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ABC Plumbing, Sewer, Heating, Cooling and Electric
220 W Campus Dr, Arlington Heights, IL 60004, United States
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Wi
Review №1

I had a sewage back up and gave them a call. Tony came out and he was fantastic. There was a fair set price quoted up front. Tony showed up quickly. He was professional and followed Covid guidelines. He listened, and then reviewed the situation. Within no time, he found the problem and fixed it. He explained every step he took, and now I know more about how the sewage works in my home. They are now my go to for any kind of sewage work

Su
Review №2

Firstly, I want to make sure to say that Tim, the guy who came out to clear out the pipe, did indeed clear out the pipe. He was friendly and helpful.Background: we had a bit of sewage backup and had our line out cleaned.The company sent Tim, a plumber, to clean it out. We just moved to this house and were unable to find the access point and, so, were charged an EXTRA FEE of over 1/3 of the already high cost of cleaning out that drain (I know that googling prices is not necessarily reliable, but this one landed on the highest number in a $250 range) to remove the toilet as an access point.Removing the toilet took Tim little to no time (he is very good, as I said). He was able to clean out the little bits of debris that was backing up our drain.The NEXT DAY, the camera guy came out, because their thing is that theyll show you a video of your system (to sell you expensive work - luckily our city guy told us to say no and ask them for a second opinion if this company tried to sell us thousands of dollars worth of digging). THIS GUY eventually found the access point! He had the tools to do so. If the company has the equipment to find something for you, why do they not send that person first or, even better, equip each employee with such tools, particularly since we are already paying a hefty fee?My husband tried to get our money back - I was just going to take the hit and never go with this company again. They offered a discount on the FUTURE work. We arent dumb enough to go with them again.Moral of the story: do NOT go with ABC Plumbing. Also, if sewage backs up in your house, call your city first - they may be able to help.

Ki
Review №3

The two gentlemen (Chris & Chris) came within the window of time given to us. I showed them where everything was and they went to work. It was very nice to have these two technicians answer my questions. They even cleaned up after themselves which really amazed me because most technicians don’t, for this and a job well done I give them an A+++! GREAT JOB done by Chris & Chris!!!

Ke
Review №4

Jason is a true professional. Very thorough, thoughtful of COVID protocols, explained problem and proposed solution. He did the job quickly, protected all adjacent surfaces and cleaned the work area upon completion. I would highly recommend this plumber for any job you need done.

Ed
Review №5

This is an emergency! When it rains again water will come into my home.Complaint! Why wont you come out and repair the damage done to my home during your 10,000.00 plumbing job. You have come out once and failed to correct the damage. On the second visit, some rude manager on the phone with the crew questioned if you were responsible and told the crew to leave. After such an expense why would I have to get an attorney to have you all do your job! Your team left my place a complete mess for several weeks. I am totally dissatisfied with this encounter. I wonder how many of these same stories exist?

Th
Review №6

$50 for them to come out for only an inspection and quoted thousands of dollars on a job they simply just didnt want to do. This company is a bunch of clowns in their green trucks. Avoid ABC like the COVID-19 plague. Plenty of other legitimate businesses provide free quotes.I hope $50 for what should have been a free quote was worth my extremely negative customer experience and worthy of this fitting review.Again, avoid ABC like the COVID-19 delta variant.

Ab
Review №7

Mohammad was professional, clear, and honest about the issue with my furnace/HVAC system. He came on time and assessed the issue quickly and then came back the next day and didnt waste any time fixing the problem. He brought his own tools and materials, took care not to disturb the rest of the house, and left the furnace area cleaner than he found it. Ten times out of ten Id recommend his service, and ABC did a great job communicating with me and arranging scheduling.

Ar
Review №8

Brian was great. Professional as well as efficient and straight forward. He knew I wanted this done ASAP and made it happen. Looking forward to my installation. Thank you for the peace of mind!

Ma
Review №9

I had a leak in my kitchen faucet, but had no idea which part needed to be replaced. They recommended I take the assembly to Just Faucets. Since Im an ABC member, there was no service charge. By the afternoon, I was able to put my faucet back together and was only out $5 for the cost of some new rubber rings. What a relief!

