Everyone at Ernest McCarty was so friendly and hospitable!My partner and I broke down while traveling and we visited two other shops that were too busy to help, but these folks were able to do some digging and got us on the road the day after we showed up on their doorstep like stray cats.We are so thankful for their kindness, attention, and expertise!

We had a rocky start with our first truck purchase here but everyone on the team stepped in to help us get it taken care of and put us in an even better truck. I cannot say enough about Mathew and the entire service team as well as Jimmy a true sales professional went over and above.I also appreciate the gm chris for making sure that we were happy and any issues were corrected 😊🤩

Awesome service department, and if you need a vehicle go see Nota!!

Came in for a recall on my F150.The staff was helpful and made me laugh. The floorroom was clean and everyone had a great attitude.

Very nice service department. They kept me informed as to what was going on and how much longer it would be. Was unable to get the repair done during my appointment due to the cost. Will be taking the car back there for it.

Took several hours to find where a water leak was coming from. They wanted $1000 to fix it which I couldnt afford at the time. Very friendly staff and kept me informed throughout the time that I was there. Will go back for future work.

Got an oil change and tire rotation done quickly and a good price.

My experience with this place was great.Richard Portnoy was very helpful if you are going to purchase a vehicle go to Ernest McCarty Ford and ask for Richard Portnoy.

Worked place to go get your car fix or even checked to get a diagnostic. Took my Ford here to get a diagnostic was told that they were going to check it the next morning they had my car for more then a week. When I got a call back after me calling for an answer almost everyday they said they they thought it was the engine and that the cost was going to be $7500 to get it fixed. I decided to go pick it up and take it to the ford in Hoover.. OK yes Im a girl but it wasnt the engine. Thanks for nothing Ernest McCarty ford.

Horrible sales experience. I wanted to purchase a Ranger that was on order to this dealership. Salesman Richard was unhelpful and condescending. He refused to take any counteroffer I made to his managers. Despite this I wanted the truck and I decided to purchase the truck when it arrived, however when the truck arrived he never called. The truck has been there for weeks now and still no call. He has definitely cost them a sale. I would avoid Richard if you choose to shop here.

Service Center will not answer the phone . I understand people get busy, but for 3 days??? At least answer the phone! 😑

I took my vehicle in for a warranty repair. It took About 2 weeks to get the parts. But once they finally got the parts for three different warranty issues they got my vehicle in and out really quick.

Mr . Blue was Absolutely Awesome .. If you go in to Purchase a Vehicle Request him .. Very Professional , Kind and Patient .. Thank You Mr. Blue for the Purchase of our New Vehicle .. We will Recommend Everyone to you !!!

Quick Lane is not quick even with an appointment it took an hour and 20 minutes just to get an oil change. They should have told me to drop it off!! A little aggravating

They don’t accept any reservations so if you need something looked at or repaired you have to guess whether or not the person who can fix it will be in that day. If not then you have to come back and hope that a repair person is able to take care of the issue. Not acceptableEDIT: Both of your diesel mechanics were not involved in another job because I had been told that the only one who had been there has already left for the day. This was at 3:30 and you close at 6:00. This was not the first time I’ve come there to be told there wasn’t anyone available to work on that particular item.

I have bought both new and used vehicles here they have always treated me right.

Took my 2020 F350 Diesel to dealer in hoover. Told me nothing wrong. Issue kept getting worse. Billy at Ernest McCarty and Marty figured it out in two minutes. Fuel filter plugged. Replaced, no more noise, and thought fuel mileage had been down- reset, 22.8 driving home! Now you know where Ill be going!

Skeet is fantastic. Great place to do business.

We have bought several vehicles from Ernest McCarty, had paint and body work completed there, we’ve always had wonderful experience. However, we moved 4 hours away and recently started looking for a new vehicle. After visiting several dealerships in our area, we were so disappointed. No one compare to the service, honesty and respect we receive from Ernest McCarty Ford!Needless to say, we called them and asked what they could do for us. Not only did they drive several hours to pick up a vehicle for us, they drove 4 hours, one way, to deliver this vehicle. I was stunned! They went above and beyond to make their loyal customers happy!No matter how far away we move, we will always go back to Ernest McCarty!Thank you to all who participated in this sale!!!We are grateful and thankful for you!-Griffis Family

Bought my first new vehicle in over 5 years yesterday. I was super anxious because of bad experiences in the past. My experience was seamless from start to finish. I was blown away at the great customer service provided to me by Jimmy Blue in Sales and Wayne Hargett in service. I would definitely recommend these guys!!

