user
Wendy D. Willoughby D.D.S.
192 E Chestnut St b, Asheville, NC 28801, United States
Appearance

Comments
ja
Review №1

Dr. Bare is great, she really knows what she is doing. Great staff and nice office. Highly recommend

El
Review №2

Great work! And surprised and pleased that Dr. Bare was able to complete my crown on a day that i only expected an evaluation. I was told and could see that this was only possible because of excellent work by 2 dental assistants.

Cu
Review №3

The entire staff at Chesnut Family Dentistry are great people to work with. Dr. Willoughby has been working with me on a workers comp claim and she has been very thorough in developing a plan to repair my damaged teeth. All the ladies in her office are super nice and extremely competent. Highly recommend.

Ke
Review №4

The atmosphere in the practice is friendly calm and professional which matches the quality of the staff as they work through your procedure.. highly recommended.

Br
Review №5

Very attentive staff is diligent about scheduling and reminders about appointments. Ive been a patient of Dr. Willoughbys for 27 years and highly recommend her and Dr. Bare too. I appreciate the dedication to keeping an all-female staff, as it aligns with my values of female empowerment. It definitely reflects in the high quality of their work as well.

Ma
Review №6

I had a dental emergency during an extended trip to Asheville and Dr Willoughby was kind enough to see me on short notice. Everyone in her office was friendly and professional . I highly recommend her.

Co
Review №7

Everyone was extremely kind, informative and easy to be with! Dr. Willougby really knows her stuff!!

Sh
Review №8

The most comprehensive exams I’ve ever had and an incredible staff. Glad a friend recommended

De
Review №9

Dr. Willoughby is an extremely caring and gentle dentist. Her and her staff are wonderful. Their first priority is always concern for me and my comfort. I needed significant dental work done and she went over the plan in great detail with me. After years of seeing dentists and having bad teeth due to my health I found them to be quite affordable For the amount of work that needed to be done. They are professional, courteous and efficient Never making me feel like I didn’t take care of my mouth as other dentists have. . They answer their phones or call back in a timely manner, even calling after each visit to make sure I am doing well and comfortable. If I do have a problem they see me as soon as possible. I am so thankful that I was referred to them and I definitely recommend Dr. Willoughby if you’re looking for a new dentist.

la
Review №10

Very kind, knowledgeable and thorough with exams, cleaning, and dental repairs during pandemic time. , even.checking in with patient the next day to see how they are doing. Good vibes from front desk to dental chair.

Lo
Review №11

The office and medical team were very aware of and taking great care with exposure precautions. I felt completely safe. I don’t dread going to the dentist, but I don’t relish it either. The dental hygienist, Kristy, was so gentle and thorough. Dr. Willoughby was also gentle and personable. I highly recommend this group and have already scheduled my next apt!

za
Review №12

Christie and all of Dr.Willoughbys staff I dealt with were a pleasure to be around. Theyre mindful of how tense dentist visits can be and they do a great job of making it surprisingly pleasurable. Thats a real plus in my book along with the affordability! They performed a cleaning and a filling Oct 2020 and I am very happy with the precision work done.

Ly
Review №13

I am always impressed by the caring attitudes and efficient procedures of Wendy Willoughbys dentistry group. I am in my late 60s. The care that is offered is perfect for me maintaining good dental health for a long time to come. I started care there in mid 2020 when a piece of a tooth cracked off and I hadnt been to a dentist in more than 10 years. My husband was already seeing Dr Willoughby and very impressed with her.In the process of solving my problem, I got back on track. Its amazing how much progress has been made in dentistry from when I was younger. I have only good things to say about the services they offer and would recommend them to anyone wanting to find a good dentist.

Br
Review №14

I absolutely LOVE this Dental Practice! The staff, Hygienist, up to Dr. Willoughby herself are simply amazing!! Always attentive and caring. I’m one of those dentist office anxiety people LOL! I was made very comfortable during my last visit to have two crowns done during the same visit. I never stressed, never got upset and was never uncomfortable!I highly recommend Dr. Willoughby‘s dental practice!❤️

Ph
Review №15

Friendly prompt staff. Not quite as friendly as before the pandemic, but no one else is either. Very relaxed and comfortable atmosphere

Je
Review №16

Excellent experience!!! Got me in on short notice and took care of my extraction.

ka
Review №17

Dr. Willoughbys office is efficient, professional and follows strict hygienic practices. Dr. Willoughby is very knowledgeable and skilled in up to date dental practices. I highly recommend the whole team.

