I’m here in the Hillsmere Verizon and with Kabir and he has given me excellent service. He is wonderful - getting my cell phone to work at optimal capacity - personable and I have enjoyed this time with him.

Nick at the Verizon store in Annapolis Maryland. Provided us with extraordinary customer service. He made sure the we got every available discounts and my new Bill is $20 less and with a new phone!Definitely the place to go when buying a cell phone!

Nick Nick Nick. It is usually painfully getting a new phone. The transfer of data, pictures, and banking usually has me pulling my hair out. Go to Eastport. Nick found me a white phone and had it delivered in 24 hours, put liquid crystal on my phone and cured it, but most of all…came in on his day off to make sure everything went through well. Good luck trying to find this kind of service. Thank you for making my experience the best!!!

The staff here are fantastic! Super helpful, easy going, and will assist you above and beyond with setting up new phones. The best tech set-up experience Ive ever had.

Considering some of the Verizon stores Ive been to; This one is definitely the best out of a lot of stores in Baltimore 😤🤨🤗🤳🤩👍🏽🤝

Jo was very patient and friendly. The iPhone downloads and updates took forever, but he remained engaged and informative. When the initial data migration did not properly transfer all my programs and contacts, Jo stayed after the store closed to ensure that we recovered all our data. This was exceptional service.

I got my new phone for a great deal here.

Donald was working by himself as someone had apparently called in sick. Donald was very patient and waited on everyone in turn. He never lost his calm demeanor.I observed Donald working with a customer for almost 2 hours while waiting my turn. There was a problem with a customer’s down load - upgrade. Donald resolved the problem in a pleasant manner. Very impressive!We had to wait a while to get service but Donald persevered. He worked hard with each of us and was pleasant. He is also very knowledgeable about the cell phones and programming process. Donald is an asset to your team.Patience knowledge and very good customer service skills!

The team here made getting my new phone super easy. I’m terrible with technology and they took all the time I needed to understand everything I need to to use my phone before leaving. The manager also was really good at handling my needs while also multitasking training other staff members and helping other customers. I just moved to Annapolis and I now know whenever I have phone issues my new local Verizon store will make it easy for me every time.

Don was so pleasant and very patient. He couldve easily sold me a new phone and sent me out since he was by himself (I wouldve completely understood- it was quite busy). He not only upgraded and set up my new phone, but he also upgraded my plan and saved me money. I wouldnt go anywhere else!

The wonderful lady in there was very helpful with the technical problem.

Excellent customer service. And very knowledgeable and personable. Just a great experience.

Hey folks, the pros at the Verizon store at the Hillsmere Plaza in Annapolis are always a pleasure to work with. They are experts and also friendly. Im so grateful for them! Verizon, give your employees there a raise!

Donald was very efficient and professional, he made me feel very comfortable and confident that my visit would be a great one and it was do to his 5 stars customer service, I highly recommend his representation of Verizon to any and every customer, thanks again !!

The representative who helped me with my purchase was learning the process. He was very focused and made sure I left with what I needed. The other sales associate was a very effective coach. Overall very positive experience.

Donald helped me transfer data from old phone to new one. simply He was a wonderful person to work with! Pleasant, patient, helpful , kind!!

I was greeted as soon as I entered and Donald was very accommodating and efficient. It was a very pleasant experience and excellent customer service.

Don & Jovani were great and attentive. I didn’t feel like I had to purchase more than what my specific needs were - to me that’s Calhoun sales. They both had great patience and answered all my questions.

I had excellent service. No push for a sale, answered all of my questions. Very professional.

Went to this store twice with question on my FIOS service. Website say they offer this. First to get clarification on my account and the second to pickup a set top box when I was directed these by FIOS cust service. Nobody could help me. 3 employees with nothing to do. Not sure what they do.

Terrible customer service. Sold the phone that I ordered online and arranged for curbside pickup. Never called or emailed to tell me that they cancelled my order.When I went to the store to pickup my phone, that I didn’t know was sold, the manager was rude to me. I will never set foot in this store again.I wish I didn’t have to give them one star. They are not worthy.

I took my tablet into our Annapolis store and was lucky enough to be met by Donald. My tablet had been shutting down periodically for no apparent reason to me. To make a long story short—Donald knew exactly what the problem was and worked with my tablet until it was restored to its proper usage- and actually seemed better than before. Thanks to Donald and Verizon.

Ryan was So So So helpful, knowledgeable and completely ( over) satisfied our need on a Sunday, right before closing. 10/ 10 Stars!!

Quick easy experience upgrading my iPhone with Donald at Verizon Bay Ridge location! Very helpful and informative regarding options. New iPhone was in stock and Donald handled the transfer of data quickly! Thanks!

I love their service..I hope the British guy is still there....he is definitely thorough and most helpful

Don was great - got me squared away in minutes!

