I would give 10 stars if I could! Travis and Will were so easy to work with and they work hard to get you the best financing. Please note they dont fee the death out of you either. My brand new Chevy Tahoe is gorgeous and everything I dreamed of! Thank you guys for making this happen!

This is the place for making a great deal and for extraordinary customer service. A big thanks to Joshua Stowe and the service dept. personnel for making my purchase of a used truck a hassle free experience. I drove from Columbia to make the purchase and everything was ready, from servicing to administration paperwork. I recommend Master to anyone looking for new or a used vehicle. Ask for Joshua, you wont be disappointed!!

I purchased my first Cadillac at a great price. It was the BEST auto decision I ever made and will definitely buy from Master Cadillac again. In sales, I recommend Travis White as he found me a high quality vehicle within my budget and provided a top-notch service altogether!

Transmission was acting a little strange . took it in for service and the service advisor knew right away what the problem was. I was provided a loaner car and they called in about 5 hours and said my car was ready. trnsmission has not acted strange since. The service team at Master Chevrolet in Aiken, S.C. is the best I have ever dealt with.

Why the dealership cant find what you need and its a chevy without the vin no#

The salesman Brandon was amazing did everything to make my happy. Hes a great people person so if you need someone get with Brandon.

This place is a joke.The service center is incompetent.Try not to go here.Good luck if you have to use them

On June 22nd. I purchased a used SUV.A .th4 runner. The salesperson Josh .went beyond customer services. I drove approximately 2 hours away. And was greeted with very much kindness. Either far or near I believe Josh is your man. Thanks yall..

Great salesman j. Mills. Very helpful and so nice. Enjoyed the service representatives they were a hoot.

My mom and I visited the dealership to take a look at smaller sized SUVs. We saw a couple that we liked and 1 in particular that she loved. Our sells person Travis was friendly, overly helpful, and a joy to work with. He made the process smooth, easy and effortless. We were literally in and out with our new Cadillac XT5 in approximately an hour...LITERALLY!! Thanks Travis, you’re the best!

Bought an 08 charger r/t with a hemi in it from Travis white.. this place is a great place to buy a vehicle from. Very professional and friendly people, who will help you.. thanks again guys!!

Took car for recall just to find out that they didnt have what was needed

My husband and I had a very pleasant buying experience with Travis White. Travis was knowledgeable in the vehicle we wanted to purchase and presented options to us without being pushing. I would recommend Travis to anyone that is looking to buy a vehicle!

People are friendly and no nonsense, sold my car with ease

Purchased a new car from Master Cadillac. We dealt with salesperson Travis White who was fabulous to work with and made our buying experience outstanding. Travis was well versed on the cars he was selling and was always available for our questions and test drives. This is the fourth vehicle we have purchased from this dealership so we would highly recommend them if you are looking to buy a new or used car. The whole dealership, sales and service, is very customer focused and their staff is always a pleasure to deal with!

Our sales and delivery process was AWESOME 100% satisfied !!!

Took my 2021 Denali in with the right front tire leaking after 2hrs of waiting I was told that a nail was in it and it couldnt patched that it was too close to the sidewall I left and went by a tire shop to check on a tire and told them what Masters said they looked at it and said that it could be patched so they removed it and broke down the tire and patched it the nail was not in the sidewall are too close to it

My experience with Masters Cadillac was a relaxing and good experience because I hate taking my car in for service. I dont mind going to Masters it has a very relaxing feel and the staff is always great. I trust them to get my car fixed right .

Service department is now managed by Charles Williams. If you want someone who cares about you, your safety then you need to see Charles. Dealerships can sell cars but if you don’t have the service right you don’t get repeat buyers. Charles will work his best to make you a repeat customer.

Waiting too long on a auto part. Was told 3-5 days. Been 9 business days today!

My experience was Great. Will return soon

They went out of there way to make us happy.

Salesforce very knowledgeable and professional and willing to work with you to put you in the car of your dreams!They have gone above and beyond what you would expect from a dealership, even if you have a service issue they work and get it resolved!

First Class all the way. Extremely helpful. Very professional. Much better than I expected. I cant say enough. I would recommend Master Cadillac to everyone. Thanks again for all of your help.

Good people to do business with. Honest and fair.

Great auto dealer. Great staff. Great prices.

Service Advisor Justin Hartley and the Service Technician performed the routine maintenance in a professional and timely manner.

I had great experience

Had our Tahoe for two days never did get to it so we had to go get it back

Visited Masters Cadillac last week to just look around. We were greeted promptly by Travis White. He was warm, friendly and personable. He answered all our questions and if he didnt know then he found the answer for us. We decided to test drive and were very impressed by the Cadillac XT4. We had no intention of purchasing that day but after some negotiations we decided that we would buy. Travis was very professional, calm and thorough. He made the process easy! We LOVE our new vehicle! Thank you Travis!!!! I highly recommend him for great service!!!!