Mo
Review №18

Dr Willoughby and her team are thorough, professional and caring. I used to have a fear of dental work- and feel confident and relaxed at the dentist! They also have been doing an amazing job with their Covid protocols- such a clean and safe environment. Thank you!

Al
Review №19

Knowledgeable & personable staff plus pleasant office made my initial visit extremely positive. Dr. Willoughby uses advanced technology, including in-house CEREC crowns. A thorough exam and detailed treatment plan was provided. Bonus: She is a colleague of my retired dentist and in the same location.

Av
Review №20

So thankful to have such a devoted and sincere dentist to care for myteeth. I look forward to my appointment for the usual six month checkon December 15th. Ill be pleased to see you then.

Ju
Review №21

I have been a patient of Dr. Willoughby for approximately 3 years. Her professionalism and that of her staff are outstanding. I also love that they have state of the art equipment for faster service. Dr. Willoughby and her staff are extremely friendly and very thorough in their work. I personally have found that I get immediate answers to most questions. If her staff clean your teeth or work on another issue in your mouth, Dr. Willoughby will double check their work before you leave, to ensure it was to her satisfaction, and yours. I recommend her to my friends and acquaintances whenever the opportunity arises. Thank you Dr. Willoughby for making me feel special whenever I am there, as you do with all your patients.

Ki
Review №22

Best dental office I have ever visited! Very thorough and professional, also incredibly cleanly which is such a huge plus. Dr. Willoughby went over everything with me in detail so I knew the condition of my mouth health and how to better it. I feel more knowledgeable than I ever have about my teeth! If you’re looking for a friendly office that cares as much as you do about your smile, here it is!

Jo
Review №23

I scheduled a routine cleaning as a new patient, as it was more conveniently located. I showed up to my appointment, informed the desk clerk I had a routine cleaning and all seemed routine. After being directed to the back, it took quite a while, and after being there an hour and a half and finally speaking with the actual dentist (who was very nice) I was presented with a plan of several thousand dollars of “suggested” work after poking around in my mouth. I was then inform the cleaning would need to be scheduled ( I finally realized they had me going through an entire oral exam that I didn’t ask for) and then I was hit with a $344 bill. I doubt others will have the same bad experience but I thought I would share some advice, reallllyyyy reiterate what you asked for and know what you are paying up front.

Ba
Review №24

Great caring service as always! Keep up the good work!!!!!!

Re
Review №25

Dr. Bare is the best. She is not only professional but she is also gentle, understanding and has the best personality. I have recommended Dr. Bare to lots of my friends. The staff at the office was absolutely perfect. I love Dr. Bare and the staff it was actually fun going to the dentist.

Ja
Review №26

This office put a porcelain 4 piece bridge in the front of my mouth four years ago. I immediately knew that something was wrong with it in that I could feel a gap between the crown and my gum. I went back numerous times to question it and I have lived with the anxiety and stress of knowing that it was not property fitted for the past four years. At one point over the past four years they put a filling in the gap, for which they charged me, knowing that there was a problem. The filling fell out within a month. At one of the visits, at which I questioned the gap, I was told by one of the dentist that I just needed to live with it. They finally recently acknowledged that there is indeed a problem and the entire bridged needs to be replaced, of course, at full price. I have crowns that have lasted 25 years in my mouth and a bridge that is even older. There is no way that this bridge should need to be replaced in 4 years if it had been properly done. I take excellent care of my teeth - flossing daily and brushing at least two to three times a day. Now, because of the poor fitting, I have decay around one of the teeth and more extensive work is going to have to be done. I made an appointment to have a second consultation, for which I was charged, with them before the work was done and I left knowing that I could never trust them to do the replacement work in that they have known for 4 years that it was not properly fitted and did nothing. I now have a worse problem, but am relieved to know that I will not be in the hands of these incompetent and unprofessional people. I was told to live with it and I hope they can live with the terrible experience I had with this office. In addition to this nightmare, they replaced two crowns a year ago from which I was having no problem with the existing crowns. I now have constant sensitivity with the new crowns and have gone back to address this issue with no resolve. I would NEVER recommend this office for anything. I dont even want to give them 1 star, but you cant post without it.