Cy
Review №10

What a great experience, I will keep recommending this company, I have only had great experiences! Today I had my furnace cleaning it was done thoroughly. I am quite pleased, the technician Jesus was personable and professional at all times.

Jo
Review №11

Joh H., was very professional, helpful, and went above and beyond to provide value. Was flexible to work with and resolved all problems…including an ejector pump issue. Would recommend Jon and ABC anytime. First time customer as well as a satisfied one.

Pe
Review №12

I was expecting a little faster response. I called Thursday night to get in the queue early for Friday. Service person didnt get here till Saturday noon. Two techs showed up. They provided me with option and I selected what what I wanted. They went about their work and unstuffed the drain filled with 32 years of accumulation. My drain is working again. They made sure they didnt dirty anything and cleaned up after themselves. Very professional. My drain is working again.

Ma
Review №13

Complete professionals from the first visit to the moment they left. Jake, Dan, Niko, Manny, and Gio installed an electrical panel and did an awesome jobThey were thorough and explained everything. When they were done,. they swept and vacuumed the floor. Ive never had such a world class customer experience. Thanks guys for doing such a great job.

Ge
Review №14

Sharon was amazing! Very professional and highly skilled. She was able to quickly diagnose our leak and recommend options to solve our issue. The quality of her work was quite impressive…she cares about the longevity of a highly used kitchen sink. Overall amazing customer experience.

Gr
Review №15

Chris from ABC was very friendly and personable. He was on time and had easy to understand answers to my questions. He did a great job at explaining everything we are getting for our HVAC and we were happy to go with ABC

Da
Review №16

An ABC general consultant, Joe H., patiently and thoroughly addressed our interests and questions prior to decision-making regarding a new hot water heater. We knew that ABC had and was prepared to install their preferred systems, but also knew we had the option of going elsewhere. As things turned out, we were very impressed with Joes familiarity with products, manufacturers, sizes, gas vs. electric, operating systems, pros and cons of single versus dual tanks, etc. etc., plus with his overall credibility and straightforward manner. He not only won us over but was able to schedule installation later the same day. All in all, many thanks.

Mi
Review №17

ABC was quick to service and they preformed the work exactly the way they quoted. No surprises and the work was to my satisfaction. The technicians were well informed, skilled and courteous.

Tr
Review №18

We have had nothing but the most phenomenal service since day one with ABC! Super friendly, very professional and you can tell from the technicians as well as the salespeople; all employees from top to bottom care about our needs - everything from scheduling to finances. Special kudos to Mark and Rob! My wife and I will always use ABC for all of our homes needs. Once again from our family to yours ABC, outstanding job and a BIG thank you! 😊

Je
Review №19

Every one who took care of my AC and heating installation was thorough and professional. They made all my options perfectly clear making it easy to make a decision. The installation was smooth and efficient. Jared was especially awesome, helpful and encouraging. He took his time and made sure to get me what I needed at a fair price.

Ed
Review №20

I would like to start by saying that I will never patronize ABC’s services again and that I highly recommend no one else patronize their services either.The story begins in August 2020. My AC unit was failing to regulate the temperature in the house so we called ABC. An ABC technician arrived and insisted that our AC unit needed a new replacement part to operate more effectively. We agreed, hoping to escape a broken AC system in a 90 degree week. The total cost came out to approximately $900. (Not so) plot twist, the repair DID NOT fix the problem, and we continued to suffer through the heat. ABC’a solution was to continue to send our technicians to try to rectify their original mistake. Reasonable enough, except one technician turned into approximately 10 over the course of a year with no solution.Multiple phone calls were placed requesting a refund. The entire process was drawn out and I felt like I was given the run around. The final solution that was “agreed upon” (i.e., ABC refused to negotiate further and gave me a take it or leave or offer) was a $250 credit - approximately 1/3 or the original price paid, claiming that they wouldn’t pay more because there was obviously “some value” in the original call (although we would have never agreed to pay for the part if we knew it wasn’t going to fix the AC).The $250 check was finally delivered today (13 months after the original call), and was accompanied by a passive aggressive letter, further cementing the end of my business with ABC. For the record, the credit I requested was a full refund, but they only approved the $250.Nothing ABC responds to this review should sway you in their favor unless they agree to rectify THEIR mistake and offer a full refund.DO NOT PATRONIZE ABC.

