Sept.1, 2021...I was at the store between 1 & 1:30, 2 people were already there & a few people came in after me, I really had no idea what I was doing (returning 2 Amazon orders). The gentleman that waited on me (he was the only one working) showed me how to do the first return & waited on other customers while I did the second one, when I was finished there was only one person left that needed help, so my visit was a pleasant experience. Thank-u for.making my day easier !!! 😉😉

4 stops before I got to the UPS store. 4 frustrating experiences. And then the kind staff at the UPS helped me find what I needed. Were patient and.efficient. They changed my whole frustrated attitude around. They could train customer service reps. They were that phenomenal

Lindsey is great employee! I walked in, she greeted me immediately and was very polite! This UPS store is clean and it makes your day even better with polite people! Please, UPS, dont let this employee go! ❤

I had an important package that needed to be delivered by a certain day. The representative told me that no signature was required unless I paid for the signature service. I was on the phone with the recipient while I was in the store, verifying that it was ok to deliver without a signature. He was standing right there.The rep failed to tell me that the $1000 insurance would automatically require a signature and my package did not get delivered on time. Then he argued with me as if this was my own fault. He couldnt even tell me which day they would be out to deliver it again.I asked why he couldnt give me any information and his response was we arent UPS. I called the UPS store, I have a UPS tracking number! He claims he was the owner. I asked him What the heck? and he accused me of swearing at him. Infuriating. Last time I ever use UPS.

This location has very poor customer service. I went there last week about I am having problem with my info notice. They did not believed me until they called they customer service via phone. Also, if you call this location via phone you will be on hold for at least half an hour after they get your call, you will feel disrespectful. If you are going to pick up your packages they will deal by a hurtful of their way of talking with you!! DO NOT go there! ZERO star

Store was closed early for some reason...there was a fat lady behind the counter..i simply knocked on the door to try to ask where i could take my package..she kept purposely ignoring me until she BLEW UP and screamed at the top of her lungs for me to go away. I had driven all the way across town and i was there before 7pm

The store was very clean and organized. The two ladies working the counter were very pleasant even when it got busy, both were knowledgeable and helping several customers at once. Good Job !

Very convenient. Fast in and out on a Saturday morning.

There was a little line to get in just because the store is so small but it went quick. The girl that helped me was quick and had a great attitude despite how busy and hectic it seemed. I dont write too many reviews but felt like this needed to be shared because I was really impressed.

(I made my visit on the 21st of December 2020)So, I went here to ship an amazon trade in.I was instructed by Amazon to print a shipping label, but my printer wasnt working, so I had to print it there.I had some trouble figuring out how to print the label on their printer, so the lady that worked there came over to help, and let me tell you, she is the best employee for the job. She was patient and helpful, and on top of that, it was almost closing time.

Quick, friendly, and efficient. Employees were very patient snf helpful. Also line the social distancing protocols that were being upheld.

After reading some of the bad reviews I was tempted not to go to this location. I had a package to send, on a Sunday. This location is open Sundays, so I went. I was greeted in a friendly manner, took my prepaid package and printed a receipt. No problem! Unfortunately, it all depends on who is working in these circumstances.

Always call before going because the posted hours dont seem to matter. They may or may not be open. Its happened to me twice. On a positive note, the notary has beautiful handwriting. Very impressive.

Very helpful, informative, friendly, respectful and responsible.I went there several times and didnt have even one negative experience, each time they take care of the job very professionally.

I rushed to get there b4 7 I arrived 5 mins b4 and they were already locked up! I work in Toledo and live in Monroe so I dont have a ton of options for the day of where to choose! I was trying to get a care package sent to my son in college for Halloween! Thanks for nothing! 7 on the nose and the store is locked up and dark!

Always friendly and helpful.

I have done returns at the Executive Parkway location five times, and customer service is always friendly they usually get me in and out in five minutes which is great. On my second visit there they had a bit of a line and was quite busy my wait time was 10 minutes which was also great, I was expecting to be in there at least fifteen minutes. EPW is now the only drop off/shipping location I will now use.

Dont go! They are not masking! If they are carriers of covid they can give it to you! Masks are part of the UPS store uniform and there is no exemption from wearing one.

Excellent. In the middle of the holiday rush over the past two weeks I’ve shipped three different times. Each time they were very helpful and efficient. Yes, their was a line but they helped each customer in a timely manner.

It was Saturday afternoon about 4 pm. My normal store on Mccord was closed so I headed to Executive pkwy. The line was long, but Grant treated each customer exceptionally like they were the only one there. He was courteous, thorough and polite. The only negative is that he could have used some help, but that isnt a reflection of him or the excellent service. Thanks so much.