Very helpful staff. Helped me set up my new phone as a walk-in customer.

This technician was polite, kind, knowledgable and efficient. Amazingly, it was a pleasure to interact with him. Thanks.

Paige was prompt and professional; she was working by herself and still got us in and out . Definitely will return to that location

I had a great experience at the Verizon Store I visited today. Paige was very knowledgeable of the product I purchased and was very friendly and patient.

Don was great- super helpful and friendly!

Excellent, fast service! Jovani was personable and professional, which was greatly appreciated!

Worked with Paige who was handling several customers at the same time on a Sunday afternoon and doing a great job of keeping everyone engaged.

Good customer service

Giovani was very good and has great potential!💥

Perfect.

Donald was very helpful. I am disappointed that the earliest we can get a technician is sept 22.

I had an excellent in-person experience activating my new phone and transferringmy data.

Customer service was great, agent help me to look up items and answered all my questions.

Andrew Johnson, manager of Bay Ridge Verizon is the best! I bought a new phone from this store and Andrew and his staff have been incredible. I have been numerous times to ask for assistance and each time, by each rep, have had my questions answered with patience. It is a busy store but the staff is extremely knowledgeable and courteous. I was very sad when the excellent Verizon store on Main Street in Annapolis closed thinking it would be impossible to find top notch service again. I am pleased to say that I have found it at the Bay Ridge store.

Staff and management are great but the store needs more employees to help customers. Everytime I come in theres only two employees present and the store isnt exactly that slow in traffic. My advice is go to a larger store for quicker assistance or bring a book

I had a wonderful experience at Verizon in Annapolis, My sales associate was very friendly, helpful and polite. Thanks Verizon Wireless

Employees were very helpful and knowledgeable about the products I was interested in.

Andrew and Ernest took great care of us. They are very knowledgeable and helped us understand all of our options, patiently walking us through all steps. We walked out with 2 new phones and everything migrated they made a long process very easy. Excellent customer service !

The service was absolutely fantastic. I came in I was immediately greeted, and presented with the current promotions which just happened to be about the device I was looking for. The staff were extremely friendly. All of my needs were met and I was in and out of there in a timely fashion. One of the best experiences Ive had a Verizon so far and I will most definitely be coming back

Richard was consument professional ....He knows the cellular communication biz...I had a very simple problem that he took care of immediately.....appreciate

Location is terrible. Told me I would get a free tablet with no obligation for 14 days. After going to 4 stores to return it, they finally did and told me they needed a card to refund me, and charged me 70 dollars! On top of charging a 40 dollar activation fee. So much for honesty. Thankfully corporate Verizon was able to help me. Will never return to this store again. You shouldnt either, unless you enjoy being ripped off and lied to.EDIT: You dont want to help. You made that very obvious when I left your store angry after being lied to. Dont come on google and pretend to care to make yourself look better.EDIT 2: A month later, I got my bill, and they never disconnected the tablet. Its no longer in my possession, I returned it within 7 days, and they show I never returned it. And to cancel is 175 dollars for an early termination fee since its past the 14 days. Again, thankfully, corporate Verizon took care of me. This store is incompetent at the very best. DO NO GO HERE! Lying, cheating, stealing thieves. Im tempted to stand outside the next day I have off work and tell every customer that walks in my experience. Absolutely horrific experience. Should not be affiliated with Verizon!

Customer service is excellent!! Will definitely recommend this store.

I had a wonderful experience at this store. I worked with the manager, Andrew, and he assisted me with purchasing a new phone. He was very knowledgeable about the products and reviewed reasons with me that upgrading to another iPhone would be beneficial. He also helped me to lower my bill because I had data I wasn’t using that was unnecessary to be paying for. I can’t say enough positive things about this place! Go here! And see Andrew.

Don was fantastic and very helpful. Thank you!

I love this store!! The staff know the details of all of their products and helped me find the correct phone for me, the iPhone X! 10/10 recommend every time. Customer service is far beyond any other store I’ve ever been to and will always return here going forward.

Andrew made our new phone purchases very simple. My husband and I just got the new Samsung galaxy s8+ and we love them. Andrew Went above and beyond to make this purchase go as smoothly as possible. If youre shopping around for a new phone I would definitely go see him or any of his staff members.

My husband and I live in Rockville and at the Verizon store here, you have to take a number, wait for at least a half hour and then rushed through the process. I’d been putting off getting my upgrade for so long. We were driving to see my parents and decided to stop here. We weregreeted with a huge smile by the manager Andrew. Since my husband and I were both still on our parents’ family plans, he helped us determine the most cost effective way to transition out of it. He spent the time with us to go through each option and he truly cared about finding us the best deal. Thank you so much Andrew!

Sold me a Samsung 32GB tablet for $50 and said I could return it after two weeks. Little did I know that there would be a$70 restocking charge if returned. This was not relayed to me when I bought the tablet. Oh, Im sorry. It wasthe fine print.

