Very nice employee. Answered all questions.

Unfortunately went to this establishment looking for a professional fix to my problem and found a lot of poor communication and lack of accountability. Part owner had no interest in rectifying any issue and passed blame down onto person working under them. I would not reccomend this business to any one who values their money and more importantly their time.

PCW was very professional/ skilled. My PS4 and desktop PC needed repairs. PCW fixed both and put me back in the green, while updating me every step of the way. The bill was affordable. Would definitely recommend PCW

I dropped off PS4 and desktop PC at PCW and I had phenomenal experience. Staff was professional, repairs were done in a few days while updating me every step of the way. (It felt like I was their top priority), and the bill was very affordable. Definitely recommend PCW Computer to everyone

PCW took my laptop (MacBook Air) and said that they could replace the one broken key. They did not call me after a week, so I called and they said it was ready. We picked up the laptop which they said was all fixed. Upon bringing it home and testing it out, it seemed that absolutely nothing had been done. I called again and they told me to hit the key harder, and that sometimes it sticks (which is the issue I had paid $50 for them to resolve). They did not refund me and told me to bring my laptop down again. I am not planning on doing this because my laptop was returned to me in the exact same condition I gave it to them in.

Unable to update my system on my Samsung tablet2 10.1 told me he did update it still unable to use apps told me use Google internet, maybe he knows how Fix computers But he doesnt know about systems or updates or upgrades... Useless Dont even bother dont waste Your time

Very thankful for this place. My autistic son destroyed his computer and they fixed it.

Great service great prices overall one of the best places Ive ever shopped

Great place beat Amazon in price and quality! Great credit card rewards and special financing!

Doesnt return phone calls. Doesnt open on time. Why be in business if customers cant contact you?

Repaired newer dell laptop. Fair price and highly competent.

I lost a few screws for my laptop after I replaced the hard drive. The guys over at PCW were kind enough to give me some replacement screws at no charge. If I need computer services in the future, I will certainly consult with PCW because of this kind gesture

This experience was pretty much the same as the one I had 15 years ago, the last time I dared set foot in here.The same shelves are there, and theyre populated with the same ancient, useless lumps of forgotten hardware. The display cases are filled with strange items that dont seem to merit such a conspicuous position.The man up front was openly hostile toward me, with the apparent goal of dissuading me from paying money for goods or services. Bizarrely, he also claimed he didnt have an item in stock when it was the largest item in the display case. Then he said it was new, despite its seal being broken. Overall, it felt like a crash course in gaslighting.I feel sorry for the young man who was doing the actual work up front. He was responsive and knowledgeable, and he did his best to be helpful. He deserves a better work environment.Speaking as a certified computer technician, I would not recommend this business to anyone for any purpose.

This is going back a bit but when my old laptop died I brought it there to be checked out and was told my motherboard was to blame. Rather than trying to stick me with the expensive option especially with the age of the laptop, they suggested I either go buy a new one or get a used one fruition a private sale. There was still the problem of file retrieval and again instead of sticking it to me price wise they suggested I remove the hard drive and converted it into an external hard drive allowing me to have all my files and still have a working external hard drive that still works around 5+ years later. Would definitely suggest and use again when the need arises. Also it goes without saying staff was very friendly and helpful.

Just stay away from this place.... The prices are way to high. And service is horrible.

I brought a good computer to this place just to clean , and they returned to me NOT WORKING COMPUTER, this guy named Kevin was the person who supposed work on my computer but now I’m home with a not working device, this is nothing professional. I’ll never recommend someone to this place

Professional, reasonable and very knowledgeable. Had my computer there twice now in past couple years for repair and upgrade. Reliable work!

Excellent! Staff is friendly, knowledgeable and willing to go the extra mile (rare today)!Think of it as a mechanic shop only instead of car parts there are computers, iPads and work tables. I value the work they do!

My daughter had to return both computers she bought there for various issues. The first time she was treated very poorly even though they offer a return policy. Also, they keeo 20% of the total cost for a restocking fee!!!

The technicians at PCW have successfully serviced two of my desktop computers and a laptop. I can call for information and advice before bringing in components. These people are not retail clerks. They are well-qualified and experienced in a fast changing technical field. Highly recommend their service and wont hesitate to return when the need arises.

