In the last year theyve updated their system so that they can text you when your order is ready and easily look you up in the system to start your order. Employees are efficient when you reach the counter, so be courteous to patrons in line and have your clothes ready for them. The have good COVID protections, with employees wearing masks and barriers between them and customers.

I came on a Friday and needed a press done on a 3 piece pants suit and on a Saturday and was able to pick it up noon on Saturday. The young gentlemen, didnt give me any static, just professional courteous service. I was impressed and hopefully,we will do business again.

Excellent staff, good hours, easy to get to, very professional. Friendly, texts you immediately when available, texts use reminders, and they don’t throw your stuff away after 30 days. One of my friends came back a year later, and they still had his stuff, clean and ready to go. If it’s not right, they’ll make it right. I like this place, 1000 times better than Jack Brown, and I don’t dislike either.

Editing this review. 4 stars because 3 pairs of my pants were lost, but they have successfully retained myself, and others I am sure, for their customer service and diligence in correcting the issue. They were very empathetic and understanding of my situation and offered full reimbursement. Other cleaners I have used would only ever give me a refund for the cleaning itself. I will be continuing my business there and I would recommend everyone else do so as well.

I took an out fit last week for my fiancés late father. Simple request,dry clean and starch and no pleats on the pants. When we go pick them up they are hard as wood and pleated, the lady in the front chuckled and said its not that bad. I told her who they were for and they just mumbled like idiots. So now I have a fiance who just lost her father and is morning and frustrated over this clothing situation. We will not be coming back and making sure to tell others to stay clear away from this place.

What I love about Ricks is it is excellent quality excellent value and the employees are always so courteous ..👏👏👏

My go to dry cleanerQuick reliable and i trust them with my Indian clothes! Ty

Ive used Ricks for years and never had a bad experience. I most appreciate the reasonable prices for quality dry cleaning. Taking a thrift find for dry cleaning elsewhere would easily exceed the purchase price of the garment.

Very good Sevice each time I use Ricks Cleaner and the best Price around town. Keep the good work up Ricks Cleaner and people.

The best cleaners in Austin # 10 in my book Mr. Joiner& family

Its a good place the people in the from yall should go there

Quick dry cleaning. Consistently good quality, friendly service and affordable.

I tried for the second time to get week s worth of chef coats heavy starched and like the first try. ... Coats aint starched and they look dingy. Im looking for a cleaners wholl starch em up hard like a button down and at a fair price cus Ill come 4x a month. Think I paid around 3.50-4$pretty coat and thats like 2+button downs heavy starch.

Had a suit cleaned for my husband for a funeral. I neededi t back on time and they had it on time. Great Job

Service has always been exemplary. As a lifelong resident of Austin. Ricks cleaners has always been my go to cleaners for all my dry cleaning, stain removal and alteration needs. So glad Ricks has managed to make through the pandemic for continued service to the Austin communities.

I been having my clothes dry cleaned here for over 10 years. They have a fast turn around time, reasonable prices and my clothes always look great. They have convenient hours and friendly / professional staff.

I asked the gentleman more than 3 times and even provided him with my dissatisfaction of a recent experience. I explained to him that I wanted my clothing not to be flat pressed but with a crease. My ticket was $93 and he reassured me that he would update the information. Picked up my garments and my pants flat pressed. I have complained several times but this time, I have to find a new dry cleaners.

Appreciate the service and low prices

Very attentive customer service, very good quality of work and on time service.

They serviced my dress shirts. Very professional and courteous!-😄👍

In most cases they do a great job. The staff is friendly and helpful. No text when clothes were done. Shirt looked dirtier than when I dropped it off. Need to find a new cleaners.

Polite, and professional. I dropped off my winter coat to be cleaned,and have a loophole mended. They told me the mend would take two weeks which I mentioned I thought was long, her response was they send it off site to be done by a third party; I accepted being only $6,and they said would text me when ready. After 3 weeks, I went by to see if coat was ready,and it was . I politely mentioned I had not been contacted as they said. She confirmed my number,and said next time they would. Have yet to return, but plan to continue patronizing them.

Never in my life have I had a cleaners not take responsibility for their negligence. I have given them the benefit of taking the loss on multiple items. This time I refuse. Do yourself a favor and do NOT TAKE YOUR CLOTHES HERE!

My clothes were washed and pressed very well.Awesome job!

Ricks is the closest cleaners to my home. I find them very organized in the staff or exceedingly polite and pleasant to work with. Highly recommend

Pretty great place! Made it possible for me to get my clothes dry cleaned same day!

