got here. That being said, Micheal compensated me with no charge for the repair after I complained about what an inconvenience they had caused me.

Clean. Needs a cold soda and snackmachine as we wait.. Just has coffee and water

Slowest tire service Ive ever seen. Definitely wont be coming back.