Service department has terrible customer service and takes their time. Kept being told it would get looked at “this day” and they would call and update and never received a call and when I called them they “didn’t get to it” they never call to update as they say they will and I feel like I have to constantly call to see what’s going on and when I’ll have my car back. Was told I would get a call on Wednesday when it was ready and again never received a call. They are extremely frustrating to deal with.

Wrecked my car mid-February. Got it back mid-March. (Not their fault, due to storms and COVID.) When I got the vehicle back, I started to hear a weird sound. Took it back to Ernest McCarty and they told me that I just needed my rotors turned for another $260 dollars because insurance would not cover that. Ok, cool. Took my car back home because I’m not paying $260 just to get them turned. Got it back to the house and got my wheels off this morning to take them and get them turned at Express on Valleydale Road (shoutout to those hard-working guys) and, low and behold, a damaged rotor that should have been replaced with gouges in it. This was also missed by the service shop. Missed by two different shops on two different occasions. Thank God for Dwayne. He has been so nice through all of this. They are reimbursing me for the rotor so that makes me feel a little better.

Just bought my 4th car from Ernest McCarty Ford and as always, had a great experience! Best prices and customer service!

We have had a wonderful experience with Ernest McCarty Ford. They got us the best deals on three new cars. We are a proud Ford family. Jimmie Blue is the best and we appreciate everything he did to make these deals happen. We will be back because they got Marty back in the service department after a brief absence. Good work, guys!

Took my truck in to have them replace a gasket in exhaust system between my turbo to manifold that i couldnt get to seal. I had just replaced the manifold gasket and 2 broken bolts on the manifold that were original from factory. Replaced all gaskets on turbo and exhaust downpipe too. I had trouble with the gasket between the turbo and the exhaust manifold so i figured just take it to my local ford shop and have them do it. I explained to the service agent (guy at the desk) that i had just done all this work and all i needed was for them to replace the gasket between the turbo to manifold that wouldnt seal and was leaking exhaust. They said they would check it out and get back to me with a quote that day. Well 2 days later, they call me and say you have two broken bolts on the exhaust manifold (i had just replaced all of them) and a worn out exhaust manifold gasket (i had just replaced 2 days earlier) and when i asked about the gasket that i knew to be my issue they said it was fine. They quoted me a price of $3500 dollars and 3 weeks to get it repaired. I did not have them do the work. I also had to pay a diagnostic fee of $100 bucks for then to obviously not even look at my vehicle. So -------- fair warning ----- do not go here if you expect fair honest work.

Great service a little slower than usual but it was Friday afternoon!!

Great experience buying my new f250 with Mike and Jimmy. Could not have been better. Come out and see them.

Absolutely love these guys at the body shop. They had my truck repaired in a timely manner. It was a lot of work for them but they worked with me and got it back in pristine condition. Dwayne was awesome he went above and beyond to get my new rims and tires on it.

Bought my 8 the vehicle on Saturday. Always get a fair deal, and they always make their dealings very clear. Paul Mayes was the salesman on our last 4, and he has always stayed in touch to see if were still happy with our choices. Rare in this day and age. Highly recommended to everyone.

We just had a travel emergency and had to quickly find help. Ernest McCarty Ford was the closest Ford Service center to us so we pulled in looking for help with a diesel fuel leak as the fuel was pouring out! Within 45 min we were fixed and back on the road! They Provided excellent customer service with a friendly hometown flair. Thanks so much!

I drove from mobile to Ernest Mcarthy Ford to look at a used 2013 Chevrolet I ended up buying the vehicle and they delivered it to mobile at my house. I really enjoyed buying a vehicle from them. Brian was excellent and the truck is wonderful.