UPDATE: I called on 1/10/2019 to ask if there was any way I could get confirmation the package was delivered, even if I couldnt get the tracking number. The lady I spoke with on the phone was able to take my phone number and could tell me it shipped and delivered. For that Im putting this at 3 stars. Wish the first lady I spoke to couldve done this. It is worth noting though that this is a franchise location so if you do use it to ship anything MAKE SURE YOU GET YOUR RECEIPT AND TRACKING. If you do not, UPS Corporate is zero help at all and directs you back to the store.ORIGINAL: I came here on 12/27/2018 around lunch time to deliver a package. I had an address to ship it to and needed to get a label printed and then the package sent. She didnt provide me any tracking number or receipt, anything to confirm I shipped it. About a week later I call to ask if I can get the tracking info - offer to give the date it shipped and the shipped to address. The lady answering (sounded like the same lady?) told me there was nothing she could do without the tracking number.Wouldve been nice if I got that in the first place. Now I have to go hassle UPS corporate to see if they can straighten this out.

Under staffed, pack a lunch if you go here. They never answer the phone, but have you leave a call back number, which would be fine if they actually called you back. Go to the UPS store in Sylvania-MUCH BETTER SERVICE

Refuse to scan upc from Amazon or eBay for returns.Its a digital UPC code. With numbers.Forcing people to log into UPS store computer and leave log in information on their PC.Then charging $1. Per label.Its weird how now they stop scanning digital UPC codes during COVID. thanks.I called Amazon and eBay. They made my returns pick from ups at my home. .I guess I dont understand why the switch to something that adds more time in the store than necessary.Maybe hook up a wireless printer for people to print to. If your gonna be greedy. At least do it without compromising or personal information

I went into the UPS Store (#5460) 08/10/17 It felt like, I had known (Heather) for years... I walked in and she had the most pleasant Greeting and Wonderful attitude.I didnt know if, UPS would be cheaper than USPS. So I asked her to weigh the item and to my Surprise UPS was cheaper and as (Heather) was asking for information, of where the Location was, where I was sending the package. She held a nice conversation with me, and telling me Thank You for using UPS and smiling, by the fact I was shocked at the price. And would get to Columbus in one day...Heather showed outstanding Customer ServiceAnd on another visit, to the UPS store.I went into the UPS Store (#5460) 08/15/17  (Reggie) immediately Greeted me with a Wonderful Attitude, and I immediately said, hello, please let me know the Weight, of this package (FedEx) wanted $44.Reggie said, it is not going to be near that much! And a Customer, that was in the store, started laughing and said No Way I said Ive paid $44 before. Reggie said it is $13.48 and will take one day, to get to Columbus, Ohio! I was like what? No way! $13.48?Reggie had the coolest Attitude.Also, if you call and no one picks up. It could be like any other small store front, only one person working, doing multiple things at one time. It doesnt always mean, that that Employee just doesnt want to answer.

After waiting for 45 minutes, I paid $10 to have an important and time sensitive form notarized. A week later, my paperwork was sent back and nullified because the notary didnt even SIGN the sheet. I was only in town for a short time. Frankly, they stole my $10. Now, I am not in town and cant go to the location in person. No one ever answers the phone. I am supremely frustrated with my experience.

Never pickup phone. Printed the wrong label and gave me a wrong tracking number

Set up online for a notary service on Sat only to be told when I arrived that they dont offer those services on Sat and no one would be in until Monday. Why offer the online option if you dont offer the services?? I ran around getting everything in order on my end that morning to make it to the appointment on time, only to be told I cant do it. Irritated as hell right now.

I will never deal with UPS anymore. FedEx is way way way more better

DO NOT TRUST THEM. THEY HAVE NO ANSWERS. RUDE. NOT POLITE. RUSH YOU LIKE YOU ARE THE PROBLEM. I WILL NEVER GO BACK TO THIS LOCATION.

Very unhelpful, (update) regardless of being busy or not customer service should be top notch yes had trouble getting into my email to print label, the store should have a way for customers to forward the label to be printed so review stands very unhelpful that’s why you have a 2.9 rating!

I was trying to print off a label and it wasn’t working. I was told it was working fine all morning when I asked for help. Then I waited for help so long a customer got out of line to help me. Sadly we weren’t able to figure it out. Sat there a while longer waiting for help, when i finally just blurted out (because i was being ignored) if there was another way I was told there was no IT in the building. Trash customer service. 👎

The staff was great. Delivery of the packages I sent was awful. Boxes markedFragile were damaged and one box was not delivered. I will never use UPS again--next time USPS.

I wish I had checked the reviews before I spent money here. I shipped a package to the UK and when I got home I realized that the lady at the counter put the value of my package at $875 when I told her that the value was $25. I had to call more than once to get someone to look into it and when they called back I was only told that customs would recognize it as a mistake. Only that wasnt my question. I wanted to make sure I wasnt overcharged for shipping. 3 weeks later, multiple phone calls (left detailed messages with my contact and tracking info because they NEVER answer the phone) and I still havent heard a word back. I wouldnt spend another red cent at this place.

Dave was a disgusting barbaric brat! Shoving my boxes around out of frustration.

The young lady who is always there whenever I have a package to drop off (I forgot her name) is always warm and eager to assist. Typically in and out (with my drop off receipt) in under 60 seconds (no exaggeration). Wish all retailers provided this level of service.

This is THE WORST UPS store. They are EXTREMELY LAZY AND UNPROFESSIONAL. Go to a different location. This place is TERRIBLE.

