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Jon Jones - State Farm Insurance Agent
4005 Nine McFarland Dr Ste 100, Alpharetta, GA 30004, United States
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Na
Review №1

Great people who really care! Wesley is the man to talk to who will guide you through the process and give you the real information you need for your insurance needs! they beat Geico for me by 20%! Now all my insurance is with them and couldnt be happier!

St
Review №2

I was responded to quickly and efficiently with a quote and application for term life insurance which was a very good value.

Dr
Review №3

I have had a great experience with Jon’s office. When I started using Jon as my agent it was simply because it was close by for when I needed to go into their office. Everyone on his staff has been great to deal with, so when I moved and was no longer in driving distance of the office I didn’t switch agents. When I recently went over parts of my plan with Bruno, I mentioned this to him and what a great job they all do. I have never had to talk to Jon directly about my coverage plans, because the staff has always set me up with exactly what I needed in a very timely manner.

Jo
Review №4

I was with Geico for 15 years and was nervous about switching companies. Jon Jones and his staff made it very easy for me to make the decision. They explained everything in detail, made sure I was getting the best rates, and overall very processional and welcoming. Anytime I have a question and contact his office, the office staff is just AMAZING!!! They are so friendly, knowledgeable, professional, and go above and beyond to assist me. I am now moving to Florida and not happy that I have to switch agents and office staff. Jon Jones and his office staff are the BEST I have ever worked with. I highly recommend doing business with him. Keep up the GREAT work team!!

Pr
Review №5

Very helpful!! I would recommend this office 100%

Je
Review №6

Glad I made the phone call to this agency. So thankful to speak to Wes. He was very professional with great customer service. He was very knowledgeable and answered all my questions to see what coverages would work best for me.

Jo
Review №7

Wes is the best around!! Not only do I use him for my professional references but also personally as well. Wes walks through all options and discusses everything while asking what makes sense for you as the homeowner. His continual follow up and being available when you need him sets him apart from the rest!

Co
Review №8

Bruno was great to work with! He was very responsive and personable. Was able to get us our home and auto insurance quickly and got us the best deal for the best price and the best service in comparison to speaking with other providers. Highly recommend!

Ma
Review №9

Weve been with Jon Jones for about 8 years through multiple homes, cars and boats, life insurance policies and life changes like kids. Through it all they have been a partner. In a world where it feels like a miracle to speak with a human, they are a people first business. Yvonne and Liz know exactly who we are and what is important to us. Would highly recommend to anyone who values a high-touch approach.

JZ
Review №10

Craig Bansbach has always responded quickly to my questions and concerns.

Ke
Review №11

Lewis helped me better understand my life insurance policy options. He was very helpful, knowledgeable, and responsive.

Je
Review №12

I have personal and professional policies at this agency. Everyone has gone above and beyond to make sure all of my insurance needs are met. I am so grateful and appreciative for their time and efforts!

cn
Review №13

Bruno Surdo was the agent helping me. He made everything simple by explaining and facilitating. So far i am thrilled with State farm thanks to him.

Ch
Review №14

It was a pleasure working with Bruno Surdo. He made the process of getting homeowner insurance and transferring car insurance seamlessly easy. I would recommend him to anyone I know.

Al
Review №15

I have been working with Jon Jones State Farm for several years and actually send my clients to them. I work personally with Bruno on Jons Team. I have actually met and gotten to know Jon personally. He is a class act in all he does. Jon has an incredible team because Jon runs a great business, cares for his people, operates with honesty and integrity with all he does. Bruno personally helps my clients. I wont refer a client to someone with my personal approval of them. My business is 100% relationship based and I have to know my clients are treated like family and taken great care of. I hear nothing but great things consistently from my clients that Bruno helps. There is nothing better than when someone calls you and thanks you for introducing you to their new insurance guy. A new trusted friend in the Insurance field. I like knowing I have someone who understands long term relationships in the community and with people. It is the best business to have if you truly care about the people and want to make an impact around you. Thank you Jon and Bruno for being a part of my trusted business partners and serving my mortgage clients insurance needs. Alan Christian Mortgage Team. Roswell GA. #AlanChristianMortgageTeam AlanChristian.com Licensed in GA, FL, AL, TN, NC.SC. FL. No, this was NOT a paid or good ole boy review. If you ask me to do a review for money, you just lost all credibility with me. This is a Real, Raw, and Honest Review.