Just bought a pre-owned 2018 Mustang GT, and it was the best buying experience I’ve ever had! These are kind professionals, who are customer service oriented. Many thanks to Brad, Ross, and Mike making this an awesome experience!

I just want to say if your looking to buy a car or truck from Ernest McCarty I highly recommend them. Mark Smoak is the guy you need to see if your looking for a new vehicle. The finance guys are wonderful as well. They will work hard for you and they will do their very best to get you in a new vehicle. So I highly recommend Ernest McCarty.

I walked in without an appointment for an oil change. They were able to get my suv serviced the same day. The staff was friendly and the waiting area was nice. There was plenty of comfortable seating, vending machines available, complimentary coffee and TVs to entertain you while you wait. When the service was done, a technician explained everything and went over possible servicing I will need in the future. Overall it was a good experience. I will definitely go back for future services and maintenance.

We were home for the Thanksgiving holiday and had to bring in our truck due to an engine fault code. We were roughly 700 miles from our house and 3 days from having to turn around and return. Steve in the quick lane got our truck in the back quickly and Jeff started working on the diagnosis very rapidly. I was kept in the loop about what was going on and what the options were. While it required getting a part delivered and keeping my truck overnight, it was ready the next morning and i was able to drive my family back to our house before anyone had to kiss and school or work. This was all thanks to the wonderful service we received from the team at Ernest McCarty.

Had a great experience trading my car in for a new car! Jimmy Blue made the whole process smooth and fast! I will definitely see Jimmy again for any additional purchases I make in the future. Great Deals at Ernest McCarty!

Service dept guys always on Top of things.

Always happy with my service I receive at Ernest McCarty Ford. Great communication and they always listen to me and understand what I have to say about why Im there in the first place. Service manager, Marty is always a pleasure to deal. Very satisfied customer!

Great and friendly services! I bought my car a few months ago, got it for a low price and its still in wonderful condition. I recommend stopping by its definitely worth it! Or if you already have a vehicle get it serviced here, like i said super friendly and super fast service! Ill come back every time!

I have been a customer for many many years and I keep coming back because the people are wonderful and honest. I have dealt with Steve and Kelly in the quick lube for a long time they are honest and will recommend services for you only if you need them. thanks to all at Ernest McCarty Ford for all you do!

Extremely pleased with the help in purchasing my new F-150. Would like to thank Mr. Jim Elliott, and Mr. Chris Williamson on their expertise in this experience. I recommend this Dealership to anyone thats looking for any type of vehicle New or Used. The Service Department is very knowledgeable and helpful. Everyone at this Dealership works hard at making sure their customers are satisfied and the job is done right. Ive been a customer since 1989.

After replacing rear tires on my BMW 335i I began noticing a slight vibration at highway speeds. The new tires had been spin balanced twice and at this point I was tired of trying to diagnose a vibration. I saw online that Quick Lane at Earnest McCarty had a road force balancer and happened to be conveniently located at the time. I called and Kelly, the service writer, ended up being a big help. Brandon Stanley performed the road force balance and did a phenomenal job. The car is now smooth as silk on the highway and pricing was fair for a quality job done.

I arrived at the Service Department at 6:30am, they dont open until 7:00am (in which they did promptly), I was told over the phone that they operate on a 1st come 1st serve basis. I was the first in line, they checked my vehicle in and the shuttle had me home by 7:15am.The Service Crew was extremely nice and helpful.

A great place to buy a car. Great prices, great people, great service. Give them a try. You wont be disappointed.

Honest people...Excellent service department!

The service department was very professional and went above and beyond to help us out while we where traveling to see family. Tony was very helpful and explained in detail what our options to repair our Explorer where. Strongly recommend Ernest McCarty Ford and their service department.

Awesome place, great service department terrific sales team ask for Jeff Richardson.OEM parts always in stock with great pricing

My company orders fleet vehicles and we hate when they get shipped to this dealership to pickup. Horrible customer service each and every time. This time one of our trucks showed up with damage, which I can understand. But this happened a week ago and they haven’t m e told me what happened or when it will be ready. Calling does no good with them. I’ve called multiple times.Part TwoThe owner is correct. I was contacted after I made the first review. The manager looked into the problem and had it fixed the next day. I was treated like a welcomed customer and I appreciate that.

