Dr Bloom and staff did an amazing job on my dogs dental surgery needs. Front desk staff great. Dogs recovery was short and pain-free in large part, which gave me great confidence the dental surgery went well. Service price was excellent, very competitive, high quality services from Dr Bloom and team. Price was the least of 3 quotes. Dr Bloom and staff very personable. Bonus, if any issues, questions, need a make-sure 2nd post-surgery check-up. No problem w Dr Bloom, and its no charge. Awesome!! Great team. Very happy.

Ive only had to visit in emergency situations, as my pets visit a different vet regularly, but my pets have always received great care in the hands of the staff. This past weekend I unfortunately had to bring my dog in with injuries from an altercation with another dog in the household. They brought her back right away and were very quick to assess the situation and and explain to me the severity of her condition. I was given realistic expectations and vet tech Mark was very eager to get my baby feeling more comfortable which I greatly appreciated. I unfortunately made the decision to let her go. Angel truly stood out to me, she treated me with so much compassion, like I was her friend, and she loved on my baby like she was her own. Angel even sent a personalized condolences letter shortly after 🥺As difficult of a time I was having, the staff was composed, attentive, and loving. I hope I get to visit under better circumstances soon 💜

After spending just a little over $10k in less than 18 months of visits, I was turned away on an emergency operation because I had no debit card or cash on me(lost wallet so no cards). This should have done it for me and I should have written them off but I figured a few years have passed, what the heck.Still an unprofessional business. As a walk in I expected a wait and was told it could be 2hrs but theyll call me once a room and doctor become available. I patiently waited 1hr and decided to call and see if anything opened up. The response was oh we were just about to call you, were ready to see your 2 dogs so walked in, weighed my pups and relayed all necessary info to a nurse. I was told a doctor will be in shortly but after 1hr 2mins, I walked out. My dogs get anxious, as most do in that environment so I would have gladly waited in my vehicle with my babies(plenty of space and comfort). A simple pop in and explanation for the extended wait would have sufficed.The clinic, at times, has quality staff that seem genuine and caring to our loved ones but management is horrendous and even nurses in the past would vent about the revolving door of doctors. Im not one to vent online and I believe my history shows that but when it involves my loved ones, my hand is forced.Full me twice, shame on me I guess.

I really liked the staff at I-20! Having brought home 2 new puppies recently, we had 2 occasions to get emergency treatment there. One puppy had Parvovirus and needed hospitalization. Dr. Zimmerman nursed my Sadie expertly back to life and she’s now home doing wonderful! The second, Ranger has skin sensitivity and a rash that was misdiagnosed by my previous Vet. Dr Welch properly tested and verified it was NOT scabies and instead prescribed medicine for a skin sensitivity. She was outstanding and listened to my input as I would expect while explaining everything to me. This facility does not get enough credit for what they provide considering they operate 24/7. They are always the “Go-To” vet clinic after hours or on weekends when other clinics don’t operate. Dr Welch is now my personal Vet, she has a wonderful caring demeanor and her tech, Mark is a superstar! Thank you I-20, you all saved my Sadie and gave Ranger the correct treatment to alleviate his terrible rash!

I really love this Center. They take everything you say is wrong seriously and validate your theory and theirs. Lol!!! Its a little pricey, but well worth the cost. I am assured whenever I need to have my dog looked at, that they will give him the best care and love. You can tell they love what they do.

I SHOULD HAVE READ THE REVIEWS!!! I scheduled an appointment for 12:30pm 9.22.2021. I checked in at 12:20pm. I was sat in a patient room at 12:25, was seen by a technician at 1:00pm. At 1:55 pm I inquired as to whether or not I should come back, since it had been 90 min and I had still not seen a doctor. My dog is 16 years old and he was very uncomfortable trying to lay on the floor. After I said something I heard the girl from the front desk mocking me in the back. I immediately got up and told them I was not happy and left. Complete lack of professionalism, communication and appreciation of another persons time. I really do not know what to say, very disappointed. They may want to consider in the future that the walls are paper thin and that patients can here everything being said. Pretty high and might group at I20 Animal Medical Center.

I called around 11pm /midnight on Sunday night with concerns regarding my dogs behavior (I originally thought earlier in the week it was her seasonal allergies but her signs and symptoms grew more severe over the course of a few days). I was assured I could be with my dog in the exam room, which is a huge relief and privilege now that COVID cases are rising again. Dr. Lewis was amazing and answered all of my questions I nervously asked. He and his tech, as well as his front of house staff were all calm, sweet and reassuring (despite me being frazzled and frantic). It also wasnt NEAR as expensive as I used to pay at my last ER animal clinic I utilized before it closed when COVID hit. I noticed a lot of comments regarding a wait time, and as a healthcare worker myself, I think its really unreasonable to expect an in and out experience when it comes to an ED/trauma setting and its perfectly fine and professional that they took their time with their assessments, exams, tests, lab work to make sure they had everything they needed to diagnose my dog correctly. I do wish they had in house payment plans, but we ended up not even needing one because their prices (for an emergency setting) were manageable. Thank you!

My pup was having an fairly severe allergic reaction and due to other clinics and ERs being super busy and at capacity we had been turned away from any clinic we called, including our closest ER. I’m so thankful to Dr. Welch and all of the staff at I-20 for taking such good care of our boy. I felt like the cost was super reasonable for the treatment plan as well, especially being an emergency on a weekend. Thank you for all y’all do to help sick babes and their families. We are so grateful! 💖🐾

Weve been here twice for pet emergencies, and have been completely satisfied each time. Once we took our kitty here at 1am and had incredible care. The nurses and doctors are extremely nice, very thorough in care, and answered any questions we had. Our fur babies felt so much better just the day after. Weve called them with questions in the middle of the night, too, and theyve always taken the time to talk to us.

I have been going to I-20 Animal Hospital for likely over 20 years. Anytime there is an emergency or difficult case I bring them here. The staff are very professional and personable. The doctors are compassionate and informative. You feel like you are a part of the journey and maintain control of your pets care and concerns. whether it is a quick bath, a intense surgery, or the final walk, they care, they are there and they understand. I will always stand by them because they always stand beside me and my pets.

Absolutely horrendous wait time. The guy said it would be a while but I didn’t think it meant 4 hours...Thank goodness it wasn’t an emergency. Told my husband not to pay them anything but he doesn’t listen. So your welcome for that nice little bit of money you made off of us. Never again.Everyone, seriously. GO ANYWHERE ELSE.

My husband and I cant thank Dr. Henry and the entire staff at the I-20 Animal Hospital enough for saving our cat Lizzies life. Lizzie contracted the deadly cat disease Panluekopenia and did not have a good prognosis, but Dr. Henrys action plan and treatments have saved Lizzie and he is recovering miraculously. Lizzie was in ICU for three days and the staff took great care of Lizzie and of us, Lizzies humans. They were so good about calling us to give us updates and were very kind to let us visit Lizzie on our way to and from work every day. We truly appreciated that everything was explained to us before any action was taken, and we knew exactly what financial costs were involved ahead of time.This animal hospital is very busy, but a wait time is understandable due to being one of the only emergency hospitals that so many other vets refer their patients to--we came from Waxahachie. What really stood out to us is that the staff is caring and compassionate with pet owners and are trying their best to care for everyone in a timely manner according to the severity of the emergency, no matter if you have an appointment or not--the parking lot is always full because they are doing a great job! We highly recommend Dr. Henry and the rest of the staff to take care of your fur babies. It is hard to find the words to express how grateful we feel for such a wonderful job they did caring for Lizzie.