My wife and I have purchased our last 4 phones from Andrew. Hes always been extremely friendly and honest each time. You can tell hes genuinely a good guy and cares about his customers. I wouldnt do business with anyone else.

Alex was amazing! She was super helpful and got me a great deal 😁

I recently upgraded my phone and was very pleased with the customer service. Andrew does a great job explaining options and was very helpful. I highly suggest you see him for any cellular needs.

This is the best Verizon store in the annapolis area. Andrew is always the guy to go to. He has been taking care of my account for almost six months and I’ve always been satisfied. Go to the Hillsmere shores location!

This is the best Verizon Retailer in the area. Every time I walk in, the manager Andrew greets me with a smile. I’ve bought some great accessories from James and would highly recommend making this your #1 stop for all things Verizon. They make buying a phone a pleasentry!!

Paige was helpful and knowledge. Verizon and Paige came through!😀

I showed up 5 minutes before closing time on a Sunday because I had lost my phone. Monique was awesome and helped me pick out a new phone and told me about a promotion that was going on that I was eligible for with my upgrade. She was very nice and patient (even though it was closing time), helped me out when I was in a tight spot!

Don was knowledgeable, friendly and efficient

This is the least annoying Verizon authorized retailer Ive been to. Staff was helpful and informative, not too pushy.

Friendly staff but horribly incompetent. These guys make Verizon look bad...as a new Verizon customer (just transferred from T-Mobile), Im in disbelief. I brought over an iPhone with one of my lines, which was apparently locked to my previous provider. Verizon failed to check whether my phone was locked before porting over the number. As a result, we haven’t been able to use this phone for several days now. Verizon customer service said the account had been set up incorrectly, and that the account reflected the wrong phone type and IMEI. They said I needed to go to a Corporate store to get it resolved. I went to the Corporate location on Route 2 who fixed the account issue…but the phone remained locked and the original issue still unresolved. Verizon blames it on T-mobile. T-mobile blames it on Apple. Apple has already performed the unlocking procedure (which didn’t work). I’m stuck in the Bermuda triangle of cell phone blame-games.I spoke with the manager at the Hillsmere Drive location, who offered to help if issues continued. Unfortunately the only solution he could offer was to help me call T-mobile. Not helpful. He also claimed there was no way for them to check whether a phone is locked before transferring the account, but this is inaccurate. In fact, according to the Verizon store 4 miles away, they said they regularly perform such checks to prevent this very issue.More issues…the representative I initially worked with didnt know Verizons pricing structure and quoted me the wrong price, despite claiming to have worked with Verizon for several years. They were also unfamiliar with current promotions, highlighted by the fact that I had to tell the original representative about a current $200 BYOD promo. The store manager also thought you can use any payment method for the $5 auto-pay promo (FYI – according to Verizon customer service you can only use a debit card or bank account). For my second line I wanted a 128GB Pixel 2 phone, but they claimed no stores in Maryland had the phone in-stock. After making the purchase, I checked with the Verizon store 4 miles down the road, which did have my desired device available. Lies and trickery…Some closing comments...go to a real Verizon store, or maybe dont use Verizon at all. There are other providers out there who actually appear to appreciate your business and provide a transparent pricing model and transfer process without treating you like an idiot. I switched to Verizon because I wanted consistent signal and fewer dropped calls. Instead I’m left with an angry girlfriend whose cell phone hasn’t worked for the entire New Year’s weekend. Thanks Verizon.

I cannot say enough about Andrew and how helpful he was. Outstanding service. Thanks again!!!

I’ve always had good customer service and been treated well here. I would definitely recommend anyone to go here.

The store charges 20 dollars for a Set up and go free, per line which is the only store Ive heard of doing this unless its a walk in data transfer... Second the prices they have are incredibly higher then any other stores. Indirect or corporate. Needless to say dont go here!! Price check yourself.

Store location is nicely away from the busy areas of Annapolis which I think is good because it isnt mobbed. I dislike VZ. The sales person was so rude over the phone. Maybe a little better in person. 5 more minutes was 10 more a few times. Equipment wasnt activated...wasted too much time on the phone with cust support.

Phill Banks has this location in a great place now. He has worked in Mobil phone salls for over 20 years if you have a Verizon phone or not still come to this location. Great customer service excel knowledge of the market and current devices along with deep and detailed info on all Verizon plans.

Andrew has gone out of his way to help with our Verizon issues. Without his help they may not have been corrected., highly recommend them.

This is a great store, the staff is extremely knowledgeable, and professional.

Great staff and management, will be back!

Nice staff

Horrible experience! Don’t use this retailer. I have purchased two phones from them and have had nothing but problems. They are not to be trusted! Go elsewhere.

Bert helped us. He is a gem

Why does buying a cell phone always take so long???

Decent customer service