Betsy, and her team were amazing and very helpful during our abnormal situation. Betsy made it a point to communicate with us daily on updates and was very understanding. We truly appreciate all of her help during this process and for making us feel as comfortable as we could be in for the situation we had encountered. I would recommend this agency to anyone renting!

Joyce was our agent through the process and she was great! She was responsive and courteous. Joyce stayed with us through the entire process. If you are looking for a rental home and professionals in the business who truly care then look no further than MS Renewal. They are a great company and want the best for their clients. Just make sure you ask for Joyce when call over!

If I could do zero stars I would....We were pre-approved for a lease and told we had 30 days toprovide the one month payment and that would also give us timeto view the property once it became available. The leasing agentMarie was very nice. Then on 9/29 we were added to a waitlist toview and a rep Reesa said the property had been available allweek for PUBLIC VIEWING. She suggested we call the viewing company to update the system. We called the viewing company whichsaid they cant do anything to help us. We called msrenewal back andcarine said we had to pay $1700 in order to view the property but also said if we were a random couple we can JUST HAVE ACCESS TO THE PUBLIC VIEWING WITHOUT PAYMENT. She changed her story many times in the conversation; over-talked us many times while we were trying to ask a question, then all of a sudden didnt have to pay, she told us she would transfer us to the leasing department then said she wont transfer us and we can just email them and finally I asked to speak to her manager to get clarity but she refused to transfer us speak to a manager after whispering why maam?. I said to my husband why is she lying and she loudly said I am not lying and my manager said she cant talk to you. I told her I would make a complaint, and then carine said go ahead, do what you want. As a former manager that constantly did employee development and handled customer complaints to keep customer relationships her behavior wouldve resulted in a coaching session, me shadowing her to assure her prior behavior did not continue, taking over that particular situation to help the customer and if this was a pattern of hers then it would be a write up. Her actions could have easily been avoided. If she did not know an answer which happens just say I do not know and if she was not able to do something then simply say I am unable to do that but can find someone that can help you. NO continuously change you answer and once you anger a potential customer you then happily tell them to go ahead and make a complaint to whoever they want. That is ridiculous. We just heard about this company and I am shocked by this behavior!

So far, its still early (the lease doesnt officially even start for 5 more days) the process has been very thorough. However, I wish there was more human, live interaction. Doesnt seem very personal when we can only communicate via email with someone at the local office.It would be nice to know we could talk to the local agents/office on the phone if we need to instead of the local number being routed to a call center out of state.

Im not one to leave reviews in general. However, ill do so solely to avoid having anyone else experience the headaches that MS Renewal really is. We were sold on their easy to use website. Once the application was paid thats where we lost communication. Hold times are over 30 minutes to get to the correct department. Each department does not know what the other is doing. The acceptability criteria resulted in us getting denied twice. $450 and 3 weeks in we still did not have a place. Every house seems to become unavailable right away even after submitting an application. I can sit here and rant all night, but in short stay away from this company.

Everyone I had the displeasure of interacting with at this company is beyond incompetent. I should also add that I am not a renter, I am a homeowner who’s property was sold to this company. I couldn’t imagine being one of their tenants. If you’re looking at reviews because a home you’re interested in is leased through Mainstreet renewal, just keep looking. This company is garbage. 0 stars

I definitely do not recommend using Main Street Renewal. Im attempting to move in with my fiance who already lives in one of their houses. Her roommate is leaving, and I am joining. I am well qualified to live here, yet the process has taken 8 weeks and counting with the new lease start being only a week away now with still no progress or updates. I cannot get responses or questions answered and have been following up for over a month. There is nothing in my application that should be holding this up.I cant tell if MSR is so completely swamped that they cannot manage their properties or if they simply have some disinterested individuals working for them, but this is awful.

Would give 0 stars if that was possible. Submitted application with $100 fee and didnt hear anything for almost 2 weeks. There is no was to get in touch with a person though I tried calling/emailing waiting on hold for hours. We finally gave up and went with another company that approved our application in just a few HOURS provided us a local contact and excellent customer service.

My family and I have been in dire need to find a new home. Then not being able to find out why we got denied to the home we applied to is very frustrating. Or try to be given another option or to be able to fix the problem is not fair.

My experience was quick and smooth. I love mainstreet renewal. This is my second property with you guys.

We sold our home to this company in May. We received a statement in August stating that we owe rent on said home! And we are two months behind with a late fee! We (my husband and I and our real estate agent) have been trying to contact MS for a few days and of course, no response. Would NOT recommend this company for anything!!

