Great experience today and the Service representative, Francisco Torres, couldn’t have been more polite, knowledgeable, or helpful. He was attentive and answered all my questions promptly. He also followed through with letting me know the costs and time frames for the different parts of my service. It was the opposite experience from my last maintenance service appointment. My prior appointments were less than impressive from the communication, costs explained, or promised time-frame. This time, Francisco was the opposite, he did exactly what he said he would do and let me know my true costs. Super nice guy and great representative for BMW.

Outstanding service! From arrival to departure, the service is the best.Francisco made sure my vehicle was perfectly safe for my daughter and I to go back home. I appreciate all of the staff for being so helpful in transferring items from my vehicle to the loaner and back again.This is definitely the best BMW location, I have been to two others, one which is 25 minutes closer to me. Even with a toddler, I’ll drive further to get better service at Global Imports BMW with Francisco.Thank you!

I had to take my BMW to the Global Imports Service Center for a battery and car alarm issues. When I first called, I spoke to a gentleman named Ron. When I arrived, he promptly and kindly spoke to me and facilitated an introduction to my service person, Max. Max let me know the process through which they were about to take me and the car, and either called or texted with each step of the way. Communication was key for me. Overall, I had a fantastic experience and my car is running great since the work has been done. Highly recommend.

Sharif was so nice! He told me exactly what they were going to do and how long it would take. He was exactly correct on the time, which I really appreciated! The car was repaired and drove great! Thank you!! Global Imports is the best!

Being able to set up the appointment in app once the car detects it is needed it great. It makes it easy to find a time/date that works best for you. Global imports staff are super friendly and attentive to each customer needs. They are also super fast on making sure you are in and out in like an hour and a half depending on the service which I appreciate.

The representative (Kristin) was very professional and gave me the velvet glove experience. In other words, she handles her customers with class and grace which perfectly represents the BMW brand.

Shina, service agent, is extremely helpful and professional. Daniel, service manager, addresses any concerns or issues quickly my satisfaction. My overall customer experience is great. The waiting areas downstairs and upstairs are clean, updated, and aesthically pleasing. Upstairs you can get delicious food as well as use individual office bays to conduct business. I highly recommend this location for your BMW service.

Great service experience. Was able to make appointment online. Friendly, professional advisor. Service was completed in a reasonable time.

I purchased two cars from Global Import recently. The staff is professional and well informed about their vehicles. I am very please with my purchase and the entire buying process.If anything concerned me they were very accommodating and resolve any question or issues I had.I have purchased many cars and must say this dealership is the most organized and accommodating I have ever worked with.

Francisco did a great job communicating with me about the timeline and service details. He was courteous and professional and ahead of schedule.

Shina did a great job working with my tire&wheel warranty. She was my advocate in making sure the damaged rims where covered. Also very please with the work that was performed by the service technicians at Global Import- smooth ride now. Lucky to have her as my service advisor at Global Import!!

Service is Excellent! This is the only place I bring my Bimmer for service. The advisors and staff are nice. Especially Miss Franklin, she always make sure that everything is a smooth process everything I come here.

As always the people at Global imports were nothing short of amazing. From check in to check out I was greeted with a smile and positive attitude. My service lady Shina really needs a raise because she found a way to deliver the bad news that my repair wasn’t under warranty in the most elegant way :-) . She was sensitive to my needs and was most accommodating all the way till I swiped my card to pay for my service. I’ll NEVER go anywhere else! Special thanks to Shina and Jerelle BMW global imports is lucky to have such wonderful associates.

Kenneth went above & beyond to make sure my vehicle was finally repaired after a prior visit. He was not my service advisor at the time, but has proven to be dependable, so friendly & helpful. This is my 7th vehicle from Global BMW, so I’ve had many service advisors over the years. Kenneth is very attentive & solved my issue. Thanks!