Me
Review №16

Moving from Arizona to Georgia there are so many things that have to be changed and taken care of. Craig at Jon Jones State Farm office in Alpharetta, GA was so helpful getting these changes done. His customer service and promptness is awesome. He made this process go so smoothly and was so helpful with all the changes.

Ni
Review №17

Bruno was absolutely amazing to work with! He was very knowledgeable and explained everything to me! This is my first time being with State Farm and now because of Bruno I am a State Farm customer! Bruno was truly exceptional to work with! Thanks Bruno!

So
Review №18

This note of appreciation is from Elizabeth Stenger. I was searching for new auto insurance & filled out the State Farm application & Jon (Bruno) emailed me back & then we had a phone conversation. This man is a SUPER salesperson! No pressure, he laid out all the details, helpful in every detail. He was patient and courteous & I am truly impressed with his mannerism giving me all the answers I needed. Bruno is an asset to your company full of information, patience & courteous. He made my transition so much easier..(give him a raise)or at least a Gold star. Sincerely Elizabeth

me
Review №19

These folks didnt care about my mom! Cancelled her golf cart policy cause they didnt have, or more likely they failed to obtain, specific information. Instead of calling, it was mailed to her. Quite a shock to both her and I when we read the correspondence. Craig was horrible. Do yourself a favor and go somewhere else.

Kr
Review №20

Very thorough and make sure you grasp everything about your coverage without making it confusing. Always friendly!

Mi
Review №21

I’ve been a customer of Jon Jones State Farm Insurance office for 3 years and they are very responsive and helpful. Recently, I’ve worked with Bruno Surdo, who helped me customize and set up a homeowners insurance policy. After the initial video call, Bruno proactively followed up to make sure all of the discounts and changes have been properly applied to my auto insurance policy. Highly recommended!

B
Review №22

Ive been with State Farm over 20 yrs many Agents from different states I have moved to.Bruno by far has been the only one that I know has my best interest. He is not only professional and knowledgeable, he also gives you great advise on your insurance plans. Definitely will recommend him.

He
Review №23

Bruno Surdo is by far one of the most empathetic, kind and responsive professionals that I have had the pleasure of knowing. He helped me navigate an unknown road when my mom passed, walked me through creating a life insurance policy that would most benefit my family and as if that wasn’t already enough, he created home and auto policies that allowed my family to have more financial freedom. I am so thankful for Bruno and for everything he has done for us.

Sh
Review №24

Bruno Sardo has been awesome to work with. We had been with USAA for over 20 years and saved a bundle on our home & auto insurance. We are now working with Bruno on adding a business vehicle as well. Super experience!!! Keep up the great work.

Th
Review №25

This is for people in their early 20’s like me.  The last thing I want to deal with is understanding car insurance and stuff. But I know I have to have it.  Wes Partain was cool.  Really nice and made it easy to understand why we need the coverage we do.  My girlfriend’s car was totaled and as soon as I we find a new one for her we are calling Wes.  He is a straight up guy.

Mi
Review №26

I love this StateFarm location and Craig is very attentive. He is professional and always willing to help. He will even work with you after hours to make sure your questions are answered and your needs are met. He checks in just to see how you are doing and to reevaluate your policy. The customer service here is phenomenal. I would highly recommend them.

We
Review №27

Knowledgeable and professional, quick to respond. Agent Bruno Surdo is awesome at finding the best coverage for me to help expedite the closing on my home purchase and switching my auto insurance. I am very impressed with his knowledge and thoughtful recommendations. In addition, Bruno is an excellent communicator in presenting the options and cost benefit. I highly recommend him without hesitation.

