Typical lowes. Clean friendly staff who answer questions and point you in the right directions. Easy to find things in the wide isles. Full garden center.

The experience between Lowes and HD night and day. Lowes people care and help. HD is a ghost town with no assistance available.

Really nice place. Easy to find items!

Needed help to get patio furniture of the shelf. Went to customer service desk and explained that I needed help. Answer: Good Luck. Heard the request on the overhead. After waiting 15 minutes started looking for help myself and found a helpful Lowes employee.

I love this Lowe’s. I feel safe there, the staff is friendly and helpful. I bought a great horned owl scarecrow and the lady who checked me out was very nice.

Do NOT buy appliances here- they sell them to you- promise delivery and installation and you never hear from them!!! Ive called multiple times, get put on hold and no one ever comes back on the line to help. Been currently holding for 38 minutes.

First off, let me say that I normally love the selection and quality of the plants at Lowe’s vs. Home Depot. I came to get something for a garden bed in front of a clients home. However I left without maki a single purchase because anything that I would have been interested in buying was either dead or dying. Almost nothing was watered!!! Over half the hanging baskets once inside were beyond saving and they are going to lose at least 1/3 if not more of their inventory just because someone isn’t watering their plants. I’m highly disappointed.So now I’m on my way to Home Depot. Let’s hope they at least know how to use a hose.

Since the moment we purchased our supplies the man on the appliances was rude. We walked in there at 4 hrs before they close and at the moment we got our appliances and ready to pay the cashiers as well as himself were rolling their eyes. When we walked outside we were talking how bad customer service we got at this Lowe’s location and after he finished his shift h tries to impress us by taking off on his red Mercedes after horrible customer service that we receive, we asked him several times if you need to leave you can ask someone to help us out but he deny it but the whole time he was processing our order his face looked like he hated his job but stayed just so he could get our commission. Honestly this was supposed to be a good experience but instead it was horrible. I called several times just to check up on order and even the manager on the delivery department was rude they don’t know how to deal with customer at all. If you like to stay on the phone for HOURS of waiting for them to return your call back just don’t. It’ll take the whole day and you’ll not accomplish anything

Meh. Went in to get paint. Had a question and waited at the paint station while the employee was working on some other orders. I was finally acknowledged but there was still more for him to do. 10 minutes of standing there with my kid and seeing the additional cans he still had to label was enough so I left accomplishing nothing. 2nd bad experience with Lowes and I wonder why I went back.

Loved this location. It had a huge collection of annuals and perinials. Looked lush and green as compared many other locations... Pricing was reasonable. Friendly staff.. would suggest this location!!

I dont know if Lowes is trying to have this store shut down or that its where they place their C team,... but this place is horrible. Both times Ive shopped here in the past two months, the staff cant seem to do the simplest things. For example, a can of flat black paint: 1 hour (and I was the only shopper in the department). Purchase four screws and four washers: 20 minutes to check out and the cashier charged me two different prices for the same item. I didnt want to grow old there so I just said its fine and paid for it. Drive on and go somewhere else.

Sometime hard to find staff on the floor but overall everything else is good.

Ive never had a bad experience at this Lowes, the staff is always polite and helpful.

We purchased a small ecosystem. The plant variety and accessories to keep these lovlies alive were all available. The staff were friendly and helpful. One star was lost because I observed several customers without masks that went unaddressed. The 2nd star was lost because there were workers who had face coverings around their necks. Im not a medical professional but Im guessing thats not helping slow/ stop the spread of COVID-19. I dont like taking stars or my patronage away. Im coming back for a peace lily, please do better. I hope that trip will be a 5 star.

Always nice people, and usually stocked well. Found what I wanted quickly and easily. Checkouts are usually well staffed.

So much better than Home Depot! I was able to locate associates who were happy to assist. I cant remember the last that happened at HD.

