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RNR Tire Express and Custom Wheels
8120 Research Blvd #114, Austin, TX 78758, United States
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Ch
Review №1

Fernando is a great help here at RNR tires! He’s always great at working with you and making things right. I’ve had a great experience here and love my rims and tires and I keep coming back! All for Fernando!

Da
Review №2

Real nice people had a great time as you can see I got tha hook up !! Thank you !!

Je
Review №3

First time visiting. Didnt know you rented out tires/wheels until I went. The customer service was excellent, knowledgeable and friendly. Never thought Id be renting tires/wheels,but will make sure I dont get behind on my payments, dont want my car to get jacked up 😂

De
Review №4

Great customer service. They knew exactly what would fit on my car. Edith was very diligent on making sure I got exactly what I wanted.

fi
Review №5

Quick and Simple! Just ask for Fernando! Great service! 4 Brand new tires!

Ma
Review №6

Armando was very professional and nice. The other guy that put my tires on did a great job and was very quick. These guys got me in and out smoothly after a long day of work. Thank y’all so much! Keep up the great job. I LOVE My new wheels.

Ju
Review №7

Do you want the worst experience of your life? Go to RNR Tires Express on Research. I would have been better off having the shop class at any high school doing my tire and rim upgrade.I dont even know where to begin...is it the long wait for my tires to arrive? Is it the TOTAL lack of communication? Is it the fact I had to keep calling for updates? (see total lack of communication.) Perhaps it was the fact I was charged for tire disposal when I was buying a full set of rims and tires and keeping my old set...no, wait, it may have been when I had to ask for the aforementioned set of tires and rims that they were certainly not going to tell me they still had. OH, I know...it was the Tire Pressure Sensor light that came on not even a block away from the store. No, no...it was the front end of my car shaking so badly and pulling to the left, that I dont feel comfortable driving it, so Im not. Yes, yes...thats it. I cant even safely drive the car. Whew. I nearly forgot what it was that inspired me to write this review. I am so glad that after this nightmare, I get to pay them $200 more for all of their troubles. My advice to you is to seek out the other options and there are more options, then this place. It may end up saving your life.

Ra
Review №8

I was absolutely satisfied with the service as far a technicalities and quality of work, also they were very on point, professional and otherwise. I mean you can’t beat getting four brand new tires for 20 dollars so overall is a great experience. I recommend it ! Just keep in mind that volume always affects waiting time so again is worth the wait in my opinion.

An
Review №9

RNR Tire Express are awesome!! Great customer service, and the techs are great! I wouldn’t go anywhere else! So satisfied and excited about my new wheels! Already bought a set of 20”s for my Wife’s car and 18”s for my Mustang!! Thanks RNR Tire Express!!!

Al
Review №10

I love this place!!! Shout out to my guy FERNANDO! Hes the best! Tell him Aleisha sent you. The whole staff is great. Even lil dude who do the tires

br
Review №11

I’m very happy with my tires and rims! Never had a problem I Will recommend Fernando to everyone I know that needs tires and rims! Thank you Fernando for your services.

Je
Review №12

Ive been dealing with location for years and service is always fast and friendly. They worked with me until they found me the rite tires. 💯. Best place

To
Review №13

I love these people! They care about their customers, they operate in good faith and most of all they provide more services than just putting on tires. My tires were messed up and they made sure I was still on wheels even if that meant I needed loaner tires. Thank you RNR for taking care of my tire needs.❤️

Vi
Review №14

RNR has a very Professional Staff and Kind Employees .That care for your want in Rims or Tires or even both. Thank you RNR for your valuable services. I recommend RNR to ALL !!!

Ch
Review №15

Great service. number 1 in selection. And their prices were not bad. I would definitely go back

De
Review №16

Great business and prices and good customer service

Ma
Review №17

I went in to get new tires and didnt have a lot of money right now, but I really needed the tires. Fernando the assistant sales manager helped me find the right tires for my truck and ones that werent going to cost me an arm and a leg. I was very happy with the service and help I got from everyone. Would recommend this place to anyone that needs tires and might not have all the money right now and can just make the payments for new tires.

Om
Review №18

Excellent customer service and friendly employees Fernando and Kim!! Good job 👍

Da
Review №19

Awesome service Ms Maria was very helpful

Er
Review №20

Great selection of wheels and tires great customer service. Make sure you see the sales manager Fernando I you stop by

Da
Review №21

They were great fast service and prices were very good make sure to see Fernándo

Je
Review №22

Nick and his team are second to none. They outfitted our SUV with new tires almost two years ago, and the ones they recommended have performed beyond expectations. I’m heading in this weekend to get a new set for my convertible. You’ve converted a longtime Discount customer! Thanks for the great service and support.