Tr
Review №21

Jake did an amazing job with the electrical work that I needed. Thankfully he was able to fix the problem fast and for a reasonable price. When I first called, everyone who helped me were very nice. Jake was very nice. If I have an issue in the future, Ill be calling ABC.

Ge
Review №22

My experience started with Eric the tech that came to take a look at the issue and was very knowledgeable, professional and helpful. My current system is very old and a new system was in order, so I was introduced to Lauren who was very professional also and great attention to detail, so much so that she spend almost an hour of quality time in a 100+ degree attic in the middle of a hot day to look at what I needed. She worked very hard to get me the best deal and also to get the project done very quickly. And that’s really appreciated. Thank you Lauren.Looking forward to the installation.

Da
Review №23

Service was good but post service we were given multiple option for additional service. All we wanted was the yearly maintenance. Nothing else. This should not be used as a potential sales opportunity!!!!!

DC
Review №24

Sharon C was very nice, gave me all the info I needed to make decisions. She made the repair in a short time and was very professional. Highly recommend!

Ri
Review №25

Very disappointing to say the least. Tag line should be changed from Consider it done to Consider us unprofessional. Called to have them come out and quote an A/C and Furnace combo, based on their commercials of buy one get the other free. First appt was for 8/28 between 8-9 am. Get the confirmation call the night before and confirm. 10 oclock rolls around, no one has come. I call, wait on hold 10 minutes, get told the sales person is having truck issues. I asked why no one could call or text to let me know, call rep has no answer. So I decide to give them a second chance. Reschedule for 9/4 between 8-9 am. Get the confirmation call the night before, ask if the rep is really coming this time, assured he is. Same story. Call 9.30 am, ask where he is, they say he is running late. Ask me to wait longer, I ask where he is located, as I am sure the trucks have GPS. They cannot tell me, so cancelled all together. If this is what their sales calls are like, hate to know how their service calls go. Luckily, I will never find out.

Ma
Review №26

HAD A SUDDEN BREAK IN SHOWER PIPE WITH PIPING EMBEDDED. HAPPENED ON THURSDAY, FAST RESPONSE WITH DEREKS REPAIR ON FRIDAY. ALL IS WELL NOW WITH THE SWEET SOUND OF WATER PRESSURE FLOW. THANK YOU DEREK FOR YOUR PERSONABLE AND FINE PROFESSIONAL SERVICE. ABC NOW MY GO TO PLUMBING SERVICE. MARY ELIZABETH

Jo
Review №27

I called and scheduled for service in the afternoon because i was going to take a half day off work to be there for ABC. Confirmed the day of agreed service day, after receiving confirmation call. The service person arrives at 8am while I’m at work. Told him to come back after 12pm per the appointment. I called at 1pm again to confirm I was home. The service person never came back nor did i receive a call. I’ll look for someone else that can provide the proper service.

Jo
Review №28

Brian is great! He is very personable, detail oriented and professional. He provided me with several options for the replacement of my AC unit on my condo roof. He contracted an excellent crane service which was necessary to lift the new unit to the 4th floor roof and remove the old unit. He also provided me with an excellent tech team, Miracle and Peter, both of whom did an excellent job that was very difficult and time consuming. I highly recommend ABC for their excellent service, long-term warranty and excellent promotion payment option. Since there was an unexpected delay in getting a crane to my condo, Brian also provided me with a temporary portable AC unit, which was a life saver! A great experience with ABC for sure.

Ka
Review №29

Roger S. Did an amazing job listening and helping me with my concerns. Would recommend ABC! Great customer service!

Li
Review №30

Pedro and his crew came early and worked all day installing a new 5 ton heater and AC unit in my home. It was one of the hottest days of the year and they worked constantly all day and cleaned up very well also. The new AC works great and is so quiet. Pedro and his crew were very polite and professional. I would highly recommend Pedro and his crew to anyone needing a new AC/Furnace installed.

