I have taken all my pets to St. Francis. They have wonderful staff and veterinarians. I wont go anywhere else. Prices are reasonable and staff is very caring and compassionate. Always able to get in for an emergency which is a huge plus as other vets frequently have no appointments for days. Definitely worth the trip! I highly recommend and refuse to go anywhere else! Thank you to your wonderful staff!!!

Such amazing angels work here!! Everyone was so friendly and kind. We just moved back to the area and had trouble getting in at other local vets. My dogs had a raging flea problem that we had never dealt with in our previous home. They took care of us quickly and got my pups everything they needed to get it under control. Everyone was so friendly and encouraging. What a great clinic! I will definitely be back. :)

They were so kind and reasonable. They walked me through all issues that my dog had and told me how to best help her. There were no hidden fees and the price was fair for the work that was done. I will definitely go back.

I want to thank Dr Evans for all the special attention she gave to my 14 yr old Chihuahua. She did an excellent job! I took her in for a badly needed teeth cleaning. It took Dr Evans 4 hours to clean up an abscess and extract 10 teeth! To all the staff and especially Jennifer and Stephanie, thank you for caring so much. The love they show to all the animals is amazing! They treat your animals with love and respect and patience. Please treat them they way they treat your fur babies.

Our little fur baby penny a Jack Russell was having trouble breathing. Non of her regular doctors could see her. So we called St Fancies and the brought her in for an exam. They performed emergency surgery that night. She came home and is doing fine.

We used this clinic for 5 years and they are excellent! We were there often with our large dog whom they took very good care of - she had kidney failure. She was taken care of emotionally and physically both which we believe helped her a great deal. She lived much longer than anticipated. They also accommodated us when we came to visit daily and spent time with her while she was in the hospital. While some of the doctors do not have good beside manner at times, they are still highly effective at treating your dogs. Keep in mind they are human also and get tired in a high stress job like anyone. However, there are some awesome doctors there who are better at communication. Dr. Stoll & Dr. Smiley especially. They are excellent as clinicians and you know they do care. Dr. Tauson is also a great doctor. The Vet Techs and office staff are all very nice, helpful and accommodating. We highly recommend this clinic and they are reasonable with cost as well. As a Clinician myself, I expect quality service. Every time we used their services, they delivered and then some.

Friday 8/27 I lost my cat. We werent rushed, we were spoken to as people, not just as upset cat owners. They checked in on us regularly, but there was no rush as we said goodbye to Ninja. They were incredibly patient with me every time I lost it. Im almost positive they would have let me be there well into the night. She was kept comfortable while she was waiting for me to get there. My mom made all the decisions and plans before I got there, so I didnt have to make any decisions, and nobody tried to fill me in (thank you! I couldnt have heard anyone talk about it so professionally). To be honest, Ninjas send off was as perfect as I could have asked for.

I take my dog rocky here and even tho he doesn’t like the vet doesn’t mean I don’t! The staff was so nice and accommodating for my pup. He turns into a giant baby when it’s time for vaccines or a nail trim but the entire time the staff was in the back with him I could hear them telling him he’s such a good boy and reassuring him. It’s wonderful to go to a place where they treat your animal with love and respect. If I could give 10 stars I would!!

Yesterday I came in with an emergency with my puppy and they were all so calm and kind and helped us immediately.Dr. Trey took the time to explain everything in detail and help us understand what he was seeing and what we were looking at. I felt that he was very thorough and thoughtful. Especially with and for my puppy. That personal care and attention to detail was very appreciated. Good people there.

I have never actually been to this hospital but wanted to leave a review in regards to the two times I’ve called looking for availability. Even though both times have been later in the evening and they were at capacity I have had the pleasure to talk to Stefanie who out of all the other clinic representatives she showed concern and compassion for me and my doggy (Jake). She cared when non of the other places did. They just say sorry we’re full! Stefanie took the time to say she was so sorry that Jake wasn’t well and kindly explained how their morning check in process works. I am grateful for the list of other hospitals she texted to me. I was able to get into Dove Lewis early the next morning. My point of this review is that in just the two times I have called reminded me that there are still people in this world who are kind hearted and respectful of our loved ones. I hope to use St. Francis in the future, if there is one person as kind as Stefanie, there must be many more working there.

I took my Frenchie in for a torn toe pad and a giant gash between his toes. They set up a same day appointment to get him seen, the vet, Dr. Julian was phenomenal! She really made my boy feel comfortable and at ease. She was really concise about his after care and where I can find supplies. Shes seen him twice since for follow-up care. All of the techs were incredibly friendly and really explained all services and gave me a true cost estimate. 10/10 will recommend and definitely use this vet clinic again.

