My experience was awful. The repairmen did not find the needed refrigerator repair. He instead sold me a phony repair. I ended up buying a new refrigerator. Will never use sears again.

Update: $450 later, THE REFRIGERATOR IS NOT FIXED. Whatever repair the techs performed did not work. So now, not only was I charged twice and had to deal with that hassle, not only am I out a LOT of money I can ill afford--I still dont have a working refrigerator. Zero stars. Stay far away from this company--assuming you want actual effectiveness and not a very costly, time-consuming frustration.Original review:Repair is not complete yet, but I have been charged the full price TWICE. On the diagnostic visit, the tech asked me to write a check, so I did, for the full amount of diagnostic fee + repair. Then he claimed the check wasnt accepted by the mobile app, after trying it 3 or 4 times. So he asked for a card. He charged the debit card. Next day, the full amount was withdrawn from the debit card. The following day, the check was cashed!Customer service was no help. They say that all Ive paid is $170, once, not the full amount, TWICE. They said all they could do was write an email to billing. One person gave me a number for the billing department, which led to a short recorded message and automatic hang up. I was told by another person that I need to file a request in writing with copies of my bank statements and so on and that after its received theyll think about it for 10-14 business days. I asked the CS rep what I was supposed to eat in the meantime. Crickets.DO NOT USE THIS SERVICE. This is absolutely unacceptable. I have currently paid $900 for a repair that is not even complete, and their records show I paid less than $200. And thats leaving aside the fact that on the first visit, the techs app didnt work, he couldnt order parts, so he gave up and rescheduled. While my refrigerator was not cooling. In summer.Will definitely be looking for a different service in future. STAY AWAY.after reading other reviews and responses, please note I am not on facebook, so please dont reply with an option to write to some facebook entity.

Not good for me at all no more seats products for this household no wonder you closed stores. Called for service guy said he cant do anything without a serial number? I cant find paperwork got it or what I have is all blurred out bought Im 2012 Kenmore built in oven. What For is a serial number have to do with a element. You had the model number. So I ordered the part on the phone while the guy standing talking to my husband. Did nothing to offer any type of help. 179.00 part came today and I need someone to put it in ?? I guess since you refused the second you will do it again and charge me for service. The only way I am ever dealing with Sears is if you pay for the part and send a repairman that knows what he is doing or there will be no business for you from here. This is really a runaround with this oven where is the serial number on my unit??? No where to be found. This is why you are getting a poor review from me.i am a senior citizen and we live on a tight Income.

Had scheduled an appointment to have someone come look at an issue with our washer….they needed to cancel it after I waited the 4 hour mark. Rescheduled for a few days later and cancelled AGAIN after waiting 4 hours. Have used Sears many times for appliance purchases and service, really disappointed in their customer service.

The actual work was well done on the washer and dryer. Customer service is a nightmare. The refrigerator was not fixable after ordering $3000 +in parts. No receipts for parts or work and charged twice for the same services. I will never use them again and cant recommend the actual person who did a good job on the actual work because I cant recommend calling Sears for anything.

Do NOT ever use this Sears Warranty appliance service. Do NOT purchase this warranty either. It is the WORST customer service company I have ever dealt with. Been dealing with them over a lemon refrigerator for 3 months. The employees keep hanging up on us, no one person has told the same thing. We cant get a manager! Tell us they will call us at a certain time, and NEVER hear from them. They tell us every refrigerator replacement we want is no longer available to us when their website shows it is. Then hang up on us. Worst company ever!!!

Sears came out to service my 22 year old Craftsman riding mower. Steven took the engine apart and replaced the head gasket right in the driveway and the tractor was ready to go again in an hour. Didnt have to take it anywhere and wait for it to go through the service queue. Excellent job - runs like new now :-)

My technician was fine but the whole experience was horrendous. I had to schedule 4 visits before someone finally came out. For two of those, I waited through the entire 4 hour block and only got a text rescheduling me AFTER the window had passed. For the other, I got a text the night before saying I needed to get online to reschedule. I understand that COVID has created issues, but this poor communication is inexcusable. When I tried to voice my concerns and get some questions answered, I could not get through to a human on the phone at all. Via chat, I was given an email to contact, but I emailed them twice and was twice told they would not engage my concerns until after Id had my service (which it seemed I would never get).When a tech did finally show up, he diagnosed the problem but then charged me $175 in labor -- to put in a plug and four screws. It was infuriating -- putting the old part back in was the same labor as installing the new one, except for $175 in labor and an upcharge on the part because it was in his truck.I feel completely fleeced. The tech then tried to sell me (as corporate had no doubt demanded) an inflated appliance warranty for $600 annually.I will cease my business with Sears from here on out.

