Update: Apparently they dont care. They have not fixed any of these issues. I will be moving out end of my lease. Do not rent an apartment here unless you want to live in dirty place.S building is so dirty. They never clean the building and residents leave their trash outside even during the day. Trash guy decides the days he wants to come. Why are we paying them $30 valet trash charge? Those pictures would say more than words.

This is such an amazing apartment complex! The staff is extremely friendly, especially Catherine who has been so welcoming and accommodating. Catherine made me feel at home the minute I walked in the door! I knew this was the place I wanted to be. Warm and friendly atmosphere, great amenities, safe area, close to everything, and so much more!

This is an excellent place to live in Allen! The staff is friendly, helpful, and available at convenient hours. The maintenance crew is attentive, professional, and timely. Payment for rent is easy and simple. The apartment layouts are much roomier than you first see, especially in terms of cabinet/college space.Bottom line, this is an outstanding place to live!

Called to look at an apartment and Kim had attitude on the phone when I was asking about touring an apartment I sawOnline. “Ugghhhhh Well we don’t have anything available til October” in an attitude. Didn’t even ask if that was okay with me. Or if I was still interested in touring. Isn’t that your job. Sorry for calling jeez.

Nice place to live in your apartment, all appartments are newly built.If you are Indian and follow God then thay have Radhe Krisha temple in walking distance.Rent is also not that high.

The customer service at this complex is horrible. Leasing agent refuses to follow up with potential client.

I’ve lived here for a few years and I love it! I love my home space and the pools 😍 but the leasing agents/office staff are so warm, kind and helpful. I’ll be here for a long time!

Nice place to live

Twin Creek Crossing is a beautiful community, located in the heart of Allen . It was a pleasure experience through-out the moving process. My leasing manager Yvonne was exceptionally co-operative and understanding and made the process very simple and clear. She was very responsive both on email and calls and was always there for us to answer any of our questions.

Rent rate needs to be lowered but its a nice place

I moved in almost three months ago and when I say I feel at home, “ I Feel At Home!” I’ve been in Texas ten years however this has to be hands down the best apartment ever. Very spacious, updated, property is clean , and the staff is awesome! I would highly recommend : )

My wife and I loved these apartments. The area is very calm and clean, amenities are good, staff is super nice and helpful, everything was no more than a ten minute drive. Convenient location. Highly recommended 👍

No comments at this point everything has been great from the friendly staff to the nice apartment. Im very happy with my choice in choosing Twin Creeks Crossing.

Super cute floorplans and wonderful leasing staff! When my car was accidentally towed they made sure to fix their mistake and did not charge me! Love the pool and the space! Well taken care of and quiet.

Very prompt service and attentive staff - wonderful place to live. Great maintenance personnel and Christine at the front office is superb. Highly recommended.

My husband and I have lived here since Sept 2018. We have mostly enjoyed our time here with little to no problems.However, we are building a house and it will not be completed until October or November due to the COVID-19 Pandemic and all the delays that has caused. I contacted the office to see if we would be able to keep our same rate for just an additional 2-3 months, the office manager seemed very optimistic about this being an option. But I received a call that the owner refused to work with us and will be charging us an additional $300 a month while we wait for our home to be ready. Its sad that this apartment values its money over the lives of its tenants and any hiccups that come with a GLOBAL PANDEMIC.

I moved in these apartments couple of weeks back from out of state. These are brand new apartments with excellent layout. The amenities inside an apartment are nice and luxurious. Balcony is good spacious.The community here is very nice and real quiet. Apartment complex is neat and clean. There is good play area and mini golf for kids. The pools are nice and well maintained.Staff is good and friendly as fast as my experience .It is convenient location for schools, shopping, restaurants and near to US75 which make comfortable daily commute to work.