Sa
Review №31

Fred was very professional, knowledgeable and personable! We were in a bind with a dead AC unit, an ancient furnace and an electrical panel that was out of date. Fred was able to get it all scheduled at a reasonable price, and much sooner than originally anticipated - thank goodness! ABC has a great warranty & maintenance program as well, so glad I called them :)

An
Review №32

Ordered 2 systems from ABC and had the first one installed just fine. When it came to the second they delayed install due to availability of crane operator. When I followed up they said they didn’t even have the unit. When I called a few weeks later they said it was in. Why didn’t I get a call to set up install?? Not sure. Either way, I scheduled the install, but they had to get back to me about crane availability. again, no call back. Finally I took it to customer service and got it installed. Meanwhile I’m paying for a system for a month before it finally gets installed. Now it’s installed and it doesnt really work that well. Makes noises and takes a long time to cool the place down. The guy who came and sold us the unit won’t respond to calls or texts. He sold me the units and now doesn’t have the time of day to make sure I’m happy. His name was Aaron I think. Don’t use these guys.

Je
Review №33

Ryan was AWESOME! He diagnosed the issue in seconds. He gave upfront prices and gave me many options which I could choose from that were within my budget. He was exceptionally courteous and extremely friendly. He even went the extra miles to help diagnose another issue which I will absolutely be calling ABC AGAIN to fix once I get all necessary items.

Me
Review №34

ABC Plumbing replied quickly to my email re my moms toilet overflowing, and we were able to schedule an appointment within the timeframe we needed. I highly recommend Steven. He was thorough in his evaluation of what was wrong and explained the situation well. He was able to do a minor adjustment that fixed the immediate problem. But he also gave us three estimates for future work if wanted or needed since the toilet is very old. All of this for a very reasonable price.

Mi
Review №35

It was a very smooth and professional experience from the beginning when I was sent a picture of who ABC was sending out. Ryan took the time to explain what needed to be done. Also since we had just moved in, he made some other recommendations after reviewing our plumbing regarding our water softener and sump pump. I felt he was sincere and honest and not just trying to sell me more services.

Je
Review №36

We had a pipe burst and needed it attended to immediately. Derek came out and was amazing. He fixed the issue with limited additional construction which we were immensely grateful for. We love ABC and thanks so much to Derek for the amazing job.

Hu
Review №37

Installed a whole house surge protector. Reasonable price, fast work. Jake knew what he was doing and answered all my questions patiently. Noticed another issue in our panel and helped get that fixed as well.

Mi
Review №38

Jon #517 was fantastic! I needed two toilets replaced, all my shutoff valves replaced including the main water shutoff. Also my water heater gas valve replaced, the punch valve for the water to my fridge. The main shutoff and most of the others werent turning, they were frozen. He also rebuilt the inside of two faucets to fix a leak in one and the other was extremely difficult to turn on. I can now do that with 2 fingers. He was extremely fast and clean. He also proved the previous plumber Id used lied about how long it would take to do. I found the fact that he could do the work that and day incredible.

Mr
Review №39

I used them for general maintenance. They send out a technician who was extremely polite and joking around but told me my igniter switch was bad ($400). When I told him to hold off, he suggested I leave the heat off till it’s repaired. I pay for the inspection ($89) and call another company for a second opinion. They came out within an hour and tell me not only is my switch not reading faulty but my gas was turned off so my heat wouldn’t work anyway. Never again for ABC

Mi
Review №40

The tech was very professional and transparent with what was needed to service our backup house generator. I will definitely use them again in the future.

M
Review №41

Isaac was very professional and overall great, he took time to explain what to expect during his visit and kept me informed throughout the service. He pointed out possible issues and let me decide what he should or should not do today. I highly recommend him.

Je
Review №42

John was great! Explained everything very thoroughly. I definitely recommend John and ABC Plumbing!

Jo
Review №43

The gentleman who came out was GREAT. The company could provide a specific two hour window as to when the technician will arrive. Right now, they give you a day and say they will let you know at least 30 minutes before they will arrive. This means the technician could arrive anything between 8:00 and well into the evening (6, 7, 8 PM +) I would prefer a guaranteed two hour window.

Ch
Review №44

No wonder they don’t quote over the phone - they were 4 times as expensive as the plumber that had quoted me before. The only reason I had them come out is because they were available quicker!