Ty
Review №23

Great prices and customer service, make sure you see Fernando when you go he’s the best!!!

ti
Review №24

Fast service and great prices make sure you see Fernando

Dy
Review №25

Helped me out when I need it most. Would definitely come back!

Ro
Review №26

Great customer service friendly wasnt able to Get what I wanted cause Im from down south but they still helped me with the 3 tires I needed and at an awesome price..

Al
Review №27

Gratis customer service ! Love my new tires

pE
Review №28

Good service thank you!

Ed
Review №29

Thank you! Great service

JR
Review №30

Great guys great customer service any problem I had they handled..

SI
Review №31

Great customer service and smooth installationVery much satisfied!!!

ve
Review №32

Great service Thanks Edith

Be
Review №33

RNR was great very helpful with everything!!

Br
Review №34

Best customer service and fast!! Make sure you ask for Fernando he had everything done on point!!!

Wi
Review №35

Really no other words than a great experience, work and deal!!! Thanks Fernando and Kim y’all saved me from being ripped off.

Ch
Review №36

I used to pride myself in recommended rnr to any customer who would walk thru my door and ask about a good place to get tires or rims with a payment plan. When I was in a pretty serious situation my husband and I got a new set thru the austin location, and did very well on the payments until covid 19 hit. And as well all know, covid hit alot of lower income familys pretty hard, mine included.Knowing that all of America is going thru such a difficult time, the rnr we were contracted with had absolutely no care in the world that one of us had just lost our job and we were trying our very best to make the payments. But golly when one payment was missed, they called several times a day every day until you got back in touch with them. They even go as far as texting you, more than a few times a day. None stop harrasment.Well three weeks ago my husband and I were involved in a very bad accident, lucky for my survival and my husbands, our child didnt make it. And after calling and explaining the situation and telling the manager that three of the tires are still aired up and still working, the manager said well unfortunately your just gonna have to keep on paying on them. I asked for an invoice so I could send that to the at fault insurance and his answer to me was, oh I guarantee they wont pay off your tire bill. Your just stuck with it. I went around and around with these people. And Im now waiting on my checks to be cut, and they are still blowing up my phone instead of giving us a few days of peace. Its crazy how I used to think this company was all about taking care of the customer. Its all about the customer, but these people for sure had proved me WRONG. I will never go thru this company again. I will never recommend this company again. All they care about is money money money. Not about how the customer is, or have one thought of how that customer who has spent over 1500 dollars in the last 9 months with them, on how the family is or giving them some SPACE! they can threaten all they want about reposessing these tires, well they can go ahead and waste gas going all the way to my house just to see that the truck is no longer there, and then they can fight with the salvage yard about getting those tires off cause I am done. Im not paying one more damn penny to yall! Any one who wants to try this location in general, good luck!

Te
Review №37

Excellent service for us customers, thank you

Sh
Review №38

Excellent service as always ... staff are so friendly and helpful!!

Bo
Review №39

They don’t even deserve 1star. Not only did they order the WRONG rim 2x but 3x and one of the times I went to exchange my first set they left my old ones in my car... I went back and let them know they gave me FREE rims. Same problems ALL the time!!

Ju
Review №40

The guys there were very informative and efficient. I’ve been going to them for past couple years and they’ve not let me down. Once I showed up with a screw in my tire, 5 minutes before they closed and without hesitation or making excuses to do it another time they took care of it.

ma
Review №41

Workers are very rude they dont work with people at all they dont care about peoples problems they just want their money.

Ri
Review №42

Great service very friendly

Da
Review №43

Edith Was great

Ma
Review №44

Great service, top notch products.

Mi
Review №45

Great prices, fast service Fernando was awesome!!!

Ju
Review №46

Do not get tires or service from here if you are truly trying to find a good deal or are strapped on money. They make it sound like a good deal but leave out small details that will come back to bite you.I will NEVER be using them again once I somehow get this ridiculous contract paid off.

Mi
Review №47

Quick, efficient, friendly. I appreciate the candor and ability to help

an
Review №48

If you decide to do business with this place please please keep track of your receipts.I will no recoment not one person here ,save your money and buy you tires CASH and avoid being SCAMMED.Be smart ppl save as much money as you can during hard times like this dont be fooled by small business like this .think about it before you step foot in that place , lets see how long this place stays in business.If you already have a place that usually go for your tires do so and save your TIME and MONEY.Just look at all the reviews seriously

VA
Review №49

Always have a great experience when I come here....