Honest review:Move in is very easy, customer care is super sweet.After you move in is a completely different story. Most reviews here seem to be from people who have just moved in, which explains the high star rating. They do not deserve it.I have rented from 10 companies and this one is worse than I ever could have expected, (and Ive rented an apartment in Russia!)Any review from a tenant who has moved out are all 1 star for a reason. 50% of the time or more they will not do any repairs that have been requested. They will say its not their fault, not covered, or that someone already repaired that when they have not. They do not issue full security deposits back under any circumstances as they charge the tenant for normal cleaning and repairs after the tenant has left.

Main Street take applications from multiple applicants, on the same property. This is robbery and not fair to the future resident. I will never recommends Main Street. Main Street left me homeless. I apply for my first property and they leased it from under me second and third property. I hated this experience with Mainstreet.

Have blower motor went out early Monday morning 8/2/21. Here we are today 8/6/21 on the blower motor is still not replaced. We have rented with msr for 3 years and will never do again. The service is ridiculous. It is almost impossible to get ahold of anyone. I called a total of 19 times to see what was going on and only today were we given the option to relocate. In Arizona it is well over 100 outside and in the high 90s in the house now in the am. No portable ac was given to my family even though there is a law stating the landlord must provide az 33-1361 Noncompliance by the landlord . To add the chery on top. Our a/c unit was repaired 8/7/21 , after pleeding with the ac company they moved us up to emergency status. To add to the incompetence of this companys communication, I recieved a email on the 10th of august stating mybrelocation would be extended until the 13. The house had been repaired for 3 days already. No one there has any idea whats going on. This company is litteraly being ran by a hand book. No one that you can actuay get ahold of cares , additionaly they try to push you off to the internet portal. Stay away from these guys you will regret it .

The absolute worst experience in my life!!! No one ever responds to their contact us messages. No one ever responds to emails. Return calls take HOURS and never resolve the problem! They took my deposit and somehow misapplied it is somewhere out in their bookkeeping land and my side of the website not only continues to show that I have late in paying (I am NOT I pay early!) I get the wonderful gift of being charged a late fee EVERY month. I then have to waste HOURS AND HOURS of my time to get it reversed. This month they surprised me with charging me an electrical fee - what the f for I have no clue - no one will answer me. Because Im getting a late charge Im sure they are reporting every month that Im a terrible tenant who doesnt pay.EDITTED TO ADD AFTER OWNER RESPONSEI have contacted the wecare and I have contacted residentcare email addresses - NO ONE responds, NO ONE cares (you really need to remove that from your email address). My account continues to show over $2,000 past due and it is WRONG, you have the money you ridiculous system misapplied it and evidently its unfixable, so I will have to go through HOURS of my wasted time explaining EVERY SINGLE MONTH why you have to reverse the late fees! I email 30 PAGES of emails and website contacts this morning (7/9/21) NOTHING!!!

My name is Ashley Boyett and I want to let you know that Gabriella was AMAZING. I have had a lot of issues with different things and she went over and beyond today to explain everything to me and help me resolve my issues. I wish everyone could be like her!! Great customer service. Stayed on the phone with me for over 45 minutes making sure I was happy and my issues were resolved!! You ROCK GABRIELLA!!

On the morning of 2/25/21 i followed my normal morning routine hygiene and food. At 11:15 I went till fill my tea cup with water and found there was no water. I called the support number to inquire if there was a Utility problem i was not warned of.. The person said there were no issues on the system but she would have someone get back to me. Assuming there must be a outage I called my local water co. The rep advised me my water service had been shut off. I immediately called back and spoke to another rep . I clearly advised her of my situation and frustration.. Simply put : paid for water its cutoff.(Very Angry and frustrated ) I requested to speak with a Manager/supervisor and was advised they would have some one call me back. within 1 hour. 90mins latter No one called me back. I called again and spoke with a wonderful rep named Blanca M . She put my concerns to rest and contacted the department responsible for Utilities and assured me the problem would be promptly corrected and offered a follow up call back to check on me . At 4:15 my water service was restored. As promised at 5 she called me back she handled my frustration extremely well and most importantly DID WHAT SHE PROMISED!

Gabriella was an incredible help to me after literally months of trying to have charges corrected on my account. If it weren’t for her, this would be a VERY different review!! Excellent customer service, professional, courteous, friendly, patient and informative. Kudos Gabriella!!

This is just another “Wall Street” property management company that preys on the less fortunate in order to “steal” unnecessary application fees. This business preyed upon my family & our terminally ill child. Businesses that lack a moral compass should be forced to close. If you do business with this company, you support the wealthy continually taking advantage of those with less money. Stop now & take a stand.

Tania was fantastic in assisting our family! She was professional, responsive and helpful!! We are so grateful for her help!!

I decided to renew my lease and was having some trouble so I called and spoke with Janet and she was so helpful. After she helped me she made sure to follow up and ensure that everything was okay. I truly appreciated her professionalism and how quickly she resolved my issue.