Pa
Review №45

Taylor was awesome. Summed up the problem and took the appropriate action to fix my problem. Went above and beyond what I would consider a routine service call.

Ro
Review №46

I was told that I needed to replacement for a new electrical panel in which quoted me anywhere between $8k-$10k. I’m glad that I called around because found a much less expensive quote for less than $3k. I think they tend to price gouge and may it be a lesson to price comp. don’t overpay!

Pe
Review №47

Ryan was very professional and knowledgeable about our disposal issue. We will definitely use ABC plumbing again. After years of using a local plumbing company, we decided to give ABC a try. Excellent service!!! Friendly repair man…Ryan was great!

Er
Review №48

Super professional, took time to explain process and options. Answered all my questions. Thank you!

Gi
Review №49

Wayne was a great salesman. Very personable, and knowledgeable. Willing to work with us!! Our crew was fantastic. Joe, Noe, plus others. Friendly, efficient, and did a terrific job of cleaning up after themselves. I would definitely recommend this company 👌

Ro
Review №50

Wilson C was our technician. He was very courteous and professional. He did an AC tuneup as we closed on our condo 12 days ago. He inspected the outside unit before coming inside to inspect indoor control and unit. He provided a very detailed report with pictures. Overall had a great experience with Wilson C! Thank you ABC Co.!

An
Review №51

He was amazing! Such a sweet man. Very professional and nice.

R
Review №52

Jim explained the best options for our HVAC system and the benefits. We feel confident in the quality of ABC products and look forward to our new HVAC install with ABC.

Ke
Review №53

Rudy was very nice and polite. He didnt have any problems with me having 3 little dogs jumping on him. He was very thorough and asked several times if I had any questions. I asked him about an electrical problem and he was able to schedule a technician for tomorrow.

Ge
Review №54

Austin came out after our tech Jack (who was also excellent) was the one that found the one unit to be running the compressor only, no fan activity.He finished up on the maintenance on the two of three AC units and did an excellent job and recommended that a consultant come out about replacing the very old unit that wasnt working properly.Austin (consultant) gave us a quote on replacing the third unit.Even tho I have to get board approval and two more quotes, was very pleased with Austin and his thoroughness and writing down every detail on the proposal and going over it with me and any questions that I might have had!

An
Review №55

ABC techs are always super nice and will explain to you exactly what is going on. Probably not the cheapest rates in town but you get really high quality work from professionals. They do a great job of explaining your options and there’s no hidden fees; all prices are up front. If you own a home it’s definitely worth being a club member because of the numerous benefits.

Wi
Review №56

Their business model is extravagantly high prices and traplike contracts. they do seem to hire people that know their trade. so if you are ok with paying way too much maybe they are right for you.

Ge
Review №57

Dan H. fixed the foyer lights! He is very professional and diagnosed the problem in under 1 hour. He fixed it promptly and did a great job!

Da
Review №58

Had ABC come out for an estimate. Very nice and thorough. Gave me many options to choose from in the estimate and emailed it right away! I will make my decision soon but I was very satisfied with ABC.

Ki
Review №59

The technician came out to check a dead outlet but was able to find the problem within minutes and no major repair was needed. He was very nice and professional.

El
Review №60

Cordell was A+++. He was on time, very friendly and professional, left his work area immaculate, and explained our options very clearly up front. We couldnt be more pleased with his work. We have also had other substantial work done by ABC and their technicians have all been excellent.

Jo
Review №61

Thank you Derek W. for doing a great job installing our bathroom and utility room faucets. Derek explained in detail what needed to be done to correct issues in each area of repair and gave us several options and estimated cost. Derek was friendly and professional and left areas clean after completion was done. I recommend ABC to others for their reliable service.

Ry
Review №62

Dale was phenomenal! He explained everything before starting the job and cleaned up before leaving. Was also super friendly to my pup which is always appreciated! He removed my old broken ceiling fan and installed a new one re-wiring the switches on the wall to be synced with the new fan/light. Beyond 5 🌟!

As
Review №63

JohnnyRay was friendly and professional. He is well versed in his specialty and I’d hire him again in a heartbeat

Da
Review №64

Mark was very professional and very thorough with explaining our options. He completed the work promptly and made sure we had no questions. Mark worked with us to secure the best deal possible. I would definitely recommend him for any further plumbing service.