I’ve taken my dog here a few times now due to seizures and they’ve been really helpful. The staff are all friendly and the prices are reasonable. They have also been upfront on pricing before taking next steps so I know what I’m saying yes to. Dr Welch is one of the best vets I’ve used. She’s very knowledgeable and an excellent communicator.

I took my girl Blu here. They rushed her right in and did absolutely everything they could to help her.She did not survive but I know what they did to save her. When I got the call she had passed Dr Wilson was so compassionate and caring. I would trust them with any of my pets.I know telling an owner their pet has passed isint easy and their compassion was genuine and heartfelt.My heart is shattered but knowing they did absolutely everything possible to help her makes is a bit easier.

We brought our dog in because she was sick, they gave her fluids and told us it would be $2000 to keep her their over night. It was 2 am at that time, they then told me that my dog would be fine going home. She died slowly on the way to another vet because of their treatment. She was only 5 years old. If I could give this place a negative review it would be -20. They care more about money than the pets. NEVER BRING PETS HERE

They allowed an animal to be returned to someone who did not own the dog even after the police told them they were getting a warrant to seize the dog. The woman left the dog in the car with the windows up and civilians got the dog out and to the shelter. This woman and this place need to be responsible for this dog. Especially if something else happens to this dog. I will never bring my animal here again.

DO NOT TAKE YOUR PETS HERE IF YOU WANT THEM TO LIVE! We had taken my puppy because he was vomiting and had bloody diarrhea. They didn’t know what was wrong with him. It looked like they didn’t know what the were doing. They had given him 2 injections and not even 5 minutes later he wasn’t responsive (he basically looked brain dead) and THEY LEFT THE NEEDLE ON THE SEAT AND I SAT ON IT NOT KNOWING IT WAS THERE. one of the first options the vet gave us was to put him down. The vet was trying to get us to pay $4500 for overnight care. My puppy ended up having a seizure and passing away before we even left. They charged us for medication we didn’t even use and we left without even knowing the cause of his death. The vet was very negative and the girl from the front was pushy about the bill. Never coming here again.

We took our 10 week old French bulldog in while having a seizure. I called ahead of time and they were ready for our arrival to take him right back. They decided to keep him overnight which was perfect because we wanted to make sure he was stable and all test came back good. They mentioned to come in and call at any point. I called the next morning to make sure he was still stable and it took a hour and a half to receive a call back just so I knew my baby was still okay. Later we came in to visit him twice and we’re not able to both times due to being busy, which I understood. The doctors and staff were amazing but the lady at the front with purple/black long hair was so unprofessional. I felt like a complete waste of time in her books. She made me feel uncomfortable and the elderly lady right behind me. The only reason I didn’t say anything was because they still had my baby. People shouldn’t work here who can’t be considerate of someone in distress going through a hard time. I would make changes immediately if I had someone like that working in a HOSPITAL. Going to Mansfield emergency room next time! They actually care at the front desk!

Ill admit, this was my 1st run-in with a pet ER so I wasnt sure if it was normal to be kept waiting for 3+ hrs with absolutely ZERO updates. No one expects perfection. Thankfully, The PARC had a 20 minute wait time, entire visit lasted 2hr. Night and day.

If I could give this place negative 600 stars, I would. First of all, I sat in the waiting room for over an hour (expected) without being seen. Then, sat in a back room waiting to be seen (another 45 mins). ALL THIS BEFORE MY CAT WAS EVEN LOOKED AT. The overnight doctor was extremely uneducated and flustered and answered zero questions that I asked. They said my cat had no temperature and his overall exam looked good, and sent me home with 2 syringes of anti-pain meds. They refused to do bloodwork or an X-ray and insisted I just take him home and monitor for 12 hours. Luckily I didn’t give him the medicine they provided, the next day he was much worse. I took him to the Pet Emergency Hospital in Mansfield (incredible facility), and they informed me that my cat’s temp was at 105.5, he had pain in his abdomen, and immediately came up with a treatment plan. I then called I-20 to speak to a manager and was hung up on. I cannot talk down on I-20 enough. DO NOT BRING YOUR ANIMALS HERE!!!! Other vets and pet owners in the area have the same consensus, this place SUCKS.

This place is NEGATIVE STARS. Walked in with my 13 year old cat as an emergency. 15 minutes later she passed (on her own). 10 minutes after that they said we owe $600 and cant leave without paying. WHAT?!? My 13 yr old fur baby just died and you are holding us hostage for a for just walking in the door and taking a blood sample?? Then you put her in a blue bag inside of an old Amazon box and gave her to us to have her creamated somewhere else for another $300?!! Read the room people!!! HORRIBLE EXPERIENCE!!!DO NOT TAKE YOUR PETS TO I-20 ANIMAL MEDICAL CENTER!!!

The staff is absolutely wonderful and compassionate. Ive also spoken to a neighbor who has a very positive opinion about I-20 Animal Medical Center. :-)

This last weekend we took our Westie to 1-20 Animal Medical Center, it was the first time wed been there. He appeared to have had a stroke, was unresponsive but alive with labored breathing. A tech took him right away and another tech took us to an exam room to wait. Dr. Welch came in 3 times to talk with us. She seemed irritated when we asked questions to try to determine a good course of action. I never felt we got a clear diagnosis and it seemed like she was more interested in making $$$ for the clinic than caring for our dog. Finally she walked out without a word and sent in a tech. James was very helpful, he explained everything clearly and with compassion. Our experience here was that the techs were great but this doctor treated us poorly. I wont go back.

I-20 Animal Medical Center saved my 4-month old puppy from Parvo virus. Dr. Welch, Dr. Kraft, Dr. Robinson, and Dr. Wilson and their Staff were incredibily professional and supportive. I strongly recommend I-20 for its high level of medicine, 24/7 care, professionalisma and excellent customer service. Our dog Porchie loves visiting I-20 and we board Porchie there whenever we go out of town. Below are some pictures of the before and after. Thank you I-20 for saving our dog!