Brought in my Ford Mustang to get the front bumper replaced and the installation process was very well done and prompt. Although there was a miscommunication on what I wanted transferred from the old bumper to the new one, Dwayne did a great job correcting the issue and stuck with his word.I would highly recommend this service shop.

Lewis my service tech is always straight with me and tries to keep my cost down. If prices were lower then 5 stars.

I emailed them twice and ask them to email me pictures of a jeep that they had just got in, the only thing they cared about was asking for my phone number, now 2 days later jeep is sold. Hey thanks for nothing, I will not be looking for vehicles from them in the future, maybe other people will have a better experience but I am out

After shopping for weeks locally in No AL & middle TN, this was the BEST dealership where I found sincerity, honesty, no doc fees! and my dream car, a 2010 Hyundai Santa Fe that was everything I was told: in pristine condition for a fantastic price!!! Save yourself a lot of time, stress and money and drive to Ernest McCarty Ford in Alabaster for your next car!!

Always pleased at the service. A customer since 2000#2. I recently returned to EM for an oil change. The ‘Quick Lane’ told me it would be a 2 hr wait, so I left to return the next day and drop my car off for the oil change. The second day they were saying an hour to an hour & half, so I left the car at 10 am. I had not heard from the at 12 noon, so I went for lunch and came back at 12:30 to see my car up on the rack. I sent my ride on and waited. My only thoughts was because I had left the car, they had worked on it last.(There were few cars around other than mine and no other car in the bay)I trust EM with my cars maintenance, but did feel that this last visit was taking a little advantage of my good nature. I hope next time they are more timely and appropriate with the work. As always, I am pleased with the work.

Dont go here they are not honest...

This was my first time to visit Quick Lane in Calera. I called and immediately answered. David was very kind and helped me with what I needed to hear over the phone. Once I arrived, shortly after phone call, David greeted me with a smile and told me they will take a look at the tire and take care of me. Customer service was on point. Then it took about 2 hours for a patch work done on my tire. Not knowing what could have been wrong since they had the tire on the calibration machine for awhile. After the first initial contact when I walked in, there was no communication within that 2 hours span. When all was said and done, after paying and driving off, I got onto the interstate feeling vibration from that tire they patched. Figured they did not calibrate it correctly since it took longer than it should. Called David back and told me to bring it back in and they will fix it. Brought it in the next day and took them no more than 20 mins to fix the calibration issue. In conclusion, the reason I’m giving it a 3 star rating is due to promptness and communication that needs improvement.

I love this place forget all the others, these people are straight forward and always happy to help me when i walk in, ill never go anywhere else

As always, Kelly and the team at Earnest McCarty Ford were timely in their service. We had 4 new tires installed and had the vehicle back before noon!Thanks-

I recently purchased a Nissan Frontier from McCarty Ford and could not be happier. Richard P. The salesman was very helpful he actually met us on a Sunday to see the vehicle since we were from out of town. Everything went better than I expected in fact he was able to get me a lower interest rate than what my credit union had offered. I would recommend anyone looking for a good, dependable ride to give Richard a call. Very professional!

This is my first visit to Earnest McCarty Ford. I arrived by 7:15 and my car was taken back very quickly. Today I had an oil change and tire rotation. They had completed my car and I was on my way home within an hour. The staff was great. I will definitely be back!

Marty in the service department was fantastic. He listened, asked questions, was professional, and friendly. He kept me informed about the vehicle and work being done. The issue with the car was corrected in a timely manner and the vehicle interior was properly protected from dirt/grease/ etc...This service department is how all service departments should be run.

Great place to go for quality vehicles and service. Thanks Jimmy.

The Calera branch of the Ernest McCarty Ford servicing all makes and models has always done a great job providing the necessary service for my Toyota Camry vehicle. While any office can just change a cars engine oil, this branch has made every effort to identify any extra parts or service that were needed from a thorough checklist. This is even more important for an older vehicle to identify potential problems before breakdowns, etc. The staff is friendly, helpful, and competent and the waiting area is relaxing. I would recommend this branch to friends for great service.