Lu
Review №28

Bruno is always so responsive to our needs, and stays ahead of the curve anticipating our upcoming needs. He has our best interest in mind and is incredibly dependable by providing immediate feedback to us by email and/or phone. Its a pleasure to work with him and State Farm.

Gr
Review №29

With our recent relocation from out of state, Craig has done an excellent job with transacting our new homeowners policy, transferring my existing coverage, plus adding a third auto policy to the mix. He is prompt and responsive to addressing all concerns, explaining how things work, and is a pleasure to deal with. I have been a State Farm client for 51 years, and given to their level of service, integrity, and competitive rates, I count myself among their many satisfied customers.

Jo
Review №30

Craig was very courteous, knowledgeable and helpful in regard to helping me understand my insurance policy.

Ci
Review №31

We have had John Jones State Farm for over 10 years. They cant be beat when it comes to customer service, great rates and quickly resolving claims. John Jones goes above and beyond for their clients.

Ja
Review №32

Bruno, who represented Jon Jones, was professional and friendly. His concern was more saving me money than just making a sale. I appreciated that.

Al
Review №33

Bruno was a pleasure to work with! He provided us with amazing customer service. He was patient and trustworthy throughout the entire process! We were 15 year members with progressive and we are now new members with Statefarm! Our rate is lower and we have more coverage! I couldn’t believe it! Thanks Bruno!

jo
Review №34

These guys are great. Knowledgable and responsive. Working with Bruno was very easy.

Di
Review №35

I have recently changed my car insurance over to State Farm because of the great service and value that Evelyn has provided! She has been friendly and helpful this whole time, all while saving me a lot of money and increasing coverage for my car!I thought changing insurances would be a headache but Evelyn made it super smooth and seamless.I would recommend anyone to contact her !

Mi
Review №36

After getting a ridiculous auto insurance increase from a well known company (despite 15 years and zero claims with them) I asked Bruno at Jon Jones for a quote since they hold my home owners insurance.He cut my rate for even better coverage by more than 40 percent - I was getting ripped off and didnt know it.Bruno was easy to deal with and the whole process saved me literally hundreds of dollars a year - even got a home owners premium discount as well. Highly recommend.

Ch
Review №37

Bruno Surdo provided excellent customer service from start to finish in assisting me with my needs as we were transitioning our residence from Southern California to Georgia! He is knowledgeable, curteous, kind and caring! It was such a welcome change from what we have previously experienced! He was just what we were hoping for! His follow up has been exceptional! Thank you Bruno, you are awesome!!!

Ni
Review №38

Bruno was very helpful in taking care of adding a vehicle and an individual to my policy. He also gave me some great insight on changing over a vehicle and policy for my son in the future.

As
Review №39

Bruno is very personal & helpful! I really enjoyed working with him!

J
Review №40

Bruno was an incredible help in my home search! He went over and beyond being just an insurance expert. He was able to check my soon to be home for previous claims before I placed my offer, and an expectation of my home insurance cost/coverage before placing my offer so I had a better understanding of my new upcoming expenses. He truly feels connected to the experience of you being a home owner and sets up what I expect to be a great relationship for years to come.

Th
Review №41

Bruno Surdo was personable, professional and very knowledgeable. I was inquiring about a type of insurance I’ve never used before. He walked me thru the process, made recommendations and I had a new policy within an hour! I have been with State Farm for almost 27 years and it’s this type of service that keeps me on board.

A
Review №42

Im not a person that usually gives reviews, but I just had to this time because working with Bruno Surdo was terrific! He was extremely professional and friendly. He makes you feel comfortable right away. I definitely would recommend Bruno to family and friends along with the rest of the staff at Jon Jones State Farm Insurance company.

Ka
Review №43

I worked with Evelyn she is kind, professional and knowledgeable. This is my first time with State Farm and she made me feel comfortable and welcome. Evelyn was very thorough and she answered all of my questions and concerns in a calm, understandable manner. She went beyond my expectations and I truly feel lucky to find an agent with her skills and so kind.