Bo
Review №27

Very thorough first visit - i just moved to town a few months ago.

Am
Review №28

Dr. Bare is phenomenal! Professional and courteous always! I have seen her for years and look forward to my cleanings! I know I can count on this office! All the ladies there are wonderful! I saw Dr. Willoughby for an emergency work-in once and she was also excellent and very accommodating to getting me in! I highly recommend this practice!

Li
Review №29

Each and every time I visit Dr. Bare, I continue to be amazed by and thankful for the welcome that I receive. I have to admit that I had bad anxiety about going to the dentist. My past experiences werent good at all. It would get to the point that I thought my heart would beat out of my chest or stop all together.When I started seeing Dr. Bare, I still had that bad anxiety. A few visits later, that have included having teeth pulled and some filled, I have no anxiety when seeing Dr. Bare. I know that she and her staff will take excellent care of me. This most recent visit, I was so relaxed that I could have taken a nap while she was working on my filling! It is amazing to feel that level of trust with my dentist.There is no where else I will go for my dental needs. If you are looking for a dentist, I strongly encourage you to make that first visit and see for yourself the amazing people working together as a family to make our lives a just a little better.They have made mine much better, by treating me with respect and dignity.Thank you for all that you have done for me. You all are amazing!😆👍💜🙌

La
Review №30

Always a good experience!

Av
Review №31

Every visit to the dentists office is a real learning experience. I am instructed in all the latest techniques and care of my gums and teeth. By following the instructions of the hygienist and Dr. Willoughby, I can expect continued success in my dental health. Thank you to all the helpful staff at the dental office of Dr. Wendy Willoughby.

Ma
Review №32

I Had A Great Dentist Experience!I really appreciated the time that was spent with me asking questions and in turn having my questions answered. I was asked about my teeth and what I felt I needed and then given the time to explain what I felt I needed. Dr. Wendy Willoughby was great at listening and then trying out a technique to help bring balance to my tooth I was having pain in and she did a great job helping bring balance to my tooth! It feels 100% better. Thank you So Much 😊 I was concerned I would possibly need a root canal and thankfully grinding the tooth where it needed it worked perfectly!I’m truly grateful for your skills!🙏🏼Peace & Blessings,Marilou Appleton 🦋

Ba
Review №33

Everyone is so nice! First visit and I felt like I had always been there! Every visit is just great! They are very professional and I am so glad to be a patient of DR. Willoughby.A 5 star!

Ly
Review №34

Dr. Willoughby and her staff are friendly, accommodating, and knowledgeable. They make you feel comfortable and welcomed. They explain all the procedures and what they entail. So happy I found Dr. Willoughby and her practice.

Su
Review №35

Very impressed with the excellent care I received at this office. Professional and caring staff.

Te
Review №36

5 Stars for Dr. Willoughby and her wonderful team! After neglecting my teeth for more years than I care to think of, I went to Dr Willoughby to get an honest opinion about the future of my teeth and gums. She and her team are my miracle workers! Each and every one of them go above and beyond, turning my much dreaded visit into three pleasant visits. With them, Im achieving beautiful teeth and an optimistic plan for the future of mouth.. I highly recommend!!

He
Review №37

Ive been cared for by Dr. Willoughby and her staff for many years (over 20!) and have to say shes a very special dentist. Her patience, kindness and expertise have been so appreciated through multiple appointments and different procedures. I fully trust her judgement and I appreciate her willingness to take time to listen and care. Her entire staff are exceptional as well! Thank-you for such excellent care!

Ca
Review №38

She would not prescribe an antibiotic for infection, she never even looked in my mouth. 2 days later another dentist called my infection a dangerous infection and sent me to a oral surgeon the very next day, he warned me if the swelling got worse to go to the ER for IV antibiotic. I was reaching out for help, and got none, her staff was very nice...