Service Dept. is top notch. They could do better at keeping customers updated on the progress of their repairs. We did not get a printout of the inspection that accompanied an oil change. Otherwise, no complaint on the quality of their work.

Exllecent customer service sales guys are awesome. They all took care of my needs. Mr. Jousha went above and beyond. Thanks for taking care of us. Im loving my car

Amazing, I have purchased 2 vehicles from here. I will buy my third and forth from here. Great service department. Jason Francis is the best.

Good service from sales and finance team

Jason,and staff where very nice to meet. They really go to the extra mile to please their customers, great place to buy a new one or a previous own vehicle.

The excellent service that Travis White provided for my daughter and myself in the buying process was excellent. Thanks again for your help.

I see a lot of bad reviews for Master Chevy Cadillac, and on that note I don’t understand why. Me and my wife started car shopping on Thursday 7 May 2020, the night prior we had looked at a 2017 Ford F-150 from The Gerald Jones Auto Group in Augusta. Long story short they told me it was available at 1730 and that the doors closed at 1800 they scheduled me an appointment to see said vehicle the next morning I got there and it was gone. Poor business at its finest. Any who the following night me and my wife looked at a 2019 Chevy Traverse LT with a little over 17k miles. We bookmarked it and the next morning I made a call to Master Chevy. I spoke with Andrew Lokey and he assured me that after the call he’d put hands on the vehicle and confirm it’s availability. I drove 30 minutes roughly and by the time I got to the dealership it was already parked out front ready to go. Andrew Lokey and his GM gave outstanding hospitality extending warm welcomes and ensuring that myself and family were constantly taken care of through out our time at the dealership if you work with anybody ask for Andrew great guy and very patient.Andrew Lokey and the Master Chevy staff get a ⭐️⭐️⭐️⭐️⭐️ rating from me and my family, thanks again would recommend them to anyone.

Very disappointed! I purchased my vehicle in Jan 2020 and I’ve already had to very upsetting incident! I’m a retired school teacher and was recommended by a coworker to check out Masters Cadillac. Well after purchasing the vehicle my husband added extra coverage in case anything would go wrong, I would be covered for the next 3yrs, which was stated by manager and in my contract and was never honored when just this past week, I had to take my car back for a problem and was quoted a price for $500! After I refused to pay, I was then prompted that I didn’t have to worry about due to some foreseen reason my vehicle was repaired, but was nicely informed that they were trying to find out who would be responsible for paying the bill!Well after going home I noticed that items were missing from my vehicle, I immediately called back to Masters Cadillac and of course NO ONE at all had any clues!! I called authorities and took a statement, in which I will be picking up this Friday and taking it to my lawyer! We asked the police about seeing camera footage and of course we were told that there are no cameras in the shop, only parking lot! Prior to this, I called after finding out my vehicle wasn’t going to be ready about coming to get the exact item that was taken and I was told “sure come on, and get whatever you need” we’ll when I got there 24 mins later, my vehicle was going, and I was told it was on the road to be checked! So why wasn’t informed that my vehicle was gone on the phone, but I went there upset and worried! Long story short, picked up my car, items are gone, called police , police met me at Masters, they denied that their workers to the items, locked the door so me and my family couldn’t enter, the service department shut their garage doors, the managers drove by us and never stoped to apologize, and in fact they all turned their heads away, but what hurt the most, the salesperson Travis White that sold me my car, whom I just knew would come and at least offer support, he turned his back, walked out the side door to his car and exited out the other entrance! Not one person came to us to apologize or at least try to speak with me or my husband! I did contact WRDW on my side and BBB and believe me I’m no way finished!

I must say, as a woman, the level of professionalism in car sales has improved over the years. I didnt get that feeling of being shark bait in a broken cage as I walked onto the lot. One person came to greet me in a sincere tone of voice. He listened to what I was saying, and didnt try to push me off onto some fantasy car that I couldnt afford, and was quite respectful in his manner. Even though the car Im looking for seems to be as rare as hens teeth these days, I would surely have dealt here had it been available. I think this might be a worthwhile place to shop if youre serious about what you want.

Amazing place. 10/10

Not to stressful

This place is where excellence is the standard. I was greeted by a personable young man who was professional and knowledgeable. The vehicle I wanted had just been sold. Andrew Lokey was absolutely brilliant! He asked me questions to ascertain my wants, needs, and specifications. Then he went through the inventory, and we looked at options for me. He actually found the perfect car for me. Im extremely satisfied with personnel, vehicle, and service, from Andrew Lokey to Jason Krecskay, to Will Parrot. As a woman, I was pleased with the no pressure attitude of everyone there.