Dropped my 330ci off for its 225000 mile service, just an oil change and a brake fluid flush. I also asked them to adjust the parking brake and they did a recall that was on the vehicle. When making the appointment I was told it would take 2 hours for it to be done, which was fine. I dropped it off on a Saturday at 1pm. Had to get someone to pick me up because they had no loaners available. I only heard back on Monday that the car was ready. Went to pick up the car and waited around for 20 min because none of the valets could drive a manual. After about 10-15 min of driving i realized that there was a rather noticeable brake bias towards the passenger side that wasnt there when I dropped the car off. Got home, which is an hour away, and called them. They offered to look at the car but I had to drop it off which would be fine but no loaners available for the next month. So I asked if they could pick it up, their response its too dangerous for a valet to pick it up because of the brakes. Its too dangerous for their valet to drive then car, so i have to risk my life driving a car with an issue that they caused?

The job was complete and well done in a professional manner, the advisors was good and advise me with great integrity. I tank you all for supporting me and being patient with me.

I took my car in for complementary service. Of course, other issues were found!! I went to pick my car up that was ready at 1pm. I get there at 3:00pm checkout and waited 1 hour 15 minutes for my car to be pulled around. all the valet people were looking for my car. Only to find it in the wrong area. Horrible customer service and I’ve been doing business with this dealership since 2013. They have a revolving door every time i go it’s a crew of new people. I wouldn’t recommend Global.

I had a wonderful experience. I called ahead and had a appointment set. There were service advisors waiting, as I pulled up, to take my keys and service my car. The advisor also told me how much it would cost for repairs prior to starting them. Their lobby, waiting area, and restrooms are clean and in great order. I like how they have a cafe with excellent prices on the second floor.

My sons car required service away from home and luckily we found BMW Global Imports. Kenneth, our Service Advisor provided exceptional service, timely communication, and a worry free experience.

Took my car in for an oil change and mentioned another issue. The service advisor listened to my concern, let me know the fix that was known and called me as soon as my car was ready. There was a slight delay in getting the replacement part, but I was kept informed along the way.

Travis made my first experience becoming a part of the BMW family seamless. He was professional, thoughtful and patient as he helped me make decisions on my purchase. I would highly recommend working with Global Imports as well as Travis for your BMW needs.

Jaime my service advisor made sure I was in and out in a timely fashion. All my concerns were also addressed and taken care of immediately. Excellent service experience as always.

The workers were incredibly friendly and informative. Very hospitable and kind. They went above and beyond to ensure that I was taken care of and happy with the service, which I was! 10/10

A little confusing to get to the service center if you’ve never been there before, but it was a great experience. Everyone was very nice and it was very clean. The work was done within the time frame they mentioned and it was very professional. Special thank you to Stephen Buckley, very pleasant and honest employee. Come here if you can!

My car was at the service department for 3 weeks. I took my car there because it was stolen I told the service department that my car had to have a lock smith to get in because the thief had the key fob. They charge me for a key fob that do not work. Said they didn’t know it would not work until they got into the car. So I paid 700 for a key fob that don’t work to the car. On July 31. Someone contact me from Global import and corrected the problem I was given a refund for my key fob. I greatly appreciated.. the response to my situation.

My experience was not good. First off, I reported that BMW mechanic cross traded my # 3 spark plug. I paid $150 for them to diagnose the problem. They confirmed it was cross treaded. The dealership wanted to charge me $335 to attempt to loosen, and if they broke the head, that I was responsible for the repair.Second, my instrument cluster lights went out, paid for the diagnosis, and told that if you;d cost me $1770 to repair it. I brought a plug and play cluster (digital) for $1800.Bad service all around

Amazing experience from start to finish! The service department at global imports always addresses all of my concerns and responds to my inquiries in a timely matter. I highly recommend this dealership for professional repair or maintenance on your BMW!

Had to have my entire engine replaced and it was covered under the manufacturer’s warranty. My service advisor, Giselle Boothby, was extremely professional and kept me regularly updated with the process. She made this whole process very smooth.

Max Buckley and Kenneth Pyrdum are consummate professionals at Global BMW. Both are excellent communicators, respectful, courteous, and trustworthy. It was a smooth and timely experience throughout the process. Outstanding in one word!

My service experience was very positive. I scheduled the service, arrived a few minutes early & my service tech was there to check in my car. I highly recommend Global for your BMW service needs.

