I moved to Vancouver recently and needed a vet that would be local to my new home. I have multiple pets and prefer to use a holistic approach to their care. I also recognize the benefit of traditional vet care especially when you have senior pets. I found this at East Padden Animal Hospital.My pets have received exceptional care from Dr Baron and Dr Anderson. Dr Baron has had the most interaction with my dogs and cat and she has always taken the time to discuss their care even when those calls have to take place late in the evening. Thank you for caring!

I utilized East Padden’s same-day urgent care appointments for my cat when his regular vet couldn’t fit him in. He needed some follow up after a visit to the emergency vet a few days prior. East Padden was amazing. My boy ended up having to be put down but the vet was so compassionate and informative about his condition and what it would mean for both him and I long term if we continued trying to treat it. They gave me as much time with my cat as I needed both before and after the euthanasia and were so empathetic and supportive. The vet tech was wonderful too. I will be switching my other cat to East Padden from his current vet because I am so impressed with them.

East Padden has been my vet since moving to Vancouver 5+ years ago. Although weve moved a few times we continue to go to East Padden because they are so wonderful. Everyone there is empathetic and professional. The facility is clean, the prices are reasonable and as a bonus they work with our insurance which saves us a lot of stress. Their COVID policy has been great and it has still been a breeze to take our cats there.

The staff was very friendly and understood my concerns with my fur baby. They took awesome care of him while he was there and even called the next day to follow up on how he was doing.

I had a wonderful experience with East Padden! I was able to get an urgent care appointment for my cat when my regular vet was unavailable. Dealing with/worrying about a sick pet is stressful enough, but everyone I spoke with from start to finish was very kind and helpful, which helped eased my worry. What I appreciated most is that everyone I spoke to was patient and took the time to thoroughly answer questions and explain things with genuine care and didnt try to hurry off the phone. Thank you East Padden for all you do for our furry family members!

Was desperate as I was flying to a major dog show and unable to get a health cirt. needed to fly... I was turned down everywhere I called for 2 weeks. Called East Padden on Monday, flying out Tuesday, and they worked me in!!!! Very thankful! The staff was friendly and helpful and vet called with update on health, both dogs are seniors. Thank you so much East Padden!! I live in Sandy, Oregon but will travel to see you again. Referred to a friend already.....

My dog had an emergency, on a Saturday. I could not get him into my vets office, or any other vet. By the time we were done looking around, they were all closed. Then I called East Padden. They are open Sundays! They were able to work win my dog and take care of his leg. Their hours are 7:30 a.m. to 8: 00 p.m. There are 12 vets at this office. If you cannot get through on the phone, leave a message and they call you back. You can also e-mail them. They do their best to work you in, have all the medicines I need for my dog, and very thoughtful, caring and helpful. I now also have a puppy, and take her there. They suggested a puppy package for us, that included all her shots, first two visits, nail clipping, and some gifts. They are slightly more expensive than my last vet, but you can get through to them. Huge difference.

I had an emergency situation with my little 2 year old kitty. (He accidentally ingested some rubber from a mat he likes to chew.) East Padden was the only place that could take him and I’m so glad they did. Very professional/prompt and they were so nice! All the staff I was in contact with made me feel so at ease with my baby’s care. You can tell they really care about their patients and their owners. I’d 100% recommend!

They are very sweet here and seem to really care. My dog has a very hard time with going to the vet so he will need to most likely start being seen in different environments for the big , or more complicated visits if he doesnt improve with me being allowed to go inside with him now. But everyone here showed him so much patience and his boundaries and emotions were treated with care and respect. They were always quick with their ability to get him in and seen a few times.. when our original vet and everywhere else we tried were scheduled months out! The only thing I could say that isnt all positive is that they seem to be a bit on the expensive side, especially their medications. But with that being said, they are an ER as well as a regular vet office and they are able to see you quickly and are open late and stay late if there is still work to do that cannot wait. So the pricing isnt too bad when all of that is taken into consideration as well. I am satisfied with their care and competence for taking care of my boy.

We are new to the area and have been struggling to find a vet clinic. I was able to get set up with East Padden for my cats and puppy that was arriving in 2 days. Of course, on Friday night one of the cats starting having urinary issues. I got on the UC list with East Padden and was asked to arrive between 10-11. When I got their I found their intake process professional and well developed for the pandemic. After getting Alfie from the car they let me know exactly what to expect. A few hours later I got a call from Dr Baron and we went over the plan, they quoted me the price and got my permission to proceed. No surprises! When I got there the bill was much less than expected as they had not been able To get a urine sample because her bladder was empty.All in all it was a great experience. I was even able to get some meds for her for anxiety in case she didn’t react well to the new puppy arrival.I was initially frustrated that I wasn’t able to find a vet in Ridgefield, but after that visit I am happy to make the Drive to East Padden!

We recently adopted an elderly, VERY overweight dog and needed to find a vet located closer to our home. Our other dogs vet is out in Molalla and I knew I would need more regular check ins for the new boy and didnt want to drive 90 mins each way each month. Dr. Hawkins at East Padden Animal Hospital (EPAH) was recommended by our regular vet. While the pandemic has changed the way clinics are operating, EPAH has really made things a smooth and fluid process. They are linked to the pet desk app which is SUPER handy. I have my pets pics, rabies tag info, microchip info, ages, etc. all in one place. From the app I can schedule appointments and (most importantly) IT ACTUALLY WORKS - no lost appointments or anything like that. Staff is friendly, efficient, attentive, and compassionate. Dr. Hawkins is thorough, capable, personable, and a pleasure to work with. In fact, we just adopted a brand new puppy last night so I just scheduled another appointment for a brand new patient for them through the app and received confirmation within about 20 mins! Highly recommended!

I have a 14-year-old Chihuahua mix named Edison. I can’t appreciate East Padden enough for the care and attentiveness they give to my dog and the time they take with us to talk and explain everything. Having come previously from a chain animal clinic where he just felt like a number that was rushed in and out it’s really night and day.

We really like East Padden because all the techs are super caring, especially now during the pandemic when you have to send your animal in without you. I feel my pets are in good hands. Communication from the drs has always been good. I really like that after a procedure the office calls to check in the next day and make sure your pet is doing well.

EPAH has friendly staff and they care about animals! They checked in on my 13 yo golden retriever a few times by phone, to ensure he was recovering well. They set up a follow up appointment and offered suggestions and options for his continued care. I really appreciate everyone who helped us. They are responsive and get back by phone or email quickly. In person, wait times are long so bring a book or something, but thats because they take emergency appointments which few regular vets are able to do anymore.