Ive had 2 experiences with them now and each time was as good as you could ask for. Great staff, very prompt work and extremely fair prices. The 2nd time I brought my comp in they diagnosed it, fixed it, replaced my faulty RAM card that I purchased from a sketchy eBay seller, put the old one back in, and they did not even charge me one dime.. I dont know that any other spot would have done that. Time is money and there time is valuable yet they were considered of me the customer. I highly recommend!

Great job, Fair price!

At work, we had a laptops OS crash on us. The laptop had important documents stored on the hard drive, which we needed ASAP. First we tried Best Buy and they would not even look at it without an appointment. In addition, the diagnostic would cost $100. I brought it to PCW and George diagnosed the issue on the spot for free, then was able to transfer the information onto a hard drive all in one day. Overall great experience.

I have been a customer of PCW Computer in Warwick in the past. They definitely need to improve on customer relations. They are rude, abrasive and dismissive to customers. They are disinterested in the concerns and needs of each customer. I was dismissed as someone they were not interested in helping at all regardless of the fact that i was interested in purchasing another computer and upgrading the desktop i needed help with. My questions were not answered and i was told they would get to my computer when they were ready even though this was during a time of day when they were not busy [just me and another person were the only customers in the building and the other person was heading out the door when I arrived]. They are not computer literate. Overall they are not very good at fixing older computers that require the retrieving of lost data. I wish I had known this before I sent my desktop there the other day! My last experience with PCW was so negative that I have found another local computer business for repairs and upgrading which is much more customer oriented and knowledgeable. I will definitely do my homework by reading Online reviews of local companies to avoid making another mistake.Parts of this review were taken from a previous posting by an individual that had the same experience that i encountered. I felt it important to repost that review and add comments regarding my experience. It is unfortunate given the climate of todays business success rate that employees are not better chosen to create a positive customer experience!

They are very helpful, knowledgeable, friendly and fast to get your problem solved!!

Unreal service and honesty. Highly recommended

Several months ago, I took my laptop to PCW in order to have the DC jack stabilized. From the way it it was behaving, I could tell the jack had simply loosened; as far as I could tell, it needed only a drop of solder in the right place.The fellow charged me over $200 because, he said, the jack had come completely disconnected and needed to be replaced in its entirety. When I went back to get the machine, he showed me the jack as he had found it in the computer. From examining it, it seemed obvious to me that he had forcibly snapped it off the motherboard in order to justify his claim that it was disconnected. Rather than argue (and hoping that the he in fact had fixed it), I simply paid the money and left.A few weeks later, the jack had come loose again. I tried to stabilize it myself, but it was pretty clear that it needed to be fixed by someone who knew what they were doing. I asked around, and took it to a shop that had a solid reputation.When the second shop examined the laptop, they pretty much confirmed my suspicions about what the guy at PCW had done to the machine; they told me that the motherboard had been broken in a way that they had never seen before. They also told me that the DC jack had been soldered into place in a jury-rigged way that made no sense whatsoever. They had to replace the entire motherboard (which cost some money); the difference is that they were very clear with me regarding what they had to do, and why they had to do it.I certainly never again will use PCW for any reason.

Great, fast service. Kyle waited on me, he was very knowledgeable, & very helpful. I have been recommending PCW to everyone. I will be a repeat customer.

Been a customer for many years. Excellent service. Their refurbished computers are an excellent deal.

Our computer would not turn on so we went to the Geeks. They couldnt fix it there and would have to send it out.We went to PCW and they quoted us a fair price and fixed it while we waited!Definitely recommend!

I couldnt find a power cord for my old laptop, quicker and less expensive than the internet for a replacement cord. Nice people reasonable prices.

Very rapid service, fair pricing, and excellent staff. If youre looking for no frills, but professional and inexpensive computer repair, these are your guys.

Been going here for years. This is my go to place for solving problems that exceed my knowledge.

I have had computer problems successfully resolved by PCW on two different occasions. I recommend PCW if you want someone knowledgeable, trustworthy, and affordable, but not flashy, smooth-talking, or slick in their approach.