After being put on a list to be seen that day, the clinic called us when they had time to see our dog. We were in and out within an hour. The doctor did not order any unnecessary stuff, they added in his vaccines that he was due for in the next couple weeks, even tho this was an urgent care type visit. Very pleased with how all the staff treated our pup and the doctor was amazing.

I have been bringing my exotic pets to St. Francis for several years and theyve always been very kind to my animals and they have always been able to consistently treat my pets. I think the vets are good and they are supportive of the animals in their care.The only complaint I have is with scheduling.I do hope they fix the call in ONLY policy as it took 3 days of calls to get my pet in to see the vet due to not being able to schedule a regular appointment. This is a frustration but the care my animals receive make this a smaller issue than it would otherwise be.

Everyone at St. Francis Animal Hospital was so compassionate and caring. Kate spoke with me and kept me informed as to when I could bring my pup in to be seen, Dr. Trey was nothing short of excellent! He diagnosed Bruno’s condition and set forth a plan of care for him at home. I would recommend this facility to anyone in the Vancouver area.

The vet tech and vet, Dr. Julian I believe, were so good with my boy- an 11 year old Shetland Sheepdog. Best experience at a vet visit weve had, and its not because hes in good shape. He truly has some serious stuff going on and Im grateful for their care and the many treatment options they provided.

Dr. Stanhope has a great bed side manner and is very thorough. We left feeling that we fully understood what was making our dog ill and what needed to be done to get her better. The office staff and techs are also very pleasant.

So I had to bring in my pup for emergency surgery Monday night (7/19) because the big guy ate so much grass it plugged (1.5 lbs) him up. These guys were so phenomenal from taking my pup all the way to checking out. This was my first time here and I would recommend them to anyone because the staff from day shift to the night shift they were incredible and stayed in contact with me with updates and then the morning after I was able to come and visit with him to how he was doing. Thank you St. Francis for the incredible service I got from you guy’s. This is how service should be.

This is a great group of people. I have had the honor of working with them for the last 20 years. I cannot imagine a group of people who care about their patients more than they do. They give everything they have to make sure your fur babys get the care that is needed and that its done with love and compassion.KT

Full of gratitude! These guys go above and beyond for everyone’s for babies. My coworker Recommended St. Francis because his dog recently had a severe infection. They provided excellent care and attention to detail, all while extremely busy. Our new puppy was having seizures and lethargy when we took her to see them. Because of the team’s attention to detail and swift effort they saved her life. Money is always a hot topic… how much do you decide to spend on your family when faced with life or death… St Francis made the care affordable. I am so appreciative

Dr. Mark Stanhope was above and beyond, Ive been so many places when they just get you in and out. He gave so much helpful information and went through everything with us with care, you can tell he genuinely is passionate about helping animals! Thank you I would recommend to everyone :)

I took my dog to St.Francis Animal Hospital and the care I got from Justina wilson and stephanie Sellge DVM. Was great. They both took the time to talk to me about my pet..I cant thank Justina and stephanie enough. Because of people like Stephanie and Justina St.Francis is the only place I will take my dogs to. Thanks again

It was difficult to get in, and then they called us in but then sent us home :( My dogs problem was not urgent, though, so I was able to wait. When we did get seen the vet was super sweet and gave lots of options.

My 11 yr old boy Apollo got sick on Saturday afternoon I tried my regular vet to bring my Apollo in to be checked out. They were closed until Monday morning at 8am. After calling them 29 total times I was told to bring him in at 1pm. Mind you I started calling at 8am. I had him there just before 1pm. At almost 2pm they told me to leave and come back at 3:30pm. They were very rude to me when I asked why the doctor hadnt called me back. I was told the vet was too busy with clients. I told them I was a client too and had spent almost $2000 with them since the first of the year. It was insinuated that at this time I didnt have enough money. I do have a witness to all this. My daughter had used St. Francis before his passing just over a month ago. I called them. They said to call at 730am the next morning at they would see Apollo. I did call, they checked Apollo in and called me when they could see him. They dont set appointment times its all walk in. Thank God they took us in. Xrays and a thorough check up some antibiotics and anti inflammatory meds for Apollo and we went home knowing what was needed. Everyone at St. Francis was more than helpful courteous and caring. I told them I had limited funds and they kept the bill down so I could pay for everything. Apollo had surgery 3 months ago and I had used most every dime I had. If you ever need a loving caring good doctors nurses and caring people GO TO ST. FRANCIS. They are open 7 days a week. They LOVE OUR 4 LEGGED BABIES and care about you the owner.Bonita Cheek

I brought my cat in when every vet in the area was maxed out. The folks at St Francis were just awesome at helping me get him looked at and took great care with him. He stayed overnight and the status calls from St Francis were timely, and informational. I thank Dr Stoll and all the folks at ST Francis, for all their help and support, particularly when i know there were not only at full capacity, but also working very hard to look after all their clients. It was service above and beyond the call to me. they could. Have taken the easy way out and just told us they didn’t have room for us. 10 other vets did just that.