Very thankful for East Padden! My dog had an infected paw and to my surprise our normal vet had permanently closed. After calling a ton of Vancouver vets they were able to squeeze her in off the waitlist same day. The vet called with her assessment and was conscientious about pricing. Very thankful for their care

My Lab has chronic ear infections. We called to get her in and were put on a wait list. Got the call back the Dr. would be able to see her. The tech came out got her, Dr. Robert was her vet this day and she was so kind. She fully explained what was going on and gave us options for treatment. A really positive experience. Thank you Dr. Robert and the East Mill Plain Vet Team.

I cant express enough gratitude I have for East Padden for squeezing us in to, their already crazy full day, when we were out of town and our dog fell ill. Even though there were others in front of us, they were able to give us a good idea on if we were able to wait or if we were dealing with a more urgent issue, which we were. Their care and prompt response saved our boys life and the test results, though took a day or two, were much quicker than we expected and even while waiting were were given treatment to make him feel as comfortable as comfortable. Im in the process of switching our pets care full to East Padden, as their staff is very responsive and curious in giving daily updates when our pets are in their care. Thank you so much again East Padden for being the best!

East Padden animal Hospital rocks! All the doctors are so caring and totally love all the animals they’re taking care of. The techs are great and the receptionists will go out of their way to help you and get you an answer whatever you need. I wouldn’t take my 21 Year old cat, My 15-year-old cat, or my 14 year old cat, anywhere else.. I forgot to add that Dr. Slocum is the cat whisperer. She is amazing!

People seem very nice and they dont try to steal your home for a visit. Great location nice building. Its been a few days since they treated our dog and I just want to say what a great experience we had there. Great service reasonable prices and good docs and staff. So if u need a vet this place maybe right for u. I want to thank the staff for fixing our Ruby you guys are awsome

They have a lot of staff if you go the route of the pictures its an easy turn in in the sign is up. Dont forget to text them your space number and what dog you have

Outstanding team - professional and caring at the same time. They truly have the health of our pets held high. Most importantly, they often connect back with us as owners to check up on the progress of our pet, but also to help with our questions and how we are doing... Cannot recommend more highly.

Thanks to East Padden our black lab Kiwi has made it to her Sweet 16 Birthday

If I could give 10 stars, I would.After being turned away from the other local hospitals that were open but at capacity on a Sunday morning, I finally found a bit of luck with East Padden. They were able to admit her within an hour, ran bloodwork and did X-Rays to diagnose what was going on with my sweet girl. Turns out my (elderly) dog needed emergency surgery. The entire team throughout the whole process was amazing, and so incredibly kind. I am so grateful for them and their help. Well worth the drive, and will highly recommend them to any pet parent in need!Thank you again for helping Roxy.

East Padden is always friendly and understanding of personal situations. They are quick to respond to their high demand and have been there for me and my pets since the beginning of the pandemic. Not to mention the great prices and pet rewards!

Best vet I have ever had!! The long business hours and weekends make getting appointments easy. Great team always makes me feel like our baby is loved and incredibly well taken care of.

Pets are ultimately a luxury - if something goes wrong, chances are youre paying a hefty amount to get it resolved. Pricing here falls into what I expected for my cats issue (vets have to make a living too), but what I did not expect was the responsiveness and courteousness of the staff, techs and doctor. My cat had all the testing, procedures and medications he needed to be accurately diagnosed and treated. He is now home and happier than ever - no change in behavior which means to me the staff treated him right. Thanks for giving this old man his fuzzy void baby back no worse for the wear!

We were in need of some emergency care a few months back and were so Impressed with the level of care that we decided to take a chance and switch over from our current vet. We’re pleased with that decision. The staff is extremely friendly. Cost is affordable. They have a smooth and effective check in system that mages for an effortless visit/transaction.

East Padden claimed my cat needed surgery for a medical condition the cat did not have!When I took my cat in to be shaved, an East Padden vet said my cat has entropian and needed surgery. I was also told my cat had an eye infection and was given a prescription, which I never used. It was obvious to me the cat didn’t have entropian. I got a second opinion asap and was told my cat didn’t have entropian or an eye infection and was told not to provide the cat the eye infection medication. When the head vet of East Padden asked the vet who said my cat needed surgery about this, the vet who said my cat needed surgery said she wasn’t sure that the cat had this condition. However, the vet who said my cat needed surgery wrote in the medical record that my cat has “severe entropian.” Disturbing.When I needed a prescription refill for my cat’s prozac (which is NOT a controlled substance) I had to drive to the clinic to pick up a paper prescription because they refused to call in or fax the prescription to a pharmacy. If you buy prescriptions at the clinic they are significantly more expensive than at pharmacies. Now I go to a vet clinic that works with online pet pharmacies.Also, multiple times when I’ve gone to East Padden the bill has been significantly more than what I was quoted over the phone.They also won’t care for stray injured animals, unlike many vet clinics such as Columbia River Veterinary Specialists.I’ve also heard at dog parks things like they have high staff turnover, they are understaffed, and low level staff are asked to do vet tech tasks they aren’t qualified for.Take your pets elsewhere. I am so much happier with the other clinics I go to.

Happy staff, lovely service! Always a great experience.

Our dogs doctor was perfect - professional, thorough, and compassionate. Staff was respectful and humored my overprotective nurturing style. Our babys diagnosis was difficult and complex and I cant imagine a better way to handle the situation than what Dr. Amsler did for us. Thank you

Always pleased with my visits to East Padden, I have found they are getting busier and its a little harder to get in or get someone when calling, but the service is great and they always inform me of all options. I have been taking my dog there for nearly 10 years. I have recommended them many times.

Even though they were at capacity, they were willing and offered to put us on a waiting list and then followed thru with a call back with opening. Efficient in and out, kind and courteous even though obviously extremely busy. Communication for care plan was on the late side, but understandable with the case load. Good follow up.

The wait times are outrageous. it would be one thing if i had to drop off the dog and got to pick her up when she was ready. but you have to wait in the car. i waited for just shy of two hours for a puppy check and shots. almost an hour in the vet called to say she was seeing the dog then. after our conversation and her letting me know the dog was ready to go i waited another 55 minutes. the last time i did a visit it was a drop off situation and they said they would call me when she was ready to pick up. when the vet called and said she was ready i went to go get her and once again i waited for 50 minutes in the car. both times i called to check to see what was going on and they told me the same thing, it was a very busy day. i understand busy. but clinics get to make their own schedules and even busy schedules can be more organized. i cant speak to the actual care of the animal as they take it from the car to the clinic and then walk them out. i cant imagine any animal loving being in a cage for several hours in a strange place with strange people though.