I give this company ZERO stars. In all of the years I have rented homes, I have never encountered a company as incompetent as MSRenewal. I have had issues since day one that have ended up costing me money. They are not receptive, they do not answer phone calls, they do ABSOLUTELY NOTHING to make any process easy for the tenant. They love to take money from you though. I have had renters insurance for years, and I sent them all the paperwork and jumped through their 1 million hoops. I have been living here for 6 weeks and they now say I did not comply with the renters insurance and they are charging me a $25 non refundable fee as well as the monthly fee for renters insurance for my state. I have called, emailed and waited for a return call with resolution. Still waiting!! I tried calling the corporate headquarters, guess what? No one even answers the phone there!! Next step is a lawyer for me!!

The house we rent from this company is great. It was exactly what we were looking for. It was on the higher end of our budget but we decided to go with it. The customer service has been terrible. We didn’t have proper running water for 2 1/2 months. We keep getting rescheduled for our maintenance request. The when their guy finally showed up. He didn’t even know how to fix our water. They had to call a plumber to come out anyways. Now a year into our lease and time to renew. They have decoders to raise our rent by $100. They won’t let us sign a lease longer than one year and told us it would go up again next year. It’s in the fine print we were told. Page 109 of our lease agreement. We like the house just a terrible manage t company. So beware and make sure to ready everything they give you.

I worked with Tania out of Texas and she went above and beyond to help me through the lease up process. I hope my rental experience is as good as my sign up experience

I wish I could give this no stars. I have been dealing with this people since March 9, 2021. I have been asking to speak to a supervisor since 3/17/21 and haven’t spoken to one yet. I was told one was going to contact me by the end of business and that hasn’t happened. Then the person working on my application giving out wrong information. Housing do not take 45-60 to do an inspection. She needs to be retrained. It’s horrible you can’t talk to no one on the phone in the housing department all they know is emails. This company is ridiculous. SMDH

The application process was easy. I move in in 4 days and still can’t get water in my name because they owe the water company. Have called them 3 times since last week and still not resolved. I just hope that this is only problem I encounter.

FRAUDULANT COMPANY!! I was supposed to move into a residence on 2/19/2021. Upon moving in I discovered the house was flooded in multiple areas, rendering it uninhabitable. I have reached out in regards to this for a month now with no response from upper management, and still there has been absolutely no response! Nothing in regards to my funds returned, no lease breaking update, and no updates as to the progress of the repairs on the house. I want my $2,000+ back that Ive paid. Im now without housing and am currently tied into an uninhabitable house/lease. Avoid this company at all costs!! They have super shady business practices!

Customer service reps have not been able to answer my questions regarding the utilities associated my account. They forward my requests to “the department that handles that” and I have to wait two business days for a response. As a current resident in one of their properties I was expecting faster service.I was told my utility account information had not been provided and threatened with utility shutoff. I have provided all required documentation yet this is still an issue and has not been resolved. I’m starting to become concerned for the remainder of my lease as to the quality of issue resolution.

This company bought our property from another company a few years ago, not once has anyone from the new company come to do a walk through to see what they bought. I submitted a work order, stating that due to a leak, the carpet was lifted and had bugs underneath. I let them know that I pulled the padding where the bugs were and their solution was to steam clean, which left my house smelling and carpet crusty. My carpet is still lifted and falling apart. Ive expressed other concerns and they do the least. Due to the condition of the house, to renew my lease, my rent would be raised $100. I asked that someone from the company come do a walk through and if the new rate could be revised. They responded with taking $10 off........

I’m not happy at all!!!! I have been trying to get my oven and stove fixed for almost a month now and no one has been helpful I’ve been hung up on and people saying they will call me back and never do or just plain canceling my work order and not telling me why or fixing the problem and I’ve had numerous people tell me they would reopen my work order and they never do this company I’m sorry but is a joke and not helpful at all

Sally Martin is THE most competent, useful, helpful, knowledgeable employee Ive worked with at Mainstreet. She gives very timely and helpful responses to emails, even with an issue outside her department. Ive been using her as my primary contact because she gets things done. Please see she gets a pat on the back, and more importantly, a nice pat on her paycheck. If I would have found her earlier, I may still be a MainStreet customer. The main reason I didnt renew was poor customer service.

They agents are fineIt’s the fact that no one can give me any information that I need

I should have read the reviews before submitting my application. This place is by far the best place to rent from. I put an application in on the 18th of this month and was told it would take 3-5 days to get a call about my application. Time had came and gone. I called the (855) # thought that I was going to get an answer. Why does it take you over 40 minutes to speak to someone about your application status just so they can tell you that they can send a note over to the application office. An office that don’t reply back. I’m supposed to be waiting on Anna Calanello from HCV leasing to call, but never heard from her.