Mi
Review №39

I have been going to Dr. Willoughby for many years, and in a nutshell......... she is the best!I travel quite often and if out of town......... I will fly into Asheville for any dental concerns, ..............as well as for checkups and routine appointments.I have referred Wendy to many friends over the years and have always had nothing but the best of feedback from them. Dr. Willoughby will take good care of you !

Ka
Review №40

I went to the dentist not knowing what to expect, nervous having to have a number of cavities filled. I didnt feel the shot and felt absolutely no pain during the whole thing. I highly recommend this dentist, she is fabulous. Anybody that has a fear of the dentist needs to go here. Her staff is great and wonderful experience.

Jo
Review №41

After years of displeasure with dental care, I have found a group of professionals who listen, engage me in the process and are very focused on making me comfortable. Every procedure is carefully explained. Every single person in this practice demonstrates through their actions that they are very intent on patient satisfaction. You are made to feel part of the process. The office is clean, modern and comfortable. They are always prompt and respect the value of your time.After many years of avoiding dental care because of the discomforts involved, I now visit Dr Bare and her staff without apprehension. I have a bright new smile, a much healthier mouth, and far less day to day discomfort. I very highly recommend these folks. After a full year of care I could not be more satisfied.

Al
Review №42

I am a new patient of Dr. Willoughbys, and recently visited her office for a cleaning.Since I had waited 8 years since my teeth had last been cleaned, they were in terrible shape and I was just dreading the whole process.Brandi, the hygienist who cleaned my teeth had a very soft touch, and explained to me what she was doing while making sure I was comfortable while she was working.What I thought was going to be an unpleasant experience turned out to be painless process, and my teeth look great!I would recommend Dr. Willoughby and her staff without reservation.

Th
Review №43

I saw Dr. Bare and was impressed with her skill and professionalism. They were able to quickly accommodate my schedule for a prompt appointment. I didnt think it possible but she devised a viable plan to restore my smile, which has taken a beating over the years, literally and figuratively. I intend to return when I am released by my ortho doctor after hip replacement surgery. The staff was friendly and courteous and that may sound like a cliche but its quite true. 5 stars!

Jo
Review №44

Dr. Willoughby as been our dentist for 13 years. We hooked up when we moved to Asheville and we have never felt the need to look elsewhere. The relationship we have with Wendy has become like the relationship you have with your favorite cousin. Im on a walker. On my last few visits Wendy has personally helped me with the two doors leading into her office suite. This last time my wife was waiting for me in the car, saw Wendy at the doorway, hopped out of the car, and proceeded to give and get the warmest Merry Christmas hug imaginable from Wendy out in the parking lot. Besides being an extremely competent dentist she is a warm and caring person. I cant recall a similar relationship with any other health care professional. She is truly like part of our family .

Ch
Review №45

Very pleased with Dr. Willoughby and all staff that I encountered. Very friendly and relaxing environment. This was my first visit to this practice and overall could not be more impressed!

Na
Review №46

I would recommend Dr. Bare and the staff at Chestnut Family Dentistry to anyone and everyone! Our family needed a new dentist and based on reviews and recommendations, decided to try this group. I could not be more pleased with the level of care, professionalism and friendliness that my husband, 5 year old daughter, 2 year old son and I received.

El
Review №47

I’ve been with Dr. Willoughby for over 10 years and she’s amazing. Super friendly and knowledgeable, supportive and her staff is great. The office is inviting with lots of great artwork. I highly recommend!

Jo
Review №48

My mouth is important. If it wasnt for the this wonderful dentist and her fantastic staff my teeth would probably rot out of my head. Ive had nothing but positive experiences with this practice. Highly recommend! So, much better than the Civil War Reenactment Dentist I that I went to in the past.

Ca
Review №49

My most recent experience was for hygiene only. It was very pleasant as always. Brandi is always gentle, professional and a pleasure.I have recently however had extensive work done in their office which includes multiple crowns and also implants which were first class.Great job!

He
Review №50

Ive had dental issues for most of my life, and some were a great challenge. My experience at 192 Chestnut has been awesome. from the beginning at my consultation I knew they were being more thorough with my exam and recommendations. glad I found them

He
Review №51

Dr. Willoughby is fantastic! She is so gentle and so kind I love her! Also Brandi is amazing and my teeth have never looked so good! I love everyone here! Thank you so much!

