user
Tucson Computer
1016 W St Marys Rd, Tucson, AZ 85745, United States
Appearance

Comments
As
Review №1

So at first we went to geek squad at Best Buy and they couldn’t see us until a few days out and an automatic $100 fee once they schedule to see you. My husband and I decided to see someone local and came across Tucson Computer. Spoke with the manager and saw us within that hour. Raul fixed my sons charging port and kept us in the loop the entire process. It’s was easy, honest, informative, and price was very reasonable compared to the big business brand we originally went to. Highly recommend

ra
Review №2

The customer service is excellent. Every time I called Raul was very quick in responding to my calls. Also i didnt have to be waiting to have my computer fixed. The day he said it was going to be ready it was. Very happy with my experience with Tucson Computer. I will definitely use them again.

Ma
Review №3

I had a good experience with Tucson Computer! Despite an issue on the part of a separate vendor, Raul worked with me to get my phone screen replaced and back to me as soon as possible. I really appreciated the consistent communication and transparency throughout the process. Thanks Raul!

Ma
Review №4

I am very satisfied with the repair work done on my tablet! Honesty, reasonable price, great and fast service! I highly recommend this place to everyone! Thank you so much Raul!

Ka
Review №5

Awesome place! My computer works perfectly now. I called during a holiday and they got back to me immediately which was uplifting. I felt like the price was good too. I’d highly recommend a local place like this instead of Best Buy or someplace online.

Sh
Review №6

If you are in need of computer repairs, look no further than Tucson Computer. THEY ARE THE BEST! I called Tucson Computer at 9:05 a.m. (they opened at 9:00). I spoke with Jim who routed my matter through to Raul. I received a call back in less than a minute. I explained the issue to Raul (possible failed hard drive). Raul told me the likely diagnosis and what I could expect. He was professional, knowledgeable and thorough in his explanation and clearly an expert in the field. I had my computer in Rauls care by 9:45 a.m. and my computer was completely fixed and up and running by 4:30 p.m. the same day. Costs were exceptionally reasonable. Raul was terrific and I am so pleased with the work Raul performed.

Ma
Review №7

I recently brought in my laptop which had experienced the dreaded blue screen due to a major hard drive fail. My biggest priority was to try to salvage any data that I had not saved to other locations, of which there was quite a large list.Raul was very responsive. Every step of the way he shared with me the status. At one point, he was very honest with me that the documents folder had been corrupted and that it even the name of it had changed. He asked for names of documents I was looking for and at first it appeared we would not be able to get those back.He let me know the plans moving forward, and that there was a good chance I would not get back the data. I was already impressed with his level of service, even though it was possible I would not recover the data.Imagine my surprise on Monday of this week when he was able to recover ALL of my missing data from the old laptop and transferred it to a 1T external drive.I would recommend this service to anyone, and trust that they would have your best interest at heart.

Ga
Review №8

I wish there were 10 stars to check. Raul is one of the kindest, honest and knowledgeable computer techs I have worked with. Raul kept in touch with me via text throughout the process. Raul researched where to purchase, called the buyer with his questions before I purchased. Once received the screen, Raul came directly to my home office on a Saturday to replace it. He also fixed two other issues I had with another laptop and printer, which the best buy geek squad could not be fixed. Other places that wanted me to bring in my computer for at least a week could not because I need to continue to work. FANTASTIC! Highly recommend.

Jo
Review №9

Overall Raul gave quality service, solved my computers issue and was communicative throughout the process. He was initially delayed in responding to my call for support but once he did was as prompt as possible in getting parts ordered and the computer serviced. He communicated an initial price estimate to me and then when it was outside of that range explained why and gave me a chance to decline service. I am glad that I chose to move ahead, since he did a thorough repair and my device is now working well.

Ro
Review №10

Great experience overall. Fast, efficient, good communication, and so accommodating for my business needs. Highly recommend !

Sy
Review №11

I let Raul know that I was a full-time student and needed to get my computer back asap and I was working in a budget. He worked with me to get my computer back the next day at a price I was comfortable with. Had a hard drive issue and now my computer runs greatly and he was able to clone everything onto the new computer.