I brought my F-250 in for a tire patch on Monday afternoon, March 23 around 5:00 pm. The customer service rep said they could fix it by 6:00 pm, so I also asked them to do a tire rotation while they had the tire off. When I came back to pick up my truck at 5:55 pm the technician told me he pulled the nail out of the tire, but it was not leaking. I knew it was leaking because I had to air the tire up several times before I brought it in. The tech argued with me, saying that he pulled out the nail and the tire was not leaking, when I clearly knew the tire was leaking down over time. I paid for the tire rotation and walked out to my truck, as I got closer to it I could hear the tire leaking air. Yes, you heard correctly, it was seeping out air as I stood there. I went back inside to tell the cust service rep to come take a look. I demanded they fix before I left because I knew the tire would be flat in the morning. The tech had apparently left, so I had to leave my truck overnight and come back again a second time to pick it up the next day. I told the cust service rep I would not pay for the tire patch due to the ridiculousness of the situation. They were kind enough not to charge me. I love Earnest McCarty Quick Lane and take both my vehicles to Steve and Kelly all the time. This was certainly not the normal.

I’ve visited here a few times to resolve an ongoing issue that I’ve been having with my 2017 Ford Edge. My vehicle was dropped off for over a week before Thanksgiving and the issue APPEARED to be fixed. Of course right before Christmas the issue arose again. And has since been occurring...Wayne of the service depart has been kind, but it doesn’t seem like the issue was ever resolved to begin with and it was just a shot in the dark to see what could be wrong with it. I had to sit in the waiting room for over two hours with my 1 yr daughter...just to be told for the 4th or 5th time that they can’t identify the issue and then have to pay for a rental. This situation has been very frustrating. I need a reliable vehicle to transport my child in and I would think that with a full warranty the issues would be fixed but I guess not. I will be going to another Ford Dealership to see if maybe another set of service staff can pinpoint the issue and approach the situation with more urgency.——in response to the reply, the diagnostic code was evident and the check engine light came on back in November. If the same issues were still occurring I would think that the work previously performed would be under warranty and may need to be fixed again regardless of the code popping up again. And yes the vehicle was test driven, but was it tried on differing terrain, on the interstate, or was it just driven up and down highway 31? But like I said I’ve resorted to going to another dealership. I wish you the best with your future customers.Kindly,Megan B.

The staff was friendly. Was able to get us in and out. Had to get prices on tires they were very reasonable and below another place I had looked at. I will definitely go back!! Great Job!!!

Jimmy Blue made my car buying experience effortless. He was very responsive to inquiries and was able to find the exact vehicle I hoped for. He delivered on all he said he would so there was no back and forth. He was considerate of my time and worked hard to make the entire process smooth. I love my new Expedition and would definitely recommend Earnest McCarty and Jimmy Blue to anyone in the market for a vehicle.

Used the Quick Lube for an oil change and tire rotation. They did a good job and I am very satisfied. Please give them a try.

Excellent service. Mark and the dealership staff were great. I would buy here again!

Service Department is great!I am a woman who has have taken my 2001 F-150 in for service many times over the years. They always treat me with respect. They have a convenient shuttle service that takes me to work so I can have my truck serviced while I work and not while I wait. They will not mislead you and “fix” things that aren’t broken. Service advisor “Marty” gave me his direct number so that I could reach him directly. I highly recommend this facility for Ford service.

If you want a salesman who is going to be honest, laid-back, and not pushy; go see Garry Lamberth! I looked at two Ford Flex vehicles there, but wasn’t sold on either because they had leather seats. I emailed Garry and told him I would love a red Flex with cloth seats. He emailed the next day with exactly what I wanted and I traded in my old Flex, bought my new Flex (the last year model) and I am very happy!

I live in another state but do my best to get my maintenance done at Ernest McCarty while I am in town to visit family. I do this because of the great service, fast service, & friendly staff, which my local Ford dealership does not offer. .