Do not get anything done from Sears home repair, should have known not to schedule anything with them given that Sears is a failed company.My LG fridge compressor blew, and i went with sears for the fix because they were the ones who were able to come out the fastest. The tech came out and quoted us and said he would not be able to fix the fridge the same day because parts were not available. He set up a parts delivery, and I paid around 650 dollars up front for parts and the labor for fixing my fridge which was supposed to be done the following week on 6/26.Come Friday 6/26 i received a text message stating that my appt had been rescheduled to 7/7. I called Sears that day, and after 2 hours of holding I finally spoke to someone in a call center, I asked for a refund for the service which was never provided, and I told them that they needed to set up pick up of the parts they shipped. The call center person started that I would get a call within 24-72 hours to arrange for the parts to be picked up so that the refund could be compete.It is now 6/30, i had not recieved a call from Sears, so I spent another 2 hours holding, being repeatedly disconnected on. Finally spoke to some one at a call center again, they now say it will take 5 to 10 business days before i can get any more information about my refund, and he had no clue about returning parts. He then had the audacity to ask if I wanted any home services from Sears.

I have a maintenance agreement on all my appliances and its really worth it. A recent refrigerator repair would have been $500 but I paid 0. The technicians are very experienced.

Ive had an older Kenmore washing machine and dryer repaired recently by Sears Repair technicians and both experiences have been great. It was easy to schedule, the technicians notified me when they were on their way to the house, the technicians were polite and efficient, and the work was done quickly and professionally. It was exactly the type of service I wanted and expected.

Had our riding mower tuned up, new blades, overall check up, very professional and done in a short time. I love that they come to the house, they have a hoist to work on the tractor and all the supplies in their truck. I have done this several times and have never been disappointed! Highly recommend!

Thirty minutes prior to the start of my “service window” a text message was sent to my ex husband rescheduling the appointment. I’ve taken the day off work to accommodate their schedule, and the part is sitting on my counter, just to receive a message from my EX HUSBAND asking if I have a broken appliance that Sears is supposed to be repairing today.

Excellent service! Determined the problem quickly. The repair tech had to drive to a local parts supplier for unexpected parts. I was sure hed say I have to come back with parts another day, but he finished the job and my wife and I can do laundry for seven kids!!!

Last November, technicians from this store came out to repair my washer/dryer. They repaired the unit but did not tighten the high pressure supply hoses with a wrench - they used their hands to tighten the hoses onto the washer. In the 3 days it took me to discover there was a leak, over a $1000 of water damage was done. I hired a different plumber to come out and see what the problem is - he is the one that noticed the loose hose connections. I filed a damage claim with Sears and over the course of the last 7 months, have been redirected multiple times to file a claim and have gone months without my calls or emails be returned. Sears and Sedgwick Claims Management Service (the investigating company) just denied my claim by stating that the leak was coming from the house plumbing and to please contact a plumber to replace the line. I have not had a subsequent leak since the last plumber came out and tightened the hoses with a wrench. I cannot stress enough that I will never buy an appliance from or utilize Sears technicians ever again.

My husband had to use a vacation day to stay home waiting for the repair person— our assigned “arrival window” was 7am-4pm. We didn’t hear from them all day, so my husband called just before 4pm, and while he was on hold, we received a text notification that our appointment had been rescheduled for the next day, sometime between 7am-4pm. No phone call from them, no offer to make up for the total no show— and seemingly, an expectation that we could afford to just take the whole next day off of work too. We asked if they could at least offer up a shorter possible arrival window (ie.in the AM or PM) but they wouldn’t even do that. Alas, our stove will go unfixed until we can find a local appliance repair place that will provide better customer service.

Ken was absolutely terrific. He was on time, knowledgeable and willing to share his expertise with us. Great service!!!