Br
Review №12

I had an external hard drive (with my entire life on it) that began to fail unexpectedly (i.e., no physical damage or trauma to the unit). I took it to Raul hoping that he would be able to recover just SOME of the data from it. He was professional in every way imaginable— timely, communicative, and honest (both about the chances of recovering all of my data as well as the steps and the cost of each step that he was able to provide for getting off my data). In the end, he was able to recover all of my files and was surprisingly very quick about it. (These things can take weeks sometimes.)The best part about this experience, which I personally think is an upside for anyone looking for ANY tech work done, is that it was done right here in Tucson. Every other place that offers tech services of this type are middle men that ship your device(s) to someone else at a bigger company that does this kind of work on the side. Before finding Raul, someone actually quoted me $700 to $2,800 depending on how long it takes us. These people are scammers; Raul and Tucson Computer are the real deal.

Ru
Review №13

Positive experience. Very easy to work with. Great results.Thanks Raul. Definitely will use again.

Ma
Review №14

Raul was quick to fix all the problems w/ my computer in a timely manner. He was extremely helpful even days after returning my tower when I had questions or concerns. 5 Stars to Raul.

Va
Review №15

Immensely positive experience with Windows restore, re-installing devices and printers, and remote support. Highly recommended.

Je
Review №16

These guys were by far the lowest priced and professional cell phone repair techs in Tucson

A
Review №17

Got a virus on my laptop was really easy to bring it in, Raul was very helpful and responded quick to any questions I had. Definitely recommend

Ja
Review №18

Raul was efficient, professional. Appointment set up quickly. Printer/CPU issues resolved.

Do
Review №19

Very satisfied with Tucson Computer. Raul Morales was very helpful and professional.I will continue to use Tucson computer for my computer needs.

Ge
Review №20

Done very good job very knowgeble good profesional man good servicei am very happy with his work he is excellent man.Thank YouGeorge B Orozco

JE
Review №21

Thank you Tucson Computer and especially Raul for recovering deleted photos from a trip of a lifetime in the Maldives. We were just so upset on loosing those pictures. Thank you again so much for the recoveryJerry

Ci
Review №22

Excellent customer service. Raul was great! Super nice and very knowledgeable. Able to fix my problem and had me back up working, with all documents recovered, very quickly! Would absolutely use Tucson Computer in the future.

da
Review №23

I brought in my system because it had problems booting up so i suspected an old motherboard and a replacement was in order however, I wanted a second opinion as pc parts are extremely pricey atm (thank you scalpers) it took the technician two days to find out the issue with my system and failed to properly wire my computer back together as the power button/ reset button no longer work and the one system fan is also out i ak using an oldusing an old nzxt full tower for reference the technician was generous enough to provide an early 400$ quote for labor before even consulting me on price parts or if i would like to move forward i will handle my own pc repairs from now on instead of risking these technicians messing with my system and further damaging it

Bu
Review №24

I was very pleased with how quickly Raul solved our problem. This computer was fix and picked up in less than 24hrs. He knew how crucial we wanted this computer fixed. I highly recommend this company and it was very affordable.

An
Review №25

I inquired on a Monday about my labtop Dell XPS and the battery not holding a charge. Raul let me know upfront the costs and work involved and conducted the diagnosis same day. My battery was expanded and the part took approx a week which Raul let me use my labtop until then. He was very understanding of my needs. He even went above and beyond in fixing my computer. Now my Bluetooth is working, had numerous threats removed, and the battery replaced. Work is guaranteed for 90 days, what else can you ask for? These guys know what theyre doing and theyre local. I am glad the fix was quick and communication was there throughout the process. High level of customer service with dedicated staff.

St
Review №26

Outstanding customer service and priced very reasonable and very convenient. Raul was able to remote into my PC. He not only found and removed malware from my PC but also cleaned it up so that it ran like new again. Highly recommend!

Am
Review №27

Very professional. Great service for affordable prices. Would definitely use their services in the future.

Wi
Review №28

Traveling in our camper and staying in an rv park here. Hard drive started failing on my Dell Laptop. They fixed it quick and managed to clone most of the data including all my vacation pictures. Very happy with service.

