Sam has been really helpful. I recommend everyone who drop off package talk to him as he might offer some extra tips and tricks. My package was picked up by USPS but no tracking information whatsoever. I am extremely worried if the package got stolen or lost. Sam assured me that this is usually okay as USPS is very floppy and if it is a expensive things, you should drop off at the postal office and get a receipt. He is really good. I recommend

Sam was very helpful, the artwork arrived well packed and in perfect condition. Happy to recommend this service

Awesome post office shop! Sam and his staff are super friendly and helpful as well as very knowledgeable. Ive had passport photos done here, mailed numerous packages domestically and internationally over the years, and used their printing services. Excellent customer service!

My mom had a very good experience at this Pack N Mail. Sam went out of his way to help her and advised her regarding international mailing. He was courteous, professional, and very helpful. Definitely would recommend going to this store for mailing needs.

The logistics knowledge and expertise this business has is, without a doubt, second to none in the area. I needed to ship an oxygen concentrator to my relatives in India. Arbor Pack N Mail is the only reason it arrived in India so quickly. Their knowledge of customs procedures, shipping irregular items, and just general quick service is what will keep me coming back to them for years to come. Have something to ship? Just come to this business. They take care of everything.

Sam has been so very helpful to me, Peter and Riley these past years. Calm, knowledgeable, patient, and community oriented, Sam has helped track packages, get passport applications and photographs done at the last minute. He has personally delivered packages to the post office during the pandemic restrictions. Sam has called me at home to personally relay information about the best way to ship packages internationally. I prefer to support local businesses... mom and pop or mom or pop shops. I have confidence in Sam and trust his recommendations.

Arbor Pack N Mail shipped a few items to me that I had bought from Schmidts Antiques auction & everything from start to finish was perfect & with very competitive pricing. Sam was absolutely amazing! Very upbeat, timely, helpful. I wish all shippers had this caliber of services & staff. I highly recommend this store.

Sam is super friendly knowledgeable person He took care of my business well and he did excellent job

I use Arbor Pack N Mail regularly both for shipping and notary service. Theyre always fast, efficient, and professional!

I can say without hesitation Sam at Arbor Pack N Mail was extremely helpful, the packing of my items was excellent. I wish all shippers were as pleasant, professional and courteous. I would highly recommend their service!!!

Sam was most helpful in shipping two valuable packages overseas for me. He was knowledgeable and efficient and went out of his way to be helpful. Good person to do business with.

I recently relocated from MI to CA and had to figure out a way to get my stuff. Thank goodness my google search landed on Arbor Pack N Mail!! The team there--especially Sam--took great care with my packages and were genuinely invested in ensuring that my boxes arrived in CA safely and intact. I strongly encourage anyone with packing and shipping needs to see Sam and the Arbor Pack N Mail team. They are top notch, super caring, and you wont be disappointed!

At Arbor Pack ‘N’ Mail customer service is excellent! I had issues with a customer not paying and Sam called the package back for me, staying patient when the situation got a bit complicated. I can only recommend this shop. In the end my 5 pieces of ceramics made the trip to Oregon and back 3 times, but since they got packed so well at Arbor Pack ‘N’ Mail they made it without damage.

Excellent and reliable service. Highly recommended!

Sam is very good and cooperative to send DHL. I am highly satisfied his service. Thank you. Kala Ramasamy

I’m really impressed with the customer service provided by Emily M. I was the last customer of the day and needed to ship an international package, Emily stayed after hours to help me, also she was very kind to compare prices for me and offered the cheapest option. She showed what a good work ethic is, I would definitely come back to use their service. God bless America, we have hard working people!

I had a great experience working with Sam and his team to get a shipment to China. They were extremely helpful and I really appreciated their help in working through the details.

Arbor Pack N Mail made it very easy to ship an expensive piece of equipment our company made to Canada. Sam came by to take measurements at our office, they built the crate and packed it in a very timely manner, and selected and submitted all necessary document to the LTL shipper. I will certainly be using Pack N Mail for our future shipments.

This place is great because they accept returns from all carriers, not to mention Sam is very friendly and helpful!

Have been going here for years. Reliable, friendly, helpful, and did I say reliable? I recommend them without reservation.