Ri
Review №50

Very good service nice team...Fernando helped me out real good dude knows his stuff. My experience was great.

Je
Review №51

This business is pretty awesome. The sales associate, Nick, was so professional and helpful. The general manager was sincere and genuine. I got 4 new tires that were desperately needed at a really good price with an affordable payment option. I highly recommend! I

Ja
Review №52

Great service

Je
Review №53

Anyone looking for tires or rims then stop on by RNR Tires the guys there will get you taken care of. They explain things to you every step of the way and do such an amazing job. I defently highly recommend them to anyone looking for tires Nd rims

Je
Review №54

Very friendly and helpful! Thanks for making me feel safer with an easy process to get new tires. Having a full time job and being a full time single parent it’s nice they understand and appreciate people’s time not having them wait too long and explaining everything!

Ro
Review №55

It is Awesome. !!! Of course, the Customer Service is immaculately maintained. Its like a Home away from home.

Da
Review №56

I would honestly give 0 stars if it let me. My brother and I spent 6 thousand dollars here and all we got was headaches, lies and a complete waste of time. Ordered rims for a Mercedes and a mitsubishi, was promised dates product would arrive and it never did, given new dates product would arrive and never did, when product arrived one of the sets was missing a rim still and the poweder coating we paid 800$ for wasnt even done. Asked for refund and that was an issue. They said if we came next day they would give a cash refund and they lied again. Forced me to change my flight home as well because was they issued refund 6.5 hours later than was promised. Absolute waste of time and dont recommend in the slightest.

Na
Review №57

These guys are great! Nick the owner was very helpful and so was KT the technician who did the install. From sales, to accounting, to the techs, these guys are fair, communication was thorough and greatly appreciated. I left with four new tires that I definitely needed and couldn’t have done it without Nick’s help. Thank you guys!

Da
Review №58

Nick helped me find affordable and extremely nice rims and tires at a low price this place is amazing definitely recommend!!!

Ca
Review №59

Very friendly, knowleable. Would recommend them to anyone looking for tires.

Ra
Review №60

Pretty impressed with the teams attention to the needs of thier customers. They even went to the point of suggesting the ideal tires for my needs!...very straight forward and honest in explaining the financing,...truly grateful for this,...very smooth flowing as they work as team,...Nick and Leslie were awesome and very helpful!...

Ca
Review №61

Awesome experience

Ch
Review №62

The manager, Nick, is a true professional, patient and an educator on quality, safety and longevity of tires, wheels and sensors. He spent time with us on all options and price comparisons. The store and garage are co-located. We were able to go to lunch while they stayed in touch with us about repairs, tire/wheel installation and completion time. The rest of the staff reflected the same professionalism. Quite a pleasant experience. You can expect me to refer others to you. Thanks guys.

An
Review №63

I absolutely love the customer service and timely manner in which R&R Tires provided service for me. I recommend them to any and everyone who knows value when it comes to customer service and affordability. Thanks again Nick and the entire team at R&R Tires for exceptional customer service and affordability for the masses. Your loyal customer, Anastasia 🙏🏾😁

Ja
Review №64

Make sure you get a written qoute from them before you make the effort to go out there. Because they will qoute you on a good tyre and when you get there suddenly the pricing are different and then they try to sell you a cheaper tyre still at a higher price. Been here for over an hour and still no tyres. So make sure you put half a day aside to do your tyres. And still no tyres. Will rather go somewhere else..

Le
Review №65

Love this Place, they know how to take care of You, The Staff is Great, Awesome, Very Friendly and I Definitely Recommend this Store for All your Tires and Wheels needs!!! If they dont have what you need they will order it and you get it sometime as soon as the next day... They are the best!!

Le
Review №66

The tires arent worth it Ive had had to replace multiple tires now and pay because they arent durable Ive had used tires ive paid 30 dollars for last me longer than these tires seem to last me the people that work there are very nice but the product itself is not up to what is worth

Jo
Review №67

I wouldnt recommend this place to anyone. It started with me calling about two weeks ago to inquire about rims for my Toyota Tundra after having a bad experience with Rent A Tire. I figured this place would be better. They sent me one option that I picked out online. Took them almost five days to call me after leaving a voicemail. Then they sent me a pricing option via text that the pricing wasnt good for the rims and I wouldve had to wait a whole another week just for a install. For that price I shouldve been priority. Thats not the worst so because communication was bad via text I decided to go into the shop to see what else they have I waited there for an hour with no options given to me although I explain what I wanted. Then the guy says I am going to send you some options for you to look at via text. Never heard anything and now three days later I am just frustrated with their business. I had $1000 cash to put down and still not made priority. They lost my business. Dont Go here. Waste of Time. Worst part I drove from Georgetown!!!!!