Very disappointing online order process. Received notificatiom that my order was ready. Arrived at store and no one was at counter labeled Pickup. After 5 minutes Jessica arrived and although I was directly in front of her rudely yelled past me I can take the next person in line. I said well I am the next person for a pickup and she said I can help customer service too so I can take who ever was next in any line. So I stepped aside and behind three others in the rerurns line. Finally 10 minutes later I was assisted by John who was very courteous and professional. The point of ordering and paying online was to minimize time in store which in this case would have been quicker if I just came to the store and checked out normally.

I walk into the lawn and garden section looking for Gardenias. Could not find any so went looking for help. No help to be found. Then I went to the cashier that was sitting down playing on his phone. He said he will call someone over. A mother guy comes walking up with a hat on eating his bag of Doritos and says that he will have to look it up. He does not know. So he gets another person who say yes they are in the shade section. No escort. Just go there and it’s not Gardenias it’s Hydrenias. So I’m giving a 1 star for absolutely no customer service and no knowledge and just lazy employees. It’s not like they had a lot to do. I was the only customer in there and no help.

I purchased an appliance over 2 months ago. Delivery date has changed at least 6 times, but appliance department has never reached out to notify me, either by phone or email. I have contacted them after missed delivery dates. I am still waiting and now understand that delivery date is 2 months from now!Also, they have billed me for a separate delivery charge for appliance part that is needed and ordered with appliance. This delivery charge should have been waived, but they have not taken steps to update billing. Instead, I must track this additional delivery charge and remember to get it credited later! This is terrible service for an appliance costing over $1500.In future, I will not shop at this store and avoid Lowes as well.

Steve was so kind and helpful!! Thanks for being patient with me since it was my first time shopping in Lowe’s! He made my experience a breeze!! Thanks again!

I like the selection of higher grade options at Lowes. Yes, the prices can be higher too but if youre looking for top of the line options, youre more likely to find them here than at their primary competitor. As with most of the big box stores it can be maddeningly frustrating trying to find what youre looking for and they just arent staffed as well as they used to be, but when all is said and done, I do like shopping at Lowes. It just has an overall cleaner and higher quality feel than its competitors.

At the beginning of May, I cruised all around ATL in search of sago palms. Lowes had them in stock before any other store. They were also in great condition. Way to go Lowes!

This location had everything I needed and wanted. With an exceptional friendly staff.

The location is clean and well stocked with merchandise.Is the person that assisted me in the hardware section was not as knowledgeable as I had hoped however he was courteous.

I asked where something was .the employee said she did not know what that was and went back to what she was doing. Recessed can lights . She was working in the lighting dept . Typical for lowes

5 stars for the ridiculous deals on outdoor living related items right now. Lowes are always kept in pretty good shape but like most big box hardware stores, finding assistance can be difficult depending on the day. Even when you do find help, you may struggle to find the person with the answer(s) to your particular question(s).

If you are in the market for paint and need guidance, ask for Cesar or Claudia at store 0615 in Alpharetta . These two went way above and beyond to help us after another Lowes location mixed our paint incorrectly and offered no help whatsoever.It took them awhile to figure out where and why the color turned out so wrong, but they were determined to get it right.We cannot thank Claudia and Cesar enough for their help and determination to fix our issue !!We will gladly drive the 50 mile round trip when we need paint again.

This Lowe’s has great parking for contractors and is really easy to get in and out with a truck. The people are friendly and there rarely is a line at the contractor checkout. Lowe’s has a better selection of trim as well. If you need help loading materials,someone is always there to help. If you are making the decision of going here or Home Depot, come here, it is better!

Overall Lowes is a wonderful store, but Im having a very difficult time understanding how every Lowes in the area has a glass cutter that was either taken down because of COVID19, is dull and can only cut plexiglass, or isnt working.

Wheres Lowes experience Ive ever had went to the plumbing section plumber had no idea what kind of pipe I was looking for or what it was for did not seem knowledgeable at all took me 20 minutes to find him went up to the service desk waited 15 minutes nobody helped me walked out I stopped going to home Depot for this

Worse customer service ever. No one answers the phone when you finally get customer service. Then she is rude and could care less if you get an answer to your problem. Once I got a call back from the department and floor manager, they were very nice. But you have to get past the b____ at customer service.