Worst customer service. Appointment scheduled from 7:00 to 4:00. No one showed and then they rescheduled for another day. Calling in is very difficult. Hard to reach a person to speak with and then they were unable to resolve any issues. Do NOT sign up for their monthly warranty service. It was very difficult to get to the correct department to cancel their service. The phone number listed does not take you there. I was transferred repeatedly and some involved hang ups. I would not recommend this place at all.

The appointment I had was really for a yearly maintenance, but my ice maker had stopped working just days before the appointment. When the repairman came he saw that the ice maker was not working, he had a replacement part in his truck, and he replaced the part as well as doing the usual maintenance. I was very pleased with his work. He was very competent and courteous.

Hard to imagine worse service..... not showing up, saying they will come back but dont, multiple times costing me money and work time. There is no way to express how frustrating this was. And to top it off they couldnt care less. Or at least the fellow in foreign call center I spoke to on the phone couldnt.

Knowlagabel repair person who followed up on repair.

Excellent service. The serviceman arrived as scheduled. He addressed the issue and was able to provide a repair at the time of the visit. He was professional and polite and friendly. He provided suggestions for care and maintenance. I was able to get an appointment quickly - the on-line scheduling system is very user-friendly.

This technician thoroughly tested and cleaned appliances. He was also very knowledgeable and helpful about the appliances. Thank you!!

The actual repair went great - getting the parts was another story. We eventually got our treadmill fixed, but there was a serious lack of communication follow up from the Sears side. I had to call every week to get a status even though they said they would call us.

My most recent service call was answered by Kevin. My furnace quit sometime in the night. Kevin arrived the next afternoon when he said he would. He is an excellent technician and a fine person. Very conscientious, he explained everything that he found to me and made suggestions of what to do in case of any further problems. He thoroughly cleaned my furnace which the previous technician, Charlie, had failed to do on my yearly maintenance visit. Kevin has taken care of my furnace previously and I will certainly request him for any future appointments. Bravo, Kevin!! You are the best!!! Thanks for your excellent service!

What repair? It has been 45 days since the diagnostic visit and the part is still on backorder with a delivery date of September 2019. I want my money for the visit back please and I have phoned in to cancel the repair. I am buying a new stove that will not nor ever be a Kenmore in the future. Sears and Kenmore are dead. Do not purchase Kenmore as you will never get a repair even under warranty. Sears, are you listening? You can always call as I need my money back and an apology.

We did yearly tune up service for 5 appliances for $199. Different technicians for each appliance arrived at different timings which was a bit tedious to coordinate but overall Sears provides the advantage of getting preventive maintenance done for 5 key home appliances just by making a single call. These techs are friendly and helpful in legendary Sears tradition, for a fraction of cost. Great email/phone messages followup. I highly recommend this service.

Excellent service by knowledgeable and personable repair person. Not only did he repair my unit very quickly but also gave me tips on maintenance. Highly recommend.

Love a man who loves his work and knows his stuff. Extremely helpful and fixed a number of issues.

The tech was knowledgeable, courteous, friendly, and efficient. Repair was done quickly and for a reasonable rate for the part that was damaged and labor to repair it. Old parts were offered back and technical explanation was provided about the part that was damaged, how it became damaged, where it is located on the appliance, and what the part does, and how to prevent future damage. Tech came within the scheduled window and called as a heads-up when he was headed out. Great service which I would recommend to anyone. (I scheduled the appointment online)

Usually when a tech comes, they make it obvious they dont want to be there and I even had one talk on the phone to another tech swearing about his last customer while repairing my dishwasher. BUT this guy, man he was the best. He was friendly, so knowledgeable and helpful. He listened to my concerns, showed me what I need to know and quite frankly deserves a monster raise. Thanks to him.

Guys did a great job on the washer dryer and fridge. Professional knowledgeable and friendly. Cant ask for anything more. I will continue to use them and even bought their protection package which is a great deal.

Professional and on time! I was able to get text when repair person was on the way within the time slot, love that. Ive used Sears Appliance Repair to maintain and repair my washer and dryer since 2009 and Im highly satisfied and would buy an extended warranty from them again.

The technician checked out my washing machine. Then he explained to me what he had done and found. He was very clear and helpful. Machine was in great shape--just tightened two screws.

