I live literally live just down the street from this place. They constantly fail to deliver my packages saying location unknown. I have been there 4 times to clarify this and show them they are just down the street from me. Also once they were supposed to pick up a package I left outside for them, and they placed a sorry missed you sticker on the package they were supposed to pickup. I called 3 more times and they never came to pick it up.This place offers horrible and lazy service.Update to the response below:- No I will not contact you via social media or any other means anymore, as you have seen from my post above, I have already contacted you multiple times. Im done.

Had an oversized package get refused at my mailbox facility—these folks tracked down where it had been routed after that & held it for pick-up. The man who assisted us at the centre also helped load it into our car. My day went from stressed to happy, thanks to them.

Rita is a star. I reached out after a missed delivery in the hopes of picking up a package before the July 4th holiday, and Rita was able to coordinate with the driver to arrange a drop-off and in-person pickup right before closing for the weekend. This made a huge difference, thank you very much!!

Better than UPS store. Of course anything is compared to the 63rd Street UPS store. 👎

The nicest guys on the planet. Period.

The guys here are friendly and helpful and efficient. The only reason I could find for not giving 5 stars is they STILL require face diapers.

The service in the Vancouver, WA area is getting worse. I was to get a pkg yesterday but was told the address was wrong. No it wasn’t. We get packages via UPS all the time at this address. Lazy? Incompetent? Today I was to get the pkg but was given the same excuse. If you can’t get good drivers, perhaps your management staff should start delivering the packages. Then they would understand the problems out here.

The employees there are always amazing. Very helpful, speedy, patient and accommodating.

Great hours and fabulous staff. So easy to use no matter what hours you work. They take good care of your packages too.

Vancouver, Washington--They delivered over 1,000rnds of live firearm ammunition to the wrong address. Not even close to my house. Luckily the person was nice enough to drop it off to me. It could have end very badly down the road. My trust is fading fast because this isnt even the 1st or 2nd time its happened. You cant miss the giant numbers on my house and I have multiple cameras I use to prove when they dont show up fortunately.

Not this location, but UPS the company is a joke. Everytime there is a problem they say oh there was a glitch in the program. Paid for overnight shipping, recieved it 3dsys later. There tracking system said will be delivered by 9 pm Saturday night, finally got to talk to a human after 30 minutes on hold, and guess what, there is a glitch in the program, you will get your package on Monday, I doubt it. If this is the best you can do, find another job.

The guy running the office today was awesome!!! He took the time to find out what truck my parish able package was found on... tracked him back to the Center and brought my package out to the car!!! totally made up for the lost package, un informed privately owned Pack and Post, dismissive call center person and convoluted website and phone system....

Helpful service in a pandemic, shorter lines than the mall location. Weight limit of 150lbs, this is a parcel only location. Size limit is I dont know what.

Great drop off location. Friendly staff

The in office staff here is friendly, professional, and efficient.

Wonderful people working there!!! Thank you for your great service...

Well organized was able to ship my package with minimal issues

They are very helpful with how to package and ship fragile items.

Nice place, helpful and very Friendly people working there.

Youll get tracking that your package is on a truck, but every day it ends up back here. Not until you call UPS HQ to complain and get hold of the shift supervisor will they actually bother to deliver it - in a personal car at 5pm! Dont expect the usual UPS service from this bunch of jokers.

They were very nice and efficient.

Fast and easy. Very helpful.

I used this facility many times and every time I was very satisfied with the professional service, the quickness and friendliness of the staff, Jeanna. As a customer I was offered the most convenient choices to choose from for the international shipping. The service is prompt and you will be informed all the way to the destination. Great service!

I went to the UPS warehouse on St. Johns 9 days before Christmas GOT IN AND OUT IN SERIOUSLY...5 MINUTES...AND WHAT I WAS SENDING TO CALIFIRNIA...WILL BE DELIVERED IN 2 DAYSOUTSTANDING!!!

Never had a problem. They’re always fast

I had to ship a firearm for repair they wanted over $100 went to fedex only $25 i will say they treated me great at ups and told me up front i might do better somewhere else wich was really nice

I use UPS frequently but just experienced bad service causing me to question my choice of carrier for my personal and business needs. UPS misrouted my package resulting in a several day delay and when I requested to be upgraded to UPS ground to expedite shipping by one day from the new delivery date, they refused. I was offered on the app to upgrade to ground for $3.50 so pretty horrible service. Ill be requesting Fed Ex in the future and using Fed Ex for my business needs... all because UPS felt the need to shaft me on the service for $3.50 for THEIR mistake... fail!