Li
Review №65

Called to have our unit looked at it because there was no cool air blowing. Nice, polite, respectful employees. Their findings: our six year old unit needed to be replaced completely. The cheapest band-aid was $2,000 up to $4,400. Seemed outrageous considering that we have a small until for our 1200 sq. ft. house! No option to keep it going temporarily until we could make a decision. Id like my $99 back.

Mi
Review №66

We had a major leak with an old water softener in a house that we just moved into. We called ABC and got an immediate response and within a few hours they sent out Frederick. He did a fabulous job diagnosing the problem and removing the water softener which is no longer needed in our area. He then rerouted our main plumbing away from where the old water softener was and got our water restored by the end of the day. Frederick is an long time expert Plumber industry and also gave us a great service and has a great personality. Thank you.

Ed
Review №67

They stayed till the job was done and did a great job installing both units and made sure they cleaned up when they were done

Ch
Review №68

Kevin was very professional and displayed great customer service skills. Kevin explained the services when with job. A very good experience for me.

An
Review №69

The personnel employee cane to us very professional and detailed. They sent a person who demonstrated the knowledge and epicted concerns that we were investing correctly. WE FELT COMFORTABLE with his serviceAnnie A

Aa
Review №70

Had a water heater installed- no complaints, great work.Same visit to repair a running toilet.The repair team comes & goes, toilet still runs.I call again- one week later I’m still waiting. Said they will be here today. It’s after 5pm now. I had to take off from work to be at home all day.Called today at 1pm & again at 4:45pm. Nobody can give me any answers - I was told “we are a 24hr service, we can be there as late as 10pm, someone will call when they are 40 minutes away”.

J
Review №71

Angelo was AWESOME! Literally the best tech that has come from ABC. Very informative and was not trying to screw me over for my money. Pleasure to work with and Ill be requesting you again soon! Thanks again. ✅

Ga
Review №72

Ive had ABC out for new AC, much electrical work and now plumbing in the last month. This latest was to install piping and a bypass from my crawl space to the basement prior to having water conditioning installed. Alec C did the work and like all the other ABC workers that have been in my house was efficient, competent, informative and to the extent possible unobtrusive.

Pa
Review №73

Sharon, provided excellent service. After inspecting ejector pump she went over what she found and thoroughly explained issue & provided me with options to resolve. Sharon then swapped out my failing ejector pump with a new one in a professional and timely manner. Next time I have need for a plumber I hope she is available as she was one the best plumbers I have ever dealt with.Very satisfied customer.

Ke
Review №74

The workmen Jake and Pat were professional and knowledgeable . They came on short notice and performed two functions for me which they did well. Needless to say they talked me into the premium plan and we will see. So far We are satisfied. I would recommend them to others. Thank you.

Gl
Review №75

Very pleased with ABC service. Worth the investment in the Ultimate Advantage Club. Great team of service people....very professional! Brian K. serviced us today and he was thorough, clean and observed all the protocols for Covid-19. Thank you ABC!!!!! Again, we had great service from Brian K. who handled an electrical problem. Again, VERY satisfied!!!!

Fr
Review №76

Mike did a great job. Finished same day. Very friendly. Explained the work needed in simple terms. Left the house clean. Im very happy.

Lu
Review №77

Steven was extremely helpful and effective. He took the time to walk us through our options, the price, and what steps we may even want to take first in order to solve our issues. He didn’t try to force us into any commitment to getting work done and was very informative. Highly recommend Steven at ABC!