Sh
Review №44

Great service and very responsive!Great people to work with!Highly recommend!

Os
Review №45

Evelyn Luna, account representative, was the most professional person I have encountered in a long time. She assisted me with starting our policy again with State Farm and she offered a lot of advise and suggestions to get the best rates for our home and car policies. Thank you Evelyn for the polite conversation and down to earth positive views on life. You are an asset to State Farm. Thank you for your smile during our conversations.

An
Review №46

Bruno was very helpful and knowledgeable on the coverage we needed for our business. Get information and follow up.

S
Review №47

Shemika S.- My husband and I wanted to purchase life insurance, but wanted it to be a simple process. We are fortunate to work with Bruno Surdo. He is patient, thorough, and wonderful day explaining everything! He answered all of our question as well! Can’t say enough great things. Our entire experience with Bruno Surdo was excellent and I highly recommend working with him!

Ch
Review №48

I had the pleasure of working with Bruno Surdo at State Farm. He was very professional and helped me resolve all of my questions. If you need insurance, I would highly recommend giving Bruno a call.

Do
Review №49

Our home was hit by a hail storm that damaged the roof. Upon contacting our agent at Jon Jones, we got recommendations for several roofers including one who was especially recommended with a specific person. The speed of service and the several follow-ups during the claim process was above and beyond what I expected. Jon and his staff are superior. If you need a good agent on your side when you have a loss, Jon Jones State Farm is the agency to get.

Le
Review №50

I switched companies & loving my saving and awesome Customer service!

Ta
Review №51

Great service from a great team!!

Am
Review №52

The people in this office are great. Dennis was able to answer all my questions and did so in a very timely manner. It’s nice to be able to speak with an actual person and not just a recording like most places. They make sure to take care of their clients.

No
Review №53

We loved working with Bruno to get us our new homeowners and auto policies after moving to GA! Bruno was very knowledgeable and professional and made sure to get us the coverage we need based on our needs. We received the best rates around! Highly recommend this office and team.

Ga
Review №54

Evelyn Luna helped me with setting up the right auto insurance. She was very kind, helpful, polite and so easy to work with. I strongly recommend anyone seeking help with home or auto insurance to work with her.

Ti
Review №55

Bruno with Jon Jones State Farm gave me outstanding service in establishing our home and auto policies. He made the insurance part of our move very easy. Thank you for your prompt service and attention to detail. We look forward to working together for many years.

Ke
Review №56

Always have taken care of me with my home and auto insurance ! Great place and people to work with.

Sh
Review №57

We have used Jon Jones State Farm for years. The team is responsive, professional and great to work with.

Je
Review №58

It thankfully is not often that I need to reach out to our insurance agent. Last week we called to talk through adding a vehicle to our policy. Before identifying that we were current clients, Yvonne answered the phone and was very kind and helpful getting the information we were looking for. Her kindness and professionalism is one of the many reasons we continue to due business with Jon Jones and State Farm.

Co
Review №59

I have known Dennis for approximately 10 years and he has always shown an excellent work ethic and honesty in his business practices. He is always known to go the extra mile for his customers and always worked diligently to assure the complete satisfaction of his customer base.

J
Review №60

Dennis Holland... aka The Man, The Myth, The Legend. Dennis is the epitome of a professional and someone that cares deeply for his clients. Couldn’t be happier with everything! Thanks man!

Kr
Review №61

Switched back to State Farm after a couple of years away. Grass isnt always greener and Bruno was very helpful and easy to work with!

As
Review №62

Dennis is extremely professional while being straightforward, helpful and compassionate. I highly recommend his services!! Thank you ❤️

Li
Review №63

Jon Jones office is top-notch! Yvonne - who answers the phone is amazing - always friendly, helpful and fast when I need something! Bruno Surdo, my current contact there has been a wealth of information and so very helpful. He has been very responsive to every need we have had! He is an excellent addition to the office! I cant say enough good things about EVERYONE that I have ever worked with at this office.