Quality service for a great price! Arbor Pack N Mail moved me out of my apartment at such short notice when nobody else could. Sam and his team were very understanding and worked with me to make sure that all my belongings were packed away safely for the next school year. I highly recommend Arbor Pack N Mail wish I had known about them sooner!

This small business beyond excellent. It requires a little time for me to drive to Arbor Pack N Mail - I drive past, FedEx, UPS and DHL, all within my neighborhood, however, Sams customer service, good advice and reasonable prices makes the short drive worth it. Its your mailing one stop shop. Glad that I discovered them.

We recently had a great experience with Arbor Pack ‘N’ Mail. They were available to pick up our belongings at short notice. The normal freight charges to our home in NC turned out to be prohibitive, and our only option was to drive to Ann Arbor to pick up the stuff. Sam helped us by selecting just valuable items to ship, discarding the rest. As a result we got the stuff back at a fraction of the original estimate. Sam displayed personal concern that we shouldnt have to travel to Ann Arbor during this pandemic. Highly recommend them.

I was looking for a custom made box for shipping, as well as the shipping itself. I was referred to Sam and I’m glad I was. He provided everything I needed, quickly and at a cheaper rate than the other service providers I sought out initially. Sam made it easy and provided top-notch customer service. I’m going here for any shipping needs from now on.

Not a single item missing or broken, delivered on the exact date stated, pick up was less than an hour for 13 24 x 24x 24x boxes. Cannot recommend a smoother process.

First time customer. Fantastic experience. Sam is a master of his profession. Will not go anywhere else for international or priority shipments.

Sam is wonderful and knows his stuff but I am unhappy about the hours of operation. Seniors can go to Trader Joes between 8 and 9 but then cant mail a pkg, buy stamps or other things until 11:00 Ill be a lot of us seniors would like to be able to go directly to Arbor Pack & Mail directly from Trader Joes.....

Without fail, every package we send out from Arbor Pack N Mail arrives at its destination as promised. For the last 10+ years we have trusted the owner Sam and his staff to help us ship a variety of items both domestically as well as internationally. Wouldnt go anywhere else!

Great customer service- it’s so nice to see a friendly face when I arrive.

Sam and his team are amazing!! They always do what is best for the customer and ensure that you are using the most economical service. I recently had a large shipment that I needed to send to the UK and Sam and his team went above and beyond. They saved me over $700 with their recommendations and expertise, including cutting down a box to fit my shipment perfectly. I can’t recommend them enough!!

The service at Arbor Pack N Ship has always been excellent. During the pandemic, Sam has continued to provide professional service with his meticulous attention to detail ensuring a safe experience for all.

Very good shipper.They did a very solid foamed packing for a 19th century ceramic vase.The vase is well and arrived in France.

Service was fine, but it was a little frustrating being told I couldn’t pay with cash, right as someone walked in asking if they can get quarters for dollars they had.

I bought a pair of vintage lamps from auction and was referred to Arbor, they did an awesome job packing and shipment arrived quickly, all in good order. Thanks for great service.Stephen

Excellent service always. Friendly too.

I highly recommend this place for all mailing, packing , passport , printing and shipping. The staff in general and Sam specifically are very helpful, pleasant and provide excellent advise on what to use between the various service providers. Sam went out of his way recently in repacking stuff that we packed at no cost.

Its always a pleasure to work with Arbor Pack N Mail. They have been very helpful with all of my shipping needs. I appreciate that they have my frequently used addresses on file.

Great, fast, professional service. I ship packages to my family multiple times a year, and this place has all my usual addresses on file, which makes it even easier and faster.Updated review in Jan. of 2021: five more stars for great service. After a box of Christmas and birthday presents was damaged by FedEx during a shipment and returned to me, Sam shipped the gifts for me at no charge AND filed a claim for me with FedEx, so that I was reimbursed for the damaged items. Especially during COVID, its nice to be able to go to this small, relaxed place in my neighborhood instead of waiting in lines at the post office.

Smooth transaction and fast shipment. Satisfied greatly.

Ive been shipping from Arbor PakNMail for a couple of years now. They are very helpful and friendly, and offer a lot of services. While it does cost more than the post office to ship from private businesses like this one, you cant beat the convenience and speed of service. I always ask for the cost of materials and services up front when Im sending packages, so I have never had issues with pricing and nothing comes as a surprise. Sam is great, and I love going in there when he is there. He takes really good care of customers.