I’ve been debating whether I should post a review about my experience or not. But ultimately I think it’s best to share so that others can be informed.My cat has been spraying everywhere in the house so I took her in to Saint Francis to see if there’s any medical problems going on with her. They said her ears are really dirty and need to be cleaned. They said she does not have a UTI but they did say that her urine is a little bit dilute. They also said that she has severe dental disease and all of her teeth should be pulled.The first annoying thing is that I asked them to clean my cats ears while they had her in the back room taking her urine sample. When they brought her back to me, I asked if they cleaned her ears, but they had forgotten. So they had to take her to the back room again to do it. My cat used to be feral. I’ve rescued her and she has been my cat for 2.5 years but is still extremely fearful and traumatized easily. Any extra back-and-forth for her is just that much more stress.The bigger problem with st Francis is everything that they did not find. Because they said that all of her teeth should be pulled, something quite extreme, I wanted to get a second opinion from the vet I used to go to in Portland. (I just moved to Vancouver, so this was a 1st visit for me at st Francis.) After a visit to Cathedral animal hospital in Portland, they found that my cat also has crystals in her urine, a yeast infection in BOTH of her ears, and they said a complete tooth extraction is not necessary at this time (although some teeth do need to be removed).There’s the facts. I highly recommend Cathedral and/or Kenton Animal Hospital (same owner for both) if you want better and more thorough care for your fury friends. I will continue to go to them instead of St Francis.

We have so much gratitude for St. Francis Animal Hospital. Our dog Silvee got sick over a holiday weekend and finding an emergency vet who could take her in under a 15 hour wait time was nearly impossible. A friend recommended St Francis and I am so glad they did because we had such a wonderful experience there. We were able to be seen in under two hours. We were able to be there with her during her exam. The entire staff was responsive, compassionate and friendly. Both doctors we saw were knowledgeable, kind, and patient. They put our mind at ease and brought our baby out of discomfort.

My dog was in need of care urgently and St Francis got us in right away. The vet was knowledgeable and caring. The treatment plan makes me feel that my dog is finally on the road to recovery!

I had just arrived in Vancouver from a very long move from Florida. I presented them with a very sick pet. Unbelievably compassionate and I will continue to use this group. Thank you for everything!

Our 9m old Rottweiler was very sick with an infection. Trey was so kind and helpful through everything and within two days shes made almost a full recovery. Thank you so much!

Love St. Francis! They have always been great with our animals. We have been bringing our dogs here for many years, trusting them with each new member of our family. Doctors and techs are top notch with customers and animals alike. They handled our passing animals with respect and care for them and us as parents.

Dr. “Trey” took extra time to call me and discuss my German Shepherds weight issues. He even printed out take-home material to continue the registration (he completed the vet portion already) for a free helpful website to assist us with her nutrition and calorie tracking to improve her quality of life!I will definitely recommend St. Francis to my friends and family for their pet care!

My dog was suffering a severe allergic reaction. I was pretty panicked and not sure what to do. The staff were responsive and compassionate from the minute I walked in. They cared for her well and gave me clear instructions on her aftercare plan. A couple days later and she’s doing so much better. Thank you!

The folks at St. Francis were so amazing! They took great care of my dog during an urgent situation. I’ll never go anywhere else for urgent/emergency care.

PLEASE READ! My dad and i arrive early in the morning after making the tough decision to send our beloved dog to heaven she was 17 years old. After a lot of emotional stress they took our dog to a back room and gave her a shot they dropped her back off in the room and told us theyll be back in 20 minutes and by then she would be asleep....20 minutes later she was stumbling and falling on the ground freaking out. After yelling to get some help as our dog is falling onto the ground and having a panic attack while we try to calm her a gal working there enters the room and gives my dad and I attitude saying that this isnt common that shes having a different reaction the reality of it was the lady working there was a rookie and didnt give her enough anesthesia too put her out. after they stood over us and our dog talking like nothing was happening. Another gal enter the room and finally gave her the shot that allowed her to crossover. They made this a lot worse than it had to be and didnt seem to feel bad about it one bit.

Everyone who works here is wonderful, and helped me to feel at ease when I brought my elderly dog here for a severe ear infection. The charges were surprisingly reasonable, especially considering that it was walk-in urgent care. The wait was long, but what can you do? At the end of the day its an emergency room, with typical ER wait times. I was very satisfied with the facility, people and treatment that my pet received here.

