Very Happy. Ingrid was awesome and the communication during service was great. My Mini is running much better and I will be returning for any further services.

I called them about an issue for my land rover sport and Ingrid was so helpful and like surprising helpful because lets be honest mechanics want the business and I completely get it even if its an easy fix for you, she gave me wonderful advice and said see if that works for you and if not call me back and well see what we can do. To me that sounds like good business practice and honest work and the company has integrity about what they do for a living and genuinely helping people thank you Ingrid never meet you but you are awesome.

This was my first time using their services, and had a wonderful experience. I would highly recommend taking your Land Rover, Jaguar or any other British car to this shop (they specialize in these types of vehicles) as they are very knowledgeable, honest and polite. I took a vehicle to have a pre purchase inspection, after which, they briefly described their findings as they provided a detailed report via text message of what was found. This place is very professional and would trust them with any service that might need completed. I would definitely take my Range Rover to this shop.

So far I’m extremely happy ! , that was my hour ride home. Now that I have had Time with my Beauty I can give a honest review.Other review s have said great things , however the obvious love of fine cars is number one at Kings Cross along with the best customer service I have had in my 50 years of driving . Owning many vehicles during that time! Having picked up a cleaned car inside and out is truly old school classy service! I would have like to have left with some free merch though!!Shelly leonard /devoted customer

First time service with Kings Cross and I was more than pleased! I was able to get in quickly, they delivered what they promised. Very professional, knowledgeable and informational. They offer pick up, a drive to work or can help you arrange for a car if needed. I ended up waiting in their lounge and worked while. I waited which was very comfortable. I was so surprised at how accommodating they were as it’s not always easy to make arrangements. Service was on time to their quote and on budget. I’m would never use the dealer again. I highly recommend them!

I have been to Kings Cross Automotive twice for routine service on my 2015 Jaguar F Type, convertable . On both occasions I have found the staff professional, timely and cost effective. I have been completely satisfied with their work.

Pleasantly surprised at the honest, friendly, and efficient service we received at our first time here. The staff were all busy but friendly and I felt treated like a good friend rather than a customer. Highest marks across the board for Mike, Trevor, Kimby and the gang!!

I had a wonderful experience with Kings Cross and am exceptionally pleased with the staff, especially Rob who was my primary contact - excellent service.The service on my is great and at a fair cost.I will definitely come back if needed because of their professionalism and theyre the only shop I could find to fix my cars problems when other shops either didn’t have the know-how, or were afraid to try.

I wanted to give an update to my review but it seems to have disappeared so heres what happened a few months ago and just today.Long story short, my 1986 Jaguar XJ6 was making a loud noise during hard acceleration. Brought it in KingCross, they couldnt find the issue but did some tightening and replaced two control arm bushings promising that would diminish the clunking. Over $850 and two visits later I still had the same annoying noise.3 months passed. Today I decided to try fixing it myself. I re-aligned the propeller shaft as instructed in the Haynes manual. The job took me about 30 minutes without replacing any parts. The noise is GONE completely to my surprise and relief!I just cant believe how incompetent they are at KingCross!On a different note, they seem to filter out negative reviews and only show positive ones.

Have a 12 XK/R that had jumped time. Toom it to the dealership and they tried to charge me over $15.000 to fix it. Called around and was lucky enough to find mike and his shop. Right away he made sure i wasnt worried about the repairs or the price....ended up paying less than a third of what the others wanted and not only did he deliver it when done.....it ran better than when i bought it.! Thanks Mike and crew for a job well done.

Mike and the team were AMAZING. We called on the way to the shop with a leak in the tire. They got us in immediately and had the tire fixed in less than an hour. The only other option was taking it to the JLR dealership, and they’re several weeks out... for a tire patch. Kibby patched it up super quick.I wish KC did new warranty work, I would gladly give them all my business! Highly recommended for all your British car needs (and Subaru!). Thanks again Mike!

Mike and team run a great shop. The place is clean, professional, and it is evident they take pride in their work. They had me checked in a little early, and done faster than planned with no issues or hiccups. When it comes to British vehicles, I dont think anyone out there could do a better job.