I cannot express the deep gratitude that I share for your kind staff! My sisters cat suffered from a saddle thrombus today. I advised her to seek immediate attention at the nearest veterinary hospital, knowing that euthanasia was going to be the most likely outcome. Megan assisted me on the phone (answering after less than 2 rings!)She knew my sisters name, the name of her beloved cat and helped me through the process of prepaying for your services.I have been a CVT for the past 17 years and understand how difficult life has been in this field for more than just the pandemic year and a half!It is the folks on your team that share a kind and compassionate heart that keep this rare breed of people going!I thank you from the innermost parts of myself!Love,Sheryl Pyne

WOW. Thank you for that response. I am amazed to learn that the State is the one that has continued to restrict in-person office visits. I wonder how many folks believe erroneously thatVets are choosing to continue this care delivery model of clients staying outside??This clinic has very nice people. Unfortunately every vets office is feeling the crunch from the pandemic and everyone buying new pets. Someone should look at ways to improve process and efficiency. As an RN in a busy hospital unit that also takes care of outpatients we would be constantly chewed out personally if we were running behind all the time. It is ALWAYS the front line crew that gets the blame when the process and or doctors arent kept on time and running efficiently. Sad but true. When are you guys going to open back up?? Quit having your techs running back and forth all the time. People want to see the doctors face to face!

I have taken my animals here for years, however, it is now difficult to get an appointment in a timely fashion. If your animal does need immediate attention, they have urgent appointment availability, where you wait when you get there, wait, wait, wait and maybe you get your animal seen soon or leave the animal. And the additional charges because you needed an urgent appointment for your animal. They used to be able to help patients and long time customers if one needed immediate attention. They have grown so much and seemed to have lost there original intent for care and service.

Still can’t go into the building do to Covid, but they make it easy and as smooth as possible when taking your animal from the parking lot, the doctor calls after the visit to go over everything they did and then you receive and email of the notes from the visit. The staff was very friendly and very helpful. I’m glad I brought my dogs here.

Attempted to get they medicated shampoo which is only by prescription… Was told to hold on while clerk checked with somebody else… She came back and said oh the doctor has to approve that I will send a request to the doctor she may or may not approve it. My dog has been on this shampoo for over four years and this vet this has already been approved… I find that every time I call or something which is not very often I am given a complete runaround I was originally told that my dog who is 12 years old would have to come in for an exam in order to get this prescription filled I did that and yet when I called to get a refill I’m always told the same thing so therefore I go outside to a different prescription service and get the medicated shampoo through them

Even with the shortage of Veterinary care everywhere, East Padden was great with my dog. He is a little bit scared and clingy to me, and they took the time to let him warm up prior to taking him into his visit and kept him soothed while he was examined. They really showed they cared about his experience and not just about getting him vaccinated and out the door.

East Padden is the most professional and responsive animal hospital I have ever went to. After waiting for 36 hrs at DoveLewis and calling every clinic in Portland only to receive a pass the buck answer, I was angry and desperate. East Padden were able to talk to me, hear my concerns and schedule an urgent appointment in the next 2 days with a guarantee that a doctor would see my pet rabbit. I cannot express the gratitude I have for their entire staff. A special thanks to Dr. Thompson. She is very knowledgable, caring and flat out amazing!

**PLEASE READ IF YOUR ANIMAL HAS BEEN DIAGNOSED WITH RENAL FAILURE**I shouldve wrote this review quite awhile ago..I was honestly emotionally traumatized by the experience involving my cat, Gianna. She was previously declawed by her last owner and does not do well with Vet visits whatsoever so its always been important to me to find a place that have staff thats comfortable with handling aggressive and terrified felines. Needless to say, I had to give her Gabapentin before every visit..she was so terrified a normal dose just doesnt cut it..she fights right through it. So they give her more.. I brought her in because at the Feline Medical Clinic she was diagnosed with early onset Renal failure. After the diagnosis I began taking her to East Padden as it was more affordable. She was constipated heavily and had to have multiple procedures to help her poop.My cat being diagnosed with early onset renal failure changed her diet...low protein...because the kidneys are having a hard time filtering toxins. Problem with this is...cats NEED protein to survive. My cat was refusing to eat...she just didnt...Anything I tried did not help. I put tuna juice in her food, crushed up treats, dried shrimp...anything.. my food loving feline was now malnutrition from refusing to eat. I was encouraged not to give her tuna or any other kind of protein. 6 months later Giannas fir was greasy, matted looking, she stopped meowing, she moved slow and just lost her joy for life. If I didnt do something I knew my cat would die very soon...and not from Renal failure...but from STARVATION.I did so much research and actually found a solution Im surprised my own Vet did not even suggest to me.. Dr. Karen Becker is one of few holistic veterinarians that explains that weve only been feeding our domesticated animals kibble for about 100 years. That feeding and/or implementing a raw food diet into your animals life can significantly improve their health and lifespan...I ended up checking out Darwins Pet Products and found Intelligent Design Formula for Kidney Support raw food for felines.. It is NOT protein that the kidneys have trouble filtering..its the PHOSPHOROUS in the protein. So there are phosphorus blockers that direct it elsewhere in the body to be filtered other than the kidneys. Allowing your dog or cat to still eat protein without overworking the kidneys. If I hadnt found this information...I promise you, Gianna would be dead right now. She absolutely LOVES the food...her energy has skyrocketed. Shes turning 12 this year and you wouldnt even know it. She begs me to eat and scarfs it all down..she plays like shes a kitten again. Im so grateful to Dr. Karen Becker and the Darwins company for providing natural foods that our animals were meant to be eating. I sincerely hope this helps someone who is struggling to find a solution to help their sick firry family member. Im sure this was not done intentionally to my cat but a fatal mistake nonetheless..I just think as a doctor of sorts...its important to be up to date and offer insights to alternative solutions. Thank you for taking the time to read this, I hope it helps.Be well.

My dog had an ear infection and I called the clinic, explained our issue, and the tech recommended a urgent care appt, I was given a time to be there and was informed that there maybe a 2 hour wait to get my dog into the clinic. We showed up on time and texted that we were there. The tech came out within 20 minutes, and took my dog. She was left at the clinic to be fit in when there was time available, and I could go home and that they would call me when she was done. The vet clinic called me within an 1.5 hours.I enjoy the all personnel at East Padden, they are professional, kind and always answer my questions, I get an email a couple days after our appointment, just checking on the dog.Given the way the world is they do a great job.