An
Review №78

I had ABC come out for an estimate on replacing our pushmatic panel. The technician seemed knowledgeable, however he recommended replacing our outside meter box and all overhead piping and wiring with no explanation other than “it looks a little rusty”. This recommendation added 5k dollars onto his estimate of nearly 9k dollars. I understand he was quoting out other work but 9k dollars when all the work requested was a 100amp panel replacement is outrageous. I got another estimate from a licensed and bonded, reputable company that came in at $1800. I asked this other company about the other work that ABC recommended and he went over why he believes they recommended this and why it’s not necessary at this time. He also said if he quoted out all the work they recommended it would come in at about $2500. It feels like the abc technician didn’t want to do the work that we were looking to get done so he quoted out an absurd amount. Basically I believe he didn’t want to do the work but he would do it for much more than it would cost elsewhere or normally. I understand I agreed to pay their $49 charge to give us an estimate. But with the estimate being so ridiculous I feel ripped off and like I had my time wasted. Needless to say I won’t be having them work on my home and wouldn’t recommend them to anyone. Consumer beware.Edit review: A week later and no reply from ABC! Seems they don’t stand behind their work! Can’t even justify their estimate or respond. Nobody use this company unless you want to be screwed

No
Review №79

I signed the contract yesterday for a 3 1/2 ton airconditioning but the unit is on backorder so ABC hasnt gotten to the installation stage yet which isnt a problem for me. Jake is a great guy. Seriously I was about to send a deposit to Four seasons which I had just soken with 2 days prior, but Jakes good salesmanship and sincerely convinced me to go with ABC. You have an excellent representitive with Jake. Norm DAuria

Pa
Review №80

I recently had 2 technicians perform work in my home. Installation of a water heater, repair faucet and redo light switches and electrical outlets. Both technicians; Drew Tsuruda and Paul Horowski were terrific. Personable, professional, on time, and knowledgeable, both are truly good people who care about their work and customers. A very good customer experience. While a bit higher in cost than other companies, I believe in what you pay for and believe they will stand behind their products and work. Great experience!

Li
Review №81

Reuben and James did a great job adding an electric outlet above my fireplace. It was a project with a vision and everything worked according to the vision. I am so grateful for their hard work and am very happy with the outcome.

Fi
Review №82

Great service at a great price. I want to say the tech was Danial but I can be wrong with the name. He was very professional, knew what he was doing and left the area as clean or cleaner then it was when he got here.

RD
Review №83

This was my first experience with ABC. Mike S and his assistant Tom were both very courteous and professional in repairing my shower issue. Mike’s experience showed in several ways in doing the work quickly, with quality and explained what each part of his work did to solve the problem. Also made recommendations on other items he noticed, and helped make a poor water pressure issue in a couple bathroom faucets work better! He was terrific and went above and beyond what was expected! I will certainly ask for Mike S again and ABC’s assistance on some other projects that need attention. Thank you ABC, Mike and Tom for living up to and more, of what I had heard in ads and from a couple friends about your company’s work! You all are great!!

Ri
Review №84

ABC came out to fix an electrical issue when our breaker was tripping unexpectedly. They spent 6 hours on a Sunday chasing down the issue and diagnosing the problem. They determined a few- wire was necessary and came right back to get the job done. They communicated amazingly well throughout the process and went the extra mile to make sure our system was safe and working perfectly. They are the best electricians I’ve ever used.

Br
Review №85

I would highly recommend ABC for their professionalism and hard working techs. Joe G. and Dan were professional, knowledgeable, and tenacious in finding and repairing our electrical wiring. Both very personable and patient. Always willing to answer questions and explain what they were doing. They were dedicated and extremely hard working. They represent their company very well.

mi
Review №86

I really thought that dereks partner Joe really worked well together. Some of my friends came over and I asked for derek card.

To
Review №87

Tim G and his partner John were great! They were so friendly and informative it was unbelievable! If every company had employees like these two, their business should be booming! They found all the problems and explained throughly to me what needed to be done and what might need to be done in the future. Again, these two guys were great so if you ever need service from ABC, I would be sure to request them for your needs as Im sure you will see what I have said here to be true.

Ig
Review №88

Terrible communication. This company keeps sending the wrong technician and the staff members dont communicate with each other. A note to document what is needed would be helpful. Unfortunate, the company does not shoe signs of willingness to improve. They keep making the same mistakes. I am upset with myself for hiring them again. I shouldve known better and shouldve hired a real professional.

Fr
Review №89

Great customer service and professionalism. I highly recommend.