This place is a joke, they set appointments and tell you to leave and they will call and if you don’t get back in 10 minutes they bump you like you didn’t wait your time patiently. So 8 hours In no help for your animal and the Attitude of all the workers I can’t believe the place is even open still. I really thought this place was a good place and after reading the other current reviews I guess it’s all changed … greed is something else and if you want your animal to be seen do not go here…. I guess I need to find a real vet to go to from now on ,, Thanks for Nothing I 20 animal clinic your a absolute waste of time and way over priced

Best price that in the DFW I am from East Dallas and then it’s totally worth the drive open 24 hours a day And actually want to help your pet not just hurt your pocket

DO NOT TAKE YOUR PETS HERE!!! they killed my friends puppy by being absolutely careless. Rather than being helped after waiting for a long time, my friend was bullied and berated by one of the employees instead. They watched her dog have a seizure and die without doing ANYTHING and only said his health was already declining which was a LIE. My friend still doesnt even know what was wrong with her puppy.and a personal message to the staff: you should be absolutely ashamed of yourselves. you do not care about any of the animals, you solely care about money. youre disgusting. stop using excuses for your disrespectful behavior. keep deleting bad reviews, ill keep posting to make sure you cant kill anymore pets.

I love everyone that works here. So nice and friendly. They are so good with both my animals ❤❤❤ thanks for keeping my fur babies healthy!

BE PREPARED TO WAIT!!!I was a walk up so definitely make an appointment ahead of time. Regardless, I got there at 3:30pm to get medication for my dogs excessive sneezing. I was told to wait outside and they will call me when a room becomes available. After following up twice they finally told me to they had a room for me at 6:30pm! Once in the room they took basic details and told me to wait. At 9:30pm the doctor came in and gave us the medication we needed. She spend 30sec looking over the paper work. We waited 6 hours and very exhausted and disappointed with the whole experience.

Seven hours. Ive been here for 7 hours and no one has looked at my dog. He cant stand up without being in pain, he cries when he bends his leg. One staff member with long straight burgundy hair (taller girl)acted like it was not a big deal. The other staff members were at least more sympathetic. Im still waiting to be seen. Hour 7.

This place needs to be shut down! No matter what the delimma is,, they have many excuses..its rediculious and there are so many places that truly care for your pets and dont try to take every penny you got! That dont euthanize your 10 month old pregnant dog because you cant pay their overpriced fees..So many pets are dying because of their uncaring staff ! They dont scan for chips. Oh by the way, can I have your scanner? Since its just collecting dust and germs...I remember a few years ago my chihuahua had a little gash on his head. They wanted almost $800 ! I took the pain shot and antibiotics $275.00 and went home and put a butterfly stitch on it. He was fine.

They saved my puppys life last year. I came in with him and they took one look and swooped him up and put an IV in him because he was lethargic. The doctor explained everything so clear and gave analogy to what someone with diabetes go through when there sugar is low. On 8/7 he will be 1 years old:)

They do not do their due diligence making sure animals are being picked up by the correct owner and will release them to anyone even if they are microchipped. Due to their negligence, animals are not being returned to their rightful owners.

Amazing staff all around. Brought our cat up who wasnt eating. The regular vet had misdiagnosed him as having an infection. I-20 took xrays and found he had a blockage in his stomach. They preformed the surgery and were so seriously so great letting us come visit until we could bring him home. Hands down best experience with an ER period.

: I spent over an hour waiting for a room after we were told to come straight in. Mind you I came from Lancaster to Arlington since I was told to get there the sooner the better. Then we waited for about 2.5 hours for a vet after TWO techs came in to check on him. The front desk “manager” Heidi was very pretentious and acted like we were a waste of her time. By this time I was running about an hour behind for appointments. The longer we waited the less lethargic Sam became so I brought him home after a complete waste of our morning with no concern from the staff. On the way home I called to speak with a manager only to find out Heidi was the ONLY manager on duty & was promised a return call, that never happened!!! On top of it all I wasn’t able to finish in time to go to prayer service & Youth group. I arrived home to some very upset kiddos. Now Sam is back to his good ole self and I didn’t have to take him to the Mansfield emergency hospital which I hear has loads better service. Next time Mansfield animal hospital will be our first stop!!!!

This is a great place for a checkup if you dont have any kind of time frame, their doctors are experts in what they do.If you have a sick pet, they wont help you over the phone. And if you do get an appt for a sick pet theyll usually break that appt by 2 hours or more and screw you around. If you show up in person they will try to turn you away unless you pet is going to die in the next 5 minutes.Dont go here if you have extended, palliative care as well, Ive had a pet take a dive and have them put me off 8 + 12 + 24 hours.TLDR: Expert doctors that will save your pet from imminent death. If your pet is sick take them somewhere else because they wont be any kind of priority.

This was our first time here late last night. They wavered our after hours fee because it was our first time. Since Ive never been to one, I cant compare prices. We paid 400 total for the visit. That included our cats XRAY, pain meds and the 102.00 walk in fee also included the cat being seen by the vet. They took our cat backfirst then explained the walk in fee/ exam and let us feel out paper work then charged us. We paid the rest after the visit. The staff was very nice. We loved the nurse, they are very relatable. The facility is clean and very pretty! Incase your wondering our kitty is fine! Just a sprang paw.

This was already a challenging enough appointment to make and the terrible experience just made everything worse.I went in Wednesday to make an appointment for Friday at 6pm for a quality of life consult for my dog. I arrived on Friday for the appointment previously scheduled and was told there were no rooms available, no biggie. It was about 635 when we were brought to a waiting room. We saw a tech at 645 and from there saw no one for 2.5 HOURS. No one checked on us or updated us. At an hour and 15 minutes since we last saw someone I stepped outside of the room to ask what was going on. The front desk staff was unkind and uncaring. They stated emergency appointments are prioritized over scheduled appointments. When I asked if waiting over an hour way typical she seemed annoyed and shrugged stating sometimes. I proceeded to wait as it was important to have this appointment as I needed professional assistance during this sensitive time. Another hour almost goes by and no one has come to the room. My dog is over stressed and exhausted, so even if they did ever come check on us this appointment would not have been beneficial anymore. I walked to the front desk and asked them to cancel my appointment. I explained that I scheduled an appointment 2.5 HOURS prior and that this wasnt acceptable. I was not rude but I was exhausted, emotionally drained and it was apparent. There was no customer service, no apology, barely any eye contact as they said ok. This was a terrible and exhausting experience that I hope no one else has to endure

Dr. Robinson and the staff at I-20 Animal Medical Center are fantastic! I have taken all 3 of my dogs to Dr. Robinson over the years, and I can tell she truly cares about each animal she sees. Thank you Dr. Robinson and the whole staff at I-20!