It’s fairly easy to get an appointment within a week which is why I switched from my old vet but the service isn’t the same as my previous vet so may switch back. I guess the level of care is ok? Haven’t gone long enough to feel particularly cared for the way my old vet made my pet feel special.

Things East Padden cares about:MoneyThings East Padden does not care about:PetsCustomer serviceWent in a couple days before the neutering of my dog to do a check and get a price. Was told $350ish for the procedure. Day of procedure. Drop off the dog and get a call later trying to gouge me for $900+ more.Their response? Sorry you were not told how much it would be, so are you going to pay?Horrible experience. Since their person made a mistake, I have to make up for it? Give me a break.

East Padden Animal Hospital is amazing!! Customer service is exceptional and hours of operations is convenient to say the least!!My dogs are absolutely happy ❤️

They are thorough in explaining the medical situation and treatment options so you can be assured your fur baby is receiving the best possible care. Also, you can be confident they will treat your fur baby in a gentle, caring manner.

Every time I have to bring my pet to a vet clinic, it gives me chills. It wasn’t easy before pandemic, even harder during the quarantine.When the appointment is scheduled only for a pick up of the animal, why make people to wait on a parking lot for at least a half an hour? Pets get very agitated in a car. But that is bot the end of their troubles as they will be held then for hours in the hospital. It would be nice, if at least the animals would be picked up from a car on time. And why not to think it through and organize the appointments in such a manner, that animals, that brought for quick follow up or checkup (who don’t need surgery or some treatment protocols to follow), would not need to spend hours in a stressful environment or cages?May be people who work there are nice, but making patients and their owners to wait for hours is so disrespectful and unnecessary and stressful to animals and their owners.

I recently got a stray kitten from a friend of a friend and so far East Padden has been wonderful. They offer a kitten package, which reduced the cost of many of her vaccinations and treatments, gave me a discount on her spay, and really got me off on the right foot with my kittens health.So far the prices have been reasonable, the appointment slots plentiful, and all the vet techs and vets Ive worked with have been amazing! I was even able to get my kitten in for a next day visit via their Urgent Care when she had a goopy eye that was causing me some worry (conjunctivitis).All in all I highly recommend East Padden, especially over vets like Banfield and VCA which are owned by Mars corp and just in it for the money.

They take care of all my animals. Very progressive and caring environment, professional and empathetic doctors and technicians. I am a client for life.

If I could give the team at East Padden Animal Hospital 10 stars, I would without hesitation. The past couple weeks have been rough on my doggies, and when nobody would take them in on a genuine emergency, they took Pearl and Gus in without hesitation.Every single staff member is so incredibly kind, and it doesnt go unnoticed how passionate they are for animals. They even took Gus out on a walk when he spent the day there:)I love love love this clinic!!**Pupdate**I wish I could give this clinic another 5 stars, I just received a nice hand written little card from them in the mail❤️

I listen to my dogs and they are happy to come here again. That says EVERYTHING I need to know.

Waited over 4.5 hours on a not too busy day. I had an urgent care visit at 11 and finally got my dog at 345 or later. She was very very thirsty and drank a huge bowl of water without stopping. I dont understand why they came and took her away from her people to take her in and likely crate her or at least isolate her I some way for over 4 hrs. People there are nice enough but its a very slow corporate assembly line feel and we wont be back. Oh and very little info on dogs issue. Over $170 and all we got was antiinflammatory. At least this will tide her over till we get into our own awesome vet.

Sad they only have 3.9 stars but once you look at reviews, they’re all eluding to the fact that they’re busy during the pandemic, which…every vet office is (and I think busy is an understatement). Reminder that we’re all doing our best out here.I had some anxieties before my puppy’s surgery and Grant at the front desk was very patient with me, answered all my questions without seeming rushed, and even checked with an experienced technician for an answer that he didn’t want to just make up! He helped calm my nerves and feel more prepared for the pup’s surgery. Thank you east padden!

I really enjoyed taking my kitty to this vet. I recently got her first exam and spaying done with them. Their team was very informative and took good care of her. The only complaint I would have is they try to sell you on everything possible when you can get it more affordable at the pet store and do it at home. I don’t blame them, it’s their goal to make sales... just make sure to research which treatments etc you can do at home for much cheaper.

We have been taking our dog here since he was a puppy. In his records is stated he has cryptorchidism. It was also extensively discussed with the doctors almost every time we take him in. Everything scheduled for the neutering surgery. We took him in for a pre-op exam 3 days before as well. At the day of surgery, after 4 hours we dropped him off, I got a call from the clinic saying the amount was changed from $350 to $918. I asked why. She said they didnt realized he had this condition until the day of the surgery. She said they were sorry, that unfortunately they couldnt do nothing about the price.Also, when I scheduled the pre-op exam, a staff member asked if he would get some vaccines he was due when he had been only a couple weeks ago there to take vaccines. I asked her if she was sure about and she just said I will double check. And nobody said more anything about. It seems they have a horrible system to keep the information of your pet updated. What can be dangerous to our beloved ones.My name is Thayane Thompson and my pet name is Justus. You guys have my number on your file. If you are interested in making up for me give me a call and I will remove this review.This company needs to understand we work hard to pay the expensive bills to give the best life to our dogs. Maybe for them it is just a number, for us, dogs are our world. I am disappointed.Sorry any misspelling, English is my second language.

One of the best vets I’ve been to. Always have appointments available, reasonable pricing, quick and efficient!

They have been great with my dog. Id recommend them to anyone who needs a good veterinarian.