Great place to get your computer fixed

Friendly and helpful. Knowledgable.

They are very knowledgeable with repairing most computers and electronics.

Absolutely the best place to take your old computer to be serviced or to buy a new computer! Those guys are awesome!!!

Had my PC fixed there several times, always had really good service at a fair price. Would highly recommend!

You better think twice before you service your Computer there, you will get charged for nothing..I dont recommend them at all...

George was very helpful and staff was friendly. They explained the problem and I was satisfied with the service.

Excellent service, honest and fair with their diagnostics, and feedback, and best of all the two owners Kevin, and George are always available to take the time and help with any questions I have. I highly recommend PCWComputer on Bald Hill Rd. To anyone j having issues with their electronic devices.

I went to PCW Computer a few months ago and they fixed my Mac screen, they were the cheapest around and i need it fixed quickly so I figured I would give them a shot, soon realized that it was the biggest mistake Ive made. After getting my computer back, the glue that they glued the screen on with was all clumpy on the outskirts of the screen. They didnt take the time to trim the excess glue off which is a very easy thing to do but i looked the other way and was happy that they had fixed the screen. Roughly 2 months later, the top of my screen started to loosen and come off, so I took it to them and asked if they could fix it for me, they said yes and I came back the same day. When i came back, George told me that the screen had another crack in it and that it was already there, which it was not, he must of did it trying to fix the screen, so i told him i wanted a new screen and he agreed to do it for what it costs him to get the screen, $20. I then picked the laptop up once again and took it home. 3 days after i got the laptop back, the whole screen came unglued and was hanging off. I will never be going back to this place. They have horrible customer service, they are lazy and sloppy with their work and they are hacks.

Ive been using PCW Computer for repairs and upgrades for years and Ive always been very satisfied with the repairs, the turnaround time and the pricing. I would definitely recommend them and will use them again.

$140 to install a 2 terabyte hard drive. Dropped it off in the morning it was done before.

I went to PCW to fix a broken O button on my laptop. They did something with the BIOS and now I am completely locked out, the laptop is completely useless, an over-sized paper weight. They wont fix what they did because they cant figure out what they did and insist on charging me for figuring it out. I dont know if they were trying to drum up business for themselves or if they are just incompetent. Either way, they are useless.

Do not repair printers 😒

My laptop was out of service for a year I was even thinking about getting a new one. Then, I stopped by PCW and said they could fix my MacBook for $500 (Apple was charging $1500) They fixed my computer in 2 days and I couldnt be any happier with the outcome. 6/5

They are awesome! So happy with my computer

Friendly staff, but small junky place with high prices

I brought my iMac in to be serviced because the LCD needed replacing and it was too old for apple. It took them 4 months to get the computer back to me, always claiming they kept getting the wrong parts. I finally had enough and asked for my iMac back. I got it back to find a TAPED UP not screwed hack job. The webcam that once worked didnt, the cd rom drive sometimes worked. I opened it myself to fix it to find massive amount of tape where things should have been soldered or screwed. Never again.

My experience was being charged for diagnostics when none were needed. I know enough to tell him what to replace, I had to have an apple authorized repair center do the work though,. At least a few of the parts were not oem and noticeably inferior some used as well all at a high enough markup to purchase a non-working comp for parts and have them all. Ribbon cable to the Hd and low light/ ir sensor broke the 1st week and it was half the width of the one in my 13 MBP . All in all I was charged $180 in parts I priced at $30 max oem new so a 600% mark up on parts not itemized in the invoice. another for the literal 15minutes it would take a semi-novice like me to install.sincerly unhappy.Paul MooreCoventry,RI02816

Quick turnaround time and answered any questions PERFECTLY

Picked up a used computer at a good price

Friendly staff, but small junky place with high prices

Bunch of ******, I went for my laptop forgot password left my Laptop for 2 days and I got charged for Password reset and virus removal and this and that ..all of they said is just a BS to get money out of you .dont even go there , dont recommend them at all

The staff are nice

Been here before. Great staff and cheap!!!

DO they Buy used pcs/laptops?

They can fix anything

Not a wide selection