Absolutely impossible to deal with if you need to be relocated while work is being done on your home. We had black mold and water damage issues where we needed to be relocated, they didnt relocate us and we had to pay out of pocket. No reimbursement as of yet. Theres a reason these people have a 1 out of 5 on the better business bureau website. Awful just awful.

This rating is for Sally. I called to check into some concerns I had with the lease. Sally was easy to communicate with, took her time to understand the issue/concern, and resolved it while on the phone. She additionally told me what to expect next and sent a recap email for my records. It was great to work with her.

Hi I rented a house in Phoenix moved out to get apply for another main street home and was denied because my credit score was low. When calling main street they said I should have transferred to one house to another. Then reapply all over I had a section 8 voucher. Im so confused can someone please help thank you

I called for service maintenance. I submitted one online and called to follow up to get an update. I speak in a great tone when I call companies too. I worked in customer service and understand the frustration from ignorance. So She places me on hold for 20 mins to “see the status”, then hangs up. Never touches back with me at all to see if I’m ok. So I call back and I instantly recognize her voice. I tell her “hey its you again and you hung up on me”. And guess what she did? SHE HUNG UP AGAIN. I never leave reviews. Someone needs to pull that call and get her off the phones. She does not belong in your customer service department.

I hate that we consider renting here. Day one of move in we had problem. After paying everything they asked of us to move in, they still told us that we have a pool balance and no one can tell us why, but they still want us to pay it. The pool company that they have chosen is not consistent every week, but we have to pay an extra $150 for pool service. We call and call about issues, and you cant talk to anyone directly and when you do they have to send someone else and email about your problem and that doesnt go anywhere. I dont recommend anyone renting from mainstreet.

I love the house. The move in went flawless. My only issue right now is that the garage door opener was not lest. Otherwise everyone i have communicated with MSR have been wonderful.

From the very beginning, this company has been top notch. Within two weeks of me first visiting a house I wanted, I am in it. They are quick yo get back to you, professional, kind, and very on top of things. This was my first time leasing, and they made it virtually painless. I truly thank them for getting me into a home I really wanted.

I applied for a rental property with Main Street Renewal they canceled my application and took my $120 the same day...someone called my daughter and stated that the would refund my money the called dropped and no one in that company knows who that person was yet they have other notes on when I called I feel.they need to get me my money they canceled the application which was never processedPatricia Coke

One of the worst companies and one of the least reliable.  They took a month to fix the flooding of the toilets in the house, then they promise to waive the rent that month in which we had to live in deplorable conditions, and they ended up charging as if nothing had happened.  We left some valuable belongings to collect at the end of the move and without prior notice they changed the locks and did not return the belongings, claiming that there was nothing already on the property, and a neighbor saw the company removing the belongings. Will not recommend this company to anyone here in Kentucky.

I have two reviews to post. This one is in response to Jesse in customer care. I had an issue and she was very patient and worked very hard at getting me the answers to my questions. Unfortunately, there are not very many Jesses that work here. Hats off to you young lady for providing exceptional customer service. Keep up the fantastic work that you do!

Emergency are not handled completely. They start work and never finish or rig issues to make problems worse or having to come back. Communication needs to improve.

Having issues getting things accomplished every since Covid!

Janet from renewal has been the most helpful person I’ve spoken to regarding our issue. She went above and beyond and was extremely helpful!

Hmmm where to start. Maintenance requests after Maintenance request goes unanswered in phone, email and even in in app. Going on two months now my roof needs to be repaired because water leaked from the evaporative cooler causing a leak on the side room where now there is mold in a part of the ceiling where it collapsed. I repeat two months!!!Time after time, I’ve been told this issue has been referred to one of two local third party vendors- Vendor A has NEVER responded to an MSRenewal request- has told us frankly they never have any intention of coming here. They have never even acknowledged receipt one single work order. They say they’ve told MSRenewal this- to no avail.When we finally reach offshore representatives, they switch the vendor to Vendor B- a local handyman service- WHO HAVE ALSO STATED THEY HAVE NO INTENTION OF COMING TO COMPLETE REPAIRS UNTIL THE MOLD IS REMEDIATED.MSRenewal response? To send a mold remediation request....To the same two vendors.We have an open ceiling, exposing beams and black mold into our living space. It has been months.—-This is to say nothing of the out of code electrical, and the nonreimbursement of out of pocket money we spent so that we could have power when the exposed wiring finally gave out to the summer sun. Nothing to say of all this- and being charged $200 for a battery change out- on a call regarding our furnace (which still constantly goes out and was never actually addressed...) The list goes on- but this review won’t.—-MSRenewal is interested in gentrifying income vulnerable neighborhoods- but not even remotely interested in maintaining the homes there.We love our home and never want to leave but...Beware. Even with perfect payment history they do not care about tenants.

