The customer service I received was great! Everyone was very kind and even upgraded my rental for me. On the rental car, one of the tires kept going low, but they had me go to their tire shop and it was fixed after 20 minutes, so it wasn’t too much of an inconvenience. Other than that everything else ran very smoothly.

Staff was super friendly. My son left his phone in the car and we didn’t realize it until after we did the after hours drop off. Called the next morning and they put it up for us. Even called later that day for a follow-up. Great customer service.

Nice car 2021Chevy Malibu. But I was nervous because it wasnt my car

I rent cars and trucks several times a year for various reasons. Enterprise nearly always makes sure I leave happy. The check in for both checkout and return is very easy and the online reservations make this even better. The vehicles are always clean and pretty well maintained. I have always felt confident the vehicle would perform as intended. My only fault is that more often than not, the car I reserve is not available and an alternative is given. This was the case with the most recent rental. In fact, my vehicle was not on the lot and all of the other vehicles offered, I would have picked initially but cost too much. One of the managers did not hesitate to give me the pick of my choice at the same rental price as the car I reserved. Thanks for effortlessly replacing the missing vehicle with an upgrade.

I got into a wreck with my car and got stuck in New Castle Indianapolis. I came to the enterprise the next day after being stuck in Indianapolis for a day. Kendra Daniels-tubner Took great care of me. Got me into a car within a little while of me being there.she was great at handling my car insurance company and Was very nice to talk to . She handle me with me the upmost respect. And got me into a car and got me out of there so I wouldn’t miss another day of work. She deserves all of the good things that come her way. And if I ever get stuck in Indianapolis ever again. I know which enterprise I’m calling. She deserves a raise and I’m not talking chump change of a raise.Wish I could give more than the stars I gave . But 10 out of 10 best Experience with enterprise

Great service. We got a new Toyota Camry with 67 miles on it. We drove from Anderson, IN to Chicago, IL and back. Beyond the cost of the rental we only spent $40 for fuel. The mileage was unlimited. Very pleased.

Even though they werent able to get what we thought we rented they worked very hard to find us a truck but ended up giving us a minivan at the same price. Excellent customer service.

The vw Jetta was nice bir mixed us of not putting the deposit in.

Loved the use of the truck. Customer service was awesome. They didnt have the vehicle I requested but was given a truck at the same price. Thank you for a awesome job

The Anderson, IN Enterprise facility is always great. They greet you as soon as you show up, always kind and make you feel like they are happy to see you. I bypass my hometown to go to Anderson. Very much appreciated.

Long story short, I will no longer rent from enterprise after using them almost exclusively in my business travel throughout the past 15 years. On my last rental, I returned the vehicle after hours, locked it and placed the keys in the overnight drop box. After doing so, I realized I left my sunglasses clipped up on the sun visor. Unable to get them out because the vehicle was locked, I called the next morning after they opened. They looked and called me back that they’d found them. Having already left town on personal business that morning before they opened, I asked if I could come in Monday to get them. Yes, no problem. I get there Monday and they bring me the glasses. Instead of being the $300 pair of Maui Jim sunglasses I left in the vehicle, they bring me a $5 pair of drugstore sunglasses. I told them they were the wrong glasses so he went back in and came out with a box full of sunglasses, none of which were mine and all equally cheap to the pair they initially brought to me. So apparently they’ll return your property to you as long as it’s something inexpensive that they don’t want. I know it’s not the entire staff, likely just one person in this instance. I also know I was at fault for locking them in the vehicle but that doesn’t give someone the right to make my property theirs and that’s why they’ll no longer have my business.

Rented 2 cars. Really nice new cars. Clean. Easy to rent and easy to return. Thanks, we will be back.

People are very friendly. They get you checked in and on the road quickly. Vehicles are always clean.

This is really a bad place to rent a car. The insurance company booked it for me and they ask for a 50.00 deposit and I did not mind and paid it. When it was time to get it refunded they give me 5dollars and some change and I called them and ask them why and they said they upgraded it at my cost which they never ask if I would want that. They charged me anyway so I complained about it and they finally agreed to send it to me but I did not recieve they made me bring a bank statement in to prove I did not recieve . They could not prove to me they did that pand I am out the money. THIS WAS AT THE ANDERSON STORE GARTH JONES

Gerard is exceptional. Great service, professional, overall a pleasant experience.