This was THE WORST SERVICE experience I have ever had. I am new to BMW world and had THE BEST BUYING experience with my X5. The service experience (for a door ding) was deplorable. I did contact Daniel, the service manager, who listened to what I had to say about what happened, as well as the service advisor that I had worked with and they did state that that would get back to me and neither have. It has been 7 days since our conversation so at this point I don’t expect to hear from them. I won’t be taking my vehicle there for any further service and regret giving Global Imports any money at all.

Always take my BMW to Global Imports for car services, and I highly recommend Giselle Boothby for taking care of your car. I had bad scratches on my front bumper, and on top of normal routined services, I asked Giselle for any recs on how to repair the scratches and she helped me find a great vendor that Global Imports has partnership with. The work was amazing! I was over the moon about the quality, and it didnt even cost me as much as other shops quoted. Trust me, Giselle wont disappoint you

I sustained an unexpected flat tire on the highway and rolled into Global Imports as a walk-in. They took me in immediately and even performed due maintenance on my X6.Kenneth Pyrdum is the BEST advisor I have encountered at this dealership. I have had below average experiences up until today. You won me back. I even made arrangements to have Kenneth for my husband’s first service with his X5M.

When we got there we were not even greeted by a service person for 10 minutes, so we were just standing in the service garage not really knowing what to do. They had already refused my request for a courtesy car, but had said someone would take us over to the mall. Well, that didn’t happen either. We had to pay to Lyft over and back. Then we had to stand outside and wait to be checked out. I am not impressed at all, especially after going to Nalley Lexus with my daughter. She was met by her designated service person who immediately took her inside to an air conditioned office. We were valeted wherever we wanted to go. She was also taken back into the office of her designated service person to check out. We were brought water and snacks. I will try a different BMW place for my next service. I heard many others complaining at Global.

Shina is one of, if not, the best service advisor at Global! I never hesitate to contact her when my car is need of service or repair. Shes great!

I always receive timely and professional service at this location. The staff is courteous, professional and demonstrate good customer service.

I drove in and was taken immediately. The service representative was extremely professional.

Came here to get a recall done on my 545i, when i got there it leaked out all the coolant. I decided to pay 200 to get them to diagnose it, which took three days for them to do nothing. Then when i got the report back to see why it leaked coolant they never even mentioned it all they mentioned was a oil pan gasket. With the recall they do a multipoint inspection in which they said my coolant was good, and the coolant light came on as soon as i left following a cel. Thanks for the service

This is the dealership where I have purchased two BMW s in the last 27 months. Unfortunately, I have tried to get my cars serviced at a dealership that is closer to my house, but they are absolutely horrible. Global Imports--BMW is a joy to work with, and that begins with the first phone call. They are worth the trip!

Got the vehicle in early and was on my way early. Kenneth did a great job. Global is always top notch.

I purchased a preowned vehicle from the BMW dealership in Atlanta, GA. It was a long-distance purchase so it was transacted via text, email and FedEx. The entire organization seems to not understand what a commitment is. The experience can be summed up in the phrase, over-promise and under-deliver. The number of things where I was told it would happen by so-and-so date and it did not, is at least a dozen. It included things like receiving the paperwork to sign, receiving documents after the sale, photos of the vehicle. My car arrived two weeks after payment received, nearly five weeks after putting down a deposit, having never had the interior detailed, on a trailer car-carrier pulled by someone who spoke no English with a cell phone that couldnt get coverage over much of the route. It is missing one key and the security socket for the wheel lugs. The salesman was easy to deal with but even he fell down and I dont know if it was him or an incompetent organization he was trying to work with. I have had the car for one week now and nothing has been resolved and I am still waiting for a temporary registration (and the title will arrive....?) and the 2nd key and socket (or restitution).

I love coming to Global Imports weather it’s a purchase or service… never had a bad experience yet. Service is always accurate!!