I have been frequenting this business for my shipping needs for years and their service is always fast, helpful and courteous. They keep frequently used addresses on file which make the process so easy. Sam and his staff are wonderful.

This is a friendly place, focused on customer service. Sam (I believe he is the owner) is always pleasant. He remembered my name from the start and knows the addresses of those to whom I mail. He helps me figure out the best and most economical way to send packages. He is careful with package contents and offers suggestions about packaging. They also do passports.

Arbor Pack and Mail is one of Washtenaw Countys best locally owned businesses. Its the only place Ill go to ship packages, and they offer a number of other services as well, including passport photos and mailbox rentals. The entire staff is friendly, honest, knowledgeable, and efficient, and I always walk out with a smile on my face.In fact, I have walked in to the shop multiple times with loose items to mail and no idea how to package them, and Sam and Vivian have always come up with the most economical way to package things up and get them safely to their destination. In the past, having a package to mail was an unwelcome and irritating chore, but now, thanks to the stellar, hassle-free service offered by Arbor Pack and Mail, its a bright and pleasant experience.

I suspect I am not the only loyal customer to feel like Sam is a personal friend. He and his staff are always helpful and incredibly efficient whether I am mailing packages, packing up delicate items, or using their passport preparation services. I cannot recommend this business more highly!

Excellent service and fair prices.

We ship 30 boxes of candy every year before Christmas and Arbor Pak N Mail makes the process so easy and seamless. 5 minutes in and out! And even though we only go in a few times per year, they remember us and treat us like valued customers. Great business!

As someone who mails a lot of packages for my business and family, I have been a loyal customer of Arbor for at least 10 years, and never had a bad experience. My packages--often to Asia and Africa--are handled efficiently and expertly, and Sam and his staff are very happy to track them. Being in their system as a customer means I can often slip in and out in less than two minutes, and be in touch by email. This, and the courtesies they grant me as a long-time customer, is worth every penny of their service charges, and a store experience that is five-star.

If I can give no star, I would. In the past three visits over 4 years, I have never had good experience at this place. Here is why:- The first time (about 4 years ago) I went there to ship a box overseas, it costed me over $48. I was shocked but did not give a fuss. Later on I realized that they had grossly overcharged me for something that is first class international mail.- The second time (about 1.5 years ago). I wanted to send a first class soft parcel to Canada. It weighted about 3 oz and at that time the PO charges under $3.50. The store worker quoted me priority mail (over $8) and refused to send it first class mail. I did not end up shipping through this place, of course.- The third time (today) I went there to drop off a parcel, buy a roll of tape, and also pick up a flat rate box (which is provided by USPS for free). There were no flat rate boxes or envelopes on display so I asked about it. The store worker said that they DO have flat rate boxes behind the counter but I have to bring my items to the store and make the package in the store to ship with flat rate box. In another word, the store wouldnt give out flat rate boxes/envelopes if you dont have the item to ship right there at that moment. I didnt have the item with me (it was big and I needed a medium flat rate box) so the store worker wouldnt give me the box to take home. That is really inconvenient. He also said that they will charge a premium on top of the regular USPS rate because they are providing a service. I didnt ask how much the premium is because at that point I dont want to spend any money in this place.To me it shows that the the mentality of the store is petty and short-sighted: instead of building a good will and getting more business from the customers in the future by giving out a box which they get for free, they prefer the certainty of making the money right here right now. I feel that they neither care about nor trusting the people they are serving.Third try is my maximum. You bet I would never step a foot in this business again. If you want to have a good customer service experience, have a little privacy as to what you are packing in your parcel, and dont want to be ripped off, avoid this place.

This place is great, especially for international shipping! They are very knowledgable and will advise the customer about the most cost effective and fastest shipping methods. Being able to chose between a variety of shipping services - USPS, UPS, FedEx, etc. at one place is very convenient.

Great service, great people. I wish I had discovered Arbor Pack n Mail earlier, but now that I have, they are my main destination for all mailing and shipping. They can handle everything.

Sam and his team offer great service at reasonable prices. They are professional, friendly and efficient. They will help with packing of items to have them sent, keep track of addresses I ship to frequently, email receipts and tracking information and streamline all the aspects of mailing items to make things as easy as possible.