Suppose to recieved a delivery 6/17/202q. Its now 6/21/2021 and I have not recieved my delivery or any emails keeping me abreast. I called and Charlie (Im guessing the logistic manager) was to busy to rectify the problem at hand. First and last time ordering anything from this Lowes location. Probably my last giving all the bull**** I always get from Lowes.

Wow this manager is absurd. I bought an inflatable snowman that had nothing inside the package but a piece of concrete and went back to return it. The manager came out and told me he would not “take this loss” and refused to give me a refund. He yelled, was rude and unprofessional. He talked over me and became irate. I have never been treated so terribly. I was shocked. I went to a different Lowe’s in Johns Creek who were extremely nice and empathetic.

Very disappointed in the Door department. Have been waiting on a quote since measurement visit was performed almost a month ago, which is something that you have to pay for. Keep being told on the phone and in person multiple times, even today, that “someone will call you today by noon”, and still nothing as of 5PM.

They had everything I needed and was in and out quickly.

One of the worst stores Ive had to deal with. My order was supposed to arrive on May 10th. Its now the 22nd and nothing. On top of that, when you call, they immediately throw you on hold and then dont answer for more than 20 minutes.

Very shabby store. Very few employees working and those that were there ignored customers. Looking for hot water heater. Price for installation $999. Insane!! Employee taking care of us completely lowered his mask - for those that care. We wont be going back to lowes

So many employees show little or no interest in helping you.

Go to the home depot a little further down the road....much more well run. Individual working customer service at the counter didnt know how to do customer service functions. Paged a manager 3 times to the counter and no one showed up...eventually just left after standing there for 30 minutes not being helped. Guess I will have to try again another time when a competent person is manning the counter or the manager decides its worth it to help a customer.

Always Good, very helpful, very pleasant customer service on a return....

No one answers phone. Told the associate we wanted to purchase over $3000 in appliances and still would not get anyone on the phone.

Denis was awesome. Very helpful.

We made a quick run to Lowes for some lawn care tools and other materials. They had most of what we wanted. Products were displayed in an orderly fashion which made selection quick. Check out was also quick. All employees wore masks as did most customers.

Good value on most items. Clean and bright. Dog friendly.

Very, very slow. As if only one person was working. Made me late for my chemo appointment. I had 20 minutes to spare. Smh

Lowes is my go to home improvement store but lately I havent been very happy with my shopping experiences. Over the weekend I purchased 25 bags of Mulch and 10 bags of dirt. They guy at the checkout could not figure out how to apply my 10% coupon. After several minutes of struggling and an ever growing longer line behind me I finally told nevermind. I have a smaller suv and it took me a couple trips to the store to pick up all the Mulch & dirt. The guys in that areas were so busy playing on their phones I couldnt get any help. The last trip of the day I had to go inside the store to get other items and hoped I could use my coupon this time. There was 1checkout line open and about 10 people in line. This is very common with this store!!!!My thoughts1. Train the cashiers to do basic functions. Having a coupon does no good if you cant use it. This cost me more than $10.2. Service is important.3. Lowes is behind on technology by not having self check out. This would also free up cashiers to handle more complex transactions.

I like their plants

We go to Lowes for higher quality goods. Its the latter of good, better, best when it comes to home improvement stores. Still much less expensive than specialty stores but good enough to walk out knowing we bought quality, even if it was a tad more expensive than Ace or HD.

Went here with a friend. We like walking around the store.

The best place to shop for home improvement items!

Since this is 2020, everything must change. We needed 60 watt candelabra bulbs. Were in neighboring town and drove by another Lowes location. My lovely wife suggested we stop. Myself, being smart, knowledgeable and a man said, no, we will stop at our regular Lowes and Ill just run in, the bulbs are right in the first aisle, straight ahead, just as they have been for last 15 years. Boy, 2020 strikes again, low and behold Lowes moved them 4 aisles away. Felt really dumb since that loving wife of mine wouldnt stop giggling at me. Otherwise, new bulbs replacing burnt out ones, so life is brighter in our lives today! Thanks Lowes.