I had a wonderful experience with Enterprise. The staff was very friendly and went the extra mile for good customer service. A car was being sanitized from a prior client and not available for us to leave for our trip, and the rep upgraded us at no charge for the wait to the next level car. Thanks enterprise for caring about the customer.

Great easy way rent a car... Decent prices

Very professional, quick, and easy. Even gave us umbrellas outside while it was raining.

I was forced to wait outside for my rental car in 30 degree weather outside for over 45 minutes!! I had not brought a winter coat because I wasn’t planning on being stuck outside that day! I complained to the employee because I was sick and on my way to pick up antibiotics already and didn’t need to be stuck outside in the cold and windy 30 degree weather. All he could say was sorry. Sorry?? Really?? Pathetic!! I know that covid is here but making someone do that who is already immunocompromised is asinine!! #DOBETTER #ENTERPRISE

I usually the best experience when I rent there. This time I did not find out until I went to pick up the rental that they did not have the car that I reserved. They did give me free music and comped some gas but I think that they should have given me a discount on the price especially since I was renting it for 10 days.

Fantastic car was very clean when received drove well excellent customer service from G 5 out of five

Easy pickup and easy return. Only thing that bothered me was when picking up the car I was told there was a $200.00 deposit on the car. Nothing was said while booking on line about the deposit. The deposit was returned promptly on the car return. Just think it should be told to the customer to make them aware.

Great service great car

Love this place and the wonderful people that work there. I have been renting there for the past year and every time I go in there, they are so accommodating to me and my family. I just spoke with Courtney, who I have been lucky to get each time, and she is amazing with great Customer Service. Some time the prices may be much, but when you get great Customer Service, it is worth spending, knowing you will get great and quality in rental cars there.

Salesman greeted me with a smile, looked at Van on Lot to reserve for vacation and pick up 2 days later. I asked specifically if that was the van we would be renting for the week. Salesman answered yes. Next day, I brought secondary driver to lot to submit information, and was told that the van was leaving lot in 30 minutes, and that they were trying to call and find us a vehicle. Salesman offered more compact vehicle with no leg room for all passengers. I indicated this was unnacceptable. I left, and called back in to the office to speak to the manager, and informed him of the situation. He apologized, and indicated that He would call and do everything in his power to rectify the situation. He kept us updated, and Came through with a vehicle that was very comfortable, and satisfied all our needs for the trip, which came off without a hitch. Great Job for the manager. TIP: Get Reservation in early, and get it in writing!

Once again,I had a great time using the only place that I trust. Even with covid, the check out time was fast . I was treated with respect.I will always use Enterprise.

Just what I requested, Easy service, Fast service. Will definitely use them again.

Enterprise car rental is great my car was totaled they helped me through the rental process and when the person that wrecked my car the insurance stopped paying enterprise gave me the best deal they could and the midsized car I got was awesome I will only rent from them from now on and their car sales was just as good I will also be buying my cars from only them thanks alot enterprise car sales and rental you guys are awesome

If youre planning a vacation, dont count on Enterprise taking care of you. We reserved a van for a one-week vacation in Gatlinburg, TN. We showed up to sign the documents, only to find they loaned it to someone else. What?!? They didnt even have the courtesy to pick up the phone to call to make certain we still wanted the van?!? NO!!! They just gave it away to someone else. Now we are trying to find another van, just 2 days before leaving on vacation. I will never do business with this company again and I suggest you do the same. We are a frequent flyer with Enterprise in Okeechobee, Florida, and have come to expect great service. I guess it just goes to show that Enterprise doesnt always hire good people, nor do they care about their customers.

Nice cars good prices

Convenient and courteous

I booked a car online and when I arrived to pick it up, they told me they had no more cars and I was on a waiting list. I even had my online confirmation number. This place is terrible. Just FYI for anyone else in this predicament. We easily rented a car from Budget in Anderson.

Yes I did like the Anderson Enterprise and I would do it again cuz the cars are just wonderful I didnt say anything bad I cant say anything bad I was well well please

Devin and staff were very attentive to my needs and very helpful at getting us into a vehicle meant for what we needed and the vehicle was a very good car and worked for us and we had no problems getting to and from our destination and enjoyed our trip thanks and hats off to all staff that was involved.

I just wished that I had known that my $ 291 rental fee would have ended $ 517. I was quoted the first price and charged the second with me warning. Otherwise it was a good experience. When I called with my inquiry about the cost I received no help or explanation.

Staff was good and helpful. Still waiting on my deposit though.

Wonderful customer service!

Very fast and friendly, also cared about the accident my fiance was in and asked what happened and if he was okay.