We loved living at Twin Creeks! We lived in our apartment for almost a year and a half. The apartments are beautifully outfitted—granite counters, stainless steel appliances, and brushed nickel fixtures. We lived in a B3 unit and absolutely loved it.The office puts on fun events at least once a month, and the pools are SO nice. We loved living off the city of Allen bike trails too. It’s a really quiet complex, as far as apartments go! The construction is not as robust as those with concrete between floors, so if people walking will bother you, you might want to try for a top level apartment. Parking is a little tight in some parts of the complex, but they usually run good specials on reserved spots.The staff is probably the best part about twin creeks. Joey and Christine have been at TCC since before we even moved in, and ALWAYS were kind and helpful when we went into the office. The property is beautifully maintained and SUPER convenient. I’ll miss living here for sure!

My stay with Twin Creeks has been nothing less than amazing! The staff is very friendly and professional! Yvonne has taken care of any needs and concerns Ive had since the day I moved in, Thank you! Thanks to the entire staff

My roommate and I needed to find a place quickly and decided to move here on a whim and it turned out amazing! The women in the leasing office are so incredibly helpful. We live in phase 2 and we’ve never had any issues. The only slight inconvenience is the mailing address being different than your actual address. There’s good parking, no bug issues, updated apartment appliances, right next to 75 and a few minutes away from Sam Rayburn Tollway and 10 - 15 min away in every direction from shopping areas. So glad we chose this place!

I absolutely Love this apartment Community. My parents recently leased an apartment here with the most patient and very helpful associate Joe. The associate was full of information and very helpful to my parents. Joe, knows the property very well, and knew what we were looking for. Amanda, has been very helpful as well on Joes days off.The apartments are clean and very luxurious. I will recommend this property to friends. Go JOE you rock!!

Im moving to Twin Creeks next month. Its a great location and right by the Allen trails. Beautiful pools and wooded areas around for walks, biking or running. Yvonne has been great and extremely helpful. Im so excited about my new apartment. Cant wait!! Not to mention stellar school district.

My boyfriend and I have lived here for two years and will definitely be recommending our friends here if they are looking for a place to live! Such awesome staff and really good rates!! So much space for less money than any of the other apartments around!

My boyfriend and I have lived here since July of 2017. This has by far been our favorite apartment! We love the community and our floorplan. The staff is top notch and super nice. Maintenance has always been quick to get things done as well. We highly recommend Twin Creeks Crossing! It’s an awesome community and the location is great. Sadly, we won’t be renewing our upcoming lease, ONLY because I got a new job in Rockwall and we’ll be moving closer. If I could take this apartment and staff with me, closer to Rockwall, I would! I’m truly going to miss living here. Thank you so much to the staff for doing such an excellent job and being amazing!

This is by far the best apartments I have ever lived in. We lived here 2+ years. The staff does a great job of keeping everything clean and is very responsive when you need them. Maintenance will most always show up to your door the same day you call them. Christine especially is a rock star! Would highly recommend.

I moved in about a week ago, and would like to thank the wonderful staff at this community. There customer service has been immaculate from the day I toured the community to present day. Let me tell you, I am all for customer service regardless of the price, and look of a community and if youre like me, you will absolutely love it here. If customer service isnt a big deal for you, let me also add that the apartments are beautifully structured with a modern design, and up to date appliances. I hardly hear my neighbors and maintenance is super quick. Ive lived in several complexes and so far this one triumphs them all. Thumbs up to Twin Creeks Crossing you all ROCK!!!! :) :)

We appriciate how prompt the technicians and management with every request we have had so far.

I absolutely love living here. I wish there was a dog park because there are so many dogs and mine would love to play off the leash! But I her there is one coming in the ext phase. I know there have been some construction issues that typical for any new build I would imagine. I have not experienced any issues. Love the staff, love the property. Feel very fortunate to have such a wonderful safe place to make a home in after living in a house for 13 years. The layout is wonderful, I have a great view, and if I ever need anything, the team is there to help!

Twin Creeks Crossing is a good place to live. The craftsmanship in the apartments is great and the amenities are nice too. If any maintenance needs arise, the custodial staff are more than willing to assist in a timely manner. Waiting for summer to return to lounge at the pool. There are always a few individuals to ruin things for everyone, but you will find them everywhere.