Te
Review №29

My husband took his computer, GIGABYTE-BRIX PRO, to Tucson Computer and was amazed on how fast Raul found and fixed the issues. Service is five star quality, and I would highly recommend them. I know we will use them for future needs. Thanks, Great Job

Ka
Review №30

Looked on the website and found Raul. He was very knowelagable and fixed my cell phone in no time once the part arrived. I am very pleased with the service I received and would reccomend Raul to everyone.Katherine

Ja
Review №31

I would like to express my THANKS to Raul Morales, Tucson Computer LLC for providing his technical skills in my recent computer set-up and internet connection ...!!! He really knows his stuff!!! His patience and suggestions of easier ways for me to maneuver my computer needs are totally appreciated. He also set me straight with my I-Phone and then connected a DVD player and VCR to my television. Now if I can just learn to type on a different keyboard layout life will be good !!!Since becoming a member of the 75+ Age Group .... this move into the new technology age has at times been a brain overload for me..!! Its hard to believe that for many years I earned my living by using computers .... !! Thank-you to Tucson Computer LLC for providing In-Home Service during these CRAZY times. Its really great to have reliable local businesses ... !!!Jan Price

Je
Review №32

I have worked with Tucson Computer several times and always have a positive experience. They are patient with a customer who is not too sophisticated when it comes to computer knowledge. I highly recommend them for their service and professionalism.

Di
Review №33

I called Tucson.Computer for a home visit, the gentlemen that came over was very professional and helped with install security camera, my phone, and computer, very reliable and I will be using them again.

Ju
Review №34

I LOVE Tucson computer and their staff. They have helped me with a few projects and enrolled me in a program that allows them to do remote access to my computer so they can do clean up, virus removal and updates monthly. Its a great value! They are so responsive, always answer or call back the same day. The team is very friendly and kind, the techs explain the problem to me in a way that make sense!Thank you!

Re
Review №35

Brought in my phone and had the charge port and battery replaced, Raul was able to get the work done and now my phone works great again, thank you so much!

St
Review №36

I had some computer issues I needed to take of. The team at Tucson computer took care me and more. I am impressed with knowledge and customer service. Id highly recommend Tucson Computer they also fix cell phones, tablets. Thank you.

To
Review №37

I needed my desktop repaired as I was getting a system config error upon boot up and could not restore windows myself. I called Tucson Computer and they quoted me $150 for a windows reinstall and all my data saved assuming my hard drive was good. I took it in on Friday 11/15 and they called me promptly Monday morning 11/18 with the diagnosis, the hard drive was OK and they would proceed with the windows re-install and the data save. They said it would take a couple days and they would call me when its ready, price quoted still $150.Friday 11/22 comes along, I still had not received a call to come pick up the PC. I was hoping to have the desktop back for the weekend so I call them around 10am. They said windows is installed and they would just need to transfer my data should be ready by close of business at 5pm, they had a crazy week so it took a day longer than anticipated. I give them a call around 4pm they tell me its ready and to come pick it up!I arrive around 4:30pm and the employee plugs in the computer to show me its working and promptly rings me up and Im on my way (Final Price....$150!!). I would like to say I am highly satisfied with the whole experience, from start to finish. The price quoted originally before i brought my PC in NEVER changed, they made sure they tested everything on the computer prior to doing anything, answered every time I called them, and even had it ready for me before closing for the weekend.Excellent service all around, thanks again! Happily typing this from said PC.

Ba
Review №38

Raul Morales has been to our home several times. I find it refreshing that I can trust him. I dont doubt that for a minute. He is also good at teaching me stuff i didnt understand or know how to do. Thank God for your company. I will use your services again.

Lo
Review №39

The gentlemen at the company were very professional, knowledgeable, and took the time to help and explain the process of using the computer

Jo
Review №40

Fast and excellent service thank you for fixing my phone it works perfect

Co
Review №41

We were passing though Tucson in our RV and my wifes laptop died - hard drive fried! Raul worked with us to get the repairs done within the time frame we had available before leaving town including regular phone contact to keep us up to date on progress and to provide input where required. Our data was successfully recovered and reinstalled into the new hard drive, systems reinstalled and set up. Great job done and very much appreciated!

Ni
Review №42

We were having big problems with our laptop. My husband got scammed. He was panicking to find somebody to help. Then our friends recommended us to go to Tucson Computer. Raul explained that it will need time and a lot of work to fix it. He did amazing job and works so hard to help us to fix the problem. And installed a new protection for our other laptop too. And he willing to help and make his costumers happy and satisfied. We really appreciated it. And high recommend Tucson Computer

Te
Review №43

I would highly recommend Tucson.Computer. The service I received at a very difficult time has been amazing. He answered all my questions and worked hard to get everything fixed and ready to go as soon as possible. He is very knowledgeable. Then when I had additional trouble at home, he worked with me to solve it. Thank you Raul!