Honestly I can put into words how amazing they were. My dog was in rough shape (13) and they got her right in they were busy and yet made us feel comfortable and like a priority. The staff as a whole was incredible super warm and just overall great. And so far the road to recovery for my big baby is doing well. We went in there and she was lethargic shaking and just not herself when she came back from the treatments and such she was wagging her tail and had a pep in her step already. I couldnt ask for better

Do NOT bring your pet here for an emergency.I brought my 4 month old Pekingese here because he started having breathing issues.The vet ran tests and determined he had Pneumonia and his lungs were filled with fluid causing him to have struggled breathing.I left him for treatment overnight and the office was very unhelpful in giving me updates on the status of my dog. They ran x rays and bloodwork and came up with multiple ‘possible’ issues wrong with my dog.Stating he had megasophagus and can’t swallow food or water. They believed this to be due to birth defects and possibly heart problems as well with my dog.After calling for updates multiple times they stated that my dog was not getting better and they couldn’t figure out why. The vet called and prepared me to put down my dog but I didn’t see that as an option, so they were looking for other hospitals to take him.While I was trying to figure out where to take him by calling other hospitals at the same time due to the needs of a cardiologist specialist. The vet told me they would let my dog ‘hang out’ while I figure that out. Meanwhile he’s struggling to breathe on his own and his condition is worsening.They sent me to a separate care facility in Dallas that was so wonderful. The one thing I can thank them for.The new vet contacted me constantly with updates and were surprised with the notes of the I20 vet.They stated his condition was drastically worse over night but he came to them in an okay condition, and couldn’t understand why he would’ve gotten worse.The I20 vet stated these things happen with ‘flat face dogs’ that’s how I knew this is the wrong place and needed to move him. Seems like they did nothing at all to help my dog.After the new vets examination they said his heart was fine and that he was eating and drinking.Just had Pneumonia and started treatment for that.Not even 5 hours later they called me saying he was doing better and had continued to do so throughout the night. I talked to multiple vets and techs and they all went into detail about his treatment and improvement. Not even two days later he’s back to complete health and a happy puppy again.The vet here is completely incompetent and shouldn’t be in practice. I’m 100% certain they would have let my dog die had he stayed any longer. Don’t bring your pet here.

We took our pup in late one night because she was experiencing heavy vomiting and diarrhea. We asked if there would be any way for them to call when the doctor was ready so we could keep her at home and not sit in public for too long with her getting sick. I’m also 4 months pregnant and didn’t want to be sitting there for hours on end. They told us there was a spot immediately available for her so we rushed her there and ended up sitting there for 2.5 hours. During this time her condition worsened to where she was constantly throwing up blood and had blood in her diarrhea. We sat in the examining room all this time trying to clean up and begging for the doctor. Doctor took her time and when she did see her, told us that she just wanted to treat symptoms and not look into anything more serious. Again, blood was actively coming out of our dog. Two weeks later her symptoms are still happening so we take our dog to a different vet for a second opinion and SURPRISE our poor baby has a pretty serious case of hookworms. In the span of this two weeks since I-20 didn’t want to look into root cause, our other pup is now infected as well. I’m terribly disappointed with I-20 and the care they provided.

I called them at 9:04pm on 6/1/21 to ask about getting an X-ray on my dogs leg. They put me on the waiting list and said to bring her in. I arrived at 9:20pm and went into the lobby. They got my information and told me to wait in my vehicle.I was told they would call me when they had a room available. I waited in the parking lot until 10:25 and didn’t receive a call. I then called the main number and was told I was next and they would call me back shortly. I waited another 20 minutes and decided to leave.I called to let them know I couldn’t wait any longer, and no one answered the phone. I left about 10:45 to make the hour long drive home. They never called me back. Very disappointing that an emergency hospital would treat a customer like this. I have used them several times over the years, but wouldn’t use them again after this visit.

Ive brought my beloved pets here for a long time. My experience here is always different each time I step foot in this hospital. Weather its for a wellness visit, dental visit, boarding reservation, walk- in visit or with a emergency. The entire staff is helpful and accommodate me and do whats best for my animals with in my budget. Me being a single pet parent 3 cats and 2 dogs heavy I know that in general no matter what the cost is I always will have quality care here and if I dont understand the medical aspect of my pets conditions the doctors are so helpful they know how to talk to me about it thoroughly no matter how long it takes to explain. The staff at this hospital know how to prioritize the needs of care for my pets. Im happy that I 20 Animal Medical Center is available to me at anytime and offer all different kinds of service at one place. This place will always have my business.

We took our Sweet Max in cause he wasn’t feeling well, the staff was so kind and professional. Dr. Covington and Micheal were more than I cld ask for to make me and my sweet Max feel comfortable. They were so helpful and never made me feel uncomfortable for asking questions over and over and sometimes the same questions at times. I wld definitely recommend them!!

I had to take 2 of my dogs there. They had been mauled by another large dog. It was so sad. So much pain they were both in. But a year later healthy. So grateful to them. So my daughters now take their pups there. I recommend them very much. They truly love animals.

All the above qualities hold true, my dog had some stomach issues and had diarrhea for past 24 hours. My wife took him to this clinic. They charged $800 in total just to have my wife wait 5 hours in line where my dog pooped 2 times already and felt really bad and after 5 hours the doctor telling “your dog is absolutely fine, here is a list of over priced medications and over priced medical bill” off you go.I looked up the medications later and it was literally $15-20 on 1800 Petrx or Walmart petrx. She didn’t give us the option to purchase it elsewhere, and made $300 on us just on medications. Never going here again. Never going here again. Unless you have hell of a time to waste in line and have approx $1000 to waste on being told “everything is fine” DONT GO HERE!!!

I didnt want to give any stars. I took my 5 month old kitten last night 10:50pm with fluids in the abdomen and heavy breathing. They came in at 4hrs later and asked how long his been breathing like that. I stated I told the front lady he had heavy breathing. They took him to ICU didnt even get to say bye. The doctor x-rays and said he has fluid in heart and abdomen. She gave me an estimate of 1600 to 1900 to keep him over 24hrs and of course I dont have that. She comes back stating all the money in the world wont save lets talk about putting him down. No let me take him home. The doctor then stated lets at least take the fluid. Now this is now 5am She comes back and tells me when taking out the needle his heart stop and they did Cpr and wanted to know if I wanted them to continue so I said yes. Not even a minute later she came back and he couldnt be revived. They killed my baby...they put him down. DO NOT TAKE YOUR BABIES TO THIS PLACE.

Waited over 3 hours to not be seen. I understand this is an emergency hospital, but I was waiting for 3 hours and when i went to ask them how much longer they advised they just had three critical animals come in. Which i get, but those animals came in 10 minutes ago. NO ONE knows how to open their mouth and say hi it’s going to be 3+ hours. If I knew that I would have went home and taken care of my family and other sick dog then came back. Because the new three animals came in I was told would have to wait another hour!!! The vet tech came in about an hour after I was in a room and said the doctor will be in soon. 1.5 hours later nothing. My dog has been randomly chocking and gasping for air and I showed them the video. Just needed doc to look at the video and give meds or send her for x rays. But for 8x the price I could have brought her into ICU. but they said she was stable now.

While Dr. Bloom is first rate, the organization is now run by corporate wanna-bes, caring only about $s, policies and procedures. We were long time customers with a new pet but we wont be going back. Dont take your pets here, period.

Dont get me wrong, the Vets and techs here are amazing.. WHEN you get to see them. The front desk and clerical staff are terrible... awful. Unorganized, oblivious, and rude.