Been bringing our dog here for a couple years now. It seems something has happened the past year. We dont get any consistent information from the staff there. I think they try but recently we had scheduled for our dog to get neutered and microchipped. We had previously purchased the puppy package so it came with a discounted price.We scheduled the procedure and then were informed that he needed a pre-op blood test. So we did that, and paid for it and was told the cost would be deducted from the total cost of the neuter/chip. At the same time we requested a total invoice so we could see what all were paying for and know what to expect.We never received the invoice, and a couple days later they informed us that our dog was either slightly dehydrated during the blood test or possibly had kidney issues and that wed need to bring him in for a urinalysis. I informed her that I would need to callback to reschedule but she informed me that I would be no additional cost for the tech visit and test.We called back to schedule the urinalysis but the new tech said it was going to be over $100 for the test. We decided to get it scheduled. The tech was going to schedule it at 10a but I asked if we can do earlier since it was supposed to be a morning pee sample. On the day of that test my wife gets him there and but they said it had to be his first pee of the day after waking up and gave us a tray to catch it in the next day. I was confused because the other tech said they were going into his bladder.We call back and finally get that figured out, the tech asked the doctor exactly what test he needed and it was something completely different than what the other tech said, and mentioned it would normally be $28 but they would waive the fee due to all the issues.We thought great, finally moving forward. Today was the exam and our dog has been doing good and the tech has been helpful but when I went to pay I had to pay the full price because the $85 from blood test was separate even though we had been told it would be deducted from the very beginning.I requested another invoice today to hopefully see everything broken down.Overall, I think theyre really trying but there is a very noticeable lack in training when it comes to pricing and how things are billed. I appreciate them waiving the fee for the urinalysis but wouldve been nice to have been informed on everything correctly from the beginning so we know what to expect. Thats why I ask questions and requested invoices. I think the care they provide is good but just need to properly inform customers and not have 3 different techs say 3 different things and end up having people paying more than they realize.

East Padden Animal Hospital is a very trustworthy clinic. I called multiple vets and everywhere had a 2-4 hour wait time. I called East Padden and was told I could drop my dog off and hed wait in line to be seen by a vet. The animals wait in line based on their condition, which makes total sense. A vet tech came out to the car and took my dog inside.Dr. Vanessa Hawkins was super understanding and didnt make me feel bad for adjusting treatment to make it more affordable. She suggested what was critical and what could be put on hold. Their entire staff, from the vet techs, to the person helping me on the phone, to the veterinarian-were all amazing. If you have realistic expectations (almost every hospital I called had a 2hr+ wait time) East Padden will work with you and prioritize your pets health. Hopefully I dont need to return, but if so, Ill come here.

All though we waited along time the me the service that I excepted, and I appreciate that

Ive been bringing my 2 dogs here for years now and have usually had positive experiences but had a bad experience yesterday that really bothered me. I brought my dog in for Urgent Care services after he had been limping and yelping with what appeared to be a possible dewclaw issue. I dropped him off at 9am and they said the Dr would see him when she got a chance but to expect about a half a day. Ok. 215 I get a text message that he still hasnt been seen. I asked if they had taken him out to go to the bathroom. No response. At 330 I sent another message and they said he should be seen in the next hour or so. At 6pm they said they would see him. At this point Im having high anxiety because he doesnt do well at the vet, its past his dinner time and he has had hypoglycemia issues in the past, I dont know whether he has been taken out to go to the bathroom, and hes been there 9 hours at this point. I get a call from the Dr a little after 6 that they clipped his nails. What? I had to explain the issues he was having like she had no idea what was going on and she said she would reevaluate him. The tech called and said x-rays, could be $80, could be $200. I went ahead with the x-rays. I never received a call back from the vet to go over anything. They are sending the xrays off is what I was told. I get the bill, $350. I ask the tech what everything cost. She didnt know and said she would send me an email later, just wanted me to pay. She couldnt even go over the services performed or anything but they did charge me an office visit vs the cost of an emergency visit. Email indicates the x-rays were actually $230. I get my dog back who smelled AWFUL and acted traumatized, like he had been either sitting in his own vomit or poop or something. I still dont know if they let him out the whole 10 hours he was there. I had to give him a bath. I know the vets are very overwhelmed and I was expecting a wait, but 10 hours is excessive. To not even have a list of services performed at the time of payment or speak to the Dr to get a plan after paying $350 was upsetting also. But what upsets me the most is thinking he was just forgotten about and not getting cared for the 10 hours he was there. Its highly upsetting.

The only place i will take my ferret. He loves them and so do I.

Ive taken 3 needy dogs here. My big girl tried to eat the vet. Instead of telling us to beat it, we came up a solution and meds that helped her be seen. One of my little gals was horribly sick, turned out she was diabetic. My last little girl got a horrible case of bronchitis and meds werent working, they were able to squeeze us in and revise all the meds and shes so much better! I thought we were going to loose both little girls. All of this happened in the last month.*****Ive seen people complain about the wait time. People its pandemic time! Just because you have to wait in the car doesnt mean they are slow. You would have to wait inside if it wasnt a pandemic. So, whats the difference? This place has a ton of vets and a ton of people working. Vet clinics all around the county are swamped.Ive dealt with 3 different vets here for each dog, they call you at all times, they follow up all the time. I love them. Im 100% pleased with them.

Very kind vets/assistants. Seem to care about your pets. Very good animal hospital.

I work in a medical office and I know that giving patients the best care and attention is not hard. This vet office has failed on that level since the day I brought my puppy the first time. They take for ever to answer phone calls. They take for ever to get your pet and to bring them when they’re done. They tell you many different things and over charge then what they quoted you. And charge for post op exams. So far my experience has not been great and I know I will not be continuing bringing my pet here, nor will I recommend it to friends and family.

Everyone was very helpful and friendly. I had to bring my dog to the urgent care. THANK YOU!

I brought my dog here after he tore his dew claw and the vet near my house was booked out for a week. When I called about walk-ins I was told it would be 1-2 hours, at the 1.5 hour mark someone came to get my dog and within an hour I got the call that the sedation procedure was done and I could come get him! Pretty awesome. The doctor that called to update me was very sweet and kind. This place is busy, but theyre very well organized and if you just expect to wait for a bit ( bring a book or watch a tv show) its not bad at allThank you for all you guys do!

Excellent care for my dog and excellent communication with me before and after the visit.

We chose this place because its close to home. Im glad we did, because this place is awesome. The people are friendly and knowledgeable, they obviously love all kinds of fur babies. The prices arent too high, and they are really good at communicating what will be done and how much it will cost. They dont allow you to go inside the building currently because of the COVID-19 restrictions, but they have a great curbside check in set up and they bring your animal in and out for you.

The worst service ever. They told me I needed to wait 24 hours for the results of my pet’s test. I had to call them the next day to ask for the results and they told me it was 24-48 hours. The nurses said that my pet would need antibiotics and to come back for them later. Ok. 48 hours later they sent the results and no explanation. I asked to have clarification because it said on the notes that they would need to speak with me to discuss an issue. No one reached out. They gave me the runaround. Had to call multiple times, leave a voicemail and it took them an EXTRA 26 hours to get back to me after results were posted . And on top of being absolutely horrendous, they gave me attitude when picking up my pet’s antibiotics? They are so shoddy I wouldn’t recommend them to my worst enemy.