I have bought one used car from them about a week ago. They have been honest and friendly. Their service department is outstanding. Have been using them for a few years. Service advisors Justin and Darren are always on point, tell you like it is, and dont try to steal your money like most dealers usually do.

I have purchased 2 vehicles from Masters Chevrolet and they are the best at delivering a car, truck, SUV and everything and anything you need!. I recommend checking them out when you are looking to buy a new or used vehicle!! Ohhhh and their service department is outstanding!!!

Best place to buy a car

If you need a car go see Brandon Pennington hes the best

The sales lady was awesome, she could sale a bone out of a dogs mouth. .

Justin Hartley is the finest maintenance manager I have ever dealt with in all my years!

Dealer told me the sold the truck I was looking at and then called me back 5 minutes later to ask if I was willing to go up on my budget for the same vehicle. I couldnt believe it. Then didnt inform me of another similar truck and when I asked them about it they said someone had already put a deposit on it. Called me a week later and said that the fella was unable to buy it and wanted to know if I was willing to buy. I just laughed at them. I feel like the treated me dirty but oh well.

This dealership was very helpful in finding us a car. They were very polite and did not try to force us into buying a car. If they showed us something that we did not like, we just simply told them and they said ok we will call u back if we find something that fits the description you gave us.

The worst. Russ Vernon, Salesperson of the Year, sees us looking at a Cadillac XT5 and walks out saying its his first day on the job. (not true) We wanted to get some information on a CT5 and the XT5 on the lot and he said hed have to ask someone else about the details but hed get us a brochure. We endured the loud music radiating from the outdoor speakers until he reappeared with a brochure and a card. Didnt ask if we wanted to see the interior or take a test drive of the black XT5 we were standing in front of. Yes, Russ was awarded Salesperson of the Year, but why, I couldnt tell you. We will be trading in our Cadillac and buying our new Cadillac from our dealer in Bluffton. Clean up your act Master, its not up to Cadillac standards.

Top Rate for your Auto needs. Customer service is second to none.

Extremely helpful staff! Andy Garcia was an absolute rock star from phone call to test drive to signing the paperwork. In and out within an hour!

Tried to call the parts Department, they were gone to lunch, still waiting for them to call me back. I already replaced my bumper.

Had good experience.people are nice.had some problems with extended warranty taking their time fixing trans.one that was sent was leaking. Took almost 3 mos to get it fixed.

Others Cadillac i see on lineIs not at maters of Aiken scThey dont try to find or get wit what im looking forI have bought a Cadillac in August 2018 im press about it ..but not the Cadillac selects..The dont hav a full Cadillac selection at allI am thinking about buying me a car next yearhower i might buy it from m another car dealer my dad has bought 3 cars from masters of aiken it make mr feel like i made a big mistake its sad but its the truth ...they dont have a lot of good selection of Cadillac at all thats why i rated one star

Awesome best service and friendly an professionally done

Over the last 15 years, Ive bought 3 cars from Master GMC in Martinez. Always great service to say the least. Last week, I went by to buy my 4th, however they didnt have what I was looking for. Still great customer service though.I then found what I was looking for at Master Cadillac in Aiken. While making the deal, the price they quoted was $41,374. ~ $400 more than what was advertised on the Internet $40,997. Shortly after letting them know, the internet price was changed. I told the salesman and was told that IF I had a copy of the less price, we could go argue with the sales manager. Thats what put me over the top.1) Their original deal (with the less price) was a good deal, not great but good. Like I told the salesman- I was a 4X repeat customer and was looking for a great deal and asked for $1000 off their quoted price.2) I probably would have made the deal if they had honored what was advertised on the internet. ...but when I was told IF I had a copy of the pricing, we could go argue- That made me know NO Deal.3) Even though Master GMC and Master Cadillac are affiliated, there is a BIG difference in service... Go see for yourselves- From test driving without someone holding your hand to the great customer experience.From my experience, I will not be dealing with Master Cadillac of Aiken and they and other dealerships ought to take some lessons in customer service from Master GMC in Martinez.

In & out, great customer service, friendly & professional.

The Cadillac CTS was far from fix as I seen but it was not Chevelle fault

Always great service and very helpful

Nice place to go to

Great service, knowledgeable & honest sales and services staff.

Have been going here sense 2003. Would not go anywhere else.

Bought new Escalade and they dont go out of their way before or after sale for 100k guy quit as soon as we got it and was supposed to get a bow for Christmas and wreath never heard back from them they made a sell and its adios

Great people.great service.

It is good to buy new cars

A good place to buy a car

They did good work on my car.

Mighty fine folks!!!!!!

A plain joke

Had an appointment which they couldnt keep

Great people

Rude people

Exceptional service