Michael and Sons remodeling department overcharges for jobs, does not properly explain the terms of their contracts, and does not allow for refunds without paying a penalty even when following due process.Our home needed to replace our drainage wells and we were quoted for $5000. The estimator rushed us through paperwork without explanation and we did not even receive full copies of those pages.We were able to find another local contractor to do the work for less than half of the quoted price at an earlier date. Within 3 days, I called the Michael and Sons customer support line and requested to cancel this appointment.I had not heard back until today, 1.5 weeks later, that they received my request to cancel. I was then told that I was unable to cancel without paying a 25% contract price penalty plus materials. The penalty fee is not written in any paperwork I have received and furthermore the paperwork suggests that if I contact within 3 days, I am allowed a full refund.TL;DR This company overcharges by double on most remodeling work and forces you into a position where it is difficult to back out. Finding any other contractor would be better than contacting these dishonest people.This is unfortunate for M&S as many of their other departments have been outstanding. Unfortunately, this one falls short of the standards placed by the company.

Great work on my home addition

My Church is there love it.

A ruthless disgrace of a business.