Glasses are looking good and no signs of water. I hope this continues. Thank you.

Our oven was repaired quickly and the pricing was fair (especially with the 20% off coupon). Every technician weve had for appliance repair from Sears have been experienced and helpful!

Technician didn’t show up today. I had to call in all day to check his ETA because online tracker didn’t recognize my phone number. They told me he was running late on a job but was obligated to finish his route. At 6:00 I called and tech had reported he tried to call me when indeed he did not. I was on the phone with them for 40 minutes and even the supervisor who called herself “Rain” was of no help. They were only able to reschedule me 2 days from now. Whatever this “Third Party Solutions” is does not reflect the good service I would have expected from Sears.

The technician was very good. No complaints about him.The parts needed for the dishwasher came in good time, but he was not able to come back until the 13th day. That is why I only gave 4 stars.

We were very satisfied with the service tech. They came during the time period promised and he was quick and did a great job! No one else seemed to find the problem.

Service was good I think your $105 trip charge is to high, Master Tech only charges $69

Sears was easy to schedule online. Our repair man was on time (even a little early). Very courteous and professional and my dryer was fixed before he left - for less then I had anticipated.

Repairman was great. Part took more than a week to arrive so I had to reschedule the appointment. Repairman had several helpful suggestions to keep washer running well in the future.

It is still not balancing itself. It took most of the day to get water spun out of a blanket. I had to keep stopping the machine and starting it up again.I did that 6 times finally got it spun out enough water so I could put it in the dryer. Very unhappy with this washer. The service man was very nice, but apparently the shocks isnt the problem.

HORRIBLE EXPERIENCE! I have used Sears several times in the past and have had great experiences. This time around that was not the case! I called Sears Appliance Repair on Wednesday, 8/17, to schedule an appointment and confirmed Tuesday, 8/23 between 7-11am. On Tuesday at 10am, I hadnt heard from the technician and called to get a better feel for what time he would arrive. I was told that I wasnt scheduled until Wednesday 8/24 between 7--11am. This was not a mistake on my end as I wrote it down next to my phone while talking and underlined it several times while I talked to the scheduler. I had even called another place to see if I could get in somewhere sooner than Tuesday but the other place I called had the same availability so I kept my appt with Sears. Unfortunately, the scheduler was very incompetent but thats another complaint for another day. So today, 8/24, I waited for the technician to arrive between 7-11am. At 11:07am I called to find out why he wasnt here yet and at what time I could expect him. The call center rep confirmed that I was supposed to have an appointment today but for some reason the appointment hadnt been updated by the technician. After being put on hold for 5 minutes while the call center rep talked to Dispatch, I was told that there was a system glitch and I wasnt on the routing schedule for today and that they wouldnt be able to get here until tomorrow. Thats Day 2 of taking work off to ensure that I would be here for the technician. When I complained, the agent didnt offer any other alternative or a solution. I will be taking my business elsewhere from now on out.

Useless, Never buy KENMORE again. We purchased a KENMORE REFRIGERATOR with a water system. The latch failed, water started leaking. Called Sears Repair. When they opened the unit they found mold. The repair man was rude. Asked my wife to clean the mold. How nasty that is ? Said it is a health hazard. Anyway he replaced the defective part. It worked for a few days. Again it is leaking. I mean when you press that the water flows and then release it the water flow does not stop. I highly recommend do not buy KENMORE ( or any refrigerator with a water filtration system ). Be careful. You and I are not able to see the interior until we remove it into parts. But there is mold inside it. This is dangerous to the health

Service Provider didnt do the job fully the first time, AC went out a second time only for the tech guy to say he was sorry, that he should have check the connections when he was out here the first time. He stated it would only be a minute and he will have everything taken care of. When I asked him why didnt he check the connections the first time, he said he didnt think anything is wrong with the outside unit, which is why he didnt do a complete inspection of the outside unit.

On time, good work, careful with repairs doing things that needed to be done.

There was a manufacturers replacement part issue that resulted in the need for a second and third visit, but all service was excellent. The repairmen were simply outstanding...friendly, helpful, always professional and very knowledgeable.