I just brought my 2000 Land Rover Discovery to Kings Cross for some maintenance, and I couldnt be happier. I typically do my own maintenance, however I had a brake system issue and a vibration I couldnt resolve, and elected to bring it here.From the get-go my service advisor Rob was attentive, helpful, and never pushy. The day I dropped the Disco off a diagnostic test drive and general safety inspection was performed. I was sent a sheet with the results and pictures of problem areas they found that afternoon. Rob followed up with a phone call and we discussed what the technician had found and the costs associated with the repairs, and the various options I had.Once I decided on the work I wanted to be performed, parts were ordered, and they arrived and were installed the next morning. I had the Discovery back at the end of the second day.I cannot recommend this shop more highly. Their work was quality, the turn around time was extremely fast, and the communication was second to none. All work and charges were discussed beforehand, and I was never upsold or pushed to do any work that I would rather do on my own. If you have a British vehicle, this is absolutely the place to bring it.

Brake down 3000 miles from home. Reasonable efficient accurate diagnosis.

HeadlinerTeam was great to work with. Krista was awesome on the phone, very polite etc. Mia, super helpful and great follow up by all...

I took my green beauty into get a new turbo. They let me know it would about a week to get the part and then about 3 days in the shop. Well the part came in under a week and they had my suv in and out same day. Talk about service! Then they said I also needed new filters air and in cabin. I know what a pain it is to install the in cabin so I asked if they would and they did. I just found my new repair shop for my range rover. Next up control arms. Again a service that would of cost me about 8 thousands is only going to cost me 1900. Thanks again guys!

My advisor Rob and the team at Kings Cross were easy to work with and knowledgeable. They took time and were diligent to make sure my vehicles issues were resolved. While I hope to not have to take my car in for repairs anytime soon, if I do Ill be sure to use them again. A bit more money than other shops, but well worth it in my opinion.

This has been my best find since moving to the area! They are always prompt, fair, professional and explain any issues before beginning any service. They go above and beyond to make it a good experience. The expanded new waiting area was a welcomed surprise on my last visit. I would not take my car anywhere else!

They were fair both in price and service. I felt they went out of their way to treat me well. Thankyou .

These guys are great and the service was amazing! Super friendly staff and I really like that the did an inspection and told me what maintenance was coming up but didnt do the high pressure sales like other places. Plus their waiting area is very nice and comfortable.

I recently used Kings Cross for paintless dent repair and was SO satisfied with their service! They were kind enough to pick my car up and return it to me a few hours later. So convenient, so friendly - highly recommend! I’ll definitely be back.

Friendly staff comfortable waiting room for short visit. I came in with a coolant leak it’s fixed and I didn’t have to do it. I took the Mini in on Thursday got it back the next day with a new thermostat housing (the leak)and sensor (the check engine light) put 300 miles on it Saturday no problems. I will trust them with the Mini again for sure. Thank you Mia and crew

Good folks they know there stuff on Jags and Rovers

Kings Cross Automotive is outstanding; very responsive, courteous, timely -- and cost is more than a good value, its great. Mia (service advisor/writer) is nothing short of terrific. And Mike (owner) is exceptionally accommodating.I can say that Ive found a new shop for my wifes MINI and my Lotus. Many thanks, Mia; Mike!!

Cant say enough good things about Kings Cross...Ingrid the service advisor is exceptional at her job... the local Land Rover dealer was almost 2 months out to get my car in for its 30k service...Kings Cross got me in within a week...I will be taking my Range Rover to them from now on.

Its always been a pleasure to speak with Mike and make arrangements with Engrid and other staff members there at Kings Cross.Thank you for taking care of my Jeep and Jaguar. Such good mechanical services. And the leather repair work looks great. Now I also know the detail work is beautiful too. Thanks to Mike and his team I feel safe and secure driving long distances again.I really appreciate the ride and pick up you recently gave me.Sylvia

I drive quite a distance just to take my car to this business. There is this level of trust that I have with Kings Cross that makes me feel like comfortable getting repairs and maintenance done there. I dont feel like Im being pressured and they listen. Ive usually always taken my vehicles back to the dealership, but Kings Cross seems to have the upper hand in expertise and knowledge about my car. To top it all off, there is no better value even after factoring in my time to get here. You wont be disappointed.

After leaving numerous messages, I finally gave up on them. Promise not delivered.

