This was my first experience buying a car. I worked with Travis-White and I highly recommend him. He was very knowledgeable and easy to work with and patient with all my questions. He took his time and the whole process was so easy and exciting. Getting my first car! Everyone in the office was genuinely happy for me. Everyone I came in contact with was very nice and helpful. Several days later Travis also followed up with me to make sure everything was still good and if I had any questions not to hesitate to contact him. I highly recommend Master Chevrolet and working with Travis!

I was asked repeatedly if I would approve new filters, which seemed odd. To me it was a given that if the truck needed air filters, they should be installed. On the other hand, I was asked again and again about rotating the tires, so I agreed. THEN I was informed that two of the tires were no good...AFTER the rotation which I had to pay for. THEN I was informed that the truck needed alignment. This was when I was handed my bill. So I took the truck to a tire store and for half the quoted price of Master got two new tires and alignment done and I didnt have to wait 3 hours to get this done. I still do not understand why the tires were rotated when two of them needed to be replaced. If a manager could call me twice about an air filter, why couldnt he call me about bad tires?

We walked in to Master Chevy last Friday and we were greeted by Travis White. We literally just moved to Aiken from California and he was truly so warm and welcoming and we felt that true southern hospitality.. We told him exactly what we were looking for and he said lets get it done... and he really meant it! It was so effortless, I was a little shocked. So warm, but straight to the point, just like we like it. Even the financing was effortless. Travis has even been so kind to check in on us and see how we are loving our new truck. We love our truck and couldnt have asked for a better experience. I highly recommend him and we will be back when we buy our daughters a new car as well! Thanks Travis! See yall again soon! Perfect welcome gift to ourselves to get around beautiful Aiken.

Travis White gave me his undivided attention to help me purchase my car. He was real nice and real helpful. I recommend anyone whos trying to purchase a car at Masters Chevrolet Cadillac to ask for him.

This was probably the most painless car purchase I’ve ever made, and I’ve bought quite a few cars over the years. My salesman Travis White was very professional and down to earth. He made no demands from me and was so positive about the purchase when I had some doubts. Both He and Will Parrott the finance guru offered me options and some great advice in buying my sweet 2022. Trailblazer.

I purchased my first Cadillac at a great price. It was the BEST auto decision I ever made and will definitely buy from Master Chevrolet Cadillac again. In sales, I recommend Travis White as he found me a high quality vehicle within my budget and provided a top-notch service altogether!

The customer service from Bryan and the rest of the staff was exceptional. I felt welcomed and I felt like they wanted to work on my vehicle. Other technicians spoke which was huge to me because they took out the time to acknowledge a customer whether they were the ones assisting or not. Staff very professional. I would recommend to anyone!

Justin is AWESOME! I continue to come back to get my vehicles serviced at Master because he is always friendly and knowledgeable!

Travis White is an amazing salesperson! He listened to what I was looking for and followed through by showing me the perfect vehicle. The process was smooth and seamless. If you are looking for a new vehicle, please go see Travis White. Hes the best!

We were searching for a very specific vehicle and found it via the internet at Master Cadillac, a two and a half hour drive away. We were very lucky to have Travis White answer the phone when we called. Travis is knowledgeable, professional, experienced, patient and personable. Over the next couple of hours of calls, texts, emails and faxes he guided us deftly through the long distance purchase of a car. And it was very satisfying! The next day we made the trip to Aiken and met Travis. He made us feel very welcome and at ease. Everything went smoothly and we drove our dream car home that night. We highly recommend Travis White when you need a top salesperson to help when searching for your next vehicle, especially if doing so by long distance.

This is our 3rd truck with Joe and as always it work out just fine. Needed a bit of help from Wayne but it all came together.