I live abroad and depend on a mailing service that can act on my behalf when I am not there, and with a staff I can trust and depend on. I have been using Arbor Pack for 9 years and it has become so much a part of my life that it never occurred to me that there was any need for a Review.But I should have written a review a long time ago to express my satisfaction with Arbor Pack and its owner, Mr. Sam Patel.All I can say is that I have never received anything but service of the highest quality, delivered cordially and courteously. I recommend Arbor Pack without reservations.

Sam is extremely friendly and professional. I had to repack nice furniture pieces for overseas shipping and he took great care of packing them at better than original packing condition. He didnt mind my numerous phone calls and subtle requests, and his experience resulted in the best possible outcome. If you have something precious to ship and dont want to take a chance, I strongly recommend him.

I have been using Arbor Pack & Mail for years and will happily continue! I can always count on Sam and his staff to get what I need done efficiently and cost-effectively and ALWAYS with a smile. Thank you Sam!!!

Perfect. Great customer service. Good prices. Highly recommend!!

This is my go-to mail service provider for all of my packages and international mailings. Prices are reasonable and their customer service is outstanding. Once you are in their system, sending a package takes no time at all and getting email updates tracking the shipment is another added convenience. Highly recommend.

The service was awful, the guy that was helping me, checked what was inside my box without even asking me if he could check inside . Then, he ask me if I had shipped internationally before, and how much i usually pay, also if i had quoted in other place, i told him that, UPS Plymouth office quoted me 250 for my package, it was a lie, they quoted me 200, but he told i will charged you the same, without even weighted the box, then i told him, well the true is that they charged me 200 not 250, and he said, ok i can do it for 195!! Again, without even weighted. So, I dont trust them, and i will rather do it directly in UPS office. He was telling me that i needed to pay extra for international shipping, something that UPS office never mentioned. This business is a joke and they will charged you whatever they want or can! Go to usps directly or UPS. Not here.

Arbor Pack & Mail is a great alternative to waiting in line at the post office. Its my go-to place to duck in and out with a package to mail or stamps to buy. They also do passports and can notarize documents. Things there are quick, friendly, and efficient!

Price for mail box services more affordable than competition such as UPS store but same convenience of mail receiving and package handling. Excellent and consistent service. I highly recommend them for all of the services they provide.

Wonderful customer service at Arbor Pak n Mail! They went out of the way to ensure that they got my business rather than the big guys I had been price-checking with. I was able to ship 3 large packages which all arrived in perfect condition- including 1 containing glass- and I received my passport photos all within just a few minutes.

This place has the best customer service in town. They really go out of their way to be helpful, fair, honest. Cannot say enough good things!

Sam and his staff are consistently delivering kind, quick service! Just last weekend (the day before Christmas Eve) I went in to mail a last minute package. I wasnt surprised to see a short line of 2 other people doing the same. As the staff person was working through each persons order with grace and ease (though some seemed complicated--international order, something maybe certified mail?), I noticed a sign that the hours for that day should have been 10am - 2pm. It was well past 3pm at the time! When I approached the counter, I apologized to the staff member and said he should lock the door so he could go home! He only smiled and reassured me that it was okay. The convenience of the location, the wide range of services and the extremely kind people working will keep me coming back to Arbor Pak N Mail for sure!

Arbor Pack and Mail are always extremely helpful. They always go the extra mile and try to make the mailing experience much easier than it would be otherwise. Happy to support and continue to give business to this wonderful agency.

We have been using Arbor Pak N Mail since it opened in and have appreciated the excellent service, the courteous staff, and the extra care that is taken with mail, faxes, parcels, and passport renewals, all of which are dealt with efficiently and cheerfully. Sending packages is made as effortless as possible and the email tracking is a great help. We highly recommend this business and its convenience and friendly atmosphere.

Arbor Pack N Mail is always my go-to for sending packages. They are so knowledgeable and helpful and take the stress out of shipping.

Excellent service. I recently received mail that I needed forwarded to Argentina, where I¨m currently living- the staff is very knowledgeable about international shipping. Sam is always very helpful and replies promptly to emails. 5 stars!

Sam Patel and his team are terrific. They handled all our mail while we were out of the country for a year. This included not only receiving packages and mail, but also sometimes opening particular letters and scanning the contents to send to us. Theyre highly responsive, fast, courteous, and accurate. I always use them for mailing packages, too - faster and easier than the USPS, UPS, or Fedex offices.

