We have been doing business with Rose City for many years and I highly recommend them.. Through the years, Sam has created beautiful custom jewelry for me. I couldnt be more pleased with the quality and great value weve received. I love using friendly, honest Springfield small businesses.

Great place to get what you need, they check everything they take in so you know it works when you purchase. Family owned/ operated and friendly, Sam and his family are the best people. Always have a great selection on hand and Ive been satisfied with every purchase Ive made there. I highly recommend this place to everyone.

Oh man... Where to start!Location is so hidden and so scarce that half the criminals in Springfield probably dont know about it. And E. Washington St. to boot?!I didnt even let my wife stay in the car by herself.So Im actually looking to buy an acoustic guitar. Played 30 years but havent had one for about 6.I immediately notice ONE guitar - period! Its an acoustic - but small and from the 70s maybe (not a classic).I look around for redeeming qualities but sadly find none... Even the jewelry is very little to choose from and the building is already tiny so I would have it packed.Make sure you walk around back because the front entrance is there - facing railroad tracks.

Wow - always a friendly face, knowledgeable staff, great selection, fair prices. Sam understands that life doesn´t happen 9-5 weekdays only. Quick to respond, and if he doesn´t have it, he´ll either get it or tell you where you can find it.Best in town!

Ive been going to Rose City Fine Jewelry & Loan for many of years i do all my pawning there most of all it a friendly environment and they are honest with you on what you have and they give you the top dollar for what you have Every time I need to pawn anything thats where I will go

Sam not only is honest and sells quality items, but he also makes time for his customers after hrs. Tonight I needed to make a payment, I knew he was closed, but I contacted the store thru messenger and within just a few minutes he responded. He didnt tell me what time to meet him there, instead he asked what time was convenient for ME to come by. Wow!! And when I came in he didnt treat me as if I were imposing on his day and try to rush me out - he was his usual happy self and took time to not only take my pmt but also chat awhile. How many business people do you know who will meet you at their business after hrs at a time convenient for YOU?!? This is just one of the many reasons Ive done business with Sam and will continue to do business with him for years to come!!! Fantastic prices, quality products and exceptional service!!! Leann Stoll

What an honor you walk through the door at this business. Sam is a stand up guy. No joke a God send. I will never do any loan business with anyone else as long has he is in business. THE BEST OF TIMES.THE WORST OF TIMES. MAD RESPECT.

When I pass thru I always stop in and look around. Always very friendly and good pricing. Never used their loans but everything I have bought is always a good value. Thanks for the great deal on the ring last week. Just got home from vacation and my wife loved it.

Stopped in on my last trip north and bought some nice things for resale - very knowledgeable and dealer friendly! As Must Visit- Sweet Kitty Too!

Outstanding customer service. Staff is professional and very helpful. Fun place to browse and shop. Highly recommended!!!

Stop through the area a few weeks ago they gave me fantastic customer service would recommend to everyone Bought a Couple Items at great deals Next time I am in the area I will stop by again for sure

They are good and kind and they always answer my phone call and any question I need ask or know they done me me right I have a lot respect for them they are better than other pawnshop I been to they are great! I give them 100% A+

My experience with dealing with Rose City, has been that they are always fair & honest to deal with .I was very pleased with the work they did to sell a gold ring for me, and with the prices that they sold it for .Also I was able to purchase some really nice pocket knives at a fair price .You wont find a better place for customer service than from Sam & Jacob .