Wow! I have been searching for a specific used car for over a year and I found it at Master Chevrolet in Aiken SC, a two hour drive for me! When I called, I was put in touch with Joshua Stowe. I cannot say enough about how helpful he was throughout the process and still contacts me regularly to make sure I am happy. Josh was quick to respond to all of my mass inquiries with genuine care. I set up an appointment with him to test drive the car and he held it for me when I called him to tell him I was on my way. Upon arriving, he was there to greet me. The facility was very clean and inviting and all of the employees made me feel so comfortable. Naturally, I was nervous driving so far and concerned that the car would not be as it appeared online. But, I was more than happy with the car after my very thorough look over and test of every vehicle accessory. After a year of searching, I felt like it was too good to be true. But I never doubted that I was in good hands with Josh. And Master Chevrolet provides a 3000 mile/3 month warranty which reinforced my confidence in them. Will Parrott, Jason, and Clint worked with me patiently for several hours on financing to help me get to place where I was truly comfortable with my purchase. I couldnt have been happier with the whole experience! And I cant say enough good things about Master Chevrolet and all of its employees. They provided me with a We Owe You document for the few flaws, Clint put my tag on, and I was headed home in my new (to me) car! My We Owe You items arrived within a week of my purchase and Josh and Will still contact me to make sure I am happy and all is well! Thanks to all at Master Chevrolet!

For the second time in about a year, we bought another vehicle from Masters Chevy in Aiken. Josh Stowe helped us both times and what I appreciated the most was his honesty and him not beating around the bush. The team at Masters was all great and very welcoming. They are still honoring military discounts (unlike some other Chevy dealers in the area) even though Chevy vehicles are being sold even before they get to the dealership. Josh looked into any additional discounts we qualified for and we were very pleased with the prices on both vehicles. Masters gave us very fair prices on our trade-in vehicles, which were even better than Car Max. Lastly, I also want to give a thank you to the service departments at both the Masters in Aiken and the one in Augusta! We bought from the Aiken store, but were treated as if we bought the vehicles at the Augusta store when we stopped in to check on some things. See you guys when the kids need a car!!

All around great experience from Travis White and staff at Master everyone was so friendly and helpful, I couldnt have asked for better customer service. They really worked with me and made sure I was getting the car I wanted for the price I was comfortable paying. I Would highly recommend Master Chevrolet I had an excellent experience here. Service was amazing, great atmosphere. Travis White was amazing! He made the process less stressful and was very understanding, And I got an amazing deal and he was great to work with. I’m glad I was able to go through the process with him.

As always, everyone was extra-nice, keeping me posted on events going on at the dealership that day, i.e. supply line shortages that were inevitably going to cause some folks (not me) delays, etc. Always neat, clean, well-stocked facilities, and most importantly, a full explanation of the necessary work that brought me there in the first place, and complete fix of the problem and its cause. A comfortable place to wait/work while repair was completed.

Great service department. Do what they can to save you money, most dealerships do the exact opposite. Work is done competently and timely and the service writers are always welcoming and friendly. Highly recommended.

I came in for an oil change and they were very efficient in getting my truck in while I waiting in a clean waiting room that is equipped with a TV, phone and computer charging stations with desk. The bathrooms were clean an handicap equipped. Everything was smooth and the wait time was maybe an hour.

I had no idea that there was a recall item on my vehicle. It was the Service Manager that brought it to my attention. I truly appreciate the service and the professional staff that has devoted their time and attention caring for me as a customer.

Called Masters on Thursday looking for a used truck, Joshua Stowe set up a test drive the same night and I was the lucky owner of a new to me truck that night. Josh was extremely helpful, forthcoming and professional. He wrapped up paperwork quickly and efficiently.Joshua hurried the process of getting the truck through the regular maintenance process the next day so that I was able to pick it up before the weekend.Absolutely awesome experience all around! Thank you, Josh. Love my new truck!

Where do I start! First Mr. Brandon Pennington helped me find my dream car. Yes, it was a used 2015 honda accord, but it was all round perfect. When I say they helped me in every way they could to make sure I came home with my honda, i mean that! Thank yall so much. I would recommend them to everyone who ever asked me about where to buy a car! 10 out of 10!

Travis White….For one, Travis was excellent in helping with our needs. He was incredibly personable and professional. For second that man has impeccable taste in shoes and rather easy on the eyes. I greatly appreciate his service in assisting my wife and I in purchasing our new Silverado. Which we have named the The Don. Travis can’t thank you enough, by the way Brandi (Travis’ wife) Your man sure did talk highly of you!

Vaughn & Justin, in the service department, were so caring and attentive to my needs as a new widow. They made me feel like I was truly being looked after in the absence of my husband. It was very comforting to have one less worry at this time. I greatly appreciated the great and timely service.