I was extremely happy. My fridges motherboard conked out - I called at 8:30pm and the assistant secured a 7:00-11:00am slot. She also offered the 1-year warranty which gave me comfort for the repair and even possible replacement ($500 credit). The repair guy showed up at 8:00am. Knew everything he needed to know, got the part, and I was in business by 11:00am.Also gave me tips about what to do re: surge protectors, GFIs, etc.I could not be happier with the service I received!

Technicians were very helpful 5 Stars for them. Scheduling was terrible.Took six weeks. Without a mower in peak growing season, come on. Fire the union and get all contract guys. At least they show up for work and get the jobs done in a timely manner. Or permit overtime when youre behind schedule. I bought a service contract. What should my expectation be for Sears to get the job done.

The repair person quickly and accurately diagnosed our dryers problem and fixed it quickly. I am quite satisfied with the service we received.

The representative who came out was wonderful! He was knowledgeable, efficient, helpful, and friendly. Thanks for a job well done!

Your Techs always do a great job. Thank you. Were back in the laundry business - our dryer is working perfectly.

TERRIBLE service-- the technician arrived outside of the service window both for the first appointment and then again when he returned to finish the job, despite having scheduled the job in the first window and his assurance that he would not be late given the 2 hour late arrival the first time. He was 2.5 hrs late for the 2nd appointment-- meaning the window was really almost 7 hours long. No phone call, nothing. And the customer service reps were BEYOND RUDE when I called. Totally disrespectful. Unless you have free days to donate to waiting, and endless patience, do yourself a favor and call someone else!!!

I still notice leaking under our washer. I am not convinced that the system was actually cleaned out as well as repaired. The area was not left clean. And the communication between the tech and the office was not good since we were not supposed to be charged for the visit since we had them there just a couple weeks prior for regular maintenance on the exact machine. He did not charge us after all but that was after we had to clarify what was going on. In general, not impressed.

The service on my craftsman riding mower was excellent. He was on time and called when he was in route. The repairman was very courteous and thoughtful. He explained everything in laymans terms .Kudos!

All was well--timely arrival, good work done. Courteous and friendly service-man.

Greedy company . The technician came to repair my dishwasher and told me the repair costs me $490 and there is nothing else he can do. The dishwasher itself is probably worth less than $400. Seriously ! they are looking for ripping people off and if people decline, they will charge you 89 service call fee and left doing nothing! Disgusting company and service ! Stay AWAY!!! No wonder Sears is having such big financial problems and shutting down most of its stores. Look at their service from a customer perspective and I now know why !

The repairman was prompt, neat and clean, knowledgeable, and well equipped. The problems with the tractor were remedied---the machine was cleaned and put back together in record time. We are quite pleased with this service.

We ordered the package of appliance maintenance that Sears advertises, where multiple appliances can get checked all at once. Unfortunately, it was our experience that a *different repairman* came out for each individual appliance, at five different times. This was tremendously inconvenient. Each individual did a great job, but it required that someone stay home for the entire day. Some of the repairmen were even a bit surprised themselves to hear that we had to deal with this. This promotion would be much more effective if all appliances could be checked in a single visit, and the repairmen indicated that this is often done. We werent sure why it wasnt done in our case, but an 8am-5pm calling window is simply not convenient. Participate in this promotion with care...

The service tech was very professional, had no issues. The appliances and Sears however are another story. I have had multiple problems with my TOP OF THE LINE KENMORE ELITE refrigerator and stove. I have tried multiple times to get a resolution to only be brushed off. Sears does not back up their appliances or value their customers, and the warranty is a joke.

Came out to fix a dishwasher, said there was nothing wrong with it, and left. Still doesn’t work, and I paid $105 for nothing.

Excellent service. Easy to use online appointment booking. Helpful reminders, including a target arrival time for the technician.

Top notch repair. Tech found the problem quickly and ordered the part. Up and going on the next visit. Thanks Sears

I will never buy from Sears again! You have lost a longtime supporting customer! I purchased an LG washer and dryer and two extended warranties. Washer is junk and goes off balance every time no matter what setting. Ive had multiple repairs and Sears has failed to replace the unit. Multiple times Sears technician calls in sick postponing my repairs, three times in a row! With this practice I cannot obtain proper repairs in a 12 month period as extended warranty requires! I have taken time off work for nothing, only to be called the last minute by sears because someone called in sick! Sears is a SCAM and should be closed!