Very impressive, took my girlfriends range rover in and they sent me a full diagnostic report WITH pictures of everything that needed work on. Worked on it and got it done super quick. Rob was efficient at communicating everything and even provided us with a cheap and easy rental car option. HIGHLY Recommend this place to anyone looking for professional services.

Been coming here since it was just Mike, always had a great and quick experience. I’ve taken my Range Rover, mini, VW and jeep for service and will continue to keep coming back. Rob the service advisors was great and got back to me quickly for additional questions on my other vehicles. If you’re looking for professionalism look no further than Kings Cross.

I have been bringing my vehicle(s) here for 2 1/2 years, Rob and Mike are the best in the business. They have built a knowledgeable and professional team who do excellent work, treat customers with the utmost respect, and most importantly, they are honest. Kings Cross staff go out of their way to help customers through the “car service” process, offering a ride back home or to work, or their staff will pick your car up from your home or work. Wether bringing my car in for routine service, or for a mechanical issue/repair, I know the work will be performed with the care and quality I expect. Thank you guys for providing a trustworthy, friendly and honest place to bring our Land Rover and Jaguar.

They picked up my 07 range rover did a complete ac overhaul and returned my rover in a day! They also quoted and charged me half as much as Art Morse.

Michael is very thorough, which I appreciate, when explaining what he has done to your vehicle. I needed a 16,000 mile interval service and rather drive 45 minutes to the LR dealership I decided to try him. I couldnt have been happier. He explained what he did, what was needed and how I can take it to the dealership and get one of the issues taken care of under the warranty agreement. I couldnt be happier and I will definitely take my car back to him!

They did a nice job. Prompt and efficient. It’s nice to know that there is a place in Vancouver where you can get quality work on a Jaguar at a reasonable price.

Great knowledgable mechanics and awesome customer service. All repairs done as stated. Reasonably priced for a British repair shop. Looking forward to using them again. Worth the hour drive to get here.Five Star !!

Low coolant warning came on and took it to Kings Cross on short notice (called them 15 mins before). They treated me with priority, had a quick look, provided a diagnosis and was on my way. Ill be going back for the next service. UPDATE: Went back to have the issue properly diagnosed and trusted Kings Cross with the necessary repairs. I found the entire experience very pleasant, honest, accurate and like im in good hands. Will see them again for the next oil change!

Excellent service and quality!

Work on my F-type was amazing.... Thank you!

The entire team at Kings Cross is great! Rob was very professional and thorough and was mindful of my budget.

Been using KC for 5 years, and have always had a great experience!!

Took my Bentley Supersport here for service I was busy so they had someone come pick up the car and they replaced the battery and drop it off. I work from home and it made things so simple. Their customer service was amazing also. I was recommended by my friends at MS Motors to go here and will def be going back.

Always top notch, personal service from making an appointment, to handing your keys back. The entire team at Kings Cross lean forward to provide great customer service: after they complee a full diagnostic, theyll typically call and offer straight forward/candid advice on the best/cost effective strategy. Plus, they explain advantages and disadvantages of different approaches and allow me to choose the most suitable. I believe this approach avoids costly guess work well as extra trips to the shop. If youre looking for independent but expert repair shop who consistently goes the extra mile, while also offering personal service for far less than the dealership rates -- youll appreciate what Kings Cross offers! Also, I wanted to specifically mention the professional and courteous experience I recently had with service tech Mia--shes a perfect fit to the outstanding Kings Cross team!

Mike and Rob are the best. I’ve been to the shop with some pretty major issues over the past year and they were able to diagnose and fix the issues without them recurring.Now it’s time to bring my wife’s Subaru in.Thanks guys!Andrew

I had questions about noises in my 2010 XKR transmission. Rob was great in getting the car in quickly for diagnosis and follow up. Nothing wrong, but decided to do the full service oil and pan filter change based on mileage. Great technical knowledge along the way and fair pricing. Car shifts even better now. Would not hesitate to use this shop again.

Personalized service! Free pickup and delivery! Every aspect of my experience with Kings Cross has been professional, courteous, and has gone smoothly.

Professional and friendly service. Kings Cross knows what they are doing and I appreciate how they continue to maintain your vehicle by letting you know what needs to be done and keeping you on track with routine maintenance.