I had just purchased a 1998 play car in North Carolina. It only came with one key. I researched on the web what I should do to get another transponder key. There were horror stories regarding what a dealer would charge a person for a new transponder key; could be hundreds of dollars some said. I went to Master parts counter with my pre-purchased eBay key and asked if they could use my ignition key and duplicate it. They said no problem. They cut it and came back and wished me a good day, no charge! What a breath of fresh air. These folks are great!

Clint Byrd was awesome! Will was efficient. Best experience Ive ever had when purchasing a vehicle, especially an unexpected purchase. Thank you! Highly recommend! Be sure to ask for Clint!!

Travis was amazing. He took the time to explain everything to me and answered all my questions. He was patient and made me feel very comfortable. He never pressured me or made me feel rushed. He is the reason I would return in the future

My service advisor was amazing. Efficient, courteous, and professional. And throughout the process, I was never made to feel any less important than if my car was purchased new from you yesterday.That said, my near decade old Volt has a totally different drive than when I brought it in and I am very appreciative for the care shown to my car.Thank you, Thank you, Thank you.

This is my second service on my new 2019 Corvette. Both services were done at Master Chevrolet Cadillac in Aiken,SC. Both times I was incredibly impressed. The knowledge about my car was excellent and all my questions were answered. The care they took with my car was as if it were their own! The lounge was spotless and comfortable and every employee I encountered were smiling and friendly. I intend to continue using Master Chevrolet Cadillac!!!

We found our 2021 Chevy 2500 diesel at Master Chevrolet. Brandon was great, he was very patient and answered all our questions over the phone. Had everything set up for us when we got there. Was the easiest and most pleasant vehicle buying experience!

One of the most horrible experiences Ive ever delt with. I purchased this vehicle cash money. After having it just a few days it started having multiple problems after I was told its a GREAT vehicle with no problems so after spending almost 11,000 on this vehicle, Now there telling me I have to replace almost 1,000 dols in parts to repair it an I havent drove it maybe 5 times in a the week in a half.. they also have me a loner vehicle while they did fix the brake line . Well the loner vehicle was a wrecked vehicle that I had to drive. The promises they made were this was a great vehicle for myself an family with

Wife brought in our 2019 GMC Yukon XL for an oil change. Vehicle has 32,000 miles and was previously owned by a Corporation that got servicing with the purchasing dealership. Their rep Vaughn recommended my wife get Fuel Injector Service and Brake flush. Totaling $500+. Vehicle service document recommends this During a repair or beyond 150,000 miles. This caused a rift with my wife and I being their supposed to be professional and know their jobs but recommending extra up sales for services not needed. Even though she went else where to get the job done for fraction of the price for comfort, she couldnt drive that vehicle in peace until those services were performed and spending an additional $390 for something that would have been a warranty issue and something not needed.*** Unable to Respond to Owner: Wayne,I understand that as GM, your first obligation is Brand Protection. This is supposed to include Customer Service. Though your reps were nice and polite, taking advantage of unknowing customers doesnt have to be rude or bludgeoning. You in no way form or fashion can justify to my why services like this would be recommended for a vehicle just purchased less than 4 months ago. If it were more than 6 months and driven across country, I would say Maybe. This vehicle has service records and was certified at the dealership of purchase when the contract was signed in 2021. No way, can you HONESTLY say that these services were not Up-sales.Thanks for trying though. My 9 years fleet management and 12 years Logistics knows better as do the vehicle service records, and the Owners Manual.

Travis made the process very easy. He wasn’t pushy or off putting. He allowed us time to discuss and helped us through the entire process of selling our small sedan and purchasing our minivan! We had been to many dealerships looking for a new to us vehicle for our family- and every experience was so disappointing - until we came to Master in Aiken. We couldn’t have asked for a better experience! It was such a pleasure to work with Travis, go see him!

The service manager, Vaughn Hester, was extremely helpful after our car malfunctioned and stranded us 400 miles from home. He helped arrange transportation to a hotel and aided us in making decisions about an extremely expensive repair. Mr. Hester went above and beyond to help us out in a difficult situation.