We currently have eight small dogs. We’ve used St. Francis Veterinary Hospital for decades, and have spent thousands, probably tens of thousands of dollars with them. Yesterday, my wife called them to schedule vaccination updates for our herd. We were told no appointments, first come first serve. Fine. So, she arrived at 0711 this morning with two of our dogs. After an hour and a half, she called them again and asked how soon they’d be able to see our dogs. She was told they were “working on it”. Then, another car arrived, and within 15 minutes they took their pet in for care. After two and a half hours of waiting, my wife left.This isnt a singular experience, rather the straw that broke the camels back. They used to be the best vets we’d worked with, but since the sale of the business to some big corporation a few years back, the care has gotten inconsistent and the service has completely gone downhill. The entire feel of the place is very different, and not in a good way. They won’t get any of our money, ever again. Lots of other quality vet care in Vancouver; big heads up if you are considering using these folks. With all our dogs and the tens of thousands of dollars of business we’ve given them, they just don’t seem to care. No more.Oh, and I posted these facts on their FB page and the post was promptly deleted. Tells much.

Dr. Evans and her team took great care of my dog, Murphy. Murphy is the first animal I have had who needed emergency care, and she was nothing but kind, caring, and very attentive to both of us during that scary time. I would highly recommend St. Francis!

These guys have been our Vet for over a decade. Their new doctors and staff are going to run this place into the ground! We waited in the parking lot for 6 hours to finally have the office staff bring us our actual records for all 5 of our dogs. No explanation so we wet to Mountain View Veterinary Hospital. The were happy to have us as clients. Good luck St. Francis, you wont be around much longer.

We were grateful to be seen the same day. The initial way to get an appointment time is cumbersome and a bit aggravating, but once we got the call 6 hours after going to the hospital to register to be seen, the doctor was great, took time with each of our 3 dogs, all needing some Tylenol of special care or.bloodwork, we were very satisfied. I understand times are difficult and vets are overburdened so all in all it was fine.

Especially, during the time of Covid 19, St Francis was extremely helpful to my pet cat! Thanks!

Love Dr. Hunter and the St. Francis team. Peace of mind that staff is there 24 hours if pet is hospitalized. Especially appreciate Dr. Hunter using my treats to give Cherie, a 14 week old pup a stress free exam and treatment. She also kept her with her during the day when she needed to be hospitalized not allowing her to become too stressed or break down her kennel acceptance training.

I can not say enough about St.Francis my poor baby was sick and I was so scared that something was really wrong with him. I called them and I have not had a better experience everyone was so nice and understanding. Dr.Steffi Sellge was wonderful. I have a large Golden Retriever. She came in the room and got right down on the floor with him. At no time did I feel she was rushing to get out of the room she took her time and gave a great exam. She spent time explaining all of options. We are not always prepared when your furbabies get sick. Dr. Sellge was very understanding at no time did she make me feel uncomfortable regarding finances. She took the time and explained what was urgent and what could wait a little bit. I would highly recommend that in an emergency you take your beloved pets there. Thank you everyone Max is doing wonder. 🐕🐕‍🦺

I can’t say enough nice things about this place! My daughter has pet rats that she adores. We returned from a trip to discover one was very ill. We were seen almost immediately. The staff were professional and very compassionate. While my daughter broke down in tears on the sidewalk, a tech brought out tissues and comforted her. Despite working to maintain social distancing, the vet agreed to meet with us in person to answer my daughters questions. Everyone showed compassion, sympathy, and care. I’ll be using them as my ER vet in the future for sure!

My cat needed some immediate attention and they made it happen.Kitty is feeling a lot better now.

I had to be a walk in with no appointment but I didn’t care because my kitten was very ill. I’ve used St. Francis 2 years ago for my senior cats so I knew Roxy would get good care. Roxy was so ill she had to have tests and spend the night. My vet called often regarding test results. She also called me in the night and the next morning to let me know how my kitty was doing. I was able to take Roxy that evening. They called the next morning to see how Roxy’s first night was at home. Fortunately Roxy is now herself again. I could ask questions and I would get answers. All the ones working there are caring people. That is so important to me!

Receptionists very kind despite being overwhelmed by demand and volume of calls. Staff very kind. The wait was 12 hours but I was able to be at home until they called.

I’ve had too many experiences with this staff over the years it’s insane. But last night takes the cake. They lost my cats body. They screamed and lectured me for being upset before they would allow my suffering cat to be put down. Even though I had an appointment and called with plenty of time. They are unprofessional, inappropriate and down right insensitive. Do not use this service if you want to save yourself the trauma that is the staff of St. Francis.

They were very thorough, professional and friendly. They did very well with my dog. I will go back with my other dog for sure too.