St
Review №64

Been shopping different insurance companies since we aren’t happy with current provider. Been speaking with Bruno who took time to explain the products and services offered by State Farm. Very knowledgeable and professional. Returns calls right away. All the staff we spoke with was kind and helpful.

Ma
Review №65

Representative Evelyn is the best, she takes her time explaining everything. Her professionalism is exceptional. She’s very knowledgeable and answered all my questions.

Pa
Review №66

Very professional! Dennis was wonderful to work with and very knowledgeable. He helped ensure our family is insured correctly.

Je
Review №67

I’ve worked with Dennis at Jon Jones SF several times over the years, first on renters insurance and now working on home and auto. Each time I speak with him he is always polite, takes time to listen to what I need, and then offers me several different options. When I had to file a claim Dennis helped walked me through it and answered all my questions. Never pushy and never in it just to close a sale. Thanks for all the help Dennis!

Je
Review №68

Kind, professional and knowledgeable. Been with State farm many years and moving to area. Bruno was very thorough and professional and answered all of my questions and concerns. I truly look forward to working with him and the team!

La
Review №69

Bruno Surdo was a treat to work with in securing new policies for my two vehicles.His clear and professional command of his craft made completing every task involved simple.I felt totally at ease and happy that he was definitely working in my best interest.I will confidently recommend his skills to all those with I come in contact!

Dr
Review №70

Yvonne is amazing. She is calm and provides information in an understandable manner. Though its never fun to have to file a claim; Yvonne made the process so much easier! I am fortunate to have had the opportunity to work with her during this difficult time.

Kr
Review №71

Bruno surdo is great—super responsive and handles things so I don’t have to worry.

Wa
Review №72

They were incredibly helpful with all of our Property and liability questions. Its always great to know you are covered if something were to ever happen. Thanks to Dennis and his team

Je
Review №73

We worked with Dennis, who proved himself to be knowledgeable, down to earth, and absolutely willing to help us understand our goals in insurance vernacular. He provided us with multiple options for each plan we were discussing, and helped figure out what we could do budget-wise (in other words for x amount of dollars the coverage we could get) vs the template plans. Definitely recommend him, and State Farms coverage as it was better and cheaper than our previous plan!

J
Review №74

Ive never had a problem since I moved to the area. Today I needed to update my policy and Bruno walked me through everything step by step and helped me find even more discounts!

Na
Review №75

Bruno Surdo is attentive, articulate, and thorough. He represents State Farm as well as one should - better, in fact - and I am very pleased with the products/prices for my coverage needs.

St
Review №76

My portfolio was sold from Harry Hudson to Jon Jones, and the service has been terrible ever since. Ive tried on five different occasions to get a simple question about my car ins premium answered.....no response. Finally heard from Wes (who made himself out to be someone more senior) who promised to personally respond to my question in writing and follow up on a call we scheduled for 10 days later. No written response and he stood me up for our scheduled phone call. Dont waste your time with this agency.....find another State Farm office who knows how to use the phone.

Ki
Review №77

I have been a customer of State Farm for many years and stay because of the awesome customer service. I truly feel like a valued customer. Liz and Dennis are gems.

Ch
Review №78

I’ve had several interactions with Dennis, he is a great guy. Always friendly and able to answer my questions.

Fi
Review №79

I never have to wait long for a response. Bruno is incredibly kind and patient with us with any questions we have!

Al
Review №80

We have been with State Farm for a year now when we moved from Ohio. We haven’t experienced any claims - thank goodness but we have added drivers, switched cars and their response has been terrific, especially from Liz! They also linked us up to an agent in Columbus, OH for my daughters renters insurance. Very positive experience!!

mi
Review №81

Bruno was the best. Super efficient yet effective. My kind of agent. Will be coming back for life insurance soon.

Ne
Review №82

I spoke with Evelyn about a potential coverage for my vehicle. She took her time to listen to my concerns and needs. She effectively guided me through the right policy for me.I was also inclined to take a defensive driving course to lower my rate with any provider (Evelyn provided me with a coupon to complete the training for free).