I am so grateful for the folks at East Padden. My little bug Ernie (6 y.o. male Jack Russell Chihuahua mix) got into a scuffle and had a gnarly black eye and a couple lacerations. While his boo-boos seemed superficial, I wanted to err on the side of caution and I could also tell he was in some pain. East Paddens urgent care team was able to take him right away (but please note that I called right when they opened at 7:30 am) and he was seen and cleared within three hours. They were so kind and gentle and understood my nervous nelly-ness. Their parking lot check-in and -out system was very simple and easy - and they were responsive and communicative on wait times and updates on Ernies care. They were incredibly transparent on visit fees and itemized expenses and they were also kindly flexible and allowed Ernies bill to be paid over the phone directly by the owner of the dog who bit Ernie.COVID-19 has limited the capacity of a lot of vets at a time when there is also increased demand - it was impossible to find an appointment anywhere! Its not any one vet practices fault. But it means pet owners, myself included, have to turn to expensive emergency care for things that might normally be handled by a traditional vet. Most of the emergency care vets were already at capacity anyways, and emergency rates run incredibly high. But animal *urgent* care felt more appropriate for my Erns than true *emergency* care. Yes, I paid a lot more than a regular vet visit might cost - but those arent available anyways. And he was seen more quickly and at a lower cost than if wed gone with a larger, more well-known emergency vet in the area, like Dove Lewis (not knocking them, they just werent the best option in our situation!). My peace of mind and Ernies comfort was well worth it - and East Padden did a really wonderful job.I hope Ernie doesnt need urgent care again anytime soon... but Im put at ease knowing that if he does, East Padden is nearby. And Ill be recommending them to my pet-owning friends for urgent and routine care. Thank you all!!!

This review is based on a 7 month old kitten I brought in around 2 PM on a Saturday within the last few weekends. I adopted him locally several days before bringing him into the vet and the place I adopted him from told me he had started to show symptoms of a chest cold and was sneezing frequently. After a few days and monitoring his behavior, I wanted to be safe and bring him in because it was clear he was developing an upper respiratory infection. I called East Padden and gave a detailed list of his symptoms, his condition, where I adopted him from and expressed fear of his symptoms developing into pneumonia. I was told to bring him in to be examined as soon as I was able to and the appointment would take between an hour and at most 2 hours. I gathered his carrier, some treats and a blanket to keep him warm and arrived at the vet ’within an hour.It’s understandable that walk in veterinary clinics can get busy, especially on a Saturday, but that does not excuse the inexcusable treatment that my cat and I received. After 2 hours had passed, I still had not heard from anyone at the clinic. I called and no one answered. Thinking they’re busy and someone would call me shortly, I allowed some time to pass. After calling every 20 minutes for the next hour and still not having an answer I became concerned. I had to call 5 times in a row to have someone answer the phone (after over 3 hours since my sick kitten was admitted) to tell me the vet hadn’t even seen my kitten yet and that he would be second or third in line. I explained what I had gone through to get ahold of them and my concern for my sick animal and was called back by the veterinarian 20 minutes later. She told me information I already knew and prescribed antibiotics I was desperate to get for my pet.After 4 and half hours later... I picked up my kitten. I was told he may be wet because they gave him a fluid injection to help him rehydrate. When an employee brought my kitten out to my car, he was soaking wet, shivering and meowing in pain. Whoever put his harness back onto him had gotten his front leg stuck in the hole with his head and he was trying to get free and hurting himself in the process.Not only did this instruction not take ANY care or compassionate measures to help my sickly animal, they didn’t even administer any medicine to help him start to recover from an obviously developed and potentially life threatening condition. This care was negligible, irresponsible and I felt like an ATM for their business. I feel guilty for bringing him here and know that if a human being were treated this way it would be a violation of the human rights act and punishable by international law.I do not leave reviews unless I’m warning the general public on a personal experience because I want my community to be healthy and happy. The treatment I received from this institution was shameful and I hope this serves as a warning for anyone who cares about their pet.

I had a scheduled appointment for my pet at 8am today, after arriving and checking in they came back out to my vehicle and told me that I’d have a longer wait because my appointment wasn’t until 8:30, which was a lie and I showed her my email confirmation that proves my 8am appointment. I then asked to speak to a manager who accused me of “yelling” at her staff, I never did yell, I speak loudly because I’m partially deaf and that’s my compensation of not being able to hear. And I did inform the intake tech that I was deaf...This “manager” told me I was free to reschedule but I would not be seen at my 8am scheduled appointment.These people DO NOT care for your pet... they are rude and unprofessional and will not accept when they are proven to be wrong, and the techs are liars and will accuse you have being aggressive when they’re called out for being incorrectAs I DO NOT trust them to care professionally for my pet I will NOT be using their horrible services again. I’ve been taking my other pet to Claws Paws and they see you within 3-4 days (east padden is a week out for appointments) and are so much more professional and caring towards your pets.Horrible, horrible horrible, oh did I mention horrible staff and customer service.

I brought my sick old lady kitty to East Padden Animal Hospital for the first time today, and I’m glad I did. I’ll begin with the the absolute and total grace I was given by the staff when Google maps decided to take me in the complete opposite direction and I ended up being twenty minutes late. Not only were they gracious, they were incredibly friendly.Amber H. helped us. She was kind, knowledgeable, and communicated professionally. She made me feel relaxed about my kitty’s health, and I needed that. DESPERATELY.I will not hesitate to bring her back to this facility, and I implore others to take their beloved pets here. You will not regret it.Thank you, Amber! ❤️

Very friendly and caring for my little girl.