Da
Review №68

Came in today for tires after trying to recover my credit. This place is great and gave me a great deal on all terrains for my pickup. John and nick were great and personable to help me in my situation. Give these guys a try. The 120 day same as cash program is the best thing ever. Way better experience then the big box brand companies.

De
Review №69

Excellent & professional Services

Al
Review №70

I have never had a problem with rnr until today. I was embarrassed and they went about the situation all wrong. I was tested positive for covid, had to stay home for mild symptoms, then cleared by a doctor, which means I can work and do whatever my heart desires. The tech was told that I was sick with covid because we were having a conversation. WAS, not NOW, also not contagious BECAUSE I was cleared by a doctor. If I wasnt cleared, I wouldnt have gone out in to public to jeopardize anyone else. Anyways, the tech happily told the other staff who knows what and that led to a lack in communication, which should not have happened in a case like this. Let me be clear, I have already gone to rnr twice about my tire light, both times they have yet to pull it to the back to get a closer look. I also needed an alignment. They just air up the tires the first time and this time they let air out. Tire light is still on, also didnt take my car back to see if I needed an alignment. After the tech let the air out, he gave me my keys back. While I was there, no one came to talk to me about the Covid stuff. The tech stuff handed me my keys to leave. I called back the first time and told them my tire light was still on and if I needed to take it to Volkswagen, the guys said yes. I called back a second time because something didnt feel right and Chris answered the phone. Turns out the tech said whatever about my Covid situation to the staff and I had no idea about it. Chris claimed someone should have talked to me and no one came out to talk to me. He proceeded to say because of the covid they cant get in my car. Again, no one had come to talk to me about my situation, so how were they supposed to know about my situation if they didnt come and talk to me. Again, I WAS CLEARED BY A DOCTOR. They LET air OUT of my tires and gave me my keys to leave with out speaking a word about my situation to me. I HAD covid and got cleared by a doctor, Ive brought my car twice to these people once before I got sick and it was never brought to the back to be looked at PROPERLY and after I was sick and they refused to bring it to the back. If they would have just talked to me instead of embarrassing me about this covid stuff and talked to me, which Chris said someone should have and that someone failed to do so, this review would not be here. My medical life if I am CLEARED is none of this businesses business because one I am cleared by a doctor, two they are not medical staff and have no business treating me the way they did. They were unprofessional on how they handled the situation, because I was never informed about anything UNTIL I left the store and called back TWICE. If I could give it no stars I would and I have been a paying customer for almost a year to this business. I am extremely embarrassed and hate the thought of even going back up there.

Ch
Review №71

If youre looking for great customer service then RNR Tire Express is the place for you! The entire staff is helpful, the rim/tire selections are awesome and they have payment options that fit your budget. I highly recommend these guys for all your tire needs.

Va
Review №72

RNR is a wonderful place to find tires and rims at an affordable price. Javier was very informational and educational on the contract. And professionalism was outstanding 😊! If anyone is looking to upgrade on the look or just in need of a safer option for your vehicle... I recommend you give RNR a shot and see what you roll away with👍😎.

Iv
Review №73

Pleased with my wheels. There was an issue with the installation when I first got them but they were professional and admitted their mistake and provided me with solutions, no excuses on their part. Not looking for wheels anytime soon, but for my next vehicle, I’m definitely giving these guys a call.

Ma
Review №74

Shady gave me a balance in June now trying Add almost another 100.00 to balance people need to check their account balance and every penny you pay them. 💔😠😠😠😠😠😠😠

aj
Review №75

Worst customer service ever, get ready to stay there all day long, so slow, so unhelpful, tire prices are more than double the original price. NEVER GOING BACK

Da
Review №76

Staff treated me like with the upmost respect and kindness. They were very friendly and helpful. I would definitely go bk and refer anyone that was looking for wheels and tires in a friendly and warm setting.

La
Review №77

Great place

Ma
Review №78

Dexter and staff were very knowledgeable and helpful with my selection of new rims and tires. Above and beyond customer service. We’ll definitely return for more rims and tires on my other vehicles. Keep up the great work RNR.