It was easy set up with appointment and the staff was really helpful. Justin in service was really helpful and he explained the price and what the service technician was going to do in detail. I was thankful that I was provided a shuttle ride to where I needed to go as well. The waiting area was comfort and everyone was so nice in the halls around the facility, definitely got a lifetime customer

Experience was great. Mr. Voghn was very helpful. He understood my situation. I was aware of the delay you are currently facing with service and being that I just needed a Thermostat sensor I requested if there was anyway to fit me in there somehow since I was from out of state and I needed to go back home soon. You guys were amazing and helped me out and my family by actually managing to fit me into a time slot sooner than anticipated. Thank you for that.However, I did think that $550.00 for a thermostat sensor was a little overprized. I just didnt want to do it my self, to make sure it was done correctly.I am content though, because when it comes to the safety of my family, there is no prize for it.

Joshua Stowe is the salesman to see. He is very friendly and knowledgeable. He had my 2021 Equinox ready when promised. He didnt try to sell me something that I didnot want. He went beyond the call of duty. He called a customer to bring back a loaner Equinox to allow me decide if I would like to buy it. He was very kind to my husband and I after I declined the loaner.

Everyone was so nice. Customer service was definitely a plus. I will be back

Very professional & courteous, from the part being ordered---the service appointment---the people that i came in contact with---shuttle service was provided---highly recommended .

Experience was great, from start to finish. Only nit pick I would mention is my Vehicle being cleaned out properly before we recieved it. Other than that, awesome Job Josh Stowe and thank you for everything.

Bought my first new vehicle (custom ordered) at Master Chevrolet Cadillac and this was the smoothest purchasing experience Ive had. After shopping around online through various states, they matched the best offer Ive received and had the lowest dealer fees associated with buying a car. The staff was professional and very well organized throughout the purchasing process such that this was also the quickest Ive bought a car. Clint Byrd was the salesman Ive worked with and he was great about keeping in touch about any updates about my car build process all the way up to delivery. Im very pleased with my purchase and would recommend purchasing a car through this dealership.

Excellent diagnosis of the problem, reasonably fast with the repair, great communication, friendly treatment, excellent service and thank you for the seniors discount. Justin, Brooke and Caleb were especially friendly, helpful and efficient. Made it home on my 800 mile, 12-hour journey with no problems. My truck ran perfectly. Thank you to all who made it happen...

They were efficient and polite. Brian, the shuttle service technician, was very nice and drove me to and from work. I appreciated all of the work and great communication.

My wife and I went in and spoke with Joe Mills, who was more than willing to ensure we were happy with our purchase. He stayed after hours to finish the process and was a great person to deal with. James handled the finance end of it and bent over backwards to see that we got the best deal we could. The car is fantastic and my friends and family couldn’t believe the deal we got! It made my daughter’s Christmas to get such a wonderful gift! God bless those guys for such a great experience!

Went in to the dealership looking for a specific vehicle, which they had available. Service staff was quick to greet us. Drove away in a truck I was looking for. They were friendly, helpful and negotiable. Will accept reasonable offers. Clint Byrd, by far the best car salesman I have ever worked with great personality. Has even called a couple times to ensure we were satisfied. 10/10 would recommend.

My husband and I bought 2021 Traverse and we had the best experience we have ever had buying a vehicle. Josh was our salesman and he was helpful, personable, professional, and worked with us efficiently. We had such a smooth process, we are still in disbelief. We will continue to give Master Chevrolet our business!

Master Chevrolet /Cadillac was very courteous during the sale process and attentive to my needs after the sale

I arrived there about 30 minutes before closing. Mr Miller informed me that I may have to come back on Saturday to complete the sale. He, his Manger, and the gentleman that completed the paper work remained there until after 8pm so we could complete my transaction. I live in Jonesboro GA and I had agreed that I would come back. These gentleman by the mercy of God decided that the would handle business. I was so happy that I didnt have to drive back the next day.

Id recommend this dealership. My credit wasnt the best but Travis white and clint Byrd got the deal done. I also got a fair deal on my trade. Very relaxed atmosphere with no pressure at all. The whole staff was nice from the sales manager, financial manager, to the sales people. Will definitely be back.

I recently bought a truck from Master Chevrolet, and it was the most pleasant experience Ive ever had at a dealership. Travis White was extremely helpful, and the other staff I came in contact with were super friendly. I honestly cannot think of one negative thing to say; I highly recommend this dealership to anyone looking for their next vehicle, they will treat you right!