He
Review №44

Raul is beyond words Customer SERVICE extraordinaire!!! Bring your business to him ... undoubtedly.

Li
Review №45

After struggling with other computer repair shops in town, I had a great experience at Tucson Computer! Carefully went over everything and explained what and why thoroughly and professionally. My computer was done early and at the right price. I do online marketing for small businesses and I will definitely be recommending this local business to all of my clients!

Pa
Review №46

They work on computers and repair phones. They have done my monthly clean up on my systems for years. Never make me feel like a tech dummy.

Ca
Review №47

If you are looking for professional and personal service for your computer go to Continental Computers. They take all the time you need to trouble shoot any problems none too small and they are in constant touch. They are unique in personal service in this day and age of quick in and out they are worth your time and money all well spent.

So
Review №48

Raul and Michael, the techs from Continental Computer Services, have been to my house several times. Each time they have been on time or called if they were going to be a few minutes late. They have always been polite, patient, knowledgeable, neat in appearance, and very helpful. i would highly recommend the services from Continental Computer Services.

Ba
Review №49

I went to continental computer services to make sure that my computer was working properly and without viruses. It is located on St Marys near Grande Ave. The staff was great. They didnt find a virus but there were other things that needed taking care of. They were professional and had a lot of knowledge about technology. The cost of services was very reasonable and they and answered a lot of questions for me about my computer.I highly recommend them

Ha
Review №50

An honest outfit. Based on phone call with them I decided it was time to get a new laptop instead of getting the OLD laptop repaired. If I need computer services in the future I would use them.

Al
Review №51

Great customer service. They called me and explained all my options in fixing my laptop in depth. They truly care about their customers!

ja
Review №52

Awesome quality work ! used to be very inexpensive , now a bit pricy

Br
Review №53

I took my computer in because the screen was broken. It’s very expensive so I opted to replace the screen rather than get a new computer. They said they could fix it. When I picked up my computer the seal was missing and they said the touchscreen no longer worked. I use my computer daily so I just wanted it back. When I started using it I noticed the items were small, color was way off and numerous other problems. I took it back and they said they would adjust it. Now they say they cannot adjust it. My options are I can have it like it is, they will keep it until they find another screen (they told me they exhausted all their sources so they cannot get another) or I can have my money and my computer back without the screen.I now have a 4k screen that is not 4k, no touchscreen, color that is obviously wrong and size of apps and fonts that are not correct. They might be able to fix the easy stuff but don’t let them do something that could be complicated. Raul is ok to deal with but if you need to deal with the owner, Eric, he is very unreasonable.

Da
Review №54

Great work. Fixed my Windows 10 Death Blue Screen. Pute running great.

f
Review №55

The key board on my not so new HP had several keys that would not stay on Raul told he would try to find one he called to say he found one and would test it before installing Looks great works great and the cost was reasonable very pleased . Thank you again for taking the time to treat it as important even though it was not a great money maker I would recommend them

Sc
Review №56

Very skilled and courteous staff. Reasonable prices. My new go to computer specialists.

Jo
Review №57

I came to photograph the new mural on the building. Love it

Mi
Review №58

Continental Computer is THE BEST. I am completely computer illiterate. Over the past 4 plus years I have been using Continental, they have saved my back side so many times. I am an attorney, a sole practitioner, and never learned computer skills. I have been on the phone with Continental so many times over the years, sometimes in tears, because of computer glitches. Continental has always come through. The staff at Continental is fabulous. They are highly competent, kind, prompt, and have wonderful people skills. They never make me feel like a computer idiot, even though I am. I give Continental Computer my highest recommendation. I would refer them to my family, friends and colleagues. Thank you Continental, for making my work life so much easier!

ar
Review №59

I have used them for a few of my devices. I regularly refer my clients to them because I trust the work they do and they have very fair pricing. I recommend the membership! They are local and will usually come to you if you cant get to them.

Je
Review №60

Highly recommend Tucson Computer for all your computer needs. They answered all my questions and repaired my computer in a timely manner .. reasonably price as well !

Ma
Review №61

I had a problem with my Dells off/on switch. He resolved the problem in one day with a fix that did not involve ordering an expensive new mother- board frame. Very pleased with the service!

