I use them for all of my shipping needs. Excellent customer service and friendly staff. They are awesome 👌🏾

I love this place, use it often, and am so happy it is close by for so easily having items packed and shipped. The guys have always been nice nice and helpful. The copy machine and fax has really come in handy, and they have a selection of nice greeting cards. Have never been anything but pleased.

Not the most pleasant or professional place. I mostly use it to drop off UPS packages because its the only place nearby. Usually dread going there. They used to NOT give you a receipt for the UPS package so I would spend time worrying what happened to the package. Now they have started giving give you a receipt (AMEN!!) but look at you angrily when you ask for one. Like they have just been held up at gunpoint. They act like doing their job is a huge burden. Not the best trained staff. Once the guy gave me a FedEx receipt for a UPS package simply because it was lying around and he couldnt be bothered to print out the UPS receipt. This place is only to be used in emergencies. I wish they would act more professional.

Customer service is awful. Probably the worst customer service I’ve received in a long time. The sales associate was rude and acted as though he didn’t want to do his job. Ended up getting a refund due to the amount of poor customer service. I wouldn’t dare step another foot in this place.

Avoid this place. The staff is rude and unhelpful. There are many places in this area that offer the same services. Go to one of those businesses. This place deserves to go out of business.

Great place, very helpful! Even used their notary service!

I had to ship to a PO Box, they told me UPS was the best/quickest way. $21 for an 8.5x11 envelope (2-day service). Called me later to say they had to change to USPS and the price was the same. I checked online. Should have been no more than $7.20 plus some reasonable ($1?) handling. The price was a ripoff and the whole interaction just came off as dishonest. I will not go back. I am OK with a business making money, but dont lie and price gouge.

I love this place, Ive been using services for almost six years. Staff courteous, helpful. Great to have neighborhood establishment that offers the little things we all need from time to time, especially for business matters (like taxes), e.g. fax, scanning, print out, shipping. Didnt even know about notary services, thats a plus.

If I could give 0 stars I would. No customer service to speak of, the employees dont acknowledge you or even offer to help. Do yourself a favor and buy your shipping supplies elsewhere.

Dont go here, customer service is terrible after i hear how they talk behind the counter.

So... I do not like using small businesses for shipping, like this one, because they rip off people for shipping. My husband has shipped 2 packages with Parcel Plus. They are a shipping partner for UPS, FedEx and USPS. They dont seem to offer all shipping options that USPS and the others offer and their rates from these same companies are inflated by about 30% or more. I knew the exact weight and dimensions of my package and UPS quoted the shipment at $42... We were charged $63 for some reason for ground shipping from this store. I had wanted to use USPS, but my husband chose UPS and this store did not provide him all the available options for shipping and charged him more than UPS would have charged for the same service. I dont know why they overcharge. Perhaps for convenience? I would not mind paying a reasonable amount more to ship from a small business. I do like to support small businesses. If the upcharge were reasonable and the shipping service was timely, I would be happy to pay a little extra.I called their parent company Annex Brand Inc the parent company told me they wouldnt be able to do anything with a franchise and upcharges are at the discretion of each individual franchise.I called the store, knowing full well what the outcome would be. Kyle regurgitated some nonsense about the whole ordeal and offered me 10% off on my next shipment and told me it sounds like I need to talk to my husband about the issue.He told me second day priority would have been $105, which is a 200% mark up from what USPS costs. Yesterday, second day priority mail would have gotten to Texas in time and cost about $34.50 from USPS.So yes, my husband made a more prudent decision, as it was explained to him, to ship the package for over $60 via UPS (not USPS) ground which was a 50% mark up over the cost from UPS for ground, which was $42.The package is still sitting at Parcel Plus and has not been picked up by UPS.

They have gone downhill. Dropped off a prepaid package on a Tuesday evening and it wasn’t shipped out until Friday. If I had known the item was going to sit around all week I would have waited until the next day and gone to the post office.My husband had a similar experience. Shipped a package to his brother and it took a week for the package to actually ship from the store.

Very reliable. Ive had my PO Box there for over 10 years and they have been very consistently reliable.

These guys are fine - come on people with the 1 star reviews, you sound like a bunch spoiled brats - they a package and mail receiving and storage facility not a shipping company - you are paying the extra cost to them for convenience - otherwise you would just go to Fed Ex on Eisenhower (as one review stated as a much better option), leaving out the fact that it is a 15 min drive each way if you work around the traffic hours which would add another 20 min each way. So you pay for the convenience - very thoughtless to ruine the good name of a place for having to pay extra $5 where the business potentially can lose thousands by trusting people just looking at the 3.4 stars and thinking this place must be crooked or horrible - review it for what it is not what you wish it was.Great friendly staff - so they are not fake kissing customers behinds for walking in - get over yourselves people - be fair - don’t hate - celebrate !!!And the 13 year old kid who went to this place without adult supervision and dropped $40 to ship what?! What could you be shipping that makes it worth paying that much in shipping for a 13 year old? And where u get $40 son? And your guardians should be the ones getting blasted here letting u go unsupervised to ship god knows what with that much cash in your pocket!!! Where were they at? You are either lying about being 13 or you have no common sense as a 13 year old who probably is doing something you weren’t supposed to be doing that’s why you were there alone - or you are a 45 year old man with a 13 year old cry baby attitude - either way your review was worthless and hateful - shame.There is a USPS office in the same shopping strip about 500 yards up the same side of the street as the one sensible review stated - so there is that option if you want to ship something but don’t use this company’s service then bash them for running a business and in a crazy scheme to turn a profit and make a living, the mark up their product. Go figure - that isn’t their fault - that is the fault of the person who didn’t do their homework to find out there is a USPS location at a stones throw away or wanted the convenience and now feels he or she has earned the right to bash these guys for doing business and keeping the doors open.Thanks parcel plus 166 for being there and offering the convenience. Keep up the good work. It’s not the ritz this place but it definitely is and does as advertised.

Good to support a local business that offers a lot of hard to find services including notary services, not always fast but always courteous

Avoid this place.

The Senior Manager was very rude. When I asked for her name she wouldnt give it. She acted like giving me a quote was like getting a tooth pulled.

Very good ,

Outoforder

Great service!

Great price !!!!!! Great service !!!!!!! Great people !!!!!!Best place !!!!!!!!