An
Review №52

Dr. Willoughby has been my dentist for over a decade. My appointments are always prompt and she is really thorough in her exams. She and the staff are so kind, careful, and gentle. They never try to push products, but are happy to answer questions and concerns. I never feel rushed and appreciate the time they put into patient care. I highly recommend Dr. Willoughby and her dental practice. I was especially impressed this visit when my hygienist told me all the things they had changed in the office to be more environmental including giving out bamboo toothbrushes to patients!

As
Review №53

I have had years of dental care avoidance. Dr Bare and the wonderful staff at this office have not only been very kind, but incredibly thorough and understanding.They have worked with me on a treatment plan to achieve my dental health and cosmetic hopes. I could not recommend them more highly!

va
Review №54

In the past month Ive had 2 wisdom teeth extracted by Dr. Teresa Bare and shes the best dentist Ive experienced yet. Skilled, knowledgeable, and great bedside manner. Thank you Dr. Bare!

Ki
Review №55

Both Dr. Willoughby and Dr. Bare are incredibly thorough while being very gentle. I am completely confident my children and I are receiving the best care for our teeth and gums possible. The staff are knowledgeable and friendly. I would highly recommend this office.

La
Review №56

Dr. Willoughby and her staff are the best! they have been taking care of our familys smiles for 10 years. They are gentle, effective, and are on the cutting edge of the latest techniques in dentistry. I highly recommend them.

De
Review №57

My husband and I both have really serious decisions to make about our teeth. After other attempts, this was first dentist to include options actually affordable for us. Dr. Bare spent at least an hour thoroughly explaining the steps, pros, cons and even offered contact information for less expensive outsourcing for some of the procedures.Also, other staff made us feel so appreciated as new patients. At least with this staggering decision ahead, we feel in confident and caring hands. Thanks to all at this practice!

Ma
Review №58

Staff was very friendly but ultimately I was somewhat pressured into getting a cleaning the day of my consult, saying they had no other opening for months. I was assured my insurance would reimburse me for a cleaning (one that cost over $300) and this was not actually the case.I called countless times over the course of several months (and was rarely called back when I was told I would be) trying to work with them to get the cleaning covered. I was also told they may issue me a partial refund due to their mistake but I never saw that money either.I would NEVER have gotten my cleaning there had I not been mislead by their staff. I will be getting my free annual cleanings elsewhere from now on. Such a waste of money.

Al
Review №59

So thrilled to have found Dr Willoughby & staff. Simply by chance due to cancellation I was able to get in only to find (unbeknownst to me) an abscessed tooth! I didnt have time to freak out as arrangements for the root canal were made ASAP. Im so grateful, & look forward to my future dental care with the Willoughby team.

Ma
Review №60

Brandi, Dr. Willoughby and all the staff are wonderful to work with. I had neglected my teeth for several years, but they did not blink an eye and took care of me very well. I highly recommend Dr. Willoughby as your next dentist.

Kr
Review №61

Early this year, I made the decision to support as many female-owned businesses as possible in all my dealings. First on the list was a new dentist. Based upon earlier reviews, I decided to give Dr Willoughby a try and I still cannot believe how happy I am that I did.From my first check-up (the most thorough Ive ever had in many decades) to the subsequent extensive work Ive had done over the past two months, Ive been nothing but extremely pleased with both the care and the results.When is the last time a doctors practice sent you a personal thank you card individually signed by everyone in the office? Not only is the care of the entire staff warm, personable and extremely competent, this lovely practice offers both state of the art equipment as well as art on the ceilings! From the moment you walk into the art-filled, purple and earth-toned rooms, I think you will agree, this is the least stressful and most competent dental practice in town. Highly recommended.

Da
Review №62

Everyone is courteous and professional and takes the care and time to make sure their work is done right. When I first came to Dr. Willoughby about 2 years ago, my teeth and gums had problems and it often hurt to chew. Now the pain is gone, my teeth and gums are stable and I know they will be that way for all my remaining years.Thank you Dr Willoughby and staff!My teeth are harder to clean than most and Brandi always does a patient,thorough, restorative cleaning that keeps my teeth and gums healthy.