My wife and I bought a GMC Envoy from Master a few weeks ago and I am very impressed. The truck is in great shape, and is becoming out #1 family car, which is exactly why we got it. Our salesperson, Josh Stowe, was very patient with us as this was our first time buying a car from a dealership. He answered every question we had with expertise. I also spoke with their Sales Manager (forget the gentlemans man) and he was also very welcoming and knowledgeable. We felt really comfortable in the dealership, never pressured. Well be back soon!!! Thanks!!!

Very rude when answering the phone and the sales person I spoke with never sent me the email with pricing to make a deal, sorry but if your going to sell a brand new car and have someone fully interested in making a deal you need to treat them a lot better, we ended up going to Milton Ruben in Augusta to purchase our brand new 2021 Chevrolet Traverse and have no regrets on making that choice.

I am so glad I found Masters Cadillac with Capital One’ auto navigator!!!! Travis was my Car expert and he did an excellent job! Car was literally cleaned and ready for me at the door to test drive as soon as we arrived from Georgia at the dealership. Travis was very patient with me and didn’t rush me as I did my own inspection ( shoutout youtube!). He answered my questions honestly and made the process VERY smooth. Did I mention I loved his personality?! Go check him out.... like Allstate...You are in good hands... with Travis! He got a customer for life! 🙂. Don’t even get me started on the after purchase service.... THEY CARE!!!

Service was prompt. Service guy (Justin?) was friendly and helpful. Gave me confidence he knew what he was doing.

Customer service was good just not a good selection of cars and colors

Travis White was the car salesman that helped me find the perfect car! He was very patient, had a good sense of humor which helped the process be stress free. Thank you for all of your help!!

It was a great experience. The service department was great. I will be back for all my service needs.

The absolute best buyer experience i havr had yet. Went well above and beyond to accomodate me and my needs. Travis white and Josh were wonderful. Great customer service. Wish I could have given 10 stars. Thanks again on my new truck

$80 for a cabin filter replacement?? Lol That should be against the law. Of course I replaced myself within 5 minutes and $20. After my $150 oil change which I will be doing in the future.

VAUGHN IS AN OUTSTANDING SERVICE REP

I bought an 08 charger r/t from this dealership. Travis white helped me. I am in love with my car and I would recommend purchasing your nxt vehicle with these guys. Friendly and professional service. Thanks again guys!!

Joe Mills was my salesman. He really knows his stuff. Made my Bolt EV purchase easy and took the extra time to make sure I was comfortable in the car. Even came to my home to help me setup my garage door opener and charging system. Couldn’t ask for a better purchasing experience!

Excellent salesman and service after sale would recommend to anyone will continue to do business with in future

My husband and I just purchased a new vehicle from Travis White at Masters Chevrolet in Aiken. We intended to just look at vehicles but were greeted by Travis with no pressure at all so we went forward with a test drive which led to purchasing the vehicle. Everyone on staff is friendly and knowledgeable. Travis explained all the features of the Equinox simply and was very patient with us at all times. The wait time for the whole process was a bit long but they were busy and you cant fault them for that, that just shows you they are a popular Company to work with. We will most likely use them for all service needs and it was comforting to know that they also wanted to service our other vehicle even though it was not purchased through them. Really happy with the finance paperwork process, quick and easy. Thanks Travis and all the staff that made our experience at Masters perfect! Look forward to future business with you, The Foxs

Recently bought a Minivan from Master Chevrolet and the experience couldn’t have been better. Travis took wonderful care of us and made sure the car buying process was smooth.

Pendarvis has a $58 oil change. Decided to give master a try since it is closer. $162 for an oil change? Highway robbery. Will never take another vehicle there for anything.

Master Chevrolet in Aiken, SC is absolutely awesome. Im from Michigan and was traveling with my GMC Denali HD pulling a 5th wheel when I developed trouble on I-40. None of the Dealers in Augusta, including Masters would make room to squeeze me in to address a poor quality DEF issue that was putting me into limp mode. Masters in Aiken not only got me in, they helped me get an RV site and shuttled me back and forth. My truck was fixed the next day and my wife and I were back on our way to Sumter to see two of my Grandchildren graduate. I cant say enough about Masters in Aiken. They went way above reasonable service. They are just awesome! Thank you guys!