Needed a repair on a stove and Sears Service worked with me right through the process. Tech did a superlative job and couldnt have been more friendly and helpful, not to mention skilled.

My Kenmore Elit Refrigerator stopped working after 35 months after it was delivered to my home. The problem was that the compressor failed. Sears denied my claim under the original 36 month warranty stating the warranted time starts at the time of purchase not the start of service. Sears did provide an extended warranty for me to purchase at the time of my trouble call.It took twelve days and two service visits to fix the issue. Sears Appliance Repair initially cancelled both service visits late in the time window that the technician was to arrive. The reason was claimed to be that the technician called in sick. Each service visit was rescheduled for the next day. In my opinion the reason for the cancellations is truly due to poor scheduling on Sears Appliance Repairs part and not that technician had called in sick. In both cases I had rescheduled my own business plans as a result of the cancellations four of my business days were impacted.It turns out that the first visit was not to fix the problem but to simply diagnose what the issue was, order the required parts, and schedule a second visit (one week later) for the actual fix. During the second visit I learned that the compressor in this Elit model is failing on almost all units in the field beginning as early as 12 months of service; that Sears Appliance Repair is aware of the issue; and that most of the technicians have many sets of the required parts already in their van. The second service visit was needed because Sears Appliance Repair chose not to schedule sufficient repair time during the first visit even though it was well aware that my refrigerator was not holding cold temperatures in either compartment which should be a red flag to the scheduler that the compressor had failed.There are two clear problems here. First, Sears has a significant quality issue in almost all Kenmore Elit refrigerators. Instead of recalling and repairing these units at their cost they appear to be waiting for the units to fail in the field hopefully after the unit is out of warranty so that the customer pays for the repair. Second, Sears Appliance Repairs scheduling is ineffective and not truthful. It appears that they have no plan to fix an issue on the first visit and they are not truthful with the customer when visits are cancelled. This has got to be hurting the reputation of both companies as well as adding unnecessary operating cost.Each of the two service technicians that visited my home were very courteous and professional and went about their work efficiently.

So the washer was exhibiting an error code (lid lock). Repair guy came over, he was very nice... sees the code and has the lock in his van (great!). I thought the repair price was high. $350 including the walking in the door fee. He replaced the lock - yay, shut the lid, ran a rinse cycle, all good. He leaves. I start a load of laundry, close the lid, SAME error code pops up!! Argghhh! So I leaned on the lid, !viola, it locked! I though OMG I just spent (too much) $350 and all I needed to do was lean on the lid to make it lock!!! (May be a lid issue, but I would have lived with that and not wasted $350 :( :( :(. Im scoring a 3 stars only because I thought it was too expensive of a price. And it wasnt needed after-all (but he would not have known that...probably).

Excellent customer service. Great experience. Makes me want to have Sears service all of our appliances.

The guy took one look at the model of our kitchen aid and said that there was nothing he could do because the range was so old and they dont make parts for it anymore. Total waste of my money for the service call because when I scheduled the appointment over the phone no one informed of this when I said the range was at least 40 years old. I think even he felt bad for coming out and taking our money.