Bi
Review №63

I have been going to Chestnut Family Dentistry for 15 years and always received the utmost professional care from Dr. Wendy Willoughby, Dr. Teresa Bare and their staff. I highly recommend them... your teeth will thank you:)

He
Review №64

I dont write a lot of reviews but Teresa Bare has always exceeded my expectations and truly cares about her patients. I would highly recommend this firm to anyone looking for caring practitioners well trained in the latest, cutting-edge technology.

St
Review №65

Dr. Bare is very thorough and easy to talk to. The entire staff is courteous, helpful and pleasant to all clients. I highly recommend this group.

Ja
Review №66

I saw Brandy, the dental hygienist. In all the years Ive been going to her, and Dr. Willoughby, Ive always been treated with respect and kindness. Excellent dentistry!

Ri
Review №67

After 20+ years of not going to the dentist I was apprehensive about going. Eve made me feel very comfortable and Dr. Bare was very thorough and answered questions without being in a rush and didnt even give me a hard time about not going to the dentist for so long. What I had dreaded for a long time was not bad at all.

Tr
Review №68

Awesome group! Wouldnt go anywhere else! Thanks Dr. Willoughby and staff for your professional and excellent work! Youre the best!

Na
Review №69

Great staff, attractive office, knowledgeable doctors. Would recommend this practice to friends.

Ju
Review №70

Its always comfortable and stress free when I visit Dr. Willoughbys office compared with other dentists in Buncombe County that I have tried. My hygenist is very thoughtful and caring when cleaning my teeth, and explains what she is doing and constantly asking if I am OK. Dr. Willoughby follows up with each patient after their procedure, before you leave the chair, to ensure quality work and also explain any prospective dental problems and solutions that may be upcoming. It is always an easy visit, no matter whether a filling, or a crown or implants. Thank you Dr. Willoughby and staff.

Ju
Review №71

They are fun dentists. Plus my capped teeth and new tooth fit both color and bite wise.So glad Wendy and her team are my dentists.

jo
Review №72

I highly recommend Wendy Willoughby and her staff. They are warm, professional, and efficient and the office setting is welcoming. I feel very at ease there, and confident that Im receiving personal attention and the finest quality of care.

Ca
Review №73

Ms. Willoughby is really nice and is genuinely concerned about your comfort while she is working with you.

Je
Review №74

Dr Willoughby and all her staff were sensitive to my concerns and took the time to answer questions and check in with me before, during, and after each procedure. I can heartily recommend her and will continue to use her services.

Pe
Review №75

On May 8th, three days before a week long business trip I had to have a tooth pulled and a crown placed on a next door molar. Needless to say, I came into the office a bit apprehensive. The procedure involved everyone in the office including both Dr. Willoughby and Dr.Bare, so I got to experience everyone first hand. Everything went marvelously with no discomfort. All the work was done very skillfully and gently and I left totally relaxed. My various trips went smoothly with no dental issues whatsoever. I cant thank the whole team enough!

Ju
Review №76

I went for my first visit recently. I was greeted in a very friendly manner. My examination for dentures was very thorough and efficient. Dr. Bare and the staff are first rate in my book.

Be
Review №77

I really cant say enough good things about this place ! Everyone there is so kind and helpful. They are very good about answering all of your questions and even questions you didnt know you had. After my first appojtappoi, I even received a very nice cars, which everyone had signed. I certainly do not feel like just a number at Dr Willoughbys office. In fact, only the second time being seen, I was greeted by name. I travel a little over an hour to the office and it is absolutely worth it. I absolutely recommend them.