Very nice and professional also great quick work even with all the covid cleaning and protocalsHighly recommend them

Best customer service

I have rented from this location on more than one occasion. Yesterday morning, I was scheduled to pick up a truck. Things did not go exactly as expected, but everyone there worked together and made sure I got what I needed. Ty, the location manager, called me today to make sure I (we) were happy with the transaction. Customer service is extremely important to me. Thanks, Anderson Enterprise for top-notch customer service . I will definitely be back.

Our company rented a cargo van and 12 passenger van for a trip from IN to SC almost $2,000. The once we got to SC we rented an additional minivan so we spent roughly $2,700. The passenger van rear air did not work. I took it to Enterprise in Myrtle Beach and they could not figure out the problem either. We used the passenger van to transport an Ambassador and national leaders from Africa and had no air. Once we were home I called and told them my concerns and ask for some sort of refund they gave me $125. Which I did not feel was acceptable. The cargo van kept saying there was a low tire which we checked every time we stopped.I am done with Enterprise and have moved on to Budget.

I was a the worst customer and changed the plan on the team at Enterprise about 5 times in one day, Couerney was extremely patient and the teames worked with me the whole time! Thank you Enterprise!

The Anderson branch is wonderful. You have a team that works professionally and incredibly well together. They go above and beyond for the customer and the company. I have only had great experiences with them. They reflect well on their employers!

I used them once before with no problems. This time was way different. First, I came in and was ready to sign for my reservation, only to be told they tried to call me same morning and informed me they didnt have any cars?! I never even received the call they claimed to had sent me. And asked me if it was fine if I picked up next day!? Told them i couldnt cause I need this car for work being mine is in service. After waiting another 30 minutes, not horrible, somehow they all of a sudden have a vehicle for me? Cool, no harm no foul, went to use the same card and license I used last time I rented from them and was told cause I have a out of state license and a debit card that they couldnt use it!!! What!?!?!? I told them I used both before and was told they were audited and cannot. Which makes zero sense cause what if I flew to Orlando and went to get a rental with the exact same set up!? Will never use their service again period!

The Enterprise location in Anderson, IN. was extremely helpful to me after a car accident I had. I needed the rental for almost 5wks and then worked with me every step of the way. I also had a very nice rental car. Way more than I had expected. I will definitely go back to them when I need a rental!!!

The rental was fine, the people behind the counter were fine also. The only complaint was the rental was not cleaned well. It was dirty on the outside and the windows inside were so bad I had to clean them all with windex to drive safely and be able to see. This is not the first time this has happened at this Enterprise and why I am writing the review. They need to do a much better job prepping and cleaning the rentals.

For too many years I have driven my own car on business trips. Recently I began renting from Enterprise and I am kicking myself for not doing this sooner. The cost is less than I originally expected, the service is over-the top-amazing, all of the vehicles are newer models, and the convenience is priceless. As a result of this, we even began renting for long-distance family trips. I highly recommend Enterprise Rent-A-Car.

Great

Great customer service!

I had a rental due to being in an accident and one of the tires went flat so I was kind of stuck but when I called Nick at the Anderson branch he quickly got me into another car in another city without any problem. Thank you so much for being so helpful and if I ever need a rental car I will always come back to you guys every time!!

Was taken advantage of being a first time renter, from an accident which I didnt do.Paid the first 4 days of there insurance, which in my understanding threw me off.(wasnt explained good/really didnt need)Ended up have the car extra longer after 4 days, from car being in shop getting repaired.I though the insurance was dropped after the 4 days, nope it wasnt, they added it all everyday after untill return(wasnt explained good) which also ended up being around 300 dollars, and what they do, take it out of my account without talking about it (saying I agreed too it, which I didnt) behind my back.(robbed me)Never going here again, its sad.

Nick Wise has been extremely professional and willing to go the extra mile each time I have been in to the office which is the reason why we will always look to Enterprise first for all of our rentals.

Enterprise provided a car while mine was being worked on in shop. The service was exceptional - making sure I had the car when I needed it, reviewing the cars features, calling to check that everything was going ok with the car a couple days later, and following up to make sure Id received my deposit back after I turned in the car. They really went beyond any experience Ive ever had with a rental car company. Definitely felt that they really cared about me as their customer.

We rented a 12 passenger for our family vacation. The van was extremely nice, comfortable, and decent gas mileage! The only thing I would say to improve would be the information provided at time of renting and/or picking up. There was a $200 security deposit which I did not discover until after I received the email AFTER picking up the van. Otherwise - excellent experience!!

