Its easier to get drugs then help from this place 🤦🏻‍♀️ Hope its easier for others cuz seesh.. Get it together, recovery shouldnt feel this impossible to reach!!!

I had a great fast experience, really know what there doing here. I love the option to do video groups.. Got me n and out during my scheduled intake interview In 38min

Sarah is the best counselor in the building. She makes you not want to step down for fear of missing the knowledge she shares. She needs a raise like right now, shes the reason people stay clean and want sobriety. Sarah should run the company, things might actually get done on time. Had great experience Sarah changed my life for the better. Shout out to Stephanie as well for holding down the front desk. Love you guysJonathan Sabol

Disorganized. Hated it there.

My 62 years & future depends on someone whos around 25 Decisions?Besides already seeing a shrink and a psychologist, They think there better!I rather become a junkie and die before I count on them. They are only money hungry. A doctor saw me in ER & who is affiliated with them. And now they wont let me contact / communicate with him, Not even by Email. Its like they even own him. This is why most people cant seek help. UPDATE _ 3 WEEKS Later...Wanted 152.00 before they would even talk with you. I PAID on the spot. TODAY, I got a bill from them for $152 saying no insurance.. Due: upon Receipt. greedy people who cant keep the numbers right.

Jumping through hoops trying to obtain paperwork from these people. Incredibly unhelpful

Damnnn...Thank God this place has improved/for these people:Hayley, Sarah, Diana, Danielle, David, Marcus, Francheska, Brandi, Brian, Ginny...

This place Changed my life for the better. It is possible people.

For some stupid reason they are walk in only. You dont even have the option to make an appointment. After waiting nearly 5 hours and being ignored when we asked what was taking so long we were told to leave and come back another day.We werent the only ones. While there, one person said it was her THIRD attempt to be seen there. Let me be plain here, she was told to come back another day TWICE after waiting hours to be seen. At one point we were even told we had no right to question their scheduling practices.Seriously? Is this anyway to run a business? Is this anyway to treat people who are hurting and coming there for help? How can any medical facility be so heartless as to not have the staff they need to actually do their jobs?Its plain that they do not want to have the necessary staff to deal with their work load. This shows me that their primary focus is the bottom line and not the patients they are so poorly serving.If this place is your only option and you have no choice then go for it. But if you have any other place you can go I would say to avoid Pyramid like the plague.One star is too generous for this organization.

If you want your teenager listening to adult adicts talk about their previous experiences in the waiting room for a very long time, this is the place for you.Forget about “walk in assessments”, they do not exist. Waited for 3 hours and never saw anyone but extremely rude staff.Find another place! I am.

This has to be, bar none, the most disorganized, incompetent organization I have ever encountered, I kid you not. It is staffed by young, inexperienced people who have no idea whats going on. Try speaking w any one of them by phone and youd think youre talking to a junior high student. If you are looking for help for a loved one, youd be making a big mistake. They are quick to act accommodating in terms of treatment time lines only to get the insurance money and sign up, but later retract these verbal commitments claiming scheduling error whatever that means. I can only say that these folks have a lot of nerve especially in this business where honesty, commitment, punctuality, etc is essential. Im absolutely furious that these people remain in business. They should be reported and thats my intention.

Although it is a bit unorganized, my counselor was Wendy Sommers. She was great for me. Found a place to take me full time in a short notice, and organized then to pick me up. I have been sober 1 year to date. And have Wendy to thank for that. God bless

This place is a joke! My daughter was attending the program, Dawn was her counselor. She never returned any phone calls and basically didnt provide any treatment to my daughter. My daughter used through out most of the program and despite trying to get help from her counselor nothing was done and I got my daughter into another rehab. It seemed so disorganized, the lady at the front desk is extremely rude and has no customer service skills when talking to anyone. Im amazed they call this treatment! My daughter sat in a group 95%of the time and basically says it was people talking about their day and nothing treatment related. How is that considered treatment?i also filed a complaint with insurance because nothing was done by this place! One big fat joke where no one seems to know what they are doing! I would never recommend anyone here!

So first, they canceled on me for 4 weeks because my counselor had issues then resigned, as if that wasnt a red flag then, my next counselor set me up with an appointment for the wrong day, I confirmed it was the wrong day then she proceeded to call me when I wasnt there... On the wrong day. Hmm. She didnt listen when I talked, always had an attitude and doesnt respect me. She axts like she is better than me and always has a chip on her shoulder. I want help, not to be judged. Thanks pyramid for showing me what NOT to do.

The staff are all petulant incompetent people who hold the patients in utter contempt. Drag a net through the hood and hire these arrogant malcontents and see what you get.

One of the worst experiences I have ever had. Very unprofessional and the Spanish lady at the front desk is rude and got something up her behind. Asked in on a Monday at 9am waited in the waiting room for almost 4 hours without being seen. This place should be closed down.

Rude staff.

Dont even go here, honestly.