I was pleased with the service that I received.and I will continue to give them my business thank you

Very good service at an affordable price, I have used them for years, they text you when you order is ready, they are always ahead of schedule.

Ricks Cleaners always does a fantastic job on all my dry cleaning services, they provide fast and efficient service with a great price and Im always greeted warmly

I like coming to Ricks Cleaners I like the way they do my clothes

Great staffFast servicesCourtesy A+Clean storeGreat with Social distance practices

Ricks gets me right every time!!

I came to pick up my clothes and was greeted very respectfully.

Inexpensive and friendly.

I asked for extra heavy starch and didnt get any starch just a press.

Very courteous and professional customer service.

Good quality abc.,great prices.

My clothes was wrinkled and not dry clean also spots was not removed. This has happened several times.

Positive experience always! Glad to be a 10+ year customer of Rick’s!!

Waited 10 minutes for the guy to recognize me when I shared with him that he had ignored me he said to me I said I’m sorry how unprofessional

Fast friendly service

Great shop, good customer service.

Just a little pricey.

I sent a brand new coat to be dry cleaned and it came back with the inside liner all tore up. Mind you this is a brand new jacket that has never been worn and was purchased for my husbands company holiday party. Ive been using Ricks for a couple of years and never had this happen to anything of mine I sent in. Ive called twice today and left messages but was told they couldnt do anything today, it would be tomorrow. My husband is going to be fuming mad when he sees his new coat. It was suppose to be dry cleaned and it looks like it went through a washer machine. Im so disappointed. Now who will I use as my Dry Cleaner? Hope and pray this will all work out.Thank you Ian for stopping by to look at the jacket. I appreciate your time and effort with this matter. You have been an awesome dry cleaners for years and Im sorry for the previous post. It was posted out of distraught and frustration. Please accept my apology and I will continue to keep coming to you. Thank you again for your help.

A clasp button was damaged on one of my suit jackets.

I took my pants to be HEAVY starched and i was met with hardly any starch what so ever:(, wont be trying again any time soon

Been going here for a long time

Great customer service

Excellent dry cleaners

Play it again Sam the finest laundry facilities known to the East Side of ATX

Dropped shirt off last week. Shirt was clean (never worn), so I told the lady I didnt need it laundered but needed HEAVY STARCH.Of course, it has to be laundered/washed also, which is fine, but since this is for a wedding that Im in this week I needed HEAVY STARCH. I was assured I would get heavy starch.Picked the shirt up today and guess what ... no starch whatsoever.I did NOT get what I was promised. Now I have a wrinkled shirt to wear to my sister-in-laws wedding.The store would NOT give a refund, so now we will be disputing the charge through our credit cards.

Friendly, quick and easy! Been coming here for a few yrs now.

Great

Letty and Sandra are awesome. Great customer service and very quick!

I tried Ricks twice. I asked for light starch and my shirts came back stiff. The next trip I went with dry clean only. I paid 3.79 to have a button on a pair of slacks replaced. The claim ticket said they would be back in two week. WTH! Two weeks to replace a button?! Lucky for me they didnt replace the button and the slacks were ready the next day. I couldnt get a refund for the fee for the button replacement because the person working didnt know how issue a refund. I was asked to come back in the morning like I dont have other ish to do. Their prices arent cheap but you get what you pay for. Im going back to Jack Brown who has the quality and service Im looking for.

EDIT: I went back to this location with my items that were wrinkled, and the management cleaned them again for me, free of charge.I have visited this dry cleaners twice now. I found out about the location from a friend because of their low prices. The first visit went very smoothly with no issues. The second time I visited, the staff was unsure which items were mine and called me because they had mixed my items with another person’s. When I picked up my suit, it was wrinkled and I will have to take it elsewhere to be cleaned again.

Where I take all my shirts to be cleaned

Is good staff

Ricks is usually very conscientious about making certain the cleaning has been thoroughly and completely done. I have learned, however, to always check my cleaning before leaving, as there have been times when something needed to be redone, and I didnt want to make a return trip to the city from Manor. These situations have been very few and they have always made the cleaning project right.

The staff is super helpful and my jeans always look great

I have been using this place over a year now.Staff is very friendly. Price is very good. Their services are very good as well.Even though I moved further away, I am planning to continue to use this place.

I went to Rick’s for the first time this week, and it has been the worst experience of my life. They lost two of my pants and two ties. Called every day to ask if they’ve found them and they always come up with a different excuse. Worst service ever. Find some other place in Austin for dry cleaning if you want to keep your clothes.