Like others have said, they delete bad reviews. Im just going to keep re-writing it.NEVER come here if you have a small animal. I have a guinea pig who was bleeding yesterday, so I rushed in at 3:30 in the morning when only one other car was there. I told Jennifer at the front desk what was going on so she quickly got Peaches (my pig) to go get looked at by the vet. After that everything went downhill.I waited in the room until 4:22 for a vet tech to come in and get more information, so I gave it to him and he said the dr would come in shortly. 4:45 Dr. Wilson came in and we talked about what was going on. She was the only good thing about this visit. However, she didnt know much about small animals and she told me so, but shed ask the other dr and get back to me with answers or the other dr would come in.5:45 rolls around and I finally see x-rays come to find out Peaches has a distended stomach. Wilson doesnt know why, but she would get the other dr to take a look. Never saw her after that and never saw the other dr. Wilson also said that I would be good to go in half an hour.7 oclock comes by and I have already asked 3 different people where my pet was or an update just to have them avoid eye contact with me or ignore me after saying they would look into it. At that point I thought she died! But dont worry, they came into the room 3 separate times to talk about my bill.Finally another tech comes in with her and says he just gave her the injections so were free to go. At that point I got upset and said I understand you had other emergencies, but those people left before me. I was told I could leave over an hour ago and she just got her medication. No one would update me or communicate with me unless it was about my bill, what happened? To which he replies, I dont know, I got here at 5. Did you get here after 5? I told him no Ive been there since 3:30. Oh, well idk sometimes it gets busy idk anything before 5 but I was told shed get her injection before 6 and wed be on our way.I understand there were other pets that had emergencies, but my pet is a patient too. Its great if they know whats going on, but no one would talk to me or give me updates, and most made eye contact and ignored me.$600 later I still dont know whats wrong with my pig. I have to go to another vet to make sure theres no blockage in her stomach. Dont waste your time here and save your money.

We took our very sick cat in. The vet did a URD panel stating we would have the results within 24 hours. We have called every day to find out results and was told repeatedly that a vet would call us back. I called today again to request a refund for the test since we never got any results and was informed by the manager Ashley that only the vet who did the test could authorize a refund. Turns out the vet who did the test has been off since the day the tests were done and Ashley stated no other vet could give us the results so we have had our cat in isolation for 8 days not knowing what he had and not knowing whether we can release him from isolation.Spread the word DO NOT TAKE your pet to this clinic. They are inefficient and do not care except for the money they can take from you cause you care about your pet.

Walked out after 5 hours. Still dont know whats wrong with my cat. I dont even know the results of the parvo test I paid for. I get being busy but an update every once in awhile would go a long way. Not to mention twice I was asked who I was and if I had filled out the check in paperwork even though I had been there for 4 hours at this point.

Fixed my dogs broken k9. Although it broke off again a month later. Then they fixed it again for free. And again, it came off about a month later. Im not taking my baby again. I do not like him being under anesthesia. He will just have to live with only 3 k9s. They tried I guess.

Great experience. Jose Amaya is the best. We needed vaccines for the dogs so that they could be boarded this weekend and he was able to get us in and out! Very professional and great with my dogs!

The is the worst run establishment. I called on 2 separately occasion to have a pet seen. I inquired when a good time to stop by. I am sorry we cant tell you that but we except walking. First time I changed my mind. Today I called and drove a half hour with my dog to be seen. I went and was arrived in the system and the time was marked I arrived at 1038. I was then told to wait in the car. I ask the lady if she could give me an idea on how long a wait. She tells me all rooms are filled and two people before me which I could see them waiting in the waiting room. I said so I am sure if a emergency comes in first they are seen and she said yes and then she tells me and also anyone with an appointment. Why wasnt I told on the phone when I called you can make an appointment I called on 2 separate occasions and neither time did she bother to tell me you can make an appointment only when she sent me to my car did she mention if I got tired of waiting I could make an appointment and come back. I went to my car and was looking to see if I could figure out what their wait time was. only then did I discover they take appointments from 8 am to 8 pm. And also deal with emergency. I am so happy after 10 minutes I left and went home. I never called inside to tell them I was leaving I wanted to see how long my wait was going to be needless to say she called my 4 hours later. Never once called to check on me or my dog. I have never experienced such poor customer service or care in my entire life I cant belive the gual that she really expected me to wait four hours. There is no vetinerany in the world that is worth this type abuse. If your an emergency clinic then be that. If you say walk in then deal with the walk in a timely manor dont expect the animal patient and their owner to wait outside until you have no patient before you will see them. That is wrong on so many levels it is plain wrong. If you except appointments then tell ever single person that calls and inquires you do appointments. I was referred to this establishment by bridge street animal clinic. You would think you would be honest with a client that gets referred to you by another vet. Save yourself a lot of aggravation do not and I mean do not ever take your dog to this establishment as a walking. They will only see you when they have no other patient. That is the poorest care ever. And the worst way to aquire new1 patient if your so busy say so. Be Honest will all your prospective clients. If they treat new owners in this way I can just imagine what piss poor service they would have provided to my dog.

I HAVE TO GIVE A 5 STARS SO THAT THIS REVIEW CAN BE READ, IF NOT THEY WILL FILTER MY REVIEW OUT TO KEEP PEOPLE FROM READING IT.YOUR PET’S HEALTH WILL DEPENDS ON YOUR DECISION OF WHERE YOU WILL TAKE THEM.My intention to write this review is to save any pets owners from falling into the same situation where I was. IF YOU LOVE YOUR PET, YOU HAVE TO READ THIS 100% TRUTH EXPERIENCES THAT I HAD WITH THE 1-20 HOPSITAL. My dog was diagnosis PRE-DIABETES to SEVERE DIABETIC KETOACIDOSIS after brought into i-20 hospital because he was given PREDNISONE which induce the severity of his condition and inflamed his pancreas. MY DOG COULD HAD DIED, but the doctors from I-20 kept saying he is completely normal.Saturdays morning - June 26, 2021 - Like everyone else, our family waited 6 hours to be seen. The nurse said they were going to take his X-rays and blood work. Two hours later, the doctor came out with his lab results. She said his blood work is normal. EVERYTHING IS NORMAL! She mentioned the sugar level, the kidneys, the lungs, the heart, the pancreas, and the blood count were all normal except the x-ray showed that my pet has an obstruction in his stomach which he had to stay in the hospital overnight for treatment and promised the facility will contact me to update his condition. No other choice but to put all our hopes and trusts to this hospital, hoping that he will be in great care of the doctors and staffs. We paid $1,500+ and went home with lots of hope that we will see our pet healthy the next day.Sunday afternoon at 2:15pm, the doctor called and said everything in his stomach had gotten out and he was ready to go home. She promised to call me back around 5:30pm to ensure everything was done and ready for my dog home. I waited until 9:00pm. I had to work the next day and still didnt know when to pick up my dog so I called the hospital. Like usual, no one answered the phone. I drove to the hospital and told the receptionist my situation. She told me to wait and Around 11pm, they brought my dog out with four medications to bring home: The PREDNISONE (steroids), the anti-nausea, and two antibiotics. My dog had completely eaten nothing since we brought him home. He suddenly stopped eating ever since he got home.Wednesdays night, No food for 5 days straight so I took him back to the hospital to seek for help. After 4 hours of wait time, the doctor came into the room and told us that everything is still normal, and she didn’t know why he is not eating. She then recommended to start another $2,000 procedure on him to see further why he is not eating, then she left the room. We were left in the room clueless with a nurse, so I told the nurse that we will go home and will try to feed him, and if he is not eating again, then we will come back to do that procedure. At this point my dog was only ½ alive. He was so skinny and weak and yet they still said he was normal! After I rejected the procedure, the doctor never came back to give us an advice of what to do next. 2a.m., We were told to check out with the bill of $350+ and zero advice of what to do to my starving, fatique, hopeless dog. We left the hospital with sadness and lost.Thursday, I did not give up! I tried to seek for any hope that I could for my dog. I made calls to all the facilities around my area to seek for help with tears in my eyes, and finally I was told to take my dog to the Mansfield Hospital to seek help. When we got to the Mansfields Hospital, HE WAS URGENTLY BROUGHT IN TO BE HOSPITALIZED DUE TO HIS SEVERE CONDITION. His blood test showed that his SUGAR LEVEL WAS 350+ compared to only 120+ when he first brought into the I-20 Hospital. The doctor told me that the Prednisone HAD INDUCED THE SYMPTOM FROM PER-DIABETIC TO SEVERE DIABETIC KETOACIDOSIS .I had spoken up what really happened to my pet and hoping that other pets owners will never had to go through this situation like I did.YOUR PET’S HEALTH WILL DEPENDS ON YOUR DECISION OF WHERE YOU WILL TAKE THEM.