Very knowledgeable sales team. Took care of all my questions and needs. Very laid back no pressure atmosphere

I have bought and traded several trucks and cars at Master and they are absolutely an amazing dealership!! Travis White is a great sales person, patient, attentive, knowledgeable and most importantly, not pushing any sales agenda!! Justin Hartley in the service department has saved me more times than I can count!! I used to haul horses professionally and Justin would answer his cell after hours to help me with a crisis while on the road!! I always enjoy going there, even if its just to say Hi and thank you for making me feel special and like a friend!!

Awesome staff, ethical business practices

Yes, 3 stars. The service gets 5 but GM Corp gets none, so I split the difference. Service department was awesome and up front about nothing coming from my speakers. Long story short...GM built an entertainment center that CANT be repaired at their expense. Too many parts that could be the culprit. They wont pay for a hit and miss repair. Its an ongoing, 5 years, problem that GM doesnt seem to want to rectify. My recommendation is buy anything but a GM vehicle.

We had such a great experience here. Our sales rep Brandon Pennington was extremely helpful and made sure that we felt valued as people... not just customers. Their finance team Jason Francis and Will Parrot went above and beyond to make sure we were financed with the right company for us with the best APR possible. We will definitely be buying from here again.

The car I drove from there ended up in the shop with in a month. Needed a tune up even though I was told that was supposed to have been done with the purchase of the vehicle. Brought it to them to check and they said they couldnt do it for another three days. As long as they get you in a car that rolls thats all they care about.

Came in for an oil change. And I noticed a issue with my shifter before I got there. They immediately looked up information about it. Had the part on site. And made time to fixed the problem without me having to come back for another appointment. Thanks alot 🤗

I always get great service from staff at master chevrolet

Got my first car here and everyone was extremely helpful with letting me know everything so a big thank you to Josh Stowe and Wayne Morgan you guys are great!!

The deal was painless an quick. All paperwork was ready when I got ther an was in an out.

Great People.We had A wonderful experience Getting service done on our 2018 Corvette last week. Bravo to Everyone. What a pleasure it is to have service work at a Dealership with Good Respect for their Customers.THANK YOU. Kelly Thomas, Brooke Crutchfield, Jarah Smith, Vaughn Hester, Mickey Weathers, Jason Francis, and Wayne Morgan. The Service Department needed 8 hours to service our Corvette. Everyone answered all of my questions about the work needed. They were all Courteous eager to help. They offered me a Vehicle for use for the day to get me home and back. Since I live more than usual allowed distance for a Courtesy vehicle The Distance was never a mentioned as a problem. They Spoiled me. A Good Team shows their Respect for Good leadership. Congratulations. Thank You to ALL.

I had a great experience here at Master Cadillac Chevrolet. Travis White was the Sales Rep that had taken care of me. The process was smooth and was an easy transition. Thanks again for getting me set up!

I had a pleasant experience and will patronize there again.

Maters Chevrolet has an awesome staff!! Travis White is an amazing salesperson. He pays close attention to what you want and need. From start to completion made my purchasing process a true breeze. Thank you Travis and staff for going above and beyond in service and details. If you’re looking for quality you’ll find it in the staff and vehicles.

2019 Colorado 4cyl engine service dept thinks it ok to price gouge it’s customers, the very ones who faithfully keep going back, but my last oil change had changed my outlook. They charged me 148.08 for a simple oil change. I’m done and will be finding another Dealership

New owner of a Chevy Silverado 1500. The Team at Masters was great and made the process quick and painless. Very Nice Experience. Travis did a great job from the time I first met him through delivery.

Very professional. Great attention to detail. Made sure I knew what was being done and pointed out what could be problems in the future.

Buying a car can be a tedious, never ending headache if you don’t have the right person to work with. Joshua Stowe at Master Chevrolet in Aiken was the perfect person! He didn’t pressure me, kept in contact, and worked hard to earn my business. I knew what I wanted and he worked hard to make it happen. I’ve purchased from many car lots before but have never felt this happy. If you’re looking for a pressure-less, knowledgeable, honest salesman Joshua is the guy. My son will be leaving for college soon and I plan to return to Joshua. Thanks Master Chevrolet and Joshua Stowe for making this experience a joyful one. I finally have my dream car!