Ro
Review №83

I switched insurers to State Farm at this office. Dennis and Yvonne have been PHENOMENALLY helpful. They have handled each request I have asked of them like true professionals. I would say they seem to exhibit great integrity and courtesy. They more than surpassed my expectations.

la
Review №84

Great service, professionalism and responsiveness. Ive been a State Farm customer since 1970 in 3 different states and this agency has lived up to and beyond my expectations.

Ri
Review №85

Outstanding- Best agent I have ever worked with and I have been with state farm over 50 years!

Ti
Review №86

Every time I have any question about my policy or prices, there’s always someone to answer me quickly and they keep in contact with me all the time making sure I have everything I need.

Ma
Review №87

Bruno was great! Got me the best deal possible and explained everything thoroughly

Es
Review №88

Anytime I call this office, I mostly get the same person every time. But even if I dont, anyone I speak to knows how to help me. It feels very well run and professional, and they have always been extremely polite, friendly, helpful, competent and responsive. I have enjoyed working with this State Farm office very much.

Wi
Review №89

Dennis is the best agent I have ever had! He has been extremely helpful walking me through a variety of service State Farm offers and making sure I have everything me and my family need!

Fa
Review №90

My dad and I worked with this agent. He was very professional and patient as I took some time to decide what the best plan was for me!

Ad
Review №91

Ive been with this agency for about 10 years, through several car leases and purchases with my family of four, a few house moves, lots of life changes. Every interaction, no matter who I work with, is consistently helpful, flexible, friendly, and fair. I couldnt be happier with the service and value they have provided. Any time. Every time. Thank you!!!

Lo
Review №92

Bruno did a great job helping me save money by bundling renters and auto insurance! I really appreciate his customer service skills as well.

Mi
Review №93

I had a great experience using this group, particularly Bruno Surdo. They were friendly, helpful, and responsive throughout the process. Would definitely recommend.

Ja
Review №94

Great experience with this office from the gal answering the phone to my rep, Bruno Surdo who really took the time to address my concerns and make sure I had all the information I needed to make the right decision. Hands down, great office to work with, would highly recommend the folks at Jon Jones Agency.

Sh
Review №95

Everyone at this office is extremely helpful and so friendly. I last worked with Evelyn, she responded promptly to all emails and phone calls, was very knowledgeable, very kind and helpful.

Ch
Review №96

I worked with Bruno Surdo and had a great experience! He was very kinda and helped guide me through the process and explained everything very clearly. As a first time home buyer this was very helpful.

Ph
Review №97

I’ve been working with Bruno in the past couple weeks relating to my bill and discounts. He was so helpful that he closely kept me updated with my documents and quickly solve my issuesI had great experience and I definitely will reach back to him if I have any further concerns

Ca
Review №98

It has been pleasure working with Liz McGrath regarding my insurance policy. She is the epitome of superior customer service. She is always professional and provides me with accurate and helpful information. Her response to my questions is always prompt and timely. During these uncertain times I am especially appreciative of her ability to point out any and all opportunities to provide me with discounts or savings on my policy. I highly reccommend Jon Jones - State Farm Insurance Agent.

Th
Review №99

We have been dealing with them for over 8 years now and they have been nothing but awesome and exceptional. Bruno and Liz are the best

Ry
Review №100

I worked with Bruno and he was absolutely fantastic. Responded to every question within 15 minutes and spent an hour walking through the entire Homeowner Insurance quote. As a first time homebuyer, I was very appreciative.

Information
32 Photos
100 Comments
4.8 Rating
  • Address:4005 Nine McFarland Dr Ste 100, Alpharetta, GA 30004, United States
  • Site:https://www.jonbjones.com/?cmpid=rnm4_blm_0001
  • Phone:+1 770-817-5050
Categories
  • Auto insurance agency
  • Insurance agency
  • Home insurance agency
  • Life insurance agency
  • Renter's insurance agency
Working hours
  • Monday:9am–5pm
  • Tuesday:9am–5pm
  • Wednesday:9am–5pm
  • Thursday:9am–5pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:9am–5pm
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