Absolutely remarkable staff from front desk to the doctors. Everyone was so kind and compassionate during a rough time for my family and I and our sweet kitty. Although I hope to never have another animal emergency, if It happens again, this is the place I would go.

Very disappointed upset how they would not just refill prescriptions for my dog that Ive been taking him there for over 3 years!! Instead of 50$ office visit which NOBODY even touched him weighed, vitals NOTHING never touched him but were quick to hand me a 217.00$ bill! He was in pain and could not DIDNOT even TOUCH OR DO ANYTHING for him!! Very upset how they just blew us off after I intrusted in them to help us! I already know whats wrong with nono and this is not worth my time anymore. All I needed was his meds refilled and all your worried about is an office visit which you never even touched him much less came into the room

I show up with my pregnant great dane the Dr seemed scared and I just needed to make sure everything was ok with her because she shows signs of labor then she acts normal and the they seemed scared of since she was skiddish but she never growled or barked Im very upset of the fact they could of stressed out to where something bad could have happend but thankfully so far she is doing ok .but if anything does happen I will not be silent .

DO. NOT BRING YOUR ANIMAL HERE. THE WORST ANIMAL HOSPITAL IN THE DFW THESE REVIEWS ARE TELLING THE TRUTH. YOU HAVE BEEN WARNED . THEY WILL KILL YOURE ANIMAL. I put 5 stars so you can read this as soon as you push on reviews they put the lowest too the back . Please find another hospital for you’re babies . THIS PLACE NEEDS TO BE SHUT DOWN it’s a JOKE.

We made an appointment for our dog. We waited over an hour and a half and they told us there were two people before. I asked to speak to a manager and there was not one on staff and wont be for another 10 hours!!!! Tay was not helpful, could not answer any questions and was not friendly. Do not use this place. Find somewhere that will be respectful of people.

This place gave me used car salesman vibes. They failed to mention my little girl needed a MRI & it would take months to do until I was 1k into the bill. They made my baby suffer longer than she should’ve. Absolutely disgusted with this place. Do not take your animal there for an emergency.

DONT USE THIS HOSPITAL-GO ANYWHERE ELSE.Just walking in with my cat I was asked to pay an initial $134. which I did willingly. We kept getting bumped due to other emergencies which they prioritized more urgent than my cat so I was there 4 1/2 hours arriving May 27th and leaving at 3:30 the next morning. My cats bill was almost $500. with antibiotics and 2 other medications and there was blood drawn to test for what kind of infection if it was one, my cat was suffering from. We were told to isolate my cat from the other pets until we see what he has. 7 days later, after Ive called every day, Im told only the vet can give me test results. Each day Im told the vet will get back with me. Makes me wonder now if they actually did draw blood. I will drive farther to the next emergency hospital next time.Update:Called them on day 8 to get a refund on the blood work that I never got a call about. Asked for the manager, Ashley, and she said she was not authorized to give me a refund and was not professional to talk to. Turns out the vet left for vacation after seeing my cat and wasnt due back until Sunday 6/6 at 7:00pm. If I had been informed originally that our blood work would not be available for 9 days, I wouldve gone to our regular vets and had it done there at probably half the cost! The vet tech led me to believe I would here from them in 24 hrs. I am seeking a refund on the blood work only, but I was told I would not get it because the tests were run. Instead of focusing on what I brought my cat in for, they ran a recommended list of everything they he supposedly needed that was over $1200. I had to decide what I thought was necessary. The tech told me to pic from that list what I wanted to do. The intended upsell was ridiculous when you are most vulerable with a sick pet!

Waited an hour past our appointment time without being seen. We made an appointment and only needed a prescription for heart worm preventative. Could have been done at the front desk in about 10 minutes.

About a month ago we took our little Macho in because he could not walk, his hind legs were paralyzed. Dr. Wegenast was the doctor that saw Macho and he was nothing but caring and made us feel so comfortable. Macho was diagnosed with Intervertebral Disk disease. Macho has been going in for his laser treatments and is slowly regaining strength in his legs. Macho is so much happier now and loves walking around in his wheelchair. We highly recommend this hospital, they are so caring and professional. Thank you Dr. Wegenast for your help and professionalism.

We have been taking our dogs here for about 13 years and they always give us the best care they can. We trust them to take good care of our animals both in emergencies and routine senior care. Dr. Bloom is an amazing dentist. They really care about the animals they treat. They care about the animals comfort so much that the antibiotics they sent home for our pom are butterscotch flavored.

The staff at I-20 Animal Medical Center are amazing. They are very caring and helpful. My dog Gus has been going there since he was a puppy and he is always treated well and loves going to the clinic. The clinic is doing a great job with the new covid policy in place. The clinic is clean with a homey feel to it. The staff always puts the care of your pet first.

On my first visit of June 24, 2020, at around 6:30 until after 11 pm, yes ELEVEN PM❗And I have to say, Not such a good FIRST IMPRESSION when a couple of the staff complains about how busy they are and the nonstop phone ringing.And then right before my dog and I finally get to go to a room after a really LONG WAIT. And then WAIT some more in the room❗(TYPICAL DOCTORS OFFICE)The bad part was one of the staff comes out of her office and gets in another employees face and in a fairly LOUD voice says to her stay the FU%@ OUT of my office. Then as shes walking away she threw something towards the employee behind the front counter/register. I hope she DOESNT handle animals.Once seen after a long wait by 3 different doctors that did seem to care about Flex and that I did not have a lot of money to spend. I will say, Amber with the colorful hair was super nice and helpful. 👍🏻👍🏻👍🏻Even after that LONG wait just do blood work, they still wouldnt wave the $50 visit fee.😞Itll probably be my first and last visit for any of my animals and myself to this vet clinic.