I feel very frustrated and with East Padden Animal Hospital.They are the only vet that sees rabbits in the area.The staff seems very friendly, HOWEVER;I have been to this office three times. Each time I have waited in the parking lot for excessive amounts of time. Hours. Not exaggerating.Urgent care visit kept me in the parking lot for 2 hours to drop her off and two hours and 10 minutes to pick her up (after confirmation she was ready to leave with medication ready). Thats four hours and ten minutes FOR DROP OFF SERVICES. They actually forgot me in the afternoon even after I texted the office twice.I scheduled my rabbit to get spayed. This procedure was highly recommended by the vet when my rabbit was originally seen by her. I wasnt sure if I was going to do it as she is a rabbit- how silly. But I was told that the spay is important for rabbits well being and health.East Paddens prices are considerably higher for a rabbits spay than average (per Google). I waited an hour and a half to drop her off for her 9am appt. I watched other people drop off their pets and return for pick up in the time I waited in the parking lot TO DROP OFF my pet.After the spay, I was sent home with pain/anti-inflammatory medication for my pet. Five days worth of medication every twelve hours (ten doses of .25mg). I ran out of medication after the fifth dose. The syringe was marked for me and I write down and mark off all doses- so I know I was short-changed the very expensive, essential pain medication.I called at 7:30 this morning and called back repetitively until someone answered the phone (five times), as directed by voice message for the business. I told her that I didnt even have enough of the medicine for last nights dose (5th dose) and I was very worried about her being in pain. I asked for more medication and a call back ASAP as she was missing her morning dose of PAIN management. I was assured she would have someone get back to me as soon as possible. It is now 330 with no callback. This is cruel and so unprofessional. If this medication wasnt necessary I am sure they wouldnt have sent it home and charged such an exorbitant amount. As they deemed it necessary-- I would think someone would have rectified their error and gotten me more medication for my pets PAIN and inflammation. No callback. No apologies. Nothing.Do not expect someone to pick up the phone when you call- even when it is urgent. This office overbooks itself and has terrible office management. I feel the vet is knowledgable but I dont think the misery and (literal) pain of dealing with the unprofessional, unresponsive staff is worth it.Also callbacks are usually done at the end of the day. If you call as soon as they open- dont expect even urgent return calls.Im very worried for my rabbit.This is the worst vet experience I have ever had. I hope someone benefits from this review as it doesnt appear to be a one time instance.

Update 08/11/21: Unfortunately decided to keep going here due to other vets being so far booked out. Had our new puppy spayed along with another minor surgery done here, so they provided a sedative to keep her calm while she healed. Well the amount they prescribed was not enough to actually keep her calm so we called them to find out if we could give her more. We called multiple times a day for several days after her surgery, leaving voice-mails too, and no one ever responded. Finally I left a message expressing that I wanted a refund on our puppy package. They finally called my husband back (that alone irritated me as I left the message with MY phone number to call back, but whatever). There was some confusion on our part on what was included in the puppy package, but they were so rude and condescending to me when explaining things. Their customer service is super lacking and Kathy, who I believe is the office manager, is the worst by far. Its sad, because the techs are great and our puppy loves them, but the front office staff have treated my husband and I like trash. Weve gotten our dogs in with another vet and will not be returning.Called yesterday to make an appointment for my dog, they didnt have any open appointments that worked with my schedule for the following day so I told them I would check with my husband and call them back. I called back not even 5 minutes later and they dont answer, so I left a message. I called back this evening about getting an appointment for the weekend since no one ever called me back. Of course now theyre fully booked. They also need a new check-in system. We would arrive for our appointment, text them as the sign says to, then proceed to wait until about 10 minutes after our appointment time and then call them. They would tell us someone would be right out and then we would watch 3 people who arrived after us get their animals taken in while were still waiting.They also told us that our dog did not have bone cancer, she just injured her shoulder. 3 weeks later when she still isnt getting any better we take her back in to find out that she does in fact have bone cancer.We are back to searching for a caring and reliable vet and we will not be returning to EPAH.

Two and a half stars. The vet we have seen has been very competent. The communication and honestly everything else about this place is a nightmare.

Doctors are great. Office is clean. Prices are reasonable. Only issue is it’s impossible to get through on the phone. I had a dog hospitalized in an adissonian crisis, and I called twelve times over the course of the day she was hospitalized and got the voicemail every time. I left two voicemails asking for updates and didn’t get a call back until after 5pm (I dropped her off at 8:30am). Wait times are also annoyingly long. I am currently waiting in my car and have been for 30 minutes past her most recent appointment. I have another appointment to get to but can’t leave until they come get my dog. Great staff, great doctors, great location. Quick thinking from the doctor saved my dogs life for sure and I’m so grateful. But Terrible customer service. Honestly super annoying.Update. I’m waiting to pick her up again. Appointment took less than 10 minutes and I’ve been waiting for a total of almost an hour. It’s been 25 minutes just waiting for them to bring her out to me. Ridiculous.

They cared. They tried. That’s what matters. I love them.

I have a newly adopted kitten that developed a nasty eye infection. Our regular vet tried to work her in but was totally slammed. All emergency and urgent care clinics we tried had 6+ hour wait times with no availability to drop off the patient. Finally, we called East Padden Animal Hospital, and they were able to offer us a next day urgent care with the ability to drop off our kitty and not miss a whole day of work, and put us at the top of their waitlist for any cancellations. They ended up getting us in the same day when they had a cancellation, and we were in and out within an hour. They provided excellent care, were super organized and efficient, and we felt like they genuinely cared about our cat. If we are ever in a situation where our regular vet is unavailable in the future, we will absolutely go to East Padden first.

Every person I spoke with here was amazing. So kind and so patient with me while I asked a billion questions. Dr. Baron was extremely thorough with learning my pups history before deciding next steps. She went above and beyond for our girl and I could not be more grateful. Big thanks to all of you for what you do. 💕

The staff were very helpful and attentive. I felt very comfortable taking my cat in. My husband loved how knowledgeable they were.

I didnt have a set vet for my dog and she needed alot of dental work, i works nights and have odd days off so i normally cant use most Vets. I called and they got me into a urgent care appt. same day they were very good at explaining what the dog needed how much it would cost and what was needed they performed the surgery same day which was epic!. I got 3 phone calls making sure i was okay for the cost of extra items. The 2 week checkup was also great. I had a issue after the cleaned my dogs ears they took care of it swiftly and fast which was great!I dont normally like Vets but these guys are great! They normally take 2-3 phones calls and voice mails to get ahold of them but its will worth it! Wont take my dog anywhere esle!

We came yesterday at 11am for an urgent visit referred by our regular vet and was pleased to only wait 1 hour to get him taken inside. 4 hours after he was there I got a call from the Dr with a treatment plan proposal, and I declined bloodwork but was thinking I would likely go ahead with everything else. I said I would double check with my husband and she said to call or text back. I tried calling and they didn’t answer so I texted and said I approved everything including his take-home meds. They didn’t reply back so I called again and they looked up my text and said they would let the dr know to move forward and it would probably be a couple more hours. 4 hours later at 7:45pm I called to check on him because I hadn’t heard anything and they close at 8. I was put on hold and my call dropped. I called back and left a message and when the lady finally called back she told me that she must have called a wrong number but had called and left a message a while ago trying to let me know I could pick him up at 7pm and he’d be ready to try eating some food. I asked about the medicine and she said I declined it. I said I have the text showing I approved it, and I had called and spoke to someone. She said no problem she could have it ready in the 30 min it takes for me to get there. I get there and wait for him to come out and the guy brings no medicine. I asked about it and he said there was no meds in his chart. He went back in to fix it. I stood outside waiting and he finally brought it back, told me my total, and went back inside. I didn’t get any information about how to care for him or what to expect as far as food or water or the giant sack in his shoulder from the IV that I had to google about and ask a friend to make sure it was normal. Just absolutely zero communication, & I felt like they should have noticed if they called me to come get him and over an hour later no one had come and they were about to close...but I had to call for them to notice. And they had contact info for both my husband and I. It give me the impression my dog was neglected. I could have had him home by 7:30pm if his meds were ready and they had actually called me, but instead got my hungry and anxious puppy home at 9pm. I appreciate the flexible hours and ability to be seen, and everyone was very kind, but capacity should be accompanied by the ability to actually give attentive care to the animals.