Talked to Brad in Service about some issues w my 2012 F350. Young man is very polite, very professional with excellent communication skills. It was a pleasure to speak with him and I’ll be bringing my truck in.Then there is Tammy: whoanswersthephoneinonegarbeledmessagespeakingasfastasshecantogetoffandswitchyoutosomebodyelse - or in plane English “who answers the phone in one garbled message, speaking as fast as she can to get off and switch you to somebody else”. Otherwise your Service and Dealership are GREAT!

After having a terrible experience with another Ford Dealership nearby, I decided to try Ernest McCarty Ford. They were great! Quickly got in the parts I needed for a repair which was under warranty, called and we set up the appointment for the next day. Repair was done in record time! Would definitely recommend Ernest McCarty Ford for repairs and maintenance needs.

Very poor customer service. My husband’s F250 would not start and we were told it was an issue only Ford could fix, so we towed it to Ernest McCarty. We dropped the car off on a Friday and they didn’t even give us a diagnosis until the following Tuesday. My husband lost thousands of dollars in work. They “fixed” the issue and returned it to us Tuesday afternoon. The next morning, my husband tried to leave to go to work and the truck that was supposedly “fixed” would not start again. We had to pay ANOTHER $120 tow to Ernest McCarty which is great when you’ve already missed thousands of dollars in work. Ernest McCarty then tells us it’s the key fobs so we had to pay another $300 for those. I simply asked Ernest McCarty to reimburse the second tow bill of $120 since they returned the truck to us unfixed the first time. They refused to do so. I would never take a truck here unless you enjoy missing work, having a truck that doesn’t work well, and dealing with inflexible service department managers. I left several voicemails for the manager Tony Blaylock with no response.

Well it started off great until my BRAND NEW TRUCK developed a vibration somewhere in the back of the truck being under warranty I took it to ERNEST MCARTY FORD so they all felt the vibration and had my truck for a total of 5 or 6 days they were unable to fix my truck and ford told them to stop trying and tell me it’s a trait of the truck!!!!!!!!! WHAT THE #%~* SERIOUSLY And I will never purchase another vehicle from them again

We were very happy with them. They really went the extra mile. Recommend anyone looking for a new or used car or truck to go there.

Great Job at taking care of my vehicle needs. They are polite, honest, and kind. That means a lot when you are a lady. The facility is clean and smells fresh. Also, they employed 2 Calera High School students. Go Eagles!

I have called the Service Manager Scott 7 times over the past 6 weeks requesting a ball park quote to R&R the ac compressor on my 2006 Ford Expedition and Scott said he would call me back. Guess what????? I have not gotten a call back as of yet. Scott keeps telling me He will get with his parts department and call me back I guess that Ernst McCarty Ford doesnt need the business. Worst Service Manager I have ever seen or dealt with and I can say that as I was a GM Sales Manager!! I would NEVER treat my potential customers or any customer like that. If I was his manager I would fire him. In fact I may just go over his head. I have had other work done there in the past and never had this problem before. I was going to have them put spark plugs in also which is a $400.00 job if they dont break any off but they had done that for me 100,000 miles ago so none of them should break off if they replaced them with the new ones. Nuff Said! Guess I will find another place to do it or just do it myself. I know how and have the equipment but I dont have time right now which is why i turned to them.

I lease cars. I leased with Ernest in 2011 and was happy. I went with another dealer and car in 2014. Regretted that decision so went back to Ernest after that lease was up. I pass three Ford dealerships that are closer to me, yet I prefer Ernest. The deal was simple and I didnt leave with regrets. I worked with Jimmy Blue who is great. Love my car and love the services.

I would not take my Mustang or any of my vehicles anywhere else but Ernest McCarty Ford. They always look out for what is in my best interest. I trust their work and highly recommend them.

When I initially took my 2019 Ford Raptor in for service (oil change and tire balance) I was extremely disappointed after inspecting it. There was a bolt missing, several u-nuts broken, weights on the wheels that werent clearing the caliper and my wheels were all scratched up.However, I brought all of this to my Service Advisors, (Louis) attention, we reviewed it with the Shop Foreman (Bobby) and the dealership went above and beyond to correct every issue, even repowdercoating all 4 wheels. I understand that mistakes can happen and appreciate the effort of the dealership to make sure I was satisfied.I will continue to use Ernest McCarty due to the level of service I received once the dealership (Louis and Bobby) became aware of the issues and their effort to make things right.