Tr
Review №78

I took my mom in for a visit today. It was her first time at this office. Our initial impression was not the best. Had it not been for actually spending time with Dr. Willoughby we would have made up our minds that we would not be coming back. Upon spending time with Dr. Willoughby, however, She was quite warm, compassionate, attentive, and so we felt more at ease knowing mom would be under her care. Mom was supposed to be prescribed antibiotics because of the pain she was experiencing due to an infection. During checkout I was asked for the Pharmacy location and that I would be getting a call when the prescription was sent in. Our appointment started at 10 AM and I believe we left sometime around 1130-ish a.m. By nearly 3:00 PM I had not received a call so I called the doctors office and was told that it had not been called in yet but that it would be done before the end of business day and that I would receive a call. At about 10 till five I had not received a call so I called back, and was told that the prescription had been called in 15 minutes prior to me calling in and that I should wait about 30 minutes or so before the prescription would be ready for pick up. At 20 minutes after 5 PM, I called my mom‘s pharmacy and was told that there was no record of a prescription being called in gor her. The lady at the pharmacy went as far as checking all the various locations and confirmed that there was no prescription on file for my mother. So as you can see, our first impression and experience at this office and the various staff members have not gone well. I moved over a large amount of funds today based on the estimated cost for the treatment plan that was created for my mom. Based on this initial day and the lack of concern and care by office staff, awkward comments and overall reception due to mom and I being different and speaking a different language has left us deeply disappointed given the high ratings we gound on this firm and the large sum of money we were going to be paying for the procedures. It is a little after 6 PM, not long after finding out that the prescription had not in fact been called in, and I received a text message asking me to “provide feedback” and so here it is. Overall, this is been a very disappointing experience for my mother and for myself.

Vi
Review №79

Very thorough examination and Dr Barre and the staff was very friendly and professional. Great experience!!

Je
Review №80

She asked me if I had been in an accident. She told me I had big teeth. Convinced me to pull out extra teeth and would not give me antibiotics for the infection it caused for 2 weeks. overpriced. Rude.

Bo
Review №81

Dr Willoughby has been my dentist for the last four years and she, Dr Dare, and all of the staff has been terrific. I find them to be friendly and caring.

RH
Review №82

Dr Willoughby and her team have provided us with wonderful dental care and their professional service for a decade - and it continues.

Jo
Review №83

Wonderful folks there. Very kind and professional. The best dental care ever! Thank you Dr. Willoughby and Staff.

Co
Review №84

Amazing Staff, Amazing Dentist. Dr Wendy Willoughby can create a crown in one day! It was an unbelievable experience.

ms
Review №85

Ill start by saying that I havent had a cavity for over 40 years and always get compliments about how healthy my teeth/mouth are. My experience as a new patient at the Willoughby dental practice was traumatic.I made it clear from my initial phone call that Id want minimal X-Rays. Since it had been a while since Id had X-Rays, I agreed to the panorama and bite wings. They wanted to take 2 bite wings/side and I said Id agree to one. The hygienist said it was their policy to do 2/side and it was required if I wanted to stay. She asked, Are you questioning my professional abilities? and went to get the dentist. Dr. Willoughby gave a huge push for XRays, saying shed be liable if she didnt take them and that whether I got 2 or 4, the cost would be the same. I eventually gave in. They werent especially skilled at getting equipment into a small mouth. Then they spread my mouth out with metal hooks to take photos.Then the dentist did a periodontal exam, poking at my gums to measure depth and recording how many bled. She was very blunt and almost accusatory about having periodontal disease. I floss every night and my gums never bleed. She did use pictures to try to describe what might happen, but her explanations in general used terms I didnt know.I had in issue with two teeth after having chewed on an unpopped popcorn kernal and, although I pointed to the teeth that hurt, the dentist decided it was probably the neighboring tooth and that perhaps a crown could stop the pain. No one has EVER suggested I needed a crown.She handed me a dental plan that included thousands of dollars of work, including several return visits just to get my teeth cleaned. There is too much to type here. There is NO WAY I will return. This was the dental equivalent of going to a car dealership - all about making sales. Ive NEVER experienced anything like it (except once when I went to a Chiropractor, but I managed to get what I needed there without agreeing to any year-long treatments!)The crazy thing is that later that night, I was sharing about my traumatic visit to the dentist with a random friend. My friend said shed had a similar traumatic experience and that shed had 2 teeth pulled and later questioned if that had been necessary. We started comparing notes and it turned out SHE TOO had gone to Dr. Willoughbys.Update: When I went to another dentist after this experience, I was again complimented on my great hygiene and told I did NOT have periodontal disease!