Great service on oil change as well as ordering accessories for our Blazer

My girl took her car here for a water leak few weeks later same problem and she was charged again and then a week later same problem and the mechanic tells us theres no way he can diagnose all the issues, but isnt that his job... then they refuse to look at her car again till the end of june... just straight up poor service after spending 1000 dollars with them...

They do a great job , a little pricey , but its not too bad .

We had a great experience with Brandon buying our Toyota Sienna at Master Chevrolet. He was so friendly, welcoming and so nice to work with! It was worth the drive from Atlanta!

I arrived early for my appointment but the service staff was able to immediately get to my service. The technicians, service writer and service manager were all very accommodating regarding my 60K service. Overall a very pleasant experience.Since I was waiting on my vehicle, it was appreciated the service was performed immediately and the overall process was reasonable for the services performed. Also, appreciated the 10% discount provided via a GM/Chevrolet Mailing. I found the Master Chevrolet service to be superior to recent poor services received from a local independent repair facility on another vehicle. Good job by Master Chevrolet Service.

Want to know what you missed if you bought you Chevrolet anywhere else? For starters you missed the most professional people in the auto business that I have dealt with in a long time. They know how to treat the customer with respect and they know everything about the products they are selling. Car buying made easy. Financing made easy. The entire purchase process made as easy and painless as possible. There is no question that I have found the dealer that I will continue to buy from and where I will have my car serviced. Everyone was extremely welcoming and friendly. Thank you Joe Mills for the attention to my needs with the new purchase, thank you Will Parrott for the help with choosing the best finance offers and thanks to the team in the service area, I appreciated meeting you all. The entire Masters team contributed to a pleasant buying experience. .

Took 3 weeks to get our transmission replaced. I had to call the warranty company myself to get them moving because our service advisor didnt follow up. Then Im told, after I called Justin about picking the truck up and told ok, that we couldnt get it. No one knows what others are doing or saying to the customer. Poor management leads to poor customer service.

Highly recommended!!! Talk to Vaughn Heston in service, Fabulous service, they fixed my vehicle and went above and beyond!! They even took care of all the recalls without me even asking! This is my Chevy store and it should be yours too great people!!

Travis and Will were very friendly and professional and knowledgeable. They made the process easy and comfortable. I love my truck and would definitely recommend your dealership.

I had a great purchase experience a Master Chevrolet Cadillac and recommend the dealership highly. Joe Mills was efficient, friendly and knowledgeable and followed up with me after the sale. In short, I enjoyed the purchase experience.

Excellent. The staff was pleasant and the shuttle driver was helpful with dropping me off at work and picking me back up. Thank you

Made an appointment. Lack of communication, two people had to be asked before the appointment was acknowledged. Rep was a bit arrogant at first.

Vaughn is always very helpful and a real pleasure to deal with.

Stuck out of town. Got me going in two days. Thanks to Von Horton team.

I brought my car back twice and it is still running hot. I saw coolant leak next to radiator yesterday.

Make sure you check everything yourself if you can. Have a vehicle purchased from here that they promise was certified but the alignment was out and has caused 2 balled tires in a little over a month. Ask for proof of service and alignment and they can’t provide that and they are refusing to make repairs. The other vehicle that I was having serviced here will never go back and I will never purchase anything else from them. I was promised a call from the service managers boss last week and that still hasn’t happened. This has definitely been the worst car buying experience I have ever had. The sales reps and managers don’t believe in taking care of the customer after the sale at all. They made their money so you are on your on after you leave the parking lot. My first clue to how bad things were going to be should have been how rude the salesman was.UPDATE: 10-16-2020I spoke with Charles and he found what happened and who dropped the ball. He is going to fix the issue with the vehicle and replace the tires. Charles is the service director and he informed me that he is a newer employee over at Master. He also stated that he has put additional policies and procedures in place to prevent issues like this from happening moving forward.

Great Cadillac customer service and follow up. Contacted Master Chevrolet Cadillac and same day they got back to me. Joe Mills answered all my questions via phone/text and got straight to work when I arrived to dealership, not missing a beat. Received a great deal on my trade and and was out the door in less than 2hrs. Very professional and courteous staff. Will definitely be doing business again.