Their service department is fantastic. The staff is cordial, they are rather quick and pretty well priced especially when compared to other Ford dealerships in the area. I have been coming for about three years now and they have been excellent to me. Five out of five stars.

Took too long for the oil change. But other than that, it was good

Very friendly service, did not have a single problem with the process. I previously took all my vehicles to Walmart and other quick oil change places and they didnt even compare to the quickness of quicklane. I am definitely going to be bringing all my vehicles here in the future.

Quick oil change!

Very professional, super friendly staff. They allowed me to drop my car off on Saturday evening for an alignment on my Infiniti; the work was completed on time and at a very fair price. I’m very satisfied!

The service department was very transparent about what they could do on my transmission recall and update. They also suggested certain preventative maintenance items that were not covered while they had my vehicle and were open and honest with the repairs.

Better than others, but you can get any job done at a cheaper price at a local shop.

Break booster went out. Same day replacement and no charge due to an extended warranty on that part. Ideal experience as always with Ernest McCarty. Friendly fast service. Best Ford dealer around.

Ford says Quick Lane but its not very Quick. Took 2 1/2 hrs. took get my truck back. Oil was also spilled on my motor because i can smell it burning. Not very professional in my opinion. I will be going back to Havoline.

Mike Lawley is the best!! I have NEVER had a better experience. It is like just talking and dealing with a friend or family member. So easy, no pressure. Straight forward on EVERYTHING. This is absolutely the MAYBERRY of car dealerships. Family. The only one i have ever seen that conduct business this way. I would definitely see Mike or Nick when you go up there. Just call them and they will be ready for you. So easy, i have never had an easier time than with them. :) You will be happy and stress free when visiting them for any and all your transportation needs!!!!!

I have been having my oil changed on both of my cars for a long time and I continually have had excellent service at Ernest McCarty Ford. Kelly & Steve have been there a while and they always are friendly and helpful. My last quick lane service was handled exceptionally well and FAST! I also bought my cars there. Thanks.

My experience at your facility is and always been excellent in all phases; from the front desk to your auto repair department.Thank you!

Friend took his car

This is my third purchase from Earnest McCarty and there are specific reasons why. Carl Valentine is reason number one. He has always done what is needed to provide me with the best service and make the purchasing process easy and enjoyable. I always feel they want to provide a great experience. I fully plan to go back with my next trade.

Watch out because they advertise autos online in carfax and after you call to check availability and set up an appointment to view test-drive the car they might call you later the same day and say it just sold, but! they will try to sell you something else! Classic bait and switch... Not honest.😣

Two hours to patch a tire, that is after the truck was on the lift. Could see the operation through glass. The tech just disappeared for long periods of time. The truck sat, ready to back out for 15 minutes before the tech brought the ticket in. I have had great service here other times but someone should monitor this tech.

I was pleased with the quality of work and repair!I was very disappointed in the phone service when I called about my car to check the status, being put on long holds when I was trying to get an update, so I could plan accordingly for transportation needs while waiting for the repair to be completed. For example, I didnt want to rent a car for additional days if the work was going to be completed and followup would help me plan for my transportation needs while waiting for the repair to be completed.Concerning the service spokesman, I had to call first to check the status and get an update for what the problem was with the car and then they would ask me what problems I was having with it. If I hadnt called would they have kept me in the back of the list even though when I checked it in at 7am., I was one of the first!

Words can not express how much my family is appreciative of the team at Ernest McCarty Ford. A special thank you to Mark Smoak. He toiled the time to get to know our needs, wants, and concerns for added this purchase in our lives and took the time to find the best accommodation to fit my family and offered all options to ensure we made the right choice. In short we are happy and would recommend the team at Ernest McCarty Ford to everyone that does not want to be or feel scammed.

Great experience in vehicle buying! Paul Mayes, the salesman, made everything so clear and was very helpful! They made me a great deal and saved me a trip to Atlanta! They also let me special order my truck with the features I wanted! They were AWESOME!!!!!