Ka
Review №62

Continental Computer Services keeps my business in business! Great computer support!Top notch computer experts that dont try to overwhelm me with geek talk. Love their Fixd-IT remote service that gets me going again whenever something goes wrong - this is my go to computer shop.

Ly
Review №63

I wholeheartedly recommend Continental Computer Services to anyone seeking a professional and very capable firm to monitor their computer. Today my computer was hacked with ransomware and locked up. I called CCS they immediately went to work cleaning my PC and in less than an hour the work was done and my PC was restored to normal. Their fees are very reasonable, their service is quick and accurate and the monthly clean-up they provide keeps my PC running smoothly and safely. Again, I strongly recommend this company.

Jo
Review №64

I recommend Tucson Computer to my friends because of the good service I have received. They have remote access that can fix many problems without time and travel to the shop.

Er
Review №65

Close to the freeway. Friendly, educated, helpful staff. Fair prices.

Ne
Review №66

These folks are superlative ! They really care about their customers and are honest and reasonable ! I had taken my sons old HP laptop to another, different well known computer repair service in tucson and they claimed it needed extensive repairs - like a new mother board , etc hundreds of $ for the repair ! what a rip off ! then i took it into Continental Computer Services and they found it just had corrupted software ! no mechanical , hardware issues ! $90 total charge and it has worked flawlessly ever since ! cant recommend them enough ! youre paying for expertise here not a high rent district storefront ! give these folks a shot you will be happy ! neil

ro
Review №67

Ive been with Continental for about 3 yrs. Initially went there to have a problem solved. Since then Ive had a monthly service contract. They have always been prompt, efficient, and approachable and patient in their explanations. I trust them.

Ni
Review №68

Super nice and informative employees. The prices are better than other repair shops in town.

Ma
Review №69

A FEW YEARS AGO MY LAP TOP WAS HACKED AND IT TOOK IT TO CCS AND THEY GOT ME BACK LINE, SINCE THEN I HAVE CCS CHECK MY COMPUTER EACH MONTH JUST IN CASE THERE IS ANY PROBLEMS. IT MAKES ME FEEL SAFE JUST KNOWING THAT CCS IS THERE TO FIX ANY PROBLEMS THAT MIGHT HAPPEN.

Jo
Review №70

I always can depend on Continental Computer Services for all my computer IT needs. Over the past couple of years I have experience some of the best IT services from CCS. Services have included updated malware detection and protection as well as a variety of my hardware and software issues.John Breen

la
Review №71

Excellent prompt service! We have used CCS several times in the past and it is refreshing to use a local business. Erik Johnson and his staff are experienced with Linux which is unusual and they have been able to solve all of our computer issues with ease and at a reasonable price. Highly recommend CCS for any computer need you may have. We have used him at the Law Office of John J. Standifer Jr., for personal business on my lap top and for Arizona Fiduciary Services both remotely and in house.

Na
Review №72

I went there with one issue (laptop was not starting) and came back with two. Keyboard was not responding, bios battery was detached from motherboard.

Ju
Review №73

Ive always have success when working with them!

Ll
Review №74

I dont know a lot about computers - but the guys at Continental Computer Services do and it is great to just be able to rely on them to get rid of viruses, fix problems that crop up or even just give my computer a good cleaning. Thanks, CCS!

Ro
Review №75

I cant say enough about the stellar service provided by Continental Computer....In a world of electronic invasions, hacking and identity theft, its more than comforting to know Continental Staff, especially Rena and Cassandra, are there to trouble shoot efficiently and always with an online smile....and for simpler computer trouble shooting, they walk you through ALL with ease....

D.
Review №76

No clear communication. Huge assumptions made. If you need more than virus removals, seek other services. Will not use again.

Wi
Review №77

Awesome helpful staff!!!

Ja
Review №78

They fixed my computer

Do
Review №79

He always takes care of my problems with my PC or my laptop or my wifes laptop.When I call him on the phone he takes care of most problems right over the phone.Far as I am concerned he does a very good job.From Donald BlankenbakerFor tucson Computer

Information
11 Photos
79 Comments
4.8 Rating
  • Address:1016 W St Marys Rd, Tucson, AZ 85745, United States
  • Site:https://tucson.computer/
  • Phone:+1 520-405-9568
Categories
  • Computer consultant
  • Computer repair service
  • Website designer
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–5pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:8am–5pm
Similar organizations