I was looking for a package that I had received conflicting messages. The clerk that helped me took the time to locate the package, it was still there. She then helped me forward it on. I really appreciate her and she was do very pleasant.It was about 3:00 or 3:30 on Jan. 3.

Its a pleasure to work with the staff here so friendly & knowledgeable. I regularly pick up packages here & they treat everyone with courtesy & respect while efficiently assisting them.

I dont know who I need to contact but your drivers need to pay more attention. I live in a condominium complex where our unit numbers are on our garages. Today around 9am a driver dropped a package at my door meant for a neighbor a few doors down making it so I had to drop it to the guys door myself. Wonder if the dude just thought oh close enough. Lucky I was nice enough to do that. Also been noticing a lot of drivers driving down the street we live on (a busy street might I add) texting away on their cell phones, some even blowing through a red light... Just saying, drivers need to pay more attention

This place consistently loses my packages, and I have packages sit there for two to three days, before someone gets off their butt to deliver it. Really disappointed in the lack of quality service, thats being put out by this specific UPS location. Seems like there might be bad communication, or something, between the employees. I currently have an item that has been here since Wednesday, and STILL isnt out for delivery. We never have this issue with the post office.

HiGood Morning,Just curious, I had an interview yesterday for the Seasoning Driver, and I was told to go Portland for a Driving Test or Road Test tomorrow 02 November 2018. Problem is , I don’t have information about location or address to any this, can someone help? I don’t even have email explaining about this appointment, maybe I’m not hired, lol...thank you much

I use this as my drop off if I cant have something delivered to house. Usually pretty quick even if the office is pretty tiny. Good hours, too, since they are open until 7.

My chair was delivered one day early-to the WRONG STREET!!!! Do you people not know that Vancouver has this silly way of putting same named streets next to each other with the only difference being the end says WAY, ST, DR., AVE etc.?? My neighbor on the next street over had to lug this big chair over here and do your job for you. Read the label!! And the street sign!!! And another thing--every time you deliver something you dont ring the doorbell. Several times I was sitting right here and had no idea you put a box on my front step for all the thieves to see! I had to give you one star or it wouldnt let me post. I didnt mean it.(the star)

Very helpful & friendly staff.

Great service. Very nice people. Just make sure you call ahead so they can have your package pulled aside for you. If you dont you may not be able to get it till the next day. So asoon as you get your slip call them. Pick up time is between 630 pm and 7.00 pm

Helpful, but surprisingly not any different than UPS franchise stores. Youre best bet for pricing etc is to create an online account.

One of your drivers just left DEEP tire ruts in our property at 3:07 p.m. on 11/21/17. I watched him back off the narrow private road, drive over our culvert, and leave his devastation for us to deal with AGAIN. A second UPS truck (possibly the same one) backed down the same private road in front of our house at 3:37 p.m. When my husband confronted him, he said he didnt do it. So do you have two delivery trucks delivering in the same location within half an hours time? If so, thats not very economical!

Had package picked up they hold it for me no problem. Good customer service

We paid $104. 06 to have a package delivered one day to Moscow, Id.to a specific address.We used the tracking number to find out it was NOT delivered to the designated address but left and accepted at an business office. Then we had to make several calls to find out where that was.This is not acceptable. We relied on getting the package to the specific address on or before Saturday afternoon. If we hadnt spent a lot of time on the phone, we would have never known where the package ended up.

Great group of people working here.

I paid $29.99 for a package to be delivered 2ND DAY AIR from Anaheim, CA to Vancouver, WA. The package was only worth $25, but I needed it really fast. I placed my order on a Wednesday and got a notice that my package would arrive at 2 p.m. on Monday. Then I got a notification that it would be delayed because of severe weather. So I called to find out what the severe weather was. I talked to a representative and then to a supervisor and was told by both that my delivery was in the Portland OR facility. So I asked what the severe weather was, because its sunny and 51 degrees here, I live across the river from Portland I can see PDX airport from my house. No severe weather there either. They told me they didnt know and they wouldnt give me a refund on the 2ND DAY AIR. I could have paid regular shipping and probably got it at the same time. I could have had it sent it through regular mail (USPS) and got it sooner!