I went to pick up my package was which was dropped off on September 9. The associate told me that they hold the packages for one week,. mind you it hasn’t even been a week yet and they sent my package back. If they hold the packages for one week my package should’ve been there until September 16 I went September 15 to pick up my package and they had already sent it back! The only thing they could say to me was, oh sorry.

Wish I could give a 0 star. Rude and tried to charge me to pick up a package that when I ordered, stated nothing about a charge from UPS. Stated that if I didn’t pay for it that they would “probably throw it away”.

This place is completely horrid!!!!! They give you the run around and have not your package that you have been waiting for as the UPS driver only tries to deliver once. I have been there twice to get my package and still not there... after one... is all I keep hearing...Its time to call Corporate Headquarters. the one star is there because you have to have a star to post anything.

I dont understand the bad reviews here. Have been in many times (~30) and always helped by good people. They dont waste time, so maybe some people see that as rude?

Had hard time getting package .lindsey brought it to house .she was awesome .they need to make her a manager she’s great.god bless her. Thank you. Tim

Why bother having a phone if no one bothers to answer. What a joke. Wont use their services ever again.

All day long Ive been trying to get a package thats time sensitive. They say theyre open til 7 but at 4 pm theyre not answering the phone. Next time I believe Ill go with FedEx.

Very quick service.

Rude staff. I had a pre-labeled package, people are standing behind the counter but no one can acknowledge you so you might just quickly ask for a simple yes or no if you can just set it on the counter instead of wait 10 minutes while they service someone else whose package isnt ready. Seems like youd want people who just need a quick drop off to be able to get in and get out but apparently they enjoy making you wait for no reason. My package was dropped off yesterday at 5 and still hasnt been scanned in. Im pretty sure it is the store manager who acted this way so i can only imagine how the staff is trained. The one on Central has much better customer service and acknowledge you when you walk in the door, not continue stacking packages that they dont scan in until 24 hours later, if that. Im still waiting. Thanks UPS.

I don’t know if they’re lazy or lousy but I would NEVER come back here! Do not step foot in this store unless you need a reason to release some anger. Otherwise, take your money elsewhere.

When dropping off a prepaid/labeled package always make sure you get a receipt w/tracking. The worker said just put the package here because she was busy and I didnt wait for a receipt. It was never returned to the addressee and I lost the $50 refund for merchandise returned.

This past friday I was able to use their computer to access my email, print out a document, sign it then get it faxed over to where it needed to go, all in a matter of minutes!!! Great prices, wonderful friendly service, very knowledgeable staff - Will DEF. Be doing more business here!!!

DO NOT GO HERE, SERVICE SUCKS! If I could give this store 0 stars, I would. We submitted a print order online that included 2 documents - 4 pages of text, to be printed double sided B&W, 3 pages of pictures, to be printed single sided color. Promised: Friday 2:49 pm. Tried to pick up within the hour after that. Told its not ready. My husband stopped by 3 hours later - got the color prints, was told there was nothing else. Mind you, he had the order number! After discussion where they insisted there was nothing else, he left. A day later, we received a phone call that the text order was done - it had gone to their spam. Seriously?! It was a single order... We had already printed some at home as it needed to go into mail. When I asked for partial refund, store told me I had to take it up with the online system as it wasnt their fault. Going home, I found my B&W double sided document printed single sided, color, and on heavier weight paper, so in addition to all the hassle, well now pay more for mailing.

It’s saturday feb 10th I have been sitting out front since 9am it is now 10 no one is here no one answers the phone. Now I am hosed I drove here to ship products back home before my flight. Now I will have to pay a boat load to put under the plane. No sign on door nothing. There are 5 other people here waiting.

Quick and simple package drop-off. Granted I already had shipping label on the package...

They should prepare themselves for when I come in tomorrow. So freaking pissed! Dont go to this location. Just dont.

I wish that I could give this place 0 Stars. They charge me $23.00 for a box when I shipped a guitar. I did not stick around to watch them pack it. It turns out that they charge me for a used box and did not put any paper to take up the empty space. I will never ever use this store again. Horrible service and a complete rip-off.

Sign and web says they are open until 7pm. Got there at 630pm and they were closed.

Always courteous

Very rude young man that was working the counter.

So convenient, fast, and easy.

Super quick and helpful 1/31/17 18:00

This location was okay when sending amazon packages. decent service.

Don’t go there for unprofessional service & stuff you will hate yourself.

Says online and on their window that they have notary service...no notary available.

I would like to apologize for asking for help shipping my package . I guess asking them to ship a package is extremely offensive . Considering there attitude toward people .

Called three times yesterday. On the third unanswered call I left a message. It took them over 24 hours to return my call.

Great store with friendly staff

Website says open.. they were closed.

Very nice friendly employees

Shipping and more. They also do copies and most but not all employees are helpful

I guess they only have 1 phone and one worker because they sure dont answer

Very helpful and nice !

Friendly staff! In and out in less than 5 minutes.

Fast friendly service

Very rude employee in the mornings...

Great Customer Service!