I had a walk-in, which meant I waited in the car. It was a very long wait (one and a half hours before my cat was seen and 4 hours waiting in the parking lot), but my cat is feeling much better as am I. My cat is 16 years old with several medical issues. He usually goes to his own vet somewhere else, but they had no openings or walk-ins. The staff were very understanding and helpful. Doctor Morgan Fitch kept me informed of the procedures that my cat needed. Doctor Fitch was through in checking with my other vet before making any plans. Thank you very much.

I used to love this vet, but ever since the pandemic (and more specifically the past few months) the reliability of this place has gone downhill. My pet needs a shot for asthma roughly every month but I cant make an appointment because its never exactly 30 days, so I just do walk ins. Usually that isnt a problem, but this last time I went there (mind you, I drive 25 mins to get there and 25 back home), I was told that they werent taking walk-ins for the rest of the night. It wasnt even 8pm yet and they dont close until 11pm. A vet isnt even needed to give the shot, its done by a vet tech. But I was just completely turned away and told to come back another day, so now my pet gets to enjoy having asthma attacks until I can manage to get in. Lovely.

Our Lucy struggles with pancreatitis and diabetes,both difficult to manage. I feel the doctors do a great job communicating, responding to emergencies with her, helping us treat her at home as much as possible to keep our cost down. I love the veterinary assistants, they are always so gentle and sweet with our old girl. Lucy has been coming here since she was a baby 13 and 1/2 years.

I appreciate their new system, where you call beginning @ 7:00 a.m. for a same-day appointment, vs. everybody waiting in a full parking lot to get in. Everybody I dealt with (M.J., Alexander, Amy, Tech. Brittany, and Dr. Talbott) was friendly and professional. Fortunately the Apoquel that Dr. Talbott prescribed for our Golden has begun to settle down her allergies.

Outstanding response to my little dogs injury where all the other vet clinics did just main and complain how busy they were then told me to leave.This is my vet clinic now !!Thank you for helping us do much!!

I would recommend this vet clinic to anyone needing urgent pet care. They saw my cat buddy on a Sunday evening and the cost was more than reasonable and his care was well worth the wait. The staff and vet were wonderful.

I took my dog when I had an emergency late at night. And when I was telling the front desk lady what happened. The vet assistant I believe came around the corner because she heard me crying. And asked what was wrong, I felt welcomed and that me and my dog were getting the help we needed.

I really have had a hard time coming back recently, as the wait times have been outrageous. Even making an appointment, you can plan to spend hours. And trying to call on the phone, forget it. 3/4 of the time, the line is busy and you can’t get through. I keep coming back because Dr. Stanhope is a great vet. But I’m getting to the end of my patience for the constant long wait times.

I have been taking my kitty in since February for treatment of advanced renal disease.I take him in twice weekly for infusions and the technicians have been so great. We last saw Cheyann and she made sure to make him comfortable in his carrier so he wouldn’t be so fidgety. All the staff have been so caring and helpful and working with Dr. Trey has been wonderful.Kitty is doing so much better.They continue to help get us through difficult periods. Thanks so much to all..

Either understaffed or very poor communication practices.. Our dog had a scary amount of blood and other matter in his stool so we rushed him to St. Francis shortly after 8am. They told us we could check in and come back when he can be seen. This seemed like an long wait for being there first thing in the morning, but they were friendly and it was our best option so we were happy. Three hours later they call us to come back to be seen, so we head back immediately. We call them to confirm our arrival and we assume we will be seen relatively soon. We see cars come after us and get seen before us, but we give them the benefit of the doubt. We wait for about 30-40 minutes. So we try to call to get an estimate of when we will be seen, but every time we call we get put on hold for at least 5-10 minutes, so we would wait a bit and try again. Then the lines start going to busy tone every time. About 1 hour and 20 minutes later, unable to get ahold of them and feeling in the dark, unsure whether we are even actually checked in or still on their radar, we start pulling off and decide to monitor our pup at home. A nurse started coming out as we were pulling off but didnt try to flag us down so we werent sure if it was for us. As we were about a block away they called us to tell us that was the nurse coming to get us, and she explicitly promised that if we came back now we would get seen immediately. So we turned around immediately and went back. We sat there for a few minutes waiting for her to come back out. We then tried to call but got nothing but busy tones. So I went to the front door with my dog. After a while I knocked on the window and they came to the front and said it is going to be a bit longer before we get taken back. So we waited another 10 minutes. At that point we decided to leave, again, as our dog was experiencing increased stress. We were giving them the benefit of the doubt knowing that animal hospitals can be backed up and hectic, but felt as if we were completely overlooked.