We had several packages that had been delayed due to heavy snow and ice conditions here in Camas, WA in the foothills of the Cascades. Today, the main roads finally became passable except for our area where long and steep snow covered driveways made truck access impossible. I expected to hear that weather would further delay delivery, thru no fault of UPS. I could not believe my eyes when two UPS delivery folks came up our snow covered driveway carrying our packages, delivered as scheduled. This was way beyond the call of duty in my view and very much appreciated. I hope someone in management at UPS reads this, conveys our thanks, and commends them for their Christmas Spirit and a job well done. Our thanks to Santas Helpers at UPS.

Great speedy customer service!

Paid for next day air, get a notice on my door that it will be available the following day at a pickup center because they missed me when I specifically requested UPS to leave the package at the door. I always do that after the fiasco from when I ordered my TV and ups were the delivery carriers. Took 2 days to track the TV down when they, again, did not leave it at the door. This time it was a very very critical item, a nail gun for siding. We are sitting in our thumbs here waiting for this package that should have been delivered today and now I find out that I have to go play hunt down the package which ends with me sitting here at the UPS main hubs parking lot waiting for the driver to get back with my package ... This is exactly how I wanted to spend my evening, thanks guys.

Seems to be a problem with UPS that every time they dont want to deliver something they claim bad weather or other emergency. Fedex and other delivery people have no problem but they do. 4-28-2017 has great weather and there are no emergencies on 119th St.

Good place to work. Clean, nice and simple.

Great quick way to send of a package. And youre definitely going to deal with people who can answer your questions.

Easy to find. Very helpful

Very helpful and kind staff.

Helpful Staff. Easy P/Us Never had an issue.

They were hella cool. Let me pick-up my MasterCard when it was supposed to be delivered instead.

Nice people working at the front desk.

The rates are great, service is excellent, Gina knows the ins and outs of shipping and does an outstanding job!

I constantly have an issue with them saying they attempted delivery but being home all day, there is never a doorbell or ring (regular street, nothing special). This happens every single time (7 times last time I counted).

Great service done with curtousy and accuracy.

Worst customer service I have ever felt with. Ups never takes responsibility for anything they have done. Its always someone elses fault. Might as well drive my own packages to deliver them from now on. They can never get a package to where it belongs on the date that they say it will be there. But not to worry its alsways someone elses fault.

Easy way to ship!

With fedex i was able to pick my package from a fedex office when fedex shipped my package. i also got a text message and a phone call letting me know my package was there and ready to be picked up. with ups i had to go to a service center to pick up my package. picking up my package at a ups store (which i live closer to) was not an option. i also did not receive a phone call or text message letting me know that my package had arrived. its the little things like this that make customer service good or not that great.

Loads of stations for self service with excellent, friendly staff.

Ive always received prompt, courteous service from the people here.

They still had a package that they told me over the phone had been returned to sender. We have trouble with the driver making out the missed delivery slip before he arrives and just leaves it on our locked gate, we dont even have time to get to the gate and open it before hes driving down the road.

A ways to drive but always fast service.

Ridiculous not open Saturday’s. Fed ex and usps are.

Great place to drop off Amazon packages.

Wonderful customer service, very helpful!

Good people. Fast service.

The Center Manager is Awesome!

Very helpful staff.

Not happy with your drivers using my driveway to turn around, running over stuff on my property. I live on a private road (that large vehicles arent allowed on) so this shouldnt be an issue. No options to speak to anyone about the matter on your computer aided phone line either. Will change review when issue is resolved.

The ups has the attitude theyre better than everybody else the drivers are lazy and cry babies for my area for deliveries I dont have problems with any other delivery service FedEx or anybody else its just the ups and a bunch of clowns

I shipped my pants.

Called to track a package and was met with the most unpleasant older woman, I wish I could remember her name. Wouldn’t help me and told me to call someone else. Very poor customer service :(

GREAT TEAM HERE!!

When you pay for something to ship three to five business days and not 7 to 8. My package has been in the city for 24 hours and I should have been sent out the next day. I didnt think that they deserve the one star

I work here .... Its not great but stuff gets sent

Horrible uncaring and no clue what they are doing , took 5 days and 3 drives to their distribution center before I got my cell phone delivered

Great service and package delivered on time

Excellent service.

The place to go if you like to be yelled at!

Good service, fast service

Very helpful customer service

Finally found a place to actually shop what I needed to!

Doesnt take cash, only credit cards.

We cant use an account there.

My package has been out for delivery for 2 days and no one can tell me where my package is. Absolutely unacceptable!

If they think to actually engage with you.

Go there as lot

Fast service.

Great customer service

Nice company

Great service

Fed ex is better

It helps me sell things

847$ to ship bibles to Uganda

Fast and helpful

Love this place

Helpful, friendly and local

Ok

Awesome