Brought my dog in with an issue with his eye. I was told there was just one person ahead of me. I was charged upfront to wait in a room for an hour; never saw a vet. I got a refund and left. I’ll not return and don’t recommend this place. Lowest common denominator service!

Tried to coerce my friend to spend thousands that she didn’t have by “putting it on credit”, then proceeded to tell her they don’t know what’s wrong with the dog but had expensive medication ready. horrible staff

I highly recommend them . Dr. Robinson is amazing. She saved our cat Gaucho and gave us extra time with him .Walked us through home care for him and sat with us when we finally had to make that dreaded descion . Those who complain about a wait have to understand emergency cases take priority but any wait is well worth it .

These people are all about the money and do not care about your animals, after driving all the way from Cedar Hill i was told there was going to be a 5 hour wait time for the doctor to see my dog, this so called emergency clinic just cares about getting as many dogs in as possible even if they short staffed. Leaving other dogs with real emergencies like mine in a limbo they should seriously rename this clinic and ERASE the emergency part off their name; if they are going to be short staffed and make you wait 5 hours or more.

Dr. Bloom has been super helpful with my dogs surgery recovery. Her staff assisted with any questions I had with my dogs medication treatment. Theyve kept contact with me throughout the whole recovery making sure Princess is doing well. This place was recommended by another emergency hospital when it turned out Princess needed dental surgery. Im grateful to have worked with them during a difficult time.

I just moved to TX a month ago. My 3 year old pup got extremely sick and spent days in the ICU at I-20. I was so nervous brining him somewhere new and with some of the reviews I read. But I was SO VERY pleasantly surprised. I cannot say enough about Doctor Robinson and the vet techs that helped Zeus. They were so attentive to me and made sure to answer every and all questions and concerns I had with Zeus. This place is SO busy but they make you and your pups needs feel so important. I believe they went above and beyond to make sure him and I were comfortable. Everyone in the ICU is knowledgeable and helpful. I also want to note Z is a pit and has extreme anxiety at the vet and they did great with him. Zeus and I are at home now and he is on a long road to recovery but I am so happy, because I wasn’t sure we’d get here.

After spending close to $1000 and 3 visits, they hand you a bag of meds and expect you to do their job. I told the doctors and techs that my dog doesnt like taking meds or having her ears messed with, but they sent her home with all of that and more. After fighting with my dog and getting bit several times, I decided to call and take my dog back out there to be told they couldnt do anything and I would have to do the best I could. Needless to say, the meds are being administered when I can sneak them in.

In terms of an emergency clinic, I have no opinion. In terms of a normal clinic, Im not particularly happy with them.A round of bloodwork and xrays cost 450.00. The vet mentioned possible slight arthritis in my 9 year old dog, and immediately put painkillers on my billing sheet. Im unsure as to why my dog, who dashes around the yard, catches possums, and kills mice, needs to be addicted to an unnecessary pain medication, because of a POSSIBLE hint of arthritis.I mentioned that she had seizures, but that they had been decreasing in frequency and severity in recent years - to the point where they were mild (no more than five minutes), and no loss of bowel function or salivation. She recommended putting her on anti-seizure meds, three separate examples.Shes had a rough allergic reaction to either fleas or the new chews I got for her (they have a chicken base, and she doesnt do well on chicken). The vet said that her skin was infected, and recommended a round of antibiotics (?). I did purchase these, though her skin has already lost inflammation and is smooth again without use, two days later. In this case, Ill likely be giving them to her if there is sign of infection (there was a scab where she chewed, which has since fallen off - she heals faster than I do).She hasnt been neutered, owing to said seizures, and again, she is 9 years old - any other vet Ive talked to has said that unless there was a particular issue, neutering at that late age wasnt recommended, especially with a propensity towards seizures. Of course, this vet recommended neutering (there is a trend here).I brought her in for a small hard line of tissue near her vagina, which - positive note - the vet assured me was more than likely mammary, and the xray showed how shallow it was. She recommended surgical removal.Overall, I wasnt impressed, and I genuinely felt they were racking up the costs (the painkiller recommendation is truly what irked me, and made me wonder about the necessity of all of it. When the medication ran out, of course my pup would be in more pain, since it nullifies ALL pain - then Id get worried and have to show up again. All of this for a possible spot of arthritis at the base of her spine - never mind that she sploots like a champ, and can jump on tables).I felt every statement I made about my dog was ignored.That being said, they were friendly and kind, and my dog appreciated and loved them all. The bloodwork and the xrays were done quickly and clearly, and the clinic itself is quite beautiful, with stained glass chandeliers and a large foyer.

This place is so nice and will work with you to help you and your pet as much as possible.I have brought every animal, that has ever owned me here. Wouldn’t go anywhere else. Love the staff at this place.

DO NOT TAKE your pet to this hospital. They lie, they clearly are not genuinely concerned or interested in the care of animals. We arrived at the location at 12:40pm, parked in the numbered parking space 9. Called to let them know we had an emergency, our pet was showing symptoms of parvo. Spoke with “Madison” who took our information and said they would call us once a room was available. Naturally, we expected a wait, but not one to exceed 30minutes to an hour. An hour later (1:40pm) after seeing a number of customers go in and out, we called to get an update, we were told they called and spoke to my husband to let us know a room was available, I never received such call and my husband was with me and looked as dumbfounded as me. We had no choice but to continue our wait. After another 30 minutes, at 2:20pm, I went inside to talk to them and get an update and at this point was told that they “had to take the emergency situations first, then the appointments, and last the walk ins.” This was very disappointing to say the least as I felt they were not giving our pet the same level of urgency as those they considered “emergencies.” To make matters worse, they then said they called me and were hung up on, at which point we asked why they didn’t come out to space #9 where we indicated we would be parked and she said she didn’t know why, but they were busy and just moved on to the next person. Mind you, that was not what they said originally, originally she said she “spoke to my husband.” She then proceeded to admit that they HAD in fact dialed the wrong number, but did nothing to rectify their mistake. Instead, we were told to continue waiting outside until a room became available, which could take 30minutes - several hours. Had we been told this from the beginning, we would have gone someplace else. This was by far one of the worst experiences I have had in terms of poor service. I’d give it a negative star if I could.

Dr. Welch and the team at I-20 Animal Medical Center took excellent care of our chihuahua Violet when she woke us up vomiting blood. They recommended Care Credit to help us pay for ICU services to get Violet the medical attention she needed. We received frequent updates and clear instructions on her at home care. Were so thankful they could help us! My sister recommended them after receiving wonderful care for her own pup.

This place misdiagnosed my puppy, and tried to put the blame on me. They were very unprofessional to put the blame on me and my family. If anything take your lovely animals to Gully Animal Hospital. They offer the best service .