Very responsible and professional people. We are extremely happy with our place and the company.

It is February 11. Ive been waiting since DECEMBER 2 for a promised refund of $120. Ive called 10 times about the same issue, minimally. I was currently on hold and was for 27 minutes, only for a rep to pick up the phone and hang it up. DO NOT RENT FROM THIS COMPANY. They are a joke and extremely unprofessional.I have already emailed and spoke with several people, when they answer. Still NOTHING

I was having some issues in coordinating a move-out due to delays in closing for a home we are purchasing until I spoke with Carter. He listened to my problem then immediately explained potential solutions, and offered to remain a point of contact through resolution. Moving is always stressful but I am so grateful to have spoken with Carter as this is now one fewer thing to worry about!

Sally the Main street representative was very patient and polite. She made the whole process seem easy. I really appreciated her time today.

My water heater went out & I felt like I was being given the run around my every agent I talked to at MSR until I email MSR & maintance. I had been calling since Wed 9.9.20. & finally emailed everyone I could think of on Thursday 9.10.20 Once I email Emily Kierman responded within 15 minutes. She is AMAZING - She kept her word, she got my work order rolling - THEY WANTED ME TO ORIGINALLY WAIT UNTIL 9.28.20 --- REALLY! No hot water for 3 weeks - Nooooo...She got in contact with Ready Home who called THAT day ( and said they would come out either that day or the next) Ready House came out Friday - they kept in touch with me about their arrival & worked into the WEEEEEEE hours of Saturday morning to get my water heater installed & get me back hot water. Emily & Ready House did an amazing job & I am glad that I got to them. Customer Service is so important nowadays & I felt like I HAD been getting NON-CUSTOMER SERVICE until Emily responded. Communication is the key in ALL relationships & Emily & Ready House communicated & made me feel like I was important! Thank you,Tina McCullough

Janet in lease renewals was great! Was having an issue, and a hard time getting it resolved. Janet followed through and got it done when no one else could!

This place has perpetually not responded to requests. Lost proof of insurance 5 times (and it was emailed, so that is a pretty impressive amount of loss) and told everytime since we hadnt provided proof of insurance we had a fine (even though we had provided proof every time and before moving in). Contacted them 3 months prior to lease end to renew. Got told multiple different things to do. Did all the things. Company couldnt find any paperwork sent and emailed. Told me to do different things. They still couldnt find the new paperwork sent. One week out from lease end, was told that they could fix everything after lease end date only if I paid them an extra $300 for not sorting our the renewal in time because they were being nice and not kicking us out. Called multiple times, was told Id be called back, which I only ever got a return call once at close of business for them and they were like, well now we dont have time. But, forget to mow the lawn for a week and you instantly get fined. Total scam artists.

We moved in the house we rented for the great value in the area. The first problem we had was the urine smell in the entire house. We were reassured that this would be corrected prior into moving in. On the day the movers arrived, nothing had been done about the urine smell. They sent someone out and to clean the carpet and the smell was still there. They agreed to change the carpet pad only because they only invest a small amount for cleaning. The smell remained and we were stuck in our lease. We then had our keyless lock fail and they charged us $100 to repair because we didn’t report the cheap lock at the time of move in. They waited 3 weeks to repair the front door lock and did not disclose the cost of repair. I would not recommend them.

I had an experience with Sally Martin from MsRenewalShe actually listed to what i had to say, & understood where I was coming from. She listened, she solved my issue above and beyond, thanks to Sally Martin for her professionalism, and quick problem solving skills.You don’t find this anymore in customer service unfortunately, but you do with Sally Martin thanks again for your help......

Janet was so friendly and helpful! She did a great job at explaining and answering my questions!

Ms. Sally Martin was amazing! She was very informative and prompt with giving me the correct information, and she answered all of my questions and made an uneasy situation much more bearable. Please give her a raise!!

Bill has been a very easy, nice, professional person I have talk to all day. This has been a very hard day for me and I had call multiple times and finally, I got Bill. He was very nice and eager to fix my problems before I lost it. He was very informed about the company and how to use the website to pay my security deposit. I wish I had got Bill 20 calls ago. Bill made this very crazy, confusing day turn around like smooth butter. I hope you all get to encounter Bill when you call Mainstreet Renewal. He will definitely make your day and get all your problems fix with ease. Thanks so much Bill. I hope I get you every time I have to call.