I have been on hold for over 30 minutes (6 pm to 6:38) to confirm my rental arrangements made by my car insurance. They are now closed and after a brief answer and hangup after 15 minutes no one has answered the phone. My insurance told me enterprise would call me to arrange a pickup since Im without a vehicle. After waiting a couple of hours to hear from them this is how I was treated. All while listening to the neverending message about how they are a family owned business and treat you how you should be treated. I was hoping for a better experience than this and would have at the very least preferred even talking with someone briefly compared to this. I will give them another chance in the morning when they open. Otherwise Im calling the corporate office and my insurance with my feedback.

The process to pick up the car and return it was fast. I was offered 4 options to choose from (have never had this happen before) and I truly enjoyed driving the Jeep Wrangler. Great customer service!!

I have been waiting for four hours, for a phone call that they said that they would be making to me within 20 minutes. My insurance claims that a rental with them, I finally decide to call them and they said that they don’t even have a car for me let alone, me on file!

Used enterprise to rent a vehicle for a very long road trip. The vehicle more than met our needs with the exception of not having 4 wheel drive. There were a couple of places that would have been beneficial on the trip. Yet the staff met our needs and even offered us a credit for one very minor yet persistent issue on our trip home. Ill continue to do business with enterprise in the future.

I reserved early and a vehicle was there that I requested. The process was a bit confusing for me but after a quick phone call it was explained better. Love the after hour drop off option, helped me out a lot

I just want to thank the associates at Enterprise Rent A Car. You were all very attentive to my familys needs and made sure the vehicle I chose was a perfect fit. I was impressed with the timeliness of my rental process. I was in and out in minutes with my vehicle and the turn in process was as smooth as silk. I will definitely return for any future rental needs.

Both times we rented from this company we rented a compact. Both times they gave us a free upgrade. No complaints here. :-)

Very friendly and detailed.

We had excellent customer service at our local office. They answered all of our questions and helped us figure out some details. I called multiple times with questions and they were super helpful. They followed through on everything they promised.

Shanice and Nick made my experience awesome couldnt have asked for better service. I definitely will be recommending them

I wish I could do 0 stars

I rented for a business trip the same week that spring break started. Even though there were no more cars available in the size I reserved they were able to upgrade my rental at the same rate. Awesome!

Great customer service. Great selection of cars. Availability of cars is very good as well.

Good service.

I was in a small accident & was in need of a rental for a couple of weeks. enterprise had a car ready for me immediately. they set rental up with my insurance company. all i needed to do was place a small deposit & i was off with the rental. i returned the car after i picked up my car.& they returned my deposit to my charge card within 4 days. enterprise was excellent. i would definitely use them again.

Fantastic service! When I go there to pick up a car, the paperwork is ready and they just hand me the keys. Its great to go somewhere and feel valued as a customer.

Another bad experience here. I was scheduled to pick up a truck tomorrow afternoon. Enterprise called me this morning asking if I could pick it up today for no additional cost. The explanation was that they needed space on the lot. I arrived at 530 as instructed and, of course, they dont have the truck. Now they plan to drop it off tomorrow. Absolutely a waste of my time with these guys yet again.

Always a very busy rental location, (good for them)! Efficient and professional service every time, (10+ rentals here).

This location is awesome the staff is so friendly and the guy that comes and picks you up he is a riot. Love to do business with them highly recommend

We had taylor help us with our rental and he was very kind and respectful! Service was great!!

Had to wait about an hour to get a vehicle.They were short on staff but worked hard to get every one taken care of. The SUV we were supposed to get came back with a cracked windshield. Left with nothing in the same size category. They upgraded us to the full size SUV for free.Overall great coustmer serviceGreat experience

Friendly service and great cars to rent

They are always helpful when I go. But usually busy so be ready for a wait though it usually isnt that long.

I had a rental car through this location while I waited for my car to be repaired after being rearended. It took over a month to get my car fixed. I had no issues with them until it came time to return the rental. At that time they stated that we owed $88/day for a 4 day period where they claimed State Farm had informed them my vehicle had already been completed & my rental agreement had been terminated. When I called my claims adjuster at State Farm she stated that there was no stated end date to my rental agreement & that Enterprise was giving me false information.

This was the best experience I have had with Enterprise. The truck was exactly what I had asked for, it was clean and no smoke smell (I had this issue with them in the past). Overall very pleased!