The service at Kings Cross is personal and exceptional. I took my 2015 LR Discovery Sport to add a 3rd party trailer hitch. I ultimately did not have the hitch added due to issues with the manufacturer. Throughout this process the team at Kings Cross bent over backwards to offer solutions and be accommodating. They went above and beyond to offer great service and I would go there again in a heartbeat. Highly recommended.

Best of the Best! The quality and service is a matter of pride with the fine folks at Kings Cross. This is where you go when you want it done right.

They take good care of you vehicle friendly staff

I’ve brought my LR3 here several times now for scheduled and unscheduled service. Each and every time I’m greeted by the wonderful staff. Michael, Justin and crew know their stuff about these vehicles and have made sure to take excellent care of my Land Rover to keep it going for years to come. I travel 75 miles just to bring it to them, because I know these cars are what they specialize in and know they are trained to service them properly. If you need service on your Land Rover, Jag or anything else see these guys, you won’t be disappointed.

I’ve been having my 2007 HSE serviced regularly for over 3 years with Mike and crew. Nothing but excellent service, honest communication and great pricing. Thanks.

I was looking at a used car and needed to get a pre-purchase inspection done. Kings Cross Automotive gave me an appointment on short notice and had it all done in less than an hour. They’re nice people and helped me buy with peace of mind.

Kings Cross did an excellent job with my vehicle! I will be using them again for future service on my Range Rover.

The quality of the repairs that Kings Cross have made to my vehicle have always been amazing! I have consistently received outstanding customer service from Michael and his crew. I am a life long customer, thank you for always going above and beyond to take care of your customers!

Fast and high qualityGot me in next day for emergency repair

These guys are awesome I would highly recommend this shop. Mike helped me out with no implied intention of getting my service he just wanted to help me. Although he will be getting my business

Great shop for all your Land Rover repair needs. Staff is very knowledgeable.

Exceptional customer service!

Wouldnt take my Mini anywhere else. Theyve done great work with my car, and have always kept me up to date with how repairs are going.

One of the only places in Oregon I trust to bring my vehicles. Fair rates for high quality work.

We had a great experience here! Very laid back, yet professional. They constantly kept me in the loop as far as how the process was going on my car. Extremely fair prices and kick ass customer service. Would recommend 100%.

These guys truly care about their customers and the vehicles they work on.

After taking my vehicle to the dealership and overpaying for service, I found Kings Cross through a friend that owned a Land Rover. I could not be more pleased with their work and how fast they get the job finished. They are very honest and I will continue to take my vehicle. While at the busy dealership they can take 3 days to get my vehicle done, at Kings Cross I can get my vehicle the same day.

I can highly recommend Kings Cross Automotive, and Michael Raia, to service your vehicles. Michael has serviced and repaired my vehicle for quite some time. Michael is responsive, dependable, accurate in his assessments, and friendly. Their prices are very reasonable. These are all attributes that are important to me for someone who works on my cars. I highly recommend Kings Cross Automotive for all of your automotive needs.

My name is Nick W. and I live outside the Chicago area. I was purchasing a 2013 Range Rover Sport Autobiography out of Portland, and buying a car across country can be scarey. The best money I have ever spent was to have it inspected at King Cross Automotive. Not only did I get a detailed report and a great personal conversation with Michael, they were able to identify two problems that dealership corrected under warranty before transport !I am completely happy and satisfied with my vehicle, everything Michael told me was dead on ! I only wish they were closer so I could use them on a regular basis. Great Company !!!!!

I love Kings Cross. It is a family run business and the owners are very personable and kind. They have a lot of knowledge on all types of vehicles. Theyve been very flexible with my busy schedule and are fast at what they do. I highly recommend this place.

Michael is a real find for Jaguar owners. The best part is talking directly to the mechanic that is doing the work. I had major transmission problems and he did a great job solving them. The transmission is better than manufactured. He also checked the car for any other problems and then showed me the problem for myself. I would recommend Michael highly. I hope his business grows and he is around for a long time. Vancouver is really fortunate to have him in business here. I intend to turn all my car service over to him.

Excellent service shop for minis

These guys do mostly foreign (British) autos. Experts on the Mini Coopers. Have had my car to them twice and completely satisfied. Honest, fast and reliable.

Ive taken my cars to many shops around town and had okay service. This place has excellent service! The mechanics are very personable, knowledgeable and explain in detail how your car is doing and what needs to be done. It seems like most places these days just get you in and out. At Kings Cross they take the extra time and go the extra mile. All of our family cars will go there from now!