Thank you to the Staff and Dr Stanhope for your quick response with Enzo...It was seamless from start to end. Dropped him off as an emergency allergic reaction to his puppy vaccine. It was so scary for our 11 week old Chihuahua - He was having a hard time breathing and his little nose and face was swollen. Within an hour we were out of there, and he is back to his playful self. THANK YOU AGAIN Everyone at St. Frances :-)

I have never written a review, that said, they were all very attentive, personable, listened well, and offered very good options for all care levels/price points The decision options were well articulated and our decision was fully supported. Thank you!

Although Kate was very nice, their check-in process is the worst. We checked in and was told to wait for two hours. We came back and was told wed have to wait another 1-2 hours. Kate never gave us a call; we had to go in and ask for a status. Very, very disappointing because we wasted an entire morning. I really, really wish I could give this organization more stars, but based on our experience, I feel one star is being super generous.

Took my cat in for a wellness check and vaccinations so we could get her spayed. We showed up just before 1pm and it took about 15 minutes of calling before we were able to get through to check in and there was only one other car in the parking lot at the time, we finally get check in and get told “about 3-5 hours before they can see her and are welcome to come back when they call us” 8 HOURS LATER!!! We get a call we can start heading back to the clinic. I get up at 5 am to go to work I’m not sure how long it would have taken or if we would have had to sit there for a few more hours.

Top notch! They saved my cat buddy! He was in their care for about 3 days, I.V. anti biotics the works. They called at least twice a day with updates. He is doing awesome now! Its not cheap, but if you want cheap, dont expect quality,.

They were as concerned as I was about my dog. Even though they were super busy they got us in to be seen fairly quickly. My dog fractured his leg. They got him x-rayed and splinted and back to me in about 2.5 hours. Like I said they were super busy and short staffed. But that wasnt their fault. I was a walk in emergency. For what it was they did wonderfully. The staff was very kind and efficient.

Just wow. You cant fire customers who already quit. Should be in a mailed letter anyway because angry reviewers dont always check back. I dont want to see taunts.St. Francis needs to change their name. They were not exactly informative. Not exactly honest. Not exactly forthcoming. Not exactly diligent. A little manipulative but hopefully in a protective way, hard to tell. But in the end, I think they steered me in the right direction. I got the feeling various individuals wanted to be helpful but that corporate practices got in the way. I dont feel my pet was examined. After my 2020 visit, the business reduced its night hours and I think changed owners. Part of me felt lucky to get in before supposed new ownerships effects.Staff was a little cold or corporately intimidated from being warm. They were mostly young. They were not entirely uncompassionate. I felt the doctor was lacking in something emotional, cant quite put my finger on it. But the doctor was great with efficiency, skills & negotiation. And cared, at least on some level. I was able to get emails to stop.

Wonderful friendly staff despite being very busy all day everyday. Vet was wonderful, very prompt with the examination and recommendations. I would definitely recommend St. Francis to anyone with an small animal emergency.

While I think the treat the animals very well it leaves a lot to be desired in there handling of people. No one seems to care about waiting I’ve been in the parking lot for over 6 hours. They need to learn to schedule properly or be consistent in there advisements. If I was told in the beginning to call work the “walk in” I would have and stayed home which is over an hour away but upon arrival I’m told 2-3 hour wait then told after the third hour another 2 now after that told another 2 MAYBE. If it wasn’t for an infection that may set in I would have left. The use of COVID to treat people like this is insane. This is the second time this type of thing has happened here. 1st time I wast forgot and say here for nearly 4 hours that time 5 until 9pm. Not well managed at all.

Honestly couldnt recommend them more. Obviously nobody wants to need an emergency vet, but when you do, you do. And they were so friendly and accommodating.

We had some worries about curbside veterinarian care during the Covid era, but when our furry friend suddenly wasn’t feeling very well we had to seek help!Everyone was absolutely fabulous. Cordial comforting tones on calls. Staff was Knowledgeable, helpful and willing to answer questions.

I called every place in Vancouver to look at my dog who couldnt even walk on her back leg. They took her in as soon as they could and were extremely helpful and nice. I will recommend them to everyone if there dog is in urgent care!

We took our Little PeeWee in yesterday. It was his time to cross Rainbow 🌈 Bridge Dr.Trey, and his staff was terrific. They cared for us and the heartbreak were going through. And PeeWee they were so gentle and helpful in helping him cross that bridge they did everything possible to make PeeWee comfortable we can’t thank them enough. Kim and Lynn and our little PeeWee🐶🌈🔆🐾❤️

Even though there is no inside contact with them due to the covid restrictions and all contact is done from your car via phone. Our experience was wonderful. They greeted us and took our Kitty in for her annual checkup. Kept in contact during her visit. We are completely satisfied with this clinic. Keep up the good work and will see you again!