Today I had the worst experience at this Lowe’s store. After 3 visits to the store in 10 days, I was told to come because a truck was coming with mask. Today I thought I had finally caught them in stock. I asked in the paint department as I have been doing and to my surprise the Lowe’s worker said yes we do. As I walked with her two where they were she handed me a pack. As I was checking out at the service desk with my other item, a work order for an installation the service desk cashier says, oh we have mask now, your lucky. She began to ring me up then said, oh I can’t sell you this mask. It says I can’t sell this! WHAT, HOW CAN THIS be correct. I asked for a manger, and he comes and says no, we can not sell this to you. With that I canceled my entire order. I told them if you can’t sell one of the items I want then don’t sell anything to me. That’s terrible customer service. How can you not sell what you sell and I‘m holding It in my hand. Sounds like any mask that come into that store is for EMPLOYEES ONLY. I think it’s time to find me an ORANGE APRON. Shame on you Lowe’s!

No one around to help. Spent 40 minutes looking for something the website said was supposed to be in the store (no indication was given on the website WHERE in the store to look, by the way). Customer service was predictably useless

Nicer than Home Depot but lacked updated modern state of the art inventory in kitchen/ bathroom fixtures

Arlene, our appliance sales person, was wonderful! She even called after I left the store to tell me I needed to purchase one more item for my installation!

No electrical ring terminals. Lame

I went to get orange cones for driving lesson and they had them

Very attentive and eager to assist. Will most likely be returning to this location in the future.

They were very patient while helping me find just the right bathroom vanity

Kevin was an AMAZING sale specialist! He absolutely helped me and my twin out the most ! He was well informed and friendly. Thanks Kevin !

Couldnt find right size air filter. Employee walks by and says can I help you? I told her what I was looking for and she said if they had them they would be in this general area. When asked if they carried that size she said she didnt know, but she wished she could help me ( apparently as long as it didnt require any effort...)Mentioned experience at checkout and employee said well we try....Tried customer service but she picked up phone when I got to counter and said she would be with me in a bit. Waited a bit then told her I would go to Home Depot....from now on.

Good customer service 👍

Very nice people, and great selection of tools and appliances.

Lady with tattoos on her eyebrow was awesome great customer service

I like lowers because sometimes they have a lot of broken bag for only a dollar per bag Much better than home depot because home depot does not sell you the broken bag

Walked around store for 30 mins unable to find assistance. I was able to get a vendor to page for help that never arrived. Nice place to east time in.

I always enjoy shopping at Lowes. 10% military discount and good products. Friendly and helpful staff. A little shacky on enough staffing at checkout.

Very helpful staff and the premises are well kept.

The worst customer service ever. They don’t answer the phone and they never help you. Never go there. Terrible.

I have been a long time advocate to shop at Lowes over home depot for decades. I have been shocked, and disheartened by my last big transaction. We moved my mom to GA and got a house big enough for the whole family. This was a big move so things were planned out. On black Friday mom and I found a refrigerator for both of us, and a washer,dryer combo with pedestal. We signed for the house on December 9th. We had set up delivery for the 10th. Unfortunately, this was not going to be the great experience that I was expecting. It is now January 7th and I still dont have my permanent refrigerator.

I drove to this store since another store indicated they have an appliance I needed. They verified theres one in inventory - so I placed the order. The next day, I called installation since I never got a call for an installation date/time... they indicated the personal there changed the inventory to none. I called the dept to verify. The girl said shell check & will call me back. 2-3 hrs later, no calls. So I called them again! Was told that girl left & not sure she was coming back later that day. But someone else checked & theres 2 in the back! In the meantime, other depts & customer service do not answer the phone all day. Cant get help!!! Stay away from this store!

Website states they carry what I needed. Staff directed me to the aisle where item was supposed to be. Wild goose chase. Left without a purchase.

Its was greatService in this specific lowes is great...Ask for NED he is a great guy!

This store has 2 definitive sides. If you are on the building materials side and check out on that side near pro services you are good, the people working there are always on their game and you will be in and out in no time. If you go to the other side or the garden center, god be with you. That side of the store is a train wreck. No one knows what is going on nor are they able to offer any kind of help. I have never seen the garden center have more than one checkout open even during peaks time/seasons.