Great video

2 bikes have been parked in front of building B forever (pic attached). The owner has a garage and still uses this FREE spot, along with another FREE spot for his Toyota Tacoma. Whats in his garage? Another bike that he works on. He has plenty of room to move in his truck and these two bikes. This is really annoying, being that free parking is very limited. Can someone please help?! This is unfair.*Update: The issue was resolved quickly. Thank you.

Love the place with a good customer services . Chirsten.P is the best manager i have met her. She is very nice friendly fast respond very helpful Amy is very nice and the Manager is nice too. I am so happy and glad to find my home best place to live with very friendly people at office Thank you so much Chirsten and all teams this Apt. Keep it up guys your the best. Best regards Homira Yaqubi

Wow wow. I have lived in a few nice places but this apartment complex here is by far the best. From the managers, front desk associates, janitors to the maintenance guys. they all have been nothing but kind. The community here is beyond friendly. aw and lets not forget the Wednesday night boot camps they heave there. if you are looking to get into any type of shape you might want to go check that out and its Free to you!!! So glad I chose this place and so should you if you are in the market.

I love my phase 2 apartment. It was brand new when I moved in. I enjoying living here. Reason i am giving 3 star not 5 is their customer service is horrible. They barebly answer phone calls. Even if they do they are not helpful. When ever you ask for maintenance they will say we will do it in 1-2 days. I never heard from them they will do it today. Once it went past a week called Crystal she said there is no service ticket and she was the one who told me she opened a service ticket they will be there in1 -2 days. They need better customer service skills or new trained employees.

People park wherever they want... they don’t do what they promise from the start... we pay so much money and this place is not meeting the standards they promised. Do not recommend and will not resign a lease

Best place I have lived, moved out and then back in 6 months later. Office staff is amazing.

I am truly amazed by the customer service JOE provided for us when we first visited very professional and attentive he Was quick to answer all our questions and concerns even when my husband couldnt decide which apartment to choose from he was patient enough to show us multiple floor plans and went over and beyond to help us choose our perfect home. I ABSOLUTELY LOVED MY NEW HOME ! It has everything we were searching for brand new apartment, high rise ceilings, convenient parking and spacious balcony the staff is amazing and the pool views are gorgeous My husband and I definitely plan to stay here for a while.

Hello I just want to say that we are happy to live here. The only negative thing Ive been notice since we move ( 3 months ago) the few times that we request Maintenance always we need to check , call the office and ask about the status of our service request because always takes for ever. Too long to get the things done. Like right now just a little thing on my oven needs fix something and i requested on July 2 , today is July 12 and Im still waitting.But the rest of staff for now looks good.

This has been the best property I have lived at. The office staff and management have been courteous and helpful in every way. The property is beautiful and still looks brand new. So happy to call this place home.

We lived in this apartment community for 2 years and absolutely loved it.Christine,Joey and the team are doing an amazing job of developing this community.The community events like the Saturday brunch,pool party and many others are great.Living here is hassle free and fun.The maintenance staff do an awesome job of completing the work orders.If youre looking for great living in Allen look no further.Twin Creeks is much different from the other apartments which are close by.The contemporary style apartments are very beautiful.I had to move out due to a job otherwise would have continued to live here.We miss you Twin Creeks Crossing!

I love the staff from this Appartments complex.

I lived here 2 years. I recently moved out of this apartment so that Id be closer to work, however if Id stayed in Allen I would not recommend this place. The units are very nice, but you can literally hear your neighboors cough. There is absolutely no sound proofing between the units. Theres also a lot of dog poop on the property and the longer I stayed there the more trash I saw. The people in the complex are also very loud. If you are looking for a nice unit, the place does have nice units, but you will have to deal with a lot of loud people, loud noise, trash and dog poop. Another warning, this place will give you concessions to move in but upon moving out I received a $700 bill for carpet and I only have carpet in 2 bedrooms and one was perfect. They will get the money back from the concessions given, so beware of this. Overall I wouldnt recommend this apartment complex. As your mother probably told you, everything that looks pretty is not.