As busy as the Veterinarians are they spend time explaining your options and give recommendations.

St Francis used to care about animals and providing treatment. Now all they care about is how much they can charge. Very disappointed that being so busy during the pandemic they won’t see animals who may have serious infection, they just say opening is in 3 month and walk in is full you can maybe try later but no set time for walk-in just keep trying and if you are lucky enough to get in every visit is going to cost you a minimum of $200.00 I have never paid less. They uncaring unhelpful group!!! I don’t recommend them at all!

Such good communication & the staff there were exceptionally kind, friendly & understanding. So glad our dog got the help he needed.-Mrs.Bardonski

My husband and I called every other day for three weeks to get my dogs nails clipped. It went right to voicemail, unlike any time before, so we kept leaving messages asking for calls back to get my dogs nails clipped. Finally my husband was able to get through to a person yesterday (a Saturday) and said weve been leaving messages and needed my dogs nails clipped, that wed been calling and leaving messages for 3 weeks. They offered us a 10:15am appointment time for today (Sunday), which my husband took of course. He took her to get her nails clipped, then when he got there, he had to call 3 times to get through to anyone (busy signal?), and then they waited for more than an hour in the parking lot (COVID practices). When they finally came out to get her, they only had her inside for two minutes - when they brought her back out, they said she was too panicky to cut her nails. What? Are you kidding me? After making them sit in the parking lot for an hour?! She knows shes been waiting at the vet for an hour! Why would you not clip her nails?! Youre a vet - isnt it part of your job to handle panicky animals?Im done with St. Francis Animal Hospital, which upsets me, because I dont like having to change veterinarians. But if I could give them.0 stars, I would. Be mindful of what youre getting yourself into when you go to St. Francis.

This was a wonderful experience! My pup was sick. I called and they got him in. The techs kept me informed the entire time! They really cared for his well being. While there...he fell in love with his angel...Ashley. She was tbe best and made this whole process wonderful. She was truly an angel! God Bless Her!!! Thank you to all the wonderful people who work there! BTW...it was reasonably priced!!😇❤🙏

Every step of my experience at St. Francis was superb. Their Covid policies were exceptionally thorough and made me feel safe. The person I spoke to on the phone was kind, empathetic, informed, and explained everything I needed to know clearly. The technician who picked my dog up and dropped her off again was also lovely and able to answer my questions. The vet who saw my dog was so thorough, caring, and patient. She communicated with me and even waited until I could call our regular vet (I was seeing St. Francis as an emergency) to confirm my dogs records before making a decision on her treatment. I cannot praise the overall quality of human beings who work here enough. Thank you for taking such good care of my dog!

SFAH was so kind and caring to our dog who suddenly fell ill. They had amazing care but also worked with us humans in such a caring and understanding manner. Thanks to them our dog is happily home and healthy (well - on the mend)

I cant say anything negative about St.Fracis.. the kindness and good intentions are very noticeable...I dont think I like having to just hand my fur baby over to go in without me, but the professional and compassionate people are very trustworthy and put me at ease... Great experience...

They took in a suffering animal that was refused service by another clinic. This was not our animal, as we were watching a very elderly animal. It was in great pain and we didnt know what to do....They helped. Thanks so much :-)

My cat has a wound to his chest that wasnt getting better. I call first thing yesterday. Busy signal. Call 15-20 more times. Still busy. I work down the street so I left work to and head there to make appointment. I call the number again, standing right outside. Still busy. See 3 girls at the front desk not on the phone. Call again. Still busy. so after 15 min of standing right out front and no one coming out, I knock on the window. A lady comes out and I tell her ive been calling all day. She said the phone lines are working. I call again to prove it. She says she believes me and tells me to hold on and goes back inside and then comes back outside and says try again. I call and it rings. While still ringing, she says make an appt with them. I can see the lady that picks up, then she tells me they dont make appts now that its a walk in service, which was not the case during covid, in which the lady that helped me says to come back in the morning and be treated as a walk, even though they know about the infected wound. I come back, with my cat, at 730am today and call the number and the lady that picks up and i tell her what is happening and happened, and she says it will be 4-5 hours. I was like, fine, come out here and get my cat and since i work down the street i can come and pick himup. she said that i can wait in the parking lot or come back in 4-5 hours. Even then no guarantees. Shocked by all the lies, i just asked for his medical records. Do not use this vet. This business model will fail. I then start reading reviews..... Basically this is not the first time and it wont be the last. Very disappointed.

I am not afraid to take my sweet babies, 2 dogs and a rabbit to them. They always show compassion to us and to our fur babies. Keep it up and you will always have our pets to care for when we cant.