Excellent customer service for the most part but when I was emailing one of the managers back and forth I suggested that they get an alignment on the car that was rented to me and then I never got a response. Hopefully they get it fixed before someone gets seriously hurt. It was hard to drive on the highway with a car that wasnt aligned well.

I have rented from Enterprise three times since January and have been pleased each time. The customer service could not be better, and the vehicles I had each time total fit my need and were very dependable. Ive been talking up Enterprise to all of my friends!!

I work with this location on a professional level, referring mutual customers to them on a regular basis. ERAC always goes above and beyond and does what they can to meet our customers needs. Very happy with the friendly, professional staff at this office!

Have rented several cars through this location. Always great service and people to work with.

Im a Platinum Club member , and Everyone at the Anderson Branch is Friendly and Willing to help you Anytime you have a Question or an Issue ! I will go back to the Anderson Enterprise for All my Future Rentals ! Thanks

Easy and convenient. And always fast in and out.

Excellent, excellent service as usual! The windshield on my rental car was struck en route, leaving a nick in the glass. Enterprise was very gracious about it and I was not held responsible.

Horrible. Ruined my daughters sweet 16.

Walked in and a gentleman greeted me and asked how he could assist. I requested a vehicle and no sooner than he started typing, some overweight cow who did her makeup in the dark gets snippy and says If you dont have a reservation then we dont have anything for you. Apparently my money is no good in this establishment and Ill never consider Enterprise to rent another vehicle.

I have never had a bad experience with this enterprise. Everyone that works there is friendly and helpful. You can tell that poistive customer service is their main priority.

I have used Enterprise because they seem to be the most stable rental agency in my city. The cars have always been clean and trouble free. This most recent rental had only one sour note, Id asked for a small pickup such as a Chevy Colorado / GMC Caynon and the lady i talked to said they could get me either a Colorado or a Dakota (which I understand has been discontinued). When I picked up my rental, I got a full size truck (Ram) which served my needs but wasnt what I wanted. My intention was to try something I may want to purchase in the near future as well as serve my need for temporary transportation. If you cant meet my request, please say so rather than promise what you cant deliver.

I called Monday and made a reservation I was quoted a price and when I arrived today the price was more than double. I had to wait for service because noone could seem to figure out what to do. The young man waiting on me was very nice but completely clueless . After the second time of being told to hold on and them waiting on other customers I walked out. I will not go back.

Great customer service. Easy picking up and easy dropping off. Flexible to our needs for our trip.

Friendly customer service, and accomadating. Competitive pricing also. I would recommend Enterprise to a friend, and I would rent from them again.

Cool people. Only place Ill rent through, always quick and efficient.

My husband rented a car for 1 day so he could attend work training in Ohio without putting wear on our personal vehicles. He booked online and it gave him the option to pick up in Pendleton, In at 7:30 p.m. since he works late this was the best option for us. We made the drive to Pendleton only to arrive at an abandoned office building with 6 labeled Enterprise spots.We waited a few minutes and decided to try the doors of the building, they are locked. We call customer service and are told maybe the crew is on lunch, and they will be back in a few minutes... they were not. After spending over an hour and a half in the parking lot we finally convinced someone to cancel our reservation because clearly something is not right. We spoke with at least 3 representatives before someone believed there was an issue and the crew was not at lunch and we were not at the wrong location.Yesterday I called the number on the reservation (the Anderson location) and asked for an explanation and all I recieve is Im sorry, we dont know how but some people are able to book there and we dont get notified. They used to be a client, but that spot isnt open now.My husband and I wasted gas and time because someone cannot manage to shut off a pick up point on a computer.I would hate to imagine what would happen if someone was dropped off by a taxi at this abandoned Enterprise pick up location.

Service was fast, friendly and efficient. We will definitely use their services again.

I rented a car from Enterprise yesterday, while my Mustang was being serviced. I was very pleased with the way I was taken care of. Makenzi Prather did an excellent job. I will definitely rent from them again. Great Job!

I have rented several cars from this location and find all the personnel both helpful and friendly. I only have one complaint. The last day for my insurance coverage fell on Christmas day which was a Friday. To keep the car, I would had to pay three more days of rental which I did not want to do since I was getting my car on Saturday morning. Therefore, I had to take time from Christmas with my family to have one of them meet me at Enterprise and then take me home that evening. Other than that, Ive always had a good experience with the Anderson Enterprise.

Mistakes made but corrected .. Nick helped out big time