Sam has become like a friend, often helping me package as well as send.He and his staff are great with all of the customers and the store feels like a neighborhood shop.

This is my go to spot for sending packages. Helpful, friendly staff to get things done. Also, you can get your passport photos here.

The service I receive here is outstanding--so much so that I stopped going to the local post office. The owners genuinely care about their customers, and they make each visit fast and efficient (and pleasant!)

Theyve consistently overcharged for deliveries. Most recently, I tried shipping a box through UPS here, and they charged me $44, after checking online it should have only been $26. I was able to get mack before it shipped and they at least gave me a refund and my package back. Another time, I had a package that needed to be taped shut. The cashier said, No problem, ive got it and taped the box shut for me. I saw later on the receipt that he charged me for this. 1$ is not a lot of money, but the fact that he didnt say anything about the fee is pretty representative of this place.

I was introduced to Arbor Pak N Mail twelve years ago. Since then, I have been more than happy with their services. The customer service is great and staff is very friendly. I strongly recommend this merchant.

I love this place. Sam is always cheerful and courteous. He knows just about everything about shipping that there is to know. Its vey convenient./

This is my favorite and honestly, the best place for mailing my packages. Sam is the great. I drove all way from Novi, because his customer service is 5 Stars - thanks Sam!!!

The service at Arbor Pak n Mail always goes above and beyond what is expected. Helpful consultation results in the most inexpensive approach possible with excellent care in packing and attention to needs on the destination end. Thanks!

Although he says hes just doing his job, my experience has been that Sam goes out of his way to be helpful. Ive had some complicated mailing issues, and Sam has done the research and made the calls to make sure everything went smoothly. I will never go anywhere else.

If you are in need of preparing a student visa or anything mail, this is the place for you.

Sam, the owner, is extremely knowledgeable about his packing craft! He was great to work with, and we are very happy with the service!

I received effective, efficient, service delivered in a personable manner, by the pleasant staff. It actually made my errand enjoyable.

Amazing customer service. Super helpful. Thanks Sam

The staff at Arbor Pak N Mail provide top notch service and go out of their way to be helpful. The owner is professional and friendly and has set up a system which saves time by pulling up addresses of repeat recipients.

I can recommend Pak N Mail for any shipping needs. The staff are helpful and their prices are reasonable.

I mailed an international letter which only contained couple of paper one month ago. I asked for trackable priority international service by USPS. They charged me $40 and I was told this letter can be reached 6 or 10 days later. However, after one month, this mail never reached to the destination.When I used the tracking number they provided on USPSs website, they said this mail cannot be tracked at all. After that, I went to the post office in person. I was told there this was actually a flat-mail with a priority mail envelop, which cost $24 for this service.I called Arbor PAK N MAIL store many time. What I knew from them (Sam, the owner, I guess) was always this kind of statement : We do not know what is going on with this letter. Ask USPS!I do not know whether this situation only happen on me or not, I would never step into this store anymore.

Such a pleasure to do business here! Friendly, great service what more can you ask for.

They were the friendliest people.I grew up in a small town and since living in Ypsi, I dont get that feeling often; the guys at Arbor Pak n Mail gave me that feeling of personal service and professionalism.A+

Such a wonderful place, so friendly, knowledgeable and very helpful-great service

Great customer service, with full service including packing supplies and passport photos.

It was awful! I needed a shipping pouch to put an invoice. I was going to buy anyway, but I couldnt find right one. So, I went to this store. He sold me an envelop from UPS and charged me $1.00! If I had time to find right store, I could buy a box of 1000 in $25.00. UPS envelop is free for him. What a rip off!!

I hv had a good experience there as well. nice work!

I have been there many times. The boss is very nice, product price is reasonable, very convenient for neighborhood!

My go-to place for sending packages. Very conveniently located; always friendly, helpful, efficient.

Great service. Use them every time

Friendly efficient service. Thanks!

Excellent customer service! Would go there again.

Great customer service!

I called on the number that I found on FedEx website for this store to see if i can pick up my FedEx delivery from the store and the person on the other end rudely says dont just call any random number that popup in your mind!. Really is that what you tell your customers?

Awful service. Slow. Unhelpful. Upcharges for everything. Just go to the post office.

Wonderful customer service experience!

Great customer service!

Sam is great!