AMAZING!!!!Thank you to everyone for taking such good care of my goose. I know it was a long wait, but the care was absolutely worth it. Thank you again for offering walk in appointments!

We had a unexpected trip on a Saturday evening (our dog is ok) and I was so impressed with how NICE and KIND the staff was. Friendly, they helped educate and get our girl comfortable. I had never had a experience with a emergency vet and I was very impressed. I felt the value was reasonable and fair as well. Thank you!

Good service, knowledgeable veterinarian, caring staff.

We only came to this clinic because they see reptiles. Im glad we did. The staff is super friendly. Even short staffed the day of our visit and ferrying pets back and forth in the rain to clients cars, they were still very professional and friendly. The vet was informative and open to as many questions as we could think of. They even helped make the carrier we brought our bearded dragon in safer for our little one. From start to finish our visit was great. The gentleman who called for the visit reminder and took our initial information was my favorite. Best vet clinic we have ever been to.

Very caring and understanding staff. Completely treated my pet as if it was their own. It was very busy and we did have to wait a bit, but we walked in with no appointment, so it was expected... and it was still only about a half an hour! Prices are a little bit high, but not the highest in Vancouver by any means!! Facility was clean, mostly quiet.

I take all my fur members there for the past 9 years. They are affordable, respectful,kind. I have actually had to say goodbye to a few of my animals there. There was no rush and they let me take my time in saying goodbye. My newest chihuahuas loved it there. They are also wonderful with my dog Peyton who sometimes has high anxiety in situations. They understand her space and how to examine her without more anxiety.

This place really helped us on New Year’s Eve. Every other emergency vet had 12-15 hour wait times. St. Francis got us in and out in under three. And for a fraction of what I was expecting to pay for an emergency vet. Highly recommend when you need help quick

I would give them a zero if I could. My dog had a four inch gash in her foot that was gushing blood at 9:00 pm and they told me they couldn’t see her because they were too busy and closing soon. What kind of vet does something like that?

It took a while because we were a walk up. So glad they helped my dog. Very nice staff

For future reference, whether or not a dog is constipated is NOT a criteria for determining whether a dogs pain is an emergency. Dogs work to hide pain, and when the pain becomes obvious, this will always be an emergency. My dog suffered 3 days while he was being turned away for a walk in and by the time I found another clinic, it was too late. My dog is dead. He had been a patient at St Francis for almost 10 years. I regret that. I will never forgive them.

Dr. Valentine is absolutely amazing her compassion for animals amazes me. She took amazing care of Lexi and was so thorough. Her bedside manner was top notch as well. We will definitely be bringing our pets to Dr. Valentine.Thanks so much for caring for Lexi we appreciate you!Riki

Besides the fact COVID-19 has changed how we have to wait in our truck, the staff at St. Francis was amazing and so caring for fur baby. We took our baby in because he could walk and it was the hardest thing watching him go in with a stretcher. Thank you to the staff for making us feel comfortable that he will be in good hands. This is our second time going there and both times we left happy.

They were amazing to work with and were so nice to my little dog Wifi

Oh gosh, where do I start. My pups have been going to St. Francis since they were 8 weeks old. What I can say is when I turn at the Taco Bell, the pups know where we are at and gets excited to see their friends at St. Francis. St. Francis Team is excellent, thorough, priced right and incredibly bedside manners. I havent had a bad experience. All great compassion for needy fur babies.

Quite simply the most caring, compassionate, understanding staff. They helped me lay my best friend to rest today in a way I did not expect. Forver so grateful

They do a great job helping as many pets as possible. I remember when my new kitten had worms they were the only vet willing to get her in same day. As for appointments, they took great care of my kitten, took way longer to get her back but I could tell that the staff was exhausted but still had smiles on their faces and great attitudes even though they were super busy taking on emergencies all day. Was it tough waking up so early to drop of my kitten and then picking her up so late? Absolutely, but I’m thankful the staff here work so hard to take in emergencies and take care of everyone’s fur babies. If that means I have to pick up kitten late to save another person’s pet, so be it ❤️

Last week our very loved 5 year old cat Charlie became critically ill and we needed urgent care for him. He showed absolutely no sign of sickness or injury, but within 3 days he was fighting for his life. We had only had him a month; adopting him from a family member who had passed away in Tennessee. After getting a clean bill of health before coming to us, we fell in love right away. We were an emotional wreck to see him struggling 😢. The people at St. Francis were so wonderful! They did absolutely everything possible to try and save him and kept us updated constantly. Though in the end, his condition was so severe they couldn’t save him, we will forever be grateful to the staff that cared for and about him! They were so very compassionate 😢. This hospital went above and beyond for our beloved Charlie so thank you all from the bottom of our hearts for your extraordinary efforts ❤️❤️❤️❤️❤️