I broke a key, clumsy me. Got the recording run-around on the phone. On hold for more than an hour, 2 different times. They lined me up with a mobile locksmith, the next day, who had already retired. Not retired for the day, retired permanently as in gone fishing. Business closed permanently. Thankfully I tried to call him/her to find out roughly what time wed be meeting at the truck. When I finally decided its time to talk to the manager (yes I had to be THAT guy), she took care of the matter promptly. Maybe theyre wonderful when all goes right? Maybe they should have EXTRA KEYS FOR THEIR TRUCKS? God forbid, if you need to contact them for any reason or you need to use mobile service, it may take a while.

They were swamped and seemed short on available time and desire to answer my questions. Ill give them another try, but they wiffed their first at bat.

Using the the 24/7 rental service couldn’t be easier, find your truck, take a few pictures, and ask for the keys.

Truck said $19.95 a day local to rent... Somehow it was actually $100 to rent for a day, and we didnt go far, either. I think it should be considered as misleading advertising.

If I could rate 0 stars I would. Idk who does the hiring here but no one here knows how to do their job nor do they know what customer service is! If you call expect for them to put you on hold as soon as they answer, then when they pick up they’ll ask you what they can do for you, you’ll tell them only for them to say “I have another customer in front of me so I need to put you on hold again” WHAT IS THE POINT OF HAVING A PHONE! So I end up giving up on the phone call part, go in there do find a most likely “demoted” old manager from anther location who’s name is Ashley, super unprofessional. I get to the counter start telling her about my reservation and she answers the phone. Not saying “excuse me one second, or let me get this really quick” just answers and takes her sweet time answering the customers 15 questions. This happened twice. Then finally get the paperwork ready and tells me the truck is out front. Doesn’t tell me which one, doesn’t tell me where the keys are so I had to go back in and ask. I’m not that lazy but seriously people don’t just know these things by heart. I’ve honestly really had it with this location and NEVER will be spending a dime there again. Go to any other location. Hopefully they know how to do their jobs.

I have NEVER been here where there isnt a 30 min wait. Bring a lunch. Super understaffed. I stood in like for 45 minutes today and the app doesnt work either. And ps..your computer system is so raggedy that she had to start my order over 3 times once I did get to the counter because someone bumped the desk. Raggedy.

Rude as hell never going to go there again

Bought a new travel trailer. Had Tom install all the towing gear and then the dealer I bought the trailer fromm did the setup but clearly did it incorrectly... Definite safety problem! I returned to Uhaul where Tom quickly diagnosed the problem corrected it and had me back on the road, SAFELY! Will never go anywhere else for RV and towing expertise!

We got rigaramoled they changed the car hauler, then they yelled at us like kids on the phone then rebooked everything, and now we have to re do everything at our destination. Ludicrous.

Service with a smile although there is small waiting area there is Usually a line to get serviced the staff are friendly and knowledgeable.

Not very good service and they were understaffed when we dropped off the truck. Also the fuel gauge estimator included in the rental packet was nowhere near accurate. So although I filled the tank to what the paperwork said would be the correct amount, it was 3 gallons low when I went to turn it in, so had to leave and gi to gas station.

Larger uhaul location. Parking lot sucks, but the store itself has lots of boxes and moving supplies. Never had an issue with renting trucks here. Uhaul rental prices are pretty much fixed so no variance here. Staff is friendly. Can be quite busy sometimes.

Getting break controller installed. Great service

Mileage on inspection app off by 100 miles, damage not marked and equipment not ready at reserved time or even at requested location. Dont even bother with this place.

Store is good. Phone service needs to be fired.

Very knowledgeable staff.