Been using for a few years now-their customer service is top notch.

Rover owners in the Portland Metro area have historically only had two non-dealer shops to choose from. The dealer is too costly and after the change of ownership at the best non-dealer there hasnt really been a good option available. Ive been to almost every Land Rover shop in the area and havent been wowd.My wife has been hounding me to take my Disco into Kings Cross since her Discos repair there a few months ago; as a car guy Ive been hesitant. While I can rebuild my Jimmy from the ground up I dont have the skill set to do more than minor repairs on my rover, and finding a new, trustworthy shop to service my Disco has been frustrating.I should have just listened to my wife.Mike is exceptionally knowledgeable, friendly and was kind enough to run me to my office when I dropped off my truck for a heater service. Quick too: my truck was ready for pick-up only a few hours later. Mike truly understands the difference between a quick buck repair and building a customer relationship.From today forward neither of our rovers are going anywhere else for repairs or service.Those that know me know that I dont endorse or put my name behind anything lightly, and I fully endorse Kings Cross. If you have a Land Rover [or Jaguar] you wont find a better shop or customer service.

Mike has extensive mechanical experience. He diagnosed the problem with our Discovery II quickly and accurately, and was able to get it into the shop promptly. Hes here to help you, not rip you off like the Land Rover shops in Portland. I feel that I can trust him and will certainly come back, though I really do hope the car (its not a truck; if it was a truck I could haul 2x4s in it) quits breaking down one of these days and I wont have to...

As a single, professional woman, it is important to me to have a mechanic who has integrity and is trustworthy. I am fortunate to have Michael Raia at Kings Cross Automotive as my mechanic. Whether it is maintenance work or a large repair job, Michael has been great to work with and his rates are reasonable. I have always been satisfied whether it is an oil change, new brakes, or a timing belt. Stop by the shop, or give Kings Cross Automotive a call, you will be glad you did!

Let me just start by saying I have never before received such amazing customer service especially in the car care industry, I came in to have my 05 Jaguar inspected and serviced. Mike was very friendly, really just straight to the point and honest. Mike answered all my questions and then some; he even saved me money on my wiper blades :) My thirty minute drive was worth it just for the customer service. I definitely will continue with Kings Cross Automotive.

Amazing place! They know their Rovers, and can fix/maintain them in the best way possible! Its hard to find an honest shop that doesnt over charge, but Kings Cross is it! I wont take my Rover anywhere else- not even to the dealer!

Glad I brought my Rover here. Mike is very honest and knowledgeable! I won’t take my Rover elsewhere! Thanks, Kings Cross!

Best in Land Rover repair

The guys at kings cross have taken the best care of us and our 2006 Audi. We have had nothing but issues with this possessed car. They have helped us through the difficult process of exercising the demons from this poor car.

Professional Mechanic,every time friendly and helpful,They gave me the best price for my repair, did it perfect and in time,if u want excellent customer service and people that really care I would highly recommend King Cross Automotive!

Honest and knowledgable, the only place Id trust with a European car or finicky British SUV. A top notch business for sure.

Mike is the very best at what he does. Had a new clutch put in my Mini Cooper and the service was excellent. Very happy. Would recommend Kings Cross Automotive to anyone needing quality repairs.

Ive brought any issues Ive had with my Evoque to these guys and they have taken care of everything with great customer service. Highly recommend this place!

Great experience here. Mike knows his cars and is very helpful. This is going to be where I take my car, from now onwards.

The new staff does an amazing fast job getting ur rig squared away.

They took advantage of my teenager. He had a clutch replaced and when they did it they cut the exhaust sensor wire. They did a repair to the wire but did not tell us. A day the cheesy repair came lose and his sensor came on. My teenager went down to them and they wanted 75 dollars to diagnose. At the time we didnt know they did the inferior repair so we tried to see where this sensor was and to or disbelief they had cut the wire and one of the patched wires had come lose. Pretty disappointed . They did admit they did try to get over on us and did an proper repair but only after some unkind words.

Mike, was wonderful to work with. Really feel that they are trying to find and fix the problem economically and reasonably. Will always take my business to them.