I give the agency a three , due to the fact that Im still not in my home and no one seems to be in the office or around to answer my questions as to whats the next step ? I really appreciate the opportunity on giving me a wonderful home, but there needs to be more help and better communication skills. The company is not as reliable as they should. Mrs, Paula was very helpful ,but also hard to reach. Even through she did get her job well done . So she deserves a four. I would also recommend your agency to new tenants.

Sally was very helpful and nice with me. She helped me navigate through the system very smoothly. I defiantly recommend asking for her if you can.

Sally was so helpful! I am working through my lease renewal and she was so kind! Hands-down the best experience I have had with Main Street.

Janet Mathews of Main Street Renewal is amazingly professional and supportive. The quality of her service is extremely high: she managed to take care of my needs and fulfillall my requests very efficiently. I highly recommend .Yeniffer Semperena

The homes I looked at were beautifully renovated and in great condition. I called MS Renewal East several times and everyone I spoke to was very knowledgable and helpful. They were honest, telling me how many applications were submitted for the properties I was interested in.In particular, Bill, went above and beyond. He took the time to explain my steps, and the different scenarios I could be in if I pulled my application from one property to submit for another. He was patient and thoroughly explained everything! I am now in the process of signing a lease. Super excited!

I have been reaching out to them numerous times about being rescreened and keep letting thrown from one person to the next

Well, let me tell you. On 6/25/20 Kevin was the one that answered my call. We were on the phone for an hour and 17 minutes. He was very professional, very patient and very knowledgeable. He walked me step by step and stayed on the phone until I was touring the new house. You need more employees like him. Thank so much Kevin. Keep up the good work!!!

I love this company, always ready to help with any issues with my house, or just go through questions I might have.

Our rental house has one AC unit for 4400 SF and the upstairs is close to 90 in the afternoon and evening. I submitted a maintenance request Wednesday, July15. I did not hear back but was told to contact the vendor. Vendor too busy to respond, order reassigned late Friday. I was told new vendor worked on weekend , which is true but MSRenewal told me Saturday that maintenance does not work on the weekend. Then they said they would bring portable AC units. It hits 96-97 lately. Turns out that was a lie too. As of Noon on July 20, all they can do is send an email to somebody and we should get a response in 4-6 hours.It’s a great house that meets a short term need but I would never recommend to anyone.

Main Street Renewal Rep Janet was very personable & extremely helpful. She asked all the right questions & provided exceptional feedback. Janet took the extra step to point me in the right direction to help resolve my problems. I would hope to reach her again provided another problem would arise.

There was a problem I had with the leases and Ms Janice went through hoops for me. She kept her word in calling me back to get the issue resolved. I really appreciate all the hardwood and effort she put into this

I have trying for over a week to get our issue resolved. Ive talked to many people that has put me on hold and sent me to other people. Sally at Main Street Renewal took the time to get to the right person. She was kind and assured me she would take care of my issue. Its comforting when you finally get someone who seems like they care. Thank you Sally. Sally is a good personal Realations person who does her job well.

Most reasonable and fair company i know have been there to help us out through this entire covid ordeal recommend to anyone !

My experience with main street renewal has been everything of a horrible nightmare. I have called the office so many times over so many different things the most horrible call was when I had to put in a maintenance request over a fire hazard in the rental home and it was over a month later that assistance was received after the fact I had to call and inquire why no one had came out yet I had lost several appliances in the home due to them being burned out lights going up and down in the brightness I even had to drop the vacuum cleaner cord because it was so hard I couldn’t even touch it but yet could not get a phone call back from any representative there. The property manager Moana has never Bothered to even check on this property inspect make a phone call or anything in two years that we have been here. I am currently trying to get out of the lease because I feel that is no longer safe to even live in this home. They sent some electrician that they hired to come and look at the electricity box and even though he said he fixed it he did not because the issues are still occurring but after another phone call back to let them know that it has not been fixed still nothing has been resolved I just want out of this home quickly.Thankfully I am working from home so that I can make sure that the house does not burn down or we do not lose everything while being gone. You would think after his many phone calls and complains that I have made that something would have been done but instead I’m having the biggest problem trying to get out of this home. I do not recommend anyone ever leasing from this company.

I called and spoke with Emily who was very helpful in answering my questions and addressing my concerns. She was knowledgeable and professional. It would be nice if I could speak with Emily, if ever I needed to call again. Main Street Renewal is lucky to have her on their team.Yalonda M.

I spoke with Bill this morning.. I had a million questions to ask.. and with patience and a breeze Bill answered each question thoroughly!! Thank you for being knowledgeable about your company! I look forward to leasing one of your properties within Main Street Renewal soon!! I would definitely recommend MS Renewal to anyone that’s looking for elegance and peace of mind.

