Absolute worst internet available. My IP drops 6-10 times a day kicking all of my devices off the internet. I have to reset my modem/router every time in order to reinstate my internet connection. Theyve sent multiple technicians out that tell me my connection is working perfectly. Not to mention when they buried the cable to my house they left a giant bump in my yard leading all the way from the telephone pole,, across my front yard, around the side, and into the backyard where it eventually meets the house. Ill be switching to a Hotspot from AT&T for $20 more a month because of the inconsistencies in their internet connection.

Customer service will not respond to problems. Billing issues are frequent. Business owners who have no choice but to use Windstream should plan to spend a few hours each month fighting with Windstream to correct their errors. I have had to follow up with Windstream for months on end and still have not resolved my problems. If you have any alternative at all, do not use this company!

LOTS of problems:1. Installer didnt hook up phone during installation. We didnt have a land line to try until after installation. We called, spent 1.5 hours being transferred back and forth, finally got scheduled. Installer did not show on date they set :/ Called again, spent another hour on phone. Finally, installer shows, brings out a piece that the other installer should have left for us......2. We were told one amount ($77) monthly including taxes and fees and when we received our bill it was $40 more? I have spent 5 hours on the phone trying to get this taken care of total, and finally got someone that helped! During our call, the call disconnected and no phone call back? I had to call in again and go through the whole hold, press 1, press 2 call tree again.......This is the only service we have in our area, so there isnt much of a choice. Windstream needs to streamline their departments so that you can call and get everything taken care of with ONE representative, even if it means that they use an in-house system to communicate with the other departments..............take notes about your call so if you are transferred they have some idea what you just spent 30 minutes talking to another rep about..........NO DROP TRANSFERS, when someone spends time explaining a problem with you, DONT JUST DROP THEM TO ANOTHER REP!!!!!!!!!!! Take a little time to explain why they are calling before dropping the call.......

The absolute worst company to do business. After you terminate your business with them, getting money owed back to you is near impossible. Paid our bills on time every single month. Decided to go with a different internet provider once our contract was finished. Now each and every month, they have a new reason for which they hold hundreds of dollars in overpayment. They said they would refund any money due after they prorated our bill. I would not recommend doing business with this company.

Horrible. Our phones would randomly drop calls. Our Internet speed was erratic. When we canceled, it took them two months to release our phone numbers to the new provider, AND we got hit with fees that were hidden deep in the contract fine print.

TERRIBLE! HORRIBLE! WORST EVER!!Imagine every word being horrible service and apply it to this company.I have to call in WEEKLY and sometime a few times weekly to have them fix our internet....and guess what? THEY NEVER FIX IT. EVER. They send ignorant techs out who know NOTHING. I had to help a 55 year old tech out....who by the way was a total jerk and told me since I was a women I had no idea what was really wrong with my internet...if anything was. I told him if he was gonna be a (censored) a**hole he could just leave my residence. Then I called his supervisor and reported him. They said he wont be assigned to your residence again.THEN THE NEXT WEEK I HAD PROBLEMS AND THEY SENT HIM OUT AGAIN. I told him when he got here to get the hell off my property and get someone else to help.Worst company ever.

Terrible service from Windstream for every person I know who has it. Straight horror stories.You are much better off with WON Communications.

Hey, Windstream! Im writing to you via my AT&T mobile services! Hello, again!Why is that notable, you may ask?Because Im in my bleeping living room. We have Windstream Wi-Fi, but the Wi-Fi isnt working. (Its not down again, its still. As in, this has been going on for a full year now.)We pay over $100/month for your services, but have never, ever, ever received the stated download speeds you promise. We get *maybe* the quality of early dial-up on a good day. Your last reps solution — buy more bandwidth with our premium package! — is insulting, ridiculous, and shady AF, as the basic speeds arent even there. Why would we pay more to not get basic coverage?Were waiting. I can see by the 8 other 1-star reviews that well be waiting awhile, but if you ever get around to caring, text us. Its hard to check our email when we dont have service.

Absolutely disappointed that Windstream has the monopoly on Internet Service for my area. I feel over charged for lack luster internet service.

They,could not find my property 3xs for install even though it was on the only Highway in town,Cost me 100s of dollars in gas driving there to meet the installer for a no show.I went to the top after talking to many supervisors to no avail.Dont use the phone number they init. give you on any printing as you mite eat the cost in the end .After 3 weeks I finally called hughesnet ..They were great,installed me in 2 days and had no trouble finding my easy to find house.Found out later from the locals that Windstream has terrible reception and Internet and service as it was down all the time .Hughes net has a sattelite.Hope this saves someone else from my hours of expense and aggravation.

Sounds like you need to get a real job!! Thanks for me not having to deal with a horrible BS company!

Business is on day 2 of no phones and no one will help me.