The experience was misleading and the cost of the repair was ridiculous high. I called to speak with the service manager left a message he never contacted me back . I was quoted one price paid money in advance to receive a second quote which was three times the amount of the first quote. Lack of communication and no sense of resolving issue for me the customer I am very displeased with my experience with this service department. Global BMW

Shanna was amazing and very knowledgeable of what we needed. I highly recommend going to this locations for your BMW needs.

Everything was great and Christina Herrera is a rock star. She provides the highest level of customer service.

Shariff is excellent at what he does! Great customer service every time which I why I continue to come back, listens to any concern I have and does his best to get it solved.

Francisco is the Best Service Advisor in the Industry . I have been servicing my car with him for sooo many years and the experience is always top notch .

Shina always provides the best customer service and is a great communicator of what needs to be done, why it needs to be done, priority levels of repairs, and coordination of all the departments who are involved in the service. And John Nikerle does an exceptional job diagnosing issues and then making the quality repairs.

Service Advisor, Francisco Torres, was amazing. I thought I had an appt that morning, arranged by another BMW dealership in Tuskaloosa, AL. To my surprise, after research by Mr. Torres, the appt was for the following week. I had just bought the vehicle in AL the day before. Mr. Torres instantly became my Service Advisor and my warrenty work completed while I waited.

My service rep was awesome....she is fast, professional, detailed, friendly and knows my vehicle!

I had my car detailed at this dealership and granted, it was really dirty but they did a fantastic job. Good value for the money, even at a BMW dealership!

Excellent service and attention! Very profesional and fast service. Highly recommended!

My Service advisor, Francisco Torres, was wonderful in explaining and making sure that I understood everything that was to be done in a timely manner.

Global did a great job of diagnosing a tricky electronics issue. They got the job done quickly and at a great price.

Great service, good pricing. Thank you Francisco Torres in service and Spencer in tires

Service advisor (Chyna) was courteous and attentive to my needs.

Tech Agents were professional and provided excellent customer service.

With every visit to this dealership, including my initial purchase, my experience has exceeded my expectations.Excellent service and customer focus!

Was busy but got me out the door pretty quickly

Francisco was a pleasure to speak with about my car. He is my service advisor for good.

New Car purchase went smoothly with lots of assistance from Client Advisor

Good customer service, quality work. Beautiful atmosphere.

Great Service and they always do a professional job.

My Coolant Line separated from the Expansion Tank causing my car to loose power and run hot. Found out I needed a new tire and an alignment

The service manager was prompt and informative as always.

Great experienceGlobal in Imports always does a fantastic job

Got a new lease. Excellent service !!!Gracias 🤩

I always receive great service from Errun

Mrs Franklin was a excellent service provider

My service advisor Jamie is the best!

Very nice environment to wait for service.

Ignition coils and plugs replacement at 51,000 miles on time and while expensive, a bit less than indicated initially. Thanks!

Not a good experience did not fix the issue

Prompt, courteous song excellent service

Great job by my services guy

Extremely courteous and professional. My service analyst Jerrell is well versed and has been a great help, as always!

Brake fluid change, seat belt issue

Honest and hassle free!

Great service experience!

Great service, thanks!

Christina was great!

Needed to replace a flat tire

Covid has them slowed down like everyone else, but very friendly and fixed it the first time

Needed new tire.

Professional, accommodating,, thouroughp

Great experience

Outstanding!

Turiya was amazing. As a new bmw owner she made sure to show me all of my new features within my car. She is truly amazing at her job and her position is mandatory for any new car owner of bmw.

I normally use Global for my service needs since it is close to my work, but my most recent experience was not ideal. I brought my car in because the rear differential had a leak. The service rep told me that some parts needed to be ordered and that she would get back to me the following week once the parts arrived.Two big issues here:1. They never called me back. I called them a week after the parts were supposed to arrive and had to leave a voicemail that was never returned. In fact, I still havent gotten a call back for my parts or my call to check on them, and its been a month.2. I went get a second opinion on the work they quoted me, and they were going to charge me to change all of the seals on the differential and for a temperature monitor when all I needed was one of the three seals done.I got the work done at a different dealership that didnt overcharge me for unnecessary services, and that dealership got back to me almost immediately. Time to move on I guess...