Bill from Georgia was very helpful! I had lots of questions and concerns and he was able to relieve my worry and guide me in the right direction. I don’t have any confusion about where to go from here, which is reassuring to me and my family. Excited to possibly be apart of this and get into a better home! Blessing you & your family bill thank you so much 💕

Great bunch of people they really care about their vendors and tenants

My experience with customer service and this company was top notch.. Suzette,One of the representatives was the most polite and extremely helpful!! I am not sure of the ratings or incentives that they (customer care)Receive, which I have spoke with more than one representative in a 24 hour period in just a setting up an account alone... BUT⭐⭐⭐⭐⭐Keep up the great work!

Had an opportunity to talk to Sally Martin who was able to help walk me through my lease renewal process. Great customer service and was willing to answer all the questions I had.

Unresponsive, not easy to work with, representatives often have thick accents and generally don’t care about their tenants

I give Hunter FIVE STARS! He was very polite. He handled my repair request quickly. He even said he will contact the plumbing company himself to see if they could come today, since Im off work today and I have no hot water.

The only reason I gave them 5 stars is because of Bill he was thorough and answered all my questions..I felt at ease once I spoke with him.Thanks Bill for being the light at the end of our tunnel. Our housing situation is an emergency and we need to move asap because our family has grown and we need more room.Also we cant afford to pay two rents so we are trying to move by the 3rd of February but will put it in the hands of the lord.Thanks for everything 🙂The Grays/Pone-walls

I have been searching for a new home for 2 weeks. Today I spoke with Dave, who was a breath of fresh air. He was friendly and asked all of the right questions so that he didnt waste my time suggesting properties that werent right for me. The process of searching for a home has been draining, but I was actually smiling at the end of our conversation. Dave is by far, THE BEST agent I have spoken with so far. THIS MAN IS GOLD! Thank you Dave.

I was very upset when I called in and I spoke to Mr. Bill he had a nice soothing pleasant voice. He reviewed my application process and explain everything to me. Now I am very confident with my application moving forward. I cant wait to rent this home and move back to my hometown.

You helped me tremendously! Thanks for the education on the process. Working to help my client find the perfect Main Street Renewal.

Since the day I moved in there have been things that have needed to be repaired that was three months AG and still no repairs have been made. Now the AC is not working for two weeks and they have not gotten that taken care of to yet. Their so called maintenance man supposably came out but did not pull into the yard nor did he call and let anyone know he was at the house. My daughter was sitting in the living room all day due to having surgery so he never pulled in the yard. We have made numerous calls to get this taken care of but all they tell us is they will put in a work order that never gets done. So what do you do! You try to to do the right things and yet they treat you like a no body. Not a worthy company.

I have had a really good experience so far. Paul has been extra helpful and answered any and all questions. My experience has been positive so far.

Bill was so helpful in getting our application filled out properly. I was having some issues, but Bill was able to resolve them quickly and get us on the right track. Very friendly and a great experience all around. Would recommend using MS Renewal!

Your representative Sally Martin was of great help. She was not able to resolve it herself, but attempted all avenues then eventually had to send it to IT. If all representatives was as helpful it would calm down the anxiety during this COVID situation.

Words can not express the level of professionalism that I have experienced with Bill. My first time ever calling Msrenewal and his service was absolutely OUTSTANDING. Very patient and informative and he was able to answer every single question in 1 call...he also provide invaluable info that will help in the present and future of business!!! Extremely pleased!

I’ve been renting with Mainstreet Renewal (MSR) for two years now, everything I needed was handled in a well professional manner and also working with me during the COVID-19 period with rent all you have to do is communicate, they have been nothing short of amazing to me I have decided to rent for a third year through their company and I want to give a personal thank you to Ms. Janet Mathews the renewal specialist for helping with the renewal process and giving me the best price to renew! I recommend MSR one hundred percent!

Main Street Renewal is by far one of the worst companies Ive ever had to deal with. My neighbors are renting and use Main Street Renewal, knowing that the fence needs to be replaced they informed me to call the management company to split the cost of their side of the fence. The neighbors did warn me Main Street is almost impossible to do business with however I still reached out. After 4 weeks of emails and phone calls I was able to get in contact with Kevin Carmack only to find out they wont split the cost and want me to replace it out of my pocket. So they are wanting a new fence but only have me pay for it. Listen to me and all the other reviews about this company. STAY AWAY from Main Street Renewal.