Great service good prices

We were on a cross country road trip when a part failed on our Jaguar in Portland. They fixed it same day and charged half what the dealership planned to charge. This place is good karma and I wish them all the best - they really saved us big time. We would have had to change plans in a drastic way when the car broke down on the road trip.

Great Experience. Fairly Priced and easy to work with. Was able to work directly with Michael and get a comprehensive review of what my vehicle needed.

The entire staff and their clients were a joy.....

Good local mechanic shop.

Ive known Mike Raia--the owner of Kings Cross--for at least 25 years. He recently conducting a pre-inspection on a car in Portland, provided timely, specific and practical considerations, and wasted none of my time during his report. Im grateful for his insights and wisdom... and even though he could have sold me on any number of maintenance items as part of his recommendation, he never once upsold me.

Locally owned and professionally managed. We can really tell that the owner cares about his customers. We only get our car serviced there when in town.

Michael spent time before he started making sure I understood what needed to be done, and then after he was finished, spent time answering my questions. The waiting room was comfortable, and I got work done using the free wi-fi as the job was completed. Ill be back!

Mike Raia and the crew at Kings Cross are superb. There is no one else I would trust with our Jaguar XF. Ive been meaning to write this review for awhile now, and after yet another top notch experience this week at Kings Cross...its time to list a few reasons why I cant say enough great things about this place :1. Mike is an excellent mechanic, he really knows his stuff. He genuinely cares about your car and also your safety. He is trustworthy and will take the time to explain the diagnosis, and solve any complicated problem at a fair price. His sense of humor and willingness to work around hectic schedules make the stress of car repair much more agreeable.2. Hands down the best customer service. The waiting room is so comfortable you will forget youre at an automotive repair shop. Help yourself to a cup of Keurig coffee (a plus for me), complimentary wifi, tv and comfy couches. During a recent stretch of electrical system repairs on my Jag...when I was there about once a week for a month, Mike joked around that the waiting room was my spare office and they should get me a coffee mug with my name on it. This friendly service takes the stress out of car repair.3. This family run business is a joy. Mike, Katie and the whole crew are simply the best. I have no doubt that this business will continue to grow successfully for generations.

Id give less if I could. So your first mistake if youre reading this, was buying that land rover in the first place. Unless youre extremely wealthy and could care less about money. I wouldnt go here unless youre needing an oil change. The price is fair for that.So here it isI came to Mike after purchasing a range rover sport. He did the pre purchase inspection, 90k mile service Yada Yada. So I find a constant squeeling noise while driving and take it to Mike. He comes on a test ride with me. Tells me I need to replace the rear rotors and the sound will go away. He said there is no safety issue with the condition, just sanity from the noise. So eventually, few weeks later, I am fed up with the noise and take the rrs to Mike. $500 later (450 before tax), I get my car back, NOISE IS STILL THERE. So he tells me to bring it back so he can look at it again. This time I go on the test ride with his technician and him, and they tell me the noise is now coming from the front rotors. Hmm, sounds exactly the same. I asked Mike, face to face, as I was in his waiting room with my 5 month old daughter if hes sure it will fix the problem. He assured me it would. They do the repair, tell me the noise is gone. I literally get out of their driveway and the exact same noise is there. Now at this point the frustration levels are extremely high for me. Spent 6 hours in his shop this day waiting, when I was expecting a 2 hour repair, Im now almost $1000 in the hole and NOTHING had changed. So he says hell reach out to land rover and try to figure out what is causing the sound. Calls me days later to tell me it must be the shoes. OK. $400 more! Are you kidding me? Youre supposed to be professional, and youve made mistakes twice in a row costing me $1000 for no reason what so ever and you want me to pay you more money? No refund. No partial refund. No sincere apology. Just plain robbery if you ask me. I will never return to him nor will I ever suggest anyone else go to him. Professional con artists really. Sucks because he seems to be a genuinely nice person but this is not how you conduct business. Pay the little extra and go to Land Rover. Save on taxes and have the assurance of professionals who back their work.

After horible service at Jaguar dealership in Portland i was very happy to find Mike so close here in Vancouver, i dont know about other cars but i advise all Jaguar owners to service their cars here!! Finnally found the right guy who will take care about my XF!

Great service, easy to find! We will definitely be bringing our cars back to Kings Cross

Competent, friendly service at reasonable rates. Our extended family has three RRs and we are all joining the Kings Cross crowd.