Her tax services and help with everything was awesome

Nobody is better then than Victoria!! Hands down!!

I’ve been with Vicky for 28 years. She always works out what’s best for the client. Yes she is hard to reach but that’s because she works hard and has so many clients...maybe a few too many. If you want your taxes done in an hour or a few days, go to H&R Block. If you want them done to your benefit, stick with Vicky!

HORRIBLE. She should be out of business. Receptionist contacted us in March 2019 to advise they had our taxes. We heard nothing else from Vicky...EVER!!! We began calling her and leaving messages weekly, starting in August and she NEVER cared enough to return our calls. We finally reached the receptionist the beginning of February 2020 to get our original documents back, which she returned and apologized. They were sitting in a filing cabinet and no one had looked at them! We took our taxes to our normal Accountant and they have already been processed. If she didnt want our business all she had to do was return our tax information.

She does take a long time and getting in touch is extremely hard but she is very good at what she does. She is extremely busy and has a huge work load that she deals with. I had a hard time getting ahold of her but she got my taxes done and I was very happy with the results. I guess you can say good things come to those who wait

Probably the worst customer service Ive ever had. Didnt do my taxes when she said she was and now I owe the IRS money.

Vicky and Missy are awesome!!!! Been with them for at least 25 years!!!

Worst customer service I have ever experienced. Emails and phone calls were made for months with no response. I dont care how great she maybe as an accountant. If you cant respond to clients by email or phone then what good are the services.

This women was impossible to get ahold of, lied and said she filed our taxes when she hadn’t, accused me of bullying her when I finally got ahold of her after finding out that nothing had been filed and no extension had been filed and I asked for my paperwork back. And I just recently found out that after she finally filed two months late, she left out the fact that she didn’t fileour local and state, so we have to pay a bunch of fines.

Worst customer service Ive ever experienced. Heard that many people had bad experiences. I put my taxes in and its been five months and Ive heard nothing. No taxes back.

Vickey is awesome.

Many messages (phone | e-mail) left - no return communication. Agree with other posts - horrible customer service. Surprised shes still in business.

Shes terrific!