We came here when our primary vet (Summit Animal Hospital, which is amazing) was backed up! Our schnauzer was vomiting and had diarrhea for many hours of the night and was worrying us. We took her in to East Padden AH and they were not only very sweet and understanding but explained their process, the price of each test and procedure, and what to expect in a way we could easily understand. They did bloodwork that we were eager to learn the results of, which we were hoping to hear the next day. Unfortunately they came at about 830pm, but the wonderful vets went out of their way to email us as SOON as they got the results because they knew how eager we were. This team and hospital are amazing. During these stressful medical times, they take every precaution, are very caring and patient, and deserve the love and respect they give our pets.

Very nice clinic. They wore able to see my dog on short notice with out appointment. Highly recommended.

Best Vet around. We bring all of our animals here. Staff are warm, friendly, extremely professional and compassionate in the easy moments as well as the difficult. I recommend East Padden to everyone I know with pets.

My cat had swallowed a bird, just about whole. He didnt eat the next day and I wondered if he was having trouble digesting it. My vet could not see him for a few days and recommended East Padden. I called and told them situation and that I wanted them to do an Xray of stomach to see if everything was ok. I was told by 1st person, the drop off exam would be $90.2nd person called back and said bloodwork and xrays would be additional, totaling $256. I told them to go ahead.A 3rd person called and said stomach looked good, discussed possibilities of upset stomach etc.I picked him up and was given an amount due of $756. Thats $500 more than I had last been quoted and I was not given a receipt. I called and requested itemized receipt, there were several procedures on bill that were not discussed with me.When I take my car in to get my oil changed and they find something else that needs work, the mechanic calls to get the ok to go ahead with repair or not. That is normal protocol.What East Padden did, was not normal protocol, there was bad communication, too many people involved and I feel like I was taken advantage of. I would not recommend this facility.

I have took my dog in here 4 times and they haven’t fixed the problem I have spent 1000.00 here for nothing my dog still has the same problem and all they do is keep changing me

I have been bringing my pets here, dogs and cats, for 13 years. Since Dr. Thompson opened on the corner on Ward Road. In the last year the quality of service has gone down hill dramatically, which is understandable, to a point. We’re all making adjustments in this pandemic, but this clinic has been making mistakes with my pets for the last 6 months that are just irresponsible, they show a huge lack of communication between drs and staff and drs and clients. I have a dog who needs medication and blood work every 4 months for the last year. The exact same test has had a very fluctuating cost... which is corrected every time I point it out (up words of $150), after snide comments. Then we increase his prescription based on his blood results, and this Vet is not accurately documenting what their medical plan is for my dog. They recommended to increase his meds to the same dosage they increased him to 4 months ago. There’s always a miscommunication, mis-charge, and mistake. If this is happening to me, I am sure I am not the only one. I will be taking all 4 of my dogs elsewhere. Please pay close attention, some mistakes are detrimental, unforgivable. Honestly, there are plenty of vets and hospitals, not even in an emergency will we be coming back here.

We waited over an hour in their parking lot for them to pick up our cat and take her in! It’s 84 degrees out. thankfully we have ac for the cat. We had no water though. It was a stressful wait…

Absolutely fantastic vet service. These wonderful people genuinely care about our furry family.We can rely on their skilled doctors to provide our pets with the best care and expert analysis. They pay a close attention to detail and really listen as we explain whats wrong. Their vet techs are always super friendly and helpful every time we visit.

I got my rat cremated through this vet, and it was perfect! Their service was really good and they really seem to care.

My cat was having some mild urinary tracts issues and I was able to take him in the same day to wait while the doctors checked on him later in the afternoon. They were very kind, and informative in the information regarding possible conditions and they provided comprehensive treatment/plans. I even recieved a full analysis of my cats condition and check up in an email! Will definitly return in the future for basic check-ups or if any other problems arise.

We have a few rabbits in our family and finding a good rabbit vet has been a real struggle, especially when we had an emergency with one of our bunnies a few weeks ago. The staff at East Padden got her in immediately and took such good care of her, calling to check up and email in the days after to make sure she was doing well. They have skilled rabbit vets on staff and are familiar with working with pocket pets. Most other vets in the area arent. East Padden is also much more reasonably priced than some of the specialist clinics in Portland the care they offer is fantastic. Were glad to have found them and to know weve got a knowledgable group to go to when were in need.

Dropped my dog off for an ear procedure. I picked him up and realized all his nails were clipped down really short. I never asked or gave permission for this. All they said was you werent charged I tried to explain that they didnt ask permission and didnt tell me at all. Its unprofessional.

I started going to East Padden in 2009. I was lucky and fortunate to have stumbled across them. I had 3 Labs that were high maintenance, and Dr Tracy and her team were freaking awesome. I will never forget the compassion and care they gave my dogs. I moved away in 2014 and know I will never find a vet or hospital quite like this. Consider yourself lucky if you live in Vancouver and have found them. They truly treat your pets like family. Im sure theyll make mistakes and sometimes you may have to wait a bit... it happens. Especially during the times we live in now.Our world has changed so much in the last six months, and its so easy to be mean or inpatient. Just remember they care, and they are trying. Thanks so much Tracy and team!!!!Meg ONeil

Great clinic good Texas vet

My cat is on 3yrs borrowed time from the TLC, attentiveness, creative planning for a tricky patient like my little boy who is riddled w health land mines.I have trust issues when it comes to the care of my boy, except when it comes to the Drs at East Padden (especially Dr. Hawkins!). Their desire to see a case through, to always be available, to always make time. They have yet to let me or my animals down.I truly believe that if it werent for this hospital my cat would have been passed on by now.