Great friendly great place to deal with and due business with

Had jewelry repair done. Went in on a Saturday morning and was told our item would be ready Thursday and they would give us a call. We called Thursday just before closing and the young man had no clue what we were even talking about. So, on Friday we called, but remembered they were closed for daughters wedding. Called again Monday and was told the item was still being repaired. Finally on Friday (1 week and 1 day past original day/date given for completion of repair) they called and said our item was ready. Upon pick up, we requested to get back the original broken clasp and was told we would have to pay $12, that they sold us the new clasp on discount and factored in the old clasp for this cost, and that when doing jewelry repair, no one ever gets the broken piece back. First of all, NEVER was it said that the new clasp was given to us at a discount (on hand price was cheaper than if they would have had to order a clasp, this was information given to us by the owner because we had a 2nd item that also needed repaired but they would have had to order the clasp), and NEVER was it said that they would keep the old clasp to cover discounted newer clasp. This old clasp belonged to us, and although not terribly valuable, it was gold, and it was ours, and if we would happen to have other broken pieces, we could sell the gold, if desired.Very poor customer service, very poor business practices. We will take our jewelry repair needs elsewhere in the future. We dont mind paying a few dollars more for better service from an honest business who values their customers, no matter how small or large their purchase may be.*****In regards to the below response from the business owner, my 71 year old mother was aggravated at the fact that she had already been lied to about the time frame for repair, and the lack of communication regarding the delay. She was beside herself just knowing they had lost her jewelry because they hadnt called, and when we called to check on it, the young man was entirely incompetent. My Mother never stormed out of your dismal little store, she came to the car very frustrated and upset at you taking advantage of her. and as far as her cussing and pounding the counter, shes 71 and all of 150 pounds, was she really that tyrannical and scary?! And as far as the cost for the piece and repair, we did not set that price, YOU did, we simply came in and inquired about it, and NEVER tried to get that lowered because we felt that was reasonable. You as a business owner have failed to provide good customer service by NOT calling regarding any delays, by NOT having employees who are competent enough at their jobs to answer customers questions with more than an I have no clue response, and by NOT providing details about keeping our piece of gold to cover the discounted rate you say you gave us. What disturbs me even more is the fact that when my scary, 71 year old mother picked up her jewelry, of which she had paid in advance for the repair, you NEVER asked to see her receipt, and you NEVER asked to see her i.d.As a businessman, I would suggest you work on your customer service skills, and instead of being defensive and blaming the customer, you own up to your errs and admit your faults. you rely on customers to keep your local business flourishing (not just online) and customers come by word of mouth.........and right now, those words are not very positive!

I didnt have a problem with the customer service although i did experience that they do not act as if you are a customer or treat you with that kind of respect. But also i put my ps4 on pawn and when i went to get it out of pawn, they brought it to me and it was cold and wet! Water sitting on top of the ps4 from moisture in the storage room! If im paying for storage, why is it i have to worry about my electronics being damaged!

Their new hours are bull crap i work second and now cannot get my stuff back. I have called and left messages and they cant even return my phone call. LAME This is why everyone goes to MAXs. SAM YOU NEVER RETURNED ANY OF MY PHONE CALLS SO THERE ARE NO MESSAGES TO REVIEW!!! Why is it you have a 1.4 review?

Thats why you dont put your real name on here. So they can identify who you are and can deny anything. But I know what your talking about. Ive made 50 bucks from an item that I took there once and was offered 10 dollars for. Its called ebay, or Craigslist. Your already on the wrong track if you cant utilize a cell phone take a picture of the item and upload it to the internet. If you dont have the internet go to your public library. If you cant go there because of lack of vehicle, walk or take the bus there. If you really need the money you will do it and not harrass a business for trying to make money from peoples used things. I agree though some people arent always professional knowledgeable or kind. But thats life bub.

Was looking for a pawn shop in you town to do business with but Based on reviews here and your response to each I will not be doing business with your store now , the response that decided that was when you stated for a real review of our business see our Facebook page (where we can edit and control what you see ) lol so yes based on that I believe the customers over you and would recommend all others to as well , thanks Google maps for allowing truth to be told

Poor customer service, deceptive business practices. Do not recommend!

Great 😎

Solid reputation and friendly cat too

Downtown pawn shop

I highly recommend Rose City Fine Jewelry. Sam did an amazing job carefully analyzing what I had brought in. He provided honest feedback and gave interesting information about a few of the items. Thank you, Sam!