I felt saved visiting that this location. It also allows you to in-store pickup or curbside pickup. this location also enforce the use of face mask.

It helps that I went later in the day (8pm) and it wasnt crowded. The staff are all very helpful and accommodating.

Slow no one wants to help u..and if they do they dont know anything..it was actually torture..

Lowes We are waiting on your response as to how you are going to refund our money for a counter top order that has botched from the beginning on your end. The associate that was scheduled between 12-4pm didnt show up until 7pm. Then we had to sign additional paperwork and pay more money before your team would start our order. Now we find out yesterday that not only were you going to try to charge us more money, our order was still being sat on while nobody attempted to contact us to try to get final information. We were told two weeks ago that our project was started...Nothing has been started, you are holding onto over $2,000.00 for wrong paperwork and missteps from your team. We want our monies back in FULL! There is no reason that you should be holding our funds any longer. I told your associate to stop all attempts to salvage this sale as no installation date could be guaranteed, the Purchase Order still wasnt completed as of 5pm last night. We want a full refund NOW. Anything less is not acceptable! The mere fact that you have now further elongated an ongoing renovation due to leak damage in our home is making it even worse. I do not want anyone affiliated with your company anywhere near my home. I expect an answer immediately as we have texts and message from your team falsely telling us that our project was underway. You are now fraudulently holding our funds.

Had a long wait for a manager to do an override. Otherwise OK.

The Ppl There are great. There is one guy name Chris and his attitude and appearance are not professional for his job.

Good selection of appliances at this location.

Always short staffed. Prepare to wait in long lines at any time even off hours. Staff isn’t very pleasant or helpful either.

Good store. Most customers with no mask, not good. Freaked out!!!!!!!

I need a lawnmower, and since I was told it would arrive within two days, I decided to order online. It is now two weeks later, and the lawn mower still has not shown up. When I called customer service, I was told that I cannot cancel the order because they shipped it to me. They placed a tracer on it, and promised a follow up. Still nothing..... When I call customer service, I am placed on hold so long (third time now), that my call is dropped. I understand these are difficult times, but wow.... they seem to not care at all.

Wonderful experience

Great tile cutting service! Was able to finish my back splash project with ease!

Well stocked store friendly helpful people

I was in the Store for a Key Copy But, Waited on Aisle 15 for help and Ask 3 Employees who call for help but no help came. After 15 minutes I left

Nice store with nice people. They have a good stock of peel and stick tile while home depot has none.

The only issue I had a man in appliance dept told me they didnt have the parts for a dryer i bought on line which was a dryer from lowes all i needed was a electric cord dryer vent i found it myself then I asked a girl about vent and electric cord she was very helpful girl was great at ck out

1. Mari, cashier in the gardening, is the most helpful and knowledgeable employee. All five stars are hers.2. Not that much luck in lumber department though. Purchased just one third of needed deck boards because of its low quality.

Helpful staff. Clean. Clear isles. Plenty of inventory.

Always a good experience! Customer service A+

Good prices, good products, good people working there.

One of the worst Lowes I have ever dealt with... honestly horrible the person on delivery only answers the phone once in a while, and she will act like she is doing you a huge favor... have been waiting to hear from my delivery all day and no one pick up the phone in that store. get your appliances somewhere else. I wish I had went with Best Buy

Went in looking for lighting something with good illuminating effects.Got there at a good time, I think other wise I would’ve had to wait for help for a long time.Gentleman I spoke to was very helpful and informative...he suggested a product that is very satisfying so much so I went back and bought another.Thanks Lowes Home Improvement

A great store for my home improvement projects.

Their delivery service sucks, I bought a freezer because I need it, the saleswoman assured me that it would arrive the next day, now its 4 days and nothing, I call customer service and they tell me that it is not in the system, their service is terrible, I put a star because not there less, and it is not the first time that happens to me, terrible service

You know the thing about lowes is that .. ubuy.me

Nice selection of vegetables and flowers. Associate Donald was quite helpful in pointing out items I was looking for.