Yes, I gave them 5 stars and heres why (sorry for the long story, but thank you for reading):Ive been going to Ricks Cleaners for 2-3 years and never had an issue!Last month, I dropped off some clothes on a Wednesday and were ready for pick up on that Friday. When I went to pick up until the following week, they brought my clothes out and I checked through them (everyone should be doing this). I noticed that there were some items that were not mine and brought it to the attention of the young man helping me. I also noticed that some of my items were missing (one which was a pair of mens suit pants with huge sentimental value). He went to the back to check with no luck. He took down my information and told me that someone would call me about the missing items. A week went by and I hadnt heard anything, so I called. The same gentleman that helped me answered the phone. I mentioned that I hadnt heard about my missing items and was following up about it. He seemed to know exactly who I was and told me that the information he took down was misplaced and unfortunately nothing had been done because of it (so it was a good thing I called). He took my information down again and affirmed that it would get to someone this time.At least a few more days went by and I didnt hear back, so I decided to stop in the store. I explained the situation to a nice young lady who looked up my account. She told me that there was nothing in the system about having missing items and that essentially nothing had been done by the gentleman or anyone (again). She went to the back to check herself and came back with nothing. Then, she asked me to fill out one of the claims forms sealing the fate of potentially not getting these items back. I became emotional (thank goodness I had sunglasses on) and expressed to her how important these pants were and how important it was to find them. I filled out the form and she took it to the back with her.Lucindia (different from the young lady that helped me; not sure if shes the manager or owner) came out to explain that they would continue to look and had some questions about the items. She saw how emotional I was and consoled me a bit. I left not feeling great about the chance of getting those items back after 2 weeks had already passed. The following day, Lucindia called me to let me know that she had found a pair of pants similar to the ones I was missing. I told her that I would bring the suit jacket paired with it to see if it matched. I wasnt able to go right away and before I could make it to the store with the jacket, (a couple of days later), I received a call early in the morning that they had found ALL of my missing items! I was so happy that it brought me to tears! I went the same day to pick and sure enough, all of my missing items were there! I thanked the woman who called me to tell me that my items were found and I tirelessly thanked the staff working on the day of pick up (the gentleman that originally helped me was not present)!Again, a million thanks to the young lady who helped me out, Lucindia, Cheryl, and everyone else who aided in the search of my irreplaceable items! I will never forget it and will absolutely continue to use Ricks for all of my dry cleaning needs!

The most reasonable price dry cleaners in Austin Iknow of !

This is the best dry cleaning pricing I have found in Austin. They always have my clothes ready to go when they say so. Staff is friendly, even early in the morning when I am dropping off.

Good

A great place to put your clothes at Rick cleaners

Great Quality Work. A1Drop

They lost my shirt, then found it after months of “searching.” I pick it up and it has orange stains all over it. Not going back again.Later update: Owner got involved and made things right.

Great staff. Efficient servi e and fair pricing!

Very affordable and great quality service. Highly recommended

Courteous staff, stiff starching of jeans. A1 rating.

Good people and they dont lose yoir stuff

Was told my clothes would be ready and I would receive a text message when they were done but didn’t get a single notification went in a week later and they gave some sorry excuse about the weather effecting there notification system. Sounds like a whopper to me!

Ive been using Ricks since I moved to Austin in February 2016. Ive yet to have an issue and they have reasonable prices.

They do a fantastic job and reasonably priced. Sign up to receive coupons

They did a good job

Rude people here. Lady at the counter didnt even acknowledge me when it was my turn - just talked to the guy behind me like I wasnt even there. Then she told me to go over to the next counter like I was inconveniencing her or something so she could serve the guy behind me. How is that ok?

Quick and affordable

Good prices, quick service

Great service, understanding staff...

Speedy service. Friendly staff.

Great customer service.

Great cleaner

Sandy a jewel.

Friendly service, good people

Brought a custom suit in for cleaning.Not only did they not clean the suit, it came back with new stains.DO NOT TAKE YOUR CLOTHES HERE!!!!

Needed same day cleaning. They told me to bring it in by 8 a.m. to the 5324 Cameron Road store and I could have it same day. Got there at 8 a.m. and the counter person said I have no idea what youre talking about... We dont clean same day.

Fast and efficient

Fast turnaround

Close, affordable, and professional.

Pretty good

Affordable cleaning

I just gone there, but that woman dont have good customer service.She does not have good customer service.