Ba
Review №90

Rodney and Sean were very personable and professional. They assessed what needed to be done, explained all the options available to me with no pressure to choose the more expensive ones. They had several jobs to do and got right to it. I am very impressed with the completed work. Thank you.

an
Review №91

Lauren, was very professional and great customer service skills. Enjoyed talking with her. Love her photos of her cat and dog. Very respectful and honest in getting me the best deal for carrier central air unit. I was so relax and comfortable with making a decising to spend my money with ABC again. Very detailed with explaining the invoice step by step. Annie B

To
Review №92

I cannot rate the service because it never happened. Had an appointment scheduled for between 8-9:30am. No one shows up by 9:30 am. Around 9:50am, I received an email asking how the service went. Considering it never happened, this confused me. Contacted custom service and due to the person that set up the appointment entering in the address wrong, the technician got lost and went to the wrong location. He never attempted to contact me via phone call to help direct him. I was then told by the customer service agent, that she was contacting dispatch to get another technician sent out ASAP. An hour went by and nothing. So I called again, got a different customer service agent. He said he would contact dispatch to find out details on when I can expect a technician and then call me back. 30 minutes passed and no call back. I called again and got, yet another customer service agent. She put me on hold while contacting dispatch. She got back on the call and told me that they would contact me as soon as a technician was available. That was 2.5 hours ago and still nothing from dispatch. Decided at that point to go with someone else, even if dispatch eventually got back to me. I am sure plenty of people have had great experiences with ABC, but I am not one of them and I will not attempt to use them in the future.

Al
Review №93

The plumber was nice and fixed our toilet. At first he tried convincing me I would need a brand new toilet rather than telling me what the problem was. In my opinion, it was an easy fix (for a plumber) and the offer of getting a new toilet should not have been a topic of conversation. The pricing was expensive, but the most important part was that my toilet was fixed.

Mi
Review №94

Jesse is an absolutely outstanding technician. We dealt with multiple ABC staff members over the course of our A/C install and he was fat and away the best. Prompt, friendly, knowledgeable, and extremely hard working: a gem. We requested him on a follow-up visit because we had such confidence in his ability. He is one in a million!

Je
Review №95

I used this company for the same issue that I had last year. The customer service rep said that they would match the price I paid last year for exactly the same thing. $93 was the price last summer. This year they want to charge me $620. The man in charge called me and was a complete jerk about the situation. He was rude and talked down to me. Not a good thing for someone running a business. As a business owner myself I can’t imagine treating my customers this way. Also with ABC the customer is not right... what do they know about plumbing? was the response that I received. I let the man know what I thought about the business and how it treated customers. I will NEVER USE THEM AGAIN! They also expected me to wait over a week before they could fix my clogged pipe. They actually expected me to wait 10 days before I could have a working bathroom. Use another company instead.

Wu
Review №96

Very thorough with check-up and repair before we moved into our new house.One thing were not happy about is that we havent got the invoice for the electrician work due to technical difficult.

JE
Review №97

Frederick G. Was the utmost professional. He explained all the work he performed step by step. He did not rush through the job and he was very proficient. Also a pleasant person to work with. Whenever I call ABC again, I’ll be sure to request Frederick G. However, I’m sure all of ABC’s plumbers are capable and professional. 5 🌟.Jeffery B.

Ma
Review №98

I needed electric work done in the kitchen. Had a pull string light fixture. We wanted switch on the wall. Pat F. arrived on time, very knowledgeable. No question, he definitely knew what he was doing. Did a Fantastic job. Thank you.

St
Review №99

Emilio and Shane worked tirelessly to find the leak source for our upstairs shower. They were careful to make sure our property was kept as clean as possible and they were great at explaining the whole process. They also gave us options on how to solve the problem instead of just up charging for more plumbing work. We will need to have them back for our next phase of the bathroom remodel.

Ry
Review №100

John and Tommy were both first class and provided great service to our home. Quickly fixed the issue and explained the problem in detail and made me feel 100% confident I could trust that I was in great hands.

Information
48 Photos
100 Comments
4.5 Rating
  • Address:220 W Campus Dr, Arlington Heights, IL 60004, United States
  • Site:https://www.4abc.com/?utm_source=local&utm_medium=organic&utm_campaign=GMB%20Listing
  • Phone:+1 888-870-5676
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • Plumber
  • Air conditioning system supplier
  • Heating contractor
  • Heating equipment supplier
  • HVAC contractor
  • Septic system service
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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