I take yesterday My dog call susy. I have an appointment for today also. But she died in the morning 🥺💔 But I know yall try to help my puppy. Thanks for everything 💔🙏

When my dog was bitten by a poisonous snake in the middle of the night, I was extremely grateful for this place! I called ahead. So they were ready for us. They were calm and caring. It is EXPENSIVE. But my best friends life was depending on it. The vet also does follow up phone calls. I would prefer more of a do you have questions? type call. I did get the feeling he was checking off his obligations by calling. In any case, the calls were appreciated.I want to add that a week or so after the expensive night of snake anti-venom I received a hefty credit to my credit card. I was told on the night of my dogs services that they do charge the maximum amount possible. Then they review all procedures and credit back whatever amount the patient has coming. I did not actually expect to receive money back, but it happened! So they were true to their word and I did get credit back to my card. I appreciate that very much! Yes, I do recommend this place and would gladly go there again.

My cat had a appointment scheduled for 12:30 due to a infection in his mouth that was getting progressively worse. My dad arrived for his appointment and was taken to a back room where he sat for 45 minutes with no updates. Finally he called the desk to ask for an update. A medical tec came in claiming he cussed out the receptionist which never happened and we would have to wait another 2/3 hours. When my dad said that never happened the tec said “haha you know how women are.” They obviously don’t care about animals considering they made no effort to look after an animal whose condition was getting worse. I will never even think of scheduling an appointment here again. It’s disheartening when you come across vets who don’t take your pets sickness seriously.I would like to add that I did call the office right after to discuss what happened and the lady on the phone was horrible. She said “sorry you had to wait but we were busy saving lives”. I totally understand that emergencies come in but for my animal to be put on the back burner without any explanation is disgusting. I ended up taking him to our normal vet today and he had an abscess in his mouth and a fever which could have been treated a day earlier if they hadn’t lied and said we were cussing them out. I’ve since read all the reviews and thank God these people did not touch my cat. I’ve also read the condescending replies that I’m assuming the owner post on any negative review so I don’t expect a whole lot out of this place.

So far, they have taken very good care of my dog. It has been expensive, but youve got to remember, they are an emergency animal hospital.

Took my dog to vet and they didn’t even give him a check up or physical exam, just gave him 2 vaccines and medicine. And my vet was HORRIBLE! When I said that I didn’t want to pay thousands of dollars they commented “you know I would’ve paid thousands of dollars but that’s you”. Later on my dog had a seizure and we had to put him down. DO NOT BRING YOUR PET HERE IF YOU WANT THEM TO LIVE

The team was great and I was super appreciative that I was able to go inside with my dog, Amos, versus curbside especially since this was our first visit.I brought Amos in for a laceration on his front leg from another dog (bite) and they fit me in.I’d rather be safe than sorry and get it looked at sooner than later.They were very kind, answered all of my questions, and very patient with Amos since he was so nervous.They were also very mindful about cost and upfront about medications, procedures, etc.I’d recommend them to anyone.

I arrived at 11:30 over an hour later finally called on to go to an exam room, fast forward another hour and a half and still hadnt seen a doctor. I will say that when the vet finally arrived, she was super nice and informative, both she and the tech took great care of my puppy. If you can deal with the wait time then this isnt a bad choice, but just be prepared to sit for a long while. The office was super clean and all the staff were professional and extremely nice.

We have had to come here for emergencies a few times. The first was for a Guinea pig that was sick and they were able to help our little guy back to health. Most recently we were in with puppy emergency. They are fast, the front desk is so helpful and all the doctors and Techs are informative and you dont feel rushed. The doctors do the follow-up calls which is impressive.

Dr. Welch and Jessica were thoughtful and compassionate and so understanding as we had to send our beloved dog, JayJay across the Rainbow Bridge. It was a very emotional moment and the love and care shown to us as we were present to see his final breath as well as the Dr. explaining what was going on, really comforted me and my daughter. Thank you once again for your kindness and support.

This place is horrible and they mistreat the dogs, they do unnecessary charges that other hospitals don’t, will never bring my boy gio here again

The hospital is the only reason my doggo is still with me today.

Overpriced!!!!!!Ridiculous Expensive, y’all like to take advantage of people’s necessary.Animal Lovers - Stay away from this place!!!Never again, fool me once but not twice!

We took our puppy here and had her tested for parvo a few times because she was sick, not eating and was losing weight. Their tests came back negative both times and they said she had a blockage. Yesterday we took our girl to a different animal hospital and test results came back positive for parvo and she has a very slim chance of survival. I get things happen. However, when I call to ask what happened and why your tests would come back negative do not turn the blame on to us!!! I let the receptionist know that had they had caught it we would have done whatever we could to save her and then she turns around and puts blame on us for declining parvo treatments after THEY said the test was negative and that it WAS A BLOCKAGE. NEVER DO THAT TO ANYONE ESPECIALLY PEOPLE WHO ARE GRIEVING!! This place does not care about your animals. Dont waste your time!!

DO NOT BRING YOUR PETS HERE. This hospital is only in it for the money. The staff is extremely rude & unprofessional. They are TERRIBLE at communicating. You will wait hours in exam rooms without hearing any updates from staff. Don’t expect to go here and spend less than $500. Save yourself the time/money and go somewhere else.

I came here because my clinic couldn’t get me in for a week. I am so thankful they are here and they let me come in with my baby. Thank you all.

I absolutely love dr.bloom she is the greatest doctor at this facility. But do not book an appointment with dr. welch she is only in this business for profit. She will try to milk you for every dime possible. my mother brought her dog in for a dental work up and she made her feel like she had to spend $1000 on a work up before she could get her teeth cleaned. so save yourself the trouble and book with a doctor who is in this field for the right reasons.

I highly re commend not using this vet if the lady I speak about in this review is still working there!The doctor and staff were all very good except for one person and it was enough to make a very bad situation even worse. I dont believe my dog could have been saved but the doctor did a good job trying. My dog have got hit by a car and I rushed into the hospital without even walk in my front door they put him in quickly as I called ahead and look like they did everything and then some to do what they could for my dog there came a lady about billing and how much it would cost she told me it would be atleast ****$5,000**** minimum if he were to survive through the night. Shortly after I arrived and they admitted my dog I was asked to pay $120. I did so and It was suggested that I download an app that they suggested and borrow 5k bucks. I didnt hesitate at least to be honest I would have paid $100,000! Best dog/friend I ever had. I told the lady that I needed to go home and lock my front door after being there for 3 hours she told me know you may not no! I was like really. This lady is telling me I may not leave the clinic. I said what the hecks going on here she said you wont come back if you leave I said youre mistaken and I stayed the dog soon got sicker and I had to make the call to put him to sleep since he was in so much pain. The lady with the half shaved head and alien like contact lenses told me that I had to pay another $350 that night right after I saw my best buddy ever die in front of me. I was mad of course and the large strange woman carried the box with my dog to my truck and left. Totally rude and classless lady she is. I soon discovered that she was one of the owners stepchildren. Very bad experience on top of a very bad experience. Ill never forget how nasty she was.

We care about our little dog. We know Dr. Welch and the folks at I-20 Animal Medical Center will go out of their way to give her the best care. Because of this, we drive over 100 miles to take her to I-20 Animal Medical Center. Recently, when she was in for a routine treatment, Dr. Welch discovered a condition that could have cost her her life. Fortunately, they were able to treat her and she is back to her normal, feisty self!