I lived here for nearly a year and one month, my experience was wonderful everything about this complex was perfect.I really advice U to live here without any hesitation.The staff are sooooooo kind and helpful, always smiling, working hard for the residents comfort especially the amazing Amanda.

I have lived here for over 2 years. I love it! They also have nice community events. The pool party this past weekend was great.

Do not recommend living here! Ant problem all along the side walks, dog poop is EVERYWHERE! Staff doesnt care. Very unorganized in the office. You have to tell them to clean the gym otherwise its disgusting. I dont normally right bad reviews but Ive complained SO many times and they do nothing besides maybe send an email out. And the crime is getting worse and the noise level. Turning into a giant party on the weekends. And the hallways are also always gross. For the amount of money they charge to live here, we should not be having this many problems?! The only one in the leasing office that does anything is Christine! So if she leaves, this place is screwed. I could go on and on but here is an idea of how this place really is.

Twin creeks is a nice place to live. Its a very good location as well. The apartment has many activities for the residents and free boot camp! I love it here.

Beautiful apartment and had a great special to move into last year after the first phase was built. However, we moved in to a dirty apartment even though the leasing agent promised she would have it cleaned and never did. Our fobs didnt work for the first month we lived there because none of the staff knew how to actually program them. Huge turnover in the office, different team every time you go in. Parking is terrible, if you dont commit to spending $50 on a carport for your entire lease term, you are going to have to park a quarter of a mile away. Trash is left out in the breezeways for days on end and office wont do anything about it.

Lived here for a few months now, the people at the office are great quick to respond and so friendly. would recommend twin creeks crossing to anyone. no flaws that i have noticed at all. even the maintenance is prompt.

Quit. Clean.

Great complex. Definitely needs more covered parking spots, even for guests. Texas weather can be temperamental.

Listen to the bad reviews, DO NOT MOVE HERE. We were amazed at the size of the apartment and beautiful complex, friendly staff, and cheaper rates for the size and location compared to others. But, it’s truly was too good to be true. My husband and I deep cleaned our apartment once a week, and ants kept coming back. We went on a 3 day trip, came back to our kitchen infested with ants, had to throw our groceries and kill/ clean up the ants ourselves because they could not get an exterminator out until that Friday. (We called on a SUNDAY) We has to use their “emergency” maintenance once, because our carbon monoxide detectors went off at 11pm, NO answer. We had to call the fire department out because we do not have a ladder or batteries to replace it, I felt extremely bad wasting the fire departments time just because this complex isn’t capable of keeping up with their residents. The mail is a huge inconvenience, I had so much trouble getting things delivered because it doesn’t match the apartment number, but that’s minor compared to he rest of the problems. We had multiple months where they said we were past due or didn’t fully pay, then we confront them and get a “our mistake, that’s for a different resident” it’s your JOB to be a book keeper and keep things organized. Multiple maintenance requests for a broken sink dispenser, multiple exterminator requests for ants during the summer. The only relief we got was in the winter when ants go away. The broken elevator, the amount of dog poop, and ants, the money issues, do not compare to what they do to you when you are done and decide to move to a better place. Upon moveout, they will try to get EVERY cent out of you they possibly can. We saw these reviews of the same money thing happening to others upon moving in, yet we still took that “two months free!” Promo and thought this place was perfect, and still moved in. Because of these reviews, we were prepared to fight these charges and took photos of EVERYTHING after cleaning, left multiple voicemails we were trying to turn in our keys (they closed earlier than their scheduled hours without any notice) and we were being charged another $200. We over paid our last months rent by $200 because of these fees they were trying to justify they were billing us for, after many phone calls and being cut off by the book keeper and only getting $34 knocked off, I gave up and we paid them JUST to finally stop dealing with these people that don’t care about their residents. Coffee and ice cream days DO NOT make up for the fact they can’t handle so many residents. They don’t care about you. If they did, we wouldn’t have been forced to live among ants and forced to cough up nearly $400 in extra fees with our final statement and previous months rent. The location is beautiful, but there are many beautiful apartments you would be able to live in peace at. Do not move here if you are debating it. If $400 is what it takes to stop dealing with them then I’m happy it’s over with.