My experience with Sears Appliance Repair is only from the perspective of our lawn tractor. For the past two years we have needed to have service. Last year it took so long (8-10 weeks) that I almost considered getting rid of it, but finally it was repaired and I was reimbursed for the additional rental expenses I incurred. That was good.This year I thought I would be proactive and schedule a tune-up, along with some new wheels for the cutting deck. I got an appointment within a week (good), but before the service repairman showed up, my tractor wouldnt start. When he did show he got it started, did some diagnoses (about 30 min) and then informed me he would be ordering all the parts, plus the tune-up kit, then had me pay for the tune-up parts and service up front.Clearly he wasnt coming to tune-up my tractor that day, nor did he even have the parts. Sears, caused me to take a full day off work (because the window is from 8am-1pm) and then didnt even bring the parts. Why come at all? Then of course, I had to schedule another appointment 2 weeks out to get the parts and tune-up done.Two weeks later I had all my parts, and because I just cant keep taking days off work for a lawn mower, I had someone at the house. Your service repairman calls me to ask if it was raining, because if it was, he wouldnt be coming out. This rang a bell. Last year the same thing happen and the repairman cancelled my service for that day and had to schedule me 3 weeks later. Now I dont know about you, but I think there are things called rain coats, tarps and pop-up canopies. You cant expect everyone to have a garage. After some direct conversation the repairman did come out and completed the work.When I got home to start the tractor to mow my lawn it wouldnt start. Not again! This same thing happen the year before, and I think it was the same repairman. This guy clearly doesnt understand customer service and I have to question his ability to do the actual work. There was a gentleman from the same company last year that came out in the POURING rain, put on his rain coat, and fixed my problem. That is service! If it wasnt for the person I had at the house noticing what he had done to start my tractor I wouldnt have been able to figure it out. The real starting issue is the ignition and with a little magic I have been able to keep it running this summer. I would call in for service, but I dont have the time and certainly dont want the same repairman to return.Heres the deal Sears. Do you have customer support that customers can get parts and even diagnose their own issues? I dont want to wait 2 or 4 weeks or even longer to mow my lawn. I also would expect service repairman to show up with the parts or the products to do the work, because you told me on the phone when I made the first appointment that they carry more parts on their trucks. My time and your other customers time is valuable and you are doing us a disservice. We buy the warranties to get good, timely service. If you cant support them with good quality repairman and provide good customer service, then stop offering them.

The worst experience as a consumer that I can remember. Started off with a no-show and being lied to and complete incompetence on getting a tech out to repair our fridge. Multiple parts needed to be ordered and my case manager couldnt tell me when they would ship. Another no-show appt later and things really got ridiculous. My case was elevated to a case manager who was useless, couldnt return a phone call and did nothing to help us. Will never buy from Sears again.

Fast, efficient, and discussed what else might be done so this wont happen again. Very pleased with this service.

Annual maintenance for furnace,humidifier and dehumidifier is done by Mr.Dimitry..I am very satisfied with technician knowledge and time spent in checking everything thoroughly

Excellent service tech. On time and efficient.

Was updated via web on tech arrival time. Tech was professional, informative and completed repair in a timely matter.We should have bought our Dryer from Sears instead of local dealer. There was a bad part on Samsung Front loading dryer that broke about 2 weeks after use. Samsung said there was not a local company to fix, but we found Sears. So thankful as we did not want to have to move that thing in and out the house again!

Repair guy told me he needed to pull the washer out from the wall in order to do the repair. Because of the way the dryer is situated, that also required moving the dryer. He said hes not allowed to move the dryer, which, it turns out, has a really simple attachment to a wall vent (it slides on and off the attachment -- no tools, no nothing). I am not strong enough to move the dryer by myself, and didnt understand the vent anyway. Sears installed the two machines, so its not like they didnt set it up that way. Luckily, I happened to have stacked two repair calls at same time, so I had a plumber fixing something else -- he very nicely explained the vent issue to me, and helped move the dryer. What an idiotic situation. I would have been completely stuck. Im never calling Sears for a repair ever again.

Second time my mower has been maintenanced by a Sears technician. Both times he has been on time, listens very well and makes needed adjustments. Thanks! My tractor still purrs like a kitten and cuts like a tiger after 14 years of mowing a 1 acre lot.

Timely and efficient. Nice staff! As needed, 2 gentlemen worked on oven. Thanks.