Da
Review №79

I came to get 1 tire plugged and another replaced, mount and balance. Instead of plugging the one tire, they said my side wall was leaking air and replaced it with my new tire (i did not tell them to do this) i just took the tire that needed a plug due to a nail to another shop, it is NOT leaking on the side wall! They lied to me just to not swap the tire i specifically told them to swap. They swapped the wrong dang tire. I will be calling to get this corrected. It clearly shows on my paperwork what is what. Im not happy. They are far away from me. Not happy at all

Te
Review №80

The staff was friendly and helpful. Was honest upfront about what your payments were. Raquel was very warm and sweet. She seemed like she really cares for her customers. Thanks again. Valued Customer Terry

pi
Review №81

Fernando was extremely helpful and they had my car in and out of the shop quickly. They worked with the price range that I wanted to stay in.

St
Review №82

These guys will work with you and treat you with respect. They will try and go out of their way to make sure that you are satisfied with your service and merchandise. Love these guys.

pi
Review №83

5 star company, 5 star staff and they offer 5 star service.Good clean showroom, not too cluttered or overwhelming with wheels and Chris is an outstanding salesman. I recommend this company

Ju
Review №84

RNR is awesome! Nick took care of me from the minute I walked in. Randomly my tire split and he helped me in a time of need. Highly recommend these guys!

Lo
Review №85

Nick made the process quick and easy. All my tires were wearing down and I wanted the peace of mind in knowing that my family would be safe but I could not immediately afford to replace all four tires out of pocket. Thanks RNR.

Da
Review №86

Yes it’s a good price and when in need making payments works out but I paid out early and I was in the 0 interest program. They were so dishonest and tried so hard to make an excuse to charge me $160 extra when I was promised a certain price. I never missed a payment and was a good customer at my end. And to be honest these tires don’t seem to be good quality because I had to put air in my tires five times within a four month period! I was just so upset of the treatment I received towards the end and they totally ignored the fact that I was promised a certain priced and paid out early. Would not recommend this place to anyone at all!!!!

To
Review №87

This is the best tire shop is Austin. They let you do payment plans and work around your payday schedule. They also came to my place of work and picked my car up and delivered it the same day. As long as I live in Austin. I wont choose another tire shop.

Ch
Review №88

Nick and John are amazing with explaining how they work and what they have to offer. Chris was also very nice! Javier was really helpful went I 1st called and answered my every question.

Ma
Review №89

Everyone is friendly and informative. They take care of things quickly.

vi
Review №90

Owner ( dont know name) Chris john went above and beyond to get me back on the road I was really in a bind . Thanks R n RI really appreciate how you guys handled it. Very proffesional.

Fa
Review №91

Helped me when I needed it. Without a doubt a great place to get tires.

Th
Review №92

This store is amazing, I had to get new tires for my wife’s car and They helped me as soon a walked in. I told them what I needed and they gave me recommendations on the best tires. I will be returning to this location for my rims next. Thanks guys for the amazing service and experience.

Ch
Review №93

Very helpful and friendly about the pricing and getting my car back as quickly as possible.

Ve
Review №94

My absolute favorite place. I will never do business with anyone else. Use Promo code SNEED101091 FOR MAJOR DISCOUNT. Instantly qualify for the premium package valued at $400. Thank me later 😘

Na
Review №95

Found RNR Tires on FB during an extremely busy time for me financially. Not only were there payment options fantastic, their customer service and attentiveness was exceptional!

St
Review №96

Love this place. They have always been helpful. I will come back time and time again.

M
Review №97

Great place to get new tires for any car or truck.

Ro
Review №98

The customer service was GREAT!!!! They are fair, honest, upfront, efficient and professional. Nick, lil’ Baby and the rest of the staff were cool to work with.

Le
Review №99

My experience at RNR was very good actually, theManagement was outstanding, the Owner was rightthere on site, the mechanics were professionals basically very good

An
Review №100

As always R&R took care of me. Great service, smooth communication and overall just a well running establishment. As long as I’m in Austin with a tire problem R&R will be the solution.

Information
46 Photos
100 Comments
4 Rating
  • Address:8120 Research Blvd #114, Austin, TX 78758, United States
  • Site:http://rnrwheels.com/
  • Phone:+1 512-374-9933
Categories
  • Wheel alignment service
  • Tire shop
  • Wheel store
Working hours
  • Monday:9AM–5PM
  • Tuesday:Closed
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Amenities
  • Mechanic:Yes
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