Mi
Review №86

Dr. Bare has been my dentist for 15 yrs and has always been a professional, knowledgeable & friendly dental care provider. I was referred to her by another dentist - mine while in grad school in Chapel Hill, who happened to be her sister. Im very glad I followed her advice.

An
Review №87

Dr. Willoughby and her staff are friendly, understanding and caring. I couldn’t ask for a better or easier experience at the dentist!

El
Review №88

I hoped to find a dentist in Asheville because driving to Raleigh to my amazing dentist seemed a bit economically/environmentally irresponsible. I chose Dr. Willoughby solely on location and friendliness of the staff, but her examination revealed I had multiple cavities in just about every tooth. After providing me a treatment plan that consisted of 2 pages and $2,500 of procedures, I was pressured to schedule the work immediately. For fear that my teeth were about to fall out, I agreed to come in for a cleaning, but after having a chance to think on it, I cancelled that appointment and decided to drive all the way to Raleigh to my regular dentist for a second opinion. After the hygienist there assured me I did not have severe gingivitis (as I was told) or any cavities that she could see, my dentist found one tiny problem tooth that might be worth keeping a watch on. I strongly do not recommend this dentist, as you will be pressured to get all of your teeth filled when you might not need it.

Le
Review №89

I have had extensive dental work with Dr. Willoughby and have always received exemplary care. Both pracitally and supporatively. The Dr. and her staff are great!!

Ji
Review №90

Excellent work - My 6yr old daughters first visit and only 3rd total visit to a dentist and she was smiling and happy the entire time. speaks volumes!thanks!

Cy
Review №91

Dr Teresa Bare, partner of Dr Willoughby, took the time out of her very busy schedule to come all the way to Carepartners, where my father was rehabilitating from a broken back, to get an impression for a replacement denture! What a wonderful person!- a dentist who truly cares about her patients! Thank you so very much!

Co
Review №92

Friendly and professional staff. Hygienist, Brandy was the most competent and thorough I have ever encountered.

Mi
Review №93

Have had great care since we moved to Asheville over ten years ago.

Do
Review №94

Very efficient cleaning process. Staff is very friendlyIt is not a chore to go to the Dentist office

Al
Review №95

Always get superb service time after time.

Do
Review №96

Way too expensive..sat in the chair for an hour while they did nothing but give me a bill..they wanted me to to come back for $5000 to fill 2 cavities.. gentrified Dx.. Im sure they do good work but way too over priced.

Ap
Review №97

We had a very pleasant experience in your office - from the dental care to your waiting area. Thank you so much for being so kind and helpful to our children.

Di
Review №98

Wendy and her staff are thorough, knowledgeable and very nice. I always feel like I am in good hands.

D
Review №99

Thorough work up on first visit. Built confidence. Good staff.

Ja
Review №100

Every experience is as good as the previous visit - and that makes it better because of the consistency. Personal, caring, authentic, friendly, warm, thorough, knowledgable, experts in field, humble....... The list goes on....... and thats from a 66 year old thats been to a lot of dentists ..... including 3 other dentist in Asheville area. My last visit in May 2019 was once again a great experience finding myself realizing that, unlike the stereotype of going to the dentist, I like going to Wendys office. I am grateful for her thoroughness, attention to detail and ability to identify issues early.

Information
13 Photos
100 Comments
4.7 Rating
  • Address:192 E Chestnut St b, Asheville, NC 28801, United States
  • Site:https://chestnutfamilydentistry.com/
  • Phone:+1 828-348-0310
Categories
  • Emergency dental service
  • Cosmetic dentist
  • Dental clinic
  • Dental implants periodontist
  • Dentist
  • Pediatric dentist
  • Teeth whitening service
Working hours
  • Monday:Closed
  • Tuesday:8am–5pm
  • Wednesday:8am–4pm
  • Thursday:8am–5pm
  • Friday:8am–4pm
  • Saturday:Closed
  • Sunday:Closed
From the business
  • Identifies as veteran-led:Yes
  • Identifies as women-led:Yes
Health and safety
  • Appointment required:Yes
  • Mask required:Yes
  • Temperature check required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Amenities
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
Similar organizations