Absurd experience with Sears. I dont write reviews too often but I had to inform you about this service.My dishwasher broke so that we had to find the repair service. After some research on Google, we picked Sears for the sake of better reviews. The first technician came and diagnosis results was the heat pump (even through my research of Bosch error code 20 was pointing to the resistant motor, but he is the pro). We finally received the parts after 10 days, and I called in to confirm the appointment. I talked to an agent over the phone to confirm the next day appointment and received the email confirmation. However, by the end of the time window, we still didnt see the technician. so i had to call back. The customer service agent told me that it never confirmed the parts arrival in their system! What do you mean? I called yesterday and I still have confirmation email in my inbox! They apologized and moved the appointment to next day.When the second technician finally showed up, here comes the interesting part: we were told that the first technician didnt triage it right and we need a different parts to ACTUALLY fix the problem. He will order the new part and came back in ten days. What??? It would take us more than a month to fix a dishwasher? I was really upset so I called the customer service that night, but guess what? their system didnt have the report from the technician yet, so she couldnt expedite the shipment, but she confirmed that this could be treated as an emergency situation to request for faster shipping. She told me just to call back tomorrow. Then I called back again the next morning. I asked to speak to the manager, and the answer i got was sorry, we couldnt help you. They couldnt do anything about the part shipment, couldnt move the appointment date, not even adjust the price for the second order (needs come directly from the technician).By now, I have called the customer service ten times, and it never really helped. The problem is still not fixed. I was also thinking about the Sears home protection plan once this service goes smooth. But I will never do it with Sears given such a bad experience. It was just a pain, all they can tell you is that we are just a call center, we cant control the third party technician so we are not responsible for what they did wrong. To me, that dishwasher was an easy problem to fix. Imagine if we had problem with our Heat in winter, living in Michigan for 1 month without heat is a disaster. Way to go Sears.

Preventative maintenance on all appliances. They were on time and gone in 10 minutes.Outstanding! Fridge repair covered. Worth the annual cost.

Absolutely terrible. Did not fix anything and told me things were fine.

Ontime and very friendly and fixed issue quickly. Received email text andh phone on when tech was going to arrive and arrived on time. Biggest reason I go with Sears, the service and repair is the best.

Tech was very knowledgeable, quick and personable. Cost is very reasonable and backed by Sears.

Took the day off work. Tech never showed up. Supervisor offered to reschedule me out two weeks. I had them open an internal investigation into the technician (employee ID 0005934). Still you have an employee who fails to perform a service, you don’t wait two weeks to correct it. I needed to make 9 documented calls between the tech and the 800 to confirm the appointment today due to a miscommunication in their offices/tech and the tech still didn’t show after being assured they would. Then he lied about it. We’ll be buying elsewhere in the future and choosing a more reliable service provider. In addition to the tech not showing up, there were errors made in our email address for confirmation, promises for a call from dispatch that never happened and a supervisor that put us on hold for a half hour and then we were disconnected.

The washer repair person was professional and did an excellent job repairing my washing machine. Thank you!

This time the technicians name was John and he was friendly, professional and knew his job. The maintenance of our Samsung Fridge was accomplished without any problems.

He was on time, had the replacement part, efficient in his repair, and the dryer heats like new. We are happy!

Thank you very much, your tech did a very good job, rate him at five stars.

Repairman was knowledgeable and did a great job repairing our Samsung washer.

Excellent service both technicians were friendly helpful and the most professional men I have had in my house.

Excellent service. Technician diagnosed and fixed an ongoing problem.

I contracted for them to inspect five appliances. They inspected one that I did not contract for, since they claimed that they could not service my gas dryer. They serviced it anyway and then doubled charged me for inspecting my washer (for which I had contracted under the lower rate). Now they cant refund the over charge. Not impressed.

Part arrived on time as did the Technician. Tech changed part and everything working as advertised.

I had problems with my sears elite dishwasher withE2-F2 error which indicates monster problem. This is a very common problem with this dishwasher and I thought by now they will know to fix it.After 4 visits they determined that the dishwasher was not repairable and they told me since I had maintenance agreement they will give 500 dollars.This dishwasher has a control board, a panel and two motors and they could not fix it. I can not imagine what they were going to do if they had to repair somthing more complicated. I will never buy a maintenance agreement from sears again.

Efficient, friendly, professional, and the washer works again

The gentleman who did our preventative maintenance on our fridge was great- very personable, quick, & efficient!

Called to see where I could purchase some agitator dogs so I could repair our washing machine before I left on vacation as my husband will still need to do laundry. After about 7 minutes on hold I was told that the repair and parts centers are closed for the day. Ok. Could you tell where the nearest one is so I can go pick up the parts tomorrow. The response was a mumbled parts and repair is closed for the day and then abruptly the call was ended! Thanks for NOTHING!!!

They have been trying to double charge me for a repair I had in November. I have not been able to reach anyone to contest it, their customer service is terrible. I will never use them again.

Very happy with the necessary repairs to my dishwasher. As usual Sears met my expectations. Thank you very much to the Service Technician.