I just want to speak on behalf of the gentleman that I spoke to about 15 minutes ago when making a payment. His name was Kevin. One of the nicest people that I have spoken to since being a resident of Main Street Renewal. Very friendly and knowledgeable of the company, he answered all of my questions and concerns that I had. There should be more like Kevin! My name is Jeanette Evans

Worst Customer Service I have ever dealt with. If I could give zero stars I would. Full story can be seen in the attached photos.In a nut shell one of the fire and carbon monoxide detectors in the house Im renting was faulty and kept going off every 5 mins. I knew it was faulty because there was no fire and the house is 100% electric and we had no cars parked in the garage at the time. Despite this I was directed by Main Street Renewal to call the Fire Department. The Fire Department came out to investigate and helped me conclude that it was a faulty detector. We disconnected the faulty detector but I was told that if one sensor was faulty the others would not be far behind. The Fire Department suggested I have them replaced.I sent in an urgent maintenance request and called customer service for help. Long story short I was told they could not do anything besides send someone out to replace it but they didnt know when that would be but that they would let me know by end of day. I asked where should my family and I go to sleep if they keep going off. The response I received was thats not our issue, thats on you. I asked for the manager and was told no.I called back again explaining everything. This time I was told by Gabrielle in the Austin, TX office that I should just disconnect all the detectors if they keep going off until maintenance comes to replace them. I said that I could do that however, that removes the safety factor for my family if there was a fire during the time between now and when maintenance shows up. I also informed her that if I were to do what she is directing me to do that opens Main Street Renewal up for a pretty big liability if something were to happen to my family and myself. She quickly tried to back pedal and say that she didnt say that. I reiterated her sentence verbatim and that if she would go back and listen to the recording she would hear herself specifically tell me to disconnect all of my fire detectors.This is the worst customer service I have ever dealt with. They are rude and incapable, they wouldnt even let me speak to their manager. What kind of operation is being ran over there? Who tells their customers that its not there issue when in fact it is? Its their rental property and their equipment that is faulty and going off every 5 minutes. My advice, go somewhere else. They are overpriced for the service they dont provide. I can not wait to be out of this lease.

I spoke with a gentleman named Bill, and he was very kind and easy to talk to! He answered all my questions clearly and explained the process we would need to go through to begin the home rental. If youre looking for a designated person to speak with about your potential home rental, i would recommend asking for Bill.

Gabriella was amazing. I wasn’t a pleasure to speak with at first and she handled it so very well. I couldn’t have asked for better costumer service. She was outstanding and helped me with all my needs.

I was affected by Covid-19 and Main Street Renewal was a God send. They had a program for people affected by this pandemic. There forgiveness program forgave 3 months of rental payments. THANK YOU JESUS.

Gabriela was professional and kind. She was able to answer all of my questions about the new home we just signed a lease for. She even gave extra information and made us feel comfortable to move into our new home!

I am emailing you to let you know about my experience with Ms Gray. My name is Aaron and in August of 2020 our landlord informed us that he was selling our house to Baf3 investments. A little research told us that Mainstreet Renewal would be managing our property from that point on. I called Mainstreet for the first time from the hospital while we waited for my wifes premature labor to subside. She was 32 weeks and went into labor and after many hours in the hospital we had time to kill before her release and figured why not call and see what was going to happen with our house. We have a baby due in October, and at that point the uncertainty was killing us. I told Ms Gray about our situation and wanted to know what our options would be. She informed us that at the time she did not have a directive for any of the properties but let us know what the process was going to be, and more importantly the time frame we had to work with. From the start she was very sympathetic to our situation and acted in the most professional manner I have encountered in recent years. As the process moved along she kept us well informed and continued to seek information on our behalf. As it turned out the owners of our property would not be leasing the house any longer until they could do renovations. Ms Gray was upfront and honest about the whole situation and gave us our options moving forward with or without our continued relationship with Mainstreet Renewal. She went above and beyond what I expected of any representative in her situation. Mainstreet Renewal, in my opinion, should know they have a professional on their team, and she would be an asset in any situation where customer service is involved. I appreciate her efforts and am sorry to not have someone like her to deal with, any time I need to interact with a representative of a company, with her professionalism. She made a bad situation for us the best it could be, please tell her thank you from us.Thank youP.s. I wish this investment company would consider their position in the continued involvement of rental real-estate and the impact it is having on people. They have the opportunity to make a significant positive impact on peoples lives, but it seems instead they are driving the housing price and rental market to unobtainable amounts. This will inevitably cause the bubble to pop and their goal to obtain continued rise in short term gains will end up costing them long term revenue. Middle class families that cannot afford to buy a $300,000 house certainly cannot afford a rent payment equal to that of a comparable mortgage payment. Perhaps they should put people like Ms Gray into positions of management and let them exceed where others with less than ethical business experience are failing. Overall I see negative reviews and wanted to share my positive experience with the person I interacted with. I hope they come around and realize they have amazing people that could make a real difference.

Romero was wonderful and knowledgeable! Thank you for answering all my questions because I had a ton! Thank you for addressing my concern with one of the properties!