Christine Pappas is amazing and made our experience with the application process a breeze! My wife and child are moving from charlotte nc and she made this process very easy for us and was very patient with all of our questions. This is for sure the most professional staff for an apartment complex in the DFW area, highly recommended!

I love love Twin Creeks Crossing apartment. Its my 4th year here and I still love it. Christine is amazing. Shes the reason Im still here. Another shout out to Yvonne. They always listen and profer solutions in a timely manner. Emmanuel is another amazing staff. Maintenance is done asap. I have never had issues with noise. The clubhouse is beautiful and I love that the conference rooms come in handy when you are working from home. Havent had any issues whatsoever. Just wanna let them know they are appreciated and I love being a resident. Plus I love that we always have starbucks coffee. Ha.

Low mark because you did not help Donna Rodriguez...letting her break lease is not a solution...get your organization together and fix her sewer problem. Unbeliveable that the health dept does not intervene! Get busy!

Lived here for two years. It’s gone down hill. . Office staff is at least nice.

The best apartment so far. Have lived here for over 2years and still loving it.

UPDATE: An update to our review since we have been here for almost 2 years now (April 2019).The noise and parking has become a little bit of a problem. Neighboring pets can be very loud but the issues are addressed promptly once you bring it up to the office. The walls and ceilings are thin, so you can hear your neighbors..The parking has gotten worse since more people have moved in, its difficult for us to find close parking to our building when we come home late, you may have to park further out but there are still plenty of parking. The cost of the carport and garage has gone up so we elected not to have one, so does many others, that adds to the parking problem in the free spaces..Weve only needed maintenance a handful of times, for very minor issues like light bulbs and filter changes. They are a little slow as far as response time (up to a week or more), but Im assuming its because our issues are not urgent.The office is great about sending out notifications and announcements via email. I feel better about management being involved and notifying residents of changes and events.Overall, the pros still outweigh the cons, and we still love this place!PREVIOUS REVIEW:We have lived here for about 6 months now, and absolutely love it. Compared to our previous complex, TCC is A+. The community is modern, clean and quiet. Customer service from the office staff is great. We havent needed maintenance yet since weve been here. The valet trash is a big plus. The apartment has a great layout, appliances are modern. Noise hasnt been a big problem for us although we do sometimes hear our neighbors TV, but its not that bad. The pet park is also great to have. We did elect to get carports, but parking is good in the building we are in so its not necessary. Overall, we love it here at TCC and dont plan on moving any time soon!

The front office is fantastic. The maintenance men are very quick to respond and Ive met someone here who is kind beyond measure. Thank you.

Liz is Awesome! Her expertise and knowlege of the property is on point. Im very at ease with knowing my daughter is happy in her new first apartment. We love, love, love this place! The ammenities, amazing.

Love the space! It was very clean when I arrived. Ladies in the Phase 1 office are so helpful and awesome!

Looking forward to living here, and love how kept up the complex is

I moved to Twin Creeks Crossing about two weeks ago from out of state. I chose this apartment because of the convenient location and review rating. Sadly I have not experienced a near 5 star rating like this place has received.First issue is when we arrived after driving 8 hours to what we were told was our move in ready apartment. What we actually received was a dirty, dusty, spider webs and dead insects on the floor apartment. We were offered a cleaning service but I had already unloaded a full uhaul so it wouldnt have done much around the stacks of boxes. I have since cleaned the place myself.Second issue I have with this property and honestly my biggest annoyance is the parking. I wish I would have looked further into this but I thought hey its Texas parking cant be an issue. I was very wrong, this property has a horrible parking situation. Most spots are reserved for you to pay for covered parking, no biggie that common however the free unreserved parking is 2 spots per row in-between the reserved spots and some on the sides. To reach an area where there is open parking you have to go to the main cut through between buildings which is about 2 buildings away from mine. With a newborn child this daily walk has gotten old extremely fast to the point I asked to pay for a spot 2 days in. You would think if you are willing to increase your rent for convenient parking you could do so quickly, again I am wrong. First available garage is a month out(which I have reserved) and the cheaper covered reserved parking was a 2 month wait. Honestly this issue alone would have made me look at one of the MANY other property options in this area.Third issue is the door lock, it is an electronic door lock with a key fob. I love technology and support the move forward however I do not support spending 5 to 10 minutes every morning repeatedly touching the fob to the door to lock it and it spinning in place and not engaging the deadbolt. This is after maintenance has come out already and adjusted it.You take a chance when moving from out of state and honestly some of this would have been known if we could have visited the property before hand but our job offers started quickly and we were short on time to move and get established. I do not feel it has been the welcome I expect from a property especially when coming from out of state. Yes the front office has apologized but that doesnt shorten my daily hike to my apartment. I also do not recommend an apartment on the back side facing the road unless you love hearing cars zoom off from the light into the night hours(wakes up our baby consistently throughout the night, again my fault for leasing sight unseen)Ill end with the positives, the 2 bedroom apartment is great when clean and has an awesome split room layout. The kitchen is very nice with a large sink and stainless steel appliances. Valet trash pick up is always a plus. The leasing process was simple and the front office is nice, I just personally wish I would have had more time to look elsewhere.

Everything about this place is average for the price. If your are looking for a complex in the Allen area that wasnt built 20+ years ago and isnt falling apart yet, this place will do. One thing to be aware of, if you order stuff online you are going to have problems while living here. The person who planned this place was drinking when they assigned Unit numbers and as a result all units have 2 unit numbers: the one on the front door and a mailing unit number..... they dont match. As a result in my experience you have about a 50/50 chance of getting things delivered correctly from online shops like Amazon. Its a joke. Besides that, like I said the place is pretty newish and adequate for the price.

My son and I have lived here for almost two years now and I can honestly say what once was a Safe, Upscale, Clean and desirable place to live is now an Unsafe complex filled with low income housing tenants, unsanitary grounds and amenities making the final months of our lease a nightmare. Not to mention the management staff... perfect example of what happens when you hire to fill a position rather than hire to ensure company standards. The staff here was once polite, professional and accommodating however now, the only word that comes to mind regarding management is disappointing.There are constant auto break ins as well as a disturbing number of residents whove had their wheels/tires stolen off during the night hours in well lit areas. Fights, domestic disputes, loud music and engine reving all hours of the night are just a few reasons why my son is scared to sleep in his room now.The trash dumpsters are more like trash landfills as they are piled high with old mattresses, broken furniture, broken glass, etc. The playground area is filled with fire ant mounds, trash and animal waste. So much that I will no longer take my son there to play as I fear he will either get bit or sick.Not to mention the bug problem in our apartment that has been getting worse and worse with no help from the maintenance/management staff however they make sure to bill us $22.00 monthly for pest/insect treatment that isnt even done. Because if it was, I wouldnt be concerned enough to write a review about it. Im constantly afraid my son is going to get bit by one of the many spiders, beatles, plunketts or huge black ants that come up through the carpet. Its disgusting as well as disturbing honestly... and Im OCD about how clean my home is so in case you were wondering - that is not the issue.I would stronger discourage anyone who wants to provide a safe and secure environment for their family to move in here. Its progressively getting worse and other than an auto generated generic response from Twin Creeks staff after I push post, that is all that will be done in regards to my concerns. They simply do that to pose as though they care - I assure you they do not.

Omg never live here the floor plans are nice and all but you definitely do not get what you pay for!!They will charge you the special you received at the end of your lease term! Their foundation is horrible, I was laying in bed with my dog at 4:15am and water literally fell on my head from the ceiling and on to me and my poor puppy all over my bed!!! I had to get a whole new bed and they did not fix my ceiling for two months water leaked from different parts of the apartment not just my room! We had leaks in the living room as well as my roommates room! They are brand new apartments and the building company that built this property obviously had no idea what they were doing our water heater was completely messed up, and not only that but our lights would always go out because the breaker was messed up and when I called to let the leasing agent know he laughed as if he already knew that apartment had issues with lighting! Our washer and dryer had to get replaced twice because they reuse washer/dryers and give you very old ones! The staff is extremely rude! I am extremely glad we our out of that nightmare we once had to call a home.

I have been a resident of Twin Creeks going on two years this June. My first year was virtually problem free, however my second has been riddled with issues- non of which have been my doing. The two major occasions I’m addressing in this message are due to lack of communication and payment.The first issue happened at the end of the year when I was told that if I didn’t pay a balance on my account I would evicted. After a minor investigation the office staff realized that it was an accounting error on their part and my account was put back in good standing.The second issue happened this week. I had a notice put on my door stating that if I did not choose a new energy provider I would be without power in th coming days. The staff said they sent out notice in October, but I did not receive notice until Tuesday, February 20th. However, once I called- the following day I received a text and an email notifying me that I have until the 25th. I also learned that I was being charged $50 each month for not having a new provider.I simply don’t appreciate the lack of communication and carelessness in the staff. When I came in to resolve the issue, the woman I spoke with via phone yesterday, acted as if our conversation never happened. In the end, I was only reimbursed for one of the $50 fees and still have one day to find an electricity provider.The staff needs to be trained on how to better communicate with residents- especially in serious matters such as this. I hope to see a quick response and change in staff soon.I will also be looking into filing a complaint with BBB.Thank you.

Love it here the staff is Amazing and the apartments are great as well...JOEY,Christine,Evon and Mitch you guys are the best.

Crystal is amazing! She was make sure you have everything you need!

Liz really helped me a lot. Super nice and professional.

Living in Twin Creeks Crossing has been the worst experience of my life!!!! We had sewage water leaking into our apartment since it had been built. We finally discovered it when my husband stepped into it with a white sock on. We were lied to and told that it was not sewage water. The City of Allen and several others verified what we already knew to be true. We have sent countless emails, phone calls and even went to the office several times only to be ignored. We still were having horrible allergies and the stench was not tolerable to live in after they said they cleaned it. I vented my concerns to Shayna Carroll the manager numerous times because of my concern for the infant baby upstairs. I wanted them to recheck everything because the smell and side effects were still the same. She passed me off the the Regional Manager of CF Lane, Hilary Andel. Again nothing was ever done. We have reached out to the CF Lane Corporation too. They agreed to call us but of course never did. Living here has been a nightmare with more than one request on many different issues ignored! We have been lied to, promised many things never delivered. They have offered to let us out of our lease. We only moved into this nightmare in July. The cost of moving are expensive. They do not care because they are moving people in right and left. People are moving in w the excitement of a new apartment, for us it was downsizing and relieving ourselves of the responsibilities that come with a house. Our dream has turned into a nightmare. These are the words emailed to me from Hilary Andel to let us know of their generous offer to let us out of the lease.Good Morning Donna,We are sorry that you are unhappy here. Twin Creeks is willing to release you from your lease at this time so that you may find peace and comfort at a new home.Seriously, this is coming from an apartment that has leaked sewage waste into our apartment and our lives. I think that explains exactly the type of people that TCC and and CF Lane are and the way they treat their tenants. Sad and disheartening.

Great staff beautiful apartments!

Nice neighborhood, very nice apartments

Not-so-nice people

Havent had any issues, but pricey for the size but otherwise nice

Very new and nice

Great place to live

Very good

Great residential apartments

Nice and clean

Great place

Love this place!!!

No comment

Clubhouse is amazing but you cant plan any event there. They are still using covid excuses to completely halt residents from planning any event there. Earlier you could at least use it during office hours...now you cant